Hire the best Customer Experience Freelancers in North Carolina

Check out Customer Experience Freelancers in North Carolina with the skills you need for your next job.
  • $95 hourly
    I am tech startup founder and expert in sales/marketing operations, product development, UX, and managing the customer experience. I can improve user experience by designing wireframes and prototypes with the goal of delivering the right solution. I can also help you maximize business revenue by enabling your sales & marketing teams to improve processes with systems for prospecting, reporting, and deal management. --- Sales & Marketing Operations. I'm good at helping small to medium size companies optimize their sales and marketing tools. For over 10 years I have used HubSpot. I was an early customer of theirs and I've done everything you can imagine to make the tool work for my other company. I am HubSpot Marketing and Sales certified and I have a knack for all things sales/marketing ops. In addition to creating sales and marketing dashboards with custom reports, I have most recently used Pendo, Zapier, and HubSpot to create HubSpot Workflows that automatically create Tasks, notifications, and Deals for users that have engaged with our software in particular modules. I have built email templates, managed custom imports, performed data cleanup, built sequences, and defined personas, funnels and custom fields. --- CX/UX & Product My passion for customer experience and UX has has also driven me to implement user centered design (UCD) concepts like UX research, prototyping, and extensive usability testing. Using Figma, Sketch or Axure, I can build clickable prototypes and help software companies validate their ideas and test for usability. This greatly reduces the chance you will ship something customer don't love or can't use. Backing up a bit into the UCD process I've also performed research through in-depth user interviews to help inform business objectives. Qualitative research is always more time-consuming than quantitive (like surveys) but I find it help you understand the customer better and uncover unmet needs in the process. --- Why work with me? Experience and range. I will not only dig in and to the work, but you'll get my 15+ years of start up experience. If there's a mistake to be made in building software, I've done it. My mistakes are an advantage you'll have with me by your side.
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    Minimum Viable Product
    Page Mockup
    Marketing Automation
    HubSpot
    UX Research
    Figma
    UI/UX Prototyping
    Wireframing
    Axure RP
    Usability Testing
    Product Design
    Design & Usability Research
    User Experience Design
    Mobile UI Design
    Prototyping
    Sketch
  • $110 hourly
    Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 10 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards. -Tactical support including Tier 1, 2 or 3 ticket responses, in addition to seasonal, holiday and after-hours coverage.
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    People Management
    Help Scout
    Startup Consulting
    Project Management
    Product Onboarding
    Knowledge Management
    Documentation
    Startup Company
    Ticketing System
    Performance Management
    User Experience Strategy
    Intercom
    Helpdesk
    Business Operations
    Product Support
    Business Planning & Strategy
    Zendesk
  • $35 hourly
    I bring 20+ years of administrative experience helping small businesses and non-profits grow and become more efficient. Tasks within my scope include: - Writing website, blog, email campaigns, and social media content - Basic graphic design of marketing materials - Creating process systems and documents (SOPs) - Basic website development or maintenance (Wix, Shopify) - Social Media management - Data entry - Email management Non-profit: Annual Reports, Budget creation, grant templates, board recruitment package, fundraising plan, strategic planning Proficiency with Excel, Publisher, Google Docs, Quickbooks, Clickup and ZenDesk. Positive, grounded and dedicated. Enjoy working with collaborative and enthusiastic teams.
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    Article Writing
    Helpdesk
    Grant Writing
    Blog Writing
    Project Management
    Management Skills
    Small Business Administration
    Grant Evaluation Plan
    Nonprofit
    Grant Writing Consultation
    Fundraising
    Online Chat Support
    Policy Writing
    Customer Satisfaction
    CRM Software
    Graphic Design
  • $60 hourly
    Is your service business/agency successfully growing? Are you looking towards your next revenue goal? If you need to eliminate operations and team bottlenecks so that your business can pass your revenue goals: Let’s talk! Working Systems create opportunities for scaling! I have work with 6, 7, and 8 figure start-ups, agencies, and service businesses in teams of 3-50 across all 4-US timezones. My work covers consulting, implementation, team training, and team leadership. Digital toolkit: ClickUp, Hubspot, Airtable, Loom, Lucid, G-Suite, Scribe How, Calendly, some Zapier/Make automations.
