Hire the best Change Management Specialists in Florida

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$80 hourly
Annette H.
- 5.0/5
- (35 jobs)
I am an HR professional with over 25 years of experience in all facets of Human Resources and organizational development, structure and design. Organizations hire me to maximize the effectiveness, potential, and capacity of people and organizations. My clients are looking for a better, more efficient way to 'do it'. My services include: - HRIS sourcing, implementation, cleanup - Payroll - Compliance (policy/procedure/handbooks) - Performance management - Leadership development - Benefit sourcing and implementation - Process workflows - Training - One on One coaching I work with business leaders to: ➡️ Understand where they are and figure out where they want to go ➡️ Build a roadmap to their destination ➡️ Assist with execution of the plan Message me today and let's schedule a virtual chat to see how I can help develop solutions for maximum effectiveness.

Change Management
Employee Relations
Human Resource Information System Implementation
Employee Training
Startup Consulting
Human Resources Consulting
Performance Management
Human Resource Information System
Compliance
Policy Writing
Employment Law
Content Writing
Recruiting
Job Description Writing
$75 hourly
Tanya N.
- 4.9/5
- (6 jobs)
I specialize in organizational design, workflow optimization, and project prioritization. In recent years, I have taken on fractional leadership roles with tech startups, partnering closely with founders to turn their passion projects into viable businesses with essential systems, organized process, and amazing people. As the "first ops hire" or the "right hand" for small teams with high impact, I enjoy building operations, culture, and strategy in a zero-to-one capacity. Education: - Organizational Management (MS) - Women's History (MA) - Political Science and English (BA) Areas of Focus: * Design organizational structure; oversee company roadmap and goals * Develop and implement people operations (eg: recruitment, onboarding, benefits, payroll, retention strategy, team building) * Write company polices in alignment with overall mission * Develop and maintain team handbook in accordance with leadership vision * Create org-wide playbooks for various functions (eg: customer journey, go-to-market strategy) * Go-to problem solver across all levels and functions * Overhaul financial operations by auditing expenses, reducing inefficiencies, monitoring overhead costs, and managing vendor relationships * Defined decision-making and prioritization workflow through a matrixed model and custom framework * Operationalize quarterly strategic goals and established an annual operating cadence * Champion customer experience enhancement and operational improvements * Manage complex projects and tasks from ideation to execution * Lead diversity, equity, and inclusion initiatives * Manage C-suite calendars and providing leadership support * Facilitate workshops ___________________________________ To loosely borrow from Peter Theil: *to build an organization from scratch or to create process where there is chaos is to conjure something beautiful into existence.* So, let’s build something beautiful. ___________________________________

Change Management
Time Management
Communications
Business with 1-9 Employees
Asana
Marketing Strategy
Startup Company
Lean Startup
Business with 10-99 Employees
Startup Consulting
Business Operations
Management Consulting
Project Management
Organizational Development
Administrative Support
$110 hourly
Traci M.
- 5.0/5
- (15 jobs)
Traci is an accomplished, strategic and performance-driven leader whose passion is leading and inspiring cross-functional teams. She is a leader who can manage change, mitigate risk, infuse new ideas and deliver solid business results. Recent accomplishments include managing across the program of strategic initiatives for Houghton Mifflin Harcourt (HMH) that were championed by the President/CEO. Developed these initiatives to transform the education business using a SaaS model for products and services. The implementation of these initiatives, used design thinking, lean and agile methodologies. We conducted marketing focus groups, conducted marketing surveys and created a MVP to put in front of users for quick feedback. Traci holds a B.S. in Computer Information Systems, an MBA and has Project Management Professional (PMP), SAFe Agilist and Six-Sigma Yellow Belt certifications. She is actively involved with the Project Management Institute and held roles including President-Elect and President.

Change Management
Project Risk Management
Product Management
Cross Functional Team Leadership
Implementation
Project Management Office
Program Management
Project Management Professional
HR & Business Services
$85 hourly
Alfred G.
- 5.0/5
- (2 jobs)
13 years of strategic human capital expertise overall with mission driven organizations in various sectors to include the University of Maryland, National Geographic, Dept of Energy & Environment, NASA HQ, and Microsoft. Proven track record of bringing strategic scalable solutions and enhancing Manager capabilities through data driven operational models. A trusted advisor to executive level leaders with a proven track record in designing and executing strategic priorities enterprise wide. A strategic thinker with strong business acumen and a systems thinking approach.

