Hire the best Customer Engagement Freelancers in Caloocan City, PH

Check out Customer Engagement Freelancers in Caloocan City, PH with the skills you need for your next job.
  • $15 hourly
    🌟 Why Hire Me? 💼 Cost-Effective & Tech-Savvy E-Commerce Specialist Reliable High-Speed Internet & Devices Proven Success in Boosting Online Stores Exclusive Benefits: 💎 Advanced E-Commerce Support: Efficient Logistics: Shipping, order fulfillment, and hassle-free returns. Growth Plans: Customized strategies for sustainable business expansion. 💎 Stellar Customer Relations: Lead Acquisition: Strategic email marketing and dynamic social media campaigns. Customer Support: Ensuring satisfaction and loyalty. Feedback Management: Vigilant oversight of feedback and retention activities. 💎 Dropshipping Mastery: Shopify Optimization: Enhancing store performance. Inventory Management: Expert handling of product inventory. Supplier Relations: Ensuring a flawless supply chain. 🛠️ Tools I Utilize: E-Commerce & CRM: Shopify, Zipify, Zoho CRM, Woocommerce, USA Drop, Shipstation, Shipbob, ReturnLogic Customer Support: Gorgias, Help Scout, Freshworks, Zendesk Productivity & Communication: Microsoft Office (Word, Excel, PowerPoint), Google Productivity Tools (Sheets, Drive, Docs), Hubstaff, Slack, Discord, Skype, Zoom Social Media: Facebook, Instagram, Twitter, LinkedIn, Pinterest Video Editing: Filmora, Canva 👩🏻‍💻 Tech-savvy and Ready to Collaborate Adaptable to your preferred software or ready to guide you in selecting the best tools for success. Let’s create a winning partnership! 📲 Open for Discovery Call Ready to discuss your goals? Let's chat and create a winning strategy for your business. Anticipating our collaboration and the remarkable journey ahead! Lyza – Your E-Commerce Expert 🚀
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    Customer Experience
    Email Management
    Gorgias
    Customer Support
    Ecommerce
    Dropshipping
    Shopify
    Administrative Support
    Customer Service
    Order Fulfillment
    Zendesk
    Online Chat Support
    Email Support
    Social Media Management
  • $10 hourly
    Highly skilled and dedicated customer service professional with a proven track record of delivering exceptional customer experiences in the e-commerce niche. Experienced in providing support through various communication channels, including chat, phone, and email. Possesses a deep understanding of e-commerce platforms and has a comprehensive knowledge of best practices in customer service. Demonstrates exceptional problem-solving abilities, strong communication skills, and a customer-centric approach. Committed to ensuring customer satisfaction and fostering long-term customer relationships.
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    Shopify
    Shopify Plus
    Gorgias
    Freshdesk
    Email Support
    Facebook
    Instagram
    Customer Support
    Customer Service
    Slack
    Social Media Advertising
    Staff Recruitment & Management
    Social Media Content
  • $10 hourly
    SUMMARY OF QUALIFICATIONS ●More than a decade of of solid experience in BPO Industry Customer Service/Management with KPI compliance and customer centric approach ●4 years of combined solid technical support experience for Verizon DSL and Ringcentral VOIP services ●Knowledge in SaaS for personal and professional use (Atlassian, Mobile Apps Slack, Intercom, Dropbox, Google, MS Office, Canva, Salesforce among others) ●Worked remotely for over 4years both as a freelancer and as an employee for an Elearning Software company ●2.5 years of Process Trainer in a cross cultural support team including Learning and Development Curriculum design ●2 years Management and Training Experience (including reporting and providing solutions for Finance and Tech Departments, Quality and Risk Management, and system integration) ●1.5 year solid experience on Coaching, Training management, Customer Journey Mapping, 9 departments, Group session and E-Learning based materials ●4 years in Leadership role for a Digital Marketing/E-learning company, and Start up Company ●Manager for Knowledge Base (Confluence/JIRA), Reviews and Complaints and handles Escalations for VIP clients ●2 years working for start up companies focusing on Online Platforms, Mobile Applications and SaaS ●Process manager for B2C and B2B engagement including quality assurance, service fulfillment, reports and retention included
