Hire the best Customer Experience Specialists in Montego Bay, JM
Check out Customer Experience Specialists in Montego Bay, JM with the skills you need for your next job.
- $6 hourly
- 4.5/5
- (9 jobs)
I'm a flexible agent who knows how to work well under pressure. With a decade of BPO industry experience under my belt, I'm your go-to person for sales, customer service, appointment setting, and tech support needs. I will bring to the table: Top-notch sales record, consistently exceeding targets. A knack for handling even the trickiest customer inquiries with ease. Expertise in appointment setting to streamline your scheduling. Technical support skills to keep things running smoothly.Customer Experience
SalesData EntryEmail CommunicationCustomer ServiceOrder TrackingTechnical SupportPhone SupportEmail SupportOnline Chat Support - $15 hourly
- 5.0/5
- (107 jobs)
Hi there! Thank you for visiting my profile. My name is Rajhean. I am an artist with a passion for illustration and I absolutely love bringing my client’s visions to life. My approach to every project is to be fast, friendly and flexible. If you have any questions, no matter the time of day or night, you can always message me and I will respond within the hour. My services include, but are not limited to: Digital Illustrations: ✔️ Children’s books illustration ✔️ Character Designs ✔️Portrait Illustrations ✔️ Youtube thumbnails ✔️ Caricature ✔️Sticker designs etc. Animation: ✔️ GIFs ✔️ Lofi Style loop animation Looking forward to hearing from you!☺️Customer Experience
DrawingPrint DesignPortrait ArtDigital PaintingSketchingCartoon ArtGraphic DesignRealisticColorful StyleDigital ArtChildren's Book IllustrationCharacter DesignAdobe PhotoshopCartoon StyleIllustration - $25 hourly
- 5.0/5
- (39 jobs)
As an executive assistant and project manager, I offer seamless support to executives and teams by ensuring smooth operations and efficient workflow. With a strong focus on organization, I manage schedules, handle communications, and oversee critical tasks, while coordinating projects from inception to completion. My ability to prioritize and delegate enables me to handle multiple responsibilities, ensuring deadlines are met and objectives are achieved. I excel in optimizing processes, fostering collaboration, and driving progress to help businesses and professionals operate at their highest potential. My Strengths: ✅️ Organizational Skills ✅️ Communication Skills ✅️ Problem-Solving Skills ✅️ Time Management ✅️ Attention to Detail ✅️ Adaptability ✅️ Leadership and Coordination ✅️ Tech Savvy I use a variety of tools, including ClickUp, Adobe Acrobat, Trovve, MS Word, MS Excel, Google Sheets, Google Docs, QuickBooks, Form Simplicity, Docusign, Microsoft Teams, Slack, Google Drive, Dropbox, Canva, and Boldtrail, to effectively manage projects, communications, and administrative tasks. Feel free to reach out to me if you're looking for exceptional service and dedicated support—I’m here to help you achieve your goals efficiently and effectively.Customer Experience
Adobe AcrobatReal EstateQuickBooks OnlineCanvaProject ManagementEmail ManagementFile ManagementCustomer ServiceOffice AdministrationEnglishMicrosoft PowerPointEmail CommunicationData EntryMicrosoft ExcelMicrosoft Word - $20 hourly
- 5.0/5
- (2 jobs)
With over 8 years of experience in sales, customer service, appointment setting, B2B cold calling, scheduling, and beyond, I bring a wealth of expertise to the table. Throughout my career, I've honed my skills in navigating dynamic business environments, consistently exceeding expectations, and delivering exceptional results. Here's why I'm the perfect fit for your company: 1️⃣ Proven Track Record: I have a demonstrated history of success in various facets of business support, from managing schedules with precision to driving revenue through effective sales strategies. My results-driven approach ensures that tasks are not just completed but executed with excellence. 2️⃣ Adaptability and Versatility: As a seasoned professional, I understand the importance of wearing multiple hats in a fast-paced business landscape. Whether it's handling administrative duties, coordinating meetings, or spearheading client outreach initiatives, I'm equipped to tackle diverse challenges head-on. 3️⃣ Client-Centric Focus: Your satisfaction is my top priority. I prioritize clear communication, meticulous attention to detail, and a proactive approach to problem-solving to ensure that your needs are not just met but exceeded. 4️⃣ Efficiency and Effectiveness: Time is of the essence in the modern business world. By leveraging my expertise and utilizing cutting-edge tools and technologies, I optimize processes, streamline workflows, and boost productivity, allowing you to focus on core business objectives. 5️⃣ Collaborative Partnership: I view our working relationship as a true partnership. By aligning my efforts with your vision and goals, I become an indispensable asset, driving growth and success for your business. Whether you require ongoing support or assistance with a specific project, I'm here to empower your business and facilitate its expansion.Customer Experience
Appointment SchedulingEmail SupportCustomer ServiceOrganizational StructureCommunicationsTime ManagementProblem Solving - $25 hourly
- 4.9/5
- (47 jobs)