Change Management
Employee Communications
Employee Engagement
Project Management
Human Resource Management
PeopleSoft
Interpersonal Skills
Performance Management
Business Management
Applicant Tracking Systems
Human Resources Consulting
Strategy
Human Resource Information System
HR & Business Services
$60 hourly
Jarred D.
- 5.0/5
- (3 jobs)
✅ Technical Project Manager experienced with cloud, digital transformation, implementation, and development. Great with Jira, Trello, Confluence, AWS, project documentation creation. 🏅 Certified Project Management Professional with a decade of experience managing a wide variety of projects 📈 Successful with agile, traditional, or hybrid approaches - whatever best suits the project ✅ Great with development teams, admins, and end users completing projects within constraints 🕵️‍♂️ Curiosity, experimentation, and process create the framework used from project origination to delivery 🎖Military veteran - bringing pride, ownership, and accountability to every task

Change Management
Atlassian Confluence
SaaS
PaaS
Cloud Services
IT Consultation
Data Analysis
Budgeting & Forecasting Software
Project Management
Cloud Implementation
Implementation
Jira
Trello
Digital Transformation
$40 hourly
Daniel E.
- 5.0/5
- (3 jobs)
HIGHLY COMPETENT and INCREDIBLY RELIABLE project professional specializing in Project Management, Business operations & various project management tools! I've worked on numerous different projects throughout my career for the following companies: 🏥 Freedom Care (The largest CDPAP agency in NY State) 📚 Pearson (1 of the leading EdTech companies in the world) The projects I've taken on have ranged from a few thousand dollars to a few million. So I understand, first hand, the challenges that come with things like budget constraints to inefficient wasteful processes that can delay or diminish a projects potential. I've been there for the late night brainstorm sessions and the early morning spontaneous issues that cripple your business and I'm prepared to charter you through the storm towards something better! CORE SKILLS INCLUDE: ✅ Project Planning {Creating Documentation, Requirements Elicitation, Getting Buy-In} ✅ Execution {Scope,Time, and Cost Management} ✅ Closing {Change Management, Implementation, Closing Contracts, Getting Sign Off} ADDITIONAL SKILLS: ✅ Process Mapping {Viso, MIRO, LucidChart} ✅ Data Entry {Excel, SmartSheets, Notion} ✅ PM Tool Implementation, Optimization, and Management {Notion, ClickUp, Asana} WHY CHOOSE ME OVER OTHER FREELANCERS? 👉 Over-Delivering: I'm customer centric and I'm not personally satisfied with the work until I have confidence the deliverables will leave you feeling brilliant for hiring me. I take pride in my work and quality is at the core of everything I do both professionally and personally. 👉 Responsiveness: The nascar pit crew you always wanted in your business! I'm responsive and ready to help at a moments notice and happy to roll up my sleeves up to get us where we need to be. I'll provide you with readily open channels to reach me so things stay running smoothly. 👉 Empathy: I never know the day someone is having or the things they're enduring. Therefore I strive to treat all others around me with the deepest level of respect and kindness. When you're having a hard day I'm happy to ask how I can contribute to improving it and you can bet it will always be a sincerely gesture. The 🏆 Colleague Review 🏆 below which you can find on my LinkedIn profile, along with numerous others like it, describes what you can expect working with me will be like and the value you can hope to receive for your investment: "Reliable, intuitive and just an overall awesome human to work with on a day-to-day basis. Always comes to meetings with fresh ideas, innovative topics and the ability to get stuff done! Couldn’t recommend him enough to be apart of a team. "

Change Management
Technical Writing
Notion
Microsoft SharePoint Designer
Project Planning
Automated Workflow
Process Modeling
Process Improvement
Salesforce CRM
Product Design
Project Management
ClickUp
Jira
Asana
Agile Project Management
$60 hourly
Katherine S.
- 5.0/5
- (5 jobs)
Learning designer with 8 years of teaching and curriculum development experience in the K12 space for both online and in person courses. I have additional experience scoping and building new online programs for adult learners in the data analytics, project management, and AI domains. I have an Ed.S in Curriculum and Instruction and a MBA. Previous Contract Work: -Provided feedback on middle school project based math lessons for content accuracy and pedagogy suggestions -Created elementary school math lessons for a variety of topics -Created competency framework for machine learning program -Created project based assessments for project management for early career course -Created project based assessments for early career transformative leadership course -Created project based assessments for early career AI for productivity course -Created study aid for end of course data engineering assessment based on provided standards -Created scenario based assessments for data engineering course with knowledge check and short answer questions -Created assessment plan for early career manager program -Gave feedback on project based assessments for a variety of early career topics Key Skills and Competencies: -Instructional Design Theories & Models: Proficient in ADDIE, SAM, Bloom's Taxonomy, Universal Design for Learning (UDL), Learning-Transfer Evaluation Model (LTEM), and Expectancy-Value Theory. -eLearning Development Tools: Skilled in using Articulate Rise/Storyline, Adobe Captivate, and LMS platforms like Moodle and Blackboard. -Curriculum Development: Specialized in creating engaging course content and assessments for K-12 common core subjects and adult upskilling/reskilling (espeically in the data analytics, business analysis, and durable skills domains). -Collaboration and Consultation: Experienced in working closely with subject matter experts, stakeholders, and cross-functional teams, including data and product teams, to align project goals. -Project Management: Demonstrated ability to manage projects efficiently, delivering high-quality educational content on time and within budget. -Mindset: I have a strong "figure it out" mindset. If there is something I don't know how to do (yet) or don't have experience in (yet), I am confident in my ability to learn it and deliver results at a high level.