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    Employee Onboarding
    Product Documentation
    Customer Service
    Sales Operations
    Training
    Customer Retention
    Training & Development
    Employee Training
    Customer Service Training
  • $36 hourly
    CAMPAIGN IMPLEMENTATION MANAGER A highly talented, detail-oriented Campaign Implementation Manager and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all expectations. Unique skills set offering exceptional organizational/managerial skills combined with ensuring 100% customer satisfaction. Has 11 years in people management, sales operation, data analysis, and business development. With 5 years of experience in food manufacturing, people handling and Quality management system in an ISO Certified Company and Quality Management System
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    Customer Relationship Management
    Sales Development
    Sales
    Information Analysis
    Quality Audit
    Organizational Development
    Remote Connection Support
    Customer Service
    Implementation Plan
    Data Analysis
    Analytical Presentation
    Implementation
    Excel Formula
  • $8 hourly
    Hi, I'm Lovely. I am an experienced customer service support who is enthusiastic about my work. I am also an aspiring Graphic Artist. I've worked professionally in various accounts and businesses for over six years as a Customer Service Representative. I am a graduate of Bachelor of Science in Information Technology. ✔️ Customer Care ✔️ Technical Service Support ✔️ Live Chat Support ✔️ Email Managing ✔️ Graphic Designing ✔️ Video Editing ✔️ Data Entry ✔️ 47 WPM with 100 accuracy Applications, Tools, and websites I use/used. 💻 Google Sheets 💻 Google Docs 💻 Microsoft Office (Word, Excel, PPT, Outlook, etc.) 💻 Zendesk 💻 Slack 💻 Softphone-Avaya 💻 Adobe Software (Photoshop, Illustrator, Premiere Pro, In-Design, etc.) 💻 Canva 💻 Linked In 💻 Facebook 💻 Instagram 💻 Pinterest So, why pick me? ⚡On-time work delivery ⚡100% client satisfaction Come on, let's talk about it and find a solution to help your business. *wink*
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    Data Entry
    Customer Experience Management Software
    Email
    Customer Transaction Email
    Customer Satisfaction
    Social Media Management
    Customer Support
    Technical Support
    Online Chat Support
    Email Support
    Adobe Photoshop
    Canva
  • $9 hourly
    I have 6 year BPO experience with hard selling, health care, financial and customer experience accounts.
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    Customer Support
    Retail Sales Management
    Outbound Sales
    Email Communication
    Cold Calling
    Data Entry
    Customer Service
  • $7 hourly
    I am a passionate individual who loves to do customer service. I am inclined in giving quality service and experience to customers, consumers, guest, and many more. I build relationships and trusts to customers and businesses by giving service and assistance. I make sure to leave them with good feedbacks that will help improving customer service and business. * I am also experienced in computer and phone technical support and in computer hardware management. * I also do data entries and typing which gives me opportunity to do Excel Spreadsheets. * I also do Technical Analysis and Charting market structures as a part time. Communication is really vital to me, so I am looking forward in reaching and communicating with you.
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    Content Management
    Closed Captioning
    Content Creation
    Customer Service
    Hospitality & Tourism
    Customer Service Chatbot
    Data Entry
    Video Editing
    Computer Hardware
    Typing
    A2Billing
    Customer Satisfaction
    AI Bot
    Technical Support
  • $5 hourly
    SUMMARY I'm a competent and highly motivated Call Center Representative for over ten years with background in Technical Support, Customer Service, Billing and Sales.
