Hire the best Customer Retention Specialists in North Carolina

Check out Customer Retention Specialists in North Carolina with the skills you need for your next job.
  • $120 hourly
    EXPERIENCED B2B MARKETER READY FOR YOUR PROJECT Hi there! I'd love to help you with your B2B marketing initiatives. I have deep experience in SaaS, tech, funded startups, and organizations looking for marketing leadership. I'm a former CMO/Senior Marketing leader now turned freelancer. I left the corporate world in 2020 and now offer marketing consulting services for growing organizations that need experienced marketing leadership without the fully-burdened cost of a full-time marketing professional. TOP MARKETING SKILLS You're looking for marketing leadership that drives growth and revenue across the full-funnel cycle. This means you need an experienced professional with a broad spectrum of skills. Mine include: * Go-To-Market Strategies * Strategic Planning * Brand Management, Positioning and Messaging * PR, Social and Events * Digital Marketing * Sales Enablement * Marketing Team Development * Lead Gen * Inbound, Outbound, ABM * Collateral and Messaging * Budget Management * Metrics and KPIs * SaaS Marketing * Retention, Expansion and Loyalty * Hubspot CMS and Automation * Copywriting for ebooks, white papers, emails, and websites * Content Marketing * Email Marketing * Value Propositions * Ideal Company Profile + Persona Development Thanks for looking! **************** I'm Cathy Foster, a results-oriented senior marketing leader with the experience you're looking for to drive growth and revenue across your entire marketing funnel. Don't have a marketing funnel? Not sure about growth and revenue? Hmmm... then, we definitely need to talk! Working with me as a freelancer is a great opportunity to benefit from my experience and get established the right way. I can save you YEARS of struggling through agencies and DIY efforts. I've served companies large and small at every senior marketing level from manager to CMO. I've built multiple marketing teams. I've launched SaaS products and acquired millions of users. I know how to deliver results through marketing support across the entire buyer journey and customer experience. Over more than 25 years in B2C and B2B marketing, my marketing career has taken me coast to coast and around the world to Malaysia, Brazil, Puerto Rico, the Czech Republic, Germany, Poland and Ukraine. I have deep experience in marketing for growth-stage B2B companies with particular expertise in software, tech and SaaS solutions. I've worked with startups, mid-size companies and large corporations. HOW I WORK When you work with me, you can expect clear expectations, frequent communication, commitment to deadlines, professional project plans, and proven processes for deliverables. PROJECT DURATION I'm open to projects of any duration. My consulting services are best fit for companies who need: *help getting started with a marketing plan, OR *help maturing an existing marketing team or processes *help establishing a marketing budget and operations, *an interim marketing leader, *product/services launch, *help building a marketing organization, *an audit or improvement of existing marketing performance
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    Digital Strategy
    Direct Marketing
    Marketing Management
    Customer Acquisition
    Integrated Marketing
    Digital Marketing Strategy
    Market Research
    B2B Marketing
    Marketing Strategy
    Lead Generation
    Marketing Automation
    HubSpot
  • $35 hourly
    Hi, I'm Tiana, your Holistic Customer Success Manager. I am passionate about building lasting trust-based relationships and ensuring the success of clients through effective communication, strategic and proactive customer engagement, and a deep understanding of healthcare solutions. With nearly 15 years of experience navigating the intricate landscape of the healthcare sector, I bring a deep understanding of the challenges and opportunities faced by healthcare providers and the patients they serve. This insight empowers me to tailor customer success strategies that align with the unique needs of the healthcare client. By aligning their needs and goals with our offerings, I ensure that each customer's journey is a success story. I leverage data insights to inform decisions and ensure continuous improvement. By analyzing customer feedback and performance metrics, I continually refine strategies to enhance customer satisfaction and retention. Recognizing the effectiveness of a holistic customer success approach, I champion collaboration with cross-functional teams to ensure seamless integration and implementation of our solutions. I specialize in designing and implementing comprehensive onboarding processes that empower clients to derive maximum value from our products, resulting in faster adoption and overall satisfaction. Let's connect! I welcome opportunities to collaborate and contribute to the growth of our shared goals.
