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Hire the best Customer Engagement Freelancers in Pennsylvania

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  • $30 hourly

    • 5.0/5
    • (5 jobs)
    A highly motivated and dedicated education professional with a proven track record of success in developing engaging learning experiences, analyzing data to drive improvement, and communicating effectively with diverse stakeholders. My expertise spans special education, early childhood education, and educational leadership, reflecting a strong commitment to student growth and development. Key skills and strengths include curriculum development and assessment, data analysis and program evaluation, communication and collaboration, and technology integration. Notable accomplishments include implementing high-quality behavioral programs, conducting equity audits and developing inclusive entry plans, and collaborating on recruiting and hiring processes.
    Featured Skill Customer Engagement
    Communications
    Training
    Instructional Design
    Management Skills
    Education
    Social Media Engagement
    Customer Service
    Training Presentation
    Community Engagement
    Employee Engagement
    Team Management
    Education Presentation
    Microsoft Office
  • $40 hourly

    • 5.0/5
    • (1 job)
    Writer. Speaker. Actress. Director. It would seem as if Joline is just full of ideas and actually gets them done! (So you don't have to.) After running a successful home business from social media for 12 years, Joline transitioned to assisting small businesses with their social media needs during the lockdown of March 2020, when many business owners felt overwhelmed and "behind" on social media - with no time to catch up. She picked up the slack for them with social media content creation, short-form video (reels), and blog/newsletter content . . . and never looked back. Don’t have time to write creative content for your social media pages? Let me do it for you! Current and past clients include: Brkich Design Group Century 21 Your Way (contributor) Brighton Music Center (contributor) Brighton Music Center (contributor) Stray Cat Studio (contributor) Neighborhood North Museum of Play (contributor) Courtney Laughlin Frame Studio and Gallery Northside Carpet and Oriental Rugs Beaver County Chamber of Commerce (Light Up Night, 2021) Andrea Walker for School Board (2021 Campaign)
    Featured Skill Customer Engagement
    Acting
    On-Camera Presenting
    Content Creation
    Video Editing
    Social Media Content
    Blog Writing
    Content Writing
    Blog Content
  • $33 hourly

    • 5.0/5
    • (1 job)
    With a solid background in regulatory compliance, document review/management, and financial analysis, I bring expertise in areas such as mortgage loans, property tax review, client relationship management, employee benefits, and medical claims processing. Proficient in process automation, data analysis, Excel, and the MS Office Suite, I am dedicated to delivering high-quality results.
    Featured Skill Customer Engagement
    Customer Development
    Virtual Assistance
    Data Entry
  • $30 hourly

    • 5.0/5
    • (10 jobs)
    I am proficient in Microsoft Suite and Google Docs. I have excellent organization skills to get everyone on the right track and running smoothly. I am a team player that likes to see everyone win, not just myself.
    Featured Skill Customer Engagement
    Email Communication
    Program Management
    Data Entry
  • $55 hourly

    • 1.8/5
    • (3 jobs)
    Executive Director of Recruiting with 12+ years of technical recruiting and recruiter management experience. Please reach out for inquiries about permanent or contract placement, candidate management, client development, recruitment services, resumes, career coaching, sourcing and LinkedIn profile services. Skills: Full Cycle Recruitment, Career Development, Interview preparation, Candidate Sourcing, Recruitment Planning, Contract and Salary Negotiations, Market Analysis, Candidate and Client Development, Business Development.
    Featured Skill Customer Engagement
    Pharmaceutical Industry
    CRM Software
    Resume Design
    Resume Writing
    Sourcing
    Sales & Marketing
    Staff Recruitment & Management
    Recruiting Process Consulting
    Interview Training
    Resume
    Client Management
    LinkedIn Recruiting
    Candidate Interviewing
    Resume Screening
    Candidate Management
    Human Resources
    Recruiting
  • $30 hourly

