Hire the best Chat Support Specialists in Nicaragua

Name: Chat Support specialists
Brand: Upwork
Rating: 4.6 (111 reviews)

Check out Chat Support Specialists in Nicaragua with the skills you need for your next job.

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Clients rate Chat Support specialists

4.6/5

based on 111 client reviews

$10 hourly
Karicely M.
- 4.9/5
- (39 jobs)
✈️💻 Would you like to experience the freedom of knowing that your business operations are being expertly managed? Do you want to become first-time buyers into lifelong customers? I offer a unique fusion of expertise in e-commerce optimization (beauty and fashion, wellness and health) and operational management within the travel and hospitality sectors. Elevate your customer experience with an accomplished and reliable Customer Service Specialist boasting a dynamic 12-year track record. In the e-commerce domain, I have adeptly managed Marketplace stores across Amazon Seller Central, Walmart Seller Central, and eBay Seller Hub, ensuring optimal account health and operational efficiency. My skills extend to project management tools like Asana, Trello, Monday, Smartsheet, and Teamwork, which I leverage to bring systematic efficiency and coordination to any team. Specializing in customer interactions across platforms like Hubspot, Zendesk, Freshdesk, Helpscout, Intercome, Gorgias, Front, Podium, and Facebook/Instagram Business Suite. Proficient in Shopify’s system, Bigcommerce, Channel Advisor, and Desktop Shipper) to perform the following tasks: ✅ Membership management (WooCommerce, Checkout Champ, NMI) ✅ Overseeing interactions on social media platforms (Facebook/Instagram Business Suite) ✅ Handling the processing and completion of orders (Shopify) ✅ Revising and maintaining product listings (Amazon, Walmart, Ebay Seller Central) ✅ Researching competitors' products ✅ Managing refunds and resolving disputes (Stripe, Paypal & Braintree) ✅ Inputting and updating tracking information for shipments ✅ Developing and establishing a comprehensive knowledge database (Google Docs, Exel, Word, PowerPoint) ✅ Strategizing and executing operational plans ✅ Monitoring and assessing employee feedback ✅ Administering and managing online customer reviews (Google, Airbnb, Viator, GYG, Expedia). Beyond e-commerce, my experience in the tourism industry has equipped me with a comprehensive understanding of travel operations. I have orchestrated seamless group travel experiences by: ✅ Coordinating transportation, accommodation, and activities (Slack, Skype, Telegram & WhatsApp) ✅ Ensuring hassle-free journeys for clients. (Follow-up calls, Sending tour reminders, email confirmations, weather watch updates, tour date rescheduling) ✅ In-depth research into tourist destinations. ✅ Managing cutting-edge reservation platforms and specialized software (Booking, Skyscanner, FareHarbor) ✅ Streamlined booking processes and enhanced client satisfaction. I ensure every customer query is an opportunity to build brand loyalty. I´m not just an employee; I´m a force multiplier for any e-commerce business aiming for unprecedented growth and customer satisfaction.

Chat Support
Travefy Agent
Booking Management System
Travel Itinerary
Event, Travel & Hospitality Software
Travel Planning
Asana
Shopify
Ecommerce
Gorgias
Freshdesk
HubSpot
Online Chat Support
Email Support
Social Media Management
$18 hourly
Ana L.
- 4.6/5
- (21 jobs)
🔹 Customer-Centric Support Across Multiple Channels 🔹 Skilled in Work Order Management & Coordination 🔹 Bilingual (Spanish-English) with Strong Interpersonal Skills Hi! I’m Ana Lumbi, a Customer Support Specialist with experience in handling customer inquiries, managing work orders, and ensuring seamless communication between teams and clients. I take pride in delivering top-notch service, solving problems efficiently, and staying calm under pressure. 💡 How I Can Help Your Business: ✅ Professional Customer Support: I handle customer inquiries via phone, chat, text, and email, ensuring every issue is addressed promptly and professionally. ✅ Work Order & Dispatch Management: Experienced in creating, organizing, and tracking work requests, ensuring technicians and strategic partners receive accurate and timely information. ✅ Process Optimization & Problem Solving: I continually identify process improvements to enhance the customer experience and internal workflows. ✅ Multi-Tasking & Time Management: Skilled in juggling multiple tasks, coordinating schedules, and managing high-pressure situations efficiently. ✅ Strong Technical & Communication Skills: Adept at navigating multiple software applications, organizing documentation, and communicating effectively with internal teams, customers, and partners. 📌 Previous Roles Include: 🔹 Technical Support Specialist at Triple Play IT – Managed work orders, technician coordination, and customer inquiries, ensuring seamless service execution. 🔹 Technical Support Specialist at Distru – Handling customer inquiries, troubleshooting issues, and collaborating with internal teams. 🔹 Customer Success Representative at Yogamu – Providing multi-channel support, maintaining service documentation, and assisting with customer engagement strategies. 🔹 Application Support Engineer at Argus Bermuda – Managing customer support escalations, documenting processes, and facilitating internal team communication. I am dedicated to providing excellent customer experiences, ensuring smooth operations, and supporting teams with strong organizational and communication skills. If you need a customer support expert who thrives in fast-paced environments, let’s connect! 🚀 Let’s work together to streamline your customer service operations and enhance client satisfaction!

