Upwork home
Sign up
Secondary

Hire the best Customer Experience Specialists in Managua, NI

Check out Customer Experience Specialists in Managua, NI with the skills you need for your next job.
Hire freelancers
Clients rate Customer Experience specialists
Rating is 4.7 out of 5.
4.7/5
based on 1,947 client reviews
  • $10 hourly

    • 4.9/5
    • (39 jobs)
    ✈️​💻​​ Would you like to experience the freedom of knowing that your business operations are being expertly managed? Do you want to become first-time buyers into lifelong customers? I offer a unique fusion of expertise in e-commerce optimization (beauty and fashion, wellness and health) and operational management within the travel and hospitality sectors. Elevate your customer experience with an accomplished and reliable Customer Service Specialist boasting a dynamic 12-year track record. In the e-commerce domain, I have adeptly managed Marketplace stores across Amazon Seller Central, Walmart Seller Central, and eBay Seller Hub, ensuring optimal account health and operational efficiency. My skills extend to project management tools like Asana, Trello, Monday, Smartsheet, and Teamwork, which I leverage to bring systematic efficiency and coordination to any team. Specializing in customer interactions across platforms like Hubspot, Zendesk, Freshdesk, Helpscout, Intercome, Gorgias, Front, Podium, and Facebook/Instagram Business Suite. Proficient in Shopify’s system, Bigcommerce, Channel Advisor, and Desktop Shipper) to perform the following tasks: ✅ Membership management (WooCommerce, Checkout Champ, NMI) ✅ Overseeing interactions on social media platforms (Facebook/Instagram Business Suite) ✅ Handling the processing and completion of orders (Shopify) ✅ Revising and maintaining product listings (Amazon, Walmart, Ebay Seller Central) ✅ Researching competitors' products ✅ Managing refunds and resolving disputes (Stripe, Paypal & Braintree) ✅ Inputting and updating tracking information for shipments ✅ Developing and establishing a comprehensive knowledge database (Google Docs, Exel, Word, PowerPoint) ✅ Strategizing and executing operational plans ✅ Monitoring and assessing employee feedback ✅ Administering and managing online customer reviews (Google, Airbnb, Viator, GYG, Expedia). Beyond e-commerce, my experience in the tourism industry has equipped me with a comprehensive understanding of travel operations. I have orchestrated seamless group travel experiences by: ✅ Coordinating transportation, accommodation, and activities (Slack, Skype, Telegram & WhatsApp) ✅ Ensuring hassle-free journeys for clients. (Follow-up calls, Sending tour reminders, email confirmations, weather watch updates, tour date rescheduling) ✅ In-depth research into tourist destinations. ✅ Managing cutting-edge reservation platforms and specialized software (Booking, Skyscanner, FareHarbor) ✅ Streamlined booking processes and enhanced client satisfaction. I ensure every customer query is an opportunity to build brand loyalty. I´m not just an employee; I´m a force multiplier for any e-commerce business aiming for unprecedented growth and customer satisfaction.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Travefy Agent
    Booking Management System
    Travel Itinerary
    Event, Travel & Hospitality Software
    Travel Planning
    Asana
    Shopify
    Ecommerce
    Gorgias
    Freshdesk
    HubSpot
    Online Chat Support
    Email Support
    Social Media Management
  • $8 hourly

    • 5.0/5
    • (5 jobs)
    Experience in customer service, fluent english and native level of spanish. Super willing to work and to learn new skills. Proactive, responsible.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Search Engine Optimization
    Dropshipping
    Community Management
    Blog Writing
    Spanish to English Translation
    WordPress
    Marketing
    Customer Support
    Translation
    Email Support
  • $10 hourly

    • 5.0/5
    • (202 jobs)
    Hello, my name is Carlos and although I graduated as an Industrial Engineer, I have worked as Graphic Editor, photographer and reporter. For 19 years I have worked in the two main daily newspapers in the country, taking photographs in various fields such as sports, economy, tourism, lifestyle, fashion and studio photography. He was also responsible for the graphic edition of the newspaper and for supervising the work of the staff of photographers and so I have great knowledge in publishing and social networking. I also have very good skills in the use of programs like Adobe Photoshop, Adobe Illustrator and others, doing photo editing, color correction, photo retouching and photo manipulation, also working on page design, website ads, facebook, twitter. JOB SKILLS I like to constantly update myself on the latest theories of human relationships and processes in talent management. I have good negotiation skills in quantitative management, a strong desire to achieve efficiency and organization, and a passion for improving organizational processes. I also have experience and agility for managing time and creativity to solve problems. I can work in any position that is oriented, although I do not have the experience, but the capacity and the continuous spirit of learning. In addition, I am characterized by the good sense of responsibility in the development of the tasks entrusted to me, common sense and a logical and agile thinking, essential characteristic of an industrial engineer, which allows me to combine my skills with photography, where I have developed over many years and with my constant desire to learn new things. PERSONAL SKILLS I have the ability to develop good interpersonal relationships inside and outside my work environment. I am a positive, dynamic, proactive, punctual and responsible person. I am also a patient, ethical, and leadership person. In addition, I have the courage and the willpower to get ahead, even in times of pressure. Among my abilities I can highlight a good oral and written communication.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Microsoft Excel
    Mobile App Testing
    Photography
    Data Entry
    Usability Testing
    Food Photography
    Video Conversion
    Photo Editing
    Digital Photography
    Photo Color Correction
    Photo Retouching
    Clipping Path
    Adobe Photoshop
    Graphic Design
    Adobe Illustrator
  • $13 hourly