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    Project Management
    Salesforce
    SaaS
    Product Demonstration
    Customer Onboarding
    Implementation
    Customer Engagement
    Customer Support
    Social Media Content Creation
    Shopify
    CRM Software
    Email Marketing
  • $50 hourly
    Although not directly reflected on my resume, I do have a few years of sales experience as well, Customer Service in person or remote is my forte
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    Accounting Basics
    Management Accounting
    Data Entry
    Dispatch Technologies Dispatch
    Call Center Management
    Typing
    Customer Engagement
    Customer Experience
    Accounting
    Microsoft Excel
  • $13 hourly
    A multi-faceted independent contractor, with excellent office and customer service skills. My chief desire is to learn new skills, sharpen current skills, and help where help is needed. It's not always about the money. I am an active listener. I have strong written & verbal communication. I have learned through different interactions to be effective in conflict resolution. I pay close attention to detail. And, integrity, confidentiality, and time management are necessary for even the smallest of jobs. I have experience in: * OS Systems: MAC & Windows * MS Office * Spreadsheets * Data Entry * Client Retention * Customer Service * Virtual Assistant * Multitasking * Detailed Orient * Team Player * Type 45-55 WPM There is no job too small, communication is key always, and I think anyone can succeed with the right background help, and I'm here to do that.
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    Microsoft Windows
    Computer
    Customer Support
    Email Support
    Filing
    Customer Service
    Computer Science
    Resolves Conflict
    Customer Support Plugin
    Data Entry
    Microsoft Office
  • $50 hourly
    Summary Highly motivated individual with a sales and marketing background. Experience selling to customers, businesses, distributors and non-commercial sector. Partners effectively with teammates while consistently exceeding individual sales goals. Proven ability to adapt to change and accommodate expanded responsibilities. Quick learner with excellent communication skills. Analytical and detail oriented. Core Competencies * Developing client relationships and contract negotiation * Account management and customer retention * Strategic sales planning and marketing * Analytical mindset and problem-solving skills * Communication and presentation skills * Sales forecasting and budgeting
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    Data Entry
    Business Management
    PPTX
    Sales Call
    Management Skills
    Microsoft Word
    Microsoft Excel
    Proofreading
    Sales
    Food Pattern
    Proofreading Feedback
    Food & Beverage
    Presentations
    Food
  • $22 hourly
    I’m currently a leasing consultant at a large apartment complex with over 1100+ residents. Previously I have worked in healthcare environments in areas such as data entry, client engagement, onboarding, training and business administration. I have a Bachelor of Science in Healthcare Administration. I enjoy writing poetry and lyrics, as well as reviewing and editing others work. I’m a strong leader and enjoy teaching and training others in areas I know best. On the side I’m an avid Facebook Marketplace seller and regularly flip and restore furniture.
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    Music Review
    Lyrics Writing
    Writing
    Writing Critique
    Microsoft Excel
    Social Media Engagement
    Social Media Content
    Creative Writing
    Editing & Proofreading
    Training & Development
    Leadership Development
    Customer Onboarding
    Customer Engagement
    Data Entry
  • $30 hourly
    I am a seasoned customer experience professional with the ability to efficiently address customer concerns, and provide an optimal support experience. I am knowledgable in customer data analysis and presentation, and routinely develop team processes. I am an organized, effective worker, and confidently communicate with all teammates, including the executive team. I support with various project types across the business, including social media management, documentation, and training new teammates. My bachelor’s degree is in biology, and I pursued extensive coursework in writing and other humanities. I am currently pursuing my Master’s in Clinical Mental Health Counseling.
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    Academic Writing
    Proofreading
    Customer Service
    Customer Experience
    Google Workspace
    Academic Research
    Customer Retention Strategy
    Customer Support
    Data Analysis
    Email Support
  • $30 hourly
    I am a dynamic and solutions-focused Operations Coordinator with a proven track record of success in optimizing operational strategies, enhancing customer satisfaction, and bridging performance gaps to meet market goals. With extensive experience in operations management, I excel in resolving complex customer concerns, prioritizing prompt resolutions, and improving the overall customer experience. My ability to identify operational requirements, create action plans, and foster collaboration among cross-functional teams has consistently delivered results.My skills and competencies encompass operations management, customer experience enhancement, quality assurance, customer relations, and performance improvement. I thrive in a fast-paced environment, adapting to challenges and demonstrating flexibility in achieving business objectives.In my career at Verizon Wireless, I honed my negotiation and problem-solving skills, consistently delivering resolutions with kindness and integrity. I have collaborated effectively with sales, technical support, and billing teams to provide comprehensive customer support. My commitment to accurate documentation and meticulous record-keeping ensures the continuity of service and efficient follow-up.I have a verifiable record of success in proactively reviewing customer account information to identify and address their needs, leading to increased customer satisfaction. I played a key role in reducing churn and improving customer retention through proactive customer service and tier 1 troubleshooting on customer devices. Additionally, I aligned the organization for growth by offering incentives to clients, such as promotional discount codes, upgraded equipment, and loyalty plans.In my role as a Customer Service Operations Coordinator, I educated employees and supervisors on STD/FML processes, time coding, and resources. I prepared statistical reports, ensured attendance accuracy, and facilitated cross-functional collaboration. My data analysis skills helped identify trends in illnesses and FML, and I communicated effectively in writing to report incidents and discrepancies to management and leadership. I also successfully onboarded employees returning from leave.My career is marked by a commitment to operational excellence, strategic planning, and a dedication to improving customer satisfaction. I have a passion for instilling trust and confidence among board members, colleagues, and employees while equipping staff with new skill sets through coaching and mentoring. My expertise extends to business acumen, orchestrating work processes, and driving continuous growth.I am excited to bring my wealth of experience and skills to any organization, fostering a culture of excellence and delivering results that contribute to long-term value creation and success.
