Hire the best Call Center Managers in South Africa

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$30 hourly
Ithuteng M.
- 5.0/5
- (36 jobs)
PROFILE English-native speaker, multilingual in SeTswana, SeSotho, Afrikaans, Zulu. Translator | Proofreader | Transcriber

Call Center Management
English Tutoring
Tswana
Sesotho
Data Entry
Sales
Microsoft Excel
Personal Administration
Microsoft Office
Office Administration
Management Skills
Typing
Translation
Zulu
Proofreading
$50 hourly
Samantha F.
- 5.0/5
- (1 job)
Efficient and skilled Service Provider Efficient and proactive service provider with more than 3years experience in managing day to day operations and enhancing workplace productivity. Skilled in coordinating schedules, managing communications and maintaining organized filing systems. Proficient in microsoft office, data entry and client relations. Known for time management, strong communication skills and ability to adapt and learn new skills, systems and procedures. Dedicated in supporting team work and company success.

Call Center Management
Teaching
Customer Service
Microsoft Project
Project Management
$60 hourly
Daniel V.
- 5.0/5
- (9 jobs)
Hi! My aim is to help make your business thrive. I do this by leveraging my experience within multiple industries along with my thirst for knowledge. My main expertise is customer success, having spent many years starting up and successfully running support departments, specifically within the realm of SaaS. I have a wealth of experience in hiring and managing on-site and remote teams. My secondary interest and expertise are in sales and marketing. I have successfully helped companies set up and execute sales & onboarding processes. As part of my current role, I've set up a whole sales funnel, inbound content marketing funnel and a cold calling campaign. I have a good general understanding of marketing principles & ways to further grow businesses. This includes understanding the market fit, setting up marketing automation funnels, building landing pages & creating stellar content with the right messaging. As my experience suggests, I am adept at working with many different apps from CRM's such as Salesforce, Intercom & TeamWork. Project management tools such as Monday, Asana, Basecamp & marketing tools such as SharpSpring, Active Campaign, Buffer, to name drop some of the most well-known apps I've worked with. I enjoy learning new systems, creating improvements & automating processes. Project Management is at the heart of any successful business, and I am a big believer in creating realistic KPI's and deliverables to ensure success; along with this, I enjoy process management as it ensures tacit knowledge lives within the business. My Ethos Collaboration is vital to me, and thus, being able to bounce ideas and have open, honest communication is essential. Whether it's one other person or a team, it doesn't matter; people are meant to work together. I'm looking to work with innovative companies to build stronger internal and external relationships, providing value within society in general. The Future In 2022 I embarked on studying for a BCom law degree with the aim to complete an LLB; this is a long-term approach that I aim at achieving within the next 5 years.

Call Center Management
Customer Support
Account Management
$15 hourly
Lungelihle 'Oakleigh' M.
- 5.0/5
- (4 jobs)
I've worked for a Debt Collections Agency both as an Administration clerk and a registered call center agent. My roles as an Admin clerk included assisting with and resolving account queries, logging of payments. Call Center agent was as and when the need arose. I learnt vital listening and tactful communication skills and I enjoyed great satisfaction when I was able to assist a client. Currently I work in the Transport field - camera monitoring and investigation which I quite enjoy as I am very observant and give attention to detail. this work appeals to the " CSI " in me. I enjoy working people , learning and improving myself daily.

Call Center Management
Providing Information to Callers
Microsoft Office
Observational Data Analysis
Computer Skills
$40 hourly
Daniel S.
- 4.2/5
- (5 jobs)
I am probably one of the best value for money developers you would find on this platform, I am so confident that I am willing to put my money where my mouth is and provide you with a free demo before you even hire me. Yes, you read that right, completely free and if you don't like my services no hard feelings. So give me a try I won't disappoint. I am proficient in the following languages: PHP (including laravel) HTML MySql XML CSS Java Python scripts

Call Center Management
Email Support
Technical Support
Troubleshooting
Phone Support
Server Virtualization
Web Development
Graphic Design
Photo Editing
Linux System Administration
PHP
HTML
CSS
MySQL
$35 hourly
Carike S.
- 3.8/5
- (9 jobs)
Hi there! I'm Carike, a driven technical sales and marketing professional with a rich background spanning over 20 years in sales and telesales. I firmly believe that every successful sale begins with a meaningful connection, and I thrive on initiating these connections globally. Whether it's making the first cold call or nurturing existing relationships, I approach each interaction with confidence and dedication. I'm constantly on the lookout for fresh challenges to ignite my creativity and further enrich my experience. Let's collaborate and explore innovative ways to achieve our goals together!

