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Hire the best Call Center Managers in Karachi, PK

Check out Call Center Managers in Karachi, PK with the skills you need for your next job.
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  • $7 hourly
    • 5.0/5
    • (5 jobs)
    Customer Service Representative Why Me? 🏆 10+ Years of Excellence in Customer Service ⭐️ Consistently rated 5 stars by clients ✅ Flexible availability across time zones 🧠 Versatile, dependable, and easy to collaborate with Hi, I’m Danyal, with 10+ years of hands-on experience in inbound/outbound phone support, live chat, email correspondence, and social media customer engagement. Here’s why I believe I’m a strong match for your team: ✅ Communication Skills: Want a preview of how I engage with clients? Feel free to watch my introductory video. ✅ Customer-Focused: I prioritize personalized support. Whether via phone, email, or chat, I ensure every customer interaction feels genuine and valued. ✅ Tech-Savvy: I’m proficient with a wide range of tools and platforms: • Communication & Project Management: Skype, Teams, Zoom, Slack, Trello, Notion, Monday.com, Asana • Social Media Tools: Ads Manager, Buffer, Social Pilot, Meta Business Suite • CRM Systems: HubSpot, Zendesk, Freshdesk, Jobber, Intercom, Gorgias 🔄 Quick to Learn, Easy to Onboard: I adapt swiftly to new platforms and processes, ensuring a smooth integration into your workflow. I look forward to the opportunity to connect and discuss how I can support your customers.
    Featured Skill Call Center Management
    Live Chat Software
    Social Media Chatbot
    Virtual Assistance
    Customer Care
    LiveAgent
    Sales Development
    BPO Call Center
    Phone Support
    Administrative Support
    Email Support
    Customer Support
    Customer Service
    Appointment Setting
    Zendesk
  • $15 hourly
    • 4.3/5
    • (12 jobs)
    Hello! I bring 15+ years of experience in BPO/SaaS I am an experienced Sales/Business Development Manager with a demonstrated history of working in the BPO IT/SaaS/Travel & Telecom industry. I've dealt with Clients from the US, Canada, UK ,Asia and Australia for both for B2B and B2C projects. I am confident with my Communication, Sales, Telemarketing, Customer Service, Management and Administrative skills for both voice and non voice campaigns. I am very passionate about what I do which when added to my knowledge, experience and skills always result to great success in every campaign that I take.
    Featured Skill Call Center Management
    Account Management
    Customer Relationship Management
    Sales Management
    Customer Support
    SaaS
    Sales Operations
    Key Account Management
    Business Development
    Relationship Management
    US Fleet Tracking
    Phone Support
    Sales Strategy
    B2B Marketing
  • $18 hourly
    • 5.0/5
    • (1 job)
    Analytical, highly adaptable professional with extensive IT experience in software/systems build, integration, test, cyber security, IT infrastructure and third line support. AN OVERVIEW: • Skilled trouble-shooter continually focuses on identifying, isolating, and resolving all technical issues in a timely manner. Expert in partnering with stakeholders, leadership, teams, and vendors to analyze needs and issues, define and achieve consensus on strategies, and implement technologies and best practices to deliver high quality services. • Solid history of utilizing cutting-edge technology to successfully reduce costs and streamline technical operations. Demonstrated ability to comply with security policies for the maintenance of confidentiality, integrity, and availability of information to protect personal data. Lead and develop an operational team of highly skilled professionals in the delivery of world class services. Expert in: IT Infrastructure Management Datacenter Operations & Management Virtualization (HYPER-V & VMWARE) Firewalls (Cisco, Fortinet, Sangfor and PFSense) SWITCHES (LAYER 3- CISCO SWITCHES) SD-Wan Technology IP Telephony (Asterisk, ELastix, FreePBX, ISSABEL) Microsoft 365 Google G-Suite Disaster Recovery Solutions System / Network Security & Administration Surveillance System, Command & Control Room Setup IT Service and Helpdesk System Project Management
    Featured Skill Call Center Management
    End User Technical Support
    Antivirus & Security Software
    Office 365
    Network Administration
    Microsoft Hyper-V Server
    VMware ESX Server
    IT Infrastructure
    Call Center Software
    PBX
    VICIDIAL
    FreePBX
    VoIP
    Telephone System
    Asterisk
  • $8 hourly
    • 4.7/5
    • (5 jobs)
    Greetings! I am Arsalan Khan, a proficient Sales Development Representative dedicated to empowering business owners in securing appointments with their desired clients. With over six years of extensive experience in the realm of Sales & Marketing, I possess a proven track record of success. I have had the privilege of collaborating with a diverse range of industries, including Real Estate, Web & App Development Agencies, Saas Companies, Consulting Businesses, and Coaches. My expertise lies in leveraging my comprehensive understanding of the sales process to identify and engage with potential leads, nurturing them into valuable clients. I excel at crafting personalized outreach strategies, utilizing effective communication techniques, and employing cutting-edge sales tools to maximize conversion rates and generate substantial revenue growth. If you are seeking a passionate and results-driven professional to help you optimize your sales efforts, let's connect for a virtual coffee to delve deeper into your specific requirements. Thank you for considering me as your next Sales Development Representative.