I am a Multimedia Developer from Jamaica! I love my job and my goal is to improve myself and become a better designer day by day. I get inspiration from all around me. I take pride in providing high quality artwork for my clients within their budget limits with an exceptional timeline. I have been engaged with a wide cross section of clients across a variety of industries. You can count on me to provide modern and professional artwork that will give your brand the presentation it needs to stand out! My core competencies include: Print Design: Corporate branding , Identity packages Digital Design: Illustration, Webpage design Publications: Magazines, Newsletters, Brochures Video Post production Photo Editing / RetouchingCustomer Experience
Creative WritingPhoto EditingMicrosoft WordSocial Media MarketingWordPressMicrosoft ExcelEnglish TutoringGraphic DesignMicrosoft PowerPointAdobe Photoshop - $30 hourly
- 5.0/5
- (19 jobs)
Service is where my heart lies. Crafting experiences, igniting long-lasting relationships, and building true connections, I bring people together, build bridges and generate revenue. Sales and Marketing and Customer Service is more than a career; it's a passion that fuels me. I love what I do! With over 20 years experience in the Hospitality Industry in various capacities such as: Revenue Manager, Sales Manager, Customer Service Manager, Event Manager and Executive Manager, and over 7 years virtual experience working remotely, I have excellent time management skills, works well on own initiative, have an excellent command of the English Language (both written and oral) and superior customer service skills which often results in high customer retention rates, repeat clientele and customer loyalty. With a keen eye for, and a particular attention to detail, highly proficient with Microsoft and Google Applications, Slack, Freshdesk, Zendesk, Salesforce, Hubspot, and Asana, I am excellent at scheduling, organizing, planning, executing, following up and after sales services which are as important as lead generation. I am goal oriented, customer focused, meeting and exceeding financial goals as well as achieving high rates and levels of customer retention and increasing brand loyalty. With a hunger for learning and growth in a dynamic and changing global environment, I adapt and apply myself easily, and I am an asset to any organization.Customer Experience
Data AnalysisEvent PlanningCustomer SupportPhone CommunicationMarketing ManagementAdministrative SupportEmail CommunicationSales ManagementEvent MarketingCustomer ServiceEvent ManagementCustomer Retention - $25 hourly
- 5.0/5
- (12 jobs)
Are you seeking a creative Graphic Designer ?? I have been designing for more than 8 years now. I thoroughly enjoy what I do, as I grew up always drawing or sketching stuff every chance I got. Being able to help individuals or businesses bring their graphic design ideas to life, gives me a real sense of purpose and I absolutely love that. I am very much proficient in using Adobe Illustrator and Photoshop, I am also able to use the Procreate app to do digital artwork. What I Can Provide: ✦ Logos ✦ Business Cards ✦ Brand Identity & Corporate Identity ✦ Social Media Designs ✦ Brochures & Flyers ✦ Signs & Banners ✦ Clothing & Apparels ✦ Invitations & Stationary ✦ Recreations ✦ Much More!Customer Experience
Social Media DesignGraphic DesignVector GraphicSocial Media ImageryLogo DesignPrint Design - $10 hourly
- 5.0/5
- (31 jobs)
Transforming Lives with Expert ADHD and Accountability Coaching "Hi, I'm Kimberly, and since 2021 I've been helping people get things done as an Accountability Coach. While many of my clients have ADHD, I'm not claiming to be an ADHD expert - I'm just someone who genuinely loves seeing people succeed, whether it's crossing off two tasks from their list or reaching a major goal. Look, I get it. Some days you wake up planning to tackle your to-do list, but end up doing everything except what you actually need to do. Trust me, I've been there too! That's why I understand how valuable it is to have someone in your corner. You know those people who keep nudging you to stay on track? Sometimes they drive you crazy with their reminders, but deep down, you're grateful they didn't let you give up. That's pretty much what I do! But let's be real - I'm not a magician, and hiring me isn't going to instantly transform your life. Success takes work from both of us. I'll be there to support you through: Custom morning routines that actually work with your natural rhythms Body doubling sessions (fancy way of saying we work together in real-time) Regular check-ins via Zoom, WhatsApp, or text - whatever works best for you Breaking down overwhelming tasks into manageable steps I've helped YouTube creators boost their content output, supported professionals in finding that tricky work-life balance, and guided students through tough academic deadlines. Working with clients across the US, Canada, and Australia has taught me that everyone's journey is different, and that's okay! If you're looking for someone who will be honest with you, cheer you on, and help you stay accountable without judgment, let's talk. Sometimes all we need is the right person in our corner to help us get where we want to go. Kind regards, KimberlyCustomer Experience
Stress ManagementLife CoachingMotivational SpeakingCommunication SkillsActive ListeningOrganizerAccountAbilityTime Management - $10 hourly
- 4.6/5
- (7 jobs)
