Hire the best Customer Retention Specialists in New York

Check out Customer Retention Specialists in New York with the skills you need for your next job.
  • $40 hourly
    Dedicated & self motivated account & sales manager with a strong attention to detail, interpersonal and leadership skills. 20+ years of in-depth experience in client management, event planning, long term client relationship management with a proven track record of identifying strategic partnership opportunities, enhancing operational efficiencies and employee productivity as well as meeting and exceeding key targets in a fast-paced deadline driven environment.
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    Account Management
    Customer Experience
    Customer Onboarding
    Client Management
    Sales
    Team Building
    Salesforce CRM
    RFP Writing
    Contract Negotiation
    Data Entry
    Leadership Skills
    Research & Strategy
    Event Planning
  • $100 hourly
    I partner with early and growth stage startups to build out customer success teams and operational strategies to scale, optimize, and create exceptional customer experiences. 20+ years of senior leadership experience within organizations like Seamless, SinglePlatform, CardFlight, The Muse, and Good Dog. Part of the founding executive team that sold SinglePlatform to Constant Contact.
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    Employee Communications
    Employee Training
    Executive Coaching
    Customer Retention Strategy
    Customer Satisfaction
    Customer Experience
    Customer Onboarding
    Customer Support
    Customer Service
    Client Management
    Sales Operations
    Business Operations
    Startup Consulting
    Startup Company
  • $290 hourly
    EXECUTIVE PROFILE Dynamic and execution-oriented CFO with 20+ years of diversified industry experience in high-growth, rapidly changing environments. Solutions-driven strategist and thought leader, credited with implementing internal structure, controls, best practices, and process efficiencies across operational areas, finance, lending, and analytics and data science. Extensive analytics and data science leadership in areas of descriptive and predictive analytics. With extensive private equity and shareholder value creation expertise, acts as trusted advisor to executive management, Board of Directors, cross-functional business teams at all levels of the organization. AREAS OF EXPERTISE * Strategic/Tactical Planning * Presentations/Investor Relations * Data science strategy * Analytics strategy * Direct mail strategy and analytics * Due Diligence/M&A * Finance/Accounting/Budgeting * Technology Implementation * Negotiations/Vendor Management
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    Product Roadmap
    Customer Analysis
    Brand Strategy
    Product Strategy
    Executive Coaching
    Shareholder Relationship
    Private Equity
    Venture Capital Consulting
    Financial Presentation
    Financial Modeling
    Business Planning & Strategy
    Direct Mail
    Data Science Consultation
    Microsoft Excel
  • $350 hourly
    I am a seasoned marketing leader with a passion for crafting innovative customer strategies that drive significant revenue and profit growth. From executive leadership roles at J.Crew, Tapestry and True Classic, I've honed my skills in omni-channel customer engagement, loyalty programs, and digital lifecycle campaigns. My tenure at J.Crew was marked by the successful launch of their firstever multi-tender loyalty program, engaging over 3M active members and achieving a 20% surge in incremental sales in just five months. At True Classic and Tapestry, my strategic vision led to the retention of 3 million customers and a staggering $4 billion in annual global revenue, respectively. Let's embark on a transformative marketing journey together!
