Hire the best Chat Support Specialists in Dominica

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$20 hourly
Kendra M.
- 5.0/5
- (9 jobs)
In my previous experience, I worked in human resources departments to provide support across several different companies. I have worked in my current role as an Administrative Assistant for the past four years. Prior to this job, I worked as a Customer Service Representative for three years, which shows my commitment to great service. Are you looking for a reliable, committed and top of the line Business, Administrative or HR Assistant? If yes, I believe I am a suitable addition to your team. I have a strong passion for helping others, providing support to customers or colleagues and assisting them in ways that benefit them both personally and professionally. I also enjoy researching and finding solutions to virtually all problems, which is why I would be a great asset within your company. I possess strong communication skills, which are vital to success as a Virtual, Administrative or Human Resource Assistant. I have completed many certificate courses including certificates in Human Resource Management, Counseling and Early Childhood Education. I am also currently enrolled in a Bachelor’s degree in Business Administration at Ashworth College (USA). Some of my strongest skills include my ability to increase employee retention through the improvement of company culture and to develop training and education programs to ensure all employees have access to the information they need to succeed and comply with legal requirements. I thrive under difficult or high-pressure situations, time constraints and research that requires thinking outside of the box. I'm always open to learning new skills and dedicating my time to provide support and help, even in emergent situations. Thank you so much for taking the time to visit my profile, I hope to be of assistance to you soon! Kendra Jeffers.

Chat Support
Amazon
Sales Operations
Human Resources
Case Management
Appointment Setting
Office Management
Virtual Assistance
Administrative Support
Office Administration
Customer Service
Data Entry
Customer Satisfaction
Phone Support
Online Chat Support
Email Support
$7 hourly
T'Keyah J.
- 5.0/5
- (6 jobs)
I am a dedicated and experienced virtual assistant with a passion for helping businesses succeed. I have a strong understanding of Microsoft Office Suite, Google Suite, QuickBooks, Asana, Canva, and other productivity tools. I am also proficient in social media management, email marketing, and customer service. I am a highly organized and efficient worker with a proven track record of completing projects on time and within budget. I am also a team player who is always willing to go the extra mile. I am looking for clients who are looking for a reliable and trustworthy virtual assistant who can help them take their business to the next level. I am confident that I can provide you with the support you need to achieve your goals. Contact me today to discuss how I can help you grow your business. WHAT I CAN DO FOR YOU! ✅Email and Chat Support ✅Social media graphic creation and post scheduling ✅Email marketing templates ✅Calendar management ✅Appointment Scheduling ✅Blog posts ✅Personal tasks (research, writing letters etc) MY TOOLS ✅Google Workspace ✅Microsoft Applications ( Word, Powerpoint, Excel, etc) ✅Remote communication: phone, email, and video conferencing (Skype, Email, Zoom, Google Drive) ✅Quick Books ✅Asana, Slack, Klaviyo, Attentive, LoyaltyLion

