Hire the best Customer Retention Specialists in Maryland

Check out Customer Retention Specialists in Maryland with the skills you need for your next job.
  • $100 hourly
    Stephanie Johnson is a licensed Senior Cosmetologist and has been working professionally for over 25 years. She is also a salon owner, educator, holistic scalp specialist, and product developer specializing in hair restoration for women. Stephanie is a member of The National Association of Professional Women. She currently keeps women informed on the most updated information pertaining to beauty, body, and business through her website and newsletter, and promotes The Hair Care Company product line which she developed in 2005. Stephanie Johnson currently resides in the Washington D.C. area.
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    Beauty
    Video Stream
    Social Media Engagement
    Health & Wellness
    Customer Service
  • $75 hourly
    Congratulations on building your business to a level where you can no longer handle all the work yourself! This is a huge accomplishment and I am thrilled that you are considering me to be a part of it. I am a seasoned Workflow Specialist and CRM Implementation Expert dedicated to revolutionizing the way businesses operate. With a keen eye for detail and a passion for efficiency, I specialize in leveraging cutting-edge tools and platforms, such as Airtable, Google Suite, Hubspot, and Zapier, to streamline workflows and optimize your productivity. My expertise lies in designing customized solutions that seamlessly integrate these systems, enabling businesses to harness the power of automation effectively. I firmly believe that automation and delegation are the cornerstones of modern business success. By automating repetitive tasks and streamlining processes, you can reclaim valuable time that can be redirected towards fostering meaningful face-to-face interactions with clients and driving revenue and conversions. Through my tailored approach, I can empower you to unlock your businesses full potential by maximizing efficiency and minimizing time-consuming manual efforts. Let me help you transform your operations and propel your business towards unparalleled success. Below is a list of software and applications with which I have extensive experience and knowledge. If you use a software or application that is not listed below, I am able to learn it with minimal to no training. Software with an asterisk denotes a certification: Airtable Basecamp Buffer Calendly Canva Circle ClickUp** Constant Contact Copper Docusend Docusign DropBox Fireflies Freshbooks Google Suite Hootsuite Hubspot** MailChimp Microsoft Office Miro Monday Notion Nuclino Openphone Otter PicMonkey Pipedrive Quickbooks Salsa Slack Squarespace Trello Typeform Wix Wordpress Zapier** Zoom
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    Microsoft Office
    Automation
    Customer Relationship Management
    Zapier
    Task Automation
    Google Workspace
    Airtable
    Event Management
    Marketing Operations & Workflow
    General Transcription
    Database
    Database Management
    Typing
  • $35 hourly
    CAREER OBJECTIVE Results-driven Customer Service Manager who specializes in quality service, customer retention, productivity and team management and development. 10+ years' experience in face to face and telephone customer service responding to all types of customer inquiries. In previous roles maintained customer retention rate 50% above company average and received 98% positive customer survey results.
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    FinTech
    Communication Strategy
    Communication Skills
    Coaching
    Customer Support
    People Management
    Customer Engagement
    Problem Solving
    Email Support
    Team Management
  • $50 hourly
    I have over 25+ years in the insurance industry with a varied background in health, dental, vision, property & casualty and life insurance. I have expertise in the following: >Insurance industry jargon >Conducting benefit/open enrollment meetings >Running virtual meetings via Zoom >Providing financial needs analysis >Developing surveys >Business networking >Researching competitors >Comparing/contrasting plan features and benefits >Teaching insurance basics
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    Business Services
    Customer Retention Strategy
    Insurance
    Management Skills
    Account Management
    Office Design
    Customer Service
    Benefits
    Microsoft Office
  • $85 hourly
    Amber Woodruff is an experienced educator, facilitator, and strategist with a proven track record of working with educational systems and stakeholders to create more successful, equitable learning environments. Amber began her career as an early childhood teacher in Washington, DC, teaching Kindergarten through third grade in public and charter schools. Her drive led her to accept multiple leadership positions, giving Amber a deeper perspective on her local educational system. In 2018, Amber opened Amber Woodruff Education Consulting. In her consulting work, she has partnered with many educational systems to address complex problems and achieve results. Amber holds a bachelor of arts from Spelman College and master of education from George Mason University. When Amber isn’t working, she can be found reading cookbooks or shopping at the local farmers market. Amber currently resides in Baltimore, MD.