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    Account Management
    Team Management
    Organizational Design & Effectiveness
    Critical Thinking Skills
    Systems Development
    Leadership Skills
    Time Management
    Process Development
    Communications
    Process Improvement
    Business Development
    Customer Onboarding
  • $35 hourly
    I am a self-motivated and hardworking professional looking for remote, part-time opportunities to support small business owners. With experience in marketing, recruiting, sales, and business development, I have a wide variety of skills ready to be put to use for you! I am a fast learner and great with technology. Having worked for several small businesses, I have become experienced in process evaluation, improvement, and documentation. I also understand the need for flexibility and willingness to help "outside your job description" to ensure project completion. I would love to help you and your company accomplish your goals! Favorite Professional Development Reads: -7 Habits of Highly Effective People -The Ideal Team Player -Who Moved My Cheese?
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Recruiting
    Process Documentation
    Marketing
    Training & Development
    Problem Solving
    Process Development
    ApplicantStack
    Employee Onboarding
    Virtual Assistance
    Email Communication
    Scheduling
    Microsoft Office
  • $65 hourly
    I am an award winning entrepreneur at Splentique, since March 2017, holding the title of Founder. Previously, I held the position of District Director, with Talbots Inc. overseeing 20 stores from Virginia through Asheville, NC. Before that, I held the position of Visual Merchandising Manager-Director, at Body Central Corp. overseeing merchandising for over 280 stores. Other positions I held previously in that organization were Zone Manager, Learning and Development-North Zone overseeing L&D for 140 stores based out of Harrisburg Pennsylvania. I'm great with social media content across multiple industries including staffing, retail and hospitality. I'm open to short term or long term project management or consulting.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Staff Recruitment & Management
    Customer Experience Research
    Management Skills
    Social Networking Development
    Brand Consulting
    Training & Development
    Employee Training
    Marketing
    Business Management
    Branding
    Retail Sales Management
    Retail Merchandising
    Sales
    Freelance Marketing
  • $35 hourly
    I enjoy digital art projects. I use procreate software on an iPad to create art. I enjoy writing product descriptions and know fun and innovative ways to attract the customers attention. Detail oriented, fast communicator.
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    English Tutoring
    Custom Graphics
    Communication Skills
    Communication Etiquette
    Communications
    Writing
    Digital Design
    Product Description
    Digital Art
  • $50 hourly
    Although not directly reflected on my resume, I do have a few years of sales experience as well, Customer Service in person or remote is my forte
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    Accounting Basics
    Management Accounting
    Data Entry
    Dispatch Technologies Dispatch
    Call Center Management
    Typing
    Customer Engagement
    Customer Retention
    Accounting
    Microsoft Excel
  • $85 hourly
    Hi! My name is Eric Boone and I’m an Agile Project/Product Manager and Productivity Consultant who has launched over one hundred projects spanning the web/software, clothing, creative, and event industries. I have also helped scale several companies through successful acquisitions. Throughout my career, I've launched complex software as a Product Manager, led a growing Product Department through an Agile Transformation as the VP of Scaling, doubled the size of a customer support team as a Customer Education Manager, and launched close to a hundred websites as a Web Design Project Manager. I've also honed my skills as a content creator and digital marketer with strong copywriting, video editing, web design, SEO, and PPC campaign management skills. Known for my values-based leadership style, high emotional intelligence, and adaptability, I'm driven by my motto, "work hard, be kind, and never stop learning."
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    Video Editing
    Copywriting
    Web Design
    Startup Consulting
    Business Operations
    Business Consulting
    SaaS Development
    UX & UI
    Product Management
    Product Backlog
    Trello
    Jira
    Agile Project Management
    Scrum
  • $110 hourly
    Expertise in: - Support and Success strategy including ground up, rapid growth stage, B2B, distributed/remote teams, organizational alignment, and change management - Tactical support including seasonal, holiday, and after-hours coverage - Support and Success operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards, and selection and implementation of technology - User research and interviews, Voice of the Customer Coming from a background in Molecular and Microbiology, I have a data-driven approach to customer-facing work including Customer Support, Customer Success, Account Management, and Product & Business Operations. With over 12 years of customer-facing and leadership experience, and 10+ years in SaaS roles, I am passionate about improving the customer experience and guiding teams towards excellent service and operational success. Clients do not need any prior experience with the concepts as I can meet them where they are to gain a deeper understanding of their needs and help them achieve their goals.