Chat Support
Company Research
Customer Support
Microsoft Word
Microsoft Excel
Online Chat Support
Data Entry
Virtual Assistance
Email Support
Instagram
Facebook
Personal Administration
Canva
Email Marketing
$15 hourly
Kervia S.
- 5.0/5
- (3 jobs)
Do you need a reliable Virtual Assistant whether it is for email management, scheduling or customer communications? Do you need exceptional customer support and a responsible organizer? You are here reading this because I am the right person for the job! This is why you should hire me: MY QUALIFICATIONS ✅Arts and Sciences Degree in Business Administration. ✅Arts and Sciences Degree in Geography. ✅Adobe Certification in Virtual Graphic Design. WHAT I CAN DO FOR YOU! ✅Email, Phone, Chat Support ✅Communicating with customers through various channels. ✅Assistance with customers’ complaints. ✅Record Keeping ✅Processing of orders, forms, applications, and requests. ✅Feedback on the efficiency of the customer service process. ✅Customer satisfaction and provide professional customer support ✅Project Management ✅Data Entry ✅Customer Service MY TOOLS ✅Google Applications (Google Drive, Gmail, Google Docs, Google Slides etc) ✅Microsoft Applications ( Word, Powerpoint etc) ✅Remote communication: phone, email and video conferencing (Skype, Email, Zoom, Google Drive) ✅Various types of CRM and Platforms for Customers Interactions (Willing to learn from your company as well) ✅Adobe Photoshop ✅PhotoPea I have been employed in Administrative Assistance bringing excellent skills in verbal and non-verbal communication, problem-solving, attention to details and decision making. Skilled at working in a high-speed environment while accomplishing major company and studious goals set by my co-workers and school mates. Also, excellent time management skills towards the completion of scheduling, arranging, documenting and communication using my keen technological skills. I am an innovative and fast learner who is motivated and takes pride in being responsible, accountable and confidential. Employing me is adding 8 years of Virtual Administrative Assistant and Customer Support working experience to your business. I am here daily, so give yourself the opportunity to first-hand experience my Virtual Administrative Assistant skills. Simply send a message and let us explore the endless possibilities of initiating business together. Thank you so much for taking the time to visit my Upwork profile, I hope to work with you soon. Kervia

Chat Support
Customer Support
Business Analysis
Writing
English
Email Support
Task Coordination
Scheduling
Online Chat Support
Administrative Support
Essay Writing
Customer Service
Communications
Data Entry
Graphic Design
$7 hourly
Davia G.
- 5.0/5
- (1 job)
I have been in the customer service field for 14 years experienced in both phone and chat support handling billing inquires, service issues, scheduling technicians and troubleshooting when needed. Looking for someone who is always on time for work ? I am very punctual and always ensure customers leave my line very satisfied. I pride myself on providing a clear and simple explanation, being accountable, taking ownership and managing my time effectively. I have worked for major US companies such as Comcast, Time warner Cable, Farmers Insurance and Proctor U which have all contributed to my experience in the customer service field. Whenever a situation arises I am open to constructive feedback and improvement if needed. I work hard to ensure that expectations for both client and customer are met and satisfied. I do like thinking outside the box when required and using critical thinking. I am open to learning new skills and willing to provide support when needed. Thank you for taking the time to visit my Upwork profile and looking forward to working with you soon.

Chat Support
Customer Service
Email Support
Online Chat Support
Phone Support
$30 hourly
Chanette S.
- 4.8/5
- (12 jobs)
🌟 **Your Ultimate Support Specialist & Virtual Assistant!** 🌟 Hey there! 🚀 If you need someone with a knack for customer service, collections management, database management, client management, and virtual assistance, you've come to the right place! With expertise in a plethora of tools including Clio, Trello, Attio, Freshdesk, ClickUp, Monday.com, Zendesk, GoHighLevel, HubSpot, and Pipedrive, I'm your one-stop solution for streamlining your operations and boosting productivity. 🔹 **Customer Service/Account Manager Maestro:** Handling inquiries, resolving issues, and ensuring customer satisfaction are my forte. With a wealth of experience and a keen eye for detail, I'll provide unparalleled support to your clients. 🔹 **Collections Management Guru:** Let's tackle collections seamlessly! I specialize in managing collections processes across multiple platforms, ensuring timely payments and nurturing positive client relationships every step of the way. 🔹 **Efficient Virtual Assistance:** Need help staying organized and on top of your tasks? Leave it to me! From scheduling and data entry to project management, I'll leverage my expertise in tools like Trello, Freshdesk, ClickUp, and more to keep your operations running smoothly. 💼 **Why Choose Me?** - Extensive experience with a wide range of tools - Detail-oriented and highly organized - Exceptional communication skills - Committed to exceeding expectations Ready to take your business to the next level? Let's collaborate! Reach out today, and let's make magic happen. #CustomerService #CollectionsManagement #VirtualAssistant #EfficiencyExpert #FreelancerLife 🚀✨