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    Training
    Education Presentation
    Continuing Professional Development
    Staff Development
    Data Collection
    Professional Development
    Teaching
    Education
  • $28 hourly
    Welcome! I will help your company get caught up with your outstanding invoices. I am available for long-term projects up to 35 hours per week. I average about $30k-$40k in collecting outstanding debts per month, $360k-$480k per year. As your Collections Specialist, I will do the following: -create and send invoices to your clients -process incoming payments -follow up on any delinquent accounts -monitor your accounts & keep them updated I have 10+ years experience working in collections, 3 years working in accounts receivables and 1 year working in legal billing for a very small law firm. Professional references are available upon request. Feel free to contact me if you're interested. I am available if you have any questions or need additional information. Thanks for visiting my profile!
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    Debt Collection
    Payment Processing
    Invoicing
    Microsoft Office
    Data Entry
    Online Chat Support
    Microsoft Teams
    Management Skills
    Problem Solving
    Email Communication
    Phone Support
    Zendesk
    Customer Support
    Administrative Support
  • $25 hourly
    Leadership, Planning, Recruiting & Data Analysis An energetic and passionate leader, motivator, and analytics expert with a proven track record of success building and developing winning programs at the highest levels of Division 1 college football. Possesses 27 years of transferable experience recruiting and retaining top talent across various regions of the country, utilizing data-driven analysis to create successful game plans, and creating strategies to achieve individual and organizational goals. Proficient with team leadership and training, recruitment and retention, data analysis, strategic planning, and process improvement. A natural leader who adaptable, dependable, and deeply passionate about building healthy, productive work environments and helping others succeed. * Areas of Expertise - * Team Leadership & Training * Recruitment & Retention * Interpersonal Communications * Data Analysis * Strategic Planning
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    Customer Retention Strategy
    Coaching
    Budget
    Career Coaching
    Customer Service
    Analytics
    Data Analysis
    Budget Management
  • $60 hourly
    Hello, my name is Donniecia Cummings, a FINRA 7 & 66 licensed financial professional with a rich background in alternative investments and private equity funds. Currently, I'm pursuing a Global Executive MBA at Duke University, while working towards a Certified Financial Modeling & Valuation Analyst credential. My professional journey includes dynamic roles at top-tier firms like Morgan Stanley and Pactolus Private Wealth Management. I've honed my skills in financial services, specifically in ESG investments, client services, international wealth management, and investment operations. I've also developed proficiency in the Microsoft Office Suite and I'm a published writer with the Huffington Post. I'm well-versed in problem-solving, leadership, client liaison, teamwork, adaptability & flexibility, analytical skills, and time management. My contributions to previous roles have led to significant increases in fee revenue, the accuracy of cash flow analysis, client satisfaction, and retention. Apart from my professional skills, I'm deeply committed to social impact. I successfully initiated The Pactolus Volunteer Program, a community outreach initiative that increased employee engagement considerably. Beyond my professional capabilities, I bring a commitment to integrity and a results-driven attitude. I'm open to relocation for new opportunities and excited to leverage my skills and experiences on your financial projects, to help you make informed, successful decisions. Let's connect and discuss how we can create a positive impact together.
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    Compliance
    Management Skills
    Finance
    Estate Planning
    Wealth Management
    Invoicing
    Anti-Money Laundering
    Business Management
    Investment Research
    Microsoft Office
  • $55 hourly
    Self-motivated, organized and independant, I like to roll up my sleeves to get things accomplished! I view each day as an opportunity to make a positive impact. Whatever the project or task, my work style is based on four pillars- transparent communication, active listening, determination and collaboration. I set daily, monthly and quarterly goals and continually monitor my progress so that I stay on track to achieve. I am passionate about mentoring and coaching others. I identify the "why" and the results follow. I enjoy finding creative out-of-the-box solutions to help businesses succeed. I have many years of success supporting and growing small businesses and creating strategies for them to increase profitability. I have direct experience in managing and regaining control over the P&L, taking it from red to green. I take pride in providing the highest level of account management and seeing my projects successfully go from start to finish. I create tools for myself and my accounts to monitor data and trends. I keep my teams and accounts engaged from day 1 by providing a strong onboarding and training program. I believe in a culture of accountability and leading by example. I'm always going to go for the WIN and I encourage those around me to do the same!
