27 Best Call Center Managers For Hire In Texas

Check out Call Center Managers in Texas with the skills you need for your next job.

Get started

$25 hourly
- 5.0/5
- (6 jobs)
Over 25 years working in customer relations and collections both as a rep and manager at call centers and remote work. I've trained customer service and collections professionals to enhance their abilities and success to ultimately create a wonderful customer experience.

Call Center Management
Price & Quote Negotiation
Telemarketing
Cold Calling
Account Management
Customer Retention
Customer Development
Relationship Management
Customer Service
Management Skills
Debt Collection
Phone Support
$75 hourly
- 4.3/5
- (6 jobs)
Hi, I'm Russ. I'm an experienced customer care leader and contact center consultant. I've been a customer of Zendesk since 2010, and have led implementations at over 10 companies. I'm a certified Zendesk Support Admin Expert; I was in the very first class of certified Zendesk Support Admins back in 2017. I've successfully managed multiple implementations across a diverse range of usage models (IT Helpdesk, B2C & B2B support, Human Resources). "I engaged Russ to help us optimize our Zendesk implementation when I was the manager of customer operations at [client name removed]. We had a basic set-up, but needed help with automating some tasks to increase agent efficiency. Russ helped us make some configuration changes that let agents handle more tickets per hour, and helped make our policy messaging more consistent across the agent base. He also created management reports that gave us better visibility to what was happening on a daily, weekly and monthly basis. The best part of Russ' Zendesk help is that he approaches it from the point of view of a support manager, someone who knows what it's like to be running a support team in a crazy start-up environment. I would highly recommend him!" I can help you to: • Configure your Zendesk system from scratch, or help to optimize it with triggers, automations, SLAs and macros • Build out your Help Center to enable more self-service and deflect inbound tickets • Implement other Zendesk products like Chat, AI Messaging or Talk • Identify and integrate third-party applications to maximize efficiency • Migrate Insights reporting to Explore I'm relatively new to Upwork as a freelancer, but not new to consulting. With over 40 years in customer care, I've got a full range of experience in consumer, B2B and enterprise service and support. I've worked at both Fortune 500 companies, tiny start-ups, and everything in between. I've led and/or sponsored the selection and implementation of multiple contact center technologies (telephony, CRM, email management and workflow automation). I come with expert-level knowledge and experience in the planning, analysis, and implementation of outsourcing/offshoring solutions. I have successfully managed multilingual teams across sites around the globe, with hundreds of agents in the US, Western and Eastern Europe, and Asia. I excel at the design and re-design of business processes to minimize expense and maximize customer satisfaction. "Russ is a creative, responsible, talented and fun leader, and a trusted business partner. He is an experienced call center executive who can build and train a team with ease, and adapt to changing conditions. He is a Zendesk expert who can implement and manage a solution without the need for implementation consultants (Unless he IS your implementation consultant). He can be counted on to give you the straight story without drama or complaint, and is generous with his time and knowledge. I highly recommend Russ!" (The quote above is from the COO of a company that I helped to scale from 30 employees to 500+ over 2 years.) When we work together, you'll find that our goals are aligned: maximizing the ROI from your Zendesk implementation. I work with the type of clients who care about quality, because they know that getting superior work will put money back into their business - or keep it from flying out the door. If that sounds like you, and you want to know that you're getting the maximum return on the investment you've made in your business, then I'm the right guy to help. So, next steps: Send me a note with a bit about your company, the problems you're trying to solve with Zendesk, and how you think I can help. If it seems like we're a good fit, let's schedule a call to talk.

Call Center Management
Workforce Management
Customer Service Chatbot
RFP Writing
In-App Support
Product Support
Customer Support Plugin
SMS
Talkdesk
Customer Relationship Management
BPO Call Center
Remote IT Management
Zendesk
$12 hourly
- 5.0/5
- (5 jobs)
Hello, I'm a customer service expert with 10 years of experience in the customer service industry, I'm from Nicaragua, Central America, through this time I have developed myself through different positions and companies, I'm always focused in providing the best service to customers and providing the best performance to businesses, I have always been held to the highest standards by international customer service companies. I have experience providing my services through any channel required such as Email, voice or chat, I'm passionate about providing customer service because it is something I enjoy at the fullest. I have a wide range of experience in the call center/BPO industry and customer service overall, I have worked as a front line agent, Quality analyst, an operations supervisor, I know what it takes to provide great service from an agent perspective but also a management perspective. I'm an organized individual, detail and process-oriented, I have strong communications skills for business and analytic skills, I also have experience performing and managing performance against key performance indicators in this industry such as Customer satisfaction (CSAT), Quality score, Average handle time (AHT) First call resolution (FCR) and others. I have experience providing support for companies delivering services in Telecommunications, technology, utilities, and medical areas, I'm always open for feedback, I adapt fast to any type of service or requirement, I will provide my expertise at full capacity if you hire my services you will have a full professional to help you grow your business.