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    Ecommerce
  • $35 hourly
    ✅ TOP 3% on Upwork ✅ TOP RATED PLUS ✅ Expert in Executive Assistance, Virtual Assistance, Customer Support, and Technical Support ✅ Over 5 years of experience in providing top-notch assistance to clients globally Ready to enhance your productivity and success? 🚀🌟 💻 5 years in Executive & Virtual Assistance: Email Management, Calendar Management, Travel Arrangements, Administrative Support, Data Entry, Customer Support, Technical Support, you name it! 🌍 Business Support Solutions: E-commerce Support, Customer Service (Live Chat, Email), CRM Management, IT Support, Help Desk Solutions, Digital Marketing Support. ⚡ Tech-Savvy & Efficient: Proficient in Microsoft Office Suite, Google Workspace, CRM Tools, Project Management Software, and Customer Support Platforms. 5 Reasons to Trust Me: 🏆 Top Rated Plus 🏆 100% Job Success Record 🏆 40+ Projects on Upwork 🏆 Initial Video Interview to Understand Your Needs 🏆 Prompt Communication and Same-Day Responses 𝐒𝐄𝐑𝐕𝐈𝐂𝐄𝐒 𝐈 𝐎𝐅𝐅𝐄𝐑 🔥 🛠️ Executive Assistance: Calendar Management, Travel Planning, Email Handling 🛠️ Virtual Assistance: Administrative Tasks, Data Entry, Research 🛠️ Customer Support: Live Chat, Email Support, Ticket Management 🛠️ Technical Support: Troubleshooting software issues, assisting with IT-related tasks, providing technical guidance, and support. 🛠️ Social Media Management: Content Creation, Scheduling, Engagement 🛠️ Project Coordination: Working with cross-functional teams to ensure projects are delivered on time and within scope. 🔴 You name it, I’ll make it happen! 🔴 I'm your partner in optimizing productivity and enhancing customer satisfaction. You can call me David, I'm not your ordinary assistant, and I’m here to elevate your business. As a dedicated professional with over 5 years of experience, I’m committed to delivering excellence in every task. 💻Tools I am proficient in: - Microsoft Office Suite (Word, Excel, PowerPoint) - Google Workspace (Gmail, Drive, Docs, Sheets) - CRM Tools (Salesforce, HubSpot, Zoho) - Customer Support Software (Zendesk, Freshdesk) - Project Management Tools (Asana, Trello, Monday.com) - Communication Platforms (Slack, Zoom, Teams) Contact me if you have any specific requirements or need a customized solution. I am more than happy to assist you and provide my portfolio. Let's work together to take your business to new heights. 🏢 Join me, and let's build your empire together.
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    CRM Software
    Content Creation
    Content Calendar
    Email Management
    Travel Planning
    Customer Support
    Customer Satisfaction
    Technical Support
    Community Management
    Canva
    Calendar Management
    Social Media Management
    Virtual Assistance
  • $9 hourly
    Good day! I have knowledge with E- commerce business such as Amazon, Shopify, Ebay, etc. Also with Virtual Assistance and Social Media Marketing. I am trained within the said profession and I am willing to share my knowledge and skills with your company. Regards, Gian
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    Landing Page
    Landing Page Design
    Zendesk
    Marketing Management
    Marketing Strategy
    Marketing Plan
    Email Support
    Customer Service
    Customer Satisfaction
    Customer Support
    Data Entry
    Google Docs
    Shopify
    Virtual Assistance
  • $7 hourly
    I began my career in 2011 as a Technical Support Representative - Helpdesk where I provided support for different operating systems such as Windows and Mac OS. After six months of outstanding performance, I was promoted to Subject Matter Expert. In this position, I assumed managerial responsibilities including providing weekly performance reports for agents and conducting process talks. After two years working in technical support, I transitioned into customer service-based roles that involved managing sales accounts and billing inquiries while handling high volumes of chats and calls from customers. we would sometimes engage with cold calling to meet revenue targets. Five years later, due to my extensive experience in customer service-related roles, I was promoted to Senior Quality Analyst with responsibility for evaluating frontline agents' chat interactions with customers. Additionally, part of my job included reviewing call interactions with clients via email channels to ensure compliance with client processes. Other administrative duties included checking managers' schedules each week to avoid conflicts or missed appointments made by