    • 5.0/5
    • (20 jobs)
    I am a social media manager for Voyager Harness (@voyager_harness), Best Pet Supplies (@bestpetinc), and Corecircle (@corecircleapp). I have experience creating content for brands such as Chamberlain Coffee (@chamberlaincoffee), Therapy Notebooks (@therapynotebooks), OGLMove (@oglmove), and more! I am looking to expand my business, and to help you do the same!
    Featured Skill Customer Engagement
    Content Writing
    Social Customer Service
    Creative Writing
    Instagram
    TikTok
    Customer Support
    Content Creation
    Social Media Management
    Community Engagement
  • $33 hourly

    • 0.0/5
    • (0 jobs)
    With over six years of experience in project management, business analysis, and customer success, I am a results-driven and motivated professional who strives to enhance process efficiency and team performance. As a Project Manager at BNY Mellon, I lead three active cloud security projects using scrum master principles, overseeing Jira-related tasks and ensuring that project milestones are met, within budget, and to internal client specifications. I hold a Master of Science in Information Technology Management and a Certified Associate in Project Management (CAPM)® credential, which demonstrate my proficiency in optimizing business functions through identification of business opportunities and application of agile and waterfall methodologies. I am well-versed in successfully managing and completing key projects from inception to completion within timely and budgetary constraints, while collaborating with technical teams and stakeholders. I am also skilled in resolving complex client issues and fostering professional relationships to achieve complete customer satisfaction and loyalty.
    Featured Skill Customer Engagement
    Presentations
    Sprint Planning
    Team Alignment
    Project Management
    Scrum
    Microsoft Project
    Stakeholder Management
    Agile Project Management
    Jira
  • $25 hourly

    • 5.0/5
    • (4 jobs)
    I have been in the construction industry for over 35 years and have extensive knowledge of Codes and Engineering. If your trying to build a home or doing a renovation I can help you through the process. I don't just draft and have a lengthy list of references on my abilities both as a Draftsman and Builder. Let me be of service to you. • I can create as built plans and any other type of plan needed. • I will work with your team, engineers, or architects to ensure your money is well spent. • Answer 2021 CODE questions in the event you need clarification. • I have an onboard engineer to seal your project after review nation wide and Canada • Master building inspector and PE references with direct phone numbers (Upon Request) • Cad Details for engineers and Architects or builders along with 3D Renderings
    Featured Skill Customer Engagement
    Travel
    Professional Tone
    Engineering & Architecture
    Code Review
    3D Architectural Visualization
    3D Architectural Rendering
    CAD Drafting
    Specifications
    Construction
    Construction Monitoring
    Construction Document Preparation
    Drafting
    Compliance
  • $40 hourly

    • 0.0/5
    • (0 jobs)
    SUMMARY OF SKILLS * English-Spanish Bilingual * Financial Acumen * Operational Leadership * Strategic Planning and Execution * Team Management and Development * Communication and Stakeholder Engagement * Client Relationship Management * Risk and Compliance Management
    Featured Skill Customer Engagement
    AI Implementation
    Client Management
    Management Skills
    Calendar Management
    Microsoft Office
    Virtual Assistance
    Technical Support
    Event Management
    Project Management
    Executive Support
    Bilingual Education
  • $80 hourly

    • 0.0/5
    • (0 jobs)
    I"m a results-oriented professional who, at the core of my work, loves to help people. No task or project is too big or too small. I want to help you implement identified solutions quickly to see value-added change in your business. I'm a critical thinker who loves to partner with clients to take on existing challenges and anticipate new ones. I'm experienced in data entry, building budgets, mapping customer journeys, process improvement, technology enablement, and project/program management. I'd love to support you with what you need to take your business to the next level. We'll have fun while doing the work.
    Featured Skill Customer Engagement
    Virtual Assistance
    Account Management
    Jira
    Zoho Projects
    Writing
    Problem Solving
    Task Coordination
    Salesforce CRM
    Customer Relationship Management
    Communication Skills
    Project Management
    General Transcription
    Data Entry
  • $60 hourly