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    Brand Consulting
    Customer Retention Strategy
    Freelance Marketing
    Life Cycle Assessment
    Marketing
  • $165 hourly
    𝗠𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗢𝘃𝗲𝗿 $30 𝗠𝗶𝗹𝗹𝗶𝗼𝗻 𝗶𝗻 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗔𝗱 𝗦𝗽𝗲𝗻𝗱 𝘄𝗶𝘁𝗵 𝗮 𝗙𝗼𝗰𝘂𝘀 𝗼𝗻 𝗙𝗮𝗰𝗲𝗯𝗼𝗼𝗸 𝗔𝗱𝘀 𝗮𝗻𝗱 𝗚𝗼𝗼𝗴𝗹𝗲 𝗔𝗱𝘀 I have worked in digital marketing and eCommerce for over 18 years. I handle big advertising budgets, more than $30 million every year. I work with lots of brands and use platforms like Google Ads and Facebook Ads. I won a big award in 2023 for my work in online retail advertising. 𝗠𝘆 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗮𝗻𝗱 𝗥𝗮𝘁𝗲𝘀: 𝟭. Top 1% of experts at Google Ads, Facebook Ads, Instagram, Amazon PPC, and others. 𝟮. I charge a set monthly fee for each platform. It starts at $1,500 for budgets up to $10K a month. 𝟯. I do a lot for this fee: audit your current ads, research, build a plan, optimize your ads on an ongoing basis, give advice on your website and landing pages, and report twice a month. 𝟰. I don't work for a share of the profits. 𝟱. I love working with paid ads, especially Facebook Ads and Google Ads, because I can see clear results. I start by understanding what success means for you and then make a plan based on your goals. I work with all sizes of businesses and manage budgets from $1K to $300K a month. I'm careful with money, test different things, focus on what works, and help your business grow. 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝗬𝗼𝗨𝗿 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗘𝘅𝗽𝗲𝗿𝘁 𝗙𝗮𝗰𝗲𝗯𝗼𝗼𝗸 𝗔𝗱𝘀 𝗮𝗻𝗱 𝗚𝗼𝗼𝗴𝗹𝗲 𝗔𝗱𝘀 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀? 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗠𝗲. Let's make sure your online marketing is really effective with the best Facebook Ads and Google Ads methods. Other Platforms I'm experience in: Amazon ads, Walmart ads / Walmart PPC, Instacart ads, Criteo ads, Pinterest ads, LinkedIn ads, X ads / Twitter ads, Walmart Connect, Kroger ads
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    Consumer Goods
    B2C Marketing
    Web Analytics
    Mobile Marketing
    Facebook Audience Network
    Google Ads Account Management
    Pay Per Click Advertising
    Social Media Advertising
    Google Ads
    Facebook Advertising
    Facebook Ads Manager
    Facebook Ad Campaign
    Digital Marketing
    Media Buying
    Display Ad
    Lead Generation
    Marketing Strategy
    Social Media Marketing
    Search Engine Marketing
  • $105 hourly
    - Over 17 Years in Sales and Business Development. A former business owner, Radio Group Manager, Sales Coach, and Business Sales Consultant. - Highest earner in sales with multiple companies led to making a bigger impact on revenues by training a few thousand agents in a specific sales process. - Managing radio groups led to working directly with many business owners, CEOs, Marketing Managers, and more. - I can assist Business owners/Entrepreneurs involved with startups that need to generate revenue, to the well established company looking to branch out and expand. - One of my top strengths is with the psychology of sales, objections, rebuttals, and teaching people how to turn a "NO!" to a "YES!". - Businesses that use sales people as a means to close B2B, B2C, and DRM, often rely on sales people to use their judgement on prospects. One key issue found is that the sales person tends to believe objections and let potential sales fall through. - Data review, Quarterly earnings, ROI, business strategy, plan development, and taking businesses to their next phase is what I enjoy doing.
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    Business Plan
    Sales Optimization
    Sales Analytics
    Revenue Management
    Direct Sales
    Business Strategy
    Sales Consulting
    KPI Metric Development
    Sales Funnel
    Product Launch
    Sales Operations
    Business Development
    Sales Development
    Sales Management
  • $20 hourly
    I have been working in the marketing industry for over 10 years, and I have a passion for crafting compelling and engaging content. I have experience in a variety of marketing channels, including social media, email marketing, and content marketing. In my current role as a content writer, I have had the opportunity to work with a range of clients and industries, including technology, healthcare, and e-commerce. My writing has been featured on a variety of platforms, including blogs, websites, and social media channels. I am skilled in creating compelling and engaging content that resonates with my audience and drives results. I am also experienced in keyword research and SEO, and I understand the importance of crafting content that is optimized for search engines. In addition to my marketing experience, I am a skilled writer and editor with a strong attention to detail. I am always looking for ways to improve my skills and stay up-to-date on the latest marketing trends and best practices. I am excited to continue my career in marketing and content writing and help businesses reach their goals through effective and engaging content.
