Hire the best Customer Retention Specialists in Nicaragua

Check out Customer Retention Specialists in Nicaragua with the skills you need for your next job.

Get started

$12 hourly
Angelica O.
- 5.0/5
- (10 jobs)
Act with integrity, show emphaty, bias for actions are highly important not only for a role but for life. I have been in the customer service industry for over 10 years. And I have gained excellent communication skills in both English and Spanish, and I´m starting learning French. I'm detail-oriented and I'm a great team player that can also work with minimum supervision as I do my very best in everything I do.

Customer Retention
Telemarketing
Cold Calling
Appointment Scheduling
Social Media Replies
Data Entry
Translation
Teaching Spanish
Email Communication
Problem Solving
Critical Thinking Skills
Communication Skills
Customer Satisfaction
Email Support
Online Chat Support
$13 hourly
Alfonso U.
- 4.2/5
- (22 jobs)
Hello prospective clients, stop looking, you have found what you need!! Greetings! I am an extremely enthusiastic individual driven by a strong passion for professional growth within a dynamic company. With over 9 years of invaluable experience in Technical Support, Customer Service, Email Management, Recruitment, and overall Operations, I bring a wealth of expertise to the table. Having served as the Operations Manager for two companies and as the Chief Technology Officer (CTO) of a Technology Company, I am well-versed in the intricacies of various business functions. My readiness to embark on new challenges is fueled by a diverse skill set, including: - Chat Support - Email Support - Customer Service - Management - CTO Responsibilities - COO Responsibilities - Sales - Technical Support Agent - Networking Skills - Accounts and Billing I am confident that my professional background, coupled with my commitment to excellence, makes me a valuable asset to any team. You won't be disappointed in both my personality and work ethic. I look forward to the opportunity to contribute to the success of your organization.

Customer Retention
Email Support
Online Chat Support
Tech & IT
Zendesk
Technical Support
Social Media Website
SEO Audit
QA Engineering
Software QA
Customer Support
$40 hourly
Catherine K.
- 4.6/5
- (4 jobs)
I am a committed high-performing bilingual sales & business development representative that is highly organized and proficient in identifying and qualifying, quality, potential customers who can benefit from the products and services of an organization. The first line of communication with prospects and a strong understanding of sales process and customer journey, excelling at business development and generating leads by working closely with sales teams. A fast learner with strong communications skills and close attention to detail that has the ability to showcase an organization's offering in a compelling way. A confident professional who meets targets and objectives that deliver results with honesty and integrity. Always organized and working well under pressure. * Communication and Interpersonal Skills, * Lead Generation Specialist, * Cold-calling and Sales, * Customer Onboarding Specialist, * Experienced in CRM, * Customer Success Management, A customer-focused mindset with deep knowledge of the product and genuine enthusiasm for the company and its products. Demonstrating creative problem solving & decision making when dealing with customer issues with an empathic attitude.

Customer Retention
Lead Generation
Business Development
Inside Sales
Direct Sales
Customer Onboarding
Sales
Cold Calling
Credit Repair
Problem Resolution
Customer Service
Critical Thinking Skills
Data Entry
$30 hourly
Maria C.
- 4.5/5
- (62 jobs)
I have provided email, voice, and chat services for various companies over the last 11 years. I have also worked as a Virtual Assistant for clients around the world. My relevant experience as an appointment setter, sales manager, team manager, and customer service representative, qualifies for any type of position related to those fields. I possess verbal and written communication skills in both English and Spanish, and an upbeat tone of voice. I am a fast learner, goal-driven, and committed to my work. My personal qualities combined with my diverse experience will contribute to any company's success. Please, take a moment to review my profile, you'll see that I have the required skills you are looking for. I am ready to exceed your expectations.

Customer Retention
Online Chat Support
Sales
Email Communication
Customer Support
Customer Service
Email Marketing
HubSpot
$15 hourly
Frensel G.
- 5.0/5
- (1 job)
I have the ability to sell and negotiate. Networking skills to collect new contacts. Attention to details and accuracy. Professionalism and business acumen. I am able to get over customers who turn me down. I have Self-confidence and strong motivation. Ability to work independently and as part of a team.