    Featured Skill Call Center Management
    Email Campaign Setup
    Typing
    LinkedIn Sales Navigator
    LinkedIn
    Cold Email
    CampSite
    Appointment Scheduling
    Email Marketing
    Appointment Setting
    Data Entry
    Lead Generation
    Lead Generation Strategy
  • $8 hourly
    • 4.9/5
    • (4 jobs)
    With proven 3 years experience of Excellent Customer support over various eCommerce portals such as eBay, Amazon, Rakuten, Walmart and Newegg, I also have experience of cold calling and customer handling, a typical day in my shoes includes following things Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage customers Resolve customer complaints via phone, email, mail or social media Use telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for calling Cancel or upgrade accounts Assist with placement of orders, refunds, or exchanges Advise on company information Take payment information and other pertinent information such as addresses and phone numbers Place or cancel orders Answer questions about warranties or terms of sale Act as the company gatekeeper Suggest solutions when a product malfunctions Handle product recalls Attempt to persuade customer to reconsider cancellation Inform customer of deals and promotions Sell products and services Utilize computer technology to handle high call volumes Work with customer service manager to ensure proper customer service is being delivered Close out or open call records Compile reports on overall customer satisfaction Read from scripts Handle changes in policies or renewals Resolve customer complaints via phone, email, mail or social media Proven customer support experience Track record of over-achieving quota Strong phone contact handling skills and active listening Familiar with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively High school diploma or equivalent; college degree preferred Customer service representative top skills & proficiencies: Customer Service Product Knowledge Quality Focus Market Knowledge Documentation Skills Listening Skills Phone Skills Resolving Conflict Multitask Patience Negotiation Positive Attitude Attention to Detail People Oriented Analysis Problem Solving Organizational Skills Adaptability Ability to Work Under Pressure Computer Skills
    Featured Skill Call Center Management
    Phone Support
    Website
    Cold Calling
    Website Content
    Customer Satisfaction
    Logo Design
    Customer Service Analytics
    Technical Support
    Data Entry
  • $6 hourly
    • 4.8/5
    • (62 jobs)
    🥇Top 10% of Talent on Upwork 💎Worked with Fortune 50+ Companies 🎧Expert Cold Caller with 7+ years of Experience 🏆Cold Outreach Expert (Calling and SMS) ❗Top 3% of talent❗ Top-Rated Freelancer❗95% Job Success I am a Cold Caller/SMS management specialist and blaster and Appointment setting Specialist. I have more than 5 years of experience in real Estate Industry. I am a real estate cold caller and SMS blaster for Real estate. All you need is to just provide me the list of the prospects to call the rest is on me I will bring you the leads. I will find motivated sellers for you who are willing to sell their property. I am very good in building a rapport with seller and negotiating price. I have worked with 🌟High Profile Clients/Organizations🌟 in my Career, including the following to illustrate some of them: ✅ PRIME HOUSE SOLUTION ✅ WE BUY HOUSE ENC ✅ ABUNDENCE REAL ESTATE ✅ CENTENNIAL HOME SOLUTION I have work experience in the following Software's/dialers. • Batchleads • Batchdialer • Readymode • Mojodialer • Launch Control • Justcall • Prospectboss • Podio • Salesforce • Propstream • Skip genie .