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    Salesforce
    Gainsight
    Staff Orientation & Onboarding Materials
    Customer Support
    SaaS
    Content Writing
    Intercom
    HubSpot
    Zendesk
    Asana
  • $30 hourly
    Over 18 years of experience in Customer Service. I work well with all types of personalities from all around the world, and enjoy getting to know my client’s customers. I am flexible when it comes to scheduling and pay rates. I always look forward to learning new processes, systems, and technologies. As well as share my own knowledge and skills that I’ve acquired over the years. I enjoy multi-tasking and accomplishing client’s goals by doing so. Systems that I have significant experience using: -Shopify -Recharge -G Suite -Zendesk -Slack -Microsoft -Live Chat -Freshdesk -Gorgias -Mightycall -QuickBooks (small amount) Well trained in the following areas: -Customer Service and Support -Live Chat Support -Email/Ticket Management -Virtual Assistant -Order Processing and Fulfillment -Web Research -Data Entry -Training/Mentoring -Sales and Telemarketing -Appointment Setting
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    Inbound Inquiry
    Online Chat Support
    Order Tracking
    Customer Service Training
    Zendesk
    Customer Support
    Order Fulfillment
    Customer Satisfaction
    Administrative Support
    Typing
    Data Entry
    Email Communication
    Customer Service
  • $17 hourly
    Award-winning customer service expert seeking to develop data entry portfolio. Working knowledge of Microsoft Word and experience in medical recordkeeping. Regarded by past and present employers as "a joy to work with" with special attention to premier customer care. Holly shines as both a solo candidate and as a member of your team!
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    Communication Skills
    General Transcription
    Data Entry
    Microsoft Word
  • $20 hourly
    I have 3 years of experience being a receptionist for two hotel franchises and I currently work part time as a virtual assistant and receptionist for one office. I am quick to answer incoming calls, returning emails, and contacting clients when needed. I am a perfectionist when reading, so I always notice any mistakes, whether, it’s typos or lack of punctuation. I am diligent, reliable, professional and will always meet my deadline.
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    Virtual Assistance
    Customer Service
    Caption
    Subtitles
  • $18 hourly
    A highly organized and hard-working individual looking for a responsible position to gain practical experience and looking to make use of my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and customer experience.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Server
    Customer Service
    Food
    Teachable
    Active Listening
    Interpersonal Skills
    Communication Skills
    Smartphone
    Computer
    Time Management
    Customer Satisfaction
  • $27 hourly
    I am very detail-oriented, energetic and committed to excellence in all that I do. I am excited for a great challenge and opportunity!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Microsoft Excel
    Transportation & Warehousing
    Problem Solving
    Problem Resolution
    Microsoft Word
    Microsoft Outlook
    Process Development
    Microsoft PowerPoint
    Data Entry
    Microsoft Office
    Customer Service
    Logistics Coordination
    Transportation
    Supply Chain & Logistics
  • $30 hourly
    - Multifaceted professional with demonstrated success managing teams, boosting brand awareness, increasing employee retention, and providing excellent customer service. -Utilizes excellent organizational and analytical skills to help with scheduling, handle manager and employee queries, and generate expense reports. - Tech-savvy with experience working with a variety of electronic filing systems as well as remote collaboration tools such as Zoom, Slack, and G-Suite. - Possesses strong written and verbal communication, problem-solving skills, and a keen eye for detail. - Proven ability to succeed in a remote and distributed environment. Key Strengths in: Management | Training and Development | Relationship Building | Customer Service | Processes and Procedures | Recruitment and Onboarding | Scheduling | Expense Reporting | Operations Management | Remote Work Technical Skills: Adept at learning new technologies quickly and independently Productivity: Microsoft Office (Word, Excel, PowerPoint), Google Drive (Docs, Sheets, Slides) Remote Collaboration: Dropbox, Calendly, Slack, Skype, Zoom, Google Chat, Google Hangouts
