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Hire the best Customer Retention Specialists in San Francisco, CA

Check out Customer Retention Specialists in San Francisco, CA with the skills you need for your next job.
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  • $75 hourly

    • 4.9/5
    • (11 jobs)
    I have 13 years of sales related experience in the software technology industry. As of 2020, I've worked as a full time freelance writer. My expertise includes SaaS sales and marketing, revenue operations, sales operations, Salesforce, and more. I work with startups, revenue communities, and established tech companies who are bringing value to the world with their innovative products. I'd love to help your company create: - blog articles - subject matter expert interviews - event write ups and transcriptions - whitepapers and ebooks - case studies
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    Sales & Marketing Collateral
    Writing
    Email Etiquette
    Email Communication
    Email Copywriting
    Article Writing
    Copywriting
    Fact-Checking
  • $56 hourly

    • 5.0/5
    • (1 job)
    I am a Chiropractor, Care plan manager, Business Manager, and Marketing Manager. I have started and built my successful business. I am looking for a change and a remote opportunity. Fast learner, Bilingual, Multitasker, and People person. Regular communication is important to me, so let’s keep in touch.
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    Customer Relationship Management
    Virtual Case Management VCM
    Google AdSense
    Microsoft Office
    Business
    Freelance Marketing
    Administrate
    Marketing
    Business Management
  • $125 hourly

    • 5.0/5
    • (3 jobs)
    Innovative product management and marketing leader with a track record of strong results. Extensive experience leading the development of customer focused products, services and solutions. Unique ability to combine strong creative, analytic, leadership, project management and technical skills to achieve superior outcomes. Specifically skilled in bringing rigor to planning and execution. Specialties: o Strategy/Planning/Innovation o Business Case/Roadmap Development o Product Marketing o Product Management o Interaction Design o Marketing Communication o Customer Experience o Customer Care o Vendor/Technology Selection o Customