Hire the best Call Center Managers in the United States

Name: Call Center Managers
Brand: Upwork
Rating: 5 (254 reviews)

Check out Call Center Managers in the United States with the skills you need for your next job.

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Clients rate Call Center Managers

5/5

based on 254 client reviews

$200 hourly
William C.
- 5.0/5
- (8 jobs)
I specialize in NICE CXone inContact Studio development. I also have over twenty-five years of experience in almost every aspect of the contact/call center field. Roles and responsibilities have included agent, supervisor, IT project manager, process improvement/re-engineering, phone system administrator, interactive voice response (IVR) software development, and workforce management. Possess a solid ability to convey information in both technical and business environments. Please contact me before you reach out to Professional Services on Demand (PSOD). I can do everything PSOD can do plus much more at a much better rate. I pride myself in my ability see any changes proposed from multiple viewpoints to see how any changes would positively or negatively affect the customer/caller, the agent, the supervisor, WFM, reporting and management.

Call Center Management
Project Management
VoIP
System Configuration
inContact
Administrative Support
Automated Call Distribution
Chatbot Development
Business with 100-999 Employees
Business with 10-99 Employees
English
$75 hourly
Chris F.
- 4.9/5
- (195 jobs)
TOP-RATED | FRACTIONAL CMO & CSO | SALES, MARKETING & LEAD GEN EXPERT Hi, I’m Chris — a sales and marketing expert strategist with 20+ years of experience driving revenue growth, building high-performing teams, and scaling companies from startup to exit. I've helped raise millions in venture capital, led two successful exits, and built sales and marketing systems that have generated over $300M in combined revenue for clients across SaaS, enterprise, tech, and service industries. For six years, I ran a consulting firm advising brands like Ford, Mazda, and 24 Hour Fitness. Recently, I helped one client grow from $6K to $140K/month by rebuilding their sales funnel, and helped another double their revenue in 90 days through sales process optimization (see reviews). Whether you're a funded startup or an established company, I can help you: * Design and execute lead generation programs for consistent inbound lead flow * Build, hire, and train your sales and marketing teams * Create and optimize sales funnels, customer journeys, and automations * Write landing page copy, sales scripts, pitch decks, email sequences, executive summaries, and more * Audit and streamline your current marketing and sales systems to double revenues * Oversee investment raises with expert sales collateral and investor docs Tools & Platforms: HubSpot, Salesforce, Zoho, Pipedrive, ActiveCampaign, Google Ads (PMax), Meta Ads, ChatGPT, Jasper, SurferSEO, Apollo, Woodpecker, Expandi, JustCall, Luscha, ConvertKit, salesmind.ai, and more. Recognitions & Results: * Top-Rated on Upwork (Top 3%) * Author of 21st Century Sales: Fast Forward (available on Amazon & Google Books) * Former VP of Sales/Marketing for 2 public companies (both doubled revenues) * Featured guest on The B2B Growth Show * Creator of "Speed to Lead," “The R.I.G.H.T Method,” and other proven systems * Personally trained over 1,000 BDRs across multiple industries * More than doubled revenues for 6 organizations I combine deep strategic insight with hands-on execution to help you grow faster and smarter. If you’re serious about scaling your sales and marketing, let’s connect.