Call Center Management
Proposal Writing
Microsoft Word
Appointment Scheduling
Writing
Customer Service
Cold Calling
Microsoft Excel
$28 hourly
Lynn B.
- 4.8/5
- (13 jobs)
Meticulous and systematic Senior Virtual Assistant with strong organization and project management skills. Coordinating multiple, concurrent tasks efficiently and with attention to detail. Orderly and committed to offering solid skills in customer relations and resilience to handle the challenges of any fast-paced work environment. Skilled in oral and written communication, team leadership and relationship-building. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Call Center Management
Business Development
Administrate
Logo Design
Word Processing
Content Writing
Filing
Database Management System
Microsoft Word
Relationship Management
Branding & Marketing
Writing
Customer Relationship Management
Brand Development
Business Writing
$10 hourly
Margeret H.
- 4.8/5
- (8 jobs)
I provide top-notch, reliable and speedy support in all administrative tasks. If you're looking for a rockstar virtual assistant, you've landed on the correct profile.

Call Center Management
Administrative Support
Virtual Assistance
Data Extraction
Filing
Executive Support
South African English Accent
Administrate
Data Entry
Microsoft Excel
$50 hourly
Wandisa M.
- 0.0/5
- (0 jobs)
A well spoken and ambitious young man who has extensive experience in different fields, and who is looking to improve and be part of a team. I am a Sound Engineer who studied at the Academy Of Sound Engineering, who is looking to work and be a loyal asset to a company. My experience expands from being a sound engineer, to being in sales and in administrations, to offline video editing and obtaining a certificate in theoretical call centre representative. I've worked for production companies like SAADA workshop, Roadshow Marketing, Divatainment and BTPA workshop and more. I am looking forward to being part of a hard working team that I can learn from and they can learn from me and the experience I have.

Call Center Management
Academic Research
Outbound Sales
Video Post-Editing
Video Editing & Production
Sales
Video Editing
Research Methods
Sound Art
$15 hourly
Eric B.
- 4.9/5
- (4 jobs)
I believe I function well in any environment and am a hard working individual who gives every challenge my best effort. I enjoy working with people and get along with individuals with ease. I consider myself to be an honest, reliable and conscientious person, with a high tolerance level. I am a very determined individual who strives for perfection and success. I am motivated and enthusiastic and appreciate the opportunity to contribute towards the success of your company. I would like to work in an environment where I am able to utilise my experience while broadening my knowledge. Right now, I am looking to find a remote job as I believe this is the way forward.

Call Center Management
Recruiting
Real Estate Virtual Assistance
Real Estate Lead Generation
Tool Selection
CNC Programming
Stock Issuance
People Management
Management Skills
Restaurant
Real Estate Marketing
Real Estate Listing
Real Estate Cold Calling
Customer Service
$35 hourly
Jaime-Lee V.
- 0.0/5
- (0 jobs)
As a detail-oriented, driven, and hardworking individual, I am committed to delivering fantastic work that exceeds client expectations. I am thrilled to collaborate with innovative companies and teams, co-operating meaningfully to drive success. With a strong work ethic and a passion for learning, I am self-motivated and eager to expand my skills and experience. I am excited to bring my expertise and enthusiasm to a new role and contribute to a team's success. I would be honored to work with your company and contribute my skills and experience to help drive your goals forward. Let's work together to achieve outstanding results! I look forward to collaborating with you!

Call Center Management
Brand Management
Social Media Engagement
Business Travel
Administrative Support
Bookkeeping
Office Administration
Digital Design
Advertising
Writing
Sales & Marketing
Sales Coaching
Digital Marketing
Project Management
Virtual Assistance
$60 hourly
Mpho M.
- 0.0/5
- (0 jobs)
Mpho Moabi – Occupational Health & Safety Specialist | Leader | Consultant Mpho Moabi is a dedicated Occupational Health and Safety (OHS) Specialist with extensive experience in workplace safety, compliance, and risk management. With over a decade in the field, he has successfully led HSE teams across multiple industries, ensuring adherence to national safety regulations and best practices. His expertise includes safety program development, risk assessment, compliance audits, incident investigation, and employee training. Beyond his professional career, Mpho is committed to leadership and community development. He serves as the Chairperson of the School Governing Body (SGB) at PA Theron, where he plays a vital role in governance, policy oversight, and community engagement. His leadership extends to mentoring and guiding professionals in health and safety management. Driven by a passion for workplace safety and organizational excellence, Mpho continuously seeks to enhance industry standards and contribute to safer work environments.

