Hire the best Customer Engagement Freelancers in Washington

Check out Customer Engagement Freelancers in Washington with the skills you need for your next job.
  • $45 hourly
    Looking for a detail-oriented and skilled virtual admin? Look no further! With extensive experience in human resources, I am an expert in benefits, employee relations, talent acquisition, and more. I have managed full-cycle recruitment needs, conducted new hire orientations, managed benefits administration, and developed and implemented training programs. Additionally, I have experience in reputation management, sales coordination, virtual assistant work and team management.
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    Human Resources Consulting
    Transcription Software
    Human Resource Management
    Customer Service
    Inventory Management
    Sales & Inventory Entries
    Zoom Video Conferencing
    Business Management
    Data Entry
    English
    Microsoft Office
  • $35 hourly
    As a dedicated digital marketing professional, my primary goal is to build strong customer relationships, drive brand loyalty, and enhance customer engagement. I have a deep passion for optimizing social media presence, constantly refining strategies, and implementing specific adjustments tailored to achieve outstanding results.
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    TikTok
    Instagram
    Community Management
    Graphic Design
    Social Media Marketing
    Customer Service
    Social Media Management
    Canva
  • $120 hourly
    Hello! I'm Hailey, a seasoned marketing professional with a knack for crafting compelling Go-to-Market Strategies and enhancing User Experiences. My journey in marketing is marked by a blend of creativity, analytical skills, and a passion for understanding and engaging audiences. Let me take you through the highlights of my expertise: Go-to-Market Strategy & Campaign Management: At Khan Academy, I spearheaded the go-to-market strategy for an AI education tool, driving a 100% increase in MoM CAR. My experience extends to creating integrated marketing campaigns that resonate with target audiences, ensuring successful product launches and continuous market traction. User and UX Research: My foundation in Market and UX Research has been pivotal in understanding user needs and behaviors. This expertise allows me to develop products and campaigns that not only meet but exceed user expectations. At Khan Academy, I applied these skills to enhance product customization and personalization, significantly reducing churn rates. Blog Writing & Ghostwriting: My flair for content creation is evident in my role as a Digital Marketing Manager, where I developed strategies increasing content virality by 40%. Whether it’s crafting engaging blog posts or ghostwriting for diverse platforms, my writing communicates ideas clearly and compellingly. Audience Research, Segmentation & Targeting: Leveraging consumer data, I have refined personas and segmentation strategies, improving conversions by 60%. My approach combines data analytics with creative thinking to identify and target key audience segments effectively. Public Relations & Brand Strategy: I've honed my skills in public relations and brand strategy through hands-on experience at UNICEF and Khan Academy. My work involved crafting narratives that align with brand values and resonate with diverse stakeholders, reinforcing brand narratives and educational initiatives. Freelance Marketing & Customer Engagement: As a freelancer, I bring a diverse set of skills, from customer insight analysis to creating engaging marketing content. My focus is on building strong customer relationships and fostering brand loyalty through targeted communication and engagement strategies. Customer Insight Analysis: My experience as a Fulbright Research Scholar has equipped me with the skills to conduct in-depth customer insight analysis. This has been instrumental in developing strategies that are not only data-driven but also empathetic to customer needs. In summary, my multifaceted background in marketing allows me to offer a unique perspective and a comprehensive skill set to your projects. Whether it's developing a go-to-market strategy, conducting audience research, or crafting compelling content, I am ready to help your business grow and connect with its audience more effectively.