Call Center Management
Website Copywriting
Sales Presentation
Business Management
Software
BPO Call Center
B2B Marketing
Content Writing
Marketing Presentation
Outbound Sales
Sales
Enterprise Software
SaaS
Brand Positioning
$31 hourly
Michael H.
- 4.8/5
- (391 jobs)
FAST ACCURATE DRAFTING OF PERSONAL INJURY DEMAND LETTERS I specialize in the fast and accurate drafting of Personal Injury Demand Letters and Chronological that effectively communicate the severity of your client’s injuries and property damages. The result is a demand letter that encourages fast case settlement. This is what you and your Client get for your money. A review of your client’s medical records; A review of your client’s medical bills; A review of the accident report or other documentation of the incident; Legal research re: if the law applicable to your case; The drafting of the Demand Letter Exhibits must be provided by you and your client The Demand Letter may include (at You and Your Client's request) discussion of: The Insurance Adjusters Contact Section; The Description of Collision Section; The Initial Symptoms Section; The Initial Treatment Section; The Substantive Treatment Section; The Causation Section; The Reasonableness of Treatment Section; The Economic Damages Section; The Long Term Effects of Diagnosed Injury Section; The Non-Economic Damages Section; and The Demand Section (amount of the demand as determined by you and your client) Sections Are Added or Deleted Upon You Or Your Client's Request. The Demand Letters are/will bill at a flat rate based on the amount of your client’s medical bills as follows: $150.00 for demands involving medical bills up to $20,000; $175.00 for medical bills between $20,001 and $50,000; and $200.00 for medical bills over $50,000. Over 23 years of experience: Paralegal, Legal Assistant, and Legal Researcher. My strengths in the legal field are; attention to detail, file management, research using databases such as Lexis Nexis and West Law, etc., analyzing, editing, and composing documents. And over 20 years of providing services online as a Virtual Assistant. Over 16 years experience as a Private Detective and Operations Manager; Security and Loss Prevention. My strengths as a manager are in screening, recruiting, hiring, training, managing, and maintaining a high level of employee production and performance while maintaining or exceeding a monthly corporate set P&L. Below please find a listing of some of the services that I provide: Legal Research and Writings Marketing Research Competitive Research Business Research General Research Prior Art Research Real Estate Research Draft and answers litigation (court) documents: Complaints Oppositions Requests Interrogatories Contracts and Agreements Independent Contractors Agreement Non-Disclosure Agreements Sales Rep Contracts Employment Agreements Distributor Agreements Confidentiality Agreements Technology Agreements Lease Agreements Warranty Deeds Grant Deeds Quit Claim Deeds MOU Divorce Documents Foreclosure litigation assistance Draft demand letters Customer Service Management Retail Merchant Credit Restoration Judgment Recovery Inside Sales/Customer Support Sales Processing Quality assurance calls Personal Assistant Document Conversion (PDF to Word) (Word to PDF Title Act Review & Summary To name a few! Computer skills in Windows 5/98/2000/XP/Vista, Internet, Needles, ProLaw, Abacus, Microsoft Office, Corel 8, CRM, PDF to Word Conversion, Lexis Nexis, West Law, LexisOne, Claris Works, Word-Perfect, and other software applications. PROFESSIONAL REMOTE SERVICE SPECIALIST

Call Center Management
Telemarketing Script
English
Customer Service
Phone Communication
Customer Support
Legal Assistance
Virtual Assistance
Legal Research
Phone Support
Microsoft Word
File Documentation
Draft Documentation
Customer Satisfaction
Contract Drafting
$85 hourly
Steve D.
- 4.8/5
- (75 jobs)
Treating sales as a transformational science, you will experience more positive growth than anticipated even exponential. Put slow sales to rest... Not long ago I heard someone say, "If you think it's expensive to hire a professional, just wait until you hire an amateur." My previous clients agree with that statement: "Steve was an amazing help in helping us get our outbound sales setup and tested. An extremely talented and experienced sales professional that was a pleasure to work with that we will work with again on other projects. If ROI is important and you have an immediate need let's collaborate on solutions for best results. If you're not sure if your BD/Sales program will succeed, put me on the project. I can typically give you a full viability answer in less than 1 week that may save you many headaches and thousands of wasted dollars. Every project you hire me for deserves a winning strategy. I live to create win-win-win scenarios because it brings you not just new repeat clients but many champion advocates. I am: * Friendly and amiable. * Focused and determined. * Interested and interesting. * Highly resilient and persistent. People tell me, again and again, I am a breath of fresh air. Steve

Call Center Management
Sales Strategy
Business Development
Business Coaching
Sales Management
Marketing Strategy
HubSpot
Direct Marketing
Inbound Marketing
Outbound Sales
Telemarketing
B2B Marketing
Sales
Lead Generation
Cold Calling
$45 hourly
Kim A.
- 5.0/5
- (13 jobs)
Results-oriented e-commerce Operations Management Professional with proven problem solving and leadership skills. Experience includes over ten years’ e-commerce sales that includes start-up to large companies including Coca-Cola. Expertise in managing major e-commerce Amazon accounts with results that include an increase in Sales and product visibility. Additionally, have over ten years’ experience in Network Operations with AT&T. Experience in overall Operations including sourcing, procurement, projects, team building, achieving, and maintaining a high level of efficiency and productivity through Change and Process Management. Strong commitment to customer service and satisfaction with proven history of timely problem resolution. Effective communicator, team player and leader, skilled in mentoring, coaching, and training teams. CORE COMPETENCIES INCLUDE: • e-commerce Operations • Digital Marketing, SEO • Catalog Management • B2C: eBay, Amazon Seller Central • B2B, D2C: Amazon Seller/Vendor Central • Operations/Vendor/Project/Management • Process Creation and Implementation • Team Building, Motivating, Coaching • Escalation/Problem Resolution • Procurement and Sourcing