Chat Support
Scheduling & Assisting Chatbot
Debt Collection
Administrative Support
Marketing
Ticketing System
Account Management
Microsoft Excel
Intuit QuickBooks
Accounting Basics
Inventory Management
Customer Service
Customer Support
Technical Support
Email Support
Online Chat Support
$15 hourly
Elodie P.
- 5.0/5
- (3 jobs)
Holder of a Certificate in Market Research & Management, an Associate’s Degree in Chemistry and Physics, and a certificate in Customer Service. Currently pursuing a bachelor's degree in Marketing, a certificate in Sales & Marketing course and Human Resource and Management Course. I am experienced with current technologies, such as desktop sharing, cloud services, Google, Microsoft Office programs (Word, Excel, PowerPoint), Adobe Acrobat, Quickbooks, Survey monkey, Canva, and Schedule meetings: google calendar. I am a self-motivated and progress-driven Customer Service Specialist and Virtual Assistant with an extensive background in this field. I served 3 years as an Administrative Assistant and Customer Service Agent at one of the largest printing companies in the United States Virgin Islands named Graphic Design Center where my responsibilities included managing large amounts of phone calls, chats, emails, and walk-in customers. I dealt with accounts receivables, provided appropriate solutions and strategies to solve customer issues, employee hiring, assisted managers with general tasks, and monitored the progress of orders to ensure smooth business operations. My position as Sales Representative and Customer Service Agent of an online store named Unixx makes me an expert in this field. I'm responsible for sales and ensuring that customers are always engaged while remaining focused on building a greater network for the company. I created the company website ( view in my portfolio) and other social media content. I am able to perform efficient and effective market research and also skilled in creating social media content. See examples in my portfolio or contact me to share market research done in the past. I possess strong interpersonal skills; Can demonstrate empathy, listening skills, and speaking skills, communication skills. I am known for exercising initiative on the job and over the years I have grown to be a well-rounded professional who understands the importance of confidentiality, customer care, and integrity in business. As a customer service Specialist and virtual assistant, my main goal is to ensure that customers' needs are met or exceeded, creating an omnichannel customer experience and bringing great value to the company that I am affiliated with. Thank you for visiting my profile I look forward to being part of your team.

Chat Support
Customer Support
Web Design
Scheduling
Market Analysis
Social Media Content
Market Survey
Customer Service
Virtual Assistance
Marketing
QuickBooks Online
Graphic Design
Online Chat Support
Email Support
Sales & Marketing
$10 hourly
Sanchez J.
- 5.0/5
- (4 jobs)
When contacting a business, every customer should feel like they've struck gold with the customer support they receive. Great customer support is the foundation of any successful business. It's not just about solving problems; it's about creating an experience that customers cherish. When customers feel valued and heard, it enhances their loyalty to your brand, boosts sales, and helps grow your customer base. Imagine a customer reaching out, frustrated with an issue. They expect the usual runaround, but instead, they get warmth, understanding, and a personalized solution that makes them feel heard and valued. That's the difference I can make. With over six years of experience providing customer support, I've developed the skills to ensure positive customer interactions. Whether through chat, email, or phone, I provide friendly, responsive, and effective support. 𝗪𝗛𝗔𝗧 𝗜 𝗖𝗔𝗡 𝗗𝗢 𝗙𝗢𝗥 𝗬𝗢𝗨! ✅Online Chat Support, Email Support & Phone Support ✅Appointment Setting ✅Document Processing ✅Communicating with customers through various channels. ✅ Proofreading / Writing/ Document Editing / Typing 𝗠𝗬 𝗧𝗢𝗢𝗟𝗦 ✅Google Suite (Google Drive, Gmail, Google Docs, Google Slides, etc) ✅Microsoft Applications ( Word, Powerpoint, Excel) ✅Remote communication: phone, email, and video conferencing (Skype, Email, Zoom, Microsoft Teams, Slack) 𝗠𝗬 𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦 𝗔𝗡𝗗 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘 ✅ English Speaker with excellent command of the English Language both written & verbal. ✅ Over 6 years of experience in the Customer Service/ Customer Support field providing outstanding customer support for North American and Australian-based companies. ✅ Experience using MaxAgent, Salesforce, Omni-Channel, Amazon Workspaces, Zendesk, Shopify, Bria, 8x8, Phone Burner, Microsoft Word, Excel, PowerPoint, Google Suite (Google Docs, sheets, etc.) ✅ Effectively working in a fast-paced environment ✅Team Player- I was selected on countless occasions to provide floor support to my colleagues in the absence of a supervisor. ✅Participated in Volunteer Mentor Training whereby I assisted my colleagues in areas where they were struggling with the job duties providing them tips they can implement to provide a better customer experience and accurate processing of customer requests. So, what are you waiting for? I'd love to hear more about your business. Let's have a chat and get started!

