Hire the best CRM Developers in Hollywood, FL
Check out CRM Developers in Hollywood, FL with the skills you need for your next job.
- $85 hourly
- 5.0/5
- (24 jobs)
My name is Russell Giniger and I have over 15 years of implementation experience with CRMs/Support Desk Platforms such as Zoho, Hubspot, Pipedrive, Freshworks , HighLevel, Salesforce and Zendesk. All of my projects involve scope, implementation, QA. training, post launch optimization and support for CRM, VOIP Cloud Telephony, Support Desk with Omni Channel, marketing platforms and reporting/analytics. I have also implemented VOIP telephony systems with Omni Channel communication such as Nice Incontact , Ring Central, Talk Desk, Zentalk, Twilio, Justcall and Fresh Caller as well as speech analytics systems such as Call Miner. . I have also set up call marketing tracking with Ringba, Calltrackingmetrics and CallRail I have extensive experience in lead management, building pipelines, workflows, automations and implementing API integrations both custom and with zapier. I am also experienced in setting up CRM fields and data structures to implement reporting, analytics, dashboards and KPI’s needed to manage any business In addition, I have worked on CRM marketing strategies for email marketing, SMS, PPC, SEO, Lead Gen, Retargeting, Affiliates and Phone Call Campaigns. I have worked with clients in various industries such as healthcare, financial services, home services, home goods, construction, travel/hospitality, real estate, and e-commerce. I have also implemented CRMs, Support Desk with Omni Channel and Voip Dialers for Contact Center operations both remote and physical location. In addition, I have managed domestic and international Contact Center operations teams (sales, customer service and tech support) training, workforce management, quality assurance, business intelligence and recruiting. CRM Implementation- Hubspot, GoHighLevel, Monday, Salesforce, Zoho, Pipedrive, Zendesk and Freshworks (Freshsales and Freshdesk_. Workflow automations, help desk/ ticket case management, leads, contacts, accounts, knowledge base, customer portals, custom integrations and with zapier, sales pipelines, inventory management, e- mail marketing, marketing campaign management, SMS, telephony integration, accounting integration with credit card and ACH processing, reporting and analytics Cloud Based Telephony – Nice Incontact, Five 9, Fresh Caller, Ring Central - functionality such as call recording, skill based routing, queue management, predicative outbound dialer, lead management, call back scheduling, dispositions and agent status tracking/reporting Work Force Management Integrations with Telephony as well as CRM and Telephony integration for screen/script pops Call Center Consultant for inbound, outbound, sales and service- recruiting, training, quality assurance, team leaders, reporting, coaching and development. Virtual Call Center or center with physical location Speech Analytics Platform Implementations- Automate quality assurance process with Call Miner PlatformCRMCall Center ManagementCall Center SoftwareFreshdeskFreshworks CRMCustomer Relationship ManagementSalesTicketing SystemPhone CommunicationHelpdeskCustomer SupportCRM SoftwareCloud ImplementationZoho CRM - $18 hourly
- 5.0/5
- (1 job)
Excellent customer service and communication. Passionate in all projects with extreme attention to detail. Would love to offer services for virtual assistance, project management, and customer experience projects. Check out my website for more details! Helpyouservice.com Let’s connect!CRMClient ManagementCustomer SatisfactionAsanaCustomer OnboardingProject Management SupportOracleEmployee OnboardingCustomer Relationship ManagementCRM SoftwareIssue Tracking SystemTicketing SystemStaff Recruitment & ManagementProcurementCustomer ServiceTrelloCustomer Feedback DocumentationTableauMessaging System - $10 hourly
- 0.0/5
- (0 jobs)
Comunicadora Social, especialista en Relaciones Públicas y Marketing. Desempeño en: Telecomunicaciones, Agencias Publicitarias, Tecnología y en Área Comercial de consumo masivo Exitosa con el trabajo en equipo, aportando estratégias para impulsar en el mercado. Amante de los retos y desplazamiento de dificultades. Poseo habilidad para interrelacionarme con las personas, brindo captación inmediata de conocimientos, me adapto fácilmente a los cambios. Orientadora, perseverante y siempre preparada al manejo de situaciones adversas que atentan al cumplimiento de objetivos propuestos. Abierta a al aprendizaje y amante del intercambio de ideas. Creo en el diálogo siempre que se trate de participantes con profesionalidad.CRMCustomer Experience ResearchCreative WritingOrganizational PlanMarketingSlackMultitaskingProspect ResearchMicrosoft OfficeBudget PlanningCustomer Relationship ManagementOracleCustomer ExperienceKey Account ManagementPipedriveMicrosoft Excel Want to browse more freelancers?
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