    Featured Skill Call Center Management
    Real Estate Investment Assistance
    Phone Support
    Real Estate
    B2B Marketing
    Cold Calling
    Lead Generation Analysis
    Telemarketing
    Lead Generation Strategy
    Lead Generation Content Creation
  • $7 hourly
    • 5.0/5
    • (1 job)
    Hey there! I am Usman. A highly skilled professional with expertise in cold calling, appointment setting and customer services. I'm a goal-oriented professional who is dedicated to achieving success for myself and my clients. Always looking for new ways to improve my skills and stay ahead of the competition. My strong work ethic, excellent communication skills, and ability to work independently make me an ideal candidate for any projects related to sales or customer support. If you're looking for a reliable and talented professional to help take your business to the next level, I would be honored to work with you. What Services Will You Get? Cold Calling Telemarketing Inbound calls Outbound calls Customer Services Appointment Setting Why Me? I have the expertise, reliability, and a reasonable price. I can demonstrate my skills and experience, communicate effectively, deliver high-quality work, and show that I am easy to work with. I am available 24/7.
    Featured Skill Call Center Management
    Business Management
    Outbound Sales
    Outbound Call
    Sales Call
    Data Entry
    Customer Care
    Project Management
    Virtual Assistance
  • $25 hourly
    • 5.0/5
    • (2 jobs)
    I have 10+ years of experience in Data Analytics working with various industries from Pharmaceutical, Aviation to Manufacturing & Retail spanning across Middle East & United States. I can help with ETL (extraction, loading, transformation) for simple to complex data sources. I am a diverse person always keen to participate and work on new projects and research. My expertise lies in Google Analytics (UA to GA4 conversion specialist),Attribution & Tracking. I also specialize as a trailblazer in Salesforce (lightning) and Power BI (custom ~ via API python script & native data connections)
    Featured Skill Call Center Management
    Salesforce Sales Cloud
    Salesforce Lightning
    Salesforce
    Salesforce CRM
    VoIP
    Network Design
    Network Equipment
    Microsoft Power BI
    Looker Studio
    Google Tag Manager
    Google Analytics
  • $20 hourly
    • 5.0/5
    • (42 jobs)
    I have over 14 years of Telemarketing and Customer Support Experience. Focusing B2B sales, marketing and Customer support. So far, on Upwork I have worked on more than 40 projects which gave me a chance to explore different industries, learn and strategies to become an expert in the field itself.
    Featured Skill Call Center Management
    Customer Support
    Phone Communication
    BPO Call Center
    Telemarketing
    Email Communication
    Cold Calling
    Sales
  • $20 hourly
    • 5.0/5
    • (3 jobs)
    I am someone great with communication and easy going person, multi task and always try to complete project before time to keep time for error fixing and review, Love to play with color and design innovative and write create and to the point of actual topic. My experience in high-pleasured environment have taught me to put my attention on key details, gather much requirement from client and precision on outcome to make sure the work is in finest quality. i am hard working, good listener, fast learner, friendly, multitasking, available on every timezone, employer trust is very valuable for me. So i make sure to finish the job before time and attampt with full responsibility. My skills includes, 1. E-mail Management. 2. Internet Research. 3. Data Entry/ Excel. 4. Graphic Designing. 5. Customer Calling. 6. Script/Rebuttal writing for Cold Calling. 7. Project Management. 8. Creative Ideology. 9. Customer Relationship Management (CRM) 10. Basic Accounting 11. Tech Savviness 12. Research Skills:
    Featured Skill Call Center Management
    Research & Strategy
    Academic Writing
    Writing
    Communication Strategy
    Graphic Design
    Adobe Photoshop
  • $9 hourly
    • 5.0/5
    • (2 jobs)
    I've been in Customer Service and Tele sales for a little over than 7 years now. Have worked with multiple companies and dealt with customers from Credit Repair to Electronic Devices. I love talking to people and understand their needs. It is always better if you can help your customer not as a Representative but as someone they trust. Looking and open to new and exciting opportunities. Let's see how Upwork welcomes me here.
