Hire the best Customer Engagement Freelancers in the United Arab Emirates

Check out Customer Engagement Freelancers in the United Arab Emirates with the skills you need for your next job.
  • $80 hourly
    As an accomplished Customer Success Manager with 20 years of experience in client-facing roles, I excel in delivering superior customer service and steering clients towards their goals. My expertise encompasses customer onboarding, churn reduction, product adoption, and CRM management. I have a consistent record of achieving renewal targets and driving business growth, including spearheading marketing campaigns that surpassed company objectives. My collaborative approach and strong communication skills are key in working effectively with data and design teams to improve user experience and fulfill project demands. I'm committed to continuous learning and growth, aiming to contribute significantly to your company's success. Core Competencies: Customer Retention & Churn Management Product Adoption & User Engagement Strategic Project Management Email Marketing & CRM Optimization Customer Success Achievements: Streamlined customer onboarding, enhancing immediate value and integration. Drastically reduced churn and boosted product adoption through exceptional customer experiences. Enhanced platform adoption by developing comprehensive resources, like FAQ sections and Typeform landing pages. Guided customers in defining business objectives and mapping their customer journey for optimal results. Renewal & Business Development: Achieved renewal targets, reinforcing customer loyalty and retention. Forecasted renewal metrics for strategic business planning. Identified and exploited upsell/cross-sell opportunities, augmenting revenue. CRM Management & Optimization: Enhanced user experience with efficient user flows. Increased engagement among inactive users by 12.5% over 3 months. Designed email workflows promoting effective product usage. Marketing & Project Management Excellence: Led email campaigns exceeding quarterly targets by 13%. Drove new subscriptions by understanding and leveraging audience behavior. Utilized behavioral data for audience segmentation and personalized promotions. Created and edited content across various mediums, including email, web, and advertising materials. Provided comprehensive analytical reports on marketing KPIs. Cross-department Collaboration: Partnered with the data team for new CRM user behavior analytics. Developed performance tracking and forecasting dashboards. Ensured communication projects met design requirements through collaboration with the design team. Coordinated localization projects with external translators. Proficiency in Tools: Jira, Zendesk, Loom, Mautic, Sendgrid, Miro, Figma, Superset, Aircall, Calendly, Google Suite, Slack.
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    Marketing Plan
    Marketing
    Client Management
    Interpersonal Skills
    Sales Consulting
    Sales Call
    Email Management
    Customer Service
    Project Management
    Account Management
    Software Maintenance
    Contract Management
    Customer Support
  • $7 hourly
    I can build, manage, and optimize your social media marketing strategy or platform. I will help you reach your business goals, whether you are new to marketing on Instagram, Facebook, Twitter, Linkedin, and YouTube. My expertise includes creating long-lasting relationships with your current clientele through branded storytelling and garnering new clients through lead generation, retargeting, and experiential marketing campaigns.
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    Content Writing
    Data Mining
    Bookkeeping
    Windows Template Library
    Microsoft PowerPoint
    Transaction Data Entry
    Email Communication
    Google Docs
    Data Entry
    Typing
    Microsoft Word
    Social Media Management
  • $10 hourly
    Hi! I’m Emery, a professional Community Manager/Moderator who has skills in project management, communication, social networking, and event planning. I’m ready to help the project grow with my best efforts.
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    Community Strategy
    Marketing Strategy
    Social Customer Service
    Instagram
    Customer Support
    Customer Service
    Interpersonal Skills
    Mental Health
    Time Management
    Facebook
    Community Moderation
    Community Management
    Leadership Skills
    Social Media Management
  • $10 hourly
    I am an experienced administrative assistant with a strong passion for helping others and a commitment to delivering high-quality work. With over two years of experience in the field, I bring a wealth of administrative and technical skills to the table, including: • Proficiency in MS Office, CRM tools, and Google Suite • Strong customer service skills • Ability to schedule appointments efficiently • Accurate data entry abilities • Live chat support experience I also have experience using communication tools such as Google Meet, Zoom, MS Teams, Skype. I previously worked as a Project Assistant for a Fortune 500 company for two years and delivered exceptional results in key administrative tasks, customer engagement and research work for complex projects. I have excellent communication and multitasking abilities. I will be delighted to listen and engage with your customers to offer solutions to their enquiries. My goal is to provide efficient and effective support to help you and your team achieve your goals and free up your time for more important tasks. If you're looking for an efficient and effective virtual assistant to support your business, send me a message to start working together.
