Hire the best Contingent Workforce Management Freelancers in the Philippines

Check out Contingent Workforce Management Freelancers in the Philippines with the skills you need for your next job.

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$10 hourly
Shyrra Mae U.
- 5.0/5
- (2 jobs)
I have been with the BPO industry for more than five years and supported American and Australian account taking inbound, outbound, email, call quality assurance and managing the schedule and staffing requirements. I am highly organized, creative, detail-oriented, able to work independently, able to multi-task, self-manage, and prioritize task. With my experienced in this account, I've got the opportunity to hone my skills in: Customer Service ● With more than 3 years on this position I have established the passion of helping customers and building the trust from them to the company. ●Excellent and professional communication skills thru calls, chat or email. ●Doing extra mile to provide great satisfaction for our customers. Quality Assurance ●I have been in this position for more than 3 years. ●Call listening to make sure that every employee is providing a resolution in line with us and scope of procedure. ● Call listening that is mainly focused on the Sales Quality for us to make sure that consultants are providing service not just to sell but to provide. ●Collaborating with the team lead/ supervisors in regards of employee(s) performance. ● Proposed a process wherein a consultant will upsell a service as part of the resolution which is a win-win situation for both the company and the customer. ● Providing real time coaching to all consultants who are not able to meet the expectation upon assisting the customer regardless if the call is with sales or not. Subject Matter Expert** ●I have been with this position for almost 2 years. ●Production floor support specialist - supporting around 400 consultants on the production floor (Frequent ask questions and taking escalations) ●Substitute team leader dedicated for new hire to support them up until they are endorsed to production floor. ●Report analyst - collecting and sending an email to all the consultants, team leaders and managers about their primary metrics with percentage and ranks to provide them visibility about their performance. ●Data analyst - gathering all the secondary metrics (Pending order, cancelled order, order web form utilization and pending credits), analyze and figure out who are the outliers as this is customer impacting. And also figuring out why an order was left in pending, why it was cancelled, why order web form was not utilize and why the credit was not applied, this is to figured out the root cause what stopping consultant doing it from end to end. Complaints Manager in Billing** ●Exceptional customer handling skills for a customer who is already angry with what they have received on their bill ●New and existing consumer sales ●Upselling the service not just to sell but to provide a service base on what suit their needs ●Negotiating to the customers who already chose to switch provider I am a very positive person, I always show passion and care for what I do. I'm looking forward to jobs which I can showcase my skills.

Contingent Workforce Management
Excel Formula
Customer Satisfaction
Customer Experience
Transaction Data Entry
Email Communication
Resource Allocation
Data Analytics
QA Management
Customer Service
Multitasking
Communication Skills
Microsoft Excel
Data Entry
$20 hourly
Diosdado Mark C.
- 5.0/5
- (2 jobs)
I am an accomplished employee/freelancer with 12 years of various experience from CSR to Workforce Management, automated various tasks to provide client delight with high annual cost saving results. I'm passionate about data visualization, creating reports, data mining and stand that the data will explain and visualize the sense of everyone's handwork which can be translated to business insights. Always looking for a creative and easier way to comply with the daily task as well as making each challenge as fun as it could be. I look forward to be part of your organization to learn and to share my learnings with my previous company.

Contingent Workforce Management
Data Analysis
Data Cleaning
Visual Basic for Applications
Workforce Management
People Management
Microsoft Excel
Data Entry
Data Mining
$18 hourly
Rolando R.
- 4.0/5
- (4 jobs)
Hi! I'm Rey, Expert Payroll Processor with more than 10 years of payroll experience. 3 years in US payroll processing. Expert on Shiftwise, Vizient and other VMS for timekeeping and payroll processing. Data Management related to payroll, maintaining ADP, CMT (Contingent Management Talent) and dealing with SAP and Great Plains for Recon and posting. With knowledge on AP and AR reconciliation, Profit and Lost Report.