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    Customer Insight Analysis
    Freelance Marketing
    Brand Strategy
    Public Relations
    Campaign Management
    Audience Segmentation & Targeting
    Audience Research
    Ghostwriting
    Blog Writing
    UX Research
    Market Research Interview
    Marketing
    User Experience
    Go-to-Market Strategy
  • $75 hourly
    I have 10+ years experience in e-commerce as a product manager, growth hacker, and digital marketer / PPC expert. Prior to that, I did 2 years in Healthcare Mergers & Acquisitions Investment Banking at a leading boutique investment bank in New York City. For the last 3+ years, I have been solely focused on Amazon, where I’ve been responsible for the revenue generation, and strategic direction of four Amazon brands. Specifically, I oversaw the day to day operations of sourcing, listing optimization, rank optimization, Amazon PPC, business analytics, and review/insert strategy. I don’t just talk the talk! After being on the hiring end for so-called Amazon experts for the above brands, I’ve realized most consultants make big promises, but fall short when it comes to results. When I came to this realization, I realized I needed to fold everything in house and become the expert myself. Therefore, the tactics I deploy are the ones that I currently use on my own brands today, as they are proven to work in a constantly changing Amazon environment. Currently, I am managing multiple Amazon FBA brands doing over 11M+ in revenue over the last 12 months, and can offer end-to-end advisory services with everything from international sourcing to rank/review generation, and owning the customer experience. My Amazon PPC Services: - Campaign setup, segmentation, optimization, and management - Paid Advertising (PPC) Management - Including Sponsored Products, Sponsored Brand, Sponsored Brand Video, and Sponsored Display - Keyword Rank Tracking - Improve organic product ranking to page one top position - Advertising account audit - Bid/Budget strategy development - Keyword harvesting My Amazon Listing OptimizationServices: - Keyword research and analysis (discovery for niche keywords) - High-converting, customer-focused copywriting based on in-depth keyword research - Detail page analysis/listing audit - Product title optimization - SEO-optimized product descriptions and bullet points - Backend search term optimization Additional Amazon Services: - Competitor and Market Analysis - Account Creation and Setup - Seller Central FBA and logistics management - Branded Storefront design, optimization, and strategy - Product reviews acquisition strategy - Paid social strategy (leverage social traffic to Amazon listings) - Amazon FBA Planning and unit cost structure analysis - Inventory forecasting - Financial Analysis - Amazon product launch strategy - Product sourcing - Developing clear RFQ's and managing supplier negotiations - Listing and brand registry cases (e.g. pesticide issues, title and key info not updating on product listing, Amazon catalog issues, IP infringement issues)
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    Amazon PPC
    Pay Per Click Advertising
    Amazon
    Amazon FBA
    Amazon Webstore
    Sales Copywriting
  • $60 hourly
    Digital Project Management and Program Leadership: WIth my experience as a senior executive with a track record of leading business turnarounds, complex digital transformation programs in customer facing roles in both domestic and expatriate assignments, I can help you with project diagnostics, customer engagement and guiding project teams driving major programs. Using a growth mindset and advanced understanding of multi-cultural teams and behavioral science, I help global teams achieve high performance while under extreme business pressures, and collaborate across geographies to achieve improved business results. I can help you: 1) Run real time business and behavioral diagnostics using design thinking to determine problem areas and help complete assessments, and provide solutions better matched to achieve the desired business results. 2) Act as an interim executive or manager to hold things together when key staff leave. 3) Actively repair and grow customer relationships. 4) Help calm down and get crisis situations back on track. 5) Support complex negotiations with laser focus on customers needs, wants and governance. 6) Review and edit bids for clarity, readability and collaborate to create a bids w/high win success rates.
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    Business Innovation
    Critical Thinking Skills
    Problem Solving
    International Business
    Business Consulting
    Agile Project Management
    Business Management
    Travel Planning
    Leadership Skills
    Management Development
    Proofreading
    Content Writing
    Strategy
    Business Development
  • $35 hourly
    Founder of Efficient Virtual Solutions LLC. I have over a decade of administrative work experience along with customer service experience. I am efficient in data entry, file management, and email management. Experience with case management, record-keeping and problem-solving capabilities. Committed to maintaining positive communications and relationships with clients. Fast learner and always willing to improve my work and skills.
