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Hire the best Customer Retention Specialists in London, ENG

Check out Customer Retention Specialists in London, ENG with the skills you need for your next job.
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  • $79 hourly

    • 5.0/5
    • (18 jobs)
    What if I could show you how to get customers hooked on buying more and buying faster in shorter cycles - all while improving your profit margins? If that caught your interest, then keep reading. 𝗚𝗲𝘁 𝗶𝗻 𝘁𝗼𝘂𝗰𝗵 𝗵𝗲𝗿𝗲 👉 emailkong.com/consultation-call My name is Bogdan, and for the past 7+ years, I’ve dedicated my career to helping e-commerce businesses like yours get the most out of their customer retention, particularly through email and SMS marketing (Klaviyo is one of our most popular tools) Throughout my career, I've helped e-commerce companies boost profits and cut costs by: 👉 𝐈𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐏𝐮𝐫𝐜𝐡𝐚𝐬𝐞 𝐅𝐫𝐞𝐪𝐮𝐞𝐧𝐜𝐲: Prompting quicker repeat purchases from new customers. 👉 𝐈𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐀𝐎𝐕 & 𝐂𝐋𝐓𝐕: Driving higher spending from new and repeat customers within shorter cycles. 👉 𝐈𝐦𝐩𝐫𝐨𝐯𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧: Securing more repeat buyers, reducing costs, and increasing profits. In a market crowded with ‘e-commerce gurus’ flaunting fake screenshots and making outlandish promises they often fail to deliver, it’s easy to fall for the hype. Today, many agencies and freelancers rely on basic retention strategies they picked up from the internet or online courses - like growing an email list with a popup or setting up a simple abandoned cart and welcome series. The reality is that we’re in a commoditized digital marketing world where anyone with a laptop can sell services they 'learned online'. However, only a handful truly understand growth and profitability or take the time or commit to understanding the intricacies of YOUR business. • Do they ask about your product margins or your Customer Acquisition Cost (CAC) payback period? • Do they understand your acquisition funnel well enough to align your retention strategy with actual profit, not just revenue? • Are they studying the customer’s journey thoroughly to fine-tune your email funnel? Here’s how I can help you achieve meaningful, sustainable growth for your store: 👉 Email Campaign Setup & Implementation 👉 Email Deliverability Audit 👉 Email Flows 👉 SMS Marketing (Campaigns & Flows) 👉 Transactional Emails 👉 List Cleaning & Segmentation 👉 Loyalty & Referral Programs 👉 Subscriptions This includes everything from email copywriting to design, all customized and done for you. With a track record of helping 100+ companies achieve outstanding retention results, I'm ready to help you do the same. 𝐀𝐥𝐥 𝐈 𝐧𝐞𝐞𝐝 𝐢𝐬 𝟑𝟎 𝐦𝐢𝐧𝐮𝐭𝐞𝐬 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐭𝐢𝐦𝐞 𝐚𝐧𝐝 𝐈 𝐩𝐫𝐨𝐦𝐢𝐬𝐞 𝐈 𝐜𝐚𝐧 𝐬𝐡𝐚𝐫𝐞 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐭𝐡𝐚𝐭 𝐜𝐨𝐮𝐥𝐝 𝐠𝐢𝐯𝐞 𝐲𝐨𝐮 𝐚 𝐟𝐫𝐞𝐬𝐡 𝐩𝐞𝐫𝐬𝐩𝐞𝐜𝐭𝐢𝐯𝐞 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐫𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 - 𝐠𝐮𝐚𝐫𝐚𝐧𝐭𝐞𝐞𝐝 𝐭𝐨 𝐛𝐞 𝐞𝐲𝐞-𝐨𝐩𝐞𝐧𝐢𝐧𝐠. What do you say? 𝗚𝗲𝘁 𝗶𝗻 𝘁𝗼𝘂𝗰𝗵 𝗵𝗲𝗿𝗲 👉 emailkong.com/consultation-call During our call, we’ll discuss your brand’s KPIs and current email, SMS, and retention marketing strategy. It’s a friendly conversation to see if we’re a good fit. Bring any questions you have - I’m here to help! P.S. Scroll down to see what my Upwork clients say about the results we’ve achieved together.
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    Messenger Marketing Strategy
    B2C Marketing
    Shopify
    Marketing Automation Strategy
    Email Automation
    Campaign Management
    Campaign Monitor
    Klaviyo
    Email Copywriting
    Email Marketing
    Email Template Development
    Audience Segmentation & Targeting
    Marketing Automation
    Email Design
    Email Campaign Setup
    Email Marketing Strategy
  • $80 hourly