Customer Retention
Spanish
Customer Service
Marketing Communications
Sales Leadership
Fast Track
Bilingual Education
Customer Support
$20 hourly
Shirley B.
- 4.9/5
- (4 jobs)
Passionate about efficiency, service, and leadership, I have spent over 13 years leading high-performing teams across Customer Service, Sales, Intake, Paralegal, Quality Assurance, Recruitment, and Business Administration. With a background in Business Management and certifications in Tourism and Hospitality, I have successfully blended operational and people-focused skills to optimize processes and scale results by implementing customized tracking systems and providing performance coaching. I am often described as resourceful and proactive, with a strong eye for detail and a drive for goal completion, which helps streamline operations, enhance internal communication, and elevate customer service standards. If you are looking for someone who brings both strategic thinking and flawless execution, I would love to connect and explore how I can bring value to your organization. Languages: - English (Fluent) - Spanish (Native)

Customer Retention
Employee Training
Problem Solving
Organizational Behavior
Leadership Skills
Management Skills
Critical Thinking Skills
Active Listening
Quality Audit
Resume Screening
Recruiting
Technical Support
Legal Assistance
Sales
Customer Service
$18 hourly
Yenncy Tayeska .
- 4.7/5
- (3 jobs)
Customer service and sales professional with 8+ years of experience responding to all types of clients needs. I have done a little of everything, I have done inbound, outbound, cold calling, I have made very easy sales such as scheduling or rescheduling potential appointments to convince unknown clients or prospects to sign contracts of up to 120 thousand dollars for solar panels. I have also manipulated different internal programs such as salesforce, private CRM's, web pages, even external programs such as Microsoft Office packages, emails, I can call freely to USA and CANADA numbers and other publishing programs in general. I am very anxious to find a family that recognizes my abilities so that I can offer them my sincere and honest services. I hope to hear from you in an interview very soon.

Customer Retention
Cold Calling
Sales
Management Skills
Customer Service
Face-to-Face Coaching
Team Management
$10 hourly
Maria O.
- 5.0/5
- (3 jobs)
Experienced sales and management professional with expertise in team leadership, KPI tracking, and data-driven decision-making. Currently pursuing a second bachelor’s in Marketing and Communication and the CAPM Certification in Project Management. Skilled in strategic planning, problem-solving, and driving organizational growth through adaptability and innovation.

Customer Retention
Direct Sales
CRM Software
Customer Service
Sales Operations
Technical Support
Management Skills
Leadership Skills
Task Coordination
Internal Reporting
Communication Skills
Marketing
Agile Project Management
Virtual Assistance
Project Management
Sales
Sales Consulting
Customer Relationship Management
Upselling
Sales & Marketing
$13 hourly
Raul Antonio C.
- 4.8/5
- (2 jobs)
My name is Raul and I'm from Managua, Nicaragua. With over 15 years of experience in customer service, sales, onboarding, and collections, I have gained excellent interpersonal skills, which I use to communicate effectively with clients and colleagues on a daily basis. Whether it's working individually or as part of a team, I'm able to adapt quickly and remain a dedicated member of the group. I also have a strong problem-solving mentality that allows me to overcome challenges and deliver results. In my previous work experiences, I've had the pleasure of working with clients such as Virgin Mobile, Cigna, and Blue Cross Blue Shield. I'm familiar with various software such as Zoho, Salesforce, Zoiper, Pipedrive, ZenDesk, Five9, GoHighLevel, Monday.com, Live Chat, Ring Central, CRM, Vici dial, Mojo dialer, Call Tracking Metrics, and Google Docs. I'm confident that my experience and skills will enable me to work efficiently and effectively with any client, regardless of their industry or software preferences. I'm fluent in both Spanish and English, both written and spoken, which is an asset for any company seeking to expand their reach and communicate with a wider audience. I'm a fast learner, highly adaptable, and always eager to take on new challenges. With my positive attitude and strong work ethic, I'm confident that I can help your business achieve its goals.