Call Center Management
AI Consulting
Virtual Assistance
Customer Service
WorkManager
Environmental, Health & Safety Software
Workplace Safety & Health
SafetyCulture iAuditor
Supervision
$100 hourly
Vuyisile N.
- 0.0/5
- (0 jobs)
Summary Passionate about securing a position where I can apply my skills and knowledge to drive innovation and achieve remarkable outcomes.

Call Center Management
Telecommunications
$5 hourly
Rachel I.
- 0.0/5
- (0 jobs)
Hello Thank you for checking my profile . I’m Rachel, A self-motivated professional that thrives on innovation and overcoming challenges, learning new skills, and encouraging growth to those around me. I may be new here on Upwork, but I am well trained outside this platform. Working as a customer service and personal assistant over the years has taught me a lot on how to cope with people. My understanding level has increased as well as being patient with customers. I also understand people come from different backgrounds and are going through a lot at times and being calm and respectful to the customers really shows how much you care, not only for them but for your job as well. Sure I am an ideal candidate for this role. It has been almost 2 years working as a customer service representative and 4 years experience as a call center agent. I believe I have the full package for this role. I believe what makes me stand out is that I have good communication skills both oral and written , capable of working effectively and efficiently.. I have experience in email handling, inbound and outbound calls. I have experience using Microsoft excel, Ms. outlook, Google docs and Google drive. I am reliable and hard working : A deadline is a deadline. I have always been particular about grammar and punctuation. No matter the length of the project , my goal is to make my clients business run smoother. I always have my eyes open for ways to increase productivity and profit. My goal has always been to exceed the expectations of both my employer as well as my customer. The key to my success has been to learn quickly and to then reach for a higher personal and professional standard by seeking additional responsibilities When my clients win : I win. Lets chat about how I can level up your business. My skills . .Outstanding customer services .Attention to details .Meticulous editing .Organized .Great communication .Professional voice .Flexible .Problem solver .Team player .Excellent written and verbal communication skills My strength & Qualities . Ability to work under pressure . Quick Learner . Balance Multiple projects .Accustomed to working with deadlines I believe I deliver good quality service to my clients by: 1. knowing the product. As a customer service agent, you spend all day troubleshooting for customers, and that means you need to be a product expert. Expansive knowledge of the product is an essential customer service skill. 2. Maintain a positive attitude. Attitude is everything, and a positive attitude goes a long way in providing excellent customer service. Since most clients are not face-to-face, my attitude should be reflected in language and the tone of my voice. 3. Creative problem-solver I believe a problem-solver is very important as a freelancer. When working on a project and something goes wrong or the is something that you need to fix, but you unable to reach your client you need to be able to solve the problem or at least be open minding about it . There is nothing wrong with asking if something seems to not make sense but being open to solving the problem on your own shows you have good qualities. If you're interested with working with me feel free to contact me.

Call Center Management
BPO Call Center
Customer Service
Data Entry
Customer Support
Typing
Cold Calling
Phone Communication
Sales
Writing
Video Editing
Email Support
Phone Support
$25 hourly
Caroline M.
- 0.0/5
- (1 job)
I'm a skilled writer, editor, and blogger with a passion for crafting engaging content that resonates with diverse audiences. I run two blogs—Pan African Dreamer, where I explore cultural narratives and social issues across Africa, and Begin at 31, which documents personal growth and new beginnings. With a Bachelor of Arts in Language Practice and Linguistics underway and two TEFL qualifications, including an advanced diploma, I bring a strong foundation in language skills to every project. My experience ranges from academic writing and editing to creating compelling blog posts and articles that connect with readers. I am dedicated to delivering high-quality work that is clear, concise, and impactful. Let me help you bring your ideas to life with content that engages and informs. Let's work together to achieve your content goals!