    • 5.0/5
    • (3 jobs)
    I'm a marketing strategist and conversion copywriter with experience in data-driven growth marketing. - Using the latest conversion copy insights, I'm able to craft copy for all stages of the funnel. - Although an advocate of direct response marketing, I have a strong affinity for brand storytelling and improving retention and customer loyalty - all of which I'll be able to help you implement into your marketing strategy. - Regular and clear communication is very important to me and I know how important it is to you also! This is a core pillar in my service.
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    Ecommerce
    Email Marketing Consultation
    Email Communication
    A/B Testing
    Audience Segmentation
    Digital Marketing
    TikTok Marketing
    Ecommerce Marketing
    Ecommerce Marketing Consultation
    Email Copywriting
    Email Automation
    Klaviyo
    Email Marketing Strategy
    Marketing Strategy
  • $75 hourly

    • 5.0/5
    • (3 jobs)
    I am a seasoned Email & Mobile Marketing professional with extensive strategy and operational experience across real estate, e-commerce, travel & hospitality, non-profit, finance and pharmaceutical sectors. I've spent the last 10 years specializing in CRM and have proficiency in a range of CDPs and ESPs including Mailchimp, ActiveCampaign, Klaviyo and Braze. I can unlock growth for your business by creating customer-first, data-driven, and human conversations at scale. If we work together, I'll ensure your Email & Mobile programs: - Attract, convert and retain more customers - Have a clear call to action, compelling copy and template design - Leverage segmentation to reach the right audience at the right time - Create 1:1, personalized conversations at scale with automated flows and targeted campaigns Whether you're just tapping into CRM or looking for ways to optimize your existing programs, I can: - Audit existing campaigns and setup - Complete a comprehensive customer journey map - Define a successful CRM & Lifecycle marketing strategy - Create key audience segments - Automate ongoing and triggered campaigns - Build and manage a recurring campaign schedule - Unlock personalization opportunities - Provide testing, launch and analytics support to break down results into actionable next steps - Develop assets including design and copywriting I'm a direct and proactive communicator, and will fully manage your brief from start to finish. Note: I am new to Upwork and my Work History on the platform will reflect that. I'd be more than happy to complete a case study or initial project prior to beginning any work.
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    Product Marketing
    Customer Acquisition
    Audience Segmentation
    SMS
    Documentation
    Customer Lifecycle Messaging
    Mobile Marketing
    Customer Segmentation
    Content Strategy
    CRM Software
    Customer Engagement
    CRM Development
    CRM Automation
    Email Marketing
  • $60 hourly