Customer Retention
SaaS
Customer Onboarding
Payment Processing
Lead Generation
Fraud Detection
Sales
Email Support
Customer Service
Business Development
Outbound Sales
Google Workspace
Translation
$9 hourly
Dean Charles A.
- 5.0/5
- (1 job)
Achieve job stability in a company where I can put my skills and knowledge into practice, in order to perform my duties efficiently to achieve the proposed goals.

Customer Retention
Property Management
Time Management
Virtual Assistance
Customer Support
Customer Care
Debt Collection
Data Collection
Compliance
Risk Analysis
Administrate
Electronic Funds Transfer
Customer Service
Payment Processing
$8 hourly
David W.
- 4.7/5
- (1 job)
I strongly see myself as a harmonious person who feels great joy when I can assist my family, friends and coworkers in any way I can. I find true happiness when I accomplish something while being part of a team, knowing that my team could count on me for anything is one of the best feelings imaginable. I have decided that I will always do my best in everything I do so that people around me know that they will always be able to rely on me. I have been part of numerous enterprises and had direct contact with customers making sure they have the best possible experience by providing prompt customer support with a professional, friendly and patient attitude. In order to keep a stellar service, I memorized over 65 company products and services to keep a personalized customer experience and additionally completed customer insight reports and input over 12,000 units of sensitive data. I made sure to follow up with customers in order to resolve any concerns or collect missing information and documents in order to complete various procedures for applications and accounts. Thanks my dedication to customer I am used to receive 5-star customer satisfaction rating through voice, chat and email communications. Another field that I have covered as a customer service agent was in the sales division. My duties as a sales representative were to contact the customer in order to sell tickets on a webpage and assist them through the purchasing process and make sure that I filtered them correctly so that I can offer events that match their budget and guarantee a purchase by the end of each interaction. I would also make follow ups in order to make sure that everything was received accordingly and guarantee customer's trust and satisfaction. I am also experienced with live, video and over the phone medical interpretation in Spanish and English where accurate wording is of the essence in order to keep an accurate diagnosis. Some of the skills I have gathered during my professional journey are: * Great interpersonal Skills * Efficient Time management * Excellent organizational Skills * Effective communication Skills * High Attention to Detail * High Knowledge Retention * Great overall adaptability

Customer Retention
Live Interpretation
Interpersonal Skills
Risk Management
General Availability
Risk Assessment
Customer Satisfaction
Customer Service
Time Management
Organizational Background
$8 hourly
Keyson S.
- 5.0/5
- (2 jobs)
I´m a very experienced in customer services, management and analysis. ° Experienced in the call center industry ° Detailed oriented ensuring success ° Communication is important to me, its a key to success in every relationship

Customer Retention
Project Management
Diversity & Inclusion
Time Management
Communication Skills
Sales Coaching
Leadership Skills
Statistical Analysis
$7 hourly
Ashly Stephanie B.
- 5.0/5
- (3 jobs)
I am a professional with experience in sales and customer service, specializing in customer retention and technical support. Throughout my career, I have worked in various environments that have allowed me to develop key skills in customer care, always ensuring a positive and effective experience. I have managed recruitment processes, collaborating in the identification and selection of suitable candidates for key positions, contributing to team growth and success. My approach is based on effective communication, problem-solving, and teamwork, which has enabled me to achieve outstanding results in each role I have held.

Customer Retention
Appointment Setting
Appointment Scheduling
QA Management
Sales Leads
Collections Framework
Customer Service
$12 hourly
Ariel A.
- 4.8/5
- (2 jobs)
People and results driven with 6 years of experience in sales and customer service (BPO industry). I've always demonstrate how to simplify processes for capacity and productivity goals. Display work ethic, professionalism and great sales skills to adapt and close opportunities with any customer.