Call Center Management
Scheduling
Microsoft Office
Quality Assurance
Technical Support
Bilingual Education
BPO Call Center
Windows Administration
Email Support
Energy & Utilities
$34 hourly
- 5.0/5
- (2 jobs)
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with our community. Authorized to work in the US for any employer

Call Center Management
Online Help
HIPAA
Help System
First Aid
Advertisement
Cold Calling
Advertising
Microsoft Excel
System Monitoring
Network Monitoring
Computer Assembly
Customer Service
Microsoft Word
Desktop Support
$20 hourly
- 5.0/5
- (2 jobs)
I am best at helping others. I excel in communication and customer service. I will always strive to do my very best in any situation. No situation will ever be too hard and I approach all scenarios with a professional and friendly tone.

Call Center Management
CRM Software
Relationship Management
Management Skills
Microsoft Office
Data Entry
Salesforce CRM
Workday
Psychology
SaaS
DocuSign
Business
Salesforce
Conduct Research
Client Management
$50 hourly
- 5.0/5
- (1 job)
Is not having the right person at the right time delaying your plan of action, causing you schedule delays, impacting the contract, and costing you money? Do you feel like you are lacking in-depth Candidate Information? I get it! I strive to exceed your expectations by breaking barriers and changing the game my main focus is always on the commitment to guaranteeing the right fit! I can help fill jobs from beginning a career to midcareer to executives and C-level. I can help to train your recruiters how to really bring their A game and become more efficient and proactive. I know how important it is to recruit candidates of the right caliber who'll add the flourish to your organization and I know that each employment situation is unique and staffing your workforce with the best talent is my job! I boost your bottom line with a strong mission and a clear vision. I am dedicated to my clients and they benefit from my success.

Call Center Management
Training
Management Skills
Management Consulting
Human Resource Management
Recruiting Process Consulting
Recruiting
$30 hourly
- 5.0/5
- (1 job)
I am an experienced customer service operations leader with experience in outsourcing, recruiting and project management. I am fluent in Spanish and Portuguese and have worked in various projects for companies across the world in document translation. I am a free lance photographer and have experience in wedding, portrait and landscape photography. I am experienced in • Strategic Planning (7 years) • Performance Management (10+ years) • Computer Networking • Workforce Management • Change Management • Training & Development (7 years) • Conflict Management • Quality Assurance • Business Development (5 years) • Project Management • Training & Development (7 years) • Conflict Management

Call Center Management
Business Management
Management Skills
Business Operations
Case Management
Language Interpretation
$75 hourly
- 0.0/5
- (1 job)
BRADLEY CLEAR, CPCU OBJECTIVE Executive in Insurance, P&C or overall Claims Industry. A position that will allow me to continue influence of service and share in the greater responsibility of company direction by building and shaping a quality workforce through proper strategy around talent acquisition, company growth, customer service and employee engagement. An opportunity to lead leaders and collaborate with executive leadership for excellence in delivery of operational business results. SKILLS Leading advocacy effort of resolving client issues and providing insights Business and technical acumen in the areas of P&C and servicing handling processes within risk and compliance. I've worked for large companies for a long time - State Farm, USAA and Marsh McLennan. Learning about DOI regulation and state laws and insurance claims. My mother was in Public Affairs at State Farm, so I’ve always remained connected to that area and how our brand is received in the public. My father was a veteran and USAA really connected with me and my family's multi-generational, military roots and work ethic - serving those who have served others is a passion. I’ve spent my entire 29 year career serving clients and helping others in their time of need. The first 1/3 of my career was spent on the front lines – speaking to customers face to face or over the phone. That’s where I learned the importance of listening and using empathy skills to forge relations with both external customer and internal peers. The second 1/3 of my career was spent in management – learning how to lead a team, hold folks accountable and deliver on the mission and vision of the company. No longer was I just an individual contributor, but responsible for the results and careers of others. The last 1/3 has been spent in second line leadership and senior executive roles. I’ve learned even more about myself and the impact I can have on others and the operational results. These skills are universally transferable to more than just the industry I’ve been involved with. I’ve had success at all levels and look forward to continuing that track record.