Chat Support
IT Support
Incident Management
Customer Satisfaction
Email Communication
Customer Service
End User Technical Support
Computing & Networking
Technical Support
Email Support
Online Chat Support
English
Customer Feedback Documentation
Order Tracking
Freshdesk
Complaint Management
$10 hourly
Jeffrey A.
- 5.0/5
- (18 jobs)
✅ 5+ Years of Experience | ✅ SaaS Support Expert | ✅ Customer-Centric Approach I’m a Customer & Technical Support Specialist with expertise in SaaS platforms, including Vertical SaaS solutions for the moving industry. I excel at resolving complex technical issues, enhancing customer experiences, and optimizing support operations to reduce friction for end users. My Expertise: • SaaS & Vertical SaaS Support – Experienced in AI-driven platforms serving moving companies. • Microsoft 365 Suite – Advanced troubleshooting for productivity tools. • Customer Service – Delivering clarity, empathy, and effective solutions via email & live chat. • Help Center Documentation – Creating FAQs, self-service guides, and tutorial videos. • Intercom & Zendesk Support – Managing inbound inquiries and troubleshooting technical problems. As a problem-solver and customer advocate, I’m committed to delivering world-class support that enhances user satisfaction and product adoption. Let’s connect and discuss how I can help your business succeed!

Chat Support
CRM Automation
CRM Software
Customer Service
Customer Support Plugin
Microsoft Office
Technical Support
Customer Experience
Online Chat Support
Email Support
$7 hourly
Kessler P.
- 5.0/5
- (10 jobs)
Hello! I’m a dedicated and hardworking professional who values strong work relationships and takes great pride in delivering quality results. With a strong foundation in Data Entry, Customer Service, and Technical Support, I consistently apply my skills to improve workflows, exceed client expectations, and contribute positively to my work environment. I hold a Law Degree and have over three years of experience in Customer Service and Technical Support roles for industry leaders such as Microsoft and US Cellular. My professional experience has honed my communication skills, attention to detail, and ability to address client needs effectively. In the real estate industry, I worked as a Customer Support Representative for The Instant Group and OfficeSpace.com, where I managed support tickets via Zendesk. My responsibilities included assisting clients with inquiries, adding and updating property listings, creating spaces, and liaising with property owners to ensure accurate and up-to-date information. I am also highly proficient in software technologies and data organization, with proven expertise in tools like Microsoft Office and Windows systems. I take pride in being both adaptable and eager to learn, ensuring I can meet and exceed the demands of any role. If you’re seeking a loyal, organized, and results-driven team member, I am confident that I would be a valuable asset to your company. Key Skills: Excellent English Communication Skills Data Entry Specialist with High Attention to Detail Proficient in Microsoft Office Suite and Windows Software Intermediate to Advanced Excel Skills Exceptional Customer Service and Soft Skills Chat, Phone, and Email Support Persuasive, Patient, and Solution-Oriented Recognized Top Performer for Microsoft Technical Support (Chat Team) Strong Data Research and Organization Capabilities Eager to Learn and Develop Professionally I look forward to contributing my skills, passion, and dedication to your team!

Chat Support
Microsoft Excel
Data Extraction
Customer Service
Customer Support
Data Entry
Product Knowledge
Technical Support
Hardware Troubleshooting
Email Support
Online Chat Support
$12 hourly
Angelica O.
- 5.0/5
- (10 jobs)
Act with integrity, show emphaty, bias for actions are highly important not only for a role but for life. I have been in the customer service industry for over 10 years. And I have gained excellent communication skills in both English and Spanish, and I´m starting learning French. I'm detail-oriented and I'm a great team player that can also work with minimum supervision as I do my very best in everything I do.