Change Management
Microsoft PowerPoint
Learning Management System
Education
Elearning
Articulate Rise
Articulate Storyline
Teaching Mathematics
Microsoft Excel
Problem Solving
Learning Theory
Project Management
Elearning Design
Curriculum Development
Curriculum Design
$180 hourly
Harald L.
- 5.0/5
- (1 job)
Are you looking for an experienced Change Consultant and C-Level Manager to drive successful transformations within your organization? Look no further! With my expertise in organizational and cultural change, business restructuring, and strategy, I am equipped to lead your project to success. Over the course of my 20-year career as a C-level executive, I have consistently excelled in various organizational areas, including customer service, marketing and sales, operations, internal auditing, compliance, product management, and business process management. My broad knowledge and hands-on experience allow me to navigate complex challenges with ease. What sets me apart is my exceptional strategic and analytical skills. I have a proven track record of identifying critical issues and delivering effective solutions efficiently. Whether it's cultural and organizational development or crisis management, I bring a comprehensive understanding of project management, agile change management, and leadership to ensure positive outcomes. I hold a Master's degree in Business Coaching and Change Management, as well as a Master's degree in Economics and Health Insurance. In addition, I am a Certified Project Manager and a PROSCI Change Practitioner. Let's collaborate to drive transformative change and achieve your business objectives. Contact me today to discuss how we can work together to achieve lasting success.

Change Management
Strategic Planning
Leadership Development
Prosci Certified Change Practitioner
Business Change
Change Communication
Training & Development
Team Facilitation
Organizational Development
Workshop Facilitation
$75 hourly
Daphne H.
- 5.0/5
- (5 jobs)
With 5+ years specializing in law firm operations, I help legal practices streamline intake, optimize case management workflows, and build effective teams to drive consistent growth. I design and implement tailored SOPs and KPIs that improve efficiency and accountability while supporting scalable, sustainable expansion. Experienced in strategic planning, change management, and legal marketing tactics like SEO and PPC, I enable law firms to enhance client acquisition and deliver exceptional service. Partner with me to strengthen your firm’s operational foundation and accelerate growth.

Change Management
Management Consulting
Business Planning & Strategy
Email Marketing Strategy
Growth Strategy
SEO Strategy
Hiring Strategy
Business Consulting
Project Management
Automated Workflow
Team Alignment
KPI Metric Development
Sales Operations
Business Operations
$100 hourly
Chris B.
- 5.0/5
- (1 job)
I am a Workday developer with experience in the HCM, Benefits, Payroll and Time and Absence modules. I can help with your data integrity, reporting, integrations or setting up security groups and defining business processes.

Change Management
Google Sheets
HR & Business Services
Microsoft Excel
Business
Finance
Workday
Human Resources Compliance
Human Resource Management
Microsoft Office
Internal Auditing
Excel Formula
Human Resources Consulting
Communications
$150 hourly
Patty S.
- 5.0/5
- (1 job)
Growth Strategist A dynamic, enthusiastic, inquisitive Customer Experience Executive who ties CX strategies, data, and insights to organizational goals and metrics. Specializes in tying sales and profitability growth to the customer experience. Amplifies the voice of the customer and maximizes the customer journey to build customer lifetime value. Engages and partners with cross-functional teams using influential communication and empathy. Effectively coaches CX methodology and tools leading to a more proactive approach to filling the customers’ needs. I am a CCXP (Certified Customer Experience Professional) and have earned a CX-PRO. Customer Experience Expertise: • CX Strategic Planning & Implementation • CX Best Practices • CX Key Performance Metrics & Measurement • CX Analysis & Data • Customer Journey Mapping & Customer Lifetime Value • Voice of the Customer Champion • Relationship Management • CX Loyalty & Retention • Customer Centric Culture • CX Training and Development • Employee Engagement • Change Initiator • Motivational Leadership • Influential Communication • Operational Processes & Efficiencies