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    Topic Research
    Communication Skills
    Project Delivery
    Online Chat Support
    Virtual Assistance
    Customer Service
    Environment & Green Technology
    Project Management
    Email Support
    Microsoft Office
  • $35 hourly
    Accomplished highly motivated Senior Customer Service with 15 years of proven proficiency in customer relations. Perceptive, and confident in making quick effective decisions with minimal information. Able to adapt and use available manpower and resources, data, and tools to set priorities to ensure the smooth operation of the organization. Collect notable information to improve customer satisfaction and ensure customers' needs are well-addressed.
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    Customer Satisfaction
    Coaching
    Customer Experience Research
    Electronic Data Interchange
    Customer Retention
    Business Operations
    Administrative Support
    Customer Service Training
    Customer Experience
    Call Center Management
    Customer Support
    BPO Call Center
    Customer Relationship Management
    Training & Development
  • $35 hourly
    Detail-oriented Sales Coordinator with a wide range of experience supporting sales teams and facilitating smooth operations. Proficient in managing administrative tasks, coordinating sales activities, and providing top-notch customer service. Adept at optimizing processes to drive efficiency and maximize revenue generation. Strong interpersonal skills with a proven ability to foster positive relationships with clients and internal stakeholders. Seeking to leverage expertise to contribute to a dynamic sales team's success
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    Problem Resolution
    Administrative Support
    Sales
    Event Planning
  • $67 hourly
    Dynamic and accomplished CRM & product professional, with over 15 years of mixed professional experience in CRM (product’s user engagement, workforce standardisation and optimisation for sales, operations, and marketing), product management, and marketing communication, with major focus in user engagement and infrastructure. I have assembled, mentored, and expanded high-efficiency technical Product CRM teams for martech, sales, and operations. Proven track record of driving end-to-end CRM and product strategies aligned with company vision. A creative leader with deep expertise in managing and mentoring high-performing teams, coordinating cross-functional collaboration, and delivering successful product roadmaps. Experienced in agile methodologies, UI/UX, and engineering. Passionate about innovation, CRM technologies, marketing automation, and digital transformation with a can-do attitude and exceptional planning and organisational skills. Global experience in leading B2C/B2B/B2B2C hyper-growth PropTech and FinTech, as well as multinational B2B industrial conglomerates ranked on Forbes' Global 2000 and FORTUNE's World's Most Admired Companies. I have driven revenue growth through strategic go-to-market demand generation, content creation, and digital marketing. I've successfully launched global products, managed budgets, built strong brands, and engaged stakeholders. Notable organisations I've collaborated with include Huspy, SumUp, Ingersoll Rand, Pentair, Tyco, Westlock Controls, Biffi, and others. I am continuously seeking international opportunities and projects, interested in entrepreneurship, diversity and inclusion, education, and volunteering initiatives. I believe that working with genuine purpose, transparency, and meaningful culture are key pillars for successful teams and businesses.
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    Omnichannel Automation
    Project Management
    CRM Software
    CRM Automation
    Customer Service
    Sales Operations
    MarTech
    Journey Mapping
    Strategy
    Expert
    Customer Experience
    Salesforce
    HubSpot
    Product Management
  • $200 hourly
    I have experienced in Law firm; real estate works and administrative works. -Customer Service -Personal Secretary -Human Resource Management -Admin works
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    Lifestyle & Travel
    Microsoft Office
    Office Administration
    Real Estate Listing
    Real Estate
    Real Estate Marketing
    Insurance
    Microsoft Excel
    Computer Basics
    Human Resource Management
    Law
    Administrative Support
  • $75 hourly
    It is my interest to assist companies in the areas of customer service, developing strategies, market research, online help and all related to keeping clients . I value relationship marketing with excellent customer service. And recognize that repeat business concrete the way to the Goal while new business can set a New goal that will lead to more development and sustainability. At the end we need to fuel the business. On the heavier task, you can hire me for product development and testing, product manager, tecnical consultancy work for security doors and shutters.
