Hire the best Chat Support Specialists in Quebec

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$60 hourly
Erica S.
- 4.5/5
- (28 jobs)
My clients are busy working ON their businesses while I step IN to take care of the time-consuming day-to-day tasks. The result? I optimize their output and profits. Let’s run some numbers: ▪️ Business owners and professionals spend 3 hours on email on average, per day. ▪️ Over 60% of business professionals spend 2 hours a day in meetings. ▪️ Managers spend over 50% of their time on admin tasks. Now, you might roll your eyes reading this but the truth is … Money can’t buy back lost time. What should I do? You ask. Let me give you some hours back. My clients are getting AT LEAST 10-15 hours back, per week by letting me take care of: ✅ Client and team communication (email and phone support) ✅ Meetings with clients to understand their goals and requirements ✅ Scheduling and check-ins ✅ Assigning tasks to team members ✅ Monitoring progress and clearing roadblocks ✅ Sending progress reports ✅ Streamlining communication between team members ✅ Accounts payable - billing And much more… I have over 10 years of experience in administrative support and leadership roles in team environments. I have helped people and companies in various industries in both corporate and more entrepreneurial settings. I have worked with law firms, marketing agencies, real estates professionals, and business coaches to name a few. Sound like a fit? Here’s what to do next: Click the green ‘Invite to Job’ button in the top right-hand corner, and let me know why you would like to work with me! Some tools I use: Google Suite, MS Office, Outlook, Monday.com, Slack, LinkedIn, Teams, Zoom, Facebook, Instagram, Canva, Notion, Calendly, Omnijoin, Customer Connect, Ipower, Alescom, Salesforce, Tsys, and more. I’m a fast learner and can adapt to new tools as needed. PS I’m fluent in English, French, Spanish and Polish.

Chat Support
Ecommerce
Marketing
Executive Support
Accounts Payable Management
Customer Support
Customer Service
Email Support
Invoicing
Communication Skills
Translation
Administrative Support
Accounts Receivable Management
Online Chat Support
Budget Management
$45 hourly
Marie Sophie O.
- 5.0/5
- (6 jobs)
I am a LLB Graduate and located in Quebec, Canada I am Canadian French and fluent in both French and English. I mainly specialize in Conversational Canadian French and English Recording, English to French and French to English translation and French Canadian Proofreading. I am a Civil Law Graduate from the University of Ottawa that freelances on multiple platforms such as Upwork by offering services for Script Reading/Recording, Translation from English to French, Proofreading and Customer Service. I have been on the platform for 2+ years with nothing but good experiences from working with big corporations to small-medium sized businesses. I am always open to new opportunities. Before freelancing, I acquired more than 4 years work experience in customer service related positions and administrative/clerical work. I worked as a clerical clerk for a provincial-governmental institution for 4 years which developed my top-notch work ethic. I can conquer any project that is given to me. Try it out for yourself and let’s build a work relationship through our collaboration.