Change Management
Employee Engagement
Business Development
Sales Consulting
Business Consulting
Business
Business Analysis
Customer Acquisition
Customer Acquisition Strategy
Customer Engagement
Customer Development
Customer Analysis
Customer Experience Research
Customer Experience
$40 hourly
Alyssa M.
- 5.0/5
- (1 job)
Intrinsically motivated, productive, and flexible education professional. Leads by example and has a strong drive for measurable success. Regularly researches new and innovative techniques and technology in online education and instructional design. Interested in making beneficial business decisions from gathering sound data. Values work-life balance, practices a growth mindset, and is a strong advocate for diversity, inclusion, and equity.

Change Management
Coursework Assignment
Course Creation
Leadership Training
Leadership Development
Process Design
Leadership Skills
Educational
Construction Document Preparation
Education
Education Presentation
Elearning
Instructional Infographic
Training Design
Instructional Design
$40 hourly
Christa H.
- 5.0/5
- (4 jobs)
Real Results. Real ROI. ⏱️ No time to learn the ins and outs of digital marketing? 💰 Tired of ineffective ad campaigns? 😍 Need support boosting your online presence via reviews? 🎯 Allow me to authentically connect you with your target audience so... You can focus on serving your customers! My passion lies in creating smart, cost-effective strategies that not only simplify the process but also help you meet your business needs now and create a strategic path for the future. I've helped clients develop marketing strategies for paid ad campaigns that produce a positive return on investment. As a marketing freelancer based in Sarasota, I specialize in lead and appointment generation marketing. Areas of focus include: ✅ Email Marketing Campaigns ✅ SMS Marketing Campaigns ✅ Facebook Advertising ✅ Google Advertising ✅ Search Engine Optimization (SEO) ✅ Review Management My ideal client wants to grow their business and enhance brand awareness, all the while experiencing positive ROI through increased leads, appointments and sales. I work with most businesses in any industry and any niche. Extremely versatile, I’ve been successful in many top notch organizations where we simply ‘get it done’. As a marketing resource, I bring a blend of creativity, integrity, and collaboration to every project. With strong communication and problem-solving skills, I thrive on crafting innovative strategies that align with your vision. I look forward to connecting if you feel we could be a good fit!

Change Management
Communication Skills
Leadership Skills
Professional Experience
Lead Generation Strategy
Lead Generation
Local SEO
Search Engine Optimization
Social Media Strategy
Google Ad Manager
Google Ads
Facebook Advertising
Facebook Ads Manager
Review or Feedback Collection
Digital Marketing Strategy
$85 hourly
Norbert Y.
- 5.0/5
- (3 jobs)
Analytical thinker who looks for opportunities to conduct business better and make operations more efficient. I have expertise in assessing business processes, removing the elements that don't add value, and leveraging the components that do. I also have a passion for teaching others and watching them flourish. I have been able to blend my natural gift for improving processes, and love for teaching, to help organizations maximize their revenue opportunities through lean methods, continuous improvement, training, and mentoring of teams. · Process flow and mapping · Root cause analysis · Business Process Management · Standard Work · DMAIC · Data analysis · Lean coaching & training

Change Management
Data Analysis
DMAIC
Failure Mode & Effects Analysis
Process Optimization
Leadership Skills
Strategic Planning
Continuous Improvement
Lean Development
Six Sigma
Process Improvement
Lean Consulting
$75 hourly
Cheryl F.
- 5.0/5
- (2 jobs)
Agile, trusted Human Resources Professional Consultant with 25+ years of increasing responsibility and impact - shaping and bringing strategy to life in partnership with senior leaders and teams across various industries, including healthcare, law and military defense contractors. Whether your needs are from creating a compliant candidate selection process such as interviewing questions and tests, or to employee relations, conflict resolution tools, or team building exercises, I can help. * Apply HR best practices for recruiting, interviewing, selection, onboarding, employee relations, benefits and terminations. * Conflict resolution to identify and tackle root causes for issues and coaching. * Create handbooks for multiple state compliance in accordance with current federal, state, county, or city laws. * Comprehensive HR compliance checklist to ensure current with federal and state requirements. * Continuous learning to stay current on HR trends and best practices.

