Hire the best Customer Retention Specialists in Pennsylvania

Check out Customer Retention Specialists in Pennsylvania with the skills you need for your next job.
  • $150 hourly
    Organizational Research and Development, provides employee engagement and professional development programs for leaders who intentionally want to unlock the best in every employee. Our solutions range from emotional intelligence and executive coaching to workshop trainings, and survey administration. We work in partnership with our clients to ensure they see, and experience, noticeable improvements in their workplace culture. My expereince and education includes: Nearly a decade of successful work in employee engagement and organizational culture Master's in Organizational Development and Leadership Bachelor of Arts in Communication Studies Minor in Peace and Conflict Studies Completion of an ACTP Leadership Coaching Program Leadership Chester County My experience in coaching, consulting, and providing organizational solutions has helped businesses discover a reliable and knowledgeable partner that they can trust and continuously utilize when needed. Experience includes: Executive and employee coaching Workshop and training design Survey design on employee engagement and culture Employee training and development Research and analysis Conflict resolution and feedback communication Organization communication Mission statement and core value design OKR's
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    HR & Business Services
    Organizational Development
    Customer Experience
    Executive Coaching
    Human Resource Management
    Organizational Behavior
    Business Coaching
    Employee Engagement
    Leadership Development
    Employee Communications
    Employee Training
  • $80 hourly
    Sales Consultant with over 15 years of B2B Experience. I have had roles in marketing, sales, and project management in highly competitive markets. If you need an ambitious, goal-oriented individual to help with your sales efforts or oversee a project, I am your person! My skills include: - Developing and implementing sales plans - Building a database of qualified prospects - Market research - Growing under developed territories - Growth & retention of current clients - Project management and key account management - Motivating and leading sales teams - Customer Service and problem solving I would love to work with you and your team to bring value to your sales and marketing projects. Let's chat about how I can help!
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    Sales Development
    Customer Satisfaction
    Communication Skills
    Sales Strategy
    Market Research
  • $50 hourly
    With over 10 years’ experience in small business development, I am an expert in business and strategic planning. I have years of experience competing business and marketing plans, financials projections and business research. I am a nationally recognized business consultant available to help with you small business needs.
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    Business Modeling
    Leadership Development
    International Business
    Leadership Training
    Business Consulting
    Community Development
    Leadership Skills
    Customer Retention Strategy
    Business Development
    Finance & Accounting
  • $65 hourly
    I am JOSHUA HERON, President and CEO of Herow Marketing & Management. Our proprietary method is our collaborative approach. When you hire Herow Marketing & Management, you join a community of skilled and creative marketing specialists, content creators, graphic designers, data analysts, web developers, photographers, and more. No longer will you need to find people to fill each of these roles. We represent many genres of businesses ranging from salons, gyms, and restaurants to franchises such as Slime Time. Herow Marketing & Management offers three categories of services which are as follows: Website development, graphic design, and social media management. 1. Web development includes layout, information structure, design, coding, testing, maintenance, developers, hosting, and SEO. 2. Graphic design can be anything from your business logo, to flyers, or to streetwear fashion mock-ups. 3. Social media management includes content creation, advertising, data analysis, building interactions, and growing followers/relationships. These three pillars of digital marketing intertwine, and we highly encourage our clients to utilize all of them to maximize their growth potential. Penne without the vodka sauce isn't a complete recipe. And hiring a Michelin chef to prepare it, leaves less room for error. Welcome to our company and we look forward to working with you.
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    Brand Development
    Web Design
    Customer Retention Strategy
    Freelance Marketing
    Brand Consulting
    Brand Management
    Content Creation
    Logo Design
    Branding & Marketing
    Graphic Design
    Brand Identity
    SEO Backlinking
    Content Writing
  • $50 hourly
    My goal is to contribute to an organization's client satisfaction and retention by applying strong communication and analysis skills to the projects and issues they raise, delivering and exceeding the level of support they expect. I have over 20 years of experience in customer-focused project and support work across a wide variety of industries, including banking, insurance, education, social services, and live theatre. I’ve also operated my own custom art business. In each role, I interacted directly with clients, serving their ongoing support needs as well as leading projects for them from start to finish. I am a detail-oriented and highly organized person with strong written and verbal communication skills. Through my years of experience I’ve learned how to uncover the true causes of issues and problems that arise and find the best possible solutions for them, or workarounds if no immediate solution is possible. I understand the need to keep both the customer and the organization informed and updated on all projects and issues throughout the life of the support need or project. Thanks to the diversity of my prior experience I am highly adaptable to new environments, processes, and systems and have a high aptitude for learning and adjusting to them. I work equally well as a single specialist or as part of a team, and I always strive to deliver the highest quality service possible.
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    Product Knowledge
    Zoom Video Conferencing
    Product Support
    Customer Support
    Project Management
    Microsoft Office
  • $40 hourly
    Hello! I'm a passionate marketer who revels in the lost art of problem solving! I love to find creative ways to connect businesses with people and to attract and delight people in their engagement with a brand. I 'fell' into my field at a young age and have spent more than two decades honing my skills in marketing and web/e-commerce strategy. I've held every role from copywriting to journey mapping to marketing operations and even customer service and order fulfillment. The knowledge gained along my own journey has helped me develop a keen understanding of the customer journey - ultimately fueling my ability to optimize the customer experience through people, process, and technology. I'm hoping to share my skills and knowledge with companies who need help with solving their marketing and web/e-commerce challenges. I would love to work with you on solving your next marketing problem!