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    Strategy
    Sales
    Business
    Sales Management
    Microsoft Office
    Management Skills
    SEO Content
    Customer Satisfaction
    Business Coaching
    Content Creation
    Strategic Planning
  • $125 hourly
    Daisha's keen eye for the latest trends, and her commitment to building meaningful and genuine relationships with her clients, sets her apart in the fashion industry. Her eagerness to learn and grow reflects her passion for her craft and her dedication to staying abreast of developments in the field. Through her work, Daisha showcases her creativity and diversity in the ever-evolving landscape of fashion styling. Daisha remains passionate about providing empathetic, thoughtful styling experiences that drive customer retention. My prices vary depending on your needs, but my services begin at $125 per hour.
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    Retail
    Fashion Merchandising
    Fashion Forecasting
    Fashion Consultation
    Customer Service
  • $50 hourly
    Resourceful and dedicated professional with excellent analytical and communication skills. I have many years of experience in sales, administration, business development, and management. Bringing forth a motivated attitude to energetically adopt various kinds of roles. Multilingual, hardworking, and ready to join my next team. In addition, regular communication is really important to me, so let’s keep in touch!
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    Data Entry
    Virtual Assistance
    Customer Retention Strategy
    Sales
    Strategy
    Time Management
    Finance
    Travel
    Management Skills
    Business Management
    Photography
    Psychology
    Finance & Accounting
    Travel & Hospitality
  • $20 hourly
    With over 10 years of diverse experience in customer service, administration, and team management, I have honed my skills in problem-solving, efficient scheduling, and data management. My journey began as a peer tutor, where I discovered my passion for assisting others and thinking creatively to address unique challenges. This passion carried through my roles in food service and healthcare, where I developed strong leadership, inventory management, and training skills. I'm not just about keeping things running smoothly; I'm about making them better. My proficiency in office software (Microsoft365, Google Suite) and my experience in Lean Six Sigma (Green Belt certified) give me the tools to optimize workflows and enhance efficiency. Whether it's managing schedules, handling data entry tasks, or maintaining records, I bring a detail-oriented and empathetic approach to every task. I'm eager to bring my blend of technical know-how and customer-centric mindset to your team.
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    Online Chat Support
    Documentation
    Data Management
    Administrative Support
    Bookkeeping
    SEO Content
    Scheduling
    Time Management
    Active Listening
    Google Workspace
    Android Smartphone
    Customer Service
    Management Skills
    Sales Presentation
  • $150 hourly
    My passion is around helping people remove the barriers which keep them from love and what they want in life. This passion has manifested in the form of relationship coaching, writing articles about dating (and a book), as well as matchmaking. I am extremely knowledgeable around relationship advice, dating skills, and energy transformation. Feel free to get a sense of my work and my personality on TikTok or Instagram. My handle for both is coachingbyantonia.
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    Sales
    Coaching
    Writing
    Public Speaking
    Recruiting
    Strategy
    Life Coaching
    Editing & Proofreading
  • $40 hourly
    Hi, I'm Trisha Tower! My history of success is directly related to my ability to successfully analyze and resolve critical issues, while addressing and responding to client concerns. I'm instrumental at training, leading, and onboarding employees to ensure enhanced professional development. I'm well versed in performing multiple key tasks by collaborating with diverse teams within set timeline. I demonstrated strong expertise in leading and mentoring multiple teams to ensure achievement of defined objectives. I manage overall client relationship and partnership opportunities with proven ability to foster strengthened relationships with all levels of management to bolster organizational outcomes. Core Competencies include: • Problem Resolution • Cross-functional Collaboration • Team Training & Leadership • Customer Service & Satisfaction • Strategic Planning & Execution • Astute Communication • Inventory Management While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved! Connect with me today to find out how I will make your mission my mission, to help bring all of your business objectives into focus!