Call Center Management
Telecommunications
Call Center Software
Network Analysis
Third-Party Logistics
Manage eBay Site
Amazon Web Services
Digital Project Management
Business Operations
Ad Posting
Ecommerce Website Development
Amazon Vendor Central
Product Catalog Setup & Optimization
Process Improvement
Analytics
$50 hourly
Michelle M.
- 4.9/5
- (102 jobs)
Hello. I am the owner of ValuedHR Business Services Agency. I have over 25 years of customer service experience which includes handling live chat requests, email support via Zendesk, and phone support for companies such as Intuit Turbo Tax, Coca-Cola Human Resources Department, GE Consumer Finance, and American Express just to name a few. When you hire me you work with my team to deliver the best at what we are hired to do. My team and I have also developed customer service departments and call centers from the ground up and we would love to manage your customer service departments as well. My team and I work with select companies that need expanded customer service and/or Virtual Assistance services. If you need a freelancer who will not quit after a week and will deliver the highest quality of support for your business then we need to talk! Please note we work as a team only as ValuedHR Business Services.

Call Center Management
Email Communication
Administrative Support
Content Moderation
Sales Development
Customer Service
Recruiting
Phone Communication
Cold Calling
Computer Skills
Online Chat Support
Zendesk
$35 hourly
Lui H.
- 5.0/5
- (71 jobs)
***Full-Time English-Japanese Translator*** Scored top 10% on the the Upwork translation skill test!! [Strengths] -Have background in finance, government work, healthcare, and customer service -Hold an MBA & a BA in psychology -Wide range of experience in translation - from legal documents to SNS posts. -meet deadlines 100% of the time while providing high quality translations. [Accomplished projects] -Website & white paper translations for cryptocurrency tech related companies -FinTech material translations -Product promotions for new brands launching in Japan -Localization & SEO translations -Educational (math) website & mobile app creation -Legal contract documents and translation for insurance

Call Center Management
Financial Writing
Business Analysis
Financial Reporting
English to Japanese Translation
Market Research
Marketing Strategy
Japanese to English Translation
Healthcare Management
Business Writing
$24 hourly
Jonathan V.
- 5.0/5
- (12 jobs)
It's in the small details that leaves the largest impacts✊ Hi, I'm Jonathan and I can improve your company's business and deliver results! My years working with multiple clients and data has allowed me to refine an essential skillset needed for success in an online space. This experience has given me those small details, something you cannot get just using AI or automated programs. I specialize in these categories: 👨‍💻Data Entry 🏬Data Research 📃List Building/Lead Generation 📈Data Analysis 📱Social Media But it doesn't stop there! With an educational background in Engineering and Administration, I compliment my experience with technical abilities to be efficient and help you stand out! I am proficient in: - Spreadsheets - Microsoft Office - Google Apps - Database Management - Appointment Setting - Canva Graphics - Visualizations - Video Editing - Outlook - MS Teams/ Slack - And Much More! You are always welcome to reach out to me with any questions. I understand time is valuable for you so you can expect a quick response. Hope to hear more from you soon! Thanks, Jonathan

Call Center Management
Product Management
Customer Service
Microsoft Excel
Data Cleaning
Data Analysis
Data Entry
Sales
Customer Support
Virtual Assistance
Manage Ecommerce Site
Ecommerce
Social Media Management
Administrative Support
Microsoft Office
$24 hourly
Jamie L.
- 5.0/5
- (44 jobs)
Hello and welcome to my professional profile! I'm thrilled to share my diverse experience with you. Having excelled as an omnichannel customer support agent, Head of Quality Assurance, and Head of New Hire Training, I've led escalations and managed teams of over 13 agents. A true industry enthusiast, I've successfully built call centers and customer support departments from the ground up, demonstrating a knack for operational excellence. A significant milestone in my career includes creating and managing a BPO, showcasing my ability to navigate and contribute to the dynamic landscape of business process outsourcing. If you're on the lookout for a seasoned professional with a robust background in customer support, quality assurance, training, and team leadership, I'm eager to explore how my skills can complement your needs. Thank you for considering my profile, and I'm excited about the potential opportunity to work together!