    • 0.0/5
    • (0 jobs)
    A results-driven Account Management & Customer Success Leader, I bring over 20 years of experience driving strategic growth, digital transformation, and operational excellence in the pharmaceutical and life sciences industries. With a strong background in program implementation, stakeholder engagement, and AI-driven customer engagement, I have successfully designed and executed omnichannel marketing, physician inside sales, and clinical trial recruitment programs. My expertise lies in enterprise strategy, digital transformation, and data-driven decision-making. I have led the launch of cloud-based customer engagement platforms, boosting efficiency by 40%, and implemented AI-powered automation, improving response times by 35%. Through strategic business expansion, I have secured multi-million-dollar contracts, increased revenue by $750K, and fostered long-term partnerships with top pharmaceutical companies. I am passionate about enhancing customer experience, optimizing team performance, and driving compliance excellence. By leveraging real-time analytics and CRM tools, I have improved customer retention, increased cross-sell revenue by 40%, and ensured 100% FDA and HIPAA compliance through proactive risk management. A thought leader in cloud-based communication solutions for life sciences, I have presented business strategies and market insights to executive leadership and represented organizations at major industry conferences. With a focus on innovation, collaboration, and measurable impact, I continue to help organizations scale, streamline operations, and maximize customer value.
    Featured Skill Customer Engagement
    Omnichannel Automation
    Call Center Management
    Client Management
    Campaign Management
    Program Management
    Customer Service
    Customer Support
    Customer Retention
    Account Management
    Data Entry
    General Transcription
    Virtual Assistance
    Project Management
    Microsoft Project
  • $50 hourly

    • 0.0/5
    • (0 jobs)
    Professional Summary Seasoned Early Learning, K12 and Higher Education Instruction Leadership and Recruitment. Accomplished Call Center Frontrunner and Lead Generator charged with Recruitment/Enrollment Operations. Experienced Academic Advising, Curriculum Development and Progress aligned with content facilitation and standards; leveraging instructional and collaborative educational strategies for positive programmatic learning forecasts. Skilled Marketer and Event Planner adept in building strong relationships and teams with multiple internal and external stakeholders within educational industry. Seeking Remote Anywhere Authorized to work in the US for any employer
    Featured Skill Customer Engagement
    Customer Portal
    Customer Relationship Management
    Customer Care
    Voice Acting
    Voice Recording
    Blog Writing
    Writing
    Sales
    Administrative Support
    Virtual Assistance
    Phone Communication
    Customer Service
  • $35 hourly

    • 0.0/5
    • (0 jobs)
    I have a Bachelor of Arts in Writing, Literature, and Publishing and have experience writing and proofreading. Additionally, I am a passionate crochet artist with four years of experience reading patterns and creating finished products.
    Featured Skill Customer Engagement
    Proofreading
    Customer Service
    Email
    Writing
    Crochet
  • $50 hourly

    • 0.0/5
    • (0 jobs)
    I have a large background in people management, social services, and customer care. I am extremely detailed oriented, some may say I’m a tad OCD. Skills * Generated classroom excitement by introducing hands-on lessons and programming. (4 years) * Designed lesson plans catering for student interests and diverse individual needs, dramaticallyimproving student performance in reading. (4 years) * Observed and documented children's social and cognitive skills (4 years) * Assisted students by providing individualized instruction based on observation. (4 years) * CPR * Teaching * training * Microsoft Excel * Child Care * Classroom Management * Case Management (3 years) * Curriculum Development * Social Work * Experience with Children * Toddler Care * Developmental Disabilities Experience * Administrative Experience * Nannying * Caregiving * Tutoring * Individual / Group Counseling * Special Education * Typing * Documentation review * Sales * Communication skills * Conflict management * Typing * Childcare * Property management * Classroom management
    Featured Skill Customer Engagement
    Business Operations
    Canva
    Maintenance Management
    Invoicing
    Payroll Accounting
    AppFolio
    Vendor Management
    Customer Relationship Management
    Administrate
    Property Management
    Spreadsheet Form
    Google Docs
    Project Management
    Virtual Assistance
  • $60 hourly