Hey there, I'm Avion Samuels, and my journey is all about bringing passion and excellence into everything I do. With a strong background in customer service, leadership, and a range of skills, I'm on a mission to make a meaningful impact. When I'm not working, you'll often find me on the soccer field, where my love for the game comes alive. As an avid supporter of Arsenal, I've learned the art of teamwork, dedication, and striving for victory qualities that have spilled over into my professional life. I've also been actively involved in community sports outreach programs, combining my passion for soccer with giving back to the community that has shaped me. But that's not all I have a knack for forex trading, diving into the intricate world of financial markets, and making strategic moves. My analytical mindset serves me well in understanding the complexities of the market, and it's a thrilling pursuit that keeps me engaged and challenged. On a creative note, I've found my outlet through content creation, especially on platforms like Mixer, Twitch, and YouTube. Crafting content that engages and entertains has been a fantastic way for me to express my creativity and connect with people who share my interests. Throughout my journey, I've taken on various roles, from community marketing at Wyndham Vacation Operations to hands-on experiences in electrical work and automotive repairs. Each step has added to my adaptability and versatility, enabling me to excel in different environments. In a nutshell, I'm Avion Samuels a spirited individual with a passion for soccer, a keen eye for forex trading, a knack for creative content, and a constant thirst for personal and professional growth.Customer Experience
Cold CallingTelemarketingEmailTechnical SupportOutbound SalesInvoicingPhone CommunicationSalesCustomer Retention StrategyTech & IT - $50 hourly
- 4.9/5
- (18 jobs)
Experienced Senior Customer Service Manager with more than 17 years of Customer Service experience and 3 years expertise in overseeing customer service divisions. I have a proven track record of enhancing customer satisfaction, optimizing service processes, and mentoring high-performing teams. Skilled in strategic planning, execution, and utilizing technology to enhance the delivery of customer service. Expert Real Estate Cold Caller with over 9 years cold calling experience. Highly effective in establishing and maintaining relationships with potential and existing clients. Extremely self-motivated and ambitious with a strong work ethic, exceptional skills and the ability to handle objections well. I am also very reliable with excellent time management skills and require minimal supervision. Experienced Virtual Assistant in Marketing, Social Media Management, Graphics and Office Administrations. I am an expert Canva designer with over 5 years experience as well as an expert Go High Level administrator. I am experienced in the following areas: 1) Customer Care (Voice, Live Chat, E-mail, Text, Whatsapp) 2) Cold Calling (Real Estate) 3) Virtual Assistant I have experience using the following tools for work: Mojo Follow Up Boss Zendesk Zoho Goi High Level Canva Skype Java Script Humanity Slack Discord Google Suites Microsoft Word Microsoft Excel Meta Business Suites Zoiper WhatsappCustomer Experience
Real Estate Virtual AssistanceVirtual AssistanceHighLevelQuality AuditSupervisionManagement SkillsLead GenerationOutbound SalesTelemarketingAdministrative SupportCold CallingSchedulingCustomer ServiceReal EstateSales & Marketing - $10 hourly
- 0.0/5
- (2 jobs)
Here is why I am the perfect Assistant for your beauty brand. I have over three years of experience working as a customer service rep in multiple call centers. I am good with computers and general administrative skills, and a certified makeup artist who loves everything about beauty and makeup! I have attended two makeup schools and occasionally do makeup as a side gig. I am familiar with most, if not all, major makeup brands and other beauty brands. I also occasionally design and sell press-on nails to my friends and family. Pair my makeup knowledge and years of experience working in the call center industry for famous companies such as AT&T, Comcast (Xfinity), and On Running (Cloud), assisting customers via telephone, email, and chat; I am the right person to answer your customer's queries as well as educate them about beauty your products. I will apologize, empathize and assure your customers that I am the right person to help them and satisfy their needs. Deescalating irate customers is also one of my specialties. Here are two recent shoutouts that I have received from my supervisor: My girl Shagay Graham is not dropping her quality. Her quality is always A1, ending last week with quality at 95%, great job as always! ★★★★★ Miss Shagay Graham ended super strong last week! Her STELLA CSAT ended at a perfect 5-STAR, her Live Chat CSAT at 82%, and her quality ended at 98%. Great job, Shagay. Keep up the good work. ★★★★★ Here is recent feedback from a customer that I have assisted. Shagay was absolutely phenomenal, an innate professional, and had excellent customer skills. Not only did she help me with my inquiry, and she proactively tracked the device to let me know when it arrived. Outstanding service - THANK YOU SHAGAY! ★★★★★ Regarding Admirative tasks, I am good with Microsoft Office Applications and Google Workspace applications, creating invoices, and sending, receiving, and organizing emails. I can also help with calendar management. (I have a killer system for managing clients' calendars). I am familiar with CRM applications, including Salesforce. I have also obtained a certificate in Supervisor Management and learned skills in this course that you can benefit from. Please send me a message, and let's get the ball rolling. P.S. I am in the Eastern Time Zone that will coincide or overlap with any time zone in the U.S. or Canada.Customer Experience