Call Center Management
Online Chat Support
QA Management
Management Skills
Zendesk
Shopify
Amazon Seller Central
Customer Support
Email Communication
Customer Retention
$30 hourly
Kinsley D.
- 5.0/5
- (27 jobs)
With extensive experience across diverse industries, I have consistently exceeded targets and propelled revenue growth through my strategic approach, unwavering determination, and passion for building lasting customer relationships. I enjoy talking to people. In all my roles, I have embraced a customer-first philosophy, ensuring client satisfaction through personalized solutions and attentive care. My comprehensive knowledge of sales methodologies, CRM systems, and business development strategies empowers me to make a significant impact on the success of any sales, admin, or management role. EXPERIENCE: Business Development, Sales Management, Recruiting, Coaching & Training, Customer Service Specialist, Business Produce Outsourcing Consultant. Specialized in: -CUSTOMER SERVICE -INBOUND / OUTBOUND SALES -TECH SUPPORT -LIVE CHAT -MEDICAL BILLING -PAYROLL / ACCOUNTING -EMAIL RESPONSE OPERATIONS Skills • Verbal and written communication skills. • Detail-oriented, capable of meeting targets. • Mac OS, Microsoft & Linux operator. • Entrepreneurial Spirit & Courage. • Disciplined and committed. • Proficient with MS Office, Google applications, and CRM systems. • Ability to take ownership of projects and multi-task. • Proactive and self-starter. Domain and use of essential office automation software for data management and archiving. Good use of logic and fluent conversation on issues of workplace, and training, also open to learning new methods and systems to develop my workplace.

Call Center Management
Small Business Administration
Key Account Management
High-Ticket Closing
Administrative Support
Customer Service
Scheduling
Live Chat Software
Project Management
Sales Management
Online Sales Management
Project Management Support
Social Media Management
Inbound Inquiry
$30 hourly
Edward C.
- 5.0/5
- (5 jobs)
I’ve spent a lifetime earning a variety of business operation skills. Now I help people dedicated to their craft focus on their most important tasks by offering these services. Virtual Assistant with a Travel & Data Management Specialty. A US Military Veteran, offering over 15 years of professional office experience, including 6 years with the US Navy. Data Management Services with professional experience implementing and administrating projects on platforms such as Asana (Certified Pro), Salesforce, Notion, Infusionsoft, Sabre Clientbase, Wordpress and Excel. Travel Content Creator and Website Developer for flightsandrecreation.com. Creates digital content with an emphasis in travel, lifestyle and work & life wellness. Do what you love to do and I’ll take care of everything else! Professional Specialties: Travel Booking Travel Coordination Travel Expense Management Event Planning Online Research Data Entry & Management CRM Management Bookkeeping Legal Documentation Website Development Video & Media Editing SEO Copywriting Proofreading and Editing Marketing & Media Conflict Resolution Client Management Email Management

Call Center Management
Account Management
Marketing Strategy
Data Analysis
Customer Relationship Management
Records Management
Organizational Development
Communications
$30 hourly
Randy H.
- 5.0/5
- (8 jobs)
Over 30 years working in customer relations and collections both as a rep and manager at call centers and remotely. I've led and trained customer service and collections professionals to enhance their abilities and motivate them to success. Teaching escalation steps and conflict resolution, active listening, and empathy skills to help them create a wonderful customer experience. For the last 20 years, I've been in mortgage and title industry sharpening my skills in the real estate process. In title, I have been an Escrow Officer/notary helping buyers, sellers, realtors and loan officers get to the end goal, the purchase or sale of the home with as much ease as possible for full customer satisfaction.

Call Center Management
Price & Quote Negotiation
Telemarketing
Cold Calling
Account Management
Customer Retention
Customer Development
Relationship Management
Customer Service
Management Skills
Debt Collection
Phone Support
$20 hourly
Ali A.
- 5.0/5
- (4 jobs)
Hi Everyone, My name is Ali Abbas and Its been almost 20 years since I’m in the industry. I’ve started my professional career as sales representative and and eventually moved to BD where I experienced a whole new world and earned my self a sound recognition in the industry. I've worked with US, Canadian, UK and Australian Customers. I’ve also worked on B2C and B2B both, familiar with Salesforce CRM, Slack for internal use, also worked on intercom and Zendesk for ticket. I am known to be an individual player and the team player since I'm a self-starter and go-getter, so I only need a bit of help to understand things initially. I can speak, read and write in English. I am looking forward to work somewhere where hard work and problem-solving skills are appreciated.

