Hire the best Customer Engagement Freelancers in Toronto, ON

Check out Customer Engagement Freelancers in Toronto, ON with the skills you need for your next job.
  • $75 hourly
    I help people get jobs in customer success. My approach to resumes differs from your average writer, this strategy is geared 100% towards landing more interviews and is meticulously crafted based on keyword visibility and modern design. 🔑 Analyzing industry related keywords to position you as the BEST candidate possible 💣 Showcasing IMPACT by prioritizing achievements over “responsibilities” ✔️ Optimizing your resume to pass the infamous “ATS” 🔥 Formatting content to be aesthetically pleasing 🔎 Ensuring proper grammar, punctuation, and flow A former team lead of customer success management at a Toronto SAAS company. I led a team of 9 customer success manager. Importantly, I have hired 15 people (i..e, support, onboarding team, account managers), created onboarding process, customer journeys, email outreaches, health scores, CSM scripts, playbooks for churn and renewals. I currently am a Key Enterprise customer success managers for the largest E-Commerce companies in Europe and Middle East Key Enterprise Customer Success Manager - Recharge ● Held the largest portfolio across 25 account managers, with an annual revenue of 50 million USD ●Managed 35 key accounts across Europe with 0 churn in 12 months ● Secured 15 contracts worth 50 million to 200 million USD with C-suite executives ● Developed product roadmap to increase EU company revenue (i.e., currency, language, payment processors) ● Established customer advisory board in Europe to shape product road map ● Revived company presence and merchant relationships throughout Europe following severe neglect ● Mentored 3 junior account managers in bi-weekly meetings to improve best practices and strategic advisement ● Established account manager best practices in data hygiene, Salesforce, notes, and call recording Enterprise Success Manager - Pencil • Managing 50+ accounts (Fortune 500 Enterprise accounts) and owning entire customer portfolio • Conduct recurring business reviews, identify up-sell opportunities, and manage customer renewals. • Owning entire customer lifecycle post sales • Established new service offering to increase client LTV 50% • Established standardized kickoff scripts for consistent customer experience • Direct the efforts of diverse groups to achieve program goals and objectives, including internal cross-functional teams, Product, Creative, Engineering, and 3rd party partners • Works progressively with sales and marketing team to identify customer growth areas, exploit strategic advantages, and build value for existing customers • Currently executing a project to create a customer journey map to affect time to value, value progression, and customer sentiment Customer Success Team Lead - OneLocal • Directly managed 7 CSM's remotely in UK, Canada, South America • Developed scalable process for new user on-boarding and ongoing training. • Create scripts for CSM's to enable scalable processes and consistent customer experience • Lead training sessions to continue to strengthen and develop the CSM team's core skills. • C-suite and Investor relationships for the company • Establishing a customer advisory board with product team to navigate road map • Work with the product and developer team to design, implement and improve-app user experience. • Creation and implementation of multiple customer journeys across the product suite. • Collaborating with the sales team to support company growth (case studies, referrals, training) • Own ultimate responsibility for the customer’s retention and expansion success with enterprise and Senior Customer Success Manager •Responsible for managing a portfolio comprised of 200+ small business clients and enterprise clients •Maintained client relationships to ensure adoption, retention, and expansion of SAAS products. •Carried monthly quota of churn and expansion. •Average churn of 3.7% across 6 months. •Aided in training new customer success team members on process and product•Responsible for managing a portfolio comprised of 200+ small business clients and enterprise clients •Maintained client relationships to ensure adoption, retention, and expansion of SAAS products. •Carried monthly quota of churn and expansion. •Average churn of 3.7% across 6 months. •Aided in training new customer success team members on process and product
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Voice of the Customer
    Customer Retention
    Customer Information Control System
    Customer Onboarding
    Customer Experience Management Software
    Customer Satisfaction
    Customer Relationship Management
    Customer Retention Strategy
    Customer Experience Research
  • $50 hourly
    Bringing over 5 years of distinguished project management experience spanning IT software and the banking sector, I offer robust skills in project management and customer engagement. Backed by extensive professional service delivery and customer success achievements, I have honed a sharp insight into customer needs, consistently delivering tangible business value. I am poised to leverage my expertise in orchestrating seamless project planning and management, ensuring on-time delivery while adeptly managing risks. I am enthusiastic about embracing challenges and committed to fostering collaborative endeavors that drive the company towards heightened levels of success.
