11 Best Customer Retention Specialists For Hire In Massachusetts

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$99 hourly
- 5.0/5
- (7 jobs)
ACCEPTING NEW PROJECTS I help small businesses grow through custom digital marketing and website solutions. This includes full funnel strategy, tracking, and campaign ideation for those of you who are super busy and want a partner you can quickly grow to trust. About Me: 👉 15+ years of experience managing marketing campaigns and building websites 👉 Over $12 million in ad budget managed 👉 In 2023 grew a dental client's new patient growth by 150% YoY 👉 Reached #1 for target keywords for newly launched websites within 3 months 👉 Maximizing ROI for my clients is always my primary objective. 👉 Award-winning client manager - previous clients include GoDaddy, Quickbooks, Wix, Square, and many other popular brands. Happy to work on a one-off project base or monthly. If you have any questions, please don't hesitate to reach out. Thank you for taking the time and hope to hear from you. Cheers! Ryan

Customer Retention
SEO Audit
SEO Performance
Local SEO
Paid Social
Paid Media
Conversion Rate Optimization
Reputation Management
Google Local Business Optimization
Digital Marketing
Google Ads
Google Analytics
Google Ad Manager
Email Marketing
$35 hourly
- 5.0/5
- (5 jobs)
I help small business owners stay focused on expanding their business and increasing profits by managing all aspects of their bookkeeping. Small business owners need all the time they can get to focus on what's important - growing their business! Freeing up time from bookkeeping requires a trusted advisor with the right experience to provide valuable support and guidance for financial success. With 25 years of progressive leadership experience in growing technology companies, I have a keen focus on the accuracy of actionable financial data allowing businesses to make informed decisions and to thrive. - Bookkeeper with QuickBooks Online and Payroll Certifications - QuickBooks Certified ProAdvisor - Software industry leadership background. - Skilled with business data analysis using Microsoft Excel. - Expert in PowerPoint and Word. I am passionate about data and analysis of data. Let me help you with yours!

Customer Retention
Microsoft Excel
QuickBooks Online
Bookkeeping
Analytical Presentation
Gainsight
Spreadsheet Software
Customer Support
Google Sheets
Microsoft PowerPoint
Microsoft Word
Management Skills
$60 hourly
- 5.0/5
- (1 job)
Lease revisions, negotiation and expertise. Business development for beginners/small business. Sales professional bringing proven skills in negotiating, preparing, and finalizing deals to drive revenue. Ready to bring knowledge and abilities to a challenging role.

Customer Retention
Lease
Commercial Lease
Life Coaching
Social Customer Service
Active Listening
Price & Quote Negotiation
Business Development
$40 hourly
- 5.0/5
- (3 jobs)
I am a highly-motivated MBA graduate with a strong passion for Marketing & Social Media Management and I am looking forward to utilizing numerous transferable skills I gained through 8 years of dynamic experience in management to enter the Marketing field. I currently lead the social media accounts and strategize marketing / promotional initiatives to drive maximum sales and profit in collaboration with the Store Manager. I increase customer engagement to expedite products and services sales via planning and execution of store events in partnership with our Regional Marketing Manager. Also, I optimize marketing strategy efficiency and advance business operations by assessing customer analytics, conducting demand analysis, and forecasting seasonal trends. Establishing customer loyalty via high level services is a specialty of mine and I have the full ability to streamline operations for generating recurrent revenue streams.

Customer Retention
Communications
Email Communication
Adobe Illustrator
Google Analytics
Microsoft Office
Sales
Administrative Support
Freelance Marketing
Customer Development
Microsoft Excel
Branding
Email Marketing
$55 hourly
- 0.0/5
- (0 jobs)
Hello! I am a data-driven storyteller and empathetic people leader with a strong background in product marketing and go-to-market strategies. My experience in the SaaS & Payments industries has allowed me to develop a passion for problem-solving that drives value for both customers and businesses. Ambitious yet adaptable, I thrive on scaling up lines of business and delivering impactful results. An effective communicator, I excel at collaborating with cross-functional teams such as Product, Sales, Customer Success, Support, Legal, and Finance. My ability to work seamlessly with these teams ensures that we can tackle complex challenges together and drive the best possible outcomes for our business. Throughout my career, I've demonstrated a consistent ability to succeed in fast-paced, results-oriented environments. My unique blend of technical expertise, empathy, and leadership skills enables me to foster strong relationships, inspire others, and guide projects to successful completion. I'm excited to continue leveraging my talents to make a meaningful impact in the world of technology and finance, and I look forward to connecting with like-minded individuals who share my passion for innovation and growth.

Customer Retention
FinTech
Customer Retention Strategy
Email
Business
Business Development
Email Marketing
Email Communication
Product Development
Customer Service
Marketing
Inbound Marketing
Go-to-Market Strategy
Sales & Marketing Collateral
Email Marketing Strategy
$50 hourly
- 5.0/5
- (1 job)
Whether it’s acquiring clients, booking appointments, it can be a nightmare. No one likes minimal results or feeling defeated . Let me take the pressure to get you the clients you seek with maximum exposure using up to date technologies, putting your company in front of the right people that will help increase your bottom line. No need to waste your time and money on going with someone else who will try to make additional fees up out of thin air. We take a holistic approach to digital marketing campaigns, going the extra mile to make your brand shine and attract visitors to your website / platform, standing out from the competition. I am a reliable, experienced, digital marketing freelancer based in Massachusetts. Specializing in search engine optimization, traffic / lead generation, google and facebook advertising, direct marketing, email marketing, conversion optimization and web marketing for clients who want to excel their business. ✅ SEO ✅ Facebook advertising ✅ Google advertising ✅ Conversion base ✅ Lead generation ✅ Company branding ✅ Web & logo design ✅ Email marketing