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    Marketing Management
    Marketing Operations & Workflow
    Business Analysis
    Oracle NetSuite
    Magento 2
    Digital Marketing
    Customer Relationship Management
    Customer Acquisition
    Lead Generation
    Ecommerce Website
    Marketing Strategy
    Customer Experience
    Journey Mapping
  • $35 hourly
    -Support Experience- I have 14 years of customer support and technical support experience, most of which was in a supervisory role. My B2C support experience include face-to-face, phone, live chat, email-based, and help-desk support. I believe that the quality of customer support has the potential to "make or break" a company. As such, I go to great lengths to ensure that each customer I encounter leaves that interaction as a brand advocate. I'm often commended by customers and coworkers for my attention to detail, empathy, patience, clarity, positive attitude, and accuracy in my interactions with customers. -Technical Experience- As a programming student and experienced technical support representative, I am very confident in my troubleshooting abilities, whether it be helping a customer to adjust settings on their end or honing in on the root of a bug that requires the attention of a developer so that their time is best spent developing. -Zendesk- I would rate my experience with Zendesk at an expert level. This includes use as an agent and account administrator. I specialize in implementing efficient workflows, automations, triggers, macros, web hooks, Zendesk & GoodData analytics, MAQL, help center article creation, onboarding, and reporting dashboard creation.
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    Technical Support
    Bug Reports
    Customer Support
  • $20 hourly
    Creative, Problem Solving Customer Service Representative and Social Media Specialist with 3+ years of Customer Service Experience and 1 year of Social Media Experience. Well-versed in social media customer service, with an attention for detail, critical thinking and collaboration. 1. Customer Service: Customer Retention, Problem Solving, and Conflict Resolution 2. Data Entry: Attention To Detail, Accuracy, and Working Independently 3. Computer Skills: Microsoft Office/Google Drive, Microsoft Dynamics CRM, and Salesforce
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    Salesforce CRM
    Microsoft Dynamics CRM
    Online Research
    Data Entry
    Social Media Management
  • $35 hourly
    Experience includes over 30 years in the commercial distribution industry. My professional career path includes inside & outside sales, sales management, lead generation and development, product and inventory management, customer retention and growth, extensive customer service including conflict resolution, pricing and profit margin management, as well as other aspects of business. I employ strong listening skills to uncover opportunities that most walk right past.
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    Customer Service
    Business Development
    Phone Communication
    Lead Generation Strategy
  • $18 hourly
    Young professional with over 10 years of Customer Service experience. Efficient, hardworking, reliable, with a focus on attention to detail.
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    Professional Experience
    Professional Tone
    Computer Skills
    Customer Service
    Customer Onboarding
    Customer Engagement
    Customer Acquisition
  • $20 hourly
    Professional Summary: Highly skilled and detail-oriented Data Entry Professional with 5+ years of experience maintaining a 99% accuracy rate while entering large volumes of data into databases. SKILLS: - Data entry accuracy - Data quality management - Troubleshooting and error resolution - Time management and efficiency - Data retrieval and updating - Attention to detail - Organizational Skills - Communication Skills
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    Customer Support
    Data Collection
    Customer Care
    Data Entry
  • $15 hourly
    I process a long profitable history of above standard problem solving skills and a strong work ethic, I have been trained on multiple tools and software for business. I also sharpened my customer service skills as a retention representative. As a entrepreneur and head of household I found new levels of conflict resolution and cognitive empathy that I will reflect in my actions.
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    Employee Communications
    Business Proposal Writing
    Mental Health
    Problem Solving
    CRM Software
    Resolves Conflict
  • $30 hourly
    🌟 Top Notch Customer Service & Technical Support Specialist | 5+ Years of Experience | Expert Problem Solver 🌟 Welcome to my Upwork profile! I am a dedicated Customer Service & Technical Support Specialist with over five years of experience, committed to delivering exceptional service and efficient technical solutions. My unique blend of customer service excellence and technical expertise ensures that your customers receive the best support possible. Here’s how I can elevate your support team: 🛠 Technical Support Skills: • Operating Systems: Proficient in Windows, macOS, and Linux • Networking: Skilled in network configurations, troubleshooting, and security protocols • Software & Hardware: Expert in diagnosing and repairing software and hardware issues • Remote Support: Experienced with remote desktop tools, ticketing systems, and virtual assistance platforms 💬 Customer Service Excellence: • Effective Communication: Clear, professional, and empathetic communication tailored to each customer’s needs • Problem Resolution: Swift and effective problem-solving skills to address and resolve customer concerns • Multi-Channel Support: Proficient in handling support via phone, email, chat, and social media • Customer Retention: Strategies to enhance customer loyalty and retention through exceptional service • Customer Education: Empowering customers with knowledge and resources to utilize products/services effectively 💡 Why Choose Me? • Customer-Centric Approach: Dedicated to understanding and meeting customer needs to ensure satisfaction • Technical Proficiency: Combining technical know-how with excellent customer service to provide holistic support • Proactive Service: Anticipating issues and providing proactive solutions to prevent future problems • Attention to Detail: Meticulous attention to detail, ensuring accurate and thorough responses • Dependable Team Player: Reliable and collaborative, thriving in both independent and team-oriented settings 💬 Client Testimonials: "Remarkable customer service! Resolved my issue quickly and went above and beyond to ensure I was satisfied." "Highly knowledgeable and professional. A go-to expert for any customer service and technical support needs." I am excited to bring my combined expertise in customer service and technical support to your projects, ensuring smooth operations and happy customers. Whether you need ongoing support or assistance with a specific issue, I am here to help. Let’s work together to enhance your customer experience and solve your technical challenges. 🚀 Ready to elevate your customer service and technical support experience? Hit that hire button, and let’s get started!
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    Customer Relationship Management
    Technical Support
    Customer Onboarding
    Microsoft Office
    Calendar Management
    Appointment Scheduling
    Virtual Assistance
    Customer Support
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