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  • $100 hourly

    • 5.0/5
    • (52 jobs)
    I hold a MA from Duke University and have managed fundraising for nonprofit organizations for over 25 years. One of the most critical elements for successful nonprofit fundraising is a solid, well-managed donor database that works seamlessly with your fundraising and communications tools. Toccata Donor Data Solutions helps nonprofits build robust, data-driven fundraising systems based on a solid, organized, and integrated data and fundraising ecosystem. Services: •CRM process strategy, data cleanup, & configuration for your new or existing system •Donor database management (on a long-term or interim basis) •Staff training on basic to advanced software features •Donor segmentation evaluation and setup •Email / CRM integration, cleanup, and syncing •Integration tools setup and management (including custom integrations support) •Donor-driven, strategic individual fundraising planning based on donor data •Database selection guidance and migration management (including recurring donations) Providing Expertise in these Donor Management Software (CRM) Systems: DonorPerfect (Donor Perfect) Bloomerang Neon CRM Little Green Light Raiser's Edge NXT eTapestry (Blackbaud) Kindful CRM Also experienced in Salesforce, Salsa CRM, and Salsa Engage (Bonterra) CRM Integrations and Fundraising tools: QGiv Classy Quickbooks Mailchimp Constant Contact Payment Processor Integrations OneCause (formerly BidPal) Donorbox GiveButter WordPress Squarespace Docusign Donorbox Jotform Although I have particular expertise and experience in the software described above, I am familiar with and comfortable working with many other donor management software systems and fundraising tools. I hold a Master of Arts focusing on Civic Engagement and Philanthropy from Duke University, a Certificate in Nonprofit Management from Duke, and an undergraduate degree in Biological Sciences from Florida State University.
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    Nonprofit Organization
    Customer Relationship Management
    Database
    Blackbaud Raiser’s Edge
    Kindful
    Microsoft Excel
    Bloomerang
    Fundraising
    Database Management
    Intuit QuickBooks
    CRM Software
    WordPress
  • $80 hourly

    • 4.8/5
    • (32 jobs)
    Experienced at developing complete sales funnels using Infusionsoft, WordPress and Memberium. Set up and monitored automation and reporting systems, including dashboard design for measuring KPIs related to customer acquisition and retention.
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    Sales Funnel Builder
    Customer Relationship Management
    Automation
    Sales Funnel Copywriting
    Lead Generation
    WordPress
    Funnel Testing
    Elementor
    Lead Nurturing
    Marketing Strategy
    Keap Marketing
    Keap
    Zapier
    Marketing Automation
  • $75 hourly

    • 5.0/5
    • (1 job)
    Jill of all Trades! I am a small business owner that started from ground up and have helped many corporate companies reach their potential sales and marketing management. I have 15 years experience managing others, from hiring-firing and handling human resource duties. I have been a Director in Business Development to assist in business growth. I understand and can operate tax preparation and bookkeeping not only for others but as a business owner of my own Tax Preparation services with EFIN credentials. I Tax Firm established in 1999. Currently I have 7 locations (NC, TN, GA, OH, CA, VA and MD) we are virtual and use a Secure Portal for all confidential files. I am able to do Zoom appts so you can meet me. I don't charge by the hour but by the form and its a flat fee. I use Drake Tax and Accounting software. I am a member of NATP and AICPA. with EFIN and PTIN registered with IRS as Authorized E-File. Accounts that I assist with is: Individual Taxes Small Businesses (LLC, and 1099) Trust and Estate S-Corp and Corp (1120 and 1120s) Partnership (1065) Accounting: Bookkeeping Payroll Journal Entry 1099 and W2 filing Electronically (Registered IR- Fire System for IRS). Business Formation: Assist with Establishing EIN State of Secretary for LLC, Partnership, Corp Agent Service Assistance
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    HR & Business Services
    Payroll Reconciliation
    Accounting
    Customer Relationship Management
    Management Skills
    Business Development
    Customer Service
    Tax Return
    Bookkeeping
    Tax Preparation
    Payroll Accounting
    Microsoft Excel
    Intuit QuickBooks
  • $60 hourly