clients; organizing meetings based on their importance; sending email reminders when necessary; or calling them directly. Most recently, I worked as VA Scheduler & Front Desk at a health and wellness company where my main responsibilities were responding promptly to organic leads inquiries via chat/inbound calls; persuading potential customers about joining live webinars set by doctors (which could potentially lead to profit); following up on leads already in the sales pipeline; educating them about program details/inclusions/capturing New Patient Packets/setting consultations/processing payments. ★★★★★CRM EXPERIENCE: Salesforce Cloud | Microsoft Dynamics | Pulse Technology | Astro | GoHIGHLevel Ticketing System, Order Fulfillment, Lead Generation, Appointment Setting ★★★★★ TELEPHONY SYSTEMS EXPERIENCE: Genesys Cloud CX | Avaya | Nice | Vonage | Live Chat | Could Talk | Dial Pad | Zendesk Inbound, Cold Calling & Chat ★★★★★ OTHERS: SLACK | Zoom | MS Teams | Discord | Google Workplace/Meet | Skype |MS Office | DUO | Google Spreadsheet | Power BI Meeting, Appointment Setting, Leads Interaction, Chat, Authentication | Google Spreadsheet | POWER
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    Cold Calling
    Customer Experience
    Technical Support
    Sales Lead Lists
    Sales Strategy
    Email Communication
    Customer Service
    Data Entry
    Customer Satisfaction
    Sales Operations
    Communication Skills
  • $10 hourly
    I can set and achieve goals and am able to work under pressure. I can produce results beyond what is expected and am capable of multitasking. A well-rounded individual with experience in Inventory and Workload Management handled ADHOC tasks such as Business Excellence reports, managing people, compliance audits, and team engagement. Also, with a broad knowledge of using Microsoft Office tools, Genesys cloud, PowerBI, Salesforce, CRM, RingCentral, and Stripe access.
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    Customer Service
    American Sign Language
    Customer Satisfaction
    Multitasking
  • $7 hourly
    I'm an active listener and learned how to analyze everything first before I respond. I Love doing conversation to people who is asking for support and I help them if there's anything I can do. I like traveling, learning every each countries culture and to understand them more efficiently.
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    Customer Satisfaction
    Customer Support
  • $8 hourly
    As a customer service representative with a decade of experience in phone, email, and chat support, I understand the importance of excellent customer service in any business. Customers need reliable support to feel heard, understood, and satisfied with their experience. By providing outstanding customer service, businesses can build trust, loyalty, and positive relationships with their customers, which can lead to increased sales and growth. My strengths and skills include: -Strong communication and interpersonal skills. -Ability to work well under pressure and handle difficult customer situations with empathy and professionalism. -Extensive knowledge of customer service tools and software, including Microsoft Office, Google Workspace, Slack, Zendesk, Gorgias, Shopify and more. -Ability to adapt to different customer service processes and procedures quickly. -Strong attention to detail and organizational skills. -Commitment to providing a positive customer experience. If you hire me as your customer service representative, you can expect: -Consistent and timely communication with your customers. -A proactive approach to identifying and solving customer issues. -An exceptional customer experience that will lead to increased customer satisfaction and retention. -Improved efficiency and productivity in your customer service operations. I look forward to the opportunity to showcase my skills and provide excellent customer service on behalf of your business.
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    Customer Satisfaction
    Customer Relationship Management
    Customer Acquisition
    Customer Support
    Customer Retention
    Customer Satisfaction Research
    Customer Service
    Online Chat Support
    Sales Call
    Email Support
    Phone Communication
    Technical Support
  • $5 hourly
    I'm previously Pharmacy Assistant, graduate of BS Pharmacy. I worked at Watsons Pharmacy for 6yrs, and learned good and quality Customer Service. • MS Office literate • Good Communication Skill •Regular Communication is important for me, so lets keep in touch.