Chat Support
Telemarketing
Cold Calling
Appointment Scheduling
Social Media Replies
Data Entry
Translation
Teaching Spanish
Email Communication
Problem Solving
Critical Thinking Skills
Communication Skills
Customer Retention
Customer Satisfaction
Email Support
Online Chat Support
$12 hourly
Milton C.
- 4.7/5
- (11 jobs)
* MS Office * IT Help Desk * Active Directory * Networking * Translation * Data Process/Entry * AS400 Operator * IT Project Manager

Chat Support
Microsoft Active Directory
English to Spanish Translation
Product Knowledge
Computer Skills
Ticketing System
Helpdesk
Technical Support
Data Entry
Windows Administration
Online Chat Support
Phone Support
Email Support
English
$11 hourly
Carmen P.
- 4.9/5
- (18 jobs)
Need a reliable Virtual Assistant who understands both real estate operations and digital marketing? You’re in the right place. Hi! I’m Carmen — a results-driven VA with 10+ years of experience supporting real estate professionals with admin, marketing, and client communications. From handling transactions to managing leads and updating your blog, I help streamline your workflow so you can focus on closing more deals. I bring hands-on experience in: Transaction coordination & sales support Real estate acquisitions & lead follow-ups Email & calendar management SEO research, blog updates (WordPress), and marketing tasks CRM tools, Google Workspace, GoHighLevel, and more Whether you're an investor, broker, or real estate agency, I’m here to help you stay organized, visible, and ahead of the game. Let’s grow your business together. Cheers, Carmen P.

Chat Support
On-Page SEO
Sales
Microsoft Outlook
Canva
Website Copywriting
Marketing Strategy
Social Media Marketing
Email Copywriting
Data Entry
Zendesk
English
Spanish
HubSpot
Online Chat Support
Google Docs
$15 hourly
Marlen Marisela C.
- 5.0/5
- (8 jobs)
Superhost on Airbnb | Short-Term Rental Management Expert | Over 6 Years of Virtual Service Experience and Training Hello! I'm a Superhost on Airbnb with over 6 years of experience providing virtual management for short-term rental (STR) properties on platforms like Airbnb, VRBO, Booking.com, and Expedia. What I Offer: Virtual Property Management: Remote handling of all processes, from creating and optimizing listings to coordinating cleaning and maintenance. Revenue Optimization: Implementation of dynamic pricing strategies using tools like Beyond Pricing and PriceLabs to ensure consistent profitability. Guest Support: Communication with guests, from booking to check-out. Remote Property Maintenance: Management of cleaning services, maintenance, and repairs, including pools and outdoor areas. Virtual Accounting and Administration Services: Management of income and expenses to ensure your property operates efficiently. Why Work With Me? -Over 6 years of experience in virtual management of STR properties. -Superhost on Airbnb,. -Proficient in platforms like Hostaway, Pricelabs, Beyond Pricing, and other property management systems. -Personalized training that empowers new hosts to succeed in the STR business. If you're looking for a reliable partner for remote property management or want to learn how to run your own rental business, let's talk! ✨ Thank you for considering my profile. I hope I can contribute to your success!

Chat Support
Email Marketing
Customer Service
General Transcription
Online Chat Support
Phone Support
Customer Support
Booking Management System
Translation
Email Communication
Data Entry
$9 hourly
Jaime V.
- 4.9/5
- (21 jobs)
Thank you so much for taking the time to read my profile. I have worked for the Call Center industry for 2+ years now. I've learned how to provide outstanding customer service using my soft skills. I've been providing support to customers in the food industry via live chat; every week I helped hundreds of customers with their store experiences, with frequently asked questions, health concerns, mobile application issues, etc. Also, I had worked with realtors and real estate investors making cold calls to distressed home sellers and marketing properties through Facebook. I am a fast learner, and I am always committing to the activity that is assigned to me, I am open to feedback and open to improve my areas of opportunities, so I can provide the best service.