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    Staff Development
    Sales Presentation
    HIPAA
    Sales
    Candidate Interviewing
    Nutrition
    Staff Recruitment & Management
    Social Media Content
    Management Skills
    Continuing Professional Development
    Professional Tone
    Employee Onboarding
    Recruiting
    Customer Service
  • $15 hourly
    A qualified and professional administrative assistant with over five years of experience in a wide range of office administration tasks. Strong creative and analytical skills. Team player with an eye for detail. Clear and regular communication via email or phone. Strong focus on customer service skills. Enjoy testing new products, websites, and apps as well as connecting with new clientele.
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    Customer Support
    Office 365
    Content Creation
    Social Media Content
    Flyer Design
    Product Testing
    Office Administration
    Administrative Support
    Email Support
    Data Entry
    Google Docs
  • $40 hourly
    Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 6 years background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft Office Suite and POS.
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    Retail
    Online Chat Support
    Microsoft Dynamics CRM
    Scheduling
    Salesforce
    Client Management
    Customer Relationship Management
    Task Coordination
    Microsoft Office
    Chat Plugin
  • $50 hourly
    - Supervise and oversee the strategy, planning and execution of the organization’s overall customer success goals - Responsible for coaching, performance management, and career development of the Customer Success and Customer Support teams - Encourage problem-solving, strategic thinking, and customer-orientation amongst the team - Act as point of contact for enterprise-level customers
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    Customer Engagement
    Customer Onboarding
    Customer Experience
    Relationship Building
    Project Management
    Upselling
    Account Management
    Leadership Skills
    Team Management
    Team Building
    Sales
    Customer Service
    Customer Support
    SaaS
  • $150 hourly
    I'm a strategy, operations, and customer insights expert who has worked at various consumer focused start ups and top-tier strategy consulting firms including HelloFresh and McKinsey. I can help execute on work such as customer segmentation, market sizing, checkout funnel optimization, building internal tools for operations, strategy brainstorming, and many more. If you have tasks that require a mastery of Powerpoint or Excel, I'm your guy.
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    User Experience Design
    Sales Funnel Builder
    Customer Segmentation
    Customer Experience
    Market Research
    Analytics Dashboard
    Analytics
    Operations Analytics
    Customer Insight Analysis
    Microsoft PowerPoint
    Microsoft Excel
    Excel Formula
    Strategy
  • $55 hourly
    With 18 years of industry experience, we have developed a deep understanding of the unique challenges faced in talent acquisition and management. Our expertise lies in streamlining recruitment processes, optimizing candidate sourcing strategies, and ensuring a seamless hiring experience. We believe that partnering with your company could greatly benefit both of our organizations. Here are some ways in which we could collaborate: Recruitment Process Outsourcing (RPO): We can assist in managing end-to-end recruitment processes, including candidate sourcing, screening, and onboarding, to ensure a high-quality talent pipeline for. Talent Acquisition Consulting: We offer tailored consulting services to help optimize your recruitment strategies, improve employer branding, and enhance candidate experience, ultimately leading to better hiring outcomes. Technology Integration: We can help integrate cutting-edge recruitment technologies and tools into your existing systems, enabling automation, data-driven decision-making, and improved efficiency. Project-Based Recruitment Support: Whether you need support for a specific hiring project or require ongoing recruitment assistance, We can provide flexible solutions to meet your needs. Process Optimization: Analyzing and optimizing recruitment processes to improve candidate experience and reduce costs. Diversity and Inclusion Initiatives: Implementing strategies to foster diversity and inclusion within your workforce.
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    SFML
    Total Compensation Structuring
    Benefits
    Payroll Accounting
    Employee Onboarding
    Process Development
    Client Management
    Candidate Interviewing
    Sourcing
    HR & Business Services
    Human Resource Management
    Human Resources
    Recruiting
    ADP Workforce Now
  • $40 hourly
    I’m a goal oriented person that creates goals and meets deadlines in a timely and efficient manner; adapts easily to changes, and provides high quality work performance in difficult and challenging environments; demonstrates excellence, leadership, good communication and organizational skills; and displays high levels of professionalism, reliability and integrity.