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    Product Concept
    Product Testing
    Business
    Troubleshooting
    Business Cases
    Safety Assessment
    Writing
    Online Sales Management
    Online Help
    Online Chat Support
    Market Research
    Customer Development
    Product Development
    Business Development
  • $40 hourly
    PROFILE I'm an experienced professional in the field of Customer Relations, Retention, Finance and Administrative support. I am your go-to person as a strategic and supportive partner for your customers at every stage of the buying process. I am focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals. I can work in fast-paced environment demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service. I am confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects, able to multi-task effectively. I offer an 8-year track record demonstrating multiple skills and the ability to follow through with projects from inception to completion. Regular communication is important to me, so let's keep in touch.
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    Customer Service
    Customer Data Platform
    Executive Support
    Presentations
    Communication Skills
    Administrative Support
    Customer Retention Strategy
    Data Analysis
    Information Analysis
  • $35 hourly
    Experience: -Sales Manager @Giift - Xoxoday - SaaS/ Fintech for 2 years. -Account Management @Telcovas Solutions - Technology Telecom for 2 years. -Senior Customer Relations Executive @Vodafone UK for 2 years. -Search Engine Evaluations @Appen Connect - Transcription/Social media evaluator for One year. -Customer Relations Team Leader @Etisalat UAE for One year managing a small team of 5-10 Agents. -Airport Services Agent @Emirates Airlines - Ticketing - Customer Success for 2 years. Qualifications: -Fluent in English -Native in Arabic -Great communication skills, detail-oriented. -Activity and resource planning. -Organizing and motivating a project team. -Controlling time management. -Cost estimating and developing the budget. ... -Ensuring customer satisfaction. ... -Analyzing and managing project risk. ... -Monitoring progress. -Willingness to constantly learn and improve. -Leadership skills -Open-minded -Outbound/Inbound -Sales Management -Pipeline Experienced in: -Slack -Hubspot -Oracle -Amazon Seller center -Trengo -Freshdesk -TrustedShops -Trustpilot -Microsoft office suite -Google Office suite -Zendesk
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    Customer Support
    Account Management
    Social Media Advertising
    Customer Retention
    Microsoft Office
    Partnership Development
    Customer Service
    Project Management
    Spreadsheet Software
    Communication Skills
    Phone Support
    Call Center Management
    Email Support
    Customer Feedback Documentation
  • $9 hourly
    Are you ready to take your social media and administrative tasks to the next level? Look no further; I am here to help! Here's a snapshot of the key services I offer and the skills I bring to the table: 𝗞𝗘𝗬 𝗦𝗞𝗜𝗟𝗟𝗦 & 𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦:💻 1️⃣ Administrative Support 👉 Email Management 👉 Report Preparation 👉 Shopify Management (Orders, Inventory, Website Navigation) 👉 Appointment Setting 👉 Calendar Management 2️⃣ Social Media Management & Engagement 👉 Content Creation 👉 Content Scheduling 👉 Customer Engagement 👉 Report Preparation 👉 Keyword Research 3️⃣ Automation Workflows 👉 ASANA Workflow Setup 👉 TRELLO Workflow Setup 𝗧𝗢𝗢𝗟𝗦 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘:✍ 1️⃣ Design and Content Creation Tools 👉 CANVA 👉 ADOBE ILLUSTRATOR 2️⃣ Social Media Management Tools 👉 AGORAPULSE 👉 LOOMLY 👉 SOCIAL SPROUT 3️⃣ SEO and Digital Marketing Tools 👉 AHREFS 👉 SEMRUSH 4️⃣ CRM Tools 👉 ONTRAPORT 👉 CONSTANT CONTACT 5️⃣ Office Suite Tools 👉 MS OFFICE (WORD, EXCEL, POWERPOINT) 👉 GSUITE (DOCS, GOOGLE SHEETS) 6️⃣ Project Management Tools 👉 ASANA 👉 TRELLO 7️⃣ Facebook Business Suite 👉 META BUSINESS
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    Task Coordination
    Legal
    Content Writing
    Automated Workflow
    Form Completion
    Trello
    Social Media Marketing
    SEO Audit
    Social Media Management
    Scheduling
    Asana
    Administrative Support
    SEO Keyword Research
    Communications
  • $50 hourly
    I am a part-time Virtual Assistant. I offer distinct value through creating systems that help to organize your business and save you time. If I am to correspond on your behalf, all correspondence sent is handled respectfully and professionally. I always conduct myself with respect and kindness. I am a self-starter with excellent communication skills. Give me clear directions and I can complete any task. I am proficient with Shopify, Pinterest, Instagram, Facebook, Canva.