Call Center Management
Sales & Marketing
Medical Billing
Real Estate Cold Calling
Online Market Research
Electronic Medical Record
Virtual Assistance
Customer Support
Lead Generation
Appointment Setting
Sales Operations
Business Development
BPO Call Center
Cold Calling
B2B Marketing
$30 hourly
Myria H.
- 4.7/5
- (42 jobs)
I have 20+ years experience in Customer Service,Call Center, Support and Sales. I became #1 in my district for my sales expertise. I adapt very easily to change and new tasks. I am a very hard worker and believe in a job well done. Whatever i do i always give 110%.

Call Center Management
Cold Calling
Customer Support
Customer Service
Sales Promotion
Microsoft Word
Communications
Skype
Clerical Skills
Marketing Strategy
Data Entry
Administrative Support
English
Online Chat Support
Phone Support
$30 hourly
Lawrence G.
- 4.9/5
- (88 jobs)
I am an extremely motivated individual who makes it his top priority to do a high quality job. I speak perfect English. I received all my schooling, training, and marketing experience in the United States. I have established outstanding customer service skills while performing inbound/outbound calling for several major marketing companies. I have a great deal of experience in C level B to B marketing strategies; as well as managing multiple B to C campaigns. Excellent communication and interpersonal skills for high volume of callers or on-site guests. Accomplished multiple tasks simultaneously with and without a team and always keeping a positive attitude. My constant drive and determination for perfection, is what allows me to be successful for both the client and myself.

Call Center Management
Appointment Scheduling
Email Marketing
Business Development
Cold Calling
Inbound Marketing
Customer Service
Customer Support
B2B Marketing
Microsoft Excel
Lead Generation
Tech & IT
Relationship Management
Salesforce CRM
Sales
$30 hourly
Tamika T.
- 4.6/5
- (32 jobs)
Hello! I’m Tamika, a top-rated freelancer with nearly twenty-two years of experience. With a proven track record of excellence in executive assistance and administrative support, I bring a results-driven mindset and a passion for operational efficiency. I thrive in dynamic environments, leveraging technology to streamline processes and enhance productivity. If you're seeking a highly organized, tech-savvy, and proactive professional to support your team, let’s connect! I’d love to help elevate your administration and operations to new levels!

Call Center Management
Technical Support
Phone Support
Microsoft Office
Management Skills
Ticketing System
Data Entry
Customer Service
Communications
Phone Communication
Online Chat Support
Organizer
Order Entry
Ecommerce Support
English
$75 hourly
Steven T.
- 4.9/5
- (19 jobs)
- Over 10 years of Call Center management experience - Owned and operated Call Center in Lima Peru 7 years - Owned and operated Call Center in Philippines 3 years - Experience building Call Centers from the ground up - Linux, Vicidial and GoAutoDial (installation, configuration and management) - Ability to effectively hire, train, and manage staff (personally supervised over 500 staff and agents) - Payroll management, scheduling, reports, and technical expertise - Extensive work with cost reductions and client relations In addition to my extensive Call Center experience, I have excellent communication skills. I always maintain a gracious and professional manner when communicating with people, including clients and staff. My broad experience and range of skills make me a superior candidate

Call Center Management
BPO Call Center
VICIDIAL
Project Management
$50 hourly
Julia E L.
- 5.0/5
- (8 jobs)
You and your company are the stars of the show. Allow me to be your supporting character. My goal is to help you shine! For the last 15 years, I have served with excellence in executive administration and small business operations. My main objective is to provide my clientele with stellar service. You deserve exactly what you need and I am here to get you just that. With me your needs are in the hands of expert who can elevate you and get you results, look no further. If you know exactly what you are in need of or if you are seeking out a professional to assist you in putting together a tailored plan for a project, your front office systems, or if you simply need a friendly and outgoing voice to follow up with a list of people that stopped by your company tent at an event last weekend, I am your Girl Friday! I can be your Go to girl. Please challenge me. That is why I came to Upwork. I do not like monotony and I thrive in an environment that keeps me on my toes. I am fiercely independent, creative and have a solutions-oriented mindset. I am highly organized and I have a natural ability to solve problems. I am incredibly resourceful and pride myself in building solid working relationships within and outside of the organizations I have worked for. I can count the times on one hand over the last 15 years that I have not produced quality, thoughtful and inspired results on time or ahead of a deadline. A key ingredient to my success in delivering results is consistency. Consistency in my attitude, effort, work ethic and willingness to learn. I have a proven track record for outlining accurate timelines for small and large jobs with accuracy. My curiosity makes working with me enjoyable because taking on a new or slightly daunting task is exciting for me and my enthusiasm is contagious. Please feel free to contact me with any questions you might have. I look forward to connecting and creating! Make it a beautiful day!