Change Management
Employment Law
Employee Relations
Employment Handbook
Training & Development
Benefits
Employee Onboarding
Recruiting
Small Business Administration
Data Analytics
Management Consulting
HR & Business Services
$125 hourly
Jordan M.
- 5.0/5
- (1 job)
Jordan is an accomplished Human Resources expert with 15 years of progressive experience leading teams for multinational organizations. He excels at developing holistic talent strategies aligned to the unique culture and goals of the business, emphasizing the integration of employee selection, onboarding, development, and engagement to optimize the workforce and position organizations for growth. Leveraging his professional experience and academic background in Industrial/Organizational Psychology, Jordan successfully built talent management, organizational development, and change management departments across different industries, from Fortune 500 companies in hospitality and finance, to private corporations in manufacturing and staffing. As a seasoned HR leader, Jordan has a proven track record in leading organizational transformations. He has introduced best-in-class performance management and succession planning frameworks, optimized talent acquisition processes, developed cutting-edge learning programs, spearheaded employee engagement initiatives, and implemented new HR technologies. These efforts consistently led to measurable improvements in key talent metrics, including increased employee engagement, reduced attrition, and enhanced talent mobility.

Change Management
Change Communication
Workforce Management
Organizational Behavior
Employee Engagement
Organizational Design & Effectiveness
Organizational Development
Training & Development
Analytical Presentation
Recruiting
HR & Business Services
Management Consulting
$120 hourly
Brian P.
- 5.0/5
- (1 job)
Easy to work with seasoned innovative problem solver, experienced in leading strategic initiatives for start-up ecosystem support. Effective in supporting the CEO/CFO in negotiations with investor groups to raise capital and develop long-term financing strategy and investor relations. Proven track record of success in helping clients build winning strategies unique to their circumstances. Focused on helping companies set visionary plans, identify high potential growth opportunities, accelerate promising emerging technologies, and guide new business models. Core Competencies  Strategic Planning  New Business Development  Program Leadership  Vendor Relations  Process Improvement  Competition Mapping  Market Positioning  Operations Management  Start -Up Formation  High-Growth Ventures  Management Consulting  Program Leadership  Stakeholder Communication Leadership Qualifications Strategic Consulting – Expert in advising clients to develop and implement new growth strategies, raise capital, execute complex financial transactions, and transform their organizations. Enabled life sciences and healthcare companies to cut through complexity, optimize existing systems, achieve outcomes faster, increase accountability, and provide a higher level of service. Team Leadership – Proven expertise in leading multiple business units, allocating resources to maximize department production, and leading successful implementation initiatives. Effective in leading team managers and fostering a mission-focused culture of transparency, learning, growth, success, collaboration, and accountability. Communication Expertise – Excellent communication and organizational skills; ability to collaborate, manage and expand relationships across the organization and with all levels of the management. Skillful in providing counsel to c-suite executives in life sciences and healthcare organizations.

Change Management
Startup Company
Human Resource Management
Project Management Professional
Organizational Design & Effectiveness
Team Building
Organizational Development
Joint Venture
Organizational Behavior
Management Consulting
Strategic Plan
Government & Public Sector
Startup Consulting
Team Management
Business Development
$75 hourly
David Z.
- 5.0/5
- (19 jobs)
[See Video Introduction] You need a professional consultant that you can trust to guide you through difficult times, decision making, how-to, and how to get to the finish line. Your time and efforts are extremely valuable and no matter how hard and long you work no one can be everywhere at all times. You need to focus on the goals and dreams and let someone else take care of the details or things that you do not have time for doing. A business owner does not need to be the best or expert at everything in a business. A business owner should focus on driving the company in the intended direction and hire trusted advisors that are experts to perform tasks. Allow me to help you achieve your goals and dreams. I will take care of the details and you focus on running the deals. I have over 25 years of business experience in the areas of finance, technology, operations, and leadership. From being in charge of my own companies to setting up Business Intelligence systems for large companies like GE, Humana, Dell, and Bank of America. I have the experience and knowledge to drive your company forward in the most efficient way possible. Let me use my extensive background to make your job easier. If you are not willing to follow up with the position status then please do not ask to invite!!