Call Center Management
Typing
Microsoft PowerPoint
Microsoft Word
Microsoft Excel
Microsoft Teams
Project Management
South African English Dialect
Content Writing
Time Management
$15 hourly
Nyaradzo N.
- 4.0/5
- (9 jobs)
Professional VIRTUAL ASSISTANT and CUSTOMER SERVICE REPRESENTATIVE with 7 years experience .I communicate clearly and effectively while paying attention to detail. I have always had a positive attitude towards my job, and I take pride in my work. I empathize with my clients and am very patient. I find it easy to follow procedures and rules because it is the key to success. Above all, I enjoy helping others, and I am very comfortable on the phone. I am just starting on this platform, but I have well over six years in the service industry and three years of call center experience.

Call Center Management
Sales Call
Appointment Setting
Scheduling & Assisting Chatbot
Real Estate Cold Calling
Call Scheduling
Customer Service
Office Administration
Appointment Scheduling
Hospitality & Tourism
Customer Support
Education
Email Support
$8 hourly
Mercy K.
- 5.0/5
- (3 jobs)
Hello there I'm Mercy, if you're in search of a VA you are on the right profile, I majored in Business Management in my career, I have experience in.................... *Research Administration *Data analysis *Report writing and data entry. I am very attentive to detail, honest, specific, team work, I have an impeccable work ethic, fast leaner, teachable, professionally driven and very enthusiastic, reliable. I've 4yrs experience with Customer Service & proven ability to assist customers with all well informed selection of suitable products & services, demonstrating exceptional communication & relationship building skills, my goal is to achieve excellent customer satisfaction. I'm an extremely a hardworking VA, I've flexible working hours too, despite the time difference. I am currently looking for part time projects, assignments to help me grow my career and remote supporting jobs. I deliver quality outputs & I make sure that my actions & deeds are satisfying to my clients. I set goals & meet my clients expectations & beating deadlines. I love talking and very energetic yet cool & collected I love helping others solve their problems & making personal connections. I'm not afraid to hold the line & I also love to learn new things and creative solutions that work for the client & the company. I've excellent English & good accent. Looking forward to hear from you ;)

Call Center Management
Marketing
Customer Support
Article Writing
Shopify
Web Accessibility
Desktop Ad
Sales
Communication Etiquette
Email Communication
English
HubSpot
Communications
$16 hourly
Ayesha K.
- 0.0/5
- (0 jobs)
Personal Profile Experienced Human Resources Assistant. Skilled in Microsoft Office, Human Resources, Organisation Skills, English, and Functionality. Strong human resources professional with a Bachelor of Arts - BA focused in Psychology and English from University of the Witwatersrand.

Call Center Management
Project Plans
Image Editing
Tutoring
Video Transcription
Audio Transcription
English Tutoring
Public Speaking
Administrative Support
Academic Editing
Typing
HR & Business Services
Psychology
Presentations
$10 hourly
Lucern Z.
- 0.0/5
- (1 job)
I am passionate and knowledgeable about Customer Service and Office Administration. I am a well organized, hard working and motivated employee. I work great in a team setting as well as independently. I am confident that I have the knowledge and skills to professionally fulfil any admin or customer service position.

Call Center Management
Communications
Data Entry
Customer Support
Administrative Support
Customer Engagement
$35 hourly
Erika M.
- 0.0/5
- (0 jobs)
As an accomplished executive with over 15 years of leadership experience in the telecommunications, IT, Medical Insurance and HR industries, I have a proven track record of transforming organizations through strategic vision, operational excellence, and people-driven leadership. My career journey has been marked by significant growth, from starting as a Project Manager to leading Glocorp as CEO, where I drove a 60% revenue growth and established the company as a market leader in the telecommunications sector. I am passionate about leading teams to success, optimizing operational systems, and building strong relationships with clients and stakeholders. My expertise spans project management, contract negotiations, team leadership, and strategic operational planning, with a focus on driving cost-effective solutions that maximize profitability. Throughout my career, I have been recognized for my ability to navigate complex challenges, make critical decisions under pressure, and inspire teams to achieve their highest potential. With a BCom Hons in Industrial & Organisational Psychology and a passion for operational excellence, I am now seeking opportunities that will allow me to further contribute to impactful business transformations and drive success for forward-thinking organizations. Let’s connect – I’m always open to new collaborations and opportunities.