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    Training & Development
    Resolves Conflict
    Quality Assurance
    Employee Onboarding
    Communication Skills
    Data Analysis
    Problem Resolution
    Problem Solving
    Customer Relationship Management
    Contract Negotiation
  • $100 hourly
    I'm experienced in lifecycle marketing (email, push, SMS, in-app), product marketing, monetization strategies, and product growth for consumer digital products. I specialize in taking early-stage companies ( <$100M in revenue) to the next level with their monetization and retention marketing strategies and tactics. I can work as an outside resource, or become an integrated member of your team. I provide: • Strategic marketing planning • Product growth strategies • Tactical email, push, SMS, or in-app campaign execution • Subscription price testing • Paywall optimization • Onboarding and top-of-funnel optimization • Segmentation and cohort analysis • Lifecycle marketing audit • Monetization audit • Experimentation frameworks
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    SQL
    Data Analysis
    Amplitude
    Braze
    Marketing Strategy
    Marketing
    Monetization
    Digital Marketing Materials
    Product Marketing
    Marketing Automation
    Mobile Marketing
    Email Marketing
    Digital Marketing Strategy
    Google Analytics
  • $45 hourly
    I am a visionary and solutions-focused leader who is also an accomplished strategic advisor to departmental and executive leadership in addressing operational, administrative, and educational barriers prohibiting organizational, programming, student, and retention success. With more than a decade of progressive leadership experience in higher education administration, specifically in student affairs, student services, and first-generation/low-income student programs, I have a proven track record of implementing and overseeing transformational academic initiatives that enhance learning experiences. I work to ensure that these experiences align with organizational strategic goals and inspire extrinsic motivation. I am a collegial professional with a diverse background encompassing project initiation, planning coordination, assessment, and timely completion of complex initiatives.
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    Donor Relations
    Program Curriculum
    Program Grant
    Program Management
    Grant Research & Prospect List
    Education
    Customer Retention Strategy
    Education Presentation
    Higher Education
  • $35 hourly
    Skills: · Experience assisting with real estate/property management · Strong verbal and written communication skills · Accounts Payable/Receivable · Self-initiator with the ability to problem solve · The ability to maintain an approachable, friendly demeanor · Organized and task oriented · Able to work in a fast- paced, team-oriented environment with multiple deadlines · Adapt readily to changing priorities · Ability to draft and write detailed notes, communications to tenants, vendors, and · contracted firms · Preparing reports and presentations · Detail oriented with the ability to convey information orally and in writing in a clear and · concise manner · Experience in Microsoft Office software: Word, Excel, Power Point, Outlook · Knowledge of apartment software (MRI, Entrata, LRO, RentManager, Bluemoon, RentGrow, Real ID, Boston Post) · Excellent people skills and the ability to build and maintain positive, supportive working relationships · Ability to multi-task and prioritize effectively flexibly and responsively with the ability to work with diverse work styles
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    Customer Service
    Market Research
    Team Building
    Administrative Support
    Social Media Management
    Social Media Marketing
    Microsoft Excel
    Google Docs
  • $21 hourly
    I have 20+ years of Hospitality/ customer service experience. I enjoy working with people, talking to people and genuinely helping people. My motto is treat people as you want to be treated. I've been told I have an amazing eye for detail. I pride myself on punctuality, eagerness, and readiness with each task I preform. Im willing to learn anything and I can work with anyone.
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    Telecommunications
    Decorative Art
    Sales
    Outbound Sales
    Hospitality
    Selling
    Customer Service
    Cooking
    Customer Satisfaction
    Call Center Management
  • $25 hourly
    * Strategizing Sales and Marketing * Software Release Implementation & Management * Legal Document Preparation * Administrative Support * Employee Training & Supervision * Proactive Problem Solving * Self Starter * Written and Verbal Communication * Organizational Skills * Quick Learner * Critical Thinking Skills * Ability to work in a team or independently * Insurance Industry Expertise * Community Events & Outreach
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    Event Planning
    Data Entry
    Time Management
    Community Outreach
    Microsoft Office
    Invoicing
    Debt Collection
    Salesforce CRM
    Research & Strategy
    Customer Experience
    Communication Skills
    Implementation
  • $25 hourly
    CAREER OBJECTIVE Highly motivated sales professional with 7+ years of experience in providing expertise in strategic lead generation, sales presentation, effective listening, sales strategy. Offer an in-depth understanding of the sales cycle process and remain focused on customer satisfaction throughout all stages. I am a salesperson with a consistent record of converting sales prospects into loyal, satisfied clients and building a network of referrals to increase sales.