    • 4.4/5
    • (18 jobs)
    I am an enthusiastic, reliable, and hardworking individual who has over 13 years of experience giving professional, efficient, and high-quality service to different companies. I am skilled in communicating with customers and prospects over the phone and by email. I have experience with outbound and inbound sales and also customer service support and eager to learn to use any new tools that get the job done well. I am well versed in the English and Spanish languages and a workhorse in terms of customer satisfaction, leadership, and discipline. I am also self-reliant, very keen to detail, a great team player, and can easily find ways to motivate myself and my co-workers. Within the last 10 years of working remotely as a freelancer, I have been an Acquisition Manager, Legal Intake Specialist, Sales Advisor, Vacation Planner, and Property Manager with Investway Houses, Tiny Propellers, Best of Hawaii, Thelandspot.com, and direct contracts trough upwork. I own great knowledge about the process from A-Z to follow in the Real Estate Wholesale business, providing outstanding customer service by finding motivated sellers with different marketing channels, gathering all the necessary information to run numbers (comps), presenting the offer to them, Follow up for paperwork process and try to close the deal. I can do support through Email, text, Inbound, and Outbound calls. I pride myself on being extremely professional and aim to always deliver a job well before the deadline. I am proud of my personable yet professional manner and possess excellent communication skills. JOB EXPERIENCE and SKILLS Real Estate Acquisition Manager Customer Chat Support Customer Service Representative Virtual Assistant Email Support Order Taker Inbound Sales Agent Outbound Sales Appointment Setting Lead Generation Booking Agent Good Communication Skills Multi-Tasker Can work with minimum to no supervision Fast Learner Ability to work under pressure Can adapt to any type of working environment Flexible when it comes to scheduling I can help you with (but not limited to): 1. Administrative Tasks •Data Entry and Internet Research •Database/CRM Management •Email Management and email response handling •Online File Organization using Dropbox, Google Docs, and Spreadsheets • Project Online/Team Management • General VA • Gmail, Yahoo Mail, Hotmail/Outlook • File management using Google Drive, Dropbox 2. Customer Service Support •Chat/Phone/Email • Bookings, Hotel Reservations/Travel with flights/Rental inquiries • Order processing, follow-ups, refunds, coordinating with the manufacturer, etc.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Inbound Inquiry
    Sales
    Outbound Sales
    Customer Support
    Multitasking
    Calendar
    Online Chat Support
    Real Estate Investment Assistance
    Email Support
    Customer Service
    Lead Generation
    Real Estate
  • $30 hourly

    • 5.0/5
    • (3 jobs)
    As a Computer Engineer, I've amassed a diverse portfolio spanning customer service, sales, and fraud protection, while also delving deep into tech-driven solutions such as web scraping, API integrations, and database management. My technical arsenal includes expertise in Python, JavaScript, and CSS, along with hands-on experience in crafting CRMs using low-code app builders like Retool and UI Bakery. Currently at the helm of the IT department of a large immigration law firm with 400+ employees, I've fortified my acumen in both technology and immigration laws. If you're scouting for a professional who intertwines deep technical prowess with industry-specific knowledge, consider your search complete.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Data Analytics & Visualization Software
    Jira
    Agile Project Management
    API Integration
    Zapier
    PostgreSQL
    Google Apps Script
    CSS
    HTML
    GitHub
    Business Process Automation
    JavaScript
    Web Scraping
    Google Workspace Administration
    Python
  • $10 hourly

    • 3.5/5
    • (27 jobs)
    I am Bilingual English-Spanish have more than 10 years in customer service, 5 year as VA or PA all for US companies, task within email and online chat support, inbound and outbound CSR, Several CRM programs, paypal experience, invoice and refunds, online Recruiter and Customer service supervisor.Reliable and schedule is never an issue. Worked for reliable clients with verification available.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Spanish to English Translation
    Inbound Marketing
    Email Deliverability
    Customer Service
    Phone Communication
    Email Communication
  • $13 hourly

    • 5.0/5
    • (18 jobs)
    Thank you for visiting my profile :) I am a Top Rated Agent with 100% Job Success. My objectives are to bring a professional attitude to the projects that I work on and excel in the campaign that I'm working on To provide work ethic and dedication. With hopes that maybe someday I may grow in the company and show the skills that I am capable of offering to it. I have experience in the leasing industry, Apartment rentals, Online stores like Etsy, eBay, Amazon, Healthcare and more. A great streak of luck for me is that I am near shore. So the time difference is not a problem. The time that I am in right now Is 2hrs behind EST, 1hr ahead of PDT, and 1hr behind CDT This is the best way to guarantee that I can work flexible hours. My focus is to get the job done the right way, and always come forth with a positive attitude to make sure I give 110% of me to everything that I do. I have been a customer service representative going on 13th years. I am willing to go the extra mile for you so that I can demonstrate my potential. All I need is that one opportunity so that I can prove it; I do own backups for Electrical power and Internet so that I can be available at all times. ****At the moment I'm not taking any cold calling/telemarketing jobs. I'm a Customer Service Specialist Agent. Please do not send telemarketing jobs because they will be declined.****
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Customer Service
    Web Design
    Email Communication
    Customer Support
    Order Processing
    Online Chat Support
    Phone Support
    Email Support
    Zendesk
  • $17 hourly