    • 0.0/5
    • (0 jobs)
    I’m a hands-on technology professional of 20+ years, with international experience. The majority of that was spent in senior Programme Management, OP's and Customer Engagement roles, for UK / US Cloud, SaaS start-ups. Prior positions included Team Management, Consulting, Project Management, Account Management and Tech Support. Career wins built firmly on strong technical know-how, and a passion for outstanding customer experience combined with strategic insight and a confident personal approach. Seasoned hybrid worker since 2010, leading Teams, Programmes and Clients in the Private/Public Sector's. KEY SKILLS • PROGRAMME, PROJECT MANAGEMENT: Hands-on and outcome-focused with a holistic can-do approach, drawing on a company’s preferred methodology Agile, Lean, ITIL, Waterfall etc. Working within diverse organisational structures with local and dispersed stakeholders, leads, scopes, manages, and owns RAID/programme/project activities based on the objectives of the business and client goals. Managing risk and developing new work-streams as the situation dictates to support the strategic direction and optimise project success. Easily able to communicate issues/scenarios to the business, steering projects and implementations forward. Able to recover Programmes and Projects as needed to get work-streams back on track. • PROJECT MANAGEMENT TOOLS: Wrike, Monday.com, MS Project, Basecamp, Excel, Filemaker • CUSTOMER SUCCESS: Passionate about delivering the best possible customer experience to clients by closely managing, on-boarding and on-going goals and account relationship. Driving positive health scores, account growth and contract renewals by demonstrating in-depth product knowledge as the SME while being the client advocate internally and ensuring customers get maximum value from their investment. • PEOPLE MANAGEMENT: Has an empathetic mentoring style, with 15+ of years leading diverse cross-functional teams inc: Remote Workers, Customer Success, Tech Support, Account Managers, Developers in China, the EU and US, and Pre-sales. Outsourced Service Desks, 24x7 Call Centres. Ensures co-located and dispersed teams are aligned with company/customer values, strategy and goals. • DIGITAL TRANSFORMATION / FUTURE PROOFING / OPERATIONS: Accomplished at building/managing Customer Success & Services functions and leading change projects across the business. Improving the process map of multiple teams from C-Level through Operations, Engineering and Sales/Marketing. Driver of best practice/process improvement for optimal company and customer readiness by creating sustainable progress and operational excellence across functions. • INDUSTRY EXPERIENCE: Software, Telecoms, IT, Pharmaceutical, Government, Travel, Retail, Aerospace, Automotive, Engineering/Manufacturing, Non Profit, Charity, Brewing, Media Agencies, Banking, eCommerce, Banking. Mobile. • TECH SKILLS: Software Delivery/Digital Transformation, Support team management, UI/UX Strategy, User Journeys, Defect Triage, Escalations, Wireless, Mobile, Crypto, API's, 2-Factor, SSO, Hardware, SAAS, PAAS, ZenDesk, Confluence, JIRA, Slack, Agile, Scrum, Lean, IoT, Mac, Microsoft Environments, Office365, DaaS, Google Workspace, TCPIP, Social Media, AWS, Azure, Disaster Recovery, Virtualisation, LAMP Stack, Wearables, IT Scaling, Teams, Dynamics 365, MS Project, BaseCamp, ChromeOS, iPadOS, iOS, Android. • ABOUT ME: Built my first computer in late 1981. Strong Communicator. Creative conceptual abstract intuitive thinker. Tech-savvy. Fast learner. Early adopter of technology. Podcast and History geek. VW Camper Owner. Interested in Philosophy and Psychology. Art fan. Bibliophile. Well travelled. Esoterist. Watch / Map collector. Customer-focused. Self-starter. Team player. Optimist. Vespa Rider. ACCREDITATION / VOLUNTEERING / EDUCATION - ITIL Certified Foundation v3 - The Customer Success Association (Associate Member) - The Charted Institute for IT (Professional Member) - Voluntary IT Support work around South London and Remotely. - Sep 1992 - Jul 1994: HND Business & Finance @Brunel University - Sep 1990 - Jul 1992: BTEC National Business Studies @Henley College
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    Coaching
    Project Management
    Startup Consulting
    Management Skills
    Strategic Plan
    Program Management
    SaaS
    Technical Support
  • $15 hourly

    • 5.0/5
    • (1 job)
    Customer Success Specialist | 12+ Years of Experience I’m an expert in customer service and success, with a proven track record of managing 400+ accounts and ensuring exceptional client satisfaction. My strengths include problem-solving, building relationships, and delivering results. What I Offer: • Customer Support: Email, ticket, and social media support. • Social Media Management: Scheduling posts (Later) for Instagram and Facebook. • CRM Proficiency: Skilled in Zendesk, Hubspot, Intercom, Freshdesk, and more. I thrive in fast-paced environments and am dedicated to helping businesses grow by prioritizing customer happiness. Let’s work together to make your clients feel valued!
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    Shopify
    Customer Experience
    Facebook
    Instagram
    Customer Support
    Intercom
    Freshdesk
    Email Support
    HubSpot
    Online Chat Support
    Zendesk
    Social Media Management
  • $10 hourly