RingCentral GlipEmail SupportOnline Chat SupportGoogle CalendarFreshdeskCustomer ServiceTelemarketingGoogle Workspace AdministrationTypingReceptionist SkillsOrganizerCanvaClickUpData Entry - $19 hourly
- 4.5/5
- (27 jobs)
I am an independent and hard working person who is able to multitask and meet deadlines efficiently and accurately. Strong problem-solving, communication, organizing and communication skills. A proven record of efficiency in establishing organizing and managing office procedures. Proficient in most Microsoft Office Applications, QuickBooks Desktop & Online environments, Xero, Wave Apps, Zoho applications, ServiceNow, Help Scout and many more. I work well without close supervision and am a self-directed worker who enjoys a fast-paced work environment. I will be able to assist with HR functions, Bookkeeping, transcription services, customer service functions and many more. I have over 20 years of working experience as an Executive Assistant, Banker, Retail Furniture Store manager and I also hold a First Degree in Management Information Systems I will produce excellent, error-free work with the ability to ease the stresses of any employer.Customer Experience
Budget ManagementXeroAccounts Payable ManagementAccounts Receivable ManagementIntuit QuickBooksData EntryIT RecruitingMicrosoft OfficeCustomer ServiceMicrosoft ExcelGeneral TranscriptionEnglish - $10 hourly
- 3.8/5
- (3 jobs)
I am a professional customer services representative with over 10 years of experience in various customer industries. I can grasp concepts very quickly, I am always eager to learn new and interesting things, I am a team player and over the years I have always strived to meet client needs. I am experienced in Customer support representative (CSR), Debt Collections, Reservations, B2B Calls and Services, Sales, and Loan processor. Communication is very important to me I prefer great communication with clients. I'm very knowledgeable with the following systems: ✓HubSpot ✓Slack ✓Phone Burner ✓Infinity ✓Decision Logic ✓Sales Force ✓Navis CRM ✓RoomKey PMS ✓IQware ✓ Navis ✓Dynamic ✓ZendeskCustomer Experience
Stella Scheduling Online Appointment SchedulingCustomer ServiceMedical Records ResearchInbound MarketingFront DeskCentral Reservation SystemsOutbound SalesSalesBPO Call CenterB2B MarketingLead GenerationDebt Collection - $75 hourly
- 5.0/5
- (39 jobs)
Are repetitive tasks in Google Sheets, Excel, or other business processes taking up hours of your time? Imagine these tasks running on autopilot—completed with a click and saving you valuable time and money. With expertise in Google Sheets, Apps Script, Excel VBA, API integration, AI integration, JavaScript, Python, and Chrome Extensions, I’m here to help automate and streamline your workflows. Here’s what I can bring to your business: Google Sheets & Google Services Automation Transform Google Sheets and other Google services into powerful automation tools: ✅ Sheets: Build insightful dashboards, run advanced lookups, and import data from sources like CSV, JSON, XML, and APIs ✅ Custom Google Add-ons: Develop tailored add-ons to automate tasks and integrate your business APIs for seamless workflow ✅ Drive: Automate file management, streamline folder organization, and eliminate repetitive tasks ✅ Forms: Process form data automatically, capturing submissions in Sheets or driving other workflows ✅ Docs: Merge and edit Sheets data into Docs templates to create custom reports or documents instantly ✅ Calendar: Create, list, and edit calendar events from Sheets, Docs, or Gmail ✅ Gmail: Set up custom email automation directly from Google Sheets and Docs ✅ APIs: Read and update data from external systems, connecting all your data sources in one place ✅ Zapier: Set up workflows that sync data across your favorite apps, making automation effortless ✅ Chrome Extensions: Create custom Chrome Extensions to further integrate and automate your web tasks and applications Excel & VBA/Macro Solutions If Excel is your go-to tool, I offer powerful automation and reporting capabilities: ✅ Custom & Advanced Formulas: Aggregate and pull data from multiple sources like workbooks, APIs, SQL, and the Web ✅ Pivots & Reports: Design pivots and reports that make data trends easy to spot and interpret ✅ Conditional Formatting: Customize to highlight trends, duplicates, and patterns for more accessible data analysis ✅ Dashboards & Charts: Create visualizations that provide deep insights into your data and customer behaviors ✅ Custom VBA Functions: Custom-built functions that plug directly into your worksheets for more efficient data handling ✅ Excel Ribbons & Add-ons: Build custom toolbars to increase productivity and simplify your Excel workflows Advanced Automation with JavaScript, Python, AI & API Integration When you need more advanced automation or unique integrations: ✅ JavaScript & Apps Script: Custom scripts to streamline processes, integrate APIs, and add functionality within the Google ecosystem ✅ Python: Backend automation, data processing, and building pipelines for complex data needs ✅ AI Integration: Implement AI tools for advanced insights, from chatbots to AI-driven data processing and Retrieval-Augmented Generation ✅ API Integrations: Seamlessly connect APIs for real-time data sync across platforms like Redfin, Zillow, and more, ensuring data flows effortlessly between systems If you’re ready to get started, let’s discuss how I can bring tailored automation to your business. Just click the green "Invite to Job" button, and I’ll help you work smarter, not harder. Looking forward to working together! —AdrianCustomer Experience