    • 5.0/5
    • (3 jobs)
    I am a professional in the Healthcare/Life Sciences industry with Veeva credentials including Veeva Vault Business Administrator and CRM Fundamentals. I am available for as needed services or short-term contracts* Latest Experience: MAP/PRC Coordinator -Managed the MAP (Material Approval Process) for commercial marketing materials through review, production, and final distribution -Led weekly live PRC (Promotional Review Committee) meetings and capture consensus comments from the review team during live discussion -Created, managed, and distributed the review calendar and agenda to ensure all promotional development and approval processes meet prioritization needs and submission deadlines -Ensured all covered communications are properly vetted through the review process using Veeva Vault PromoMats -Conducted system and process trainings for key stakeholders new to the PRC process
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    Microsoft PowerPoint
    Life Science
    Relationship Management
    Salesforce
    Customer Relationship Management
    CRM Software
    Pharmaceutical Industry
    Salesforce CRM
    Sales
    Medical Informatics
    Information Management
    Tableau
    Management Skills
  • $45 hourly

    • 5.0/5
    • (7 jobs)
    What I currently provide: *Lead Generation *Appointment Setting *Inbound&Outbound Sales *High Ticket Closing *Sales/Business/Account Development *Cold Calling *Email Campaigns & Automation *Comprehensive Marketing Strategies *Market Research *Advertisement aimed at target audience *SEO, keywords, ad words, social media, calling campaigns, email campaigns, and more If you have any questions feel free to send a message and we can set up a 15-30 minute call where we can discuss any potential projects you may need help with and identify how my skill-set will work best for you
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    Customer Relationship Management
    Client Management
    Cold Calling
    Call Center Management
    Business Management
    Customer Satisfaction
    Management Skills
    Financial Report
    Appointment Setting
    Campaign Management
    CRM Software
    Sales & Marketing
  • $50 hourly

    • 5.0/5
    • (1 job)
    Hi there! I'm Hayle, a dynamic Sales & customer service professional with a stellar track record at leading tech organizations. 👥 Why Work With Me? - Strategic Communication & Outreach: I excel in crafting effective outreach emails and sequences, ensuring they resonate with potential clients and drive engagement. - Sales Enablement: I'm proficient in using cutting-edge CRM tools like Salesforce, Zoominfo, and Outreach.io to streamline sales processes and maximize efficiency. 🎯 My Key Skills: - Sales & Communications - Customer Success & Account Management - Cold Calling & Email Writing - Strategic Account Research - Product Presentations & Training - Sales Enablement 🌐 Let's Connect! I'm passionate about helping businesses grow and achieve their sales goals. Whether you need help with lead generation, client outreach, or sales strategy, I'm here to make it happen.
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    Cold Email
    ZoomInfo Technologies Inc.
    Omnichannel Marketing
    Prospect Research
    LinkedIn Sales Navigator
    Community Outreach
    Email Outreach
    ChatGPT
    Cold Calling
    Marketing
    Jira
    Salesforce
    CRM Software
    Customer Relationship Management
    Salesforce CRM
  • $35 hourly

    • 5.0/5
    • (7 jobs)
    Experienced Recruiter, processing and recommending high-quality candidates who match the company's mission, vision, values, and culture. Thrives developing strategic searches for candidates. Interview and assist with the hiring of qualified candidates for all disciplines throughout the company using best practices.
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    Sourcing
    Recruiting
    Client Management
    Benefits
    Healthcare
    CRM Software
    Candidate Sourcing
    Workday
    Customer Relationship Management
    PeopleSoft
    Acquisitions
    Relationship Management
    Mergers & Acquisitions
  • $40 hourly