    Featured Skill Call Center Management
    Scheduling
    Customer Service
    Sales
    Lead Generation
    Sales Operations
    Demo Presentation
    Sales Management
    Inbound Inquiry
    Phone Support
  • $15 hourly
    • 0.0/5
    • (0 jobs)
    Work Experience Experience in data entry 2 years experience in sales mangement 3 years experience in call centre
    Featured Skill Call Center Management
    Sales
    Data Entry
    Outbound Sales
    Sales Presentation
    Office Design
    Microsoft Office
  • $5 hourly
    • 0.0/5
    • (1 job)
    Marketing Specialist | Email,chat&call support| Oriented Communicator Passionate about delivering impactful results, I bring a strong background in marketing strategy and sales expertise. With excellent communication skills and a keen attention to detail, I thrive in managing projects and achieving goals. Let's connect and explore new opportunities together!"
    Featured Skill Call Center Management
    Blog Writing
    Online Market Research
    Virtual Assistance
    Email Marketing
    Search Engine Marketing
    Scriptwriting
    Telemarketing
    Email Outreach
    Lead Generation
    BPO Call Center
    Cold Calling
    Email Design
    Customer Service
    Content Writing
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    I am writing to express my interest in your cold calling specialist opportunity. With a proven track record of delivering results through effective communication and persuasive outreach, I bring exceptional skills in cold calling, lead generation, and customer relationship management. In my previous roles, I successfully: Generated high-quality leads by engaging decision-makers and building rapport with potential clients. Consistently exceeded conversion targets, contributing to a 25% increase in overall sales revenue for a previous client. Maintained detailed call logs and CRM records, ensuring seamless follow-ups and accurate reporting. I excel at crafting compelling scripts tailored to diverse audiences, addressing objections effectively, and closing opportunities with professionalism. My strong communication skills allow me to convey value propositions clearly and persuasively, resulting in positive engagement. I am highly self-motivated and thrive in goal-oriented environments. My ability to adapt strategies based on real-time feedback ensures that I stay aligned with objectives and deliver measurable results. Thank you for considering my application. I would be thrilled to bring my expertise to your project and help achieve your goals. I am available at your convenience to discuss how my skills align with your needs. Looking forward to the opportunity to contribute to your success. Best regards, Salman
    Featured Skill Call Center Management
    Virtual Assistance
    Transaction Data Entry
    Data Entry
    Email Campaign
    Email List
    LinkedIn Lead Generation
    B2B Lead Generation
    Influencer Outreach
    Email Outreach
    Outbound Call
    Lead Generation
    Real Estate Cold Calling
    Cold Calling
    Cold Call
  • $5 hourly
    • 0.0/5
    • (1 job)
    I'm Azeem Siddiqui, a dedicated sales and customer service professional with a BBA degree from Iqra University and a strong passion for the sales and marketing industry. Currently, I serve as a Premium Customer Service Representative at FOURSOURCE, a leading SaaS platform that connects buyers and suppliers. At FOURSOURCE, I leverage my CRM and sales skills to enhance customer satisfaction and drive sales performance. Notably, I increased revenue from premium accounts by 35% last quarter and achieved a remarkable 98% retention rate among existing customers. My ability to manage accounts efficiently and organize schedules has contributed to seamless operations. I thrive in collaborative environments, often leading teams to foster cohesion and empowerment. My goal is to consistently deliver exceptional sales and service outcomes that benefit both the company and our customers. I'm eager to bring my expertise to new opportunities and help businesses grow.