    • 4.9/5
    • (32 jobs)
    Welcome, and thank you for visiting my profile! 🎉🎊🙌 Hello, I'm Wesley, an experienced customer service manager with a proven track record of leading phone support, chat support, remote groups, and administrative teams. As you search for the best customer service agent for your clients, I invite you to review my profile. I am confident that my skills and experience make me an excellent fit for your team. I am proud to hold a Top-Rated PLUS freelancer status, a 100% Job Success Score, and have accumulated over 23,997 hours on Upwork, consistently receiving excellent feedback from previous employers. My objective is to provide outstanding customer service to your clients while maintaining a positive attitude. I am detail-oriented, empathetic, and dedicated to going above and beyond to support both clients and teammates. I was raised in California, and I relocated to Nicaragua in 2010 to be close to my relatives. I am fluent in both English and Spanish, allowing me to provide exceptional bilingual support to your clients at no additional cost. Helping others is my passion, and I am known for my social nature and eagerness to assist. As a nearshore worker, I have the flexibility to work during your business hours, with minimal time difference issues. I am currently two hours behind EST, one hour ahead of PDT, and on the same time zone as MST. I am also committed to self-development, regularly taking online courses through top certification sites to enhance my skills. I am well-versed in identifying the three key elements of exceptional service: * Developing a customer-friendly attitude. * Expanding the definition of service. * Reconsidering who your customers are. * Implementing these elements requires dedication and consistent practice. Additionally, I possess valuable insights into important statistics on customer service: * Consumers spend up to 10% more for the same product when they receive better service. * When consumers receive excellent service, they tell an average of 9 to 12 other people about it. * When consumers receive poor service, they tell up to 20 people about it. * The likelihood of customers repurchasing from or patronizing a company is 82% when their complaints are handled quickly and pleasantly. * When service is poor, 91% of customers refuse to return to an eCommerce store or continue paying for a service/subscription online. * Effective customer service is more than just communication; it involves body language, tone of voice, writing, and the ability to be empathetic and attentive to customers' needs. As a customer service specialist, I understand the importance of creating memorable experiences for clients. A smile and a positive attitude can make all the difference, especially in today's world, where online interactions are more prevalent than ever. I am dedicated to providing world-class support to your clients and take pride in the services I offer. As an investment in your business, I have invested in top-notch equipment to ensure reliable service, including multiple internet connections from different ISPs (250 MBPS primary, & a 40 MBPS backup connection) and an emergency power generator. I own both a PC and a Mac and I am accessible throughout most of the day. I hope this gives you a clear idea of the type of worker I am and the level of commitment I bring to my work. Thank you for taking the time to read my profile, and I look forward to the opportunity to work with you soon! Take care! 👋 *Additional Information*: Here are some of the software, sites, and platforms I am well-acquainted with and have previously utilized: - Amazon Sellers Central - Basecamp - Bookfresh - Bria - Calendly - Coreplus - eBay - FreshDesk - FreshBooks - Five9 Agent - Google Suite - Google My Business - Kayako Desktop and Web - MS Office - Photoshop - Real Estate Concierge - Riley - RingCentral - Talkdesk - TeamWork - Shopify - ZenDesk - QuickBooks Online (statement reconciliation, adding invoices, sales receipts) - MS Office 365 - Harvest - Doodle - OpenTable - Yelp for Business - Yext - WordPress (managing pages, adding media, pages, and blogs) - Zoom - 8x8 Work - MS Outlook 365 Admin - Trello - HubSpot And many others. Availability Status: UNAVAILABLE at the moment Availability Updated: Monday, August 19, 2024 Please note that I am currently unavailable for cold calling/telemarketing jobs. However, I hope to have the opportunity to collaborate with you in the future. Wishing you all the best.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Customer Service
    Email Etiquette
    Administrative Support
    Social Customer Service
    Management Skills
    Customer Retention
    Customer Support
    Phone Support
    Online Chat Support
    Call Center Management
  • $11 hourly

    • 5.0/5
    • (11 jobs)
    Experienced Virtual Assistant with over 5 years of dedicated service in providing comprehensive support to clients across various industries. As a native Spanish speaker fluent in English, I offer a wide range of skills to enhance efficiency and productivity. My expertise includes proficiently managing email correspondence, organizing calendars, overseeing social media platforms, executing data entry tasks, and facilitating seamless translations and transcriptions. Moreover, my background extends to encompass sales, appointment setting, teaching, real estate, cold calling, and customer service roles, allowing me to offer holistic assistance tailored to diverse client needs. With a meticulous attention to detail and a commitment to delivering results, I excel in research tasks, ensuring accurate and timely information retrieval. Whether it's streamlining administrative processes, engaging with customers, or facilitating effective communication, I am dedicated to providing top-notch virtual assistance that exceeds expectations. Let's collaborate to elevate your business operations and achieve your goals together!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Virtual Assistance
    Real Estate Cold Calling
    Scheduling
    Social Media Management
    Email Management
    Calendar Management
    Canva
    Data Entry
    Training
    Call Center Management
    Chat & Messaging Software
    Sales
    Social Customer Service
    General Transcription
    Spanish to English Translation
  • $35 hourly