    • 5.0/5
    • (5 jobs)
    Highly dedicated and versatile professional with proven expertise in environmental education, conservation, and customer service excellence. Passionate advocate for environmental conservation and education, committed to creating impactful learning experiences and fostering sustainable practices as demonstrated by developing nationally recognized "Mussels in the Classroom" program, leading to enhancing student awareness about biodiversity and water quality through hands-on conservation education. Exceptional at building and maintaining a strong rapport with key clients and delivering best-in-class experience to ensure repeat clientele and maximum revenue growth. Thrive in fast-paced settings, quickly adapting to new challenges, consistently over-delivering performance expectations, and coordinating seamlessly with diverse stakeholders to translate their dynamic needs into actionable strategies and positive outcomes. Areas of Expertise: -Project & Program Management -Project Lifecycle Management -Curriculum Writing & Development -Sustainability Initiatives -Customer Service Excellence -Client Liaison -Volunteer Support/Outreach -Training & Outreach Material -Environmental Science Education -Water Quality Education -Biodiversity Conservation -Stakeholder Communication -Fundraising & Event Planning -Written & Verbal Communication -Interpersonal Skills -Strong Organizational Skills -Outdoor Activities Planning -Database & Scheduling Software -Adaptive & Inclusive Education Strategies -Planning & Scheduling Contact me with any questions about how I can use my wide range of skills and experience to help with your needs! "Kira and I have worked together over the last seven years. She is a hard-working, caring person. She is reliable and diligent in tackling a wide range of projects. I recommend her highly." -Jacki D.
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    Program Management
    Communication Skills
    Customer Relationship Management
    Curriculum Development
    Customer Service
    Instagram
    Writing
    Blog Writing
    Receptionist Skills
    Book Editing
    Virtual Assistance
    Editing & Proofreading
    Copywriting
    Office Management
    Scheduling
  • $50 hourly

    • 5.0/5
    • (1 job)
    SUMMARY A visionary, customer-focused and enthusiastic professional with extensive experience across B2B Sales & Account Management - embodying integrity, drive and strong influencing skills. I have amassed several years of pertinent experience across sales, account management, and new business development; I thoroughly enjoy taking on accountability to provide a refreshing and consultative sales approach, working persistently with focus to exceed sales and growth objectives. I possess strong leadership skills and an honest and approachable demeanor, with a natural ability to build rapport and develop lasting relationships with clients and stakeholders at all levels. I take pride in delivering a memorable and honest service consistently, focusing on quality of service, attention to detail, and achieving tangible results. A self-starter, I'm results-oriented and capable of working proactively and diligently with autonomy.
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    CRM Software
    Customer Relationship Management
    Relationship Management
    Training
    Microsoft Dynamics 365
  • $90 hourly

    • 5.0/5
    • (31 jobs)
    Entrepreneurial marketing and customer service operations professional with over seven years of experience seeking new opportunities to grow a business and increase customer satisfaction. I have a history of developing integrated marketing strategies for new products and businesses, as well as those with established track records. No matter what type of customer you are targeting for your product or service I can develop a strategy to help you expand your reach, and better serve those who become your customers.
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    Business Operations
    Social Media Marketing
    Keap Marketing
    B2C Marketing
    Email Marketing
    Customer Relationship Management
    Lead Generation
    Business Development
    Marketing Strategy
    Zapier
    Event Planning
    Event Management
  • $100 hourly

    • 5.0/5
    • (22 jobs)
    ***Available to represent your company at industry tradeshows and conferences in NC. Expert at networking, gathering leads and educating prospects in a conference setting! Sales, Account Management and Marketing Consultant - Remote client account management - Conduct demos, lead sales calls - Developing sales/marketing email templates - Training non-sales focused, but still customer-facing employees on identifying sales opportunities - Training teams on how to get a meeting set up with decision-makers - Identifying the best CRM for your business needs and implementation of such - Sales and CRM training for existing sales teams - Identifying new target markets - Develop sales process for an inside sales team - General sales technology consultation - Identifying/developing a partner channel strategy - Help to improve the cohesiveness of marketing/sales efforts After 10 years of B2B sales, I switched gears to work with small businesses and startups as a consultant. For the past 8 years, I've worked with over a dozen companies assisting with the development of their sales and marketing strategy. I'd be thrilled to share my experience with you and help you in the areas you need.
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    Usability Testing
    Lead Generation
    Process Improvement
    Sales
    Asana
    Conference
    Mobile App Testing
    Fundraising
    Customer Relationship Management
    Twitter/X Marketing
    Data Cleaning
    Inbound Marketing
    Event Marketing
    Email Marketing
  • $40 hourly