    Featured Skill Call Center Management
    IBM SPSS
    Customer Service
    BPO Call Center
    Outbound Sales
    Microsoft Excel
    Technical Project Management
    Microsoft Word
    Project Management
    Administrate
    Tech & IT
    Lead Generation
    Sales
    Presentation Design
    Business Presentation
  • $25 hourly
    • 0.0/5
    • (0 jobs)
    I am a versatile professional with a wide range of skills and experiences that make me an ideal candidate for your projects. With a background in mathematics, I have excelled in various roles, including mathematical exam writing, proofreading essays, applying statistical techniques using MS Excel, and working as a call center agent. When it comes to technical skills, I am proficient in using Canva, MS Word, and MS Excel, which enables me to create visually appealing and well-structured documents. Additionally, I have excellent communication skills, allowing me to effectively convey complex ideas and collaborate with clients and team members. My strong grip over mathematics sets me apart, enabling me to tackle challenging quantitative tasks with ease. Whether it's data analysis, statistical modeling, or solving mathematical problems, I can apply my expertise to deliver accurate and reliable results. Moreover, I possess a knack for academic writing and research. I have experience in crafting well-written academic essays and conducting in-depth research on various topics. My ability to synthesize information, analyze data, and present findings coherently makes me a valuable asset for any project requiring scholarly input. By leveraging my technical skills, mathematical proficiency, and academic writing expertise, I am confident in my ability to provide exceptional service. I will approach your projects with meticulous attention to detail and a commitment to delivering high-quality work. From start to finish, I will project manage your requirements, ensuring that your vision is brought to life effectively and efficiently. If you are seeking a reliable and skilled professional who can bring a unique blend of mathematical acumen, technical proficiency, and writing prowess to your projects, I am the ideal candidate. Let's collaborate and achieve outstanding results together.
    Featured Skill Call Center Management
    Canva
    Microsoft Excel
    Presentations
    Microsoft Word
    C++
    Calculus
    Mathematics
    Algebra
    Statistics
    Mathematics Tutoring
    Academic Research
    Academic Proofreading
    Academic Editing
    Presentation Design
  • $50 hourly
    • 0.0/5
    • (0 jobs)
    I am a high school student who is currently utilizing my spare time to generate income in order to provide support for my family. I am capable and willing to offer services such as typing and translating, providing voice overs, teaching elementary students to enhance their academic performance, as well as creating art graphics, designing flyers, completing assignments, and undertaking basic online tasks.
    Featured Skill Call Center Management
    English Tutoring
    Art & Design
    Voice & Tone Consistency
    Typing
  • $10 hourly
    • 0.0/5
    • (1 job)
    Hi There, I'm very expert in handling critical customers and critical problems. I have 6+ years of experience in the following fields.⬇️ ✔Email Support Experience in/with: › Gmail › Zendesk › Freshdesk › Zoho › Outlook › Gorgias ✔Chat Support Experience in/with: › Facebook messenger › Instagram › Freshchat › Tidio ✔Shopify Experience: › Manual order fulfilment › Processing refunds › Creating new orders › Creating discounts › Drop shipping ✔I'm Familiar With: › E-Bay › Amazon › Asana › Slac-k › Social Media › Oberlo › Google apps such as sheets/docs 🟢 Typing Speed 45-65 WPM 🟢 Expert in MS Word, MS Excel, and MS PowerPoint ✳️✳️You'll Get From me: ✅24/7 Assistance ✅On-Time Delivery ✅Quick Response ✅Super Accurate Output ✅Reliable and trustworthy Rest assured you'll never be disappointed with my service!! Looking forward to hearing from you. Thanks!