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    Jira
    Smartsheet
    ClickUp
    Slack
    Project Risk Management
    Project Delivery
    Professional Experience
    Customer Satisfaction
    Business Analysis
    Data Analysis
    Project Management
    Test Results & Analysis
    Data Visualization
    SQL Programming
  • $34 hourly
    Surya is an Aspirant and Innovative leader, he is a Six Sigma Black certified professional with a confluence of PMP and SCRUM certifications possessing 19 years of overall experience in delivering cost-effective, high-performance technology solutions to meet shifting organizational demands. Astute technology-business professional able to translate operational needs and develop technical solutions and IT Service Management operations across various Domains (IT, Healthcare, BPO, Banking/Financial sectors etc.) Proven ability to transform global delivery in T&T and lead across multiple IT businesses across various regions. Significant successful leadership through mergers (Process, Functions and Tools Integration), acquisitions, and divestitures. Effectively develops relationships with key business partners (3rd Parties and Client) to manage P&L delivery. Capabilities: • IT Project & Program Management, Delivery • IT Service Management end to end Capabilities Deployment and Delivery • Clear, Compelling, Credible Visionary towards Process and Functions • Technology Strategy & Road Map (Transition and Transformation with Pre-Sales Skill-set) • Strategic planning and business process improvements (SIP's and CSAT's) • Innovation, Automation and RPA (Excel, Access, SQL, Tableau, Python and PowerBI) • Vendor Management (Hardware & Software) • Regulatory Compliance & Governance • Business partnership and cross-functional team building
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Client Management
    IT Asset Management
    Service Level Agreement
    Program Management
    IT Project Management
    Project Analysis
    Microsoft Access
    Excel Formula
    Customer Analysis
    IT Service Management
    ITIL
  • $35 hourly
    PROFESSIONAL PROFILE Iam an experienced Professional with over 8 years of dedicated service in client services in the financial, investment and Auto industry. My commitment lies in providing impactful support and nurturing enduring client relationships, which have yielded remarkable retention rates. I excel in efficiently managing caseloads and maintaining meticulous client documentation. My versatility in communication empowers me to connect effectively with a diverse range of clients and collaborate seamlessly within teams to achieve collective objectives .I am well-versed in defusing challenging situations while interacting with a diverse clientele. In every role, I prioritize emotional resilience, cultural sensitivity, collaboration, and compassion, striving to make a positive impact. PROFESSIONAL HIGHLIGHT * Accomplished professional with an MBA in Finance and Bachelor of Science in Marketing.
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    Scheduling
    Project Logistics
    Report Writing
    Presentations
    Accounts Receivable
    Customer Support
    Phone Communication
    Problem Resolution
    Office Administration
    Administrative Support
    Business Development
    Communication Skills
  • $56 hourly
    I'm a seasoned Project Manager and Customer Experience Specialist with a passion for driving positive change through strategic planning and collaborative partnerships. With 8 years of extensive experience in project management, customer success, and international development, I've honed my skills in delivering exceptional results in diverse and fast-paced environments. What I Bring to the Table: Project Management Excellence: From complex EdTech projects for large school districts to international consulting initiatives funded by prestigious institutions, I've successfully managed projects from inception to delivery, ensuring alignment with strategic goals and exceeding client expectations. Customer-Centric Approach: I thrive on building meaningful relationships with clients and stakeholders, leveraging data-driven solutions to enhance customer experiences and drive positive outcomes. My ability to tailor project plans and platform launches to meet each client's unique needs sets me apart. Cross-Functional Collaboration: I believe in the power of teamwork and collaboration. Throughout my career, I've collaborated closely with cross-functional teams to deliver on-time and error-free solutions, fostering transparency and alignment across all stakeholders. Why Choose Me: Proven Track Record: My track record speaks for itself. Whether it's achieving a 100% customer satisfaction score or leading successful projects funded by renowned institutions like the World Bank and the African Development Bank, I consistently deliver results that make a difference. Multilingual & Multicultural: Fluent in English, French, and Arabic, I thrive in multicultural settings and excel at communicating effectively with diverse audiences. My ability to bridge cultural and linguistic barriers ensures seamless collaboration and understanding. Certified Professional: As a certified Project Management Professional (PMP) with a master’s degree in Agronomic and Food Processing Industries Economy and Management, I bring a unique blend of academic knowledge and practical expertise to every project I undertake. Let's Collaborate: Whether you're looking for a skilled project manager, a customer experience expert, or someone who can bring fresh ideas and insights to the table, I'm here to help. Let's connect and explore how we can work together to achieve your goals!