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    Management Skills
    Lead Generation
    Sales
    Outbound Sales
    Customer Retention Strategy
    Relationship Management
    Client Management
    Business Development
    Consumer Profiling
    Customer Relationship Management
    Recruiting
    Customer Satisfaction
    Customer Service
  • $30 hourly
    Energetic and achievement oriented with successful experience cultivating new relationships, infiltrating accounts and managing partnerships that produce meaningful results for customers and while generating revenue for organizations. Analytical and strategic with a proven ability to qualify targets and prioritize sales efforts. Skilled communicator in person and over the phone known for tailoring messages to resonate with diverse audiences. Highly collaborative across levels and functions. Areas of Expertise: Account Management ǀ Salesforce - Classic and Lightning ǀ Program Management ǀ Presentation Skills ǀ Lead Generation ǀ Negotiations ǀ Customer Service ǀ CRM Systems ǀ Influencing ǀ Collaboration ǀ UCaaS Awards & Recognition * Over 100% to quota for the last 5 quarters at LogMeIn, recently promoted to Senior Account Manager * Won AE of the Quarter in August 2019 * Consistently ranked in the top 10% of Verizon sales consultants
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    Sales Lead Lists
    Relationship Management
    Business Management
    VoIP Software
    Customer Service
    Outbound Sales
    Customer Retention Strategy
    Salesforce CRM
    SaaS
    Account Management
    Contract Negotiation
    Management Skills
    Lead Generation
    Sales
  • $25 hourly
    Personable and collaborative Marketing & Customer Retention Specialist with 8+ years of experience concentrated in social media, inbound/outbound and paid/organic marketing, and Project Management. Has high knowledge of customer and client rapport building. 3 years in Teaching and Behavior health in connection to contracting with schools, hotels, and clinics.
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    Virtual Assistance
    Budget
    A/B Testing
    Test Results & Analysis
    Branding & Marketing
    Logo Design
    Client Management
    Retail Sales Management
    Digital Marketing Strategy
    Brand Development
    CRM Software
    Software Testing
    B2C Marketing
  • $20 hourly
    I am an experience customer service representative with specialization and customer retention, customer, satisfaction, and engagement. I have also worked on the management level as well.
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    Customer Retention Strategy
    Business
    Management Skills
    Telephone
    Customer Service
    Data Entry
    Customer Satisfaction
    Microsoft Office
    Microsoft Teams
    Customer Engagement
    Resolves Conflict
    Communication Etiquette
    Call Center Management
    Customer Feedback Documentation
  • $17 hourly
    CAREER OBJECTIVE Dedicated professional with demonstrated strengths in customer relationships, growing revenue, and time management. Great at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Ability to analyze data, develop strategies, and provide solutions to complex problems. Account Development & Growing Strategic Accounts an Management. Cross functional in team Management and Customer experience expert. Able to Influence Stakeholders, implementation of Market Strategy and Development. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Highly organized and detail-oriented, with a drive to exceed expectations.
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    Customer Service
    Communications
    Corporate Event Planning
    Events & Weddings
    Business Management
    Management Skills
    Project Management
    Customer Analysis
    Customer Engagement
    Marketing Campaign Account Setup
    Key Account Management
    Account Management
    Marketing Plan
    Sales & Marketing
  • $25 hourly
    Experienced Office Manager with a demonstrated history of working in the logistics and supply chain industry. Skilled in Operations Management, Freight, Team Building, Driver Retention, Driver Advocate, Media and Marketing, Driver Recruiting, Transportation Management, and Transportation Safety. Auditor of Federal DOT files, Drug and alcohol testing as well as PAT testing. Strong administrative professional graduated from University of North Carolina at Charlotte.
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    Employee Communications
    Employee Onboarding
    English Tutoring
    Workplace Safety & Health
    Legal Terminology
    Data Extraction
    Data Entry
    Training & Development
    Transportation
    Management Skills
    eRecruit
    Recruiting
    Customer Engagement
    Customer Care
  • $10 hourly
    Stop overspending on low-performing advertising. I'm a social media marketing specialist, experienced in Facebook, Instagram, Google, and SMS advertising. Whether you're trying to fill your calendar with new leads or implement retention strategies to bring previous customers back to your business, I'm here to help. All done with timeliness and clear communication.
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    SMS
    Google
    Lead Generation
    Marketing
    Instagram
    Facebook
    Social Media Marketing Strategy
    Social Media Advertising
    Social Media Marketing
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