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    Microsoft Outlook
    Compliance
    Management Skills
    Database
    Housing
    Light Bookkeeping
    Records Management
    Program Management
    Case Management
    Government Reporting Compliance
    Database Management System
    Customer Service
    Microsoft Excel
    Microsoft Office
  • $23 hourly
    I am an excellent people person. I was a very successful branch manager. I love finance. Experienced with hiring, managing, auditing, sales - direct and call, client intake and retention. Detail oriented and extremely adaptable.
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    Customer Retention
    Sales
    Finance & Banking Chatbot
    Customer Acquisition
    Sales Call
    Management Skills
    Customer Experience Research
    Customer Relationship Management
    Customer Service Training
    Finance
    Sales Management
  • $82 hourly
    Hi, I’m a "what is possible" enthusiast who loves to help companies grow their business. For the past 8 years, I’ve been working with various technology companies to strengthen their partnership with Microsoft and achieve their goals. Whether it’s getting them on board with Microsoft programs, connecting them with Microsoft resources, or setting up the internal systems and processes to succeed. Before that, I had experience in business sales and relationship building, as well as improving operations and marketing processes. I’m a creative thinker who can find unique solutions for any situation. I’m also a self-starter who can work independently with minimal supervision and regular check-ins. I’m always open to new ideas and opportunities and I value making a positive impact on our work and life. Let's talk about your new concept ideas, need for organizational processes, or someone to drive a program forward.
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    Editing & Proofreading
    Microsoft Excel
    WordPress
    PowerPoint Presentation
    Innovation Strategy
    Relationship Building
    Relationship Management
    Team Training
    Business Research
    Forecasting
    Strategy
    Management Skills
    Project Management
    Business Planning & Strategy
  • $25 hourly
    Currently, I am a student at Washington State University. I am in school hoping to graduate with a Finance degree! I currently work at Munchyz Hotdogs is an extension of The Coug on WSU Greek row. I pride myself on being a hard worker and wanting to do the best I can be in any position I am put into. This job has made it so much easier for me to connect with new people and learn how to hone my customer service skills into something I can use in the future!
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    Inventory Management
    Sales
    Time Management
    Leadership Skills
    Strategy
    Finance
    Writing
  • $40 hourly
    Hello! I'm Drisana Malaambo, a dedicated and dynamic freelance professional offering a range of tailored services to meet your unique needs. With a background in diverse industries and a passion for delivering high-quality results, I specialize in the following areas: - **Project Management**: I efficiently manage multiple projects, ensuring they are completed on time and exceed client expectations. My organizational skills and attention to detail help streamline processes and achieve successful outcomes. - **Content Creation**: Crafting engaging and impactful content is my forte. Whether it's writing blog posts or editing articles. I bring creativity and clarity to every piece I produce. - **Virtual Assistance**: I provide comprehensive administrative support, managing schedules, communications, and tasks to help businesses run smoothly. My goal is to be the reliable backbone that enables you to focus on your core activities. - **Customer Support**: Exceptional customer service is at the heart of what I do. I am dedicated to ensuring that clients receive the assistance they need, fostering positive relationships and enhancing customer satisfaction. - **Health and Well-Being Consulting**: Providing expert advice and strategies to enhance your overall health and well-being. My holistic approach integrates physical, mental, and emotional wellness to help you lead a balanced and fulfilling life. *Personal & Professional Coaching: Delivering personalized coaching sessions to help you achieve your personal and professional goals, fostering growth and development. - **Research**: Thorough and insightful research is a cornerstone of my work. I delve deep into topics, providing clear and concise findings that support informed decision-making. I am committed to delivering excellence in every project I undertake. My clients appreciate my reliability, professionalism, and the personalized approach I bring to each task. Let's work together to achieve your goals and take your business to new heights.
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    Research & Strategy
    Blog Writing
    Writing
    Virtual Assistance
    Life Coaching
    Consultation Session
    Content Creation
  • $19 hourly
    I'm an experienced bilingual educator who loves building relationships with people from any background and any cultures. Because of my jobs, I have very good communication and collaboration skills. I'm a nationally awarded Chinese calligrapher and loves to design and draw in my spare time. I've also worked on many translation projects for big organizations and individuals in the past. Please let me know what services what you need and I'll help out from start to finish!