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    Data Analysis
    Microsoft Office
    Atlassian Confluence
    Zendesk
    Smartsheet
    Jira
    Asana
    Salesforce
    Qualitative Research
    Quantitative Analysis
    Process Improvement
    Project Management Professional
    Customer Experience
  • $45 hourly
    SENIOR-LEVEL: BUSINESS SYSTEMS ANALYSIS | SOLUTIONS CONSULTING Accomplished, forward-thinking IT solutions consultant and business analyst with 8-year portfolio of success driving digital transformations, innovation, and business-critical projects across the sports & gaming, banking, oil & gas, and IT industries. * Reputation as big-picture thinker, and creative problem-solver, with solid tactical execution & project management skills and talent for building, leading, and empowering high-performing teams. * In depth knowledge of the Software Development Life Cycle (SDLC) phases such as planning, analysis/design, development, and testing for the software/system development process. * Experience in development of process flow diagram, use case diagram, activity diagram, and sequence diagram by using UML methodology, rational rose, MS Visio and lucid charts. * Adept at prioritizing, multi-tasking, and pivoting to adapt to ever-changing work environments.
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    Business with 100-999 Employees
    User Acceptance Testing
    Agile Project Management
    Agile Software Development
    Business
  • $15 hourly
    • Strong project management skills, with experience leading and managing multiple projects to achieve company goals. • Proven expertise in social media marketing, with a focus on Instagram, generating leads, and developing customer segmentation and conversion strategies. • Proficient in creating and curating creative and engaging content across multiple social media platforms, including graphic design, ad creation, and content curation. • Experienced in research analysis, with the ability to perform extensive research, analyze performance, response rates, and results to achieve quality and consistency. • Excellent communication and interpersonal skills, with the ability to work collaboratively with different teams and stakeholders to improve business efficiency and deliver key objectives. • Strong attention to detail, with experience in reviewing and recommending improvements in business processes. • Proficient in delegation, with experience in delegating responsibilities as needed.
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Team Management
    Customer Support
    Research Documentation
    Administrative Support
    Project Management
    Data Entry
    Community Engagement
    Client Management
    Social Media Strategy
    Graphic Design
    Instagram
    Social Media Management
    Social Media Content Creation
  • $20 hourly
    SKILLS * Safe Work Practices * Attentive Service * Safe Food Handling Procedures * Cleanliness Standards * Service Coordination * Time Management * Teamwork and Collaboration CAREER OBJECTIVE Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
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    Server
    Food
    Customer Service
  • $29 hourly
    HIGHLIGHT OF QUALIFICATIONS Sales & Account Administrator Experience: * Proficient in bookkeeping, including payrolls, supplier invoices, and government remittance. * Expert in billing, invoicing, and database management of client accounts. * Knowledgeable of financial and accounting reports, using Simple Accounting Software. * Multitasked adept at working with several applications, including CRM. * Skilled in complex filing of source documents in records management systems. * Responsible for organizing time schedules and improving team productivity. Client Service Successes: * Possess an excellent reputation with customers as a helpful and competent professional. * Strong customer service skills, team player, with very strong interpersonal skills and professionalism. * Demonstrated full understanding of current marketing campaigns and offerings and can
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    Customer Satisfaction
    Customer Experience Management Software
    Sales & Inventory Entries
    Cash Flow Statement
    Supervision
    Bank Reconciliation
    Management Skills
    Training & Development
    Inventory Management
    Order Management
    Front
    Retail Sales Management
  • $22 hourly
    Dynamic and results-driven Finance professional with over 5 years of mutual fund industry experience. Proficient in transforming complex data into actionable insights, fluent in programming languages with a solid understanding which I have gained both at my last role and continuously through various intense training certificates. Also confident in aligning stakeholders needs with the designed solutions.
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    SQL Programming
    Microsoft Office
    Data Visualization
    Market Research
    Project Management
    Business Analysis
    Data Cleaning
    Data Analysis
    Receptionist Skills
    Virtual Assistance
    Data Entry
  • $25 hourly
    Real estate professional for 10 years. I started working with residential and commercial companies before getting my own license. I can do listing, representation and APS paperwork with my eyes closed. Happy to help you grow your business on the admin end while you expand your network.
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Project Scheduling
    Document Review
    DocuSign
    High-Ticket Closing
    Real Estate Listing
    Real Estate Closing
    Customer Onboarding
    Microsoft Excel
    Real Estate
    Google Workspace
    Microsoft Office
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