Call Center Management
Data Analysis
Operational Planning
Stakeholder Management
Budget Management
Financial Planning
Training & Development
Project Management
Cross Functional Team Leadership
Strategic Planning
Recruiting
Contract Negotiation
Management Skills
Psychology
Business Management
Change Management
$5 hourly
Yolanda D.
- 0.0/5
- (0 jobs)
Fund Accountant SUMMARY 0788188832 Fund Administrator with a history of accomplishment in a Bellville range of roles with progressively higher degrees of responsibility. An effective communicator and team-player Yolanda4real@gmail.com with strong analytical, organizational skill, Area expertise include knowledge of financial instruments and systems, use of different vendors to source prices and security valuation

Call Center Management
Valuation
Customer Retention Strategy
Invoicing
Customer Retention
Investment Research
Filing
Presentations
Microsoft Access
Microsoft Word
Data Entry
$10 hourly
Vusimuzi M.
- 0.0/5
- (0 jobs)
I am a journalism and media studies student,Currently a managing director and co-founder of a food preventative company. My previous working experiences and places are as follows 1/. PLP Group – SANLAM SKY – Sales Consultant/ Agent. 2/. DISCOVERY – Life Insurance – Call Center – Sales Consultant/ Agent. 3/. CLIENTELE LIFE – Call Center – Sales Consultant/ Agent. I feel I am ready to face more challenges and avail myself to your company and look forward to being afforded the opportunity of any position you may have to offer me. Respectfully seeking a favorable response.

Call Center Management
Management Skills
Sales Presentation
Sales
Payroll Accounting
Outbound Sales
Customer Service
Retail Sales Management
Retail
Server
Business Management
Retail & Consumer Goods
$15 hourly
Lefa Z.
- 0.0/5
- (0 jobs)
My career aspirations are to find a stimulating and challenging position which builds on my skills, knowledge, as well as professional experience. I am an ambitious individual who wants to learn and develop under the guidance of those who are at the top of their field and then use those skills to become an expert myself

Call Center Management
Computer
Microsoft Server
Administrate
Directory
ITIL
Skype For Business
Server
Scripting
Microsoft Active Directory
Microsoft Exchange Server
$20 hourly
Uwe J.
- 0.0/5
- (0 jobs)
I am an experienced people manager that strives to create high performing teams by driving innovative solutions to customer challenges.

Call Center Management
Process Improvement
Business
Management Skills
Journey Mapping
Continuous Improvement
Amazon
Customer Service
Relationship Management
Customer Experience
$7 hourly
Nishana B.
- 0.0/5
- (2 jobs)
I am proficient in doing online marketing,cold calling and emailing.I have previously setup charity events for big companies such as Atlas renewable energy.My career in customer service has taught me how to build rapport with clients and the true meaning of patience and persistence. All and any work is always welcome and I am willing to try anything new there's nothing I cannot conquer once shown how. I am also experienced in email blasts as well as applying for work on behalf of companies or Individuals.

Call Center Management
Appointment Scheduling
Email Support
Team Building
Candidate Interviewing
Relationship Building
Team Management
Staff Recruitment & Management
Data Collection
Event Management
Call Scheduling
Sales Call
Social Customer Service
Data Entry
$10 hourly
Wilberforce M.
- 0.0/5
- (12 jobs)
Business Development & Lead Generation Expert Looking to drive growth for your business? With over 17 years of experience in business development and sales, I specialize in helping companies generate qualified leads, build pipelines, and increase conversions. I am highly proficient with tools like HubSpot, LinkedIn Sales Navigator, ZoomInfo, and Outreach.io, which I use to execute targeted multi-touch outreach campaigns. My expertise includes: Researching, qualifying, and booking discovery calls with potential clients. Executing personalized cold outreach via email, LinkedIn, and calls. Collaborating with marketing teams to design inbound/outbound strategies. Partnering with Account Executives to convert high-value accounts. If you're looking for a professional who can deliver results through strategic lead generation and sales techniques, let’s connect and bring your sales goals to life!

Call Center Management
Account Management
Email Communication
Business Development
Phone Communication
Customer Service
Sales Lead Lists
Lead Generation
Sales
Investment Research
Consultation Session
Outbound Sales
Analytical Presentation
Direct Sales
Business Management
$13 hourly
Devon L.
- 5.0/5
- (1 job)
I am customer service specialist with over 15 years experience with account management, bookkeeping, administration and financial services experience.

Call Center Management
Account Reconciliation
BPO Call Center
Light Bookkeeping
Debt Collection
Office Design
Invoicing
Management Skills
Accounting
Microsoft Office
CMS Development
Sage
Microsoft Excel
Bookkeeping
Intuit QuickBooks
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