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    Calligraphy
    Curriculum Development
    ESL Teaching
    Curriculum Design
    Translation
  • $55 hourly
    I'm an experienced business professional in tech and real estate. I have 10 years of experience working in B2B and consumer products. I create scalable customer acquisition and retention touch points (i.e. emails, presentations, videos, etc.). I also set up the necessary operations to measure success and streamline highest ROI efforts. Skills include: - data analysis via Google Sheet or SQL - revenue operations - product marketing - content creation - no-code automations (i.e. zapier) - lifecycle marketing
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    Customer Acquisition
    Content Creation
    Content Editing
    Content Development
    Data Analysis
    Voice Recording
    Spreadsheet Automation
    Analytics
  • $20 hourly
    Experienced and enthusiastic customer service worker looking for a chance to work from home assisting companies in any way I can. Being a mother of a toddler, I am only looking for jobs through chat as of now.
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    Customer Service
    Customer Satisfaction
    Retail
    Retail & Consumer Goods
  • $20 hourly
    I fully believe in each and every person's ability to grow and develop into loyal, reliable and passionate employees. I have, and always will, believe in the power of people, and the power we have as managers to help shape the lives of our staff. Training is our tool, to help push our restaurants and our staff towards excellence. Restaurants are in my blood; chaos is in my veins. I am seeking an opportunity, in a fast-paced environment, to learn and grow as a manager, with a company that allows me to really, truly, care. I am seeking an opportunity, with an entrepreneurial spirit. To move into a sales or marketing career. Customer service is my passion, and I love people. I am constantly finding ways to get involved in my community and I love being able to help.
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    Customer Retention
    Marketing
    Business Management
    Sales Leadership
    Customer Relationship Management
    Sales Operations
    Customer Onboarding
    Sales Management
    Customer Service
    Sales & Marketing
    Sales
    Salesforce CRM
  • $25 hourly
    I'm Paxton DePoe, a dynamic marketing and customer service professional based in Seattle, WA. I am passionate about sustainability, running, and art. I have cultivated a thorough skill set through diverse roles, from frontline retail and social media management at Brooks Running, to managing social media accounts and event organization at Genesis Marketing. I am confidently skilled in various digital marketing tools, including Adobe Creative Suit, Canva, and Figma. I believe that powerful things happen within the intersection of hard work, creativity, and authenticity, and I look forward to working with you!
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    Canva
    Event Marketing
    Social Media Content Creation
    Social Media Account Integration
    Social Media Account Setup
    Customer Care
    Design Mockup
    Marketing
    Customer Service
  • $25 hourly
    Certified international wedding and events planner specializing in luxury, destination, festival, virtual, and live event planning. Certified floral designer. Published how-to author.