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    Customer Relationship Management
    Customer Satisfaction
    Customer Care
  • $8 hourly
    I'm a registered pharmacist ready for your clinical data analytic tasks, regulatory compliance, and time and task coordination.
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    Multitasking
    Task Coordination
    Time Management
    Clinical Trial
    Patient Care
  • $10 hourly
    I have worked as a customer service representative for more than 3 years and have gained a deep understanding of how to provide excellent customer service. In my previous role, I handled reservations, complaints, and general inquiries daily and contributed to creating a sales strategy that is aligned with customer service goals. I am confident that I can bring the same level of dedication and excellence to your company. I also have more than 2 years of experience as a virtual assistant, project coordinator and appointment setter. Some of the roles I provide are sending/responding to emails, making sure that the project is on time and doing follow ups on clients, managing appointments, and other admin tasks given. I am a people-person and enjoy working with others to resolve issues. I am patient, efficient, and always maintain a positive attitude, even in challenging situations.
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    Task Coordination
    Administrative Support
    Photo Editing
    Graphic Design
    Teaching English
    Customer Care
    Database Management System
  • $23 hourly
    A hardworking and adventurous person seeking job possibilities. Extensive experience in customer service, empathic skills, and providing incomparable customer service satisfaction. Passionate and eager to seek learning opportunities to showcase expertise in the field of Psychology.
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    Customer Service
  • $7 hourly
    With a proven track record in administrative tasks, quality analysis, and customer service, I ensure seamless operations and unparalleled client satisfaction that will surely benefit your business.
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    Sales Analytics
    Business Analysis
    Data Analysis
    Quality Assurance
    Business Operations
  • $10 hourly
    Hi, I'm a customer experienced representative for 2 years for credit card and hospital products manufacturer. I can easily cope up for every tool that's being presented to me. Especially SAP tool. If you're looking for competent and someone who's dedicated to help your business to grow, I can help you. I previously took training for: *Social Media Management *Digital Marketing *Wordpress and Marketing *Copywriting * Facebook ads Regular Communication is a necessary, so feel free to reach me out and I'll be in touch.
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    Copywriting
    Facebook Ad Campaign
    Interpersonal Skills
    Communication Skills
    Marketing
    Customer Experience
    Copy & Paste
    Graphic Design
    Social Media Management
  • $6 hourly
    I appreciate you looking at my profile! 😊 ✔️ I am a Data Entry Specialist, and a Reliable virtual assistant. Are you still on the lookout for a Virtual Assistant? ✔️ I am a multi-tasker, Highly organized, and Problem Solver ✔️ I am passionate in helping clients with Administrative support and making sure they can focus on their businesses. Skills that I can provide: ✔️ Data Entry ✔️ Email Management ✔️ Chat support ✔️ Appointment Setting ✔️ Events Planning ✔️ Executive Assistant ✔️ Computer Skills ✔️ Basic video editing Tools that I use: ✅ Google Docs ✅ Google Sheet ✅ Microsoft Office ( Excel, Word, and Power point) ✅ Google Drive ✅ Google Mail (Gmail) ✅ Zoom ✅ Google Meet ✅ Slack ✅ Grammarly Why Work With Me? I am committed to helping you achieve your goals by taking on the administrative burdens that can often slow you down. My focus is on delivering high-quality support that allows you to concentrate on what you do best – growing your business. Let’s connect and discuss how I can contribute to your success!
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    Executive Support
    Customer Relationship Management
    Appointment Scheduling
    Appointment Setting
    Data Entry
    Tech & IT
    Bookkeeping
    Information Technology
  • $7 hourly
    Customer-oriented and performance-driven Customer Service Representative with 4+ years of experience assisting customers through chat, phone and emails and giving excellent customer service experience. Has the ability to adapt to any kinds of changes, resourceful problem solver and always striving for the top spot.