Customer Retention
Lead Generation
Telemarketing
Sales
Customer Service
Sales Leadership
Sales Operations
Customer Experience
Customer Development
$13 hourly
Jose C.
- 4.7/5
- (4 jobs)
As an accomplished freelancer, my diverse skillset enables me to provide unparalleled solutions for your projects. With over 11 years of experience, I'm dedicated to delivering top-quality work that exceeds your expectations. My services encompass: ✅ Sales: 12 years of sales experience in multiple fields. ✅ Lead generation: Gaining the interest of potential customers in order to increase future sales. ✅ Data Analysis: In-depth data insights and financial analysis for informed decision-making, complex information visualization, and financial modeling. ✅ Virtual Assistance: Efficient administrative support, email management, calendar organization, and seamless business operations. ✅ Social Media Management: Effective strategies for engagement, follower growth, and brand awareness. ✅ Web Development: User-friendly websites tailored to your needs, from personal blogs to e-commerce platforms. ✅ Translation Services: Bridging language gaps to connect with a global audience. Why trust me? ✅ Versatility: A one-stop solution for diverse project needs, eliminating the search for multiple freelancers. ✅ Reliability: Count on me to meet deadlines and consistently deliver exceptional results. ✅ Communication: Clear and open communication for aligned project execution. ✅ Creativity: Infusing fresh perspectives to make your work stand out. ✅ Client Satisfaction: Your success is my top priority, and I'm committed to achieving it. Choose me for a committed partnership that brings your vision to life. Let's achieve remarkable results together on this journey. Many thanks! Jose Castrillo

Customer Retention
Management Skills
Persuasive Tone
Sales Operations
Cold Calling
Sales Leads
Sales Strategy
Credit Repair
Sales Management
Business Management
Business Consulting
Quality Control
Spanish to English Translation
Debt Collection
$32 hourly
Gustavo S.
- 4.8/5
- (14 jobs)
As a highly experienced professional with over twelve years of experience in Sales/Business Development, Customer Service, Onboarding, Retentions, and Chargeback Analyst Services, I am confident that I have the skills and experience to provide the high-quality services you're looking for. My strengths include being a professional, honest, sincere, and responsible freelancer. I understand the importance of clear and consistent communication, and I enjoy communicating with leads as often as needed to ensure that their needs are met and that they are satisfied with the services I provide. Additionally, I am committed to meeting my deadlines and ensuring that projects are completed on time and to the highest standards. In my previous roles, I have consistently demonstrated my ability to deliver exceptional results and to exceed expectations. Whether you are looking for a reliable sales professional, an expert in customer service, or a skilled onboarding and retention specialist, I am confident that I have the skills and experience to provide you with the results you need. I would love the opportunity to bring my expertise to your project and to help you achieve your goals. If you're looking for a professional, dedicated, and results-driven freelancer, I would be honored to have the opportunity to work with you.

Customer Retention
Customer Onboarding
US English Dialect
Google Workspace
Business Development
Customer Service
Fraud Detection
Outbound Sales
Sales
Lead Generation
SaaS
Payment Processing
Email Support
$15 hourly
Adriana R.
- 0.0/5
- (1 job)
I've worked for different companies, such as Badger Sports Wear, Capital One and Starbucks, on these last 2, I supported them as a Customer Service Coach, 5 years for Capital One and 9 months for Starbucks. I also have experience on customer service supporting through Voice (Income and Outbound Calls), email and chat LOBs. I am willing to learn and acquire knowledge and, in the same way, share all my experience, so I can contribute to any company's success.

Customer Retention
Customer Retention Strategy
Appointment Setting
Telemarketing
Sales
Microsoft Excel
Management Skills
Customer Service
Customer Satisfaction
Technical Support
Time Management
Online Chat Support
Team Management
$20 hourly
Geronimo S.
- 5.0/5
- (2 jobs)
Resume About me. I am a reliable, self-motivated and efficient asset with sufficient administrative and work experience supporting different companies across the Globe. My proven commitment to deliver the highest level of assistance. I am prepared to extend my record of exceptional service to your business and welcome the opportunity to discuss a position and my qualifications with you further.