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    Web Design
    Web & Mobile Design Consultation
    Customer Care
    Writing
    AutoCAD Civil 3D
  • $40 hourly
    Strategic Customer Success professional with 6 years of experience in SaaS and client-facing roles. Excelled in technical support and relationship building with enterprise customers at DAT Freight and Analytics. Skilled in customer onboarding, retention, and issue resolution, seeking a Customer Success, Account Executive position.
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    Customer Relationship Management
    Customer Acquisition
    Technical Support
    Technical Project Management
    Phone Communication
    Customer Service
  • $25 hourly
    Hi! Nice to meet you! For the last couple of years, I have been working as a Senior Technician for a well-known antivirus software corporation. On a day-to-day basis, I am coordinating busy logistics, which taught me how to multitask, prioritize and work under pressure. My duties include supporting a team of 3 people, delegating work and making sure priorities and business goals are met daily; conducting training sessions for new hires and refresher training sessions for other team members; collaborating on projects, creating effective working strategies to improve KPIs and maintain SLA; handling Tier 2 escalations, and Medallia feedback. I also manage the company's social media account, interacting with customers through Facebook and Twitter increasing FRT. I can do similar work for you. Feel free to reach me!
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    Translation
    General Transcription
    Customer Experience
    Email Support
    Microsoft Office
    Salesforce
    Customer Support
    Sabre
    Account Management
    Data Entry
    Customer Satisfaction
    Social Media Website
    Zendesk
  • $75 hourly
    🚀 Greetings! With over a decade of experience in DTC and e-commerce marketing, I am a data-driven, client-focused retention consultant, who specializes in providing strategic guidance on copy, messaging, and creative direction. As a consultant, I collaborate with your team to elevate your brand's marketing approach. Key Areas of Expertise: 1. Hardworking and tenacious leader that has built a reputation for in-depth marketing expertise, consistent top-notch service, and a unique approach. 2. Strategic Email Marketing: Crafted impactful email campaigns for DTC and e-commerce brands, advising on messaging that resonates with target audiences. 3. Retention Marketing Mastery: Led successful retention initiatives, providing strategic direction on creative elements to enhance customer loyalty. 4. Precision Targeting and Segmentation: Specialized in advising on targeting and segmentation strategies to optimize relevance and conversion rates. 5. Optimized User Journeys: Elevated user journeys on e-commerce platforms, offering guidance on creating seamless customer experiences. 6. Personalization Strategies: Implemented personalized marketing initiatives, providing creative direction to drive engagement and sales. 7. Strategic Omni-Channel Integration: Designed and advised on omni-channel strategies, ensuring a cohesive brand presence across platforms. Advisory Role: I focus on advising and consulting, providing insights into effective copy, messaging, and creative strategies. While I don't build templates or write copy directly, I collaborate closely with your team to ensure my strategic recommendations align with your brand's unique voice and vision. Client Benefits: ✨ Strategic Guidance: Benefit from strategic insights to enhance your DTC or e-commerce marketing approach. ✨ Team Collaboration: Work collaboratively with your team to implement creative strategies that align with your brand identity. ✨ Results-Driven Approach: Leverage my experience to drive measurable results for your brand without the need for hands-on template building or copywriting. Let's Discuss Your Strategy: Ready to optimize your marketing strategy? Let's have a conversation about how my advisory services can contribute to your brand's success. I look forward to collaborating on creative strategies that resonate with your audience.