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    General Availability
    General Office Skills
    Customer Care
    Online Chat Support
    Technical Support
    Customer Service
  • $6 hourly
    I am a highly organized and detail-oriented individual with experience in product listing, inventory management, and data entry seeking a challenging role in a fast-paced environment. Whether you’re trying to win work, list your services, or create a new online store, I can help. I always seek to achieve a high standard in whatever work I undertake. I'm dedicated to lifelong learning, and I am excited about the opportunity to gain invaluable experience while delivering exceptional results.
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    Online Chat Support
    Customer Service
    Canva
    Set Up Shopify Site
    Shopify SEO
    Shopify Website Design
    Product Research
    Order Processing
    Virtual Assistance
    Product Listings
    Inventory Management
    Data Entry
    Ecommerce
  • $5 hourly
    Dedicated and versatile customer service professional with extensive experience in sales, technical support, and financial services, adept at delivering exceptional service through advanced communication, consultative selling, technical troubleshooting, and financial expertise. Known for efficiently resolving a wide range of issues with empathy, adaptability, and a commitment to continuous improvement, while effectively managing multiple tasks, collaborating with teams, and driving revenue growth.
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    Video Editing
    Photo Editing
    Audio Editing
    Finance
    Songwriting
    Customer Experience
    Technical Analysis
    Sales & Marketing
  • $7 hourly
    Hi, I'm Rachel, Thank you for your interest in looking at my profile. I am a Virtual Assistant for five years now and have been in the Business Process Outsourcing (BPO) Industry for a total of 10 years. And with that said, I was able to develop excellent skills in customer service and sales. I have a fantastic experience and providing level support to principals. These were all honed by the companies I have served in the industry. Sprint and Spark telecommunication companies played significant roles in training my skills as a sales consultant, such as large-scale processing purchases, catering to customers’ needs, and resolving customer service issues quickly and efficiently. In addition, AT&T enhanced my expertise in customer service, which includes communicating relevant information about the products and services offered by the company, guiding customers through the purchasing process, and providing recommendations and solutions to concerns. As proof of my outstanding performance, I had received several awards from these mentioned institutions, such as Top Sales Agent Award and Most Reliable Agent Award. And as a freelancer, I have acquired several skills and used different tools Acquired from being an eCommerce Freelancer. These skills include Phone and Chat Support, Email Handling, Order Fulfillment, Product Listing, Product Research, People Management, Appointment Setter. Moreover, I am also a dynamic entrepreneur with superior interpersonal and analytical skills and critical evaluation of rapidly evolving economic environments and business developments. I am always open to further widen my knowledge and experience in the business so as I can provide better service. I guarantee 100% dedication not only with the tasks you'll entrust me with but more so in helping you grow your business. I'm looking forward to working with you.
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    Inventory Management
    Phone Communication
    Customer Service
    Customer Support
    Chat & Messaging Software
    Scheduling
    Customer Experience
    Data Entry
    Email Support
  • $4 hourly
    I am willing to collaborate and have always been open to communication in order to build efficient teamwork among my colleagues. Also, aiming for challenging opportunities and to be able to contribute my skills and abilities in the hospitality industry professionally and with integrity at all costs.
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    Communication Skills
    Typing
    Baking
    Cooking
    Server
    Customer Service
  • $4 hourly
    I am a freelancer looking for a part time or full time job. The service that I offer is more on general / administrative support. I can help you to make your workloads easier and light while working independently. Kindly review my portfolio attached to know me better and contact me at (0905) 186 9268 or email : paeuson@gmail.com.
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    Professional Tone
    Chat & Messaging Software
    Scheduling & Assisting Chatbot
    Call Scheduling
    Administrative Support
    Insurance & Risk Management
    Research Documentation
    Data Entry
    Documentation
    Document AI
    Customer Experience
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