Chat Support
Shopify
Administrative Support
Communication Etiquette
Product Knowledge
Data Entry
Customer Satisfaction
Customer Support
Email Communication
Customer Service
Zendesk
Ecommerce Support
Order Tracking
Online Chat Support
English
Email Support
$14 hourly
Nyana G.
- 4.6/5
- (17 jobs)
I have been employed in the banking industry for over six years and I remain dedicated to acquiring different banking skills. I hold an associate degree in mathematics and a bachelor’s degree in management studies with a minor in finance from Monore College, in Bronx, New York. The knowledge that I am attaining coupled with my six years banking experience has allowed me to be knowledgeable of various processes, procedures, and policies as it relates to banking and accounting. I have been able to maintain a track record for zero posting errors and high adherence to the policies that relates to my job post. I perform my job duties with the goal of having zero tolerance for errors whilst establishing control measures in mitigating operational risk. Some of the qualities I posses includes being meticulous, having a great ability to work under pressure, excellent problem-solving skills and having a love for mathematics and calculations. I am proficient in Microsoft Word, Excel, Access, QuickBooks and Intuit. The little details are important to me, excellence is in details!

Chat Support
Customer Analysis
Sales Writing
Data Analysis
Account Management
Customer Service
Relationship Management
Customer Engagement
Business Development
Administrative Support
Bookkeeping
Telephone
Online Chat Support
Email Support
Accounting
$10 hourly
Kelsha W.
- 0.0/5
- (1 job)
Looking for a professional to fulfill your Data Entry/ Customer Service needs? Then look no further. I am here to add great value to your business. I have great work ethics, I work well both individually or as a team player and I maintain a calm and positive demeanor at all times whether in Data Entry, problem solving or assisting customers. I take pride in always providing the most accurate product in a timely manner, on offering the best work or services in order to maintain happy long term customers. I am self motivated and a hard working individual who believes in customer satisfaction. I have an Associates Degree in Business Administration, and experience in Data Entry and Customer Service from working with a well known Cable, Phone and Internet provider. I also specialize in Microsoft Office, Typing and as an Early Childhood Educator. I possess strong written and verbal communication skills, knowledgeable of computer software, including Excel. I have great attention to detail and I am fast at typing with accurate Data entry and editing skills. I also possess great Customer Service abilities including being patient, empathetic and knowledgeable while having excellent clear communication, time and stress management skills. Being an educator of Early Childhood both improved and solidified my skills in planning, creativity, being patient, flexibility, communication, understanding diversity, attentiveness, attention to detail, being compassionate and so much more with I intend to put to great use in providing both enjoyable and memorable service to everyone I have the pleasure of working with. I am ready for us to work together and I ensure the utmost discretion with confidential data.