    • 4.6/5
    • (4 jobs)
    I am a senior executive with extensive experience in the mining and oil industry. My background in Chemical Engineering and a Master's in Science in Refining, Engineering, and Gas from IFP School has provided me with a solid foundation in engineering, project management, oil trading, and business development within the energy and mining sectors. With over two decades of experience, I have honed my skills in market research, business opportunity, design, construction, trading, and project management, achieving remarkable milestones throughout my career. I am an expert in engineering software, which allows me to align technical expertise with strategic business objectives to drive success. My experience leading multidisciplinary teams and delivering exceptional results is one of my greatest strengths. As a Sr. Advisor for New Business and Ventures, I led the design, construction, and operation of a gold mining facility. Throughout the project, I demonstrated proficiency across mechanical, civil, chemical, electrical, and structural disciplines. Additionally, I secured strategic investments and negotiated complex contracts through meticulous financial modeling and negotiation, significantly contributing to organizational growth and expansion. In addition to my project management skills, I have experience as a Project Coordinator for E&P -Geophysics and Geology knowledge-, where I negotiated several joint operating agreements and oil concession contracts, developed presentations for management, and liaised with stakeholders to ensure project deliverables were met. As a Team Leader for a new refinery project, I coordinated project teams, managed project scope and timelines, and led quality control efforts to ensure project milestones were achieved effectively from the visualization phase through FEED. As Operations Manager of Commerce and Supply, I played a pivotal role in negotiating the purchase and sale of hydrocarbons, conducting trading and brokerage activities in the oil market, overseeing the loading and unloading of tankers, ensuring compliance with International Maritime Organization (IMO) terms, monitoring international prices and trends, implementing diverse funds strategies, and attending annual IMO conferences. My educational background is also noteworthy. My Chemical Engineering degree from Universidad Nacional de Ingenieria and Master's degree from IFP School provide a solid foundation for innovation and excellence. I am passionate about driving impactful change and committed to continuous learning and growth, including Corporate Law and Tax Law, Investment Analysis, and Venture Capital funds. Overall, my proven track record of success, coupled with my passion for driving growth in the oil, energy, and mining industries, makes me an excellent candidate to contribute to any organization's continued success. I look forward to applying my skills and experience to your Projects.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Project Analysis
    Project Management Office
    Product Development
    Shareholder Relationship
    International Development
    Business
    Business Development
  • $8 hourly

    • 5.0/5
    • (18 jobs)
    Hey Upwork community! 😊 I specialize in video editing, graphic design, and making your content shine! With years of experience, I've helped brands grow through high quality video editing and social media management for platforms like YouTube, Instagram, TikTok, and more. I’m fluent in Adobe Premiere and CapCut, ensuring your videos are sharp, creative, and engaging. I also leverage AI tools like MidJourney for stunning visuals and ElevenLabs for lifelike voices, blending them with traditional editing to give your content a unique edge. Fast delivery, great communication, and a personal touch that’s what I bring to every project. Let’s make something awesome together! Looking forward to working with you! 😊
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Video Post-Editing
    Video Editing
    Social Media Design
    Content Management
    Content Management System
    Content Creation
    Social Media Strategy
    Content Strategy
    Social Media Content
    TikTok
    Instagram
    Facebook
    Social Media Marketing
    Social Media Management
    Social Media Content Creation
  • $6 hourly

    • 4.5/5
    • (7 jobs)
    Hello Dear Value Client, I guarantee the satisfaction of your customers. I describe myself as a polite, positive, joyful, creative and empathetic person. Born and raised in Nicaragua, English/Spanish speaker and had contact with these languages from a very young age. For the past two years, I've worked with Customer Support in a Call Center. I recently worked as a CS representative via live chat, emails also over the phone, for a financial campaign, appointment settings, tech support, lead generation and real state, assisting more than 90 customers per day due to the massive demand I'm a very communicative person, highly organized, and independent freelancer. Able to effectively coordinate tasks to accomplish projects with timeliness and creativity. I have great computer skills, the ability to work in a busy environment, capable of building strong relationships, fast learner, and passionate about providing an Amazing Customer service level and experience. My work equipment: 1. Custom-built gaming desktop ( good enough to handle any VOIP or CRM software ) 2. 200 Mbps up and down (Fiber) 3. Noise Cancelling Headset with a mic (plantronics headset c3220) How can I help you? Feel free to contact me and let me know your job requirements! I am negotiable on price!!!!! THANKS!!!.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Customer Satisfaction
    Voice-Over
    Critical Thinking Skills
    Voice Acting
    EasyLanguage
    Answered Ticket
    Active Listening
    Customer Support
    Customer Acquisition Strategy
    Email Support
    Customer Feedback Documentation
    Customer Service Training
    Zendesk
    Online Chat Support
    Inbound Inquiry
  • $7 hourly