    • 0.0/5
    • (0 jobs)
    INFORMATION SECURITY CONSULTANT A highly motivated cybersecurity professional with 7+ years of experience, I embody the principle of “service before self.” My expertise spans regulatory standards like FISMA, FedRAMP, NIST RMF, HIPAA, SOX, and ISO 27002/IEC, enabling me to address diverse security needs. I specialize in security monitoring, risk assessments, vulnerability management, and cloud security, developing policies to safeguard critical information. Proficient in SDLC and project management, I enhance security solutions through governance, risk, and compliance frameworks. I identify vulnerabilities that impact confidentiality, availability, or integrity. My experience includes SOAR and SOC environments, utilizing SIEM tools like Splunk for threat analysis. Skilled in incident response and intelligence, I prioritize communication to improve security posture and operational efficiency. My goal is to foster trust and create secure environments where organizations can thrive.
    Featured Skill Customer Engagement
    Data Entry
    Data Analysis
    Business Analysis
    Customer Service
  • $30 hourly

    • 5.0/5
    • (4 jobs)
    Hi , I’m Chara . I’m a Customer Experience expert with 15 years in Customer Service with an aim to amplify the voices and productivity of my clients . I take pride in my ability to adapt and create to the needs of my clients to produce the best end result. I have created new effective strategies for previous employers through implementing employee tools and materials to improve the companies overall productivity and employee efficiency. My skills that I can offer you * Outstanding Customer Service * Emotional Intelligence * Research & Development * Professional and Adaptive Voice * Quick learner * Detail Oriented * Proficient in Microsoft Excel * Organized * Innovative * Self Motivated * Resourceful * Problem Solver * Great Communicater * Accustomed to working with deadlines * CRM * Flexible *Leadership * Customer Needs Analysis
    Featured Skill Customer Engagement
    Voice-Over
    Active Listening
    Problem Solving
    Causal Inference
    Microsoft Excel
    Data Entry
    Troubleshooting
    Time Management
    Customer Experience
    Analytics
    Research & Development
    Business Analysis
    Voice Acting
    Female
  • $18 hourly

    • 5.0/5
    • (25 jobs)
    I'm most interested in editing/proofreading, blog writing, affiliate marketing, and customer service. I absolutely love reading and reviewing books!
    Featured Skill Customer Engagement
    Social Customer Service
    Data Entry
    SEO Writing
    Proofreading
    Affiliate Marketing
    Blog Writing
    Community Engagement
    Writing
    Customer Support
    Internet Marketing
  • $100 hourly

    • 0.0/5
    • (0 jobs)
    I know how to connect, communicate, and sell—and I’m ready to take my skills to the next level in high-ticket sales. With a background in sales and relationship-building, I’ve helped businesses engage prospects, build trust, and drive revenue. Now, I’m stepping into high-ticket closing with a strong foundation in persuasion, negotiation, and sales psychology. What You Get When You Work With Me: ✅ Persuasive & Confident Sales Approach – I engage prospects authentically, ask the right questions, and guide them toward the best decision. ✅ Proven Sales Experience – While I may be new to high-ticket sales, I have a track record of influencing buying decisions and closing deals. ✅ Strong Work Ethic & Fast Learner – I’m immersing myself in high-ticket sales strategies, learning from the best, and applying techniques that work. ✅ Video-First Approach – I show, not tell—I’m sending in video applications so you can see my communication skills in action. Let’s Talk If You Need: 🚀 Someone who can sell with confidence and integrity 🚀 A fast-learning, high-energy sales pro who can adapt and execute 🚀 A closer who is ready to prove themselves and drive results I’m all in—let’s connect and talk sales! 📩 **I'm open to commission-only positions and/or salary+commission.
    Featured Skill Customer Engagement
    CRM Software
    Business Development
    Sales
    Leadership Development
    Leadership Skills
    Performance Management
    Business Consulting
    Executive Coaching
    Operational Planning
    Strategic Planning
    Change Management
    Leadership Training
    Culture
    Survey Design
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    Over 20 years in the customer service field. Excell in guest relations and employee retention. I have worked every aspect of the service industry from on the floor to management. I pride myself in working along side others and growing the company I am with. I also taught medical assistants. So I am proficient in billing and coding and have medical knowledge.
    Featured Skill Customer Engagement
    Hiring Strategy
    Management Skills
    Employee Engagement
    Order Fulfillment
    Customer Experience
    Employee Training
    Inventory Report
    Employee Motivation
  • $55 hourly

