Hire the best Call Center Managers in Serbia

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$35 hourly
Aleksandar C.
- 4.6/5
- (5 jobs)
I stand for high professionalism and responsibility. I have more than 11 years of experience working for several multi-national corporations like NCR, MERA Software Services, CWIE, Salon Ultimate, Ximble and SAP. I am well versed in customer and technical support/service - PC support, escalations, complaints, troubleshooting. I've been working in management for 6 years now, leading teams of technical and customer support agents, coaching them in technical, customer-oriented and career terms. I stick firmly to the agreement made and drive for results.

Call Center Management
Gorgias
Business Coaching
Incident Management
Jira
Customer Satisfaction
ServiceNow
Technical Support
Zendesk
Management Skills
Email Support
Slack
Shopify
Customer Support
Customer Service
$35 hourly
Marko M.
- 0.0/5
- (2 jobs)
Currently working for Deloitte as a Project Manager for the CE Region, along with project management for numerous smaller projects. Experienced in leading projects from start to finish along with various other skills: - Project Management, anything that comes to mind - Business Consultant & Development - people management, work ethics, soft skills, CRC, CRM

Call Center Management
Biology Consultation
B2C Marketing
Employee Training
BPO Call Center
Retail & Consumer Goods
Project Risk Management
Project Planning
Project Analysis
Project Plans
Project Budget
Interpersonal Skills
Project Management
Management Skills
Retail
Office 365
Business Management
Staff Development
Communication Skills
$10 hourly
Stefan A.
- 5.0/5
- (4 jobs)
Dedicated Customer Service Professional with a passion for delivering exceptional customer experiences. Proven track record of effectively addressing inquiries, resolving issues, and ensuring customer satisfaction. Strong communication skills, empathy, and a commitment to exceeding service standards. Ready to contribute my skills to enhance your customer support team. Extensive experience in B2B and B2C sales, technical support, retention,

Call Center Management
Microsoft Excel
Microsoft Word
Data Mining
Online Research
Customer Support
Zendesk
$35 hourly
Antonio A.
- 0.0/5
- (0 jobs)
Hello everyone! I am an experienced administrative and outsourcing professional proficient in multiple languages, including German and English. I possess exceptional computer skills and always strive to exceed client expectations. As a freelancer, I understand the importance of flexibility and meeting deadlines. Throughout my career, I have consistently delivered high-quality work on time. Whether you need help with data entry, customer service, or project management, I can provide reliable assistance. As a skilled communicator with strong interpersonal abilities, I can work independently or collaboratively to prioritize your needs. My adaptability allows me to quickly learn and tackle any challenge, ensuring that I deliver precise and professional results. In addition to my language proficiency and administrative background, I am proficient in various programs including Microsoft Office, Adobe, and project management tools. If you are looking for a reliable and professional freelancer who can get the job done, look no further. Let's work together to achieve your goals and take your business to new heights.

Call Center Management
Social Media Management
Customer Service
Microsoft Office
$14 hourly
Sasa S.
- 0.0/5
- (0 jobs)
BERUFSERFAHRUNG MAG Management Assistance Doo, Belgrad, Serbien Komunikator (Deutschsprachig) bigklint2@gmail.com Sikutec i Simic, Belgrad, Serbien Komunikator (Deutschsprachig) 01/2017 - 03/2019 * Verantwortung für die telefonische Kundenbetreuung und Terminvereinbarung mit deutschsprachigen Kunden * Verkauf von Dienstleistungen und Produkten an Kunden im deutschsprachigen Raum * Durchführung von Verkaufsverhandlungen und Vertragsabschlüssen am Telefon * Verwaltung und Pflege der Kundendatenbank * Enge Zusammenarbeit mit dem Vertriebs- und Marketingteam zur Erreichung von Umsatzzielen * Regelmäßige Schulungen zur Steigerung der Verkaufskompetenz und Verbesserung der Kundenansprache Veselinović, Šabac, Serbien Berater für Kundenbetreuung und Leiter der Warenannahme 09/2006 - 12/2016 * Verantwortung für die Warenannahme und Lagerverwaltung

Call Center Management
Sales Call
Conference Call Transcription
Outbound Call
BPO Call Center
Call Center Software
$9 hourly
Zivojin M.
- 4.7/5
- (3 jobs)
Dear Client, When it comes to customer service, I am an experienced veteran, to say the least. Allow me to provide you with a few details : I have been working in call centers for most of my life. My customer service experience includes positions such as: ✅ Affiliate consulting (Customer Retention and lead generation) ✅ Telesales Agent (Customer Service and sales) ✅ Customer support (Customer service, Retention, Service-Sales) ✅ Dedicated accounts (Customer Service of the VIP clients, Sales Campaigns) ✅ Quality assurance (Listening to calls and developing new procedures to improve customer experience) ✅ Escalation team (Customer Service, retention, escalated customers) ✅ Team leader (Customer service/Contact Center Management) ✅ Performance Controller (Customer Service / Contact center Management) I have worked in such companies as : -Sitel -NCR -Telenor -Etihad Airways -Dnata (current) I also possess knowledge in multiple CRM's including : ✅ Shopify ✅ Gorgias ✅ Jira ✅ Info ✅ Sabre ✅ Cisco ✅ Avaya ✅ Five9 ✅ Many more If you decide to start the cooperation with me, I can guarantee the quality of service that you still haven't come across! Feel free to contact me and we can talk. Thank you for taking the time to read this. .: Zivojin A. Milenkovic

Call Center Management
Sales
Inbound Marketing
Technical Support
Outbound Sales
Communications
Phone Support
$30 hourly
Katarina K.
- 0.0/5
- (0 jobs)
I’m a skilled professional with experience in call center management, customer service, and internal research, committed to providing exceptional solutions to businesses and clients. Whether it’s streamlining processes, managing teams, or enhancing client satisfaction, I’m dedicated to delivering high-quality results. Key skills: Proficient in Sabre and other booking systems Fluent in translation services for various industries Strong background in customer relationship management and conflict resolution Experience in team training and staff development Adept at internal research for data-driven decision-making I prioritize clear communication and a collaborative approach, ensuring that every project meets its goals efficiently. Let’s work together to create solutions that make a real impact.

Call Center Management
Ticketing System
Selling
Internet Recruiting
Google Assistant
Virtual Assistance
Copy & Paste
Writing
English Tutoring
Teaching Serbian
Content Localization
Social Media Account Integration
Sabre
Translation
$4 hourly
Sara S.
- 0.0/5
- (0 jobs)
Looking back, I have come to the conclusion that I have the ability to adapt to any type of job, given proper preparation for the role it entails. As for skills, one of the most important is the ability, as I said earlier, to adapt to any kind of situation and role. I used to work in mobile service, theatre, I used to write plays and poems, I still do, but not as much as before. Currently, I study psychology. There were small jobs in my past, such as an operator for Call center etc.

Call Center Management
Sales & Marketing
Sales
Content Writing
Writing
Copywriting
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