Customer Retention
Immigration Law
Management Skills
Sales Analytics
Bilingual Education
$8 hourly
Jader Eli G.
- 0.0/5
- (2 jobs)
6+ Years of experience as VA, Sales, Retentions, CSR, Tech support. Hey there! I'm Jader, from Nicaragua. I'm an undergraduate Industrial Engineering student. I've got 6+ years of experience in customer service and administrative roles, including customer support for a Bank and tech support for Microsoft. I've also spent 2.5 years focused on customer retention, so I'm great at keeping customers happy and reducing churn. Lately, I've been thriving as a virtual assistant, handling a wide range of tasks in property management, lease renewals, rent arrears, scheduling repairs and tenant visits, you name it! I'm versatile, a quick learner, and ready to tackle new challenges.

Customer Retention
Google Sheets
Office 365
Technical Support
Payment Processing
Customer Engagement
Rapportive
Data Entry
Order Fulfillment
Order Entry
Customer Care
Sales Call
Online Chat Support
$6 hourly
Jose H.
- 5.0/5
- (1 job)
Highly motivated individual with strong people skills, attention to details, problems solving skills, and a solid sales background with over ten years of experience providing thorough and skillful support to senior executives, looking to obtain a position as a sales associate, customer service or credit repair.

Customer Retention
Lead Generation
Chat & Messaging Software
Customer Service
Technical Support
Credit Repair
Outbound Sales
$25 hourly
Elvira P.
- 0.0/5
- (1 job)
I have been working in the BPO industry for 9 years, I have experience in customer service, sales,Retention Skills, Real estate, email/chat handling, supervisory skills, and on my previous position, I was a Team Leader (Supervisor) for a campaign that offers hardware troubleshooting and Windows support. I have experience on different aspects of the BPO and I am eager to continue to expand my knowledge and acquire new skills.

Customer Retention
Sales
Data Entry
Interpersonal Skills
Following Procedures
Customer Support
Time Management
Multitasking
Product Knowledge
Problem Solving
$15 hourly
Janer R.
- 0.0/5
- (1 job)
Highly collaborative team player, consistently delivering 100% effort with precision and dedication. Committed to excellence, consistently delivering 100% effort with precision and dedication. Focused on driving revenue through outstanding customer service, sales, and retention. Eager to grow within a company and contribute to an impactful, positive change.

Customer Retention
Phone Communication
Cold Calling
Telemarketing
Scheduling
Data Entry
Sales Call
Online Chat Support
Email Support
Customer Satisfaction
Sales
Customer Service
$6 hourly
James D.
- 4.3/5
- (1 job)
-Welcome to Stellar talk time solution.: Your Partner in Sales and Customer Service Excellence, and we are dedicated to transforming the way businesses manage their sales pipelines and projects. Our unique approach combines cutting-edge technology, expert training, and unparalleled support to ensure our clients achieve outstanding results. Join Us: Partner with US and take your sales and Customer Service pipeline to new heights. Whether you're looking to build a formidable sales team or do a Customer Service project, we have the expertise and resources to help you succeed. Contact Us Today: We have been working in the Call center, Freelancing, and BPO industry since 2013 and developing ourselves and would love to bring our years of work experience. We bring experience in the following fields: -Sales (inbound and outbound) -Dept Collector -SDR (Sales Development Rep) -Customer Service -Online Chat Support -Customer Retention -Data Entry -Virtual Assistant -Customer Recovery -Appointment Setter -Recruiting company staffing -Interpretation English- Spanish-Auto insurance and warranty- -Dispatcher Services-Digital Marketing Our skills of work are a solution and can help your business, In our years of work and experience we bring the capacity to be able to develop excellent customer service, qualified sales closings, development sales from calling, emailing, and texting, managing campaigns as a development manager for sales we have grown from agent to floor support, Supervisor, Manager, Campaign Manager, Project Manager, Business Developer Fully capable and knowledgeable to lead. I have worked in projects as the following on a B2B and B2C level: -Solar Apt Setter and Virtual Closer -Onboarding Software Digital Marketing Selling -Credit Repair -Inbound Telemarketing Ecommerce Sales - Chat Support Online for Retail Stores - IT Support/Technical Support -Optical Apt Setter -Sales Closer Cell Phone Postpaid Service\ -Retention for Natural Supplements -Male Enhancement - Virtual Assistant Law Firm -Medical Insurance Sales -Humana Plan D -Data Entry for Medical Follow-up -Roofing Sales -Furniture Replacement Sales -Political surveys for mayor and presidential -Medical and general translation-Auto Warranty-Auto Insurance- -Dispatching service for trucking, towing and others, -With our years of work, we also manage have learned to manage numerous CRM and set them up when onboarding for our clients. -Sales Force -Zendesk