Chat Support
Administrative Support
English to French Translation
Bilingual Education
Online Chat Support
French to English Translation
Customer Service
Data Entry
English
Video Transcription
Podcast Transcription
French
General Transcription
$15 hourly
Yek G.
- 5.0/5
- (10 jobs)
Hello! I am Ghislaine , from Canada with a strong academic background in English and French. I will translate any text in one of those two languages within a few working hours. I highly believe that translating shouldn't mean mimicking a dictionary or a translation tool, but should be a creative work. An accurate translation is only possible with a full understanding of the context, which might require a lot of research and documentation, but also a deep knowledge of grammar and syntaxes/formatting conventions of both languages. My commitment and experience as a freelance translator allow me to have an overview of what needs to be done and to provide my client with a professional translation job. My skills include: ✅ Articles Translation, ✅ Blog content Translation, ✅ Content writing Translation, ✅ Legal documentation Translation, ✅ Product description Translation, ✅ Contract Translation, ✅ Trading - Ecommerce - Cryptocurrency Translation, ✅ YouTube script Translation, ✅ English-French Translation Documents ✅ French-English Translation Documents ✅ Proofreading ✅ General Transcription ✅ Subtitles You can reach out through invitation or I will come to you with my proposal and build together a strong and long-term collaboration. I can't wait to start working with you. Are you looking for a Virtual Assistant/ Customer Service Agent to carry out the tedious tasks for you? Then, you are at the right place to share your work load with me. I am available 24/7 for short and long term projects! Do you want to make your customers happy and want to Grow your Business? Of course Yes! You are in the right place. I am your Virtual Assistant. I will grow your business by making customers happy, satisfied and permanent. I provide Top-Level customer support services for businesses. Having years of customer support experience in e-commerce. I have a great experience with Shopify dropshipping store, amazon customer support, eBay customer support. I can make your customers happy, permanent, and satisfied. What I can do: ✔️E-mail Handling ✔️Live Chat Support ✔️Inbound call ✔️Outbound Call ✔️Dropshipping ✔️Order Tracking ✔️Order Fulfillment ✔️Customer inquiries ✔️Ticket solving ✔️Chat and messaging ✔️Data Entry ✔️Social networking support Client Satisfaction Is My First Priority. Please send me a message before placing an order. Look Forwarding to hearing from you soon. Vous passez un temps fou à répondre aux mails de vos clients ? Vous voulez instaurer un service après-vente de qualité, mais vous n'avez pas le temps de vous en occuper et vous voulez le déléguer? Ne perdez pas de temps avec votre service client, concentrez-vous sur la croissance de votre boutique et laissez-moi automatiser cette partie du travail. Pourquoi me faire confiance? Chargé de clientèle bilingue (français/anglais) dans le privé depuis maintenant plusieurs années, je maîtrise les fondamentaux de la relation à la clientèle. J'aide depuis un certains temps les personnes occupées en traitant les messages de leurs clients dans toutes leurs circonstances. Pour plus de détails et d‘explications veuillez me contacter en privée, et si vous êtes intéressé par d'autres packs d'assistance virtuelle et de chat instantané n’hésitez pas à m’écrire pour discuter de plus amples détails!

Chat Support
Phone Communication
Writing
Voice Recording
Online Chat Support
Copywriting
Email Support
French to English Translation
English to French Translation
Customer Service
Time Management
English
French
$20 hourly
Emilie M.
- 5.0/5
- (7 jobs)
Hello! I'm Emilie, a Graphic and Web Designer with a combined 16 years of experience turning ideas into visual realities. My journey in design began with a passion for creating compelling visuals and has since evolved into a career where I bring brands to life through innovative design solutions. My expertise spans a wide array of design disciplines, including but not limited to, brand identity, web design, digital products, and digital marketing materials. With over 6 years dedicated to graphic design and 10 years in website design, I've had the privilege of working with diverse clients, from startups to established companies, helping them achieve their goals through strategic design. What sets me apart is not just my ability to create visually stunning designs, but also my dedication to understanding and meeting the user's needs, ensuring that every design is not only beautiful but also functional and user-friendly. My proficiency in tools like Adobe Creative Suite and my knowledge of HTML, CSS, and JavaScript allow me to seamlessly integrate design and development, offering comprehensive solutions that elevate brands and enhance user experiences. I am driven by the belief that good design is not just about looking great; it's about telling a story and making a connection. This philosophy has guided my approach to every project, pushing me to constantly innovate and adapt in the ever-evolving landscape of design. Whether you're looking to launch a new brand, revamp your website, or create engaging digital content, I'm here to bring your vision to life with creativity, precision, and a touch of magic. Let's create something amazing together! I also have a diploma in secretarial work, IT support and social media management. I speak French by birth and English fluently. I also have a few years of experience in graphic design and over 16 years of experience in customer support. Over the years, I have acquired different skills working with new applications and management tools such as Freshdesk , Zendesk, Helpscout, Gorgias, Shopify-Oberlo app fulfillment, Ali express, Tidio, social media management, ChatGPT, Kittl, Midjourney, among others. In my free time, I create websites, designs for social networks, logos, banners etc. I am comfortable with Shopify, Wix and Wordpress I am familiar with using Microsoft applications, Google applications (G-mail, Google docs, Excel) among others. I have experience handling customer inquiries via chats and emails/tickets, issuing refunds in accordance with company policy, fulfilling and processing orders, uploading tracking numbers, modification of orders and delivery address as per customer's request, tracking and resolving any issues arising from the customers. I also have an Etsy store with 27k sales with my designs Thank you Emilie