    • 4.6/5
    • (4 jobs)
    Have you ever met someone who lights up at the chance to turn ideas into real, measurable results? That’s me— Eunice. I’m passionate about using creativity and strategy to connect brands with their audiences in ways that truly matter. Over the years, I’ve been fortunate to work across industries like tech, banking, and events, building marketing campaigns that do more than perform—they make an impact. At Apvertise Limited, I managed over 60 influencer campaigns that boosted revenue by 65% for big brands like Burger King. I also grew a brand-new Instagram account to 15,900+ followers organically in just a year! At Univaciti, I hosted engaging Twitter Spaces, organized events that brought together 500+ industry leaders, and saw first-hand how meaningful conversations drive growth. I love creating strategies that not only deliver results but also spark engagement and build lasting connections. Whether it’s boosting social media engagement by 30% at Elevation Church or crafting SEO-friendly content that brought a 30% increase in web traffic, I enjoy every step of the process. Outside of work, I’m curious about all things AI, love traveling, and thrive on finding ways to make the complex simple. I recently completed my MSc in Marketing, where I got into digital communication and global strategy, and now I’m excited to bring fresh ideas and enthusiasm to a new team.
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    Product Strategy
    Social Media Marketing
    Canva
    Marketing Strategy
    Product Design
    Customer Acquisition Strategy
    Customer Support
    Email Marketing
    Campaign Management
    Microsoft Excel
  • $50 hourly

    • 0.0/5
    • (1 job)
    Bye-Bye Boring Emails ❌ —Hello Bold, Brilliant, and Converting! ✅ Looking to skyrocket your email marketing revenue? You’ve come to the right place! With over 5 years of experience, I’ve partnered with e-commerce brands to transform email marketing into a top-performing sales channel. Many of my clients have seen emails drive 40% or more of their total revenue, and I’m here to help you reach those results too. 𝗛𝗼𝘄 𝗱𝗼 𝗜 𝗱𝗼 𝗶𝘁? By handling everything from start to finish. Whether it’s strategy, design, execution, or fine-tuning for performance, I take care of the details so you can focus on growing your business. Every campaign is tailored to your brand’s voice, ensuring your audience stays engaged and your sales keep climbing. Email isn’t just a marketing tool—it’s your secret weapon. When done right, it drives website traffic, fosters loyal customers, and delivers steady revenue without the high cost of ads or endless discounts. 𝗛𝗲𝗿𝗲’𝘀 𝘄𝗵𝗮𝘁 𝗜 𝗰𝗮𝗻 𝗱𝗲𝗹𝗶𝘃𝗲𝗿: ✅ Strategic Email Campaigns ✅ Automated Flows to Drive Sales ✅ High-Converting Pop-Ups ✅ Clean and Effective List Segmentation ✅ Engaging Designs & Compelling Copy ✅ Personalisation for Maximum Impact ✅ Deliverability Monitoring ✅ SMS Campaigns and Flows ✅ A/B Testing & Data-Driven Optimisations ✅ Detailed Klaviyo & MailChimp Audits ✅ Account Set-Up & Migration ✅ Ongoing Reporting & Updates ✅A trusted email marketing partner you can rely on! 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝘂𝗻𝗹𝗼𝗰𝗸 𝗵𝗶𝗴𝗵-𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗲𝗺𝗮𝗶𝗹𝘀? Let’s talk! Send me a message or invite me to your project, and let’s create email marketing that works hard for your business. Warm regards, S
    vsuc_fltilesrefresh_TrophyIcon Customer Retention
    Customer Retention Strategy
    Customer Engagement
    Email Marketing
    Audience Segmentation
    Social Media Advertising
    Customer Segmentation
    Audience Segmentation & Targeting
    Marketing Analytics Report
    Email Automation
    Copywriting
    Klaviyo
    Email Design
    Mailchimp
  • $50 hourly