    • 5.0/5
    • (29 jobs)
    trafficflag.com I’ve been working professionally in the web space for 15+ years, mostly outside of Upwork. I specialize in pay per click advertising and tangible result-driven digital marketing strategies. I actively deliver millions of dollars to clients across multiple industries. For PPC I offer FREE trial-period management packages (1 month account management until return on investment) for pre-qualified accounts only. For SEO I offer services with a satisfaction guarantee and a ranking guarantee. I also offer free consultations to anyone interested in improving their business. Elliot trafficflag.com
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    Project Management
    Customer Relationship Management
    Web Design
    Google Analytics
    WordPress
    Internet Marketing
    Social Media Marketing
    Search Engine Optimization
  • $105 hourly

    • 5.0/5
    • (2 jobs)
    I help business owners create systems that save time and money and allow them to scale faster. I can automate and systematize tasks and processes that consume time and are prone to human error. As a result... - Your business runs more efficiently - You and your employees are freed up to work on other tasks - Human error is minimized - You save money
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    Automation
    API
    ActiveCampaign
    Customer Relationship Management
    Make.com
    Jotform
    Zapier
    JavaScript
    HTML5
    CSS 3
  • $80 hourly

    • 0.0/5
    • (0 jobs)
    I am a seasoned business professional with 14+ years of team leadership and strategic marketing experience across multiple sectors. Recognized for demonstrating a natural aptitude for client relationship management, as well as for project improvement and sales optimization, I have a verifiable history of contributing directly to company growth and expansion throughout my career. Professional focal points include strategic brand planning, digital marketing, loyalty programs and customer acquisition, social media marketing, customer relationship management, team building and leadership, market research and surveying, account management, project management, ROI forecasting. I develop and implement e-mail and text campaigns, comprehensive digital customer acquisition strategies, partnership programs, brand outreach campaigns, and loyalty and incentive programs. In addition, I liaise with senior leadership, stakeholders, and cross-functional teams to ensure the company’s support structure is driving the business forward with minimal expenditures. Colleagues describe me as a progressive, driven, down-to-earth, communicative and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.
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    Logo Design
    Brand Development
    Video Editing
    Customer Relationship Management
    Shopify
    Salesforce CRM
    Project Management
    Strategic Plan
    Sales Strategy
    Mailchimp
    Typeform
    WordPress
  • $14 hourly

    • 4.6/5
    • (24 jobs)
    I am an experienced individual with excellent communication and time management skills looking to offer data entry, proofreading, copy editing, copy and paste, email/inbox management, backend website development, data collection, and pdf to word/excel conversion. Coming with strong multi-tasking and organizational skills, attention to detail, and twelve years of customer service and administrative experience. I also have a knack for problem-solving and work well independently with little oversight.
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    Google Workspace
    Customer Relationship Management
    API
    Time Management
    Data Entry
    Typing
    Accuracy Verification
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    I am an extraordinary communicator, both verbally and via the written word, with many years of sales, customer service, and account relationship management experience under my belt. Therefore, during my service-oriented career, I have written and proofread an enormous number of professional emails, sales proposals/presentations, meeting agendas, marketing collateral, newsletter articles, and more. I have a huge love for writing, rhyming, grammar, and spelling, so when I encounter a spelling or grammar error in an online story/article, newsletter, or any other written piece, it makes me cringe just like when someone runs their fingernail down a chalkboard! Style is a key component in writing, and I am familiar with and use the Chicago Manual of Style, AP, APA, and MLA style books for reference, along with grammar and writing tools such as Grammarly. Successfully working remotely is one of my fortes, which means that I fully understand the importance and necessity of communication, whether it be through emails, messaging, phone calls, or face-to-face calls via Zoom. Working remotely also requires excellent computer skills, which I possess. I am experienced in using Microsoft Outlook, Word, Excel, and Powerpoint, as well as Google/Google Docs. In addition to these skills, I am also versed in using and performing research on the internet. If you are looking for someone who is extremely excited about working with you on proofreading your next online article, short story, blog, newsletter, or any other written material, there’s no need to look any further! I look forward to the opportunity to become your favorite proofreader!
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    Relationship Building
    Sales
    Managed Services
    Writing
    Active Listening
    Music Performance
    Computer Skills
    Email & Newsletter
    Business Development
    Communication Skills
    Customer Relationship Management
    Insurance
    Customer Service
    Proofreading
  • $40 hourly

    • 0.0/5
    • (1 job)
    I am a driven marketing professional who specializes in digital marketing and consumer insights. With experience and knowledge of SEO and text analytics, I am able to pull from consumer data/insights and implement strategies that generate a real difference in a company's marketing efforts.
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    Local SEO
    SEO Strategy
    Customer Relationship Management
    CRM Software
    Business Development
    Relationship Management
    Search Engine Marketing Strategy
    Digital Marketing
    Lead Generation
    Social Media Content
    Digital Marketing Materials
    Marketing
    Search Engine Optimization
    Digital Marketing Strategy
    Social Media Management
  • $35 hourly

    • 5.0/5
    • (2 jobs)
    I'm a skilled person willing to learn new things. I have experience in task management and organization as well as the Microsoft suite. With years of graphic design experience, I've commissioned a variety of projects. I work well with technology and tasks that involve managing multiple things at once.
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    Accounting Basics
    Notarization
    Compliance
    Microsoft Dynamics CRM
    Customer Satisfaction
    Customer Service
    Customer Feedback Documentation
    Customer Relationship Management
    Financial Plan
    CRM Software
    Finance
    Client Management
    Process Infographics
    Accounting
    Cash Flow Analysis
  • $45 hourly

    • 0.0/5
    • (1 job)
    I am a Marketing Automation Manager with over 3 years of experience in creating, implementing, and managing marketing automation for various industries. I have a keen eye for analytics and can use data to optimize campaigns, track performance, and drive conversions. My skills include building integrations, developing lead generation strategies, and creating custom reports and dashboards to help businesses make data-driven decisions. With my expertise in marketing automation platforms such as Hubspot, Marketo, and Pardot, I can help you streamline your marketing processes and increase your ROI. Let's work together to take your business to the next level!
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    Analytics
    Freelance Marketing
    CRM Software
    Customer Relationship Management
    Google Analytics
    Salesforce
    Marketing Automation Strategy
    Salesforce CRM
    Marketing Automation Audit
    Marketo
    Eloqua
    Marketing Automation
    HubSpot
  • $50 hourly

    • 5.0/5
    • (2 jobs)
    I am a dedicated talent acquisition professional with extensive experience sourcing, interviewing, and hiring top candidates. My expertise lies in all aspects of full cycle recruitment, particularly filling highly specialized technical and non-technical roles. With a proven track record of success in meeting critical staffing needs, I am well-versed in working in high-volume, fast-paced recruiting environments. I am adept at leveraging the latest recruitment technologies and strategies to attract and retain the best talent!
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    Human Resource Information System
    Client Management
    Cold Calling
    Customer Relationship Management
    DocuSign
    Google Workspace
    Adobe Photoshop
    Candidate Evaluation
    Candidate Sourcing
    Resume Screening
    Candidate Recommendation
    Recruiting
  • $60 hourly