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    Article Writing
    Copywriting
    Floral Style
    Wedding Painting
    Fundraising
    Writing
    Critical Thinking Skills
    Problem Solving
    Online Research
    Event Photography
    Search Engine Optimization
    Article
    Creative Writing
  • $60 hourly
    You deserve, and need, a world-class Customer Success team; so let's make that happen! Hello, I'm Kai - I build, scale, and stabilize Success teams. Customers and CSMs value and trust them. They're sustainable, effective, and meticulously crafted without unnecessary complexity. My focus is on maximizing efficiency, doing more with less, and maintaining lean operations in customer success. I've launched, led, and consulted for CSM and Support teams of varying sizes, all at B2B SaaS companies. You may be familiar with Outreach.io, a leading Sales Engagement platform. In 2018 I established their Scale Customer Success team, fostering sustainable growth as the company hurdled towards a $1B valuation. Facing a rapidly-growing customer base, I strengthened retention, accelerated expansions, rolled out global programs, and improved KPI measurement, all without increasing CSM headcount. I'd love to chat about your initiatives and explore how I might be able to help you, too. -- My Values: - Operational Excellence - Continuous Value Building - Transparency & Urgency - Success Never Stops
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    Strategic Planning
    Customer Retention Strategy
    SQL
    Salesforce
    Data Visualization
    Operations Analytics
    Account Management
    Sales Engineering
    Stakeholder Management
    Business Intelligence
    Data Analysis
    Customer Onboarding
    ETL
    Customer Relationship Management
  • $34 hourly
    PROFESSIONAL SUMMARY * 11 Years of experience in IT industry in performing Design, Development, testing in the field of Client Server Architecture, CRM and Web Based Applications using Microsoft Technologies. Proficient in CRM 2011, CRM 2013, CRM 2015, CRM 2016 and D365 * Skilled in mapping business requirement and application design. * Extensive experience in MS CRM, C#.NET, ANGULAR JS, MVC, HTML, JavaScript. * Strong technical knowledge on JavaScript, Plug-In, workflow, and customizations. * Strong expertise in Object Oriented Programming (OOPS) concepts like Encapsulation, Inheritance * Capable to integrate the MSCRM with Third Party API's like Microsoft OneDrive, Google API, Right Signature and Authorinze.net, VIN Data One and VIN Link Services. * Excellent experience in Consuming REST/SOAP and Web API Services in MSCRM * Experienced in Model View Controller framework and test-driven development techniques.
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    Microsoft PowerApps
    Microsoft Power Automate
    CRM Software
    Microsoft Dynamics ERP
    Microsoft Dynamics CRM
    Microsoft Dynamics Development
    Microsoft Dynamics 365
  • $55 hourly
    Hi, I'm Katie: I'm passionate about using design and data to create a better world. I embed creativity, effort, compassion, and a sense of humor into everything I do, whether that is tackling complex business strategy challenges or helping small businesses scale and digitize operations. I have a decade-long career spanning industries and geographies, but the core of my work has been around client engagement, data-driven presentations, consumer and B2B market research, storytelling, and strategy development. In addition to my corporate career, I have independently expanded my own retrofuturist art business Cosmic Coupe, plus taken on freelance roles in course development, operations, design, hospitality, and more. I'm currently helping a traditional brick and mortar Bed & Breakfast modernize operations and overhaul the website. I can: -Design event posters and social graphics -Create presentation decks for pitches, executive summaries, market research overviews -Help develop brand positioning and strategy -Create an engagement plan -Leverage syndicated data and macroeconomic landscape research to tell data stories.
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    Survey Design
    Pitch Deck
    Canva
    PowerPoint Presentation
    Small Business Administration
    Copywriting
    Storytelling
    Branding & Marketing
    Brand Development
    Brand Management
    Strategy
    Executive Summary
    Insights Summary
    Brand Strategy
  • $40 hourly
    I am a bilingual Educator and Interpreter who loves to do field work. I like to work with people and have experience as an educator, as well as a consecutive interpreter and translator for written documents. I have experience working with Multilingual families. -I have strong oral and written communication skills, fully bilingual in English and Spanish. -I am highly organized and can handle several projects simultaneously. -I am a fast learner and can develop new skills quickly. -I have the ability to work independently as well as with a team. -I am committed to accomplish assignments in an ethical, safe, efficient and cost-effective manner. -I have strong organizational, analytical and problem-solving skills. -Excellent typing skills. -Excellent attention to detail with high degree of accuracy. -Excellent customer service skills. -Ability to meet deadlines.
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    Bilingual Education
    Project Prioritization
    Communication Skills
    Problem Solving
    Typing
    Audiovisual Translation
    Video Transcription
    Over-the-Phone Interpreting
    Consecutive Interpreting
    Language Interpretation
    Medical Translation
    Document Translation
    Academic Translation
  • $13 hourly
    Hello! I’m Emily, a cosmetologist who is very eager to start out a new career as a social media manager. I have operated my own business page on Instagram and trafficked engagement and clientele successfully. I love editing and creating templates to draw in your target audience and am comfortable using trendy platforms to widen your outreach (ex. Tiktok). I’m eager to jump in and build up my experience.