    • 0.0/5
    • (0 jobs)
    I have a background in B2C and B2B sales and marketing. I pride myself on building meaningful business relationships and helping my clients attain their goals. Keeping a customer-focused mindset to ensure their needs are being met.
    Featured Skill Customer Engagement
    Pardot
    Outbound Sales
    Digital Marketing
    Salesforce
    Marketing
    Marketing Advertising
    Freelance Marketing
    Team Management
    Business Development
    Marketing Campaign Setup & Implementation
    B2C Marketing
    Sales
    Sales Management
  • $25 hourly

    • 0.0/5
    • (1 job)
    Hello, I'm Jade! I am a data entry, customer engagement and account management/sales specialist. I have a total of over 10+ years working in many different customer engagement settings. I graduated in 2018 with an Associates degree from Northampton Community College in Fine Art. I've worked in an office management/assistance setting. I have experience using retail management sales systems. I'm proficient in the use of Microsoft Office products, as well as Google products (Docs, Sheets, etc). I'm familiar with health care systems, with an understanding of ICD-10 coding. I pride myself on the quality and accuracy of my work with a great attention to detail and efficiency. Whether its simple data entry, or managing client accounts, sales and customer support - I can meet your needs!
    Featured Skill Customer Engagement
    Microsoft PowerPoint
    Property Management
    Sales Management
    Calendar Management
    Account Management
    Data Entry
    Microsoft Excel
    Typing
    Microsoft Word
  • $20 hourly

    • 0.0/5
    • (1 job)
    Hello, and thank you for reading my profile! I am 20 years old and have a flexible, open schedule. I am a pet portrait and animal artist with 8 years of experience specializing in realistic, highly detailed drawings using colored pencil and graphite pencil. My focus is on capturing the unique essence of each pet with attention to detail. While I primarily work with these mediums, I've developed a strong understanding of artistic terms and skills that help me create meaningful artwork. My goal is to provide portraits that tailor to my clients’ requests and customization, resulting in sentimental artwork to be cherished for years to come. I also write meaningful poetry. Whether it’s narrative, acrostic, free verse, found, lyric, dramatic, rhyme, I appreciate every kind of poetry. Carefully but confidently, arranging the words to fit the emotion of the poem. I enjoy editing other writings to correct or add wording to fit the subject and the target audience. **Artistic Skills:** - **Specialization in Colored and Graphite Pencils:** I work primarily with these mediums to create detailed, lifelike portraits of pets and animals. The size of the paper that I have experience working on the most includes: 2x4 in., 5x7 in., 8x10 in., 11x14 in., and 12x16 in. - **High Attention to Detail:** I strive to capture the true essence of each subject, focusing on their personality and characteristics. - **Essence of the Subject:** I aim to reflect the emotional bond between pets and their owners through my work. - **Artistic Knowledge:** While my focus is on specific mediums, I've gained a solid understanding of various artistic techniques and terms. **Writing Skills** - Attention to detail - Empathetic - A consistent flow that matches the topic - Passionate about many topics — especially relatable ones. - Editing writing **Business Skills:** - **Entrepreneurial Spirit:** I’ve been managing my small art business for 6 years, working hard to build a reputation for quality and customer satisfaction. - **Technology Proficiency:** I utilize digital tools to help manage and market my business efficiently. - **Marketing and Sales:** I've developed simple but effective marketing strategies that have helped me connect with a loyal customer base. - **Networking:** I’ve built connections with other artists and industry professionals, which has been helpful for my growth. - **Communication:** I try to maintain clear and empathetic communication to ensure that I meet my clients’ expectations. - **Customer Service:** I focus on providing a personalized and positive interaction and experience *I am Creative in my thinking and I enjoy other types of expressing creativity. I love, writing my favorite is poetry. **Knowledge of Basic Technology:* I understand computers and smart phones, I am aware of many basic photo editing apps and software. **Other Skills** - Reliable -Commutative -Have worked one job here so far and am open and willing to try new things! Thank you for your consideration!
    Featured Skill Customer Engagement
    Arts
    Marketing
    Business Management
  • $20 hourly