Chat Support
Microsoft Excel
Data Entry
Adobe Creative Suite
Customer Support
Management Skills
English to Spanish Translation
Customer Service
Digital Photography
Online Chat Support
Email Support
$7 hourly
Karen F.
- 4.1/5
- (3 jobs)
Experienced Customer Service Representative with inbound and outbound calls, a Virtual Assistant with a great background in the Medical Field mainly in Neurological Institutes and Personal Injury. With outstanding customer service experiences, I have excellent communication skills since I have worked doing Customer Service as a virtual assistant for a Neurological Institute of Los Angeles California giving great customer service experience in a timely manner, being acknowledgeable, actively listening, checking, verifying, and providing information to the clinic's patients. AbIe to use Practice Fusion to enter EHR (Electronic Health Records), I got experience with different CRMs and dialers to call, text, and leave VMs to patients. I also provided support to other teams by giving extra information to the patients so the call didn't need to be transferred to another department. I also worked for target.com helping customer placing their orders online, processing refunds, being very kind and upbeat through the calls. As a virtual assistant, I've been working for the Neurological Institute of Los Angeles California as an email supporter, outbound and inbound calls. I check prescriptions with the clinic's pharmacy, verifying the type of insurance the patients have, supporting the team checking authorization of insurances, making outbound calls to patients in order to set appointments in the doctor's schedule or rescheduling appointments to the best timeline of patients. I also got experience in the same company doing data entry tasks with google sheets, passing a control of patients that are being scheduled, authorization of their insurances. As email support I helped the team by checking patient's information, providing information of customer who needs medicines or a prescription to be able to get those types of medicines. Very proud of my Customer Service Skills and professionalism I'm a team player and I like to help anyone who can need support, willing to go the extra mile.

Chat Support
Healthcare
Zendesk
Odoo
Virtual Assistance
Appointment Setting
Lead Management
Customer Service
Email Support
Practice Fusion
Online Chat Support
Inbound Inquiry
Healthcare Management
$10 hourly
Giovanny G.
- 4.4/5
- (2 jobs)
Over 10 years working as Customer Service and Tech Support. I have knowledge in hardware troubleshooting and Software installation Support for Outlook, Office 365, Microsoft Windows 7,8, 10, 11 Help desk and Remote desktop support, Virtual meetings. Customer Service Specialist chat, voice and email. I am a Multitask, Self- Learner and Team player person. It is my goal to provide the best customer support available for each client. I am an empathetic Tech Support representative who enjoys dealing with different types of customers every day and helping them solve problems.

Chat Support
Helpdesk
Official Documents Translation
Live Interpretation
Data Entry
Administrative Support
Virtual Assistance
Account Management
Network Administration
Customer Service
Computer Hardware
System Configuration
Computer Network
Order Tracking
Online Chat Support
Technical Support
$10 hourly
Jose B.
- 5.0/5
- (8 jobs)
I have been in the call center industry for more than 12 years now. It has been an amazing experience. I started my path as a call center representative as an Inbound Sales Representative for a well-known telecommunications company. This was my first experience facing the challenge of assisting a troubled customer, or someone who was seeking proper guidance at that particular moment. Learning different skills has always been my main goal in order for me to be able to properly assist customers. My English is very fluent and my grammar is very good. I am fully bilingual in English and Spanish, both written and spoken. I used to live in the USA, I have an actual USA cultural background and I´m very familiar with different accents as well as having a clear understanding of the task to be performed. I have performed various tasks throughout my career. Inbound customer service has been the most pleasant one. Being able to assist and make anyone's day better will always be an amazing reward. I am always ready to learn new things and become what you need for the company. I am a reliable trustworthy representative looking always to provide the best results on any assigned job. I will always make sure I can be up-to-date and on point when it comes to my obligations with the company and what is really expected of me as a representative. My punctuality and attendance are Flawless and I am a reliable, focused, and dedicated representative looking to assist and make sure every single customer is well-assisted. Giving the company the credibility it always deserves.