Visual Basic for ApplicationsC#Google APIsGoogle Apps ScriptCSS 3HTML5JavaScriptPythonGoogle Sheets - $8 hourly
- 3.6/5
- (2 jobs)
I am an efficient Data Entry Professional/Customer Service Representative with over 10 years experience. I work with efficiency and accuracy and always guarantee error free work.Customer Experience
Customer ServiceGeneral TranscriptionData EntryMicrosoft Excel - $20 hourly
- 4.6/5
- (42 jobs)
Hi there, this is Sereta, and thank you for visiting my profile! The fact that you're here means you're looking for Quality Deliveries with top-Notched Services surrounded by Results and Growth! Good News! You're in the right place! The best leaders have a high consideration factor. They really care about people. (Brian Tracy). With that said I am known for leading calling campaigns in English-speaking countries including the US, New Zealand & the UK. I have a genuine passion for real estate ever since my very first job in this industry a number of years ago. I was a rockstar from the get-go and helping motivated sellers to go through the motion of selling their homes gives me a joy that no other job has given me. Even in my dreams, I'll be closing deals. Real estate has become more than just a 9-5, for me, it's a lifestyle. I have ---Over 12 yrs experience - Customer Service Representative --- 1) Debt Collector 2) Customer Care 3) Data Entry 4)Customer Retention --- Over 10 yrs experience - Sales Representative| Appointment Setting ( Coordinate and manage all sales procedures of a Herbal Clinic, for 4 different locations.) I am versed in Real Estate, I take you from a cold call to a closed call! With an excellent command of the English Language, (native) I am an Ideal rapport builder. I am very comfortable on the phone and clients adores interacting with me. I have gained much experience from multiple telecommunication companies that I have worked with. I have always been committed and focused in all my endeavors. I have the natural drive and motivation to meet or exceed set goals. If it's customer care, I make irate customers happy. If it's sales I can sell ice to the Eskimos! I love learning new things and I am not intimidated by new software and scripts! I have experience using: Zendesk Zoho Zillow Zoiper Xencall Skype Slack Sneek Mojo Talkdesk Ring Central RedFin Microsoft Excel Microsoft Word Geodata Plus G- Drive Google Voice Cash Buyers Feed PipeDrive Podio Lead Sherpa Yellow Pages VoIP X-Lite Yet Another Mail-Merge Feel free to shoot me a message to see how I can take your business to the next level. "Clarity is the key to effective leadership, what are your goals?"Customer Experience
TelemarketingWholesalePhone CommunicationOrder EntryCustomer SupportSalesCustomer Relationship ManagementData EntryCustomer Service - $10 hourly
- 5.0/5
- (2 jobs)
I am a Customer Service Supervisor with over 8 years of experience in managing a project from concept to launch, ensuring it meets milestones, deadlines, and budget requirements. During my tenure at University and throughout my work experience, I learned how companies targeted demographics and how to respond to the demands of customers. More importantly, I had the opportunity to work with professionals who taught me how to easily grasp complex problem solving concepts and at certain times, how to roll with the punches in order to achieve various objectives. I have also acquainted myself with a wide range of skills that allow me to blend with the group or team’s culture and to continuously strive to reach common goals amidst failures and setbacks.Customer Experience
Customer SupportSalesforce CRMCustomer ServiceTime ManagementCustomer SatisfactionManagement SkillsAnalyticsOnline Chat SupportZendesk - $13 hourly
- 5.0/5
- (3 jobs)
I am a true professional who is always open to learning more and advancing my skill set. I have a sense of optimism, which is likely to work toward the solution rather than dwelling on the problem. I am a positive person who tends to have a "can-do" attitude, which helps work toward the company's goalsCustomer Experience
CommunicationsMicrosoft OutlookGoogle WorkspaceData EntryProject ManagementWorkplace Safety & HealthManagement SkillsCustomer ServiceInvoicingClickUpMicrosoft ExcelAsanaMicrosoft Office - $25 hourly
- 4.9/5
- (29 jobs)
I specialize in designing and implementing seamless systems that enhance productivity, streamline workflows, and optimize digital operations. With proven expertise in ClickUp and Notion, I help businesses like yours maximize efficiency and improve team collaboration. What I Offer: ✅ Custom Workflow Development: I create tailored solutions in ClickUp and Notion to manage projects, client relationships, and internal communications effectively. ✅ Dashboard Design: Real-time insights through intuitive dashboards that track project statuses, team performance, and business metrics. ✅ Process Automation: Integrating tools like Zapier and Make.com to eliminate manual tasks and improve operational flow. ✅ Training & Documentation: Comprehensive system documentation and team training to ensure smooth adoption and consistent usage. ✅Ongoing Support: Troubleshooting, refining workflows, and ensuring system security and compliance. Why Work With Me: I bring a strategic approach to operations, combining project management expertise, team collaboration, and advanced knowledge of automation tools. My experience with APIs and scripting allows for robust integrations tailored to your business needs. If you’re ready to elevate your operational efficiency and create a seamless digital environment, let’s connect. Together, we’ll build systems that support your growth and success!Customer Experience