    • 0.0/5
    • (3 jobs)
    A proven expert in thoughtfully-designed strategies and impactful campaigns to achieve political goals / increased corporate sales / more charitable donations / other KPIs and objectives. I also have a decade of experience in graphic design and copywriting for national publications. Current Head of Communications and Official Spokesperson for Resolve (the UK Government's go-to organisation for community safety). Anti-Social Behaviour is a current top 5 priority for both the Conservative Party and the Labour Party, and I am proud to be the campaign Lead for the UK's Anti-Social Behaviour Awareness Week. (2023 campaign highlights: Key messaging seen over 20 million times (organic), trended on Twitter, tens of thousands of people participating in events across the country). Previously, I have... ✓ Set up my own not-for-profit at the age of 19, processing over £1million worth of hotel and flight bookings to raise money for grassroots homelessness charities ✓ Grown an engaged online audience from 0 to 10,000+ supporters in less than 30 days ✓ Curated and oversaw the implementation of a successful social media strategy for the Asia branch of a FTSE100 company, helping them to grow their online audience from less than 1,000 people to over 150,000 ✓ Won the Santander Enterprise Award at the Ingenuity Awards ✓ Received multiple awards for my essays I specialise in growth and lead generation strategies, but also have a good command of Adobe InDesign and other software, which I use to produce digital magazines, graphics, brochures and many other materials for clients. I am an experienced copywriter with a proven track record of using skilful copy to attract new business or achieve a defined goal.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention
    Copywriting
    Email Marketing
    Ebook Design
    Book Design
    Design Enhancement
    German
    Business Development
    Donor Relations
    Growth Strategy
    Marketing Strategy
    Communication Strategy
    Communications
    Marketing
    Adobe InDesign
  • $50 hourly

    • 0.0/5
    • (0 jobs)
    13 years in E-commerce, Customer Retention and Email Channel. Key Skills: Retention Strategies; Personalisation; Lifecycle & Automation Programs, Project Management, CRM, Email Marketing, Push Marketing, E-Commerce. Personal Characteristics: customer centric, target driven, ability to gracefully handle multiple projects in a fast-paced environment, tech-savvy with a passion for story telling.
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    Email Campaign Optimization
    Google Analytics
    Freelance Marketing
    Email & Newsletter
    Marketing
    Customer Acquisition
    Paid Media
    Customer Relationship Management
    Email Automation
  • $60 hourly

    • 0.0/5
    • (0 jobs)
    Welcome to my profile! I’m Hugo Dupont, Founder and CEO of Empra Consultancy, a pioneer in reshaping Customer Success for B2B SaaS businesses. At Empra, we specialise in integrating Customer Success deeply within your business framework to drive sustainable growth and enhance client relationships. My journey in leadership roles, including as Head of Customer Success at Wholesale Investor and spearheading business development at Impli, has endowed me with a unique perspective on building effective teams and strategies. A University College London graduate in History, Politics, and Economics, I leverage a rich educational background to inform our strategic approach at Empra. Let’s connect and discuss how we can elevate your Customer Success initiatives.
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    Customer Engagement
    Customer Segmentation
    Customer Data Platform
    Customer Experience
    Predictive Model
    Customer Analysis
    Customer Onboarding
    Market Research
    CRM Development
    Notion
    Customer Satisfaction
    Customer Portal
  • $30 hourly

    • 5.0/5
    • (4 jobs)
    I am an accomplished investor relations and communications consultant with over 6 years of experience working with startups, mid-size companies, and large corporations. My core expertise lies in: - Account Management: I have a strong track record in managing end-to-end customer lifecycles, improving customer success, and boosting loyalty and referrals. My contextual understanding helps me match clients with the right solutions. - Customer Success: My focus on customer needs has enabled me to boost satisfaction, upsell/cross-sell, and drive retention and referrals. I maintain robust relationships through engagement and communications. - Campaign Management: With experience in investor relations and communications consulting, I can craft targeted campaigns and messaging that deliver results. - Investor Relations: I have extensive experience sourcing VCs, managing inbound/outbound investor communications, interfacing with potential investors, and maintaining long-term partnerships. I have helped clients raise over $1M in capital. - Communications: With robust experience across corporate communications and pitching, I craft effective narratives that get results. I have provided consulting on messaging strategy, due diligence materials, pre-money valuations, and pitch improvements. - Leadership: I demonstrate leadership skills by building, guiding, and managing high-performance teams. I also mentor more junior colleagues. - Market Research: I have researched and built sector maps in technology, identified startups and new markets, and generated reports through analysis and insights. - Expert in MS Excel, MS PowerPoint, Word, Reply.io, LinkedIn Sales Navigator, and LinkedIn Recruiter I work best as a strategic thought partner to clients, leveraging my experience across industries and company sizes to create meaningful value. My ultimate goal is bringing companies and investors together through effective positioning and communications.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention
    Cold Email
    Customer Relationship Management
    LinkedIn Sales Navigator
    Microsoft PowerPoint
    Microsoft Word
    Microsoft Excel
    Quantitative Analysis
    Qualitative Research
    Account Management
    Market Research
    Project Management
    Investor List
    Investor Roadshow
    Communications
  • $50 hourly