    • 0.0/5
    • (0 jobs)
    To Utilize my passion for coaching and mentoring to empower individuals to reach their full potential. As a recent graduate of Dharma Coaching Institute, I am eager to leverage my education and professional experience to help people to achieve their professional goals. Seeking a position as a Career Coach where I can apply my knowledge of career development and job search strategies to guide clients towards success. As a self-motivated and dedication to helping others, I am committed to providing exceptional service and support to clients at all stages of their careers.
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    Customer Service
    Management Skills
    Customer Retention
    Client Management
    Microsoft Office
    Relationship Management
    Sales
    Customer Relationship Management
    Career Coaching
    Life Coaching
  • $35 hourly

    • 4.0/5
    • (7 jobs)
    Hey, I'm Angelo | The Modern SDR I architect high-impact outreach systems that transform cold prospects into engaged conversations and drive exponential growth for B2B companies. Leveraging 4+ years of experience across diverse verticals, I've mastered the art of implementing data-driven strategies that go beyond conventional email outreach. My approach has secured meetings with industry titans like American Express, LinkedIn, Nestle, Globant, and Centific. But what really matters is the systematic process behind these wins: 🎯 Orchestrated AI-focused outreach campaigns that secured 141 C-suite meetings in 6 months using data-driven personalization at scale 🎯 Designed high-conversion playbooks for premium agencies, delivering 95 qualified opportunities in 90 days through targeted multi-channel strategies 🎯 Scaled outbound initiatives across multiple sectors (including Binge Island and Vantage Point IO), optimizing campaigns through advanced data analytics 🎯 Engineered precision-targeting frameworks to identify and engage high-value prospects, ensuring alignment with ideal customer profiles 🎯 Deployed sophisticated personalization algorithms resulting in 88 positive responses in 10 days through strategic message optimization 𝗪𝗵𝗮𝘁 𝗦𝗲𝘁𝘀 𝗠𝗲 𝗔𝗽𝗮𝗿𝘁: - Deep expertise in both startup and enterprise environments - Advanced top-of-funnel strategy development - Seamless integration of cold email and LinkedIn outreach - Focus on high-intent lead identification - Proven track record of scaling outbound operations What drives results isn't just metrics—it's my systematic approach to transforming cold outreach into strategic partnerships. By combining precision targeting, data-driven narratives, and advanced follow-up sequences, I create scalable growth engines for businesses like yours. Ready to revolutionize your outbound strategy? Let's connect, 𝗔𝗻𝗴𝗲𝗹𝗼 | 𝗧𝗵𝗲 𝗠𝗼𝗱𝗲𝗿𝗻 𝗦𝗗𝗥
    vsuc_fltilesrefresh_TrophyIcon CRM
    Communications
    Outreach Strategy
    Data Scraping
    Market Research
    List Building
    Prospect List
    Lead Generation
    B2B Lead Generation
    Sales Prospecting Software
    Customer Relationship Management
    Email Campaign Optimization
    Email Copywriting
    Email Outreach
    Cold Email
  • $35 hourly

    • 0.0/5
    • (1 job)
    I achieved my Bachelor’s degree at the age of 19, a testament to my determination and work ethic. Starting from the age of 14, I have amassed years of valuable work experience and exposure in a professional capacity. My most recent role involved serving as a Legal Assistant at a distinguished criminal law firm. Beyond my skills in legal research, data analytics, and academic writing, I bring forth a narrative of growth and tenacity that I am eager to contribute. Whether you seek a dedicated legal professional to enhance your law firm's operations or a published author to assist with your project, I can help.
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    Professional Experience
    Microsoft Office
    Marketing
    Interpersonal Skills
    Customer Relationship Management
    Criminal Law
    Case Management
    Academic Writing
    Legal Research
  • $65 hourly

    • 0.0/5
    • (1 job)
    I am an experienced NetSuite user moving into NetSuite administration. With a strong ability to grasp process flows, I like figuring out how to make the software work with your company's processes or where a company needs to adjust processes to get the most out of the software.
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    Video Editing
    Videography
    Photography
    Documentation
    Google Sheets
    Enterprise Resource Planning
    ERP Software
    Customer Relationship Management
    Oracle NetSuite
    NetSuite Administration
  • $20 hourly

