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$89 hourly
Andrei K.
- 5.0/5
- (181 jobs)
Hi there! Andrei is here. I am a Top Rated Zendesk Expert (+9 yrs). Recognized The Wise One by Zendesk (Community Day 2021) 🧙‍♂️ ⚠️⚠️⚠️ I take on limited new projects atm. I recommend our automated Zendesk Health Check service (visit - pythia.cc/products/health). Save $1000s and get the best setup ever. 🏆 My most remarkable Zendesk implementation is the long-term project with the largest POD startup (300+ agents). I helped to migrate from Intercom to Zendesk, then optimized and configured the multi-tenant Zendesk instance. ZENDESK The typical use cases ("pains"), where I can help, are: 🤔 Understand if you are using Zendesk at maximal scale (Zendesk Health Diagnostics) 🤔 Setting up your "fresh" Zendesk account using best practices in customer service 🤔 Optimize your current workflows to prevent losing tickets and responding too late 🤔 Clean and reboot your old heavy Zendesk account to get the rocket-star support platform 🤔 Explore and compare how your agents perform using custom Zendesk reporting My Zendesk expertise covers: ✅ Support system migration (from Gmail, Outlook or any ticketing / CRM system) ✅ Channels setup (Zendesk Support, Chat, Talk, Guide, Text, custom integrations) ✅ Ticketing workflow setup and optimization (Forms, Channels, Macros) ✅ Business processes automation setup and scaling (SLAs, Triggers, Automations) ✅ Help center (aka Zendesk Guide) setup & branding ✅ Basic and advanced reporting and agents KPI system creation (in Zendesk Insights) ✅ Developing of the custom Zendesk apps (with yours or my developers) What makes me outstanding: 👑 Scientific background – I have structured thinking and data analytics skills. 👑 Consulting background – I use efficient and proven methodologies in my work. 👑 Multi-domain experience – I have rich practical knowledge in many business domains. I use my own special step-by-step structured approach and templates (using Google Docs) for Zendesk implementation based on next methodologies: 📗 CJM (Customer Journey Mapping) – great customer experience analytics and management methodology allowing your support system to be really customer-centric. I use it by implementing workflows via ticket fields and forms in Zendesk. 📗 KCS (Knowledge Centered Service) – mature and advanced support and service management methodology (supported in Zendesk via official Knowledge Capture app). I use it for creating knowledgebases for efficient customer self-service. 📗 NPS (Net Promoter Score) – well-known customer loyalty analytics and management methodology (is present in Zendesk as NPS Surveys). I use it for analyzing customer feedback and defining the most critical drivers in general and support-related customer experience. ☝ I guarantee you a free exploration call to discuss your business needs before you decide to hire me. Happy Support!

Consulting
Business Consulting
IBM Watson
Market Research
Natural Language Processing
Business Process Modeling
Zendesk API
Business Development
Business Process Management
Zendesk
$25 hourly
Inna J.
- 5.0/5
- (10 jobs)
With a background in a big-name multinational corporation, a Bachelor's degree in Linguistics, and an MBA, coupled with extensive experience in various international business roles, including leading multinational teams and managing diverse European and CIS markets, I offer my expertise in marketing, sales, strategy, translations, copywriting, business development, and strategic planning. Services I offer: • TRANSLATIONS (English, Russian, Belarusian) Professional, consistent, and human translation services in English, Russian, and Belarusian for your different types of content: technical, training, legal, environmental, financial, health, medical, marketing, and others. You will get the translation with tailored messages for your audience in different markets, including idioms, linguistic nuances and meanings, which are rarely a word-for-word translation. • COPYWRITING You will get engaging content for your marketing materials such as website copy, social media posts, email campaigns, or others for your target audience. I would also develop a persuasive description of your product, which will drive sales and brand visibility. SEO is an integral part and consideration in each piece of the content I provide. • MARKETING RESEARCH AND STRATEGY DEVELOPMENT As a marketing strategist, I will conduct a thorough research for your niche, including competitors’ analyses, trends, opportunities and challenges. We will collaborate to establish SMART marketing goals, identify effective channels, and develop tactics for each chosen channel to ensure your business takes the heights you aspire to bring it to. • SALES AND BUSINESS DEVELOPMENT As an experienced professional in sales and business development across versatile markets, I will identify new business opportunities for expanding into untapped markets, coach and mentor your team for high performance, work on the development of tailored business growth strategies so you meet your individual business goals, and more.