    • 0.0/5
    • (1 job)
    M365 training specialist with 4+ years experience in end-user training.Great with customer engagement and customer success in the Modern Work field, love to deliver virtual and face to face training sessions.If you need any help upgrading the knowledge of your employees I am here to help 😊
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    Research & Development
    Hosting Online Meetings
    Data Visualization
    Time Management
    Problem Solving
    Project Management
    Customer Relationship Management
    Microsoft SharePoint
    Microsoft Teams
    Microsoft Power BI
    Training & Development
    Training
    Customer Experience
    Presentations
  • $40 hourly

    • 0.0/5
    • (0 jobs)
    With over 7 years of experience in marketing, much of it spent in the not-for-profit sector, I’ve developed a deep understanding of how to create and execute strategies that drive retention, acquisition, and long-term engagement. My work with membership organisations has taught me how to foster meaningful relationships, craft impactful campaigns, and deliver measurable results—all while staying aligned with an organisation’s mission and values. I specialise in retention and acquisition marketing, crafting data-driven strategies that not only sustain growth but also build genuine connections with audiences. My expertise lies in designing personalised, high-performing email campaigns with tools like segmentation, automation, and A/B testing, ensuring every campaign is as effective as it is engaging. Beyond email marketing, I’m skilled in comprehensive strategy development, creating end-to-end plans that integrate multiple channels for a cohesive and impactful approach. One of my strengths is creating content that resonates. Whether it’s developing audience-specific messaging or refining a brand’s tone, I ensure that every piece feels authentic and drives results. I also prioritise data analysis, continuously optimising strategies to improve ROI and ensure consistent growth. What sets me apart is my passion for working with organisations that make a difference. I understand the challenges of marketing in the not-for-profit world and excel at designing solutions tailored to these unique needs. By combining creativity with a results-driven mindset, I deliver campaigns that not only perform but also align with the values and goals of the organisations I support. If you’re looking for someone who can help elevate your marketing efforts and strengthen your connection with your audience, I’d love to partner with you to achieve your goals.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention
    Customer Acquisition
    Copywriting
    Email Copywriting
    Email & Newsletter
    Marketing Strategy Report
    Customer Acquisition Strategy
    Digital Marketing Strategy
    Customer Retention Strategy
    Social Media Lead Generation
    Marketing
    Digital Marketing
  • $35 hourly

    • 0.0/5
    • (0 jobs)
    Friendly, positive and proactive Customer Success Manager with 10+ years experience in account management, project management, client relationships, and onboarding specialising in B2B and SaaS. Now on Upwork to help global businesses ensure their clients achieve success, meet goals, and receive exceptional service that drives satisfaction. I enjoy building long-term relationships and fostering business growth through solution-oriented strategies. In my previous role, I successfully managed £2.5M portfolios, consistently exceeding targets and delivering exceptional results for clients. How I bring value: * Client Onboarding & Product Adoption: I ensure smooth onboarding experiences, driving product adoption and transforming new or existing clients into loyal advocates. (Engaged/loyal clients buy 90% more often, spend 60% more per transaction, and have three times the annual value for companies compared to other customers) * Customer Retention & Growth: By nurturing relationships and understanding client needs, I help increase retention rates, achieve renewals, and unlock upsell opportunities that directly contribute to revenue growth. * Problem Solving & Data-Driven Insights: I proactively identify potential issues, analyse performance metrics, and use data to craft tailored solutions that address client goals, ensuring their success and satisfaction. * Cross-Functional Collaboration: I work closely with internal teams to align strategies and solutions with client needs, ensuring seamless communication and execution that drives value for both the client and the business. * Reporting & Performance Optimisation: I present data in a clear, actionable format, providing insights that enable businesses to track client success and optimise strategies for continuous improvement. * Quick to Learn New Tools: While I am proficient in many tools, if there's a new tool or system, I’m a quick learner and can easily adapt to your workflow. Please feel free to reach out to discuss how I can help you. Available for GMT + ETM time zones (Europe + APAC)
    vsuc_fltilesrefresh_TrophyIcon Customer Retention
    Problem Solving
    Data Analysis
    Salesforce
    SaaS
    Client Management
    Customer Relationship Management
    Customer Onboarding
    Upselling
    Relationship Building
    Customer Engagement
    Account Management
    Relationship Management
    Customer Service
    Project Management
  • $10 hourly