Chat Support
Customer Service
Microsoft Office
Email Communication
Data Entry
Answered Ticket
Product Knowledge
Computer Skills
Multitasking
Order Tracking
Online Chat Support
Email Support
$10 hourly
Solangie B.
- 4.3/5
- (45 jobs)
I am a bilingual professional graduated from the career of Social Communication with more than 6 years of experience in the customer service area and virtual assistance. I have worked for different companies in the United States, Latin America and Europe with a high satisfaction rate from my employers. I have also worked as Virtual Assistant. I have pretty good people skills, I am very professional and proficient, reliable, work committed, oriented to goals and I do not have problems working under pressure no matter how hard or big the task at hand is. CRM software I can perfectly use: Fresdesk Freshcalls VBX Basecamp Amazon Shopify Google apps Other plataforms

Chat Support
Customer Service
Sales
Customer Experience Research
Administrative Support
English to Spanish Translation
Answered Ticket
Interpersonal Skills
General Transcription
QA Management
English
Call Center Management
Spanish
Online Chat Support
$9 hourly
Ledia M.
- 4.6/5
- (24 jobs)
With 12 years of experience as a freelancer in roles such as sales agent, customer service agent, technical support agent, virtual assistant, floor support, customer service agent, collection agent, data entry agent, and quality evaluator; I have developed the discipline and independence necessary for this role. My extensive professional career allows me to offer the best to the companies in which I work. My experience in different roles illustrates my versatility and ability in various positions. Additionally, my successful 12-year freelancing career underscores my self-discipline and independence, two qualities crucial to the work you offer. My professional goal is to continuously grow my work life and knowledge. My greatest motivation is my family, economic stability is a priority, which is why job stability is very important to me. I can work under pressure taking into account the company's objective and obtaining results. I focus on the needs of my job, this allows me to develop continually, I'm someone who highly values responsibility and integrity. I'm committed to expanding my knowledge and seeking opportunities to increase my income. My skills, knowledge, and dedication will enhance the success of your team.

Chat Support
Debt Collection
Outbound Call
Virtual Assistance
Phone Communication
Technical Support
Customer Support
Translation
Email Support
Data Entry
English
Spanish
Online Chat Support
Telemarketing
Customer Service
$13 hourly
Alfonso U.
- 4.2/5
- (22 jobs)
Hello prospective clients, stop looking, you have found what you need!! Greetings! I am an extremely enthusiastic individual driven by a strong passion for professional growth within a dynamic company. With over 9 years of invaluable experience in Technical Support, Customer Service, Email Management, Recruitment, and overall Operations, I bring a wealth of expertise to the table. Having served as the Operations Manager for two companies and as the Chief Technology Officer (CTO) of a Technology Company, I am well-versed in the intricacies of various business functions. My readiness to embark on new challenges is fueled by a diverse skill set, including: - Chat Support - Email Support - Customer Service - Management - CTO Responsibilities - COO Responsibilities - Sales - Technical Support Agent - Networking Skills - Accounts and Billing I am confident that my professional background, coupled with my commitment to excellence, makes me a valuable asset to any team. You won't be disappointed in both my personality and work ethic. I look forward to the opportunity to contribute to the success of your organization.

Chat Support
Email Support
Online Chat Support
Customer Retention
Tech & IT
Zendesk
Technical Support
Social Media Website
SEO Audit
QA Engineering
Software QA
Customer Support
$16 hourly
Bryan O.
- 3.6/5
- (16 jobs)
I have a hybrid background in Bilingual Customer Service, Phone and Email Tech Support, and Real State Property Management. I worked in customer service for several high-profile companies as Virgin Mobile, Fitbit, and Sprint USA. I am also proficient in working with AppFolio, Propertyware, and Zendoor. I hope this provides enough information for your decision-making process. I am looking forward to working with you.

Chat Support
Microsoft Office
Customer Service
Administrative Support
AppFolio
Discord
PropertyWare
Cryptocurrency
Business Development
Bilingual Education
Email Support
Online Chat Support
Technical Support
$30 hourly
Maria C.
- 4.5/5
- (62 jobs)
I have provided email, voice, and chat services for various companies over the last 11 years. I have also worked as a Virtual Assistant for clients around the world. My relevant experience as an appointment setter, sales manager, team manager, and customer service representative, qualifies for any type of position related to those fields. I possess verbal and written communication skills in both English and Spanish, and an upbeat tone of voice. I am a fast learner, goal-driven, and committed to my work. My personal qualities combined with my diverse experience will contribute to any company's success. Please, take a moment to review my profile, you'll see that I have the required skills you are looking for. I am ready to exceed your expectations.

