Over the past fifteen years as a technology consultant, I’ve delivered many services and tackled thousands of troubleshooting and security-related tickets. My twelve-year tenure at Dell SecureWorks, working in eight different roles, involved managing cybersecurity for clients worldwide and contributing to numerous high-impact projects. These experiences inspired me to develop FixFinder, a software product that enhances service efficiency through self-help IT tools.
As a long-time UpWork client, I value transparency and honesty. I’ve often encountered freelancers who claimed they could handle everything but lacked depth. I understand the importance of hiring someone who can consistently and successfully tackle challenges without a steep learning curve.
As a freelancer, I commit to billing only for the hours worked, never padding time entries or idling on your hard-earned money. I believe in scoping work clearly with clients from the start—determining requirements, organizing resources, and planning our approach to accelerate progress and reduce surprises. While I’m adaptable and can work with less initial information, I prefer to keep processes transparent and structured.
My deep technical intuition, developed through professional services and ongoing support for my companies and others of all sizes, is complemented by a relentless work ethic. I’m adept at auditing systems, securing environments suitable for small to enterprise-level operations, and employing a business-savvy approach without overwhelming clients with technical jargon or excuses for not producing results.
In my hands-on technical work, I focus on eliminating surprises, clearing obstacles, and resolving issues swiftly and thoroughly. I provide detailed reports on problems and strategize preventive measures to mitigate future complications. Whether leading a team or working independently, I tailor my approach to effectively meet project demands.
Having managed numerous migrations for remote, on-site, and hybrid setups, I know the nuances of planning, communication, preparation, execution, and ongoing support. I aim to teach my methodologies, help organize our efforts, and ensure alignment at every step. I seek opportunities to build trust and mutual growth with introspective clients.
Things I promise never to do:
• Undermine you in front of your employees or clients.
• Expose your environment to apathy and neglect.
• Misrepresent problems, challenges, or progress.
• Attempt to solicit your employees, clients, vendors, etc.
• Exaggerate my skills or abilities to gain profit.
What I like about my clients:
• Mutual Effort in Scoping: Helps avoid misunderstandings and ensures a smooth project.
• Realistic Expectations: Ensures quality work without undue stress.
• Respect for Expertise: Trusting experts to execute smooth transitions and avoid pitfalls.
• Engagement and Participation: Active involvement keeps the project aligned and progressing.
• Understanding of Complexity: Recognizing IT challenges helps manage expectations.
• Appreciation for Effort: Acknowledging hard work creates a positive environment.
• Ethical Practices: Valuing honesty and integrity builds a trustworthy relationship.
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Vendors, Tools, and Platforms that I've mastered, trained others on, supported in production, and migrated to/from:
Active Directory
Azure
AFI.AI
Airtable
Avanan
Autotask
Aruba
Barracuda
Basecamp
BitDefender
Bloomfire
BitTitan
Box.com
Calendly
Carbon Black
Cisco ASA
Citrix
CloudAlly
Cloudflare
ConnectWise
Confluence
Crowdstrike
DataDog
Dell
DMarcly
DNSFilter
Dropbox
Duo MFA
Datto RMM
Famous Server
Fortinet
Google Workspace
Google Cloud
GoDaddy
GitHub
Hyper-V
InTune
Involv Intranet
IT Glue
Juniper SRX
JIRA
Kaseya VMS
Kernel Migrator
LastLine
LastPass
Lenovo
METRC
MigrationWiz
Mimecast
Microsoft Defender
Monday
Mover
MoveBot
Ninja RMM
N-Able
Okta
Panda
Pantheon
PagerDuty
Pardot
Palo Alto
Proofpoint
Pillr
Prismatic
Product Board
Remedy
Rocket Cyber
Salesforce
SendGrid
SentinelOne
ShareGate
SiteGround
Snort
Sonicwall
Sourcefire
Splunk
StackPath
Sucuri
Taegis EDR
Teams
TeamWork
Trend Micro
Umbrella
Ubiquiti
WPEngine
WordPress
Zapier
Zoom
Cloud Engineer
Single Sign-On
Malware Detection
IT Infrastructure
IT Compliance Audit
IT Consultation
IT Support
Data Migration
Firewall
Cloud Computing
Managed Services
Cloud Security
Remote IT Management
Microsoft Active Directory
Office 365