    • 0.0/5
    • (2 jobs)
    PROFILE Qualified admin assistant with experience in customer service, is organised, dedicated and ambitious. I specialise in administrative support, proofreading documents and transcribing audio files.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention
    Administrative Support
    Data Entry
    Customer Support
    Salesforce
    Call Center Software
    Keyboarding
    Microsoft Office
    Typing
    Presentation Design
    Editing & Proofreading
    Proofreading
  • $26 hourly

    • 0.0/5
    • (0 jobs)
    Hi, I’m Yosef Kanar, a dedicated and detail-oriented professional with over 15 years of experience across various industries, including Fintech, Biotech, IT, and business development. Throughout my career, I’ve excelled in building strong relationships, driving business growth, and managing enterprise-level operations. I have a proven ability to adapt quickly, learn complex systems, and deliver results under tight deadlines. I’m now focusing on remote freelance opportunities, offering my skills in data entry, administrative support, and operational management. With a keen eye for detail, exceptional organizational skills, and proficiency in tools like Salesforce, Zoho CRM, Microsoft Office, and Google Workspace, I ensure every project I take on is completed efficiently and accurately. Originally from South Africa and London, I’ve been living in Israel for over 20 years, making me fluently bilingual in Hebrew and English. I take pride in my strong work ethic, global perspective, and the ability to collaborate effectively with clients across different time zones. Whether you need help with data entry, CRM management, or streamlining administrative processes, I’m here to provide professional, reliable, and results-driven service. Let’s work together to achieve your goals!
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    Venture Capital
    Customer Care
    Customer Onboarding
    Translation
    Customer Support
    Administrative Support
    Data Entry
  • $25 hourly

    • 0.0/5
    • (0 jobs)
    I'm a keen data scientist with over 6 years of experience at a marketing agency. Having worked with clients across a huge range of multichannel industries, including travel, subscriptions, food & drink, cosmetics, fashion. I've built dashboards, attribution models, replenishment models, predictive models, segmentations, attribution models, recommendation engines, you name it. Identified retention & acquisition opportunities, how to implement profitable spend stretch and free postage offers. A SQL & Excel expert. Experienced Python & SPSS modeller user. Reasonable experience with PowerBI.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention
    Customer Acquisition
    Marketing Analytics
    ETL
    Machine Learning
    Machine Learning Model
    Data Analysis
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Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

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Use Upwork to chat or video call, share files, and track project progress right from the app.

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How do I hire a Customer Retention Specialist near London, ENG on Upwork?

You can hire a Customer Retention Specialist near London, ENG on Upwork in four simple steps:

  • Create a job post tailored to your Customer Retention Specialist project scope. We’ll walk you through the process step by step.
  • Browse top Customer Retention Specialist talent on Upwork and invite them to your project.
  • Once the proposals start flowing in, create a shortlist of top Customer Retention Specialist profiles and interview.
  • Hire the right Customer Retention Specialist for your project from Upwork, the world’s largest work marketplace.

At Upwork, we believe talent staffing should be easy.

How much does it cost to hire a Customer Retention Specialist?

Rates charged by Customer Retention Specialists on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.

Why hire a Customer Retention Specialist near London, ENG on Upwork?

As the world’s work marketplace, we connect highly-skilled freelance Customer Retention Specialists and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Customer Retention Specialist team you need to succeed.

Can I hire a Customer Retention Specialist near London, ENG within 24 hours on Upwork?

Depending on availability and the quality of your job post, it’s entirely possible to sign up for Upwork and receive Customer Retention Specialist proposals within 24 hours of posting a job description.

Looking to hire for long-term or full-time assignments? See how Full-time hiring on Upwork simplifies the process.