Chat Support
Online Chat Support
Sales
Email Communication
Customer Support
Customer Retention
Customer Service
Email Marketing
HubSpot
$25 hourly
Mauricio G.
- 5.0/5
- (1 job)
I studied Marketing in college, however, I have experience in customer service, telesales, back-office rep, Marketing & PR administrative assistant, virtual admin assistant, and tech support. I have the ability to work in different tasks at the same time, time management and I am the type of person who pays attention to details which makes me be very strict in any job I perform. Looking forward to working with your business!

Chat Support
Zapier
HubSpot
Microsoft Office
Customer Service
Bilingual Education
Google Forms
Administrate
Sales
Data Entry
Sales & Marketing Collateral
Online Chat Support
Technical Support
$8 hourly
Lisette C.
- 5.0/5
- (8 jobs)
Profesional experimentada en asistencia virtual. 💻📱 Ayudo a profesionales y empresarios a realizar todas aquellas tareas que desean delegar; de esta manera obtienen más tiempo para poder enfocarse en la planeación de objetivos, estrategias y toma de decisiones que necesitan ejecutar para potenciar su negocio o empresa, logrando alcanzar el máximo crecimiento que desean, incluyendo en el ámbito personal. ¿QUÉ PUEDO HACER POR TI O POR TU EMPRESA? 📌 Atención al Cliente 📌 Secretaria Ejecutiva 📌 Asistencia Administrativa 📌 Gestión de Agendas / Citas 📌 Encuestas Telefónicas 📌 Digitalización de Documentos 📌 Organización de Archivos 📌 Entrada de datos 📌 Transcripciones 📌 Diseños en Canva ¿QUÉ OBTIENES? ✅ Calidad ✅ Compromiso ✅ Responsabilidad ✅ Confidencialidad ¿Necesitas más tiempo a tu disposición? No dudes en contactarme, estaré encantada de conocerte y poder ayudarte. 👩‍💻

Chat Support
Online Chat Support
Organizer
Google Sheets
Spanish
Customer Relationship Management
Customer Support
General Transcription
Administrative Support
Microsoft Office
Google Docs
Data Entry
Typing
Customer Service
$13 hourly
Klaus Miguel E.
- 4.5/5
- (20 jobs)
With over 13 years of experience, I specialize in sales, customer service, and virtual assistance, delivering professional, efficient, and high-quality service to businesses across various industries. I have a proven track record in inbound and outbound sales, lead generation, appointment setting, and customer support—helping companies grow their client base and increase revenue. Fluent in English and Spanish, I excel at communicating with customers and prospects via phone, email, and chat. My expertise includes working with CRMs, managing administrative tasks, and handling high-pressure situations while maintaining top-tier customer satisfaction. Key Skills & Expertise ✅ Real Estate Acquisition & Wholesale ✅ Sales & Lead Generation (Cold Calling, Appointment Setting) ✅ Legal Intake & Customer Support (Phone, Email, Chat) ✅ Virtual Assistance & Administrative Support ✅ CRM & Database Management (Close.io, Salesforce, HubSpot) ✅ Email & Calendar Management ✅ Bilingual Support (English & Spanish) Work Experience Highlights I have worked remotely for the past 10 years, partnering with reputable companies such as: ✔ Investway Houses – Acquisition Manager (Real Estate Wholesale) ✔ Tiny Propellers – Sales Advisor & Virtual Assistant ✔ Best of Hawaii – Vacation Planner & Customer Support ✔ TheLandSpot.com – Property Manager & Customer Relations Why Work With Me? 🔹 Highly organized and detail-oriented 🔹 Self-motivated with a strong work ethic 🔹 Results-driven with a focus on closing deals 🔹 Flexible and adaptable to different industries 🔹 Fast learner, tech-savvy, and eager to master new tools If you’re looking for a dedicated, results-oriented professional to help grow your business, let’s connect! I’m ready to provide top-notch sales, customer support, and virtual assistance tailored to your needs. 🚀 Let’s work together and achieve great results! 🚀

Chat Support
Sales Development
Receptionist Skills
Sales Call
Inbound Inquiry
Sales
Outbound Sales
Customer Support
Multitasking
Calendar
Online Chat Support
Real Estate Investment Assistance
Email Support
Customer Service
Lead Generation
Real Estate
$15 hourly
Nelson A.
- 5.0/5
- (1 job)
Bilingual Customer Support & Sales Specialist With 10+ years in call centers and freelancing, I’ve mastered customer service, technical support, sales, and retention—delivering top-tier performance in both English and Spanish. My expertise includes: 📈 Boosting Customer Satisfaction: Consistently achieved 95%+ CSAT scores (above company averages) through empathetic, solution-driven support. 💰 Sales & Retention: Increased client retention by 30%+ in upselling/cross-selling roles (e.g., real estate, telecom). 🎯 Leadership: Promoted to team lead/manager for exceeding KPIs in call resolution, first-contact resolution, and NPS. Why Work With Me? Reliable & Metrics-Driven: I don’t just meet targets—I crush them. Bilingual Advantage: Fluent in EN/ES with neutral accents for seamless client interactions. Remote Work Pro: Proven track record of high productivity in home-based roles.