Customer Retention
Cold Email
Warm Leads
Inside Sales
Inbound Inquiry
Sales Development
Online Chat Support
Customer Care
Customer Service
Order Fulfillment
Data Entry
Sales Presentation
Customer Support
Email Support
$8 hourly
Kath Z.
- 0.0/5
- (0 jobs)
I am a virtual assistant , I provide high-quality support services and insurance solutions to clients in various industries. With the help of my team, I manage tasks such as document review, data analysis, and service, ensuring accuracy, efficiency, and satisfaction. I have over 6 years of experience in risk investigation and team supervision, working with Remitly and ibex respectively. I have contributed to increasing user retention, reducing fraud losses, and improving team performance, using my skills in communication, problem-solving, and adaptability. I have also studied Law and English Language and Literature/Letters at Universidad Politécnica de Nicaragua and Keiser University, enhancing my knowledge and proficiency in legal and linguistic matters. My core competencies include attention to detail, collaboration, and learning agility. I am passionate about helping clients achieve their goals and delivering outstanding results. I am always eager to learn new skills and explore new challenges in the field of support services and insurance.

Customer Retention
Virtual Assistance
Underwriting
Insurance Document Production
Insurance Agency Operations
Risk Analysis
Subject-Matter Expertise
Sales
Multitasking
Fraud Mitigation
Compliance
Chat & Messaging Software
Customer Service
Email Support
$10 hourly
Sochely B.
- 4.4/5
- (1 job)
Dedicated customer service representative,Dedicated to provide quality care for ultimate customer satisfactions. With the ability to establish and maintain excellent communication and relationship with clients and workers. Dedicated to identify customer needs and delevering effective solutions to all problems. Excellent time management skill, Bilingual hardworking student ready to learn more and grow.

Customer Retention
Data Analysis
Data Entry
Following Procedures
Interpersonal Skills
Customer Support
Email Communication
Technical Support
Online Chat Support
Spanish
English
$15 hourly
Nestor C.
- 0.0/5
- (1 job)
Hello people! My name is Nestor Contreras, I have a bachelor in business administration, However, I have 3 years of experience in customer service, soft sales and retention via calls, chats and email. Inbound or outbound. I also have experience as an intake specialist and case manager for personal injury law firms. I handle google apps, Microsoft office packet, abobe, etc. If you are looking for a multitasking quick learner, I'm that person.

Customer Retention
Lead Generation
Personal Injury Law
Sales
Bilingual Education
Adobe Acrobat
Personal Administration
Case Management
Customer Experience
Microsoft Office
Office Administration
Small Business Administration
English
Spanish
$8 hourly
Denver D.
- 5.0/5
- (1 job)
I hold a Mid-Level Technician certification in Business Administration and have built my career on delivering exceptional customer service. With experience across various companies, I take pride in resolving issues efficiently and creating positive, lasting customer experiences. Driven by teamwork and a commitment to excellence, I strive to support company goals while building strong client relationships and continuously growing in my role.

Customer Retention
Sales
Technical Support
Email Support
Phone Support
Real Estate Cold Calling
Customer Care
Problem Solving
Leadership Skills
Communication Skills
Email Communication
Customer Support
Customer Service
Want to browse more freelancers?
Sign up