Chat Support
Order Tracking
Email Communication
Ecommerce Website
Customer Support Plugin
Email Support
Graphic Design
Shopify Theme
Web Design
Customer Support
Online Chat Support
Order Processing
$10 hourly
Mando Guisimo D.
- 5.0/5
- (12 jobs)
My name is Djong-yang Mando Guisimo... If my name sounds too difficult to pronounce you can simply call me "Johnny" which is my pseudo. I am from Cameroon and I studied in Cameroon, in a British institution. I am a a graduate with a bachelor degree in Bilingual Letters( English and French ) which let me master both English and French at a native-speaker level. I currently live in Côte d'Ivoire (Ivory Coast), West Africa Abidjan as an expat. As a native bilingual French and English translator, I am known for my fastness, accuracy and efficiency in submitting projects on due time. My strengths: - Fast and reliable - Responsive - I make sure the context and meanings of words in the text remains unchanged - Known to respect deadlines.

Chat Support
Email Communication
Content Writing
Online Chat Support
Live Interpretation
Customer Service
Data Entry
Legal Translation
Translation
Writing
Microsoft Office
Language Interpretation
Proofreading
French
$15 hourly
Daniela G.
- 5.0/5
- (9 jobs)
Welcome to my profile! I am passionate about helping people and I want to help you to get most of your organization with responsibility, hard work, and determination. I have been working for more than 15 years in my IT career as an IT consultant, help desk, and teacher. Please take a look at my specialized profiles.

Chat Support
Cisco Certified Network Professional
Scheduling
Customer Service
Shopify
Customer Support Plugin
Cisco CallManager
Online Research
Data Entry
Email Support
Online Chat Support
$60 hourly
Frederique F.
- 0.0/5
- (0 jobs)
Bonjour, I’m Fred and I can help you with many tasks from a virtual assistant to a graphic designer, I have a lot of skills under my sleeve. I can support with whatever you might need. In my life, I have managed a lot of individus and big field of industries. I’m here to help, come say Hi !

Chat Support
Data Entry
Online Chat Support
French Tutoring
English to French Translation
French to English Translation
Translation
2D Design
Budget
Management Skills
Human Resources
Communications
Autodesk AutoCAD
Microsoft Excel
Google Assistant
$25 hourly
M. Didier Eric N.
- 4.9/5
- (18 jobs)
I am a native french speaker who got graduated in India, where I stayed for 6 years then moved to Philippines. I believe, I have the necessary skills and abilities for positions such as: Help Desk/Ticket Support Live Chat Support Email Support Inbound Phone Support Outbound Phone Support I have been, for 2 years, a french tutor in an English institute, and I worked as French Customer Support Representative in a firm in Philippines. I have been working for the past 5 years on Upwork, where I worked on various projects. I do have experience in Zendesk, Desk, Uservoice, Intercom, Hubstaff, Slack, Zopim, Livechat, Google environment, Asana, Trello. I also attended the learning session for the PMP certification, from PMI.

Chat Support
Customer Service
BPO Call Center
English to French Translation
French to English Translation
Customer Support
Online Chat Support
French
Phone Support
$15 hourly
Grace T.
- 5.0/5
- (15 jobs)
Experienced Customer Service Specialist with over 10 years of expertise in delivering exceptional client support and communication across diverse industries. In the past 4 years, I have worked with Upwork Global internally as a phone agent handling high-value clients and freelancer inquiries across various communication channels. Additionally, I had the honor of honing my skills working with companies like AT&T Mobility (US) and Convergys Philippines during the early years of my professional career, fostering client satisfaction, and maintaining a professional demeanor in fast-paced environments. Dedicated and hardworking professional with strong multitasking abilities. Recognized as a person with integrity, ambition, trustworthiness, and responsibility, with the capability to excel independently or as part of a team. Excellence in written and verbal communication skills, complemented by a bright and positive attitude. Specializations: ● Customer Service ● Communication skills via phone, chat, and email ● Data Collection/Processing and Computer Management ● CRM tools management (Zendesk, Hubspot, etc.) ● Virtual Assistance and Administrative tasks ● Team Collaboration and Organizational skills ● Commitment to learning