    • 5.0/5
    • (1 job)
    I have experience in both the private sector and education. I have developed skills that can be applied to most professions. Through these jobs I have become highly adaptable and thrive in new situations with changing priorities. Some of these skills include, but are not limited to.... *Proven project management skills that include the development and implementation of company/ schoolwide initiatives. *Experience training and managing employees/ teachers. *Adept at handling difficult (customers, students, teachers, parents) situations. *Experience with Zoom, Google Meets and Microsoft Teams video conferencing platforms. *Curation and instruction of resources for many different audiences. *Organization of information. *Social media content creator.
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    Digital Literacy
    Logistics Coordination
    Website Content
    Online Instruction
    English
    Digital Project Management
    Content Writing
    Microsoft Teams
    Zoom Video Conferencing
    Google Calendar
    Research & Strategy
    Educational Technology
    Customer Relationship Management
    Social Media Content Creation
    Editing & Proofreading
  • $30 hourly

    • 5.0/5
    • (2 jobs)
    I am a dynamic and solutions-focused Operations Coordinator with a proven track record of success in optimizing operational strategies, enhancing customer satisfaction, and bridging performance gaps to meet market goals. With extensive experience in operations management, I excel in resolving complex customer concerns, prioritizing prompt resolutions, and improving the overall customer experience. My ability to identify operational requirements, create action plans, and foster collaboration among cross-functional teams has consistently delivered results.My skills and competencies encompass operations management, customer experience enhancement, quality assurance, customer relations, and performance improvement. I thrive in a fast-paced environment, adapting to challenges and demonstrating flexibility in achieving business objectives.In my career at Verizon Wireless, I honed my negotiation and problem-solving skills, consistently delivering resolutions with kindness and integrity. I have collaborated effectively with sales, technical support, and billing teams to provide comprehensive customer support. My commitment to accurate documentation and meticulous record-keeping ensures the continuity of service and efficient follow-up.I have a verifiable record of success in proactively reviewing customer account information to identify and address their needs, leading to increased customer satisfaction. I played a key role in reducing churn and improving customer retention through proactive customer service and tier 1 troubleshooting on customer devices. Additionally, I aligned the organization for growth by offering incentives to clients, such as promotional discount codes, upgraded equipment, and loyalty plans.In my role as a Customer Service Operations Coordinator, I educated employees and supervisors on STD/FML processes, time coding, and resources. I prepared statistical reports, ensured attendance accuracy, and facilitated cross-functional collaboration. My data analysis skills helped identify trends in illnesses and FML, and I communicated effectively in writing to report incidents and discrepancies to management and leadership. I also successfully onboarded employees returning from leave.My career is marked by a commitment to operational excellence, strategic planning, and a dedication to improving customer satisfaction. I have a passion for instilling trust and confidence among board members, colleagues, and employees while equipping staff with new skill sets through coaching and mentoring. My expertise extends to business acumen, orchestrating work processes, and driving continuous growth.I am excited to bring my wealth of experience and skills to any organization, fostering a culture of excellence and delivering results that contribute to long-term value creation and success.
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    Training & Development
    Resolves Conflict
    Quality Assurance
    Employee Onboarding
    Communication Skills
    Data Analysis
    Problem Resolution
    Problem Solving
    Customer Relationship Management
    Customer Retention
    Contract Negotiation
  • $45 hourly

    • 0.0/5
    • (0 jobs)
    Versatile and results oriented professional with a robust background in project management and purchasing within the home building and land development industries. Adept at driving cost reductions, streamlining processes, and fostering relationships to support growth and operational excellence. Seeking to leverage my expertise in strategic planning, budget creation and management, and team leadership to contribute to a dynamic organization poised for expansion and success.
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    Relationship Building
    Relationship Management
    Pre-Construction
    Construction Document Preparation
    Construction Management Software
    Construction Management
    Forecasting
    Scheduling
    Purchase Orders
    Purchasing Management
    Customer Relationship Management
    Project Management
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