Hire the best Customer Retention Specialists in Michigan

Check out Customer Retention Specialists in Michigan with the skills you need for your next job.
  • $60 hourly
    A seasoned executive that specializes in client relationships, success and retention and is adept in global account, program and operations management. Leveraging my Master of Science in Information Resource Management and 25+ years of diverse experience, I have managed $150 million in sales, driven profits by 65%, exceeded multiple business objectives, saved $50K in operating expenses and built and nurtured thousands of solid customer relationships. I am noted for my unwavering work ethic in communication, organization, problem solving and detail-oriented task management and possess a knack for leading, mentoring, training and propelling people towards excellence. I foster a culture of innovation, teamwork and a genuine passion geared towards customer satisfaction and thrive in fast-paced business environments.
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    Training & Development
    Business Operations
    Report Writing
    Change Management
    Market Analysis
    Process Improvement
    Quality Assurance
    Problem Solving
    KPI Metric Development
    Customer Engagement
    Key Account Management
    Microsoft Office
    CRM Software
    Customer Relationship Management
  • $60 hourly
    💎 Top 1% on Upwork: Top Rated Plus and Expert-Vetted. I help SaaS and mobile apps boost retention by an average of 54% in 30 days, and engagement by an average of 232% in 3 months 🚀🔥🔥 My lifecycle messages have gone out over 100 million times to 25 million unique users! I help startups - SaaS, mobile, and e-commerce - make (a LOT) more revenue from their existing userbase. As the former marketing director and chief copywriter for a top 20 health & fitness app, my campaigns increased revenue by over 400% while lifting engagement, boosting retention, and driving over 100,000 5-star app store reviews. Now, as a consultant to high-growth startups, top apps, and enterprise companies, I oversee lifecycle campaigns that send 10s of millions of unique messages each month, meeting and exceeding business goals for my clients. I'm certified or experienced with a variety of CRMs including Braze, Hubspot, Customer.io, Clevertap, Klaviyo, and more. I'm not often available on Upwork. If you're ready to skyrocket your growth, reach out now before your competitors do! My specialties include: 🚀 Helping SaaS and Mobile apps skyrocket conversions from trial to paid users 👔 Helping B2B companies turn leads into MQLs ad SQLs 💰 Reliably growing revenue from your existing userbase - stop burning money on ads! 💡 All-in-one lifecycle marketing implementation: Design, copywriting, design, and optimization ✍️ Email copywriting that cuts through objections and leaves prospects shouting "TAKE MY MONEY!" 🌎 Omnichannel approach: Email, SMS, Push, In-app, and more 🔬 A/B testing: More results every month from your current audience 📧 Email marketing automation: Drive engagement and conversions while you focus on your product 🤓 MarTech stack implementation: Instrumenting Product Analytics Platforms, CDPs, and more 🧪 Coordination with your product team to generate testable lifecycle messaging hypotheses 🚀 Product launch, feature launch, and go-to-market messaging 🧭 Customer onboarding design and optimization: Boost retention by getting more customers to that all-important "aha" moment on Day 1 ⚫ And more! ---------------------------- I’ve delivered A-list lifecycle marketing results for over 40 SaaS/mobile apps, e-commerce stores, 2-sided marketplaces, and Enterprise clients. Here are some of my recent results: 💎 Helped a health and fitness company increase new signups to premium by 444% YoY with their annual holiday campaign. 💎 Improved day 1 upgrades to premium for a well-known mobile app in the beauty niche by 90%, adding almost $10k MRR per month. 💎 Created and tested a new post-install push notification which lead to a 40% increase in new users installing a publisher game in the first hour. 💎 Improved day 7 retention by 70% for a mental wellness app. 💎 Drove a 50% uplift to across-the-board conversions to premium for a large mobile app in the health and wellness niche, adding $4500 in extra MRR 💎 Helped an Enterprise-scale company in the media industry complete a migration to Braze in 3 months that they had been blocked on for over a year ----------- Here's what some of my previous clients had to say: "Trever's email, in-app, and web copy lead to a major uplift in customer retention, free trial sign-ups, conversions from "Trial" to "Paid", and website SEO rankings for our target keywords. If he's available, lock him down!" Joe Kindness, CEO AgencyAnalytics.com “I had a product and a vision, but only a basic understanding of the marketing side of things. Trever helped me to map out and implement an evergreen launch sequence and now I’m more excited than ever to launch next quarter!” Emma Brown, Owner Recipe Rockstar Academy “I have two favourite things about Trever. One - obsession with understanding how to show value to users and producing results for the business. Two - no BS approach to getting things done and improving his work using data and qualitative feedback, all without losing sight of having fun through the process. This is a man that know his stuff." Diogo Freire, Product Strategist Carb Manager Ready to get started? Shoot me a message and let's chat about YOUR project today! Marketing Automation | Omnichannel Marketing | Retention Marketing| Push Marketing | SMS | Mobile Marketing | Email Marketing | App Marketing | Channel Marketing | CRM Marketing |Lifecycle Marketing | Braze | LeanPlum | Iterable | Clevertap | Amplitude | Heap | Looker | mParticle | MixPanel | AppsFlyer | ASO | Klaviyo | Hubspot || SaaS & Mobile Product Marketer | Artificial Intelligence [AI] [ChatGPT]
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    Customer Retention Strategy
    Braze
    Customer Lifecycle Messaging
    Outreach Email Copywriting
    Mobile Marketing
    Email Copywriting
    Content Creation
    Campaign Copywriting
    Push Notifications
    Copywriting
    Content Marketing
    Email Automation
    CRM Automation
    Mobile Marketing Automation
  • $27 hourly
    With over a decade of experience supporting businesses from startups to established corporations, I specialize in streamlining processes, building data-driven projects, and fostering effective communication across teams. Currently, I manage high-stakes projects involving content strategy, client engagement, and marketing analytics, ensuring each campaign is impactful and aligned with the brand's voice. My background spans administrative support, project management, and coaching, equipping me with a unique perspective that emphasizes empathy, strategic thinking, and attention to detail. From database creation to conflict resolution and team training, I bring a comprehensive toolkit that adapts seamlessly to meet each client’s specific needs. Key Skills & Competencies: Project Management & Strategic Planning: Experience with planning, coordinating, and executing campaigns and content calendars. Client Engagement & Account Management: Focus on strong relationships and transparent communication to ensure alignment and success. Content Development & Data-Driven Decision Making: Skilled in crafting compelling content, tracking metrics, and applying insights to optimize outcomes. Software Proficiency: Office 365, Zoom, Microsoft Teams, CRM, ERP, and custom databases. Education & Professional Development: Master’s in Psychology w/ Certificate in Life Coaching (In Progress) Bachelor’s in Human Development and Family Studies (Graduated Magna Cum Laude) Associate’s in Communications As a lifelong learner, I am committed to growth—both my own and my clients'. Let’s connect if you value a proactive, reliable partner who brings both heart and expertise to every project.