    Featured Skill Call Center Management
    Ecommerce Support
    Ecommerce Order Fulfillment
    Client Management
    Phone Support
    Email Support
    Email Communication
    Shopify
    Zendesk
    Lead Generation
    Appointment Scheduling
    Cold Calling
    Receptionist Skills
    Customer Service
    Virtual Assistance
  • $20 hourly
    • 0.0/5
    • (0 jobs)
    I’m a developer experienced in building websites for small and medium-sized businesses. And Graphic Designer Also a Logo maker I Make many Logos for Companies Whether you’re trying to win work, list your services, or create a new online store, I can help. Knows HTML and CSS3, PHP, jQuery, Wordpress, and SEO Full project management from start to finish Regular communication is important to me, so let’s keep in touch. Acheivment 2nd position in Genius Quiz competition '2018' [National Level]. 1st position in English speech. Wrote Article For Book [my Pakistan].
    Featured Skill Call Center Management
    Remote Connection Support
    Outbound Sales
    Background Removal
    Photo Editing
    Video Editing
    Web Development
    Logo
    Animation Design
    Graphic Design
    Sales
  • $15 hourly
    • 0.0/5
    • (0 jobs)
    "Hey, I'm [Basit]! A results-driven sales professional 📈, relationship builder 🤝, and goal achiever 🎯. With a proven track record in exceeding targets and fostering strong client connections, I'm passionate about driving revenue and delivering exceptional customer service. Let's chat about how I can help boost your sales team's success!
    Featured Skill Call Center Management
    Digital Marketing Strategy
    Retail
    BPO Call Center
    RhoMobile Suite
    Retail & Consumer Goods
    Sales
    Outbound Sales
    Retail Sales Management
  • $30 hourly
    • 0.0/5
    • (0 jobs)
    Hi, I’m Syed Talal, a multidisciplinary professional with expertise in both technical and psychological fields. My diverse skill set allows me to tackle complex challenges and deliver tailored solutions across industries. I am a versatile professional with expertise in AI Agent Development, Python Programming, and Technical Project Management. My strong foundation in ETL Processes, HTML, and CSS allows me to deliver seamless technical solutions. With additional skills in Microsoft Excel, Material Selection, and Metallurgical Engineering, I excel at solving complex challenges across industries. In addition to my technical expertise, I bring valuable experience in Psychology Consultancy and Counseling Psychology, helping individuals and teams navigate challenges, enhance mental well-being, and optimize performance. I also specialize in Customer Service, Phone Communication, and Call Center Management, ensuring a client-focused approach to all projects. What I Do Best: *Technical Expertise: *AI Agent Development: Crafting intelligent AI-driven solutions to streamline business processes and enhance user experiences. *Python Programming & ETL Processes: Writing efficient code and designing data pipelines to manage and analyze large datasets effectively. *Web Development: Creating responsive and visually appealing websites using HTML, CSS, and modern frameworks. *Technical Project Management: Leading projects with a focus on innovation, quality, and timely delivery. *Psychology Consultancy: *Counseling Psychology: Helping individuals and teams overcome challenges, improve mental health, and achieve their goals. *Psychology Consultancy Services: Offering insights and strategies for personal growth, workplace well-being, and team optimization. *Customer Service & Communication: *Call Center Management: Managing operations to ensure top-notch customer satisfaction. *Phone Communication: Providing excellent support through clear, effective, and professional communication. *Specialized Engineering Knowledge: *Metallurgical Engineering & Material Selection: Solving industry-specific challenges with precise technical insights. Why Work With Me? I combine technical skills with a deep understanding of human psychology, allowing me to deliver well-rounded solutions tailored to your needs. Whether it’s developing cutting-edge AI applications, managing projects, or offering consultancy, I am committed to exceeding your expectations.