Microsoft ExcelGoogle SheetsDigital Project ManagementManagement SkillsAsanaBusiness Process ManagementProcess OptimizationVirtual AssistanceAutomationZapierCalendar ManagementFile ManagementProject ManagementNotionClickUp - $33 hourly
- 4.9/5
- (55 jobs)
Thank you for viewing my profile. I have been supporting Executives for over a decade. Here are a few things I can help you with. Executive Support Tasks: Provide comprehensive executive and personal support, managing professional and personal schedule, appointments, and commitments. Act as a gatekeeper, managing communications and correspondence effectively so nothing falls through the cracks. Acting as sounding board and trusted confidant to the CEO Logistical Coordination: Arrange travel itineraries, accommodations, and transportation for both professional and personal engagements. Cooidinate and manage events, meetings, and appearances, ensuring smooth execution. Customer Support Tasks: Build relationships with clients and other professional business relationships. Assist in following up with clients, maintaining client communication, and ensuring their needs are met. Personal Finance Tasks: Coordinate bill payments, manage subscriptions, and handle other financial transactions. Track personal expense receipts and maintain an organized system for documenting these records and sharing them with the Finance. Project Management Tasks Arrange and organize tasks, ensuring that projects and assignments are carried out efficiently and deadlines are met. Lead and support special projects and initiatives on behalf of the CEO, Supervisory Tasks: Establish close working relationship with team members, providing advice and feedback and offering fresh perspective Thinking two steps ahead, identify areas of improvement, and initiate solutions without always waiting for direction. Developing standard operations processes HR/Recruitment & Training Tasks Identifying, attracting, interviewing, selecting, hiring and onboarding employees Creating Job descriptions, managing employee records, administering pay, benefits, and leave, and enforcing company policies and practices Marketing Tasks: Assist in building the company's image, developing strategies to promote products or services, and providing information about those products or services to all interested parties. Sales Tasks Identifying potential customers and generating new business opportunities for the company Contacting and qualifying potential customers Managing leads through the sales pipeline by setting appointments, following up on leads, and tracking progress towards meeting sales goals. I am familiar with lots of online tools/Applications including, but not limited to: Google suite, google sheets, docs, forms, end user and backend Administration Microsoft Suite, Teams, Excel, Skype E-signature - PDFfiller, DocHub, HelloSign, DocuSign, EchoSign, Panda Doc, ZohoSign Campaign/Design - Canva, Mailchimp, Accounting software - QuickBooks - receivables, payables, invoices etc, Paypal Meeting/Scheduling - Google Calendar, MS Calendar, Calendly, Clockify Go to Meeting, Zoom, Skype, Blue Jeans, GoogleMeet Chat apps - Zoho Sales IQ, Cliq, CRM - Click U, Asana, Basecamp, Pipedrive, Trello, Zoho, HubSpot, Bitrix 24 Forms - Google Forms, Jot forms, Smartsheets Website update and backend management - Wordpress, Chat apps Whatsaap, Hangout, Messenger, Telegram, Viber, Zoho Sales IQ, Slack, Skype, Zoho Desk Facebook, Instagram, LinkedIn, Google My business, Meta Business Suite Skills/Abilities: Entrepreneurial mindset Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict-resolution skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to prioritize tasks and delegate when appropriate. Ability to act with integrity, professionalism, and confidentiality. Tech savvy and proficient with lots of online tools and applications. Ability to quickly learn and adapt to your organization's culture, systems, andCustomer Experience
Business OperationsCritical Thinking SkillsCustomer SupportSchedulingManagement SkillsCustomer EngagementAdministrative SupportDecision MakingRelationship ManagementLight Project ManagementTime ManagementSupervisionEnglish - $50 hourly
- 4.9/5
- (185 jobs)
As a Market Research Analyst with 10+ years of experience, my ultimate goal is to help clients succeed by providing robust market information and high-level analysis. With expertise in customer experience, I offer insights that can help businesses make informed decisions to enhance their operations along with guidance on how to improve customer satisfaction and loyalty. Check out my profile to learn more about my work and how I can help you. 📌 MARKET RESEARCH COMES FIRST If you're planning to launch a new product or service, expand into new markets, improve your offerings, or explore new business opportunities, it's crucial to conduct comprehensive market research before making any strategic decisions. That's where I come in - I can provide the market information and high-level analysis you need to make informed business decisions. 📌 MARKET FOCUS Whilst I have worked on projects in various industries and verticals, below are some of the key areas that I command industry research knowledge: 🔹SaaS 🔹Cannabis industry 🔹Circular Economy 🔹Synthetic and natural cosmetics industry 🔹Construction - timber, concrete, fixtures & fittings 🔹Education 🔹Corporate Social Responsibility and Sustainability 🔹Medical Supplies and Equipment 🔹Influencer research (YouTube, Instagram, Facebook etc.) 🔹Real Estate 🔹Psychometrics 🔹Investor research 🔹Electric vehicle I am also part of a small team with extensive knowledge of various industries, therefore, you can rest assured that your needs will be met.Customer Experience