Change Management
Startup Company
Business Services
Interpersonal Skills
HR & Business Services
Startup Consulting
IT Consultation
Management Consulting
Business Coaching
Business Writing
Business Plan
Financial Analysis
Financial Modeling
$25 hourly
Kala B.
- 4.6/5
- (9 jobs)
As an accomplished professional with more than 15 years of experience in operations, project management, procurement, and content creation, I am excited to bring my diverse skill set to Upwork. My passion for driving business growth and enhancing the customer experience is unparalleled, and I have successfully contributed to organizations across various sectors. My key strengths include: 🔸 Excellent communication skills, which enable me to manage relationships with clients and exceed their expectations consistently. 🔸 Expertise in analyzing customer data and using insights to improve the overall customer experience, promoting business growth, and increasing profitability. 🔸 Adept at creating engaging content for various platforms and implementing processes and procedures to ensure efficiency and success. 🔸 Demonstrated success in managing IT projects, ensuring adherence to budget, schedule, and scope, while coordinating project personnel and assessing customer needs. 🔸 Proven experience in overseeing contracts, policies, and supply chain management, leading to increased efficiency and cost-effectiveness. As I seek new opportunities on Upwork, I am excited to continue making a meaningful impact and utilizing my experience and skills to exceed client expectations. If you have any questions or would like to connect, please feel free to reach out. I am always eager to expand my network and explore new possibilities!

Change Management
Business Services
Information Analysis
Project Management Professional
Organizational Development
Business Operations
Email Communication
Google Workspace
Administrative Support
Troubleshooting
Finance & Accounting
$75 hourly
Omar A.
- 5.0/5
- (1 job)
Passionate HR & Payroll Executive with a love for people and global experiences. Dedicated to fostering a culture where innovation meets empathy - always striving to bring out the best in every individual. My diverse and comprehensive experience in the HR field spans across different industries and company sizes. I bring a unique blend of strategic and operational expertise that is adaptable to any organizational setting. With a proven track record in driving significant improvements in employee engagement, talent acquisition/recruitment, and HR & payroll processes, I can provide valuable insights and solutions tailored to each organization's specific needs.

Change Management
Microsoft Excel
Microsoft Office
Social Media Plugin
Digital Marketing
Performance Management
HR Policy
SaaS
Employee Engagement
Resume Design
Compliance
HR & Business Services
Recruiting
Human Resource Management
$85 hourly
Bryan A.
- 0.0/5
- (4 jobs)
Chief Operating Officer offering over 35 years of expertise in transforming operations. Track record of identifying and seizing process improvement opportunities strengthening efficiency, customer satisfaction and team accountability. Liaise with stakeholders at all levels across organizations. Lead global implementations and change management while guiding teams of up to 500 members. Value Proposition Passionate about career development coaching. Strong ability to identify individual career goals, develop skills, and create actionable plans to achieve professional aspirations. Provide guidance on various aspects, including resume building, interview preparation, networking strategies, and personal branding, as well as assess strengths and weaknesses, explore different career paths, and navigate transitions in career. Professional Strengths: • Monitor performance of organizational members or partners • Hire personnel • Analyze data to inform operational decisions or activities • Conduct employee training programs • Recommend organizational process or policy changes • Develop organizational goals or objectives • Direct sales, marketing, or customer service activities • Develop organizational policies or programs • Direct organizational operations, projects, or services • Prepare staff schedules or work assignments • Implement organizational process or policy changes • Purchase materials, equipment, or other resources • CRM Administration • Professional resume and LinkedIn profile writer • Public speaking • Listening and intermediary skills • Discretion • Negotiation and Conflict Resolution • Flexibility Key Achievements: • Over 35 years of call center experience. • Over 28 years of call center management experience. • Over 26 years of operations management experience. • Over 16 years of experience working remote. • Over 15 years of experience coaching and developing remote staff in multiple locations. • Over 12 years of law firm experience. • Created, developed, staffed, and supported teams between 15 and 500 employees. • Upheld budgets between $840,000 and $18,500,000. • Attained and sustained sales goals of up to $250,000 per month. • Averaged 99.5% successful sale-to-bill. • Lowered third party complaints (BBB/AG/FTC/BAR) 95.65 points from 23 to 1 in 90 days. • Attained and sustained efficiency goal of 90% task completion within 30 days. • Averaged 73% client retention rate for all programs. • Increased AR from 58% clear rate to 69% clear rate in 90 days. • Increased AP from 120 days to 60 days in 90 days. • Transformed P/L from $33,000 loss to $2,000 profit in 90 days. • Ability to quickly recognize improvement opportunities and implement corrective procedures in short order reflecting immediate positive results. • Successfully converted legacy systems to web application (Salesforce). • Successfully implement crisis management business continuity plan converting office to hybrid / remote work environment. • Awarded Patriot Award, Employer Support of the Guard and Reserve (ESGR) U.S. Defense Department Program. • Selected to attend President’s Club. My 26 years of operations management experience includes scaling and ensuring profitability. I have succesfully overseen numerous start-up businesses and conducted business reorganizations, including 1 Debt Management company, 4 Debt Settlement companies, 3 Mortgage Modification companies, 2 Bankruptcy companies, 1 Mass Tort and Arbitration company, 1 Credit Repair company, and 1 Small Business Loan company. I have built rapport collaborating with legal, finance, HR, and IT, and reported directly to CEO/President. Strength is coaching/development of staff, ability to inspire productivity, finding and correcting inefficiencies, and correcting behaviors. Extensive P&L, AP/AR and payroll processing and oversight.