Call Center Management
Lead Management
Sales
Lead Nurturing
Cold Calling
Project Management Professional
Writing
Operating Systems Development
Vendor Management
CRM Software
Customer Support
Data Entry
$50 hourly
Carolina G.
- 5.0/5
- (1 job)
I am a detail oriented product designer who is currently working at an Ed tech company focused on creating games for elementary schools. In this role I mostly use Figma, Sketch, and illustrator. I create user flows and assets for games before delivering them to developers. In the past I have worked on desktop websites for companies in the financial sector and the public sector. I’m passionate about helping others transition into the tech field, I have extensive experience in adjusting clients portfolios and resumes to stand out.

Call Center Management
User Experience Design
Wireframing
Figma
macOS
Translation
Game UI/UX Design
Product Design
Phone Support
Customer Experience
Client Management
UX Wireframe
UX Research
Email Communication
Customer Support
Data Entry
$85 hourly
Russell G.
- 5.0/5
- (26 jobs)
My name is Russell Giniger and I have over 15 years of implementation experience with CRMs/Support Desk Platforms such as Zoho, Hubspot, Pipedrive, Freshworks , HighLevel, Salesforce and Zendesk. All of my projects involve scope, implementation, QA. training, post launch optimization and support for CRM, VOIP Cloud Telephony, Support Desk with Omni Channel, marketing platforms and reporting/analytics. I have also implemented VOIP telephony systems with Omni Channel communication such as Nice Incontact , Ring Central, Talk Desk, Zentalk, Twilio, Justcall and Fresh Caller as well as speech analytics systems such as Call Miner. . I have also set up call marketing tracking with Ringba, Calltrackingmetrics and CallRail I have extensive experience in lead management, building pipelines, workflows, automations and implementing API integrations both custom and with zapier. I am also experienced in setting up CRM fields and data structures to implement reporting, analytics, dashboards and KPI’s needed to manage any business In addition, I have worked on CRM marketing strategies for email marketing, SMS, PPC, SEO, Lead Gen, Retargeting, Affiliates and Phone Call Campaigns. I have worked with clients in various industries such as healthcare, financial services, home services, home goods, construction, travel/hospitality, real estate, and e-commerce. I have also implemented CRMs, Support Desk with Omni Channel and Voip Dialers for Contact Center operations both remote and physical location. In addition, I have managed domestic and international Contact Center operations teams (sales, customer service and tech support) training, workforce management, quality assurance, business intelligence and recruiting.  CRM Implementation- Hubspot, GoHighLevel, Monday, Salesforce, Zoho, Pipedrive, Zendesk and Freshworks (Freshsales and Freshdesk_. Workflow automations, help desk/ ticket case management, leads, contacts, accounts, knowledge base, customer portals, custom integrations and with zapier, sales pipelines, inventory management, e- mail marketing, marketing campaign management, SMS, telephony integration, accounting integration with credit card and ACH processing, reporting and analytics  Cloud Based Telephony – Nice Incontact, Five 9, Fresh Caller, Ring Central - functionality such as call recording, skill based routing, queue management, predicative outbound dialer, lead management, call back scheduling, dispositions and agent status tracking/reporting Work Force Management Integrations with Telephony as well as CRM and Telephony integration for screen/script pops  Call Center Consultant for inbound, outbound, sales and service- recruiting, training, quality assurance, team leaders, reporting, coaching and development. Virtual Call Center or center with physical location  Speech Analytics Platform Implementations- Automate quality assurance process with Call Miner Platform

Call Center Management
Call Center Software
Freshdesk
Freshworks CRM
Customer Relationship Management
Sales
Ticketing System
Phone Communication
Helpdesk
Customer Support
CRM Software
Cloud Implementation
Zoho CRM
$55 hourly
Cristina V.
- 5.0/5
- (8 jobs)
Human Resource Administrator and Customer Service Specialist background with experience in re-organizing center operations. Leader in training and developing staff members. Proven record of Non Profit Operations Management. Excel using Microsoft Office, Asana, Slack, Zapier, and Monday.com.