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    Customer Service
    Problem Solving
    Entrepreneurship
    Travel & Hospitality
    Multitasking
    Customer Analysis
    Communication Skills
    Receptionist Skills
    Active Listening
    Content Distribution & Promotion
    Event Planning
    Data Analysis
    Interpersonal Skills
    Time Management
  • $20 hourly
    Experienced Business Development Executive with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Operations Management, Management, Telecommunications, Service Delivery, and Technical Support. Strong business development professional with a Management Accounting focused in Business/Commerce, General from University of Cebu.
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    Customer Service
    Customer Retention
    Administrative Support
    Customer Support Plugin
    Business Development
    Data Entry
    Customer Satisfaction
    Customer Experience
  • $18 hourly
    I am nature, positive, hardworking and multi-tasking person. Motivated and reliable Receptionist/Customer relation with an almost 6 years of experience providing customer service, communication and assisting their need and give a satisfaction of service. I always make sure to achieve the highest standard at any task and service in any situation. I can work very well under pressure and I can handle customer complaints and solving problematic situation.
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    Hospitality & Tourism
    Customer Service
    Phone Communication
    Multitasking
    Transaction Data Entry
    Telemarketing
    Financial Report
    Office Administration
    Clerical Skills
  • $8 hourly
    Hi! My name is Axel. I am a passionate Admin with minor experience in writing documents. I am very dedicated with a positive mindset to every work I'm doing. My young-willed freelancer character will help you to lighten your workload.
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    Customer Care
    Multitasking
  • $7 hourly
    I am a customer service specialist seeking a challenging career overseas or while traveling. I am self-motivated and highly creative, with a passion for technology and consumer electronics. Whether you need help on managing your social media accounts or answering to your customer inquiries on your online store, I'm the man for the job.
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    Microsoft Excel
    Hospitality & Tourism
    Outbound Sales
    Microsoft Office
    Technical Support
    Computer Skills
    Customer Service
    Retail Merchandising
    Sales
    Travel & Hospitality
  • $5 hourly
    Need someone to pay attention to every little details your clients are worried will get overlooked? Not to bother, with over 7+ years of experience in carefully listening and paying close attention to every single details presented to me while handling customers queries and providing proven solutions to their problems, I've been able to secure a success track record through my Customer Service & Hospitality Career. I have gained mastery in keynote skills and software technology needed to drive efficient customer experience and provide the best services/products for your customers while building their reliability and trust in your brand. I am efficient but not limited in executing the following tasks: ✓ Handling client's complaints and resolving misunderstandings ✓ Delivering tasks and responding to requests on a timely basis ✓ Managing Inbound and Outbound Calls ✓ Giving top-notch customer service care needed to achieve customers satisfaction I have proficiency with these softwares: ° Zendesk ° Hubspot CRM ° Google Workspace ° Microsoft Office ° Skype ° Slack ° Calendly ° Can handle any dialer you prefer Schedule an interview right away as time zone differences do not limit my availability. I'm excited to chat.
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    Purchase Orders
    Customer Service
    Live Action Explainer
    Ticket Alternative
    Phone Communication
    Business Intelligence
    Order Entry
    Order Tracking
    Zendesk
    Sales & Marketing
    Phone Support
  • $18 hourly
    SUMMARY An experienced strategic marketer with 19 years of experience, specializing in data analysis and insights to drive successful marketing campaigns and initiatives. Adept at using data analytics tools and presenting complex data insights to stakeholders, with a proven track record of project management and cross-functional teamwork.
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    Data Analysis
    Business Plan
    Freelance Marketing
    KPI Metric Development
    Business Intelligence
    Brand Identity
    Information Analysis
    Branding
    Analytical Presentation
    Data Analytics
    Marketing
    Visualization
    Marketing Management
  • $6 hourly
    To secure a position as a team player in a people-oriented organization where I can utilize my banking and customer service experience and accounting background to achieve corporate goals and professional development.