    • 5.0/5
    • (33 jobs)
    ⭐⭐⭐⭐⭐ 🚀 Customer Service Top Rated-Vetted Talent Badge on Upwork. Virtual Assistant and Customer Service Rep. on Upwork, with experience in Content Writing, Data Entry, Translation, Marketing, and Real Estate. Hi, My name is Elizabeth, and as a Virtual Assistant, I have helped many clients with different administrative tasks such as Customer Service, Content Writing, Translations, Transactions, Social Media Management, Data Entry, Real Estate and so much more. Virtual Assistants offer a wide range of administrative support and I would really like the opportunity to help you too. Experience in: 💻Project Management 💻Social Media Management 🖨️Administrative tasks 🗓Google Calendar Management 📩Email Management 📈 CRM managing, integrations and automatons 🎨 Video Editing. 🧑‍💻Lead Generation Skills include: • Research and data organization • Proficiency with Microsoft Office tools • Proficiency with cloud-based platforms • Flexibility and adaptability • Organisational skills and the ability to multitask I would like to combine my range of experiences to be able to make a positive contribution to your project, Thanks!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Online Transaction Processing
    Video Editing & Production
    Inbound Marketing
    Outbound Call
    Customer Service
    Administrative Support
    Virtual Assistance
    Search Engine Optimization
    Online Chat Support
    Customer Support
    Article Writing
    Online Research
    Translation
    Microsoft Excel
    Data Entry
  • $25 hourly

    • 4.8/5
    • (7 jobs)
    I'm a motion graphic designer with more than 5 years of experience creating visual and animated content for small clients and multinational agencies, if you want audiovisual content with sense of aesthetics and function for your brand, I can help you! - I have experience with 3d modeling and animation - Strong skills in 2d and 3d animation with industry standard software: After Effects - We can talking about the project continously for better understanding and better results
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Adobe InDesign
    2D Design
    3D Design
    Figma
    Audio Effects
    Adobe Photoshop
    Motion Graphics
    Adobe After Effects
    Adobe Illustrator
    Maxon Cinema 4D
  • $18 hourly

    • 5.0/5
    • (6 jobs)
    As a dedicated freelancer with a proven track record I am eager to bring my expertise and passion to your team. I possess exceptional communication skills and a natural ability to connect with customers, ensuring their needs are not only met but exceeded. My extensive experience in handling technical issues with efficiency and empathy has earned me a reputation for delivering top-notch service. With a results-driven approach, I thrive in sales environments. I believe in building long-lasting relationships with clients and prospects, offering tailored solutions that drive customer satisfaction and loyalty. Adaptable and quick-thinking, I am always up-to-date with the latest industry trends and technologies, allowing me to provide the best possible support to clients. In addition to my customer-centric mindset, I am a collaborative team player, always ready to contribute my skills and expertise to achieve collective success. I am no stranger to challenges and am prepared to go the extra mile to ensure every customer has a seamless experience. My commitment to personal and professional growth drives me to continuously improve and learn, ensuring I stay ahead of the curve in this ever-changing field. I am excited about the opportunity to join your team and contribute to its continued success. Let's connect and explore how my skills can benefit your organization. Thank you for considering my application. I look forward to the possibility of working together. Best regards, [Cesar Arguello]
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Financial Analysis
    Telemarketing
    Email Communication
    Data Entry
    Lead Qualification
    Technical Support
    Sales
    Lead Generation
    Customer Service
    Immigration Law
    Customer Service Training
    Email Support
  • $25 hourly

    • 3.7/5
    • (26 jobs)
    I am a video editor and filmmaker with more than 8 years of experience in audiovisual production. 2D Animation, 3D Animation, Video Editing, green screen, social media video and VFX. I am a hardworking person, focused and passionate about what I do. I am always improving and updating my techniques and knowledge to always keep an eye on new social media and marketing trends.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    3D Animation
    Video Design
    Video Animation
    Video Advertising
    Video Editing
  • $8 hourly

    • 5.0/5
    • (5 jobs)
    Hi, My name is Jefton I have been doing freelancing since 2010 working in the call center industry I'm a really easy-going person, a great listener, and empathetic when needed, in my years in the industry I have worked for numerous different campaigns or companies learning to work with people with different personalities and different types of issues and always been able to get to the bottom of whatever is the situation and help with wats needed. My skills of work are a solution and can help your business, In my years of work and years of experience I have I bring the capacity to be able to develop excellent customer service, qualified sales closings, development sales from calling, emailing, and texting,I have grown from agent to a floor support, Supervisor, Business Developer Fully capable and knowledgeable to lead I have work in projects as the following on a B2B and B2C level. I bring experience in the following fields: -Sales (inbound and outbound) -Dept Collector -SDR (Sales Development Rep) -Customer Service -Online Chat Support --Surveys -SaaS (sales as a service) -Customer Retention -Data Entry -Virtual Assistant -Customer Recovery -Appointment Setter -Recruiter I am a money-driven team player, easy to get along with, and I love to drive success and exceed my expectations. I am always willing to learn and grow. With my years of work, I also manage numerous CRM, and also would like to let you know that I can use them as an agent and manager and can learn easily to use any: -Sales Force -Zoho CRM -Cisco-Oracle -Gohighlevel-Citrix-HubsSpot-Monday If you need someone who has the experience and can learn quickly and can close and get the job done I am willing to be that person and bring success, please reach out to me, and let's get started and start bringing productivity, am happily welcome to take on the project. Thanks In Advance
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Virtual Assistance
    Business Development
    Real Estate Virtual Assistance
    Credit Repair
    Outbound Sales
    Cold Calling
    Appointment Setting
    Debt Collection
    Sales
    Appointment Scheduling
    Customer Retention
    Customer Care
    Customer Support
    Customer Service
  • $12 hourly