Call Center Management
Coaching
Career Coaching
BPO Call Center
Mediation
Arbitration
Employee Engagement
Underwriting
Continuous Improvement
Business Operations
Management Skills
Business Management
Customer Service
Litigation
Complaint Management
$20 hourly
- 5.0/5
- (4 jobs)
PROFESSIONAL SUMMARY Knowledgeable and dedicated customer service professional with extensive experience within the call center environment. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and resultsoriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Call Center Management
Customer Feedback Documentation
Customer Service
Invoicing
Customer Satisfaction
Business
Database
Management Skills
Writing
$28 hourly
- 5.0/5
- (2 jobs)
I am seeking a challenging position that will give me the opportunity to use my communications skills, personal skills, teamwork capabilities and upbeat energy.

Call Center Management
Server
Business Process Outsourcing
BPO Call Center
Technical Project Management
Report Writing
Report
Invoicing
Technical Support
Phone Communication
Customer Service
Tech & IT
$150 hourly
- 0.0/5
- (0 jobs)
Customer Experience (CX) Executive Lead strategic initiatives for Fortune 500 companies, specializing in business transformation to improve sales performance, revenue growth, and customer satisfaction. Expertise in contact center management and enhancing customer loyalty metrics such as NPS and CSAT. Strong interpersonal communication, strategic thinking, and problem-solving abilities. Manage and motivate large teams, fostering cross-functional collaboration, building enduring relationships with stakeholders, and creating culture of continuous improvement. * Sales & Customer Retention * Contact Center / BPO Management * Advanced Call Routing / Digital Marketing Optimization * Cross-Functional Collaboration * Customer Experience (CX) Management / Strategy * P&L Management * Strategic Planning & Development * Training & Development

Call Center Management
Customer Support
Customer Experience Management Software
Sales Consulting
Sales Leadership
Leadership Development
BPO Call Center
Operations Management Software
Customer Retention Strategy
Customer Acquisition Strategy
Analytical Presentation
Life Coaching
Management Consulting
Business Coaching
Coaching
$63 hourly
- 0.0/5
- (1 job)
Technologist. Product Manager. Problem Solver. Leader. Excels in scaling product and technology teams and accomplished this in 3 different companies. Innovative in approach but disciplined in execution. Business partner who brings cost effective technology solutions without sacrificing the organization’s vision. Extremely well versed in Agile. Effective communicator with strong focus on innovation ad revenue generation in fast paced work environments. Diligent and thorough market researcher.

Call Center Management
UX Research
Marketing Plan
Agile Software Development
Customer Relationship Management
Product Management
Market Research
Entrepreneurship
Business Plan
Management Consulting
Project Management
$25 hourly
- 4.2/5
- (3 jobs)
I absolutely love people and love getting to help! I also love helping companies win disputes and protect themselves from fraud. I have spent the last 10 years working with customer support and the last 2 years working with trust and safety! I have experience with ticketing platforms such as Zendesk, Gorgias, and Kustomer. I hold an Administrator-level of knowledge in Gorgias and Zendesk. For fraud, I am efficient using Persona, Sift, and ISO. When it comes to bank chargeback disputes through Stripe, I am detailed oriented and put together a great defense! I am fluent in operations of Shopify. I am fantastic at E-commerce store management. I am extremely organized, and I am Native in English and fluent in Spanish. I am fantastic at managing teams, and responding to tickets. Any one of my previous Employers would leave amazing reviews of my work ethic and capabilities. If you need someone to manage and work in your e-commerce store, lead in customer support, work in your trust and safety department or handle your tickets, I am the person for you. This is what I do, and I am incredibly efficient in it.

Call Center Management
Stripe
Claim Listing
Gorgias
Fraud Detection
Customer Support
API Integration
Ecommerce Website
Quality Assurance
CRM Software
Shopify
Shopify Apps
Shopify SEO
Team Management
Zendesk
$35 hourly
- 0.0/5
- (1 job)
Willing to relocate: Anywhere Authorized to work in the US for any employer * Restaurant Experience * Multi-line Phone Systems * Dental Receptionist * Shift Management * POS * Customer support * Content creation * Management * Logistics * Analysis skills * Process improvement * Social Media Management * Email Marketing * Public Relations * Blogging * Writing Skills * Market research

Call Center Management
Customer Support
Email Marketing
Customer Support Plugin
Email Support
Customer Service
Email Marketing Strategy
Apache Cordova
Marketing
BPO Call Center
Data Entry
Content Creation
Blog Writing
Content Writing
Microsoft Excel
$20 hourly
- 0.0/5
- (0 jobs)
Areas of Expertise Teacher/Parent Relationship Management Complaint Resolution Bridging communication gap Nurturing children Call center management Customer service and support Chat support MS Word Work sheets