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    Receptionist Skills
    Customer Support
    Training & Development
    Virtual Assistance
    Corporate Event Planning
    Social Media Content
    Employee Onboarding
    Employee Engagement
    New Member Onboarding
    Sales & Marketing
    Leadership Development
    Team Building
    Business
  • $40 hourly
    INSIGHT An ambitious, creative, and forward thinker providing an impactful customer experience and delivering exceptional results.
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    Customer Relationship Management
    Customer Acquisition
    Microsoft Office
    Salesforce CRM
    Wealth Management
    Communication Skills
    Sales & Marketing
    Administrative Support
    Training & Development
    Customer Care
    Writing
  • $17 hourly
    Goal-focused individual looking to expand my leadership and customer service skills while applying conflict resolution, organizational skills, and good retention. I am looking to obtain a physical and/or remote position where I can put my experience and previous training to work.
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    Filing
    Customer Service
    Management Skills
    Resolves Conflict
    Typing
    Time Management
    Scheduling
  • $27 hourly
    Result-driven and dynamic professional with extensive experience in managing overall sales operations in allocated areas with an unwavering commitment to drive operational excellence and growth.
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    Outbound Sales
    Sales
    Retail Merchandising
    Career Coaching
    Life Coaching
    Budget
    Management Skills
    Freelance Marketing
    Facebook Marketplace
    Demography
    Market Trends
    Technical Support
    Budget Proposal
    Customer Service
  • $25 hourly
    Professional Property Manager with Over 10 Years of Expertise Welcome! I'm Samantha Cooper, a dedicated property manager with a proven track record of overseeing residential and commercial properties with precision and care. With over a decade of experience in the real estate industry, I specialize in optimizing property performance while ensuring tenant satisfaction and operational efficiency. What I Offer: Comprehensive Property Management: From lease agreements to maintenance coordination, I handle all aspects of property management to maximize investment returns and property value. Tenant Relations: I excel in fostering positive tenant relationships through effective communication, prompt issue resolution, and delivering exceptional customer service. Strategic Maintenance Planning: I oversee regular inspections and maintenance schedules, ensuring properties are well-maintained and compliant with safety regulations. Financial Acumen: Proficient in rent collection, budgeting, and financial reporting, I ensure transparent financial management and cost-effective operations. Legal Compliance: Deep knowledge of landlord-tenant laws and regulations, ensuring properties meet all legal requirements and mitigate risks effectively. Why Choose Me: With a commitment to professionalism, integrity, and results, I strive to exceed client expectations by delivering tailored property management solutions that optimize efficiency and profitability. Whether you're a property owner seeking expert management or a tenant looking for a responsive manager, I am here to help. Let's discuss how I can support your property management needs effectively. Contact me today to start a conversation!
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    Real Estate
    Task Coordination
    Sales & Marketing
    Phone Communication
    Email Communication
    Travel Itinerary
    Scheduling
    Data Entry
    Microsoft Office
    Communications
    Light Bookkeeping
    Administrative Support
    Property Management Software
    Property Management
  • $30 hourly
    I am a sales and educational professional with over six years of experience developing program management, sales strategy, and increasing client retention. My expertise in leading cross-functional teams, conducting market analysis, and utilizing CRM software has driven performance improvements. I bring a unique blend of strategic decision-making and a dedication to serving others, ensuring efficient client satisfaction and long-term success.
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    Coaching
    Health & Wellness
    Health & Fitness
    Decision Making
    CRM Software
    Market Analysis
    Cross Functional Team Leadership
    Sales Strategy
    Program Management
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