    • 4.4/5
    • (5 jobs)
    I offer a premium service to my clients. I am extremely responsive, available M-F during normal business hours and offer quality products with rapid turnarounds. I have more than 10 years of sales and experience and have worked for nationally recognized clientele on UPWORK such as Alonso and Alonso Law office, Capital rapid funding, Motorolla also I have owned a construction company for more than 10 years. I am ranked as a "RISING TALENT" freelancer on Upwork. Talk to you soon! – Carlos Bone
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Outbound Sales
    People Management
    Sales
    Sales Presentation
    Management Skills
    Administrate
    Customer Satisfaction
    Business
  • $40 hourly

    • 5.0/5
    • (7 jobs)
    With more than 18 years of Experience in Telecommunication: Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate MS-721 Microsoft 365 Certified: Teams Voice Engineer Expert MS-720 Microsoft 365 Certified: Teams Administrator Associate MS-700 VoIP Networking Setup (SIP Trunk, H.323) National and International Dial Planning, Auto Attendant, Call queue, Direct Routing, PSTN (ISDN/PRI) and SBC Call traffic analysis.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Session Initiation Protocol
    Microsoft Office
    ISDN
    Microsoft Teams
    VoIP PBX
    VoIP Administration
    Skype For Business
    Trunking
    Microsoft Windows PowerShell
  • $14 hourly

    • 4.9/5
    • (15 jobs)
    Hi there! I’m Carmen, a proactive communicator and problem-solver with 10+ years of experience in customer support and relationship building. From global brands to startups, I’m a proactive and adaptable professional with a passion for helping businesses build lasting relationships with their clients. With over a decade of experience in customer support, I specialize in creating seamless customer journeys and ensuring satisfaction at every touchpoint. I’m skilled in using a variety of communication, project management, and admin tools, including Asana, Trello, Slack, and Google Workspace, to keep projects organized and customers delighted. Whether it’s resolving issues, onboarding clients, or streamlining processes, I bring a solutions-focused approach that delivers results. Let’s work together to keep your customers happy and your business thriving! Cheers, Carmen P.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    On-Page SEO
    Sales
    Microsoft Outlook
    Canva
    Website Copywriting
    Marketing Strategy
    Social Media Marketing
    Email Copywriting
    Data Entry
    Zendesk
    English
    Spanish
    HubSpot
    Online Chat Support
    Google Docs
  • $25 hourly

    • 4.7/5
    • (509 jobs)
    I am a professional Graphic Designer who absolutely loves his job! I was a student at the National School of Fine Arts and have spent my career working as a creative designer, industrial designer and art director for some of the most relevant and prestigious design agencies in Nicaragua. Creative design is my passion and I always like to stay at the very forefront of anything that involves the evolution of media design. I'm familiar and experienced with using many different types of graphic designing software including, Adobe illustrator, Indesign, Photoshop, Creative Suite, After Effects, Flash, Acrobat, Maxon Cinema 4D, plus many more! Why Should You Hire Me? Because I always strive to pay extra attention to detail when following my client's directions - in order to produce the exact product they are expecting. I am also very competent in using my own graphic design skills, personal knowledge and creative abilities to help provide my clients with solutions and options when creating their designs. So contact me now to see how I can help you with your next creative design project!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Photo Editing
    Adobe Creative Suite
    Advertising
    Corporate Brand Identity
    3D Modeling
    Maxon Cinema 4D
    Graphic Design
    Print Design
    Banner Ad Design
    Social Media Imagery
    Brand Identity & Guidelines
    Logo Design
    Adobe Photoshop
    Adobe InDesign
    Adobe Illustrator
  • $25 hourly