Chat Support
Shopify
Communication Skills
Computer Science
Customer Service
Email Communication
Data Entry
Online Chat Support
Microsoft Office
Microsoft Excel
$20 hourly
Bethany G.
- 0.0/5
- (2 jobs)
My five (5) years of experience in the field of customer service have taught me the important skills that one needs to excel in this field such as empathy, patience, knowledge, familiarity with the products and services and efficiency. Fortunately not only have I learnt these skills but I have mastered them through practice at my previous job and at my current job where I continue to provide stellar service. In my current position as a Member Services Representative at the National Cooperative Credit Union which is a premier financial institution on the island of Dominica, I am engaged in customer engagement, responding to queries, payroll allocation, opening and updating of accounts and account information and completion of data reports daily. My goal is to ensure that every customer who deals with me whether directly or indirectly is satisfied and confident by the end of our transaction. My customer service and assistance stands out and is memorable as I always receive good reviews. I am definitely a customer service asset and can readily provide responses to queries, professional customer engagement and support via e-mail, telephone and chat as well as direct marketing to encourage sales. I am also a very proficient typist and hence capable of also providing administrative support in areas of data entry, typing and transcription. I am an easy learner as I grasp concepts and applications quickly which makes me very effective with dealing with ever changing environments, such as the online world. I look forward to helping your business meet its sales goals by taking care of your customers to the best of my abilities.

Chat Support
Administrative Support
Customer Engagement
Sales Promotion
Email Support
Phone Communication
Online Chat Support
Customer Service
Email Communication
Data Entry
Typing
Microsoft Excel
General Transcription
$15 hourly
Stella H.
- 0.0/5
- (2 jobs)
I am a multi-talented seasoned Customer Service Supervisor and Appointment Setter with over 12 years of experience working in fast-paced environments with several clients including but not limited to Comcast Xfinity, Time Warner Cable, and Farmers Insurance. I specialize in billing, customer support and troubleshooting, and more within a call, phone, email, or live chat setting. I'm an independent worker who adapts very well to change and will upsell your company's products and services while ensuring that all key indicator goals and quality is met. I work very well under pressure and demonstrate excellent time management skills. I am a quick learner, who adapts very well to change. There is no task too big or too small for me. I am also a freelance writer of both adult fiction and children's learning book. I currently run my own clothing brand where I am also the graphic designer behind the brand itself. Over the years I have completed several online courses including an introduction to human resources, graphic design, interior design, writing, and more. If you have gotten this far within my profile, I appreciate you! I look forward to working with and for you toward your goals and ensuring that we meet and surpass them. Feel free to reach out to me should you require someone who is willing to dabble in new ideas with a can-do attitude and reassurance that the job gets done properly and in perfect timing every time! Best regards, Stella H.

Chat Support
Appointment Setting
Cold Calling
BPO Call Center
Customer Experience
Writing
Customer Service
Online Chat Support
Email Support
Microsoft Office
Sales
Creative Writing
Product Review
Typing
Proofreading
Telemarketing
$8 hourly
Dwight M.
- 4.7/5
- (13 jobs)
Are you a real estate investor, agent, or brokerage looking for a reliable, experienced professional to handle your cold calling, lead management, and market analysis? I’m here to help you generate, nurture, and convert leads with precision and professionalism. With over 10 years of experience in the real estate industry, I’ve supported top-performing real estate teams across the U.S. by handling: ✅ Cold Calling & Lead Generation Experienced with Mojo Dialer, Batch Dialer, and other platforms — I engage leads with a confident, friendly, and professional approach to qualify motivated sellers and buyers. ✅ CRM & Lead Management I manage your pipeline from initial contact to follow-up, using your preferred CRM to update notes, send emails, respond to texts, and keep deals moving forward. ✅ MLS & Comparable Market Analysis (CMA) Skilled in pulling comps and preparing accurate market analyses to help buyers and sellers make informed decisions. I understand how to evaluate property values and spot investment opportunities. Whether you’re wholesaling, flipping, working with distressed properties, or building a buyer’s list, I can be the support system you need behind the scenes. I’m available for both short-term campaigns and long-term roles. Let’s connect and discuss how I can help grow your real estate business!