Chat Support
HubSpot
Communication Skills
Time Management
Phone Support
Product Knowledge
Active Listening
Problem Solving
Google Docs
CRM Software
Online Chat Support
Email Support
Zendesk
Ticketing System
Customer Support
Administrative Support
$5 hourly
Shyrel B.
- 0.0/5
- (1 job)
Hello Have a great day! I am eager to work and apply the knowledge and skills i have gained from my previous employment. I have almost 5 years experience as Accounting, payroll and Research. I am willing to do multi-tasking and willing to do the task at hand without meeting any deadlines. Please give me a chance to learn more and enhance my skills and knowledge. Thank you and Godbless

Chat Support
Customer Service
Online Chat Support
Email Support
Research & Strategy
Multitasking
Microsoft Office
QuickBooks Online
Spreadsheet Software
Data Entry
Google Docs
Typing
$9 hourly
Fritz N.
- 0.0/5
- (1 job)
Are you looking for 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 to 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 and 𝗲𝗻𝗵𝗮𝗻𝗰𝗲 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆? 𝗛𝗲𝗿𝗲’𝘀 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽: ✅ Provide live chat, ticket, and email support using CRM tools like Zendesk, Intercom, and Gorgias for quick and effective issue resolution. ✅ Handle customer inquiries, complaints, and escalations professionally. ✅ Process orders, manage returns, refunds, and dispute resolution. ✅ Track and coordinate order deliveries, modifications, and cancellations. ✅ Troubleshoot software and product-related issues efficiently. ✅ Provide step-by-step technical guidance for seamless user experiences. ✅ Maintain accurate records for efficient follow-ups and resolutions. ✅ Identify high-risk customers and implement strategies to prevent chargebacks. ✅ Work closely with internal teams to enhance workflows and customer experience. ✅ Participate in feedback sessions to continuously improve service quality. ✅ Assist with process improvements for better team performance. 🧑‍💻 𝗧𝗼𝗼𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 🛡 Support Tools: 𝗭𝗼𝗵𝗼, 𝗭𝗲𝗻𝗱𝗲𝘀𝗸, 𝗜𝗻𝘁𝗲𝗿𝗰𝗼𝗺, 𝗙𝗿𝗲𝘀𝗵𝗱𝗲𝘀𝗸, 𝗙𝗶𝘃𝗲𝟵, 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲, 𝗢𝗠𝗦, 𝗢𝘂𝘁𝗹𝗼𝗼𝗸 🛡 Communication Tools: 𝗦𝗹𝗮𝗰𝗸, 𝗗𝗶𝘀𝗰𝗼𝗿𝗱, 𝗭𝗼𝗼𝗺, 𝗠𝗦 𝗧𝗲𝗮𝗺𝘀, 𝗦𝗸𝘆𝗽𝗲, 𝗪𝗵𝗮𝘁𝘀𝗔𝗽𝗽 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 🛡 Tech Remote Tools: 𝗟𝗠𝗜, 𝗧𝗲𝗮𝗺𝗩𝗶𝗲𝘄𝗲𝗿, 𝗖𝗶𝘁𝗿𝗶𝘅 𝗪𝗼𝗿𝗸𝘀𝗽𝗮𝗰𝗲 🛡 Web Development Languages: 𝗛𝗧𝗠𝗟, 𝗖𝗦𝗦, 𝗝𝗮𝘃𝗮𝗦𝗰𝗿𝗶𝗽𝘁, 𝗥𝗲𝗮𝗰𝘁𝗝𝗦, 𝗣𝗛𝗣 🛡 SSO & Multi-Auth Tools: 𝗢𝗸𝘁𝗮, 𝗢𝗻𝗲𝗦𝗽𝗮𝗻 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲? 🤔 💎 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 & 𝗘𝗺𝗽𝗮𝘁𝗵𝗲𝘁𝗶𝗰: I prioritize understanding customer needs and deliver thoughtful, solution-driven responses to ensure satisfaction. 💎 𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗹𝗲 & 𝗤𝘂𝗶𝗰𝗸 𝗟𝗲𝗮𝗿𝗻𝗲𝗿: I quickly adapt to new tools, platforms, and evolving customer service processes to provide seamless support. 💎 𝗣𝗮𝘁𝗶𝗲𝗻𝘁 & 𝗔𝘁𝘁𝗲𝗻𝘁𝗶𝘃𝗲: I approach every interaction with patience, especially with non-tech-savvy users, ensuring they feel heard and supported. 💎 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 & 𝗥𝗲𝘀𝘂𝗹𝘁𝘀-𝗗𝗿𝗶𝘃𝗲𝗻: I aim to improve response times, manage customer queries efficiently, and enhance the overall customer experience. Let's team up and start strong! 🚀 📩 Send me a personalized message. 🟢 Click "Schedule a Meeting" to book a 30-minute slot. Talk to you soon! Cheers, Fritz