    • 4.9/5
    • (14 jobs)
    Experienced Virtual Assistant | Customer Service, Sales, & Administrative Support As a versatile virtual assistant with a diverse background in customer service, sales, client acquisition, tech support, and legal assistance, I offer comprehensive support to help businesses and professionals streamline their operations. With a track record of delivering high-quality service in fast-paced environments, I am adept at handling multiple responsibilities efficiently and professionally. My experience ranges from providing excellent customer service and tech support in call centers to assisting legal teams with administrative tasks. I have a keen ability to manage client communications, organize workflows, and handle administrative functions that drive success for both small and large operations. Key Skills: Customer Service & Tech Support Client Acquisition & Sales Administrative & Legal Support Call Center Operations Email & Calendar Management Proficiency in CRM Systems & Office Tools I am committed to delivering results and creating a positive, professional experience for your clients. Let's collaborate to help your business thrive! ///////////////////////////////////////// Hi, I’m Alfredo Yee – Architect, 3D Render Specialist, and Portrait Artist. I am passionate about bringing creativity, expertise, and professionalism to every project, ensuring that my clients' needs are met with tailored, high-quality designs. With a strong foundation in architectural design and 3D visualization, I take pride in creating spaces that are functional, aesthetic, and in line with my clients’ visions. Skills as an Architect: 3D Render Specialist and Virtual Video Tours Proficient in SketchUp, Layout, V-ray, Lumion 12 Adobe Suite (Photoshop, Illustrator, Premiere) for Architectural Visualizations Keyshot and Procreate for Architectural Illustrations About Me: Raised in an Asian-American family, I developed a strong work ethic and a thirst for continuous learning. I am a dedicated professional, always striving to excel and deliver outstanding results in every project. With 5 years of experience in architectural design, 3D visualization, and interdisciplinary coordination, I have successfully completed a range of residential, commercial, mixed-use, and hospital projects. Experience & Expertise: I specialize in the following services to ensure the best results for my clients: ✅ Architectural Design for Residential and Commercial Projects ✅ Architectural Visualization: 3D Models, Renders, 360-degree Virtual Tours, Panorama Renders, Walkthroughs, and Flythrough Videos ✅ Architectural Drafting: 2D Drawings, Plans, Elevations, Sections ✅ Floor Plan Design: Space Planning, Furniture Layout, Marketing Floor Plans ✅ Interior Design: Interior Elevations, Residential Remodeling Projects ✅ Sustainable Design: Integration of Energy-Efficient Solutions Notable Projects Completed Prior to Upwork: Tocumen Airport, Panama – ACM Panels/Remodelation (Designed by Norman Foster) Hooters Facade – ACM Panels Velez Paiz Hospital – Plyrock Installation Supervisor/Designer Accedo Technologies Facade – ACM Panels Design These projects have contributed to enhancing the functionality, aesthetic appeal, and sustainability of each site, providing value to both clients and end-users. Let’s discuss your ideas and how I can help bring them to life. Don’t hesitate to reach out! Best regards, Alfredo Yee
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Sales
    Cold Calling
    Customer Support
    Customer Service
    Project Management Support
    Property Management
    Social Media Management
    Virtual Assistance
    Legal Assistance
    Project Management
  • $50 hourly

    • 5.0/5
    • (4 jobs)
    Welcome! Your Path to Operational Excellence Starts Here. Are you seeking an accomplished and results-driven professional to lead your operations to new heights? Look no further! With a proven track record as a Top Rated professional, I bring a wealth of expertise across diverse domains, including sales, training, BPO, quality control, project management, and operations management. Why Choose Me? As a seasoned manager and director, I have honed my skills in strategizing, planning, and executing complex projects, optimizing processes, and fostering high-performance teams. My proficiency in coaching and mentoring empowers individuals to reach their full potential, while my relentless pursuit of excellence ensures operational efficiency and bottom-line results. My Expertise: - Sales Leadership: Developing and executing sales strategies, forging strong client relationships, and driving revenue growth. - Training & Development: Designing and delivering comprehensive training programs that cultivate top-tier talent. - BPO Management: Overseeing BPO operations, ensuring service excellence, and driving continuous improvements. - Quality Control & Assurance: Implementing robust quality control measures to enhance service standards. - Project Management: Successfully leading cross-functional projects from inception to completion. - Operations Direction: Providing visionary leadership to optimize efficiency and achieve business objectives. - Coaching & Planning: Guiding individuals and teams towards success through personalized coaching and strategic planning. Why Collaborate With Me? I am a firm believer in collaborative partnerships that create value and foster mutual growth. My passion for driving operational excellence, combined with an unwavering commitment to client satisfaction, ensures I am fully dedicated to delivering exceptional results for your organization. Let's Connect: Are you ready to elevate your operations and drive transformational change? I am excited to discuss how my skills and expertise align perfectly with your goals. Let's connect to explore how together, we can propel your business to unprecedented success. Take the first step towards a brighter future. Contact me today to discuss your project and discover the difference I can make as your dedicated operations manager or director.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Sales
    Financial Analysis
    Administrative Support
    Facilitation
    Training
    BPO Call Center
    Leadership Training
    B2C Marketing
    Team Management
    Project Management
    Human Resource Management
  • $20 hourly

    • 4.3/5
    • (12 jobs)
    ⭐ Top Rated Freelancer! ⭐ 👩🏻 ⯁ ABOUT ME ⯁ ✍🏻✨ Hi! My name is Josette T. I'm a graduated architect with experience in Architectural Planning; Exterior & Interior Design. I'm a qualified, proactive, and responsive professional. My mission in this platform is to bring quality work to my clients applying all my experience and creativity to my work! 👩🏻‍💻✨ ---------------------------------------------------------------------------------------------------- ⯁ SKILL SET AS AN ARCHITECH ⯁ 👩🏻‍💻✨ ✅ CAD Drafter: I use AutoCad 2022 ✅ 3D Modeler: - Sketchup 2020 + Layout + V-ray + Lumion 12 - Revit 2020 ✅ Photo Editor: - Adobe Photoshop ✅ Documention/Writing and Presentation: - Microsoft Power Point - Microsoft Publisher - Microsoft Word ✅Truss Design: MiTek 2020 - Roof 3D Modeling & Engeniering - Princing: Quotes on Truss Manager. ⯁ EXPERIENCE & EDUCATION ⯁ - Architect Degree at National University of Engineering. (5 years) - Made an internship at Ricci Architetti a creative studio based in Nicaragua which is specialized in eco-sustainable, modern, contemporary, colonial, tropical, European trends, and organic. (1+ years) Follow on: ricciarchitetti.com - (2+ years) experience on Truss Design, parting from preliminary plans to create roofs and engineering of trusses, knowledge on Colorado and Minessotta loading building codes. ⯁ SERVICES I PROVIDE ⯁ ✅ Architectural Drafting Documentation for residential and commercial projects: Floor plan, Elevation, Sections and Details. ✅ 3D Modeling and rendering visualization, photo-realistic views, and virtual tours. ✅ Interior Design: - Plan Drafting of Existing to Proposed Remodel; Floor Plan, Elevation & Sections. - Cabinetry, Milwork - Furniture Design - Presentations to Clients. ✅ Exterior Design: Landscaping Drafting ✅ Truss Design: 3D Modeling - Engeniering and Pricing (this will depend on what software you manage, I utilize Truss Manager to create quotes. * If there's something else you would like me to help you with, don't hesitate to reach me, I'm available for messages, phone calls, google meets and also Microsoft Teams* Email: jart1610@gmail.com Phone: +505 82735529 With nothing else to add, Best Regards! 𝓙𝓸𝓼𝓮𝓽𝓽𝓮 𝓡.⭐ Top Rated Freelancer! ⭐ 94% Job Success Architectural Drafter | 3D Artist | VA | Truss Technician Level I Phone Number: +505 82735529 Email: jart1610@gmail.com777
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Microsoft PowerPoint
    SketchUp
    Autodesk Revit
    Autodesk AutoCAD
    Lumion
  • $10 hourly