Call Center Management
Business Operations
Database Management
Candidate Interviewing
Microsoft Excel
Payroll Accounting
Employee Training
Human Resources Consulting
Customer Service
Resume Screening
Compensation & Benefits
Recruiting
HR & Business Services
$45 hourly
Vanessa T.
- 4.9/5
- (3 jobs)
I am a results-driven business leader with extensive experience in healthcare, operations management, project planning, customer service, and client success. My exceptional problem-solving skills allow me to address complex employee, operational, and cost issues quickly. I also possess outstanding communication skills, which enable me to build strong and positive relationships with customers and clients, leaving a lasting impression. Moreover, I have a proven track record of streamlining processes and optimizing workflows to achieve exceptional outcomes.

Call Center Management
Operational Plan
Project Analysis
HIPAA
Hiring Strategy
Client Management
Customer Experience
Data Entry
Healthcare Management
Administrative Support
Electronic Medical Record
Project Management
Business Operations
Operations Analytics
Microsoft Office
$40 hourly
Juan M.
- 4.8/5
- (2 jobs)
I am a Professional and self-motivated.. I have 10+ years of work experience as a Customer Service Representative, Virtual Assistant, Live Chat Agent, and Call center Agent. Also ¡, I can provide e-mail support, Live Chat support, and Phone Support, Appointment setting, Virtual Assistance, and Administrative Support. I am 2 languages spoken English and Spanish.. I have strong experience in Customer Services.. I have worked for many companies and provided a 5-star Client Service. Besides that, I have Bachelor´s degree in International Relationships with Marketing. 🎓

Call Center Management
Social Customer Service
Store Management
Quality Management System
BPO Call Center
Online Chat Support
Phone Support
Customer Service Chatbot
Customer Service Analytics
Sales Call
Quality Assurance
Customer Service
Customer Care
Sales & Marketing
Facebook Ads Manager
$50 hourly
Nicole C.
- 5.0/5
- (3 jobs)
Experienced Training and Development professional, Certified Professional of Talent and Development (CPTD), and Leadership Development and Succession Strategist (LDSS) with demonstrated history working in the learning, financial services, and contact center industries. Highly skilled in instructional design, training delivery, coaching, leadership development, and designing, managing, and directing learning programs.

Call Center Management
Desktop Application
Curriculum Design
Management Skills
Business Management
Adult Education
Smartsheet
Training Presentation
Budget Management
Training
Microsoft Office
$45 hourly
Gabriella N.
- 5.0/5
- (7 jobs)
What I currently provide: *Lead Generation *Appointment Setting *Inbound&Outbound Sales *High Ticket Closing *Sales/Business/Account Development *Cold Calling *Email Campaigns & Automation *Comprehensive Marketing Strategies *Market Research *Advertisement aimed at target audience *SEO, keywords, ad words, social media, calling campaigns, email campaigns, and more If you have any questions feel free to send a message and we can set up a 15-30 minute call where we can discuss any potential projects you may need help with and identify how my skill-set will work best for you

Call Center Management
Customer Relationship Management
Client Management
Cold Calling
Business Management
Customer Satisfaction
Management Skills
Financial Report
Appointment Setting
Campaign Management
CRM Software
Sales & Marketing
$32 hourly
Jessica B.
- 5.0/5
- (1 job)
I'm a business analyst with experience in creating reports, analyzing data, creating and maintaining documentation, and moderating client meetings. I work well independently and with a team.

Call Center Management
Scrum
Information Analysis
Microsoft OneNote
Training
Microsoft SharePoint
Microsoft Office
Jira
Microsoft Excel
Data Analysis
$100 hourly
David B.
- 5.0/5
- (4 jobs)
I love call routing and scripting. With over 20 years experience I know how to make calls flow and how to create some pretty cool integrations with your CRM or any other app with an API. Five9 is the latest cloud phone system that I'm obsessed with. I've developed some out of the box IVR's and outbound drip campaigns that will increase your contact rate by 10% or more. Think of the Drips service but at no cost after implementation. Reach out with any questions you might have :)

Call Center Management
Twilio
Microsoft Azure
Tech & IT
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