Change Management
Microsoft Power BI Data Visualization
Organizational Development
Executive Coaching
Business Analysis
Customer Support
Organizational Plan
Strategy
Candidate Interviewing
Bookkeeping
Resume Writing
HR & Business Services
$60 hourly
Gil C.
- 5.0/5
- (2 jobs)
As a seasoned HR leader, I excel in directing and empowering teams to drive organizational success, with a proven track record overseeing recruitment, employee relations, and development across multiple industries. I provide strategic HR leadership and implement streamlined processes that ensure compliance and operational efficiency. My expertise lies in dynamic recruitment strategies, end-to-end talent acquisition, and the design of innovative employee development initiatives. I am skilled in managing and developing high-performing teams, fostering a culture of continuous learning and professional growth. * Strategic Planning: Develop and execute HR strategies aligned with business goals, driving organizational growth and performance. * Performance Management: Implement performance management systems to drive accountability and improve employee performance. * Training and Development: Design and deliver training programs to enhance employee skills and competencies. * HR Technology Utilization: Leverage HR technology to streamline processes, improve data analysis, and enhance overall HR efficiency. This comprehensive skill set allows me to deliver impactful HR solutions that support business objectives and drive employee engagement and retention. As your HR consultant, I bring a wealth of experience and a proven track record of delivering strategic HR solutions that drive business growth and employee engagement. My hands-on experience in directing HR operations across diverse industries equips me with the expertise to understand your unique challenges and tailor solutions that align with your business objectives. I am committed to providing innovative and practical HR strategies that not only solve immediate issues but also lay the foundation for long-term success. My approach is collaborative, transparent, and results-driven, ensuring that we achieve measurable outcomes together. By choosing me as your HR consultant, you can expect a partner who is dedicated to your success, passionate about driving positive change, and committed to delivering excellence in every aspect of HR management. Together, we can transform your HR function into a strategic driver of organizational success.

Change Management
Strategic Planning
Training & Development
Compliance
Resolves Conflict
Performance Management
Compensation & Benefits
Employee Relations
HRM Labs HRIS
Employment Handbook
Staff Recruitment & Management
Contract Negotiation
Policy Development
Business Consulting
Human Resources
$35 hourly
Bettina M.
- 0.0/5
- (1 job)
I am a professor of aviation with experience writing and researching. I am also a health coach with a passion for sharing my knowledge with the world. I love writing and engaging with readers in a professional and fun atmosphere. I am also capable of adjusting my tone based on the unique needs of your audience. No matter what your writing needs are, I can deliver!

Change Management
Aviation
Nutrition
Business Management
Physical Fitness
Management Skills
Avionics
Health & Wellness
$35 hourly
Brittany A.
- 0.0/5
- (0 jobs)
As a Scrum Master Certified (SMC) I am a dedicated servant leader. With over 15 years of experience in various roles, I have developed strong relationship development, public relations, and administration skills. I am passionate about delivering high-quality service and ensuring customer satisfaction. I am always eager to learn new skills and take on new challenges.

Change Management
Technical Writing
Project Management
Jira
Microsoft Office
Spanish
Norwegian
English
Content Writing
Tech & IT
Content Creation
Scrum
$100 hourly
Peter D.
- 0.0/5
- (0 jobs)
I am a problem solver with strong experience bases in Human Resources, Change Management, Employee & Organizational Performance. Whether you need short term support, longer term consulting, or just a hired gun, I can help. Position eliminations are some times necessary, and emotionally taxing for the employee leaving, as well as your HR team. We can handle these matters and/or show your HR team how to do so. Wanting to create supervisors with skills and accountability? We can train your managers and implement policy solutions to encourage ownership and accountability. I can help out with excess work to let your team focus on the important stuff. Startup experience.

