Hire the best Customer Retention Specialists in Pennsylvania

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$150 hourly
Philip B.
- 5.0/5
- (25 jobs)
Organizational Research and Development, provides employee engagement and professional development programs for leaders who intentionally want to unlock the best in every employee. Our solutions range from emotional intelligence and executive coaching to workshop trainings, and survey administration. We work in partnership with our clients to ensure they see, and experience, noticeable improvements in their workplace culture. My expereince and education includes: Nearly a decade of successful work in employee engagement and organizational culture Master's in Organizational Development and Leadership Bachelor of Arts in Communication Studies Minor in Peace and Conflict Studies Completion of an ACTP Leadership Coaching Program Leadership Chester County My experience in coaching, consulting, and providing organizational solutions has helped businesses discover a reliable and knowledgeable partner that they can trust and continuously utilize when needed. Experience includes: Executive and employee coaching Workshop and training design Survey design on employee engagement and culture Employee training and development Research and analysis Conflict resolution and feedback communication Organization communication Mission statement and core value design OKR's

Customer Retention
HR & Business Services
Organizational Development
Customer Experience
Executive Coaching
Human Resource Management
Organizational Behavior
Business Coaching
Employee Engagement
Leadership Development
Employee Communications
Employee Training
$80 hourly
Jacqueline H.
- 5.0/5
- (4 jobs)
Sales Consultant with over 15 years of B2B Experience. I have had roles in marketing, sales, and project management in highly competitive markets. If you need an ambitious, goal-oriented individual to help with your sales efforts or oversee a project, I am your person! My skills include: - Developing and implementing sales plans - Building a database of qualified prospects - Market research - Growing under developed territories - Growth & retention of current clients - Project management and key account management - Motivating and leading sales teams - Customer Service and problem solving I would love to work with you and your team to bring value to your sales and marketing projects. Let's chat about how I can help!

Customer Retention
Sales Development
Customer Satisfaction
Communication Skills
Sales Strategy
Market Research
$65 hourly
Katy A.
- 5.0/5
- (1 job)
Hi I'm Katy, a vibrant 51 year old, GenX UGC creator. With 15 years of digital marketing expertise and a background as a TV news videographer, I blend professionalism with creativity to deliver engaging, authentic content. My content is centered on travel, healthy living, skincare, curly hair, and small dogs—though Katy’s always up for new challenges (just don’t ask me to skydive!). Specializing in both organic and paid content, I helps brands connect with their audience through relatable, high-quality social media content. Let’s create something that sticks—together.

Customer Retention
Customer Onboarding
SMS
Digital Strategy
Digital Project Management
Writing
Customer Service
Strategy
Communications
Content Marketing
Customer Segmentation
Content Rewriting
Content Editing
UGC
$65 hourly
Tyler F.
- 5.0/5
- (1 job)
I'm Tyler, and I bring a wealth of ten years' worth of experience in customer-centric roles, ranging from Customer Success to End User Support. Currently, I proudly serve as the Support Operations Manager at a well-regarded SaaS company. In this capacity, I adeptly guide both the customer support team and our esteemed clients. However, my genuine enthusiasm ignited in 2015 when I embarked on the journey of WordPress Design & Management with Rachel's Helping Hands Cancer Foundation. This ongoing experience has allowed me to continually explore emerging trends and technologies within the digital realm. Software Tools & Skills: ⭐WordPress Design: Creating WordPress websites doesn't require coding knowledge. What's essential are the concepts, the imagination, and a keen ear for your customer's requirements. These elements come together to craft something truly remarkable, which is precisely my expertise. I actively listen, comprehend, outline a comprehensive proposal, and ensure perfect clarity about what you'll receive. ⭐WordPress Management - My proficiency in WordPress Design extends to WordPress Management as well. For every WordPress website, I employ top-tier management plugins with no cost to you. These ensure secure updates, vulnerability assessments, and efficient handling of themes and plugins. Additionally, each website benefits from regular monthly backups and real-time monitoring, allowing me to promptly address any potential issues that may arise. Web Design Skills - [ ] Full WordPress Buildouts - [ ] Consultation to discuss website needs, requirements, & scope for complete WordPress website - [ ] Canva/Figma Wireframe to WordPress - [ ] 100% Responsive Website on all device types - [ ] WordPress Theme Customizations - [ ] WordPress Image Optimizations - [ ] Gravity Forms Plugin included (Pro Version) - [ ] WordPress Website Migration to another host/provider - [ ] Existing WordPress Website Edits & Management - [ ] Coming Soon/Under Maintenance Landing Pages - [ ] Live Chat Integrations - [ ] Free Royalty Images included - [ ] ..and More, just ask

Customer Retention
Leadership Skills
Digital Project Management
WordPress
Website Maintenance
Customer Experience Management Software
Management Skills
Customer Onboarding
Zendesk
HappyFox
Customer Support
$50 hourly
Leigh F.
- 0.0/5
- (1 job)
With over 10 years’ experience in small business development, I am an expert in business and strategic planning. I have years of experience competing business and marketing plans, financials projections and business research. I am a nationally recognized business consultant available to help with you small business needs.