Customer Retention
Marketing
Lead Generation
SEO Performance
Customer Engagement
WordPress SEO Plugin
Customer Acquisition
Freelance Marketing
Ecommerce Management Consultation
Google Ads
Advertising
Facebook Advertising
Advertising Automation
SEO Content
Expert
$75 hourly
- 0.0/5
- (0 jobs)
I'm a coach/instructor experienced in growing and retaining memberships of martial arts schools. Whether it is lead generation, closing sales, event marketing, or impactful and meaningful emails, I can help. * Copywriting * Emails * Regular communication is important to me, so let’s keep in touch

Customer Retention
Health & Wellness
Interpersonal Skills
Event Management
Coaching
Psychology
Sound Design
PowerPoint Presentation
Leadership Coaching
Teaching
Martial Arts
Sales & Inventory Entries
Writing
Branding
Music Production
$135 hourly
- 5.0/5
- (1 job)
CEOs and CMOs hire me to design, implement and lead analytical projects to support marketing decision-making and develop customer-centric strategies that grow revenue. Leading brands such as Allen Edmonds, Hewlett-Packard, Cox Communications, iContact and more have trusted me to work with their marketing teams to implement insight-driven programs that increase engagement, shorten sales cycles and reduce churn. With my entrepreneurial background and unparalleled hands-on experience in email marketing, digital media, martech platforms and more, I help foster an agile approach to marketing based on continuous testing and optimization. Tactical expertise includes: • Email marketing • Customer lifecycle and nurture • B2B demand/lead generation • Retention, loyalty and customer monetization • Digital media • Google Analytics • Analytics and data visualization: Tableau, Google Data Studio • Martech platforms: Salesforce Marketing Cloud, Eloqua, Marketo

Customer Retention
Data Analysis
Google Analytics
Salesforce Marketing Cloud
A/B Testing
Conversion Rate Optimization
Customer Acquisition
Loyalty Marketing
Email Marketing
Tableau
$20 hourly
- 5.0/5
- (2 jobs)
I have had over 8 years of experience in customer service, 3 years in managerial work, and it has all entailed different skillsets. I have went from running multiple facilities while thinking of creative ways to captivate people to join us to becoming a voice not only for my employees, but for others. I have been told I have amazing communication skills, a creative mindset, and overall, a knack for connecting with different people on different professional levels. I take pride in always wanting to learn how to better myself in not only a professional sense, but in a personal one too.

Customer Retention
Data Entry
Data Analysis
Administrative Support
Office Administration
Customer Experience Research
Management Skills
Customer Experience
Customer Service
Customer Feedback Documentation
Social Media Management
$75 hourly
- 0.0/5
- (0 jobs)
Having owned and operated small businesses for the last 20+ years, I am uniquely qualified to work alongside entrepreneurs seeking to round out their existing team. I have consulted with small companies assisting them in better understanding and improving customer interaction, sales pipeline, social media strategy, technology, manufacturing process, operations, human capital management, M&A strategy, overall profitability and enterprise value creation. I have worked tenaciously to continually hone my skills and I believe I could be of tremendous value to your organization. Some examples of my ever-evolving skills are as follows: -Customer Acquisition Strategy -Growth Through M&A -Complex Financial Modeling -MarTech / FinTech / InsureTech / HealthTech -Sales Management -Operations Management -Recruiting and Training -Procedure Development -AI / ML Driven Social Media Marketing -Hubspot SalesHub and ServiceHub -Salesforce.com -Monday.com -Zapier -Power BI / SQL (light) Beyond these specific skills, I have worked to develop a consultative approach to understanding and ultimately addressing identified opportunities for improvement within organizations. My collaborative approach encourages each team member to work toward solutions ensuring we all to win together.

Customer Retention
Startup Consulting
Post-Merger Integration
Customer Acquisition Strategy
Business Planning & Strategy
HubSpot
Funding Needs Assessment
Business with 1-9 Employees
Mergers & Acquisitions
Sales & Marketing
Business Operations
$30 hourly
- 0.0/5
- (0 jobs)
Hello! With 5 years of experience in sales and account management, I specialize in helping businesses grow their revenue, building strong client relationships, and delivering great results. I love working closely with clients to understand their needs and provide solutions that work for them. - Building Relationships: I'm great at connecting with clients and understanding what they need. - Finding Opportunities: I know how to spot chances to grow existing accounts and find new business. - Easy Communication: I can explain things clearly and sort out any questions or concerns clients have. - Planning Sales: I'm good at coming up with plans to meet sales goals and make businesses more profitable. - Problem-solving: When things don't go as planned, I'm quick to find solutions and keep things moving. - Managing Projects: I can handle projects from start to finish, making sure they're done on time and clients are happy. - Using Data: I'm skilled at using data to understand how things are going and make smart decisions to improve sales. - Customer Success: Making sure clients are successful and happy with the services I provide is always my priority. Tools: *ZoomInfo*, LinkedIn Sales Navigator, Salesforce, HubSpot, Outreach. I'm committed to delivering great work and making sure my clients are happy. Let's chat about how I can help you reach your sales goals!

Customer Retention
Expert
Outreach Strategy
LinkedIn Sales Navigator
ZoomInfo Technologies Inc.
Sales Analytics
Project Management
Problem Solving
Contract Negotiation
Relationship Building
Communication Skills
Salesforce
Customer Retention Strategy
Key Account Management
Account Management
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