Consulting
Editing & Proofreading
Localization
Transcreation
Business Consulting
English to Russian Translation
English to Belarusian Translation
Business Management
Sales Strategy
Sales Copywriting
Marketing
Sales
Freelance Marketing
Belarusian
Russian
Translation
$40 hourly
Nina K.
- 0.0/5
- (0 jobs)
Brand & Campaign Strategy Consultant | Messaging, Consumer Connection, and Purpose-Led Growth You’ve built something meaningful—a product with purpose, values, and vision. But the brand’s voice feels unclear, your messaging doesn’t fully land, and your marketing efforts aren’t reflecting the heart of what you’re offering. That’s where I come in. I help early-stage and scaling brands bridge the gap between intention and execution—crafting campaigns and brand strategies that connect with real people, in real ways. What I do: - Help you define what your brand really wants to say—and how to say it - Identify the emotional experience you want consumers to have with your product - Clarify your brand’s core message, tone, and audience relationship - Design and structure full marketing campaigns—from idea generation to messaging, content planning, and execution roadmap - Align your brand intention with a clear commercial strategy, choosing the right channels to meet your audience authentically Whether you’re launching a new product, entering a new market, or need a campaign that actually reflects who you are—I’ll help you connect the dots between strategy, storytelling, and execution. Let’s build something real—something your audience will remember.

Consulting
Consumer Profiling
Market Research
Brand Identity & Guidelines
Social Media Strategy
Digital Marketing Strategy
Strategic Planning
Creative Strategy
Communication Strategy
Storytelling
Content Writing
Brand Development
Brand Consulting
Sales & Marketing
Business Consulting
Marketing Strategy
$60 hourly
Mariam K.
- 0.0/5
- (0 jobs)
I'm an entrepreneur and business consultant, helping companies grow and succeed. With experience in business strategy, sales, and UX/UI design, I create smart solutions that improve operations, increase revenue, and enhance customer experiences. I love solving business challenges by using clear strategies and creative thinking. My goal is to help companies improve their processes, find new opportunities, and achieve lasting success. Whether you're a startup, an SME looking to expand, or an established company seeking fresh ideas, I provide personalized consulting to help you achieve your goals. Let's connect and create something great together!

Consulting
Design Thinking
Front-End Development
Enterprise Architecture
Growth Strategy
Sales Leadership
UX & UI Design
Management Consulting
Analytical Presentation
Business Consulting
Sales Consulting
$30 hourly
Margarita K.
- 5.0/5
- (4 jobs)
My goal is to bring Client Care to the highest level, making sure that the needs and demands of my Clients are thoroughly satisfied, and solving any issues that might arise during our collaboration. I value your time, so I do my job quickly and effectively. My particular responsibilities include development of mutually fruitful business relationships; provision of relevant help and advice; keeping track of feedback, records and correspondence; and finding ways to improve my personal services and services of my company, steadily and continuously. I care about my Clients.

Consulting
Performance Management
Customer Service
Quality Control
Business Consulting
Mobile App Development
Project Management
Customer Support
Business Analysis
$25 hourly
Stefano P.
- 5.0/5
- (4 jobs)
I’m a driven and resilient professional with 7+ years of experience in marketing, content writing, data analysis, and market research. My track record includes commendations from over 12 international companies in the private and public sectors for marketing, upskill, and educational projects. My clients greatly appreciate my respect of deadlines, my focus on client needs, and my constant overachievements of initial expectations.

Consulting
English
Copywriting
Creative Writing
Scripting
Concept Development
Political Science
Content Creation
Creative Strategy
Business Coaching
Design Writing
Research & Development
Business Consulting
Content Marketing
Search Engine Optimization
Data Analysis
$29 hourly
Lasha J.
- 0.0/5
- (0 jobs)
I help businesses create and manage their budget. Underlying risks and opportunities. Help avoid the worth by financial modeling. I have a master degree in Finance and more than 8 years of experience in this field

Consulting
Management Consulting
Analytical Presentation
Financial Planning
Financial Modeling
Business Consulting
Microsoft Excel
Financial Analysis
Financial Reporting
Budget Planning
$20 hourly
Borzou Z.
- 0.0/5
- (0 jobs)
I’m a Business Strategy & Marketing Consultant with a passion for helping businesses grow efficiently. With over 7 years of experience in consulting, I specialize in developing strategic roadmaps, optimizing marketing processes, and improving operational workflows. I focus on delivering practical solutions that drive growth and profitability. ✅ What I Offer: • Business Strategy Development • Marketing Process Optimization • Workflow Analysis & Efficiency Improvement I’m detail-oriented, committed to delivering high-quality results, and ready to collaborate on projects that drive real impact. Let’s work together to take your business to the next level!

Consulting
Project Management
Digital Marketing
Business Development
Strategic Planning
Business Coaching
Business Consulting
Competitive Analysis
Process Improvement
Market Research
Marketing Strategy
Business Strategy
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