    Featured Skill Call Center Management
    Psychology
    Material Selection
    Metallurgical Engineering
    Python
    Counseling Psychology
    Technical Project Management
    Phone Communication
    Customer Service
    AI Agent Development
    Microsoft Excel
    CSS
    HTML
    ETL
  • $8 hourly
    • 0.0/5
    • (0 jobs)
    Support that builds trust! I’m Abdur Rehman Arain, a dedicated Customer Support & Operations Specialist with 3+ years of hands-on experience helping businesses retain clients, resolve issues, and deliver exceptional customer experiences across voice and digital channels. From handling high-volume support calls to leading customer care teams in fast-paced BPO environments, I specialize in building smooth communication flows, solving problems quickly, and ensuring every customer feels heard and valued. 💼 Here’s What I Do Best: ✅ Customer Support (Voice & Chat): Inbound & Outbound Calls, Live Chat Support, Email Handling ✅ Issue Resolution: Complaint Management, Escalation Handling, Follow-Ups, Retention Tactics ✅ Call Center Operations: Agent Supervision, Campaign Management, Quality Assurance ✅ CRM & Ticketing Tools: Zoho Desk, HubSpot, Freshdesk, Salesforce, Manual Data Entry ✅ Team Leadership: Coaching Agents, Monitoring KPIs, Handling Schedules, Quality Monitoring ✅ Administrative Support: Order Processing, Data Entry, Email Correspondence, Task Management 🧠 Empathy + Systems = Excellent Support I don’t just “answer queries” — I solve problems, restore trust, and create long-term satisfaction. With a calm voice and clear thinking, I make sure your customers always get the help they need — fast, friendly, and professionally. 🚀 Tools I Work With: 📞 Call Handling: VoIP Systems, Manual Dialers, Softphones 🗂️ CRM & Ticketing: HubSpot, Zoho Desk, Salesforce, Freshdesk 📊 Admin Tools: Google Sheets, Microsoft Excel, Trello, Notion 📧 Communication: Gmail, Outlook, WhatsApp Business, Chat Tools 🔑 Customer Support Keywords (Skills & Services): Customer Support, Customer Service, Call Center Support, Inbound Support, Outbound Support, Phone Support, Voice Process, Live Chat, Email Support, Complaint Handling, Escalation Resolution, Order Processing, BPO Services, Call Management, Client Communication, Retention Calls, After-Sales Support, CRM Tools, Help Desk, Ticketing Systems, Service Recovery, First Call Resolution, Agent Training, Call Quality, Team Monitoring, Performance Reports, Manual Calling, Customer Experience, Issue Tracking, Problem Solving, Call Center Agent, Call Center Supervisor, Call Escalations, SLA Management, Customer Feedback Handling, Customer-Centric Approach, Support Ticket Management, Empathy in Support, Time Management, Multitasking, Soft Skills, Listening Skills, Positive Attitude, Remote Support, Process Improvement, Professional Communication, Voice & Non-Voice Support. 💬 Whether you're running a startup or a scaled support operation — I’m here to help you improve customer satisfaction, reduce churn, and build a support team that performs under pressure. 📩 Let’s connect! I’m available for full-time roles, freelance support projects, or remote support-based teams. Cheers 🍻 Abdurrehman A
    Featured Skill Call Center Management
    Zendesk
    Order Processing
    Microsoft Excel
    Administrative Support
    BPO Call Center
    Team Management
    CRM Software
    Lead Generation
    Telemarketing
    Customer Service
    Customer Support
  • $7 hourly
    • 0.0/5
    • (0 jobs)
    Jatin Advani Computer Systems engineer To get an opportunity where I can make the best of my potential and contribute to the organization's growth
    Featured Skill Call Center Management
    General Transcription
    Project Management
    Virtual Assistance
    Microsoft Project
    Data Entry
  • $7 hourly
    • 0.0/5
    • (0 jobs)
    I'm a Virtual Assistant with proven experience in cold calling, appointment setting, CRM management, and administrative support for small and medium-sized businesses. Whether you're trying to generate leads, follow up with prospects, or stay organized behind the scenes, I can help you stay on track and grow your business. I specialize in cold calling and warm outreach, appointment setting with qualified leads, and lead generation using platforms like LinkedIn and online business directories. I'm experienced in using CRMs and dialers such as GoHighLevel, HubSpot, Zoho, Salesforce, and Mojo Dialer to manage leads, schedule follow-ups, and maintain accurate records. I also handle calendar and inbox management through G Suite, including Google Sheets, Docs, and Calendar, ensuring everything runs smoothly and efficiently. Over the years, I’ve worked with clients in real estate, insurance, roofing, cleaning services, tech, and digital marketing. I’m highly adaptable, detail-oriented, and dedicated to clear and consistent communication that supports your day-to-day operations. I prioritize client satisfaction and reliable results. If you're looking for a professional virtual assistant who takes initiative and gets things done efficiently, let’s work together.