Chat Support
Customer Satisfaction
Email Support
Upselling
Zendesk
Debt Collection
Customer Retention
Sales
Cold Call
Cold Calling
Customer Service
Technical Support
Online Chat Support
Real Estate
$6 hourly
Kevin S.
- 5.0/5
- (2 jobs)
Hello my name is Kevin S and I am a cust care representative I have 5 years in this industry and I really like what I do, I get along very well with people and I have many goals to achieve, One of my greatest strength is my ability to stay focused on my work and finish tasks in advance of a deadline. I'm not easily distracted, and this means my performance is very strong. I have experience in customer service, Tech support, also multitasking.

Chat Support
Communication Skills
Technical Support
Active Listening
Selling
Social Listening
Computer Skills
Online Chat Support
Phone Support
$10 hourly
Jefferson C.
- 5.0/5
- (6 jobs)
I am a Customer Service Expert, with a BA on Teaching English, that has worked in different fields related to English language and Customer Experience, from teaching to academic writing, with experience on the Call Center industry for five years in which I have been part of six lines of businesses, including email, chat, escalations and white glove. I have managed to grow professionally and as a human as I always aim for continuous improvement on every aspect I can.

Chat Support
Email Support
Management Skills
Online Chat Support
Copywriting
Customer Service
Client Management
Email Communication
Chat & Messaging Software
Customer Satisfaction
Teaching Spanish
Customer Support
$15 hourly
Helder G.
- 4.9/5
- (7 jobs)
👨🏻‍💻Tech-Savvy 🔍Detail-Oriented 🌐Resourceful 🗣️Proactive ⭐⭐⭐⭐⭐ Your expert partner in Workforce Management, Operations, Project Management, Virtual Assistance, and Admin Support is here! Are you seeking a skilled professional with expertise in Workforce Management, Operations, Project Management, Admin Assistance, and Customer Service? Look no further! With a proven track record and a dedication to excellence, I deliver efficient and exceptional support to help your business thrive. About Me With over eight years of experience, I bring expertise in Workforce Management, Operations, Project Management, Customer Service, and Administrative Assistance to help businesses succeed. My ability to manage multiple priorities, deliver results, and ensure seamless support makes me a valuable asset to any team. I believe in delivering high-quality work on time, every time. I thrive in environments that align with my passion for operational improvement and team collaboration. Whether optimizing workflows or stepping in to resolve challenges, I bring solutions that elevate business outcomes. I'm constantly learning, improving, and adapting to new tools, processes, and environments. My ability to connect with people and approach challenges with empathy ensures smooth collaboration. I enjoy not only contributing but helping others grow within the projects I work on. If this sounds like the kind of approach you’re looking for, feel free to reach out. I'm always open to new, exciting projects and collaborations! 🚩 I may not be the right fit if: 👉🏼 Mistakes aren’t acknowledged or addressed constructively—accountability and professional coaching matter more than finger-pointing. 👉🏼 Flexibility is expected but not reciprocated. 👉🏼 You expect people to follow procedures, but the procedures are unclear, lacking structure, or have significant gaps. 👉🏼 There’s a culture of micromanagement rather than trust in people’s expertise and autonomy. 👉🏼 Workloads are unrealistic, leading to burnout without concern for balance or well-being. 👉🏼 Leadership lacks accountability and fails to lead by example. 💼 Experience Highlights: 👉🏼 Operations Coordinator/Admin Support: Successfully managed remote operations for a US-based cleaning company, demonstrating outstanding project coordination and organizational skills. 👉🏼 Real-Time Workforce Analyst: Delivered real-time reporting, schedule optimization, and KPI tracking using tools like IEX, Zendesk WFM, AgyleTime, and Playvox ensuring seamless workforce operations. 👉🏼 Project Management Expertise: Coordinated cross-functional tasks, tracked deliverables, and ensured deadlines were met efficiently, enhancing team productivity. 👉🏼 Administrative Assistant: Performed data entry, calendar management, and document organization with a keen eye for detail, supporting smooth day-to-day operations. 👉🏼 Bilingual Tech Support Specialist: Provided expert technical assistance in English and Spanish, excelling in hardware, software, and networking support. Key Skills & Expertise Workforce Management & Operations • Real-Time Monitoring & Reporting • Scheduling & Planning • Schedule Adherence & Intraday Management • KPI Tracking & Insights Delivery • WFM Tools: IEX, Zendesk WFM, Verint, and other scheduling software Project Management • Task Coordination & Progress Tracking • Timeline Management & Deliverable Oversight • Process Improvement & Workflow Optimization • Cross-Functional Team Collaboration Admin Assistance • Email & Calendar Management • Data Entry & Record Keeping • Document Management & Online Research • Expertise in G-Suite, Microsoft Office, and Apple Suite Customer Service Excellence • Multichannel Support: Email, Chat, and Phone • Order Processing, Billing, and Technical Support • Multilingual Support: English, Portuguese & Spanish Leadership & Training • Team Coaching & Mentoring • Quality Assurance & Process Documentation • Product Training & Knowledge Sharing Additional Expertise 📈 Marketing • Social Media Management & Digital Marketing • Social Customer Support 🌍 Language Skills • English to Spanish Translation • Portuguese to Spanish Translation • English to Portuguese Translation