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    Customer Relationship Management
    Customer Information Control System
    Customer Service Analytics
    Customer Service
    Customer Feedback Documentation
  • $10 hourly
    OBJECTIVES: To be able to obtain job employment that nourishes skills and a career that sustains personal and inter-personal relationships, enhancing value, respect and environmental sustainability. KEY QUALIFICATION: Customer service skills, excellent and negotiation skill, familiarity with computer use, good presentation and excellent personal organization. A passion for a retail industry, comfort with shifts, comfort with physical work .Ability to work in a team, pride in achieving individual targets, flexibility and punctuality, matured, diligent and quick learner.
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    Promotion
    Custom Ecommerce Store
    Retail Merchandising
    Electronics
    Management Skills
    Customer Service
    Sales
    Outbound Sales
    Calculation
    Microsoft Excel
    Retail & Consumer Goods
  • $20 hourly
    I am passionate about using my past work experience. From accurate data entry to editing/proofreading a piece of writing, or improving the use of a CRM system, I like to know that I have done a good job for my clients and been reliable in the process! I am a good communicator and will always reply to communications. I take pride in being professional and respectful to my clients throughout and expect the same back. I look forward to working with you soon!
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    Data Entry
    Translation
    Community Engagement
    Employee Engagement
    Engage
    Educational Software
    Copy & Paste
    Microsoft Excel
    Editing & Proofreading
    Salesforce
    System Administration
  • $30 hourly
    A hospitality management professional with over 10 years of international experience across hotels and resorts. Driven to improve operational efficiency and boost revenues through innovative management techniques. Able to quickly understand complex concepts, identify, solve problems, and implement systems that optimize productivity, guest satisfaction, highly skilled in driving positive profitability & guest satisfaction given strong background in Rooms Division.
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    Quality Audit
    Quality Assurance
    Communication Etiquette
    Email Management
    Communications
    Customer Experience
    Training & Development
  • $17 hourly
    Experienced Hospitality professional with a demonstrated history of working at the hospitality industry leading hotel brands. Strong operations professional with a focus in Hotels and Retail companies. Graduated from Cesar Ritz College Switzerland and with a continuous studies in Digital Marketing from Keiser University USA. Customer Experience Implementation Plans Problem Solving New Business Development Team Management Recruiting Event planning & management
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    Hotel Design
    Destination Rewards Loyalty
    Staff Recruitment & Management
    Team Training
    Team Building
    Administrative Support
    Sales & Marketing
    Multitasking
    Problem Resolution
    Creative Direction
  • $30 hourly
    I am an Executive Assistants who provides a high-level of administrative support to executives and senior managers. I play a crucial role in ensuring the smooth functioning of an organization by managing schedules, coordinating meetings and travel arrangements, preparing reports, and handling confidential information. My top skills as executive assistant includes exceptional organizational and time management abilities, excellent communication and interpersonal skills, proficiency in office software and technology, attention to detail, problem-solving capabilities, and the ability to work under pressure. With my expertise, I contribute an effective and efficient operation of businesses and help executives focus on strategic decision-making. Let's keep in touch and I am willing to support.
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    Supply Chain & Logistics
    Logistics Management
    Logistics Coordination
    SAP ERP
    Order Tracking
    Order Processing
    Order Management
    Order Entry
    Customer Service
    Customer Care
    Document Management System
    Executive Support
    Microsoft Excel
    Data Entry
  • $20 hourly
    4 years of Experience as an administrative and sales executive. Focused, responsible, and driven professional with years of diverse business and operational management experience. Contributes actively to company goals, both autonimously and as a crossfunctional team member. Dynamic with a positive deameanor. Seeking a challenging and rewarding new role in operations management with a focus on promoting safety, customer service, business and managements skills. Targeting roles that will allow for career advancement and growth.
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    Time Management
    Customer Care
    SAP ERP
    Microsoft Word
    Office Management
    Administrative Support
    Office Administration
    Microsoft Excel
  • $5 hourly
    A dedicated admin assistant. I make sure clients are offered the best service and are satisfied with their experience.
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    Communication Skills
    Customer Relationship Management
    Telesales
    Cold Calling
    Microsoft Office
    Customer Service
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