    • 5.0/5
    • (6 jobs)
    A multipotentialite who thrives on personal growth, I welcome and approach all tasks with a positive, customer-centric mindset. I enjoy engaging with people, learning through comprehensive communication about either the clients pain point, situation or desires to then properly assess and offer the best solution, product and/or service. I also enjoy conducting research, managing data, coordinating travel plans and/or events, and problem-solving along with way. I aim to grow and further develop my skillset with each opportunity and welcome constructive criticism in order to improve myself, both professionally and personally.
    Featured Skill Customer Engagement
    Customer Service
    Customer Relationship Management
    Data Entry
    Data Analysis
    Product Development
    Emotional Tone
    Virtual Assistance
    Research & Development
    Multi-Platform Optimization
    Interpersonal Skills
    Communication Skills
    Agile CRM
  • $18 hourly

    • 0.0/5
    • (0 jobs)
    Young professional with over 10 years of Customer Service experience. Efficient, hardworking, reliable, with a focus on attention to detail.
    Featured Skill Customer Engagement
    Professional Experience
    Professional Tone
    Computer Skills
    Customer Service
    Customer Retention
    Customer Onboarding
    Customer Acquisition
  • $15 hourly

    • 5.0/5
    • (8 jobs)
    SUMMARY Experienced freelance Social Media Manager with a versatile skill set and a passion for continual growth. Proficient in customer service from front desk roles in pharmacy settings, as well as hands-on experience in sexual and reproductive health clinics. I am adept at social media management and marketing, honed through collaborations with various clients. Skilled in content creation, writing, data analysis, digital drawing, and 3D design. I am committed to ongoing learning and professional development. EXTRA I am a very hardworking individual with a knack to learn and grow. I am willing to work anytime as a freelancer, I am willing to take up what ever tasks I have, logically and quickly.
    Featured Skill Customer Engagement
    Social Media Management Tracking
    Product Testing
    Blog Writing
    Writing
    Email Marketing
    Data Analysis
    Content Creation
    Content Writing
    Graphic Design
    Social Media Content
    3D Modeling
    Customer Service
    Social Media Advertising
  • $20 hourly

    • 0.0/5
    • (0 jobs)
    With over 10 years of customer-facing experience and a degree in Communications, I specialize in customer service and administrative support. I excel in managing schedules, handling correspondence, and optimizing workflows with exceptional organizational skills. Known for my professionalism and proactive approach, I deliver reliable, efficient service that enhances business operations and client satisfaction.
    Featured Skill Customer Engagement
    Scheduling
    Virtual Assistance
    Customer Care
    Customer Service
    Customer Service Chatbot
    Fundraising
    Nonprofit Organization
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    Summary Statement Goal-oriented customer service professional, with practical, hands-on experience and advanced knowledge and demonstrated ability to work well in any environment. Superb communication and keen ability to build rapport with diverse populations within a variety of industries. From communicating with customers and identifying their needs to ensuring a meticulous performance and excelling in both independent and team-oriented environments, I am adept at providing top-notch service and maximum satisfaction. Excellent problem-solving and time-management skills-as well as proven ability to move expediently and efficiently to complete jobs within or ahead of schedule. Demonstrating consistently exceptional time management, project coordination, and team leadership abilities. Core Competencies * Customer Service * Effective Communication. * Leading and Mentoring * Teamwork * Ability to work Independently
    Featured Skill Customer Engagement
    Customer Care
    Illustration
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