Customer Retention
Business Modeling
Leadership Development
International Business
Underwriting
Leadership Training
Business Consulting
Community Development
Leadership Skills
Customer Retention Strategy
Business
Finance
Business Development
Finance & Accounting
Strategy
$50 hourly
Amy L.
- 0.0/5
- (1 job)
My goal is to contribute to an organization's client satisfaction and retention by applying strong communication and analysis skills to the projects and issues they raise, delivering and exceeding the level of support they expect. I have over 20 years of experience in customer-focused project and support work across a wide variety of industries, including banking, insurance, education, social services, and live theatre. I’ve also operated my own custom art business. In each role, I interacted directly with clients, serving their ongoing support needs as well as leading projects for them from start to finish. I am a detail-oriented and highly organized person with strong written and verbal communication skills. Through my years of experience I’ve learned how to uncover the true causes of issues and problems that arise and find the best possible solutions for them, or workarounds if no immediate solution is possible. I understand the need to keep both the customer and the organization informed and updated on all projects and issues throughout the life of the support need or project. Thanks to the diversity of my prior experience I am highly adaptable to new environments, processes, and systems and have a high aptitude for learning and adjusting to them. I work equally well as a single specialist or as part of a team, and I always strive to deliver the highest quality service possible.

Customer Retention
Teaching
Painting
Product Knowledge
Writing
Zoom Video Conferencing
Drawing
Product Support
Customer Support
Project Management
Microsoft Office
Education
$10 hourly
Olivia T.
- 5.0/5
- (2 jobs)
Accomplished horror film and book reviewer. With nearly ten years of experience with film festival submission committees, and over five years of experience of working in public libraries, my goal is to help filmmakers and authors find their audience.

Customer Retention
Critical Thinking Skills
Film Criticism
Problem Solving
Research Paper Writing
Written Language
Written Comprehension
Creative Strategy
Time Management
Book Review
Creative Writing
$33 hourly
Rachel T.
- 0.0/5
- (0 jobs)
BUSINESS DEVELOPMENT PROFESSIONAL * Highly skilled customer satisfaction builder focused on engagement, loyalty and success * Extensive experience with B2B and B2C sales * Customer service driven professional with attention to detail * Business operations skills, data base management, sales, marketing, P&L analytics, program development, time management, verbal and written and presentation communication skills * Team leader with well tuned ability to prioritise, delegate and motivate staff * Passionate and empathetic with desire to make genuine impact for clients and on profitability * Self motivated, strategic leader and proactive team player __________________________________________________________________ * Proven leader. * Employee support * Client support * Business analysis * Marketing & Advertising * Planning and Development

Customer Retention
Event Planning
Business Development
Outbound Sales
Proofreading
Marketing
Sales
$38 hourly
Tim Y.
- 0.0/5
- (0 jobs)
OPERATIONS AND SALES MANAGER * Experienced remote and autonomous Manager who thrives on being proactive and accountable to on-site or distant ownership. * Passionate and motivated point-of-contact who continually strives to bridge the company, employees and customer and to have all reach their maximum potential * Top-tier Ingredient and Equipment Sales Manager with extensive experience hitting and beating sales goals and metrics. Increased annual territory sales by 33.5% in 2020 and 14.3% profit increase from 2020 to 2021.

Customer Retention
Freshworks CRM
Freshdesk
Google Sheets
Administrative Support
B2B Marketing
Shipping & Order Fulfillment Software
Ecommerce Order Fulfillment
Sales & Inventory Entries
Sales Management
Customer Acquisition
Data Entry
Project Management
$150 hourly
Cedric F.
- 0.0/5
- (0 jobs)
I help VC/PE-backed SMBs boost EBITDA and gross margins through advanced analytics, clean financials, strategic finance, and operational transformation. I'm a Harvard and Wharton graduate (Finance), YC-backed founder, and former growth equity analyst focused on Series A & B fintech and marketplace businesses. I previously scaled a marketplace from $0–$10M in two years as co-founder, CFO, and COO. I’ve raised funding from top-tier VCs and strategic Fortune 500 partners, so I know what investor-ready looks like. I help SMBs craft high-impact fundraising strategies—valuation and exit planning, financial modeling, KPI storytelling, pitch decks, and investor process playbooks. Today, I’m building the largest CFO advisory firm dedicated to helping VC/PE-backed SMBs scale into sustainable, high-margin, high-EBITDA enterprises.