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    Adobe Lightroom
    Canva
    Scheduling
    Customer Experience
    Instagram
    Facebook
    TikTok
    Content Writing
    Media & Entertainment
  • $25 hourly
    Your website or team could be better, and I am here to help! My name is Thomas, I am a SvelteKit application development specialist. Using modern design, lean philosophy and first principles, together we can create a great product! I can work as a part-time developer for your project, completing specific front-end tasks, or I can take on a full project solo! Specific Application / Svelte Knowledge: - Svelte Motion - Svelte Native (Mobile Applications) - Svelte Calendar Libraries - Svelte Stores Management - Loading / onMount Management. - Iconify / Modern SVGs. - Custom background SVGs / designs. - Etc. Let's work together!
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    Project Management
    Microsoft Access
    Microsoft Word
    Microsoft Excel
    SQL
    Data Visualization
    Supplier Development
    Contract Negotiation
    Risk Management
    Communication Skills
    ERP Software
    Data Analysis
    Logistics Management
    Supply Chain Management
  • $25 hourly
    I have 5 years experience in customer service and organization. I can set appointment times and tech savy
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    Microsoft PowerPoint
    Office 365
    Adobe Photoshop
    Microsoft Excel
  • $25 hourly
    As Administrative Assistant / Program coordinator. I would like to help with scheduling coordinating , handle engagements provide logistical support.
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    Process Documentation
    Order Management
    Payroll Reconciliation
    Office Administration
    Appointment Setting
    Small Business Administration
    Client Management
    Scheduling
    Analytics Dashboard
    Training & Development
    Administrative Support
  • $23 hourly
    I am an administrative professional with special skills in event planning, fundraising, and nonprofit work. Whether you need virtual assistance, customer support, or event planning/support, I’d be honored to help you reach your business goals!
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    Administrative Support
    Customer Service
    Professional Tone
    Event Planning
  • $25 hourly
    Hi there! I'm Shawna Wallick, a dedicated Virtual Assistant with a passion for helping businesses thrive through streamlined operations and impeccable support. With years of experience in administrative roles, I specialize in providing remote assistance that allows entrepreneurs and professionals to focus on what they do best. What I Do Best: Administrative Support: Expert in managing calendars, scheduling meetings, and handling correspondence to ensure smooth communication. Organizational Wizardry: Skillful at maintaining efficient workflows, organizing files, and managing data with precision. Client Relations: Experienced in delivering top-notch customer service, resolving inquiries, and maintaining client satisfaction. Creative Solutions: Proficient in research, document preparation, and project coordination to drive productivity. My Approach: I believe in proactive problem-solving and attention to detail to anticipate needs and exceed expectations. Dedicated to fostering strong client relationships through clear communication and reliable support. Committed to continuous learning and adapting to new challenges to deliver results effectively. Why Choose Me: I am your go-to partner for reliable, professional virtual assistance tailored to your specific business needs. With a keen eye for detail and a passion for organization, I ensure tasks are completed efficiently and on time. Let's collaborate to streamline your workload and achieve your business goals together!
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    Customer Service
    Customer Experience
    Customer Acquisition
    Customer Data Platform
    Customer Care
    Customer Satisfaction
    Typing
  • $20 hourly
    Skills * Administrative Experience * Filing * Computer Skills * Writing Skills * Front Desk * Cash Handling * Clerical Experience * Content Creation * Blogging * Communication skills * Typing * Calendar management * Office management * Front desk * Office experience * Phone etiquette * Accounting * Customer service
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    Pet Photography
    Problem Solving
    Business Management
    Business Operations
    Strategic Planning
    Organizational Background
    Filing
    Light Bookkeeping
    Administrative Support
    Computer
    Accounting Basics
    Microsoft Excel
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