Quality AssuranceEmail SupportLeadership SkillsCustomer Feedback DocumentationAdministrative SupportResearch & StrategyCompany ResearchIndustry KnowledgeIndustry ResearchData AnalysisMarket AnalysisCompetitive Analysis - $17 hourly
- 4.9/5
- (85 jobs)
I specialize increasingly in Business Development, Sales, Sales Demo Presentations, Customer Service, Appointment Setting, Email Marketing and Management, Administrative Support, Web Research, Key Contact Database Creation, Lead Qualifying, Lead Generation, and CRM Management. I am a highly competent Customer Support professional, who is warm, reliable, friendly, and fully dedicated to providing the very best service at all times. I have been in this industry for over 18 years, and I am great at what I do. My experience includes Customer Service via Email, Telephone, Chat, and Social Media. I am calm, polite and patient. I am a great listener, I am empathetic and caring and I remain professional at all times. I am experienced in order processing, canceling and updating orders, order tracking, answering product questions, processing refunds, and maintaining all Databases/CRM's with up to date information. I have been a CSR for many companies, a few of them are AT&T, Bellsouth, SiriusXM, Upwork.com, PeopleMedia, Chemistry.com, Booker Transportation plus more. I am excellent at B2B and B2C Sales Flow. I am great at Demo Presentations, Cold Calling, Appointment Setting and Sales Qualifying. I have done the above sales services for Upwork.com, Work Cloud Solutions, Trackmaven, Webydo, WebIT, ZenFitApps, Starving Students Movers, Step Inside Media, ZingApps, Mobile Anesthesiologists of North Carolina plus more. I have in-depth experience in setting up and automating email campaigns. I am versed in testing strategies and collating reports so that the very best results are obtained. Creating emails to help customers tell their stories in a unique way that captures their audience and grow their business is my forte. I have been in business development for over 18 years. I am driven, energetic, reliable, and fully dedicated to providing the very best results at all times. I am great at strategically creating well-crafted email sequences that move prospects along the buying journey and toward making a decision. I educate, deliver value, and persuade your prospects to reply or click. My main focus is to develop your audience by making your message stand out with effective emails and email templates. I have done so for Silicon Valley Commerce, Upwork.com, Work Cloud Solutions, RocketJudge, Pegasys Real Estate Investments and more. CRM management includes database administration, workflow automation, Integration, implementation, custom configuration, and reporting. Expert with Hubspot, Zoho, Salesforce, Zendesk, Salesloft, Omnisend, Zapier, RingCentral, SugarCRM, Freshsales.io Trello, Insightly, Google Suite, Snov.io, Hunter.io, onepageCRM plus more. This I have done on countless projects over the past 16+ years. I also create websites using Wix and Weebly, I create Flyers, Presentations, Business Cards, Event Tickets, Logo Designs, and Posters. My 16+ years of working experience in the above fields have left me confident in handling that of which is required of me, thus providing excellent service and satisfaction to whom I am employed. I obtained a Merit Certification in Customer Service from ACS, a Xerox Company. I have several Google Apps Certificates In courses that are essential for managing all Google applications which I obtained when working with Work Cloud Solutions- a google re-seller. I am incredibly organized, reliable and I have excellent attention to detail. I have strong written and verbal communication skills, English is my native language, I am very goal-oriented and I'm a hard worker. I am a professional freelancer who is warm, caring, disciplined, empathetic, and efficient. I am great at working on my own and I am great at following companies' policies and procedures. I have been working from home for the past 13 years. I am flexible and versatile in learning new technologies and implementing new processes. I absorb change well. I work well on my own and also in a team setting.Customer Experience
Phone CommunicationEmail CommunicationAdministrative SupportPhone SupportSalesDatabase ManagementCustomer ServiceCustomer Relationship ManagementCustomer SupportLead GenerationTelemarketing - $12 hourly
- 0.0/5
- (0 jobs)