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    Management Consulting
    Staff Recruitment & Management
    Business Operations
    Scheduling
    Virtual Assistance
    Management Skills
    Relationship Building
    Training & Development
  • $75 hourly
    Hi, I'm Harris Q., a business analyst. My team and I provide comprehensive digital solutions for businesses, from business branding to web and mobile app development to digital marketing and then technical support to your customers. I and my team also offer high-end business analyst services, including audit reports and Power BI dashboards. Our team has a wealth of experience in the digital space, and we're passionate about helping businesses succeed. We understand that every business is different, and we tailor our solutions to meet your specific needs. If you're looking for a partner to help you take your business to the next level, we'd be happy to discuss your requirements. Please feel free to contact us to learn more. Here are some of the specific services we offer: Business branding: We help you create a strong brand identity that will help you stand out from the competition. Web and mobile app development: We develop custom web and mobile apps that meet your specific needs. Digital marketing: We help you reach your target audience with effective digital marketing campaigns. Business analysis: We provide in-depth analysis of your business to help you identify areas for improvement. Audit reports: We create audit reports that help you track your progress and identify areas for improvement. Power BI dashboards: We create Power BI dashboards that give you real-time insights into your business data. We're confident that we can help you achieve your business goals. Please contact us today to learn more.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Customer Support
    WordPress Website
    WordPress e-Commerce
    Gorgias
    Customer Service
    Ecommerce Support
    Online Chat Support
    Social Media Marketing
    Virtual Assistance
    Digital Marketing
    Business Analysis
    WordPress
    Web Development
    Ecommerce Website
  • $30 hourly
    I am a seasoned customer experience professional with the ability to efficiently address customer concerns, and provide an optimal support experience. I am knowledgable in customer data analysis and presentation, and routinely develop team processes. I am an organized, effective worker, and confidently communicate with all teammates, including the executive team. I support with various project types across the business, including social media management, documentation, and training new teammates. My bachelor’s degree is in biology, and I pursued extensive coursework in writing and other humanities. I am currently pursuing my Master’s in Clinical Mental Health Counseling.
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    Academic Writing
    Proofreading
    Customer Retention
    Customer Service
    Google Workspace
    Academic Research
    Customer Retention Strategy
    Customer Support
    Data Analysis
    Email Support
  • $20 hourly
    Detail-oriented customer service professional with 8 years' experience. Exceptionally skilled in exceeding sales objectives and caring for customers. Seeking a position in a challenging, rewarding, and fast-paced environment. Willing to relocate to: Concord, NC - Charlotte, NC - Authorized to work in the US for any employer * Autism Experience * Curriculum Development * Behavioral Health * Developmental Disabilities Experience * Applied Behavior Analysis * Customer Service (9 years) * Computer Skills * Insurance Verification * Typing speed 55
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    Microsoft Excel
    LINE Chatbot
    Health
    Smartphone
    Telephone
    Scheduling
    Microsoft Office
  • $20 hourly
    Hello! Thanks for stopping by my profile. Here is a brief overview of me and my accomplishments. I started with initially working with a home decor store as a sales lead and operations manager. I managed associates along with order fulfillment and managing trucks. When the store went out of business due to covid, I decided to spend time at home with my children as a stay at home parent. In 2021 I decided to open a now successful Etsy shopped called Clover Cove Collective. I do everything myself from designing and hand making the majority of my items; to planning sales, customer service, and order fulfillment. I am very proficiently organized and self motivated. I would love the opportunity to speak with you!