Call Center Management
Microsoft Word
Customer Support
Task Coordination
Customer Service
Online Chat Support
$22 hourly
- 5.0/5
- (8 jobs)
I am a highly motivated and progress-focused individual. With a track record of initiative and dependability, I am progressive-minded and in tune with new challenges that come my way. I have proven to be effective and collaborative with strong teamwork talents. I enjoy collective brainstorming sessions, which allow me to coordinate activities to achieve a common goal. My qualifications are reinforced by my past job experiences. I’d be happy to provide greater detail about my skills and experience during an interview.

Call Center Management
Editing & Proofreading
Call Center Software
Mystery Shopping
BPO Call Center
Customer Support
Data Annotation
Social Media Management
Financial Report
Project Management
Creative Writing
Taxonomy
Annotated Screenshot
$200 hourly
- 0.0/5
- (0 jobs)
COO / SVP / VICE PRESIDENT / GENERAL MANAGER BUSINESS DEVELOPMENT | STRATEGIC PLANNING | GLOBAL OPERATIONS High-performing operations executive with expertise in business development, service delivery, technical support, operations and professional services. Hands-on expert in optimizing organizational processes, measurement systems and infrastructure to maximize results in services, IT, government and business operations. Visionary thought leader and skilled strategist with a strong entrepreneurial drive, who develops transformative plans, implements workable solutions and benchmarks performance against corporate targets/goals. Sustained reputation for building diverse teams, strategic alliances and global partnerships. Exceptional record of leveraging creativity, solid business experience, leadership by example and highly effective people skills to improve the bottom line. Former naval officer and aviator with operational combat experience.

Call Center Management
Business Development
Process Improvement
Vendor Management
Organizational Design & Effectiveness
Continuous Improvement
Contract Negotiation
Business Operations
Cross Functional Team Leadership
Mergers & Acquisitions
Customer Service
Corporate Strategy
International Development
Change Management
Sales
$15 hourly
- 5.0/5
- (0 jobs)
👌🎧Cost-Effective and Tech Savvy ⚡💻High-Speed Internet and Equipment ❤️✨ Your Friendly and Smart Ally 💡📖 Quick Learner I'm a Customer Service Representative with over 11 years of extensive expertise in client relations and basic administrative task. I demonstrate a strong analytical mindset and problem-solving skills to enhance customer satisfaction and drive revenue growth. I have a proven track record in adapting to dynamic environments and streamlining processes for improved efficiency and client retention. Enjoys solving problems, answering questions, and ensuring every customer leaves with a smile. Possesses experience handling phone duties from working at a bank. I’m friendly, patient, and attentive, always aiming to exceed expectations and create positive experiences. Whether it’s troubleshooting an issue or providing product information, I’m here to help. If you're seeking a dedicated and eager-to-learn assistant to manage your essential tasks, I’d love to connect and discuss how I can contribute to your success. Levi Hire me, if you wish to dazzle 😉

Call Center Management
Customer Support
BPO Call Center
Customer Care
Virtual Assistance
Administrative Support
Data Entry
Google Workspace
Social Media Marketing
Presentation Design
Microsoft PowerPoint
Online Sales Management
Affiliate Marketing
Canva
Customer Service
$29 hourly
- 0.0/5
- (0 jobs)
OBJECTIVE My objective is to help and serve your organization in the proper manner and timely fashion SUMMARY OF SKILLS Call Center Experience, 8 years Business Management Experience with CLIA and IATA Certifications , 3 years Paratransit driving experience, 19 + years customer service, Office Management, MS Word, MS Access, & MS Excel, Teaching, Spreadsheets, Data Entry, Filing, Massage Therapy, Business Tax and more

Call Center Management
Invoicing
BPO Call Center
Filing
Microsoft Access
Customer Service
Business
Accounting Basics
Spreadsheet Software
Financial Report
Office Design
Business Presentation
Microsoft Word
Microsoft Excel
Data Entry
$20 hourly
- 0.0/5
- (0 jobs)
Extensive experience in data entry. The most important features of me is that I am a reliable and meticulous worker dedicating myself fully in all my work.

