Hire the best Customer Retention Specialists in Alberta
Check out Customer Retention Specialists in Alberta with the skills you need for your next job.
- $10 hourly
- 0.0/5
- (4 jobs)
Feeling overwhelmed with your day to day tasks? I'd love to help! I am a driven and energetic person with a strange passion for data. As an experienced entrepreneur myself, I have a unique blend of different talents. Some of my greatests areas of growth have been data entry, book keeping, customer service (email and phone management), basic web development, and more! If you're looking for someone to help you with any of the above tasks, look no further!
Customer Retention
Transaction Data EntryCustomer ServiceManagement SkillsLight BookkeepingActive ListeningInventory ManagementBusinessWritingTime ManagementCritical Thinking SkillsMedia & EntertainmentSales & MarketingMicrosoft ExcelData Entry - $28 hourly
- 0.0/5
- (0 jobs)
With over 15 years of experience in customer service, retention, and sales roles, I am a dedicated and hardworking professional with a proven track record of resolving customer issues, improving satisfaction, and driving retention. I excel in handling high-pressure situations, training and mentoring teams, and implementing strategies to enhance customer experience. My skills include data processing, document review, and leveraging feedback to streamline processes, ensuring both customer and business needs are met efficiently.
Customer Retention
Technical SupportPhone CommunicationCustomer ServiceTraining & DevelopmentTrainingLeadership DevelopmentLeadership CoachingSalesCustomer Retention Strategy - $4 hourly
- 3.4/5
- (3 jobs)
For the last 5 years, I've been working in a BPO Company. I was a Customer Service Representative in a US Travel account during my first year in the BPO Company. I’ve dealt with inbound customer service phone calls, acting as the liaison between the customers and the Company. I was responsible for resolving customers' complaints or queries regarding their reservations like cancellations, exchanges, refunds & sometimes help them book a new reservation. Making sure that the customer was fully aware of the updated terms and conditions of their existing reservations. With excellent & world-class customer service experience provided to the customers, I was recognized as one of the top-performing agents with the highest CSAT earned. Aside from providing voice support for Customer Service I also provided back up support for email, chat, and escalation calls. After a year, I applied to the Sales account to gain more knowledge of the business. I became a Sales Representative for 2 years. I book reservations (flight, hotels, cars, and other activities), receive calls mostly from US-based customers. I promote and sell the said products & made sure to highlight the benefits that the customers are getting in line with their established needs. I always keep in mind to establish and maintain positive business and customer relationship & provide good quality of service to increase the number of repetitive customers and hopefully attract new or more customers. By doing all this, I could then contribute to the company as it will for sure boost the top-line revenue growth or maximize their profit. I was a consistent top performer and hit the client targets month over month on conversion, average booking value & AHT. My Assistant Operation Manager (AOM) recommended me to be promoted as a Quality Assurance Analyst in the same account. I was working as a Quality Assurance Analyst for two (2) years. My primary task is to monitor recorded calls and provide actionable insights. Through this, I can gather the information that helps improve agents' performance. I also contributed to developing evaluation programs that enhance the Operation Team's output. I made sure to establish the root cause of the issue that arises in every call, provide possible solutions, and provide actionable insight for the performance improvements of the agents. Every first day of the week, I made time to provide feedback to the teams assigned to me regarding their performance the previous week individually and as a team. I relayed to the agents the positive behaviors that they were able to display on their call and the behaviors that they must improve for them to enhance the quality of service that they are providing to the customer. After the coaching or feedback that I provided to the agents their call handling skills improved a lot that resulted in them hitting the client metrics or targets for conversion, booking value, and AHT. With my excellent performance as a Quality Analyst, I was recognized as one of the Top Quality Assurance Analyst of our team. I am also required to do phone time to be able to track and relate myself to the common issues that the agents are facing, making sure to leave nothing but promising experience to the customers and went beyond the client metrics targets since it has been my passion to be an asset to the company. I believe that my previous experiences molded me to become an individual who is capable of performing a job that correlates with providing good quality customer service and sales experience to the customers. I have in-depth knowledge of the right behaviors or skills that an agent needs to display when taking customer service and sales calls which is why I'm a good role model to others. With my solid 5 years of working experience in the BPO industry in the field of Customer Service, Sales, and Quality Assurance I have acquired multiple skills or skill sets that I can definitely impart to my clients or customers in order for their business to achieve growth and success.
Customer Retention
Email CommunicationEmail SupportActive ListeningCustomer ServiceCustomer EngagementSalesAdministrative SupportTransaction Data EntryPhone Communication Want to browse more freelancers?
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