Along with my Degree in Business Management, hands-on training in MS Office Suite and over ten (10) year’s diverse experience, I have the ability to deliver the utmost professional services to your organization. Over Six (6) years’ experience in the Human Resources Field. Ability to work with little or no supervision; and manage time. Highly skilled in providing support to make sure that office operations are running in an effective, advanced and perfect manner. Experienced in typing letters, reports and documents; maintaining office files, distributing mail, taking minutes of meetings and organizing repairs and usage to office equipment. Track record of maintaining confidential records and files in a timely manner. Adept at preparation of official documents, policies and procedures, plan meetings and prepare agendas. Furthermore, I have a demonstrated ability to solve complex problems and disputes using my creative thinking and analytical skills. In addition, my exceptional communication skills would enable me to handle clients effectively and go beyond your expectations.Customer Experience
Amazon Seller CentralAsanaEnglishTypingTravel PlanningEmail CommunicationMicrosoft Office - $30 hourly
- 5.0/5
- (21 jobs)
As an international worker, I have been able to adapt quickly and efficiently to my working environment. My exceptional interpersonal skills have enabled me to interact with my colleagues and customers, resulting in valuable partnerships. Positive and keen to succeed, I pick skills up quickly and apply them successfully, through both the use of initiative and the ability to comprehend instructions. I am an effective communicator who will inspire confidence in any employer. Over the years, I have educated myself on different business practices and entrepreneurship. Armed with experience, drive and pizzazz, I consider myself the best candidate for all of your business needs!Customer Experience
Microsoft ExcelPayPalAdministrative SupportCustomer Relationship ManagementStripeCustomer ServiceData EntryEmail SupportPayment ProcessingZendesk - $25 hourly
- 4.6/5
- (56 jobs)
Looking for the right freelancer to be on the frontline of your business, to represent with Charisma, attention to details, professionalism, but also convincing and sharp in the same breath? Then we should talk. I'll take your business from scratch and apply strategies that will help you to grow from the world of outreaching. I'm an expert in both inbound and outbound sales regardless of the outreach method. I'm very articulate, a team player built on determination, ambition, and integrity. I've been honing in the industry for over 9+yrs, doing a range of different industries, deploying my skills into Real Estate, AI tools, Ecommerce, Recruiting, Digital Marketing, Insurance, Mutual Funds, Solar, HVAC, Machinery, etc., all with the objective of providing results whether through email marketing, cold calling or closing. I'm also familiar with a range of CRMs from Pipedrive, Hubspot, Seamless AI, Orum, Outreach.io, Infusionsoft, among others. My work is scalable, repeatable, my appointments are solid, I'm likable on the phone, I'm creative, I'm a fast learner, and I love what I do. Whether your focus is B2B or B2C, Mom & Pops, or White collar executives, I'm adjustable to any level the conversation, I'm strong at overcoming objections and gatekeepers are never a hassle for me. If you're looking for genuine professional talent, someone with a good setup for remote work and the innate capability to prove this assimilation with action, then my inbox is very open to hearing from you.Customer Experience
SaaSReal Estate Cold CallingCold CallBusiness DevelopmentAppointment SettingPhone CommunicationB2B MarketingSalesLead GenerationCustomer Relationship ManagementCustomer SupportInternet MarketingCustomer ServiceZoho CRM - $15 hourly
- 5.0/5
- (5 jobs)
Hi There! My name is Lori-Ann I am a customer service representative for four years, I have worked on US projects, and I know the secrets and techniques to get the results! I have four years of experience as a sales, collection, and support representative. I am a good team player, flexible, good at multitasking, and also a good timekeeper. Also, have a bit of chat and email support experience but am willing to learn more. I have skilled in Customer Support, Customer Services, and Customer Satisfaction. I am always looking for a new challenge that allows me to help people and resolve their issues. With my expertise, I can take your company to a higher level, and YOU will be getting a great professional if YOU hire me. I have a fiber optic internet connection,noise-canceling headsets, and, of course, a very quiet environment to make/receive calls. Feel free to message me on upwork or via Skype live:.cid.7f1e699c3404517eCustomer Experience
MultitaskingTime Management - $25 hourly
- 4.4/5
- (4 jobs)
With over 7 years experience working remotely, I am dedicated, committed, detail oriented and extremely customer focused resulting in customer retention and loyalty. As a Licensed Practical Nurse (LPN) I enjoy taking genuine care of others, and I am familiar with medical terms, providing patient care and comfort while documenting and maintaining health records. As a customer service and sales specialist with over 21 years of experience, my passion is providing exceptional service and going above and beyond for my clients. As a dedicated professional, I have excellent time management sills, works well on own initiative, have a excellent command of the English Language and I am always willing to go the extra mile which sometimes results in long hours, but essentially rewarding.Customer Experience
Customer ServiceSales ManagementMicrosoft WordAdministrative SupportData EntryGeneral Office SkillsEmail Communication Want to browse more freelancers?
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