Call Center Management
Clerical Procedures
Customer Service
First Aid
Medical Translation
Insurance Verification
Customer Retention Strategy
Email Support
Medical Imaging
Medical Records Software
Computer Skills
Microsoft Office
Data Entry
$15 hourly
- 0.0/5
- (0 jobs)
Strategic business partner with 10+ years of exemplary leadership and program development experience, sound business acumen, and HR and Call Center management capabilities. American Intercontinental University | Master of Business Administration, Human Resources 2018 Texas A&M University Commerce | Bachelor of Arts, English 2006 Software/Systems: AS400, SAP, MSP, Oracle, HRMS, HR Direct, Success Factor, MS Office Software, Kenexa, Taleo, PeopleSoft, Kronos, LMS, Workday, Deltek, HRIS, Payroll, SAP

Call Center Management
Applicant Tracking Systems
Scheduling
Microsoft Office
Data Entry
Training & Development
Customer Service
Sourcing
Recruiting
Employee Onboarding
Word Processing
Human Resources
$15 hourly
- 0.0/5
- (0 jobs)
SUMMARY OF QUALIFICATIONS Accomplished Administrative Assistant with more than 10 years of experience. Proven record of reliability and strong ability to establish rapport and interact with military members, veterans and representatives/advocates. Experience in fast-paced environment handling confidential paperwork, and providing a quality work ethic. Always looking to further my education and achieve new goals. *Proficient in Microsoft Office 2010 *Orders and Maintains Inventory *Can Type 40+ WPM *Public Speaking *CPR/BLS Certified * Provide exceptional customer service

Call Center Management
Microsoft Office
Report Writing
Clerical Procedures
Customer Support
Customer Service
Filing
Email Support
Administrative Support
Management Skills
Executive Support
Data Analysis
Report
$17 hourly
- 5.0/5
- (1 job)
Property manager with expertise in leasing, budgeting, staffing all aspects of multi-family housing.

Call Center Management
Contract Drafting
Due Diligence
Property Management
Budget
Quality Assurance
Contract
Compliance
Business Management
Coaching
Management Skills
Budget Proposal
Contract Negotiation
Customer Service
Real Estate
$25 hourly
- 5.0/5
- (2 jobs)
I am an always-on professional who aims to please! An INFJ to a T, I am all about COMMUNICATION! I am looking to expand my portfolio in copywriting, especially for e-commerce product descriptions or drafting professional e-mails. I have excellent handwriting and am eager to lend my hand in providing handwritten works such as thank-you notes, cards, letters, and more. You have also found a Customer Service Veteran who can handle fast-paced, stressful work and meet deadlines with ease. Please ask me any questions at all, because I need your work!

Call Center Management
Customer Service
HR & Business Services
Human Resources
Food
Retail Merchandising
Food & Beverage
Payroll Accounting
Retail Sales Management
Recruiting
Sales
Retail & Consumer Goods
Data Entry
$12 hourly
- 5.0/5
- (1 job)
* Medical Office Experience * Hospital Experience * Clerical Experience (10+ years) * Data Entry (5 years) * Home Care * Medical Billing * Computer Literacy * Caregiving * Financial services (1 year) * Personal assistant experience * Insurance Verification * Medical Scheduling (10+ years) * Triage (10+ years) * HIPAA (10+ years) * Experience Administering Injections * Medical Coding (5 years) * Nursing * ICD-10 * Transcription * Anatomy Knowledge (10+ years) * CPT Coding * Physiology Knowledge * ICD Coding * Laboratory Experience * ICD-9 Certifications and Licenses Certified Patient Care Technician Assessments Customer focus & orientation - Proficient May 2022 Responding to customer situations with sensitivity Full results: Proficient Medical receptionist skills - Familiar June 2022 Managing physician schedules and maintaining accurate patient records Full results: Familiar Call center customer service - Proficient November 2022

Call Center Management
ICD Coding
Insurance Verification
HIPAA
Test Results & Analysis
Insurance
Invoicing
Literacy
Medical Billing & Coding
Help System
Clerical Procedures
Online Help
Customer Service
Computer
Data Entry
$22 hourly
- 5.0/5
- (1 job)
Highly motivated Administrative professional with experience and desire to help others while providing legendary customer service. Positive, dependable, relationship-builder and presenter with outstanding organizational skills.

Call Center Management
Time Management
Customer Service
Technical Support
Phone Communication
Administrative Support
Scheduling
Data Entry
Microsoft Office
Administrate
Office Design
Leadership Skills
Customer Support
Email Support
$15 hourly
- 5.0/5
- (1 job)
To work in a growing establishment where organizational skills will be fully utilized, as well as face new challenges in my career development.

Call Center Management
Microsoft Office
Office 365
Customer Service
Microsoft Word
BPO Call Center
Want to browse more freelancers?
Sign up