Chat Support
Online Chat Support
List Building
Real Estate
Lead Generation
B2B Marketing
Telemarketing
Email Communication
Scheduling
Data Scraping
Online Research
Customer Service
Cold Calling
Data Mining
$6 hourly
Tajh C.
- 0.0/5
- (0 jobs)
A dedicated customer service expert with over 2 years of experience in providing outstanding support and solutions. My expertise includes resolving customer issues, enhancing satisfaction, and optimizing service processes. Promoted to Supervisor, I now utilize my leadership skills to guide a team, streamline operations, and elevate customer satisfaction. - Key Strengths and Skills: Exceptional Communication: Adept at conveying information clearly and addressing customer inquiries with empathy and professionalism. Problem Resolution: Skilled in swiftly identifying and resolving issues to ensure customer satisfaction and handle team conflicts effectively. Process Improvement: Experienced in refining customer service processes to boost efficiency and effectiveness. Leadership and Team Management: Successfully advanced from Specialist to Supervisor, leading a team of 15 representatives and fostering a collaborative, high-performing environment. - Highlighted Projects and Accomplishments: Promotion to Supervisor: Earned a promotion due to exceptional performance and proven ability to mentor and manage a team, leading to enhanced team efficiency. Customer Experience Enhancement: Implemented new customer service protocols, increasing satisfaction scores significantly and reducing average response time by approximately 45%. - Education: High School Diploma - 2021 Customer Service Certification - Top Supervisor, 2023 As a dedicated Supervisor, I am enthusiastic about applying my skills to further improve the customer experience and support my team in achieving excellence across all assigned responsibilities.

Chat Support
Outbound Call
Phone Survey
Customer Support
Online Chat Support
Phone Communication
Phone Support
Email Communication
Email Support
Summary
Typing
Microsoft Word
Proofreading Feedback
Graphic Design
Keyboarding
Translation
$10 hourly
Ge-Ann P.
- 0.0/5
- (0 jobs)
Are you looking for an Experienced Virtual Assistant who will alleviate your workload? Then I am the right candidate! MY QUALIFICATIONS AND EXPERIENCE ✅Associate’s in Environmental Health ✅Bachelor’s Degree in Public Health (Hons.) ✅Over 7 years of experience in Administrative Assistance ✅Excellent Written and Verbal Communication Skills ✅Excellent Mastery of Microsoft Word, Microsoft Excel, PowerPoint, Google Applications, and much more WHAT I CAN DO FOR YOU! (Virtual Assistant Services) ✅Administrative Tasks: reports, schedules, presentations, database updates etc. ✅Editing and Proofreading (Business documents etc...) ✅Email & Schedule Management ✅Email Communication ✅Internet Research ✅File Storage & Organization ✅Administrative Assistance ✅Data Entry ✅Data Research MY TOOLS ✅Microsoft Word ✅Microsoft Excel ✅Google Applications ✅Microsoft Office Suite, and much more I'm passionate about assisting people and desire to make an impact in both the business and health sectors. If you need a professional who can provide Virtual Assistant services such as data entry then look no further! With years of experience as an administrative assistant, I have the skills and expertise to handle all of your administrative-related needs. I am a critical thinker, determined, efficient, and effective worker, easily adaptable, and a problem solver. I promise to complete tasks before or on deadlines as accurately as possible. If you're looking for an excellent and detail-oriented team member, then contact me. Thank you. Ge-Ann P

Chat Support
Customer Service
Calendar Management
Email Management
Data Management
Administrative Support
Receptionist Skills
Scheduling
File Management
Microsoft Excel
Email Communication
Phone Communication
Online Chat Support
Data Entry
Office Administration
Virtual Assistance
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