Chat Support
Zendesk
Time Management
Customer Support
Logistics Coordination
Project Management
Scheduling
Digital Marketing
Business Analysis
Workforce Management
Social Customer Service
Email Communication
Team Management
Online Chat Support
$12 hourly
Lino R.
- 5.0/5
- (2 jobs)
Hi I have over 6 years of call center experience My experience are: Customer Service in which I had worked for a Retail store, Financial institution, prepaid debit card company and Money transfer. Over the year I had been in different file or lines of bussines, inbound calls, outbound, chat, email. The combination of my experience make me the candidate for the project and to become successful since I also have great communications skills, easy adaptability to new roles, great multitasking skills and critical thinking skills. I have an Intel Core I5 with 8G ram laptop and an internet speed of 50MB speed of download and 13MB of upload speed. I consider to be a great fit and looking toward a long-term and stable Job. Thanks in advance, Look forward to work with you. Any additional information is needed, Feel free to reach out to me, thanks once again

Chat Support
Customer Service
Telemarketing
Debt Collection
Virtual Assistance
Data Entry
Customer Satisfaction
Email Communication
Email Support
Online Chat Support
Inbound Inquiry
Order Tracking
$10 hourly
Renée Solange L.
- 4.9/5
- (9 jobs)
I am a professional with eight years of experience in various fields, including customer support, administrative assistance, data analysis and legal assistance. Over the years, I've worked with various support and administration tools. I'm a skilled user of software such as Google Suite, Microsoft Office, and Adobe PDF. I swiftly adapt to diverse environments and roles, demonstrating my proactive approach, keen attention to comprehending the responsibilities of my position, and eagerness to acquire knowledge, deliver outcomes, and excel in my role.

Chat Support
Office 365
Communication Etiquette
Multitasking
Data Entry
Customer Satisfaction
Time Management
Product Knowledge
Customer Service
Customer Support
Order Tracking
Phone Support
Online Chat Support
Email Support
$9 hourly
Alejandra C.
- 4.8/5
- (5 jobs)
I have been working in the customer service industry for the past eight years, during this time I have learnt and developed my skill to provide a top notch service to any type of customer. I have a bachelor in international business with a postgraduate in Marketing management and thanks to my vast experience in customer service I have gather experience in marketing campaigns and people management. Some of my skill are: - Public speaking, verbal & written communication - Gather, organised and analyse data to gain insights - Cooperate with people who have different personalities, jobs, and goals - Evaluate ideas, concepts, and proposals and offer constructive feedback - Find solutions taking into account different cultures, interests, and mentalities - Handle conflicts, find common ground, and reach mutual agreements

Chat Support
Data Entry
Customer Support
Dropshipping
Customer Service
Marketing
Administrative Support
Customer Satisfaction
Google Docs
Email Support
Online Chat Support
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