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    Omnichannel Marketing
    Customer Retention Strategy
    Email Deliverability
    HTML Newsletter
    Copywriting
    PSD to HTML
    Social Media Marketing
    Lead Generation
    Customer Relationship Management
    HTML
  • $85 hourly
    I am an experienced project, task, and operations manager that has worked with global organizations across a wide variety of industries and verticals. Gap analysis is my strength: Semi-structured interviews are used to determine base line processes and organizational goals. Once base line of operations is established, processes are either developed or refined in order to reach those goals. Efficiency, project development, and task management/delegation are some of the key advantages to my approach to any business. I have spent most of my professional years in roles for smaller and start up firms as a true self-starter, responsible for processes and tasks that ranged in function from operational to clerical (such as data entry and database management) to marketing/sales (many tasks I was asked to learn on the fly). As such, I am a well-trained quick study and I am adaptable to virtually any situation. My vast experience in event planning/management, marketing, sales, and networking have further developed my excellent customer service and creative problem solving skills. I am a CRM database expert and manager, as well. More examples of my professional experience include, but are not limited to: - Manage communication with clients such as responding to phone and email inquiries, managing renewal communication and onboarding new clients, processing client applications, and liaising between clients and global executive staff. - Event support, including coordination of planning, securing sponsors and ensuring their satisfaction, managing the registration process from start to finish including name badge production and client lists follow up. - Secure partnerships, sponsorships, and new members in both a marketing and operations capacity. - Global CRM (Salesforce) maintenance and management; generate all data reports as necessary for marketing and client retention. - Website maintenance & updating: manage website content using a web admin user interface and coordinate with web developer to adjust the portions of the website that require coding.
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    Customer Relationship Management
    Salesforce CRM
    Business Operations
    Gap Analysis
    Marketing Operations & Workflow
    Project Management
    Relationship Management
    Customer Development
    Microsoft Office
  • $18 hourly
    I am an entrepreneur looking for opportunities to grow within a company, contributing my knowledge and working as a team, or in the way that my work performance needs. Data Entry,Customer Service ,Retention,Sales
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    Data Entry
    Music Production
    Sales
    Sound Mixing
    Customer Service
    Microsoft Word
    Latin American Spanish Accent
    Translation
  • $30 hourly
    Skilled customer service representative pursuing degree in biology. Has 2 years of customer service experience and can handle high influxes of work. Willing and able to learn new skills as necessary and a quick learner.
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    Biology
    Customer Service
    Writing
    Sales
    Academic Editing
  • $25 hourly
    Vivacious young professional with 5+ years experience in a variety of client-facing and cross-functional roles, including business development, sales, client success, and marketing.
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    Microsoft Office
    Business Management
    In-App Support
    Salesforce
    Business
    Cold Calling
    Customer Retention Strategy
    SaaS
    Customer Support
    Email Support
  • $25 hourly
    Im a meticulous AIRBNB/hospitality industry extraordinaire. If you need a right hand to help you manage your properties, count on me! I have years of Superhost status on the AIRBNB platform I was in charge of every aspect from the cleaning to the energetic and clear communication with guests to the interior decorating on a budget. I have created very unique ambiance and understand how to set properties apart from the herd. My interior decorating skills are memorable and beyond cozy. There’s not one thing I miss when it comes to providing amenities and keeping guests feeling pampered and cared for from their intention to book until their check out last minute.
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    Customer Portal
    Hospitality
    Management Consulting
    Customer Satisfaction
    Hospitality & Tourism
    Budget Management
    Interior Design
    Customer Service
    Customer Engagement
    Travel & Hospitality
  • $30 hourly
    Eesa is an accomplished professional with extensive experience in customer success, project management, and operations, complemented by strong technical skills. Currently pursuing a Master of Science in Information Technology with a focus on Cybersecurity from Purdue University Global. Eesa has excelled in roles such as Customer Success Manager and Senior Account Executive at Paro.ai, where she led client engagements, managed key accounts, and collaborated with cross-functional teams to deliver customized solutions. She has successfully managed portfolios of 90-100 clients and consistently met and exceeded revenue goals through a consultative, customer-centric approach. Additionally, Eesa is proficient in various CRM tools and platforms, including Salesforce, HubSpot, and Zendesk, and is adept at troubleshooting and managing complex customer needs. With a passion for learning and a pending AWS Cloud Practitioner and CompTIA A+ certifications, Eesa is well-equipped to support technology-driven organizations in both customer-facing and operational capacities. Her combination of leadership, technical expertise, and client management makes her an asset to any growing team.
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    Tableau
    ClickUp
    Community Outreach
    Microsoft Dynamics CRM
    Presentations
    Client Management
    Salesforce
    Customer Support
    Customer Experience
    Asana
    Project Management
    Account Management
    HubSpot
    Zendesk
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