Customer Retention
Fundraising
Strategic Planning
Process Improvement
Data Analysis
AI Implementation
AI Consulting
Inventory Management
Business Operations
Finance
Financial Analysis & Valuation
Financial Analysis
Management Consulting
Financial Planning
$45 hourly
Bhavi D.
- 0.0/5
- (0 jobs)
I’m an AI-savvy growth and brand marketer who blends generative-AI content creation, predictive analytics, and classic performance tactics to move revenue fast. Leveraging tools like ChatGPT, Martech, Jasper, and GA4’s ML insights, I’ve turned $2M in ad spend into $8M ARR, cut CAC 30%, and shipped 40+ AI-assisted PR/content campaigns that reached 60M+ eyes. Whether you need an LLM-powered content engine, an automated HubSpot lifecycle, or machine-learning bid strategies across Google and Meta, I design data-tight funnels that make C-suite metrics pop—at startups and Fortune-500s alike.

Customer Retention
Social Media Strategy
Lead Generation
Customer Lifecycle Messaging
Product Marketing
Conversion Rate Optimization
Customer Acquisition
Content Development
Advertising
Marketing Automation
Growth Strategy
Sales & Marketing Collateral
Brand Strategy
Digital Marketing
$40 hourly
Deborah V.
- 0.0/5
- (1 job)
I have 19 years of customer and technical support experience, primarily in supervisory roles. I believe that exceptional customer support can make or break a company, and I strive to turn every interaction into an opportunity for brand advocacy. Colleagues and customers commend my attention to detail, empathy, patience, and positive attitude. I possess strong troubleshooting skills, helping customers adjust settings or identifying bugs for developer attention. I am also an expert in Zendesk, specializing in efficiency, workflows, and automations.

Customer Retention
Testing
Technical Support
GoodData
Sales
Bug Reports
Zendesk
Customer Support
$20 hourly
Clifton G.
- 5.0/5
- (1 job)
Creative, Problem Solving Customer Service Representative and Social Media Specialist with 3+ years of Customer Service Experience and 1 year of Social Media Experience. Well-versed in social media customer service, with an attention for detail, critical thinking and collaboration. 1. Customer Service: Customer Retention, Problem Solving, and Conflict Resolution 2. Data Entry: Attention To Detail, Accuracy, and Working Independently 3. Computer Skills: Microsoft Office/Google Drive, Microsoft Dynamics CRM, and Salesforce

Customer Retention
Salesforce CRM
Microsoft Dynamics CRM
Online Research
Data Entry
Social Media Management
$18 hourly
Candy W.
- 0.0/5
- (0 jobs)
Young professional with over 10 years of Customer Service experience. Efficient, hardworking, reliable, with a focus on attention to detail.