Contingent Workforce Management
Data Entry
Microsoft Dynamics GP
Account Reconciliation
Payroll Accounting
Data Analysis
SAP
$8 hourly
Jo Anne E.
- 0.0/5
- (1 job)
BPO employee with over 10 years of experience providing customer service for three accounts. I have nine months of experience as a WFM Real-Time Specialist, and 1 year and 8 months as a WFM Senior Specialist managing over five accounts. Additionally, I have three months of experience in lead generation and appointment setting. I possess strong multitasking skills and the ability to simultaneously manage projects and schedules. I excel as a public-facing point person for clients, customers, vendors, and equipment and service providers. I am tech-savvy and efficiency-focused. If you are looking for someone who can improve the quality of your support, someone that has the attention to detail and someone that can stand up with very minimal supervision, you are on the right page! I can offer you a wide variety of support such as customer service, email handling, chat support and even office works! These are the things that I can offer you: - Phone Support (Inbound/outbound) - Customer Retention - Chat - Email handling - Verify calls - Quality Assurance Specialist - Sales - Technical support - EWFM / Real Time Analyst - Lead Generation Specialist - Appointment Setter - Cold Caller Don't forget to drop me a message and we can talk more about how I can increase the productivity of your company! Thanks!

Contingent Workforce Management
Product Knowledge
Technical Support
System Configuration
Hardware Troubleshooting
Data Management
Data Entry
Customer Service
Customer Support
Phone Support
$7 hourly
Aldrin Brian M.
- 4.0/5
- (1 job)
I've been in the BPO industry for 12 years now. Worked as a Technical support and a Customer service for 7 years. Also became part of the Quality Assurance Specialist. Been promoted multiple times in my current company. Started as an agent, became an SME, got promoted as part of the Quality team (2nd time on this field), and last but not the least, a part of the Workforce Management.

Contingent Workforce Management
Quality Assurance
Leadership Skills
Customer Service
Technical Support
$17 hourly
Simon S.
- 0.0/5
- (0 jobs)
An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty.

Contingent Workforce Management
Decision Making
Resolves Conflict
Customer Satisfaction
Customer Care
Time Management
Microsoft Certified Professional
Virtual Assistance
Customer Service
Team Management
English
$6 hourly
Jerlyn A.
- 0.0/5
- (0 jobs)
I am currently working as one of the Global Workforce Management Analyst, we are monitoring eight contact centers with several LOBs. For the love of work nature, I stayed in the company for almost 7 years now. Lately I do Chat/Email Support Representative as a part time job for 3 month duration, and still working as full time employee. I am challenged in doing my job as my daily routine and I love to have some extra hustle which I could have an extra income with.

Contingent Workforce Management
Google Sheets
Online Chat Support
Email Support
Slack
OKTA
Salesforce
Zendesk
Flyer Design
Logo Design
Office Administration
Clerical Skills
Graphic Design
Photo Editing
Data Entry
$6 hourly
Daniell C.
- 0.0/5
- (0 jobs)
An IT graduate, with experience as a Data Analyst and Customer Service. Accounts handled were more on sales, human resources/outsourcing, car insurance, and health insurance in the US, including workforce, fraud analysis, and operations supervisor. Also doing audio production as my hobby which I can use as well for any business-related purposes

Contingent Workforce Management
Zendesk
Fraud Mitigation
Photo Editing
Audio Production
Customer Service
Customer Support
Cross Functional Team Leadership
Android App Development
Email Support
Online Chat Support
$9 hourly
Maria Corilyn S.
- 0.0/5
- (0 jobs)
Experienced Chief Executive Officer with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Negotiation, Business Planning, Skip Tracing, Operations Management, and Coaching. Strong business development background and solid customer service experience way back in 2007. I handled telco, broadband, and financial accounts such as credit card, mortgage, and sales.

Contingent Workforce Management
Strategic Planning
Budget Management
Business Development
Sales
Negotiation Coaching
Phone Communication
Customer Service
Training & Development
Coaching
Leadership Skills
$6 hourly
Anthony Earl Q.
- 0.0/5
- (0 jobs)
With extensive experience spanning several key administrative and operational roles, I bring a versatile skill set and a deep understanding of various business functions. My career journey includes roles such as General Administrative/Executive Assistant, Loan Insurance Processor, Workforce Analyst, Customer Service Representative (voice and chat support), Appointment Setter, and Human Resources Recruitment Associate. Each position has honed my ability to adapt to different environments and challenges, allowing me to contribute effectively across multiple areas. My broad experience across these roles has equipped me with a unique perspective and a flexible approach, enabling me to contribute effectively to any team or project.

Contingent Workforce Management
Customer Service
Administrative Support
Invoicing
Email Deliverability
Order Processing
Online Chat Support
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