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    Data Entry
    Virtual Assistance
    Etsy Listing
    Manage Etsy Site
    Etsy
    Customer Service
    Sales & Inventory Entries
    Online Chat Support
    Online Store Customization
    Order Fulfillment
    Retail Sales Management
    Retail
    Ecommerce Order Fulfillment
    Retail & Wholesale
  • $85 hourly
    I believe that good design is always outcome-driven and based on connecting business and user goals. Using problem discovery and definition practices is crucial to ensure the solution targets the real problem. My experience building purposeful design processes and equipping teams with tools to design the right things and design things right leads to evidence-based deliverables that are useful, usable, and delightful.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Product Design
    Research & Strategy
    Data Visualization
    User Experience
    UX & UI
    UI Graphics
    GUI Design
    Information Architecture
    User Interface Design
  • $45 hourly
    I am the owner of Your Solution Lady, Inc. a Virtual Services Corporation dedicated to providing supportive solutions for individuals, aspiring entrepreneurs and business owners. I am a remarkable Solution Provider, Customer Service Professional, and an effective team leader. I possess great communication and marketing skills with solid entrepreneurial experience.
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    Business Management
    Call Center Management
    Bookkeeping
    Inventory Management
    Writing
  • $25 hourly
    I’m a very dependable person, who has a niche for writing and communicating with people. I’m a realist and I’m very empathetic to others. I understand people very easily and I can generally handle tough situations. I handle criticism exceptionally well, and learn from mistakes. My goal is to be the best that I can be- to be successful, no matter what I do. I very rarely disappoint people with my work, as I’m a perfectionist. If I disappoint someone, I fix it. I am full time hair stylist, looking for extra pizazz in my life. I genuinely miss writing and thought provoking circumstances; therefore, I’m looking to fill my free time with free lance opportunities.
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    Intuit QuickBooks
    Story Development
    Movie
    Story
    Data Entry
    Customer Satisfaction
    Writing
    Scheduling & Assisting Chatbot
    Poetry
    Story Concept
    Writing Critique
    QuickBooks Online
    Payroll Accounting
    Customer Service
  • $15 hourly
    I have attention to detail and a go-getter attitude! I will be in regular communication and make sure that you are satisfied.
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    General Transcription
    Audio Transcription
    Typing
    Data Analysis
  • $25 hourly
    Hello! I'm a highly motivated and reliable professional with extensive experience in customer relations, team collaboration, and administrative tasks. With a Bachelor's degree in Criminal Justice and a minor in Psychology, I bring a unique blend of skills to the table. I excel in multitasking in fast-paced environments and am committed to achieving high-quality results. Whether it's resolving customer complaints, managing high volumes of inbound calls, or handling administrative duties, I always focus on delivering exceptional service.
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    Data Entry
    Resolves Conflict
    Interpersonal Skills
    Problem Solving
    Critical Thinking Skills
    Active Listening
    Typing
    Writing
    Communication Skills
  • $17 hourly
    Hello. Thank you for your time and consideration. I am a very hard working detail oriented individual. I enjoy a challenge and thrive in positions that can be challenging or simple. I work great on my own and without supervision get all my tasks completed on time. I love to work and still learn something new daily if possible. I am very competent at doing any task that is given to me. I love doing any kind of research. I like interacting with public or being on my own. I thrive in any environment for work. I keep a positive up beat attitude regardless of my personal life. I never bring my personal life into work with me. I am very professional and a stickler for rules and respect.
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Editorial Illustration
    Editing & Proofreading
    Book Review
    Review or Feedback Collection
    Food Writing
    Copywriting
    Writing Critique
    Writing
    Typing
    Customer Service
    Tutoring
    Coaching
  • $65 hourly
    Customer Experience Specialist & Digital Course Consultant Hi, I'm Rochelle, a seasoned Customer Experience Specialist and Digital Course Consultant. I thrive on creating exceptional customer interactions and redesigning transformative online learning experiences. Skills: ✨ Empathy-Driven Leadership ✨ Customer-Driven Innovation ✨ Cross-Functional Collaboration ✨ Conflict Resolution Expertise Let's elevate your customer experiences and digital courses to new heights together!
    vsuc_fltilesrefresh_TrophyIcon Customer Experience
    Remote Connection Support
    Social Listening
    Time Management
    Review or Feedback Collection
    Leadership Skills
    Active Listening
    Course
    Digital Design
    Customer Experience Research
    Communication Skills
    Kajabi
    Course Creation
    Online Community
    Client Management
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