Customer Retention
Professional Experience
Professional Tone
Computer Skills
Customer Service
Customer Onboarding
Customer Engagement
Customer Acquisition
$20 hourly
Kaylie L.
- 0.0/5
- (3 jobs)
Are you looking for a reliable, proactive, and experienced 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 who can represent your brand with professionalism and empathy? I bring 𝟖+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐡𝐚𝐧𝐝𝐬-𝐨𝐧 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 in customer service and support across multiple industries, helping businesses improve customer satisfaction, streamline support workflows, and build loyal client relationships. I’ve handled high volumes of customer inquiries via 𝐥𝐢𝐯𝐞 𝐜𝐡𝐚𝐭, 𝐞𝐦𝐚𝐢𝐥, 𝐚𝐧𝐝 𝐩𝐡𝐨𝐧𝐞, managed ticketing systems like 𝐙𝐞𝐧𝐝𝐞𝐬𝐤 𝐚𝐧𝐝 𝐅𝐫𝐞𝐬𝐡𝐝𝐞𝐬𝐤, and supported operations using tools like 𝐂𝐑𝐌 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬, 𝐆𝐨𝐨𝐠𝐥𝐞 𝐖𝐨𝐫𝐤𝐬𝐩𝐚𝐜𝐞, and 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝐎𝐟𝐟𝐢𝐜𝐞. 𝐇𝐞𝐫𝐞’𝐬 𝐰𝐡𝐚𝐭 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐰𝐢𝐭𝐡: ✅ 𝐄𝐦𝐚𝐢𝐥 & 𝐋𝐢𝐯𝐞 𝐂𝐡𝐚𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Quick, empathetic, and clear responses to customer inquiries ✅ 𝐂𝐑𝐌 & 𝐓𝐢𝐜𝐤𝐞𝐭𝐢𝐧𝐠 𝐓𝐨𝐨𝐥𝐬: Proficient in Zendesk, HubSpot, Freshdesk, and Salesforce ✅ 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐓𝐚𝐬𝐤𝐬: Scheduling, inbox management, travel coordination, and data entry ✅ 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 𝐁𝐚𝐬𝐞 & 𝐇𝐞𝐥𝐩 𝐃𝐨𝐜𝐬: Writing FAQ content, SOPs, and internal documentation ✅ 𝐎𝐫𝐝𝐞𝐫 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠 & 𝐈𝐬𝐬𝐮𝐞 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧: Refunds, exchanges, tracking updates, and customer retention ✅ 𝐁𝐢𝐥𝐢𝐧𝐠𝐮𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: French, Spnish 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞: ✔️ Polished communication with a friendly and solution-focused tone ✔️ Highly organized and capable of multitasking with attention to detail ✔️ Adaptable to various tools, systems, and customer service platforms ✔️ Strong problem-solving mindset and ownership of tasks ✔️ Flexible with working hours and timezone availability Let’s build customer experiences that turn support into satisfaction. I’m ready to help your business grow—starting today. 𝐊𝐞𝐲𝐰𝐨𝐫𝐝𝐬 𝐓𝐚𝐠𝐬 customer support specialist, live chat support, email support, zendesk, virtual assistant, customer service representative, CRM support, help desk, technical support, admin support, data entry, order management, support ticketing, Freshdesk, support agent, chat support, customer service, remote support, support assistant, customer retention

Customer Retention
Data Entry
Zendesk
Administrative Support
Virtual Assistance
QuickBooks Online
Bookkeeping
Product Support
Ecommerce
Customer Relationship Management
Social Media Management
Customer Service
Ecommerce Support
Online Chat Support
Email Support
$15 hourly
Nicole B.
- 1.0/5
- (1 job)
I'm a Customer Support Specialist with over 30 years of Customer Service experience. I have worked in retail, call centers and from home running my own children's party business. I also love to write and have many blogs on various subjects tied into Affiliate Marketing. I am very familiar with social media as I have used it to market my own business as a traffic driver. If you are looking for someone who is a fun, creative, organized, flexible, a fast learner and works hard then you should definitely not pass me by.

Customer Retention
Email Communication
Sales
Creative Writing
Blog Writing
Customer Support
Social Media Management
Phone Support
$15 hourly
Hope G.
- 0.0/5
- (0 jobs)
I am a high school student looking for a part time job. I am very creative and pick up skills quickly. I am self-taught in many skills, such as Photoshop, and am always looking to improve. I am also quite good at customer service and assistive jobs

Customer Retention
Virtual Assistance
Data Entry
Customer Service
Google Sheets
Microsoft Word
Microsoft Excel
Google Docs
Google
$30 hourly
Carolina R.
- 0.0/5
- (0 jobs)
Hi, I’m Carolina — a licensed cosmetologist and mobile nail artist passionate about bringing luxury beauty services right to your doorstep. I specialize in acrylics, gel manicures, and custom nail art, creating personalized looks that make every client feel confident and cared for. I love combining my technical skills with a warm, calming approach to deliver a true salon experience — without the hassle of travel. When I’m not working hands-on, I share my nail art and beauty tips on TikTok and Instagram to inspire and connect with others. Looking ahead, I’m excited to grow into product reviewing and brand partnerships, helping people discover the best beauty products while sharing honest, trusted opinions. Let’s connect — I’m here to make beauty easy, accessible, and luxurious for you!

Customer Retention
Review
Communication Skills
Social Media Advertising
Upselling
Digital Marketing
$25 hourly
Denise V.
- 0.0/5
- (0 jobs)
I am a masters level psychotherapist who also specializes in customer service and administrative support. I can help with any administrative needs including but not limited to scheduling, Microsoft suite, data entry, payroll, medical billing, etc. please reach out with any questions!

Customer Retention
Meeting Notes
Management Skills
Call Scheduling
Research & Development
Time Management
Medical Billing
Customer Engagement
Customer Care
Documentation
Scheduling
Policy Development
Typing
Virtual Assistance
Data Entry
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