    Featured Skill Call Center Management
    Real Estate Cold Calling
    Outbound Call
    Customer Support
    Appointment Setting
    Telemarketing
    Cold Calling
    Lead Generation
  • $10 hourly
    • 4.7/5
    • (51 jobs)
    Hi, 👋 I'm Ehsan Vohra - Your Partner in Growth and Impact. I help businesses succeed by providing top-notch event management, effective lead generation strategies, and expert LinkedIn optimization. What I Do Event Management: I create events that are engaging, memorable, and tailored to your goals. These events leave a lasting impression on your audience. Lead Generation I develop and execute strategies to attract high-quality leads. This helps drive business growth and increase revenue opportunities. LinkedIn Expertise I help you optimize your LinkedIn profile, build meaningful connections, and increase your brand's visibility. How I Work I combine creativity, strategic thinking, and a focus on results to deliver outcomes that align with your vision and goals. Let's Work Together 🤝 Message me today to discuss how I can help turn your ideas into actionable success.
    Featured Skill Call Center Management
    Customer Service
    Microsoft Office
    Internet Marketing
    Sales
    Data Scraping
    Outbound Sales
    Data Structures
    List Building
    Lead Generation
    HubSpot
  • $9 hourly
    • 0.0/5
    • (0 jobs)
    Project Management: Extensive experience in Project Management with excellent organizational, written and verbal communication skills. Extremely detail oriented and organised. I am able to handle multi-task multiple assignments independently and able to follow-up without direction. Experience mainly focused in Maintain task lists, schedules and resource assignments, manage budgets, resources, schedules and provide progress reports, Act as a point of contact for some projects/clients/vendors. Research Paper Writing: I am an academic and research paper writer with my specialization in Finance & Economics. With an extensive experience, I am confident of writing on any topic. I have worked on different projects on Economic, Quality Assurance, Call Centre Customer Experience with various angles and dimensions. Musician: A graduate in Music with a Major in Guitar (Western & Eastern Classical). Professional career as a Guitarist for a rock band named ‘Gravity’, and since then had the pleasure of performing among some of the most renowned and mainstream artists of Pakistan. Keen interest in studying the intense relationship of music with the universe led him to join the National Academy of Performing Arts (NAPA), where he majored in guitar studies. I have always be on a constant journey of exploring music on his own and is conducting research on ‘World Genres’ and ‘Contemporary Musical approaches in the music of the subcontinent’.He has a strong connection to his roots and feels that there is a lot more to be explored.
    Featured Skill Call Center Management
    Music Arrangement
    Adobe Lightroom
    Adobe Photoshop
    Management Skills
    Photo Editing
    Customer Service
    Photography
    Music Composition
    Music Production
  • $10 hourly
    • 0.0/5
    • (1 job)
    Greetings! Thank you for choosing my customer service on UpWork! As a dedicated customer service professional, I lead a team of experts committed to delivering top-notch assistance to our clients through various online chat platforms. Rest assured, your satisfaction is our priority, and we're available 24/7 to cater to all your needs. From product and service inquiries to technical troubleshooting and any other concerns you may have, count on me and my team to swiftly and efficiently address them. Our ultimate aim is to enhance your overall customer experience, fostering lasting loyalty. For all your chat support requirements, you've made the right choice with us. My name is Affan, and I'm here to ensure seamless interactions and excellent customer support without compromising on authenticity or originality.
    Featured Skill Call Center Management
    Virtual Assistance
    Telemarketing
    Online Chat Support
    Sales & Marketing
    Outbound Sales
    Outbound Call
    Inbound Marketing
    Customer Acquisition
    Project Management
    Lead Generation
    Customer Support
    Customer Service Analytics
    Customer Satisfaction
    Customer Service
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