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    Communications
    Project Management
    Data Curation
    Accounting Basics
    English
    Email Support
    Multitasking
    Administrative Support
    Canva
    Data Entry
    Google Workspace
  • $60 hourly
    I am experienced in website development, digital marketing, social media marketing, content marketing, SEO, SEM, video marketing for small to medium sized businesses.
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    Graphic Design
    Content Writing
    SEO Keyword Research
    PPC Campaign Setup & Management
    Copywriting
    Social Media Marketing
    Light Bookkeeping
    Customer Service
    SEO Performance
  • $30 hourly
    Operations Supervisor I Claims Specialist/Customer Service Representative I International Caseworker and Consultant BSW educated professional with over 15 years experience providing skilled conflict resolution, problem solving and decision making. Proven track record of providing excellent customer service and navigating high pressure situations.
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    Public Administration
    Resolves Conflict
    Leadership Skills
    Customer Service
    Administrate
    Professional Training
    Training & Development
    Training
  • $60 hourly
    PROFESSIONAL SUMMARY Award winning professional, passionate about operations and customer service. Skilled at building and maintaining trusting, loyal relationships. 25+ years diverse experience in sales, government, and healthcare. Highly organized and analytical, very detailed oriented. I am a proactive, adaptable quick learner. I thrive on turning chaos into order and elevating numbers, people, and situations to the next level. Lover of spreadsheets, French press coffee and to-do lists. Current hyper-fixation: Asana.
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    CRM Software
    Sales
    Event Planning
    Business Development
    Customer Relationship Management
    Project Management
    Organizational Plan
    Executive Support
    Scheduling
    Data Entry
  • $12 hourly
    Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Dependable, Reliable and Responsible
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    Customer Retention Strategy
    Wholesale
    Sales
    Sales & Inventory Entries
    Outbound Sales
    Writing
    Computer Skills
    Management Skills
    Merchandise Graphic Design
    Customer Service
    Typing
    Time Management
    Invoicing
    Email Support
  • $14 hourly
    Over 7 years of experience in sales with a focus in toxicology and laboratories. Hard working, dedicated, motivated, and always striving for more! Strong skill set in building relationships and trust.
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    Customer Service
    Client Management
    Salesforce
    Typing
    Customer Relationship Management
    Data Entry
    Business Development
    Relationship Management
    Salesforce CRM
  • $25 hourly
    Building relationships is my strongest skill. I enjoy connecting with people. As a person who embraces a philosophy of learning and curiosity, I proactively seek out answers and solutions to questions and challenges. I am a creative and analytical problem solver. I'm able to maintain an eye for detail while multi-tasking and taking direction from multiple sources. I bring professionalism, diplomacy, and confidentiality as well as compassion, kindness, and respect to my workplace.
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    Cognitive Behavioral Therapy
    Counseling
    Email Support
    Life Coaching
    Health Coaching
    Wellness
    Health & Wellness
  • $20 hourly
    I’m an experienced sales professional transitioning into the SaaS industry, with a background in business development, client management, and project management. I’m eager to apply my skills to help small and medium-sized businesses optimize their use of software tools and improve customer engagement. Here’s what I bring: ~*Strong experience in managing client relationships and generating leads ~*Project management expertise to ensure smooth implementation and follow-up ~*Ability to quickly learn and adapt to new SaaS tools and platforms ~*Excellent communication and problem-solving skills I’m focused on delivering high-quality work while developing my SaaS expertise. If you’re looking for someone to grow alongside your project and provide valuable insights, let’s connect.
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    High-Ticket Closing
    Contract Negotiation
    Cold Email
    Cold Calling
    Telemarketing
    Social Media Lead Generation
    Sales Lead Lists
    Lead Generation
  • $20 hourly
    I am a freelance photographer who has many skills and am looking to help others while I travel the country.
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    General Transcription
    Digital Photography & Cinematography
    People Management
    Critical Thinking Skills
    Microsoft Office
    iPhone & iPad Apps
    Phone Support
    Phone Communication
    Data Entry
    Transaction Data Entry
    Data Analysis
    Customer Care
    Typing
  • $17 hourly
    Customer service professional seeking an opportunity to build customer relations, problem solve, and push for customer/client success.
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    Scheduling
    Data Collection
    Customer Satisfaction
    Customer Service
    Customer Experience
    Sales
    Data Analysis
    Customer Engagement
    Data Entry
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