Chat Support
Customer Engagement
Product Knowledge
Intercom
Communication Etiquette
Online Chat Support
Email Support
Email Communication
Ticketing System
Zendesk
Jira
Helpdesk
Technical Support
Customer Support
Customer Service
Customer Care
$35 hourly
Jessica B.
- 0.0/5
- (0 jobs)
Client Relations & Retention Specialist With experience in both employed and self-employed roles, I specialize in building strong client relationships and driving client retention. I have successfully supported customers in person, via email, and through public review platforms like TripAdvisor. I approach every interaction with empathy, professionalism, and a solutions-focused mindset — ensuring client concerns are addressed thoughtfully and creating positive, lasting impressions that strengthen brand loyalty.

Chat Support
Customer Satisfaction
Complaint Management
Online Chat Support
Product Support
Consumer Review
Customer Care
$25 hourly
Alex A.
- 0.0/5
- (0 jobs)
IT support professional specializing in the quick and efficient resolution of technical issues for businesses and individuals. Expert in hardware and software diagnostics, preventive maintenance, and system optimization. Key Skills: User support, both remotely and on-site Configuration and maintenance of workstations, servers, and networks IT security management and data protection User training and guidance Objective: Ensure smooth IT infrastructure operations, enhance user productivity, and deliver responsive and personalized customer service.

Chat Support
Cryptocurrency Trading
Cryptocurrency
Crypto Wallet
Crypto Exchange Platform
NFT
Technical Support
Online Chat Support
Desktop Support
End User Technical Support
Desktop & Laptop Support
$15 hourly
Megan C.
- 0.0/5
- (0 jobs)
Hi! I’m a dedicated and detail-oriented customer service agent with a strong focus on providing quick, friendly, and effective support. I’m comfortable with email and live chat communication and always aim to solve problems efficiently and respectfully. I’m fluent in French and English, and I’m confident in handling customer questions, following procedures, and keeping a positive tone—even under pressure. Let’s work together to keep your customers happy!

Chat Support
Technical Support
Customer Support
Online Chat Support
Email Support
$15 hourly
Yann A.
- 0.0/5
- (0 jobs)
I have a university degree in Water Engineering, but my professional experience also includes customer service and administrative support. My diverse background has helped me develop strong organizational, communication, and problem-solving skills. What I Offer: ✔ Accurate and efficient data entry and transcription services ✔ Professional virtual assistance to keep your business organized ✔ Thorough market research and product reviews to support decision-making ✔ Excellent customer service with a detail-oriented approach I am committed to delivering high-quality work with professionalism and efficiency. Clear and regular communication is key to me, ensuring smooth collaboration. Let’s work together to achieve your goals!

Chat Support
Text Summarization
Text Analysis
Online Chat Support
Ecommerce Support
Customer Support
Company Research
Academic Research
Facebook Marketplace
Virtual Assistance
Data Entry
General Transcription
$15 hourly
Jacob M.
- 0.0/5
- (0 jobs)
I am a skilled professional offering chat support, programming, and virtual assistance services. I am committed to delivering fast, friendly, and reliable support, whether through technical help, coding tasks, or managing daily operations. I’m detail-oriented, organized, and passionate about helping businesses run smoothly and efficiently.

Chat Support
Online Chat Support
SQL
Python
Technical Support
Customer Service
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