Change Management
Training & Development
Software Configuration Management
Business Process Reengineering
Human Resources
Management Skills
Business Management
HR & Business Services
Management Consulting
Human Resource Management
$80 hourly
Danielle V.
- 0.0/5
- (0 jobs)
With over two decades of C-suite and consulting experience, I've cultivated a results-driven approach that prioritizes people. My journey involves navigating the intricacies of program management, process development, remote cross-functional team leadership, and shaping organizations to be human-centered. Expert in the nonprofit sector with a proven track record in program development, financial management, funding development, board relations, process optimization, and performance management. Renowned for driving efficiency, resilience, and effective communication. My expertise in streamlining processes and implementing cost savings has consistently led to robust operations that support and empower programs and teams. Successfully directed two professional service organizations, overseeing finance, sales, client relations, human resources, and technology. Led and developed infrastructure for a remote, internationally based technology and marketing consulting agency from startup through rapid growth to successful acquisition. Intuitive and pragmatic, centered on fostering collaborative environments and building strong stakeholder relationships that support sustainable growth. Skilled at obtaining impactful results by bridging tactical needs with strategic goals and driving positive change. Highlights include large-scale change leadership and program development for AT&T, Medscape, Revlon, the U.S. Olympics, and others. Increased team efficiency by 38% through process optimization and implementing a customer-centric approach, resulting in a 25% improvement in client satisfaction. Throughout my career, I've championed operational excellence, conducting audits, refining procedures, and introducing innovative strategies based on quantitative and qualitative data, greatly enhancing business productivity. My ability to seamlessly blend operational needs with strategic vision has been a catalyst for positive change through exceptional change leadership. My leadership style begins with developing a well-defined organizational culture, which is paramount to success. Whether fostering open communication channels or establishing team recognition programs, I ensure cultural continuity and trust in remote work environments, where they are essential. Leading outstanding delivery while focusing on improving the client/customer experience is an ingrained trait. Ensuring roadblocks are removed, risks are avoided, and goals are met, I train and support teams to highly value customer satisfaction and understand that follow-through is essential. Centering on team member performance and engagement, I prioritize creating an environment of continuous learning, ensuring training opportunities are readily available. Designing comprehensive onboarding programs, transparent performance management systems, and competitive compensation and benefits packages are essential for top talent acquisition and retention. Skilled in orchestrating program achievement through operational needs alignment, I've successfully led large, diverse teams through complex projects using a variety of methodologies, including Agile, Lean, Six Sigma, Scrum, Kanban, Hybrid, and Waterfall methodologies, and across various fields, namely, technology, business and financial, education and training, media and communication, personal care and service, legal, healthcare, sales, and community, and social service. At the heart of my approach is a strong emphasis on strengthening connections with internal and external stakeholders. Building trust, promoting transparency, and achieving goals together form the foundation for success. My mission is to combine insightful strategy with impactful outcomes. CERTIFICATIONS • Project Management Professional (PMP) – Project Management Institute • Six Sigma Lean Black Belt Professional (SSLBBP) – Management and Strategy Institute • Change Management Specialist (CMS) – Management and Strategy Institute • Professional Scrum Master (PSM1) – Scrum.org • Senior Professional in Human Resources (SPHR) – Human Resources Certification Institute • Senior Certified Professional (SHRM-SCP) – Society for Human Resource Management • Digital Event Strategist (DES) – Professional Convention Management Association • HIPAA Certified Professional (HCP) – Management and Strategy Institute

Change Management
Government & Public Sector
Executive Coaching
Strategic Planning
Nonprofit Organization
Project Management
Analytics
Financial Management
Team Management
Team Building
Human Resource Management
Program Evaluation
Program Management
Operational Planning
Process Design
$67 hourly
Ini A.
- 0.0/5
- (0 jobs)
Results-driven Scrum Master and Project Manager with 8 years of experience leading cross-functional teams in the financial, healthcare, retail, logistics and technology sectors. Specialized in Agile methodologies, adaptable to hybrid management approaches, and skilled in implementing Scaled Agile frameworks (SAFe). Proven ability to facilitate Scrum ceremonies, remove obstacles, and ensure on-time delivery of customer-focused products and services. Recognized for cultivating enduring client relationships. I can help you with your agile practices and processes, complete project management, strategic consulting, Scaled Agile framework.

Change Management
Waterfall
Microsoft Power BI
Azure DevOps
Microsoft 365 Copilot
Shareholder Relationship
Product Backlog
Agile Software Development
Microsoft Excel
Jira
Scaled Agile Framework
Project Management
Scrum
Microsoft Project
Agile Project Management
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