    • 4.8/5
    • (5 jobs)
    Competent and motivated Customer Service agent and administrative area to increase sales and provide assistance. In addition, to establish a long-term relationship with customers. A Nicaraguan native, I am fluent in English and Spanish.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Cold Call
    Data Entry
    Inbound Inquiry
    Multitasking
    Following Procedures
    Product Knowledge
    Customer Satisfaction
    Scheduling
    Management Skills
    Call Scheduling
    Customer Support
    Business
    Online Chat Support
    Email Support
    Phone Support
  • $12 hourly

    • 5.0/5
    • (9 jobs)
    As a Fraud Analyst in Trust & Safety Operations, I have extensive experience in reviewing accounts and user content for possible violations and taking action according to standard processes. As part of my duties, I communicated professionally with external users and worked with other teams to resolve cases at a high-resolution rate. As an Experienced Executive Supervisor, I have developed excellent problem-solving, leadership, and talent development skills. I have supervised customer service teams and driven them to success. I am passionate about ensuring a safe and secure online environment for both clients and freelancers. Let's Connect!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Fraud Detection
    Kronos Workforce Management
    Avaya
    Slack
    Zendesk
    Email Support
    Customer Support
    Chat & Messaging Software
    Microsoft Excel
    Google Docs
    Microsoft Office
  • $9 hourly

    • 5.0/5
    • (4 jobs)
    Hello, welcome to my profile! I am an extremely dedicated and detail-oriented Customer Service Specialist with an amazing customer satisfaction history. Always providing excelent customer service, demonstrating empathy, acknowledging, building rapport, taking ownership with good social communication and problem-solving abilities, with a great tone of voice, as a result, willing to help to solve their concerns while adding value to the company. I excel at: • Bilingual (English and Spanish) • Email Handling | Phone Handling • CRMs: SalesForce • Customer Support (email, chat, voice) • Ability to handle confidential information with discretion • Tech Savvy • Expert in Google Suites | Google Docs | Microsoft Office • Good in both oral and written communication • Managing calendars/meetings/traveling/time • Ability to multitask, set priorities and manage time effectively • Can work independently or as a team • Being able to solve problems and resilience to stress and effort - I have my private office to work and it is free of noise or distraction. - USB Headsets Please consider giving me the opportunity to collaborate with your business. Thank you!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Google Sheets
    Bilingual Education
    Multitasking
    Risk Analysis
    Fraud Detection
    Salesforce CRM
    Email Etiquette
    Customer Support
    Typing
    Troubleshooting
    Customer Service
    English to Spanish Translation
    Problem Solving
    Email Communication
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Trusted by

How do I hire a Customer Experience Specialist near Managua, on Upwork?

You can hire a Customer Experience Specialist near Managua, on Upwork in four simple steps:

  • Create a job post tailored to your Customer Experience Specialist project scope. We’ll walk you through the process step by step.
  • Browse top Customer Experience Specialist talent on Upwork and invite them to your project.
  • Once the proposals start flowing in, create a shortlist of top Customer Experience Specialist profiles and interview.
  • Hire the right Customer Experience Specialist for your project from Upwork, the world’s largest work marketplace.

At Upwork, we believe talent staffing should be easy.

How much does it cost to hire a Customer Experience Specialist?

Rates charged by Customer Experience Specialists on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.

Why hire a Customer Experience Specialist near Managua, on Upwork?

As the world’s work marketplace, we connect highly-skilled freelance Customer Experience Specialists and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Customer Experience Specialist team you need to succeed.

Can I hire a Customer Experience Specialist near Managua, within 24 hours on Upwork?

Depending on availability and the quality of your job post, it’s entirely possible to sign up for Upwork and receive Customer Experience Specialist proposals within 24 hours of posting a job description.

Customer Experience Specialist Hiring Resources

Learn about cost factors Get a job description template Hire talent

Looking to hire for long-term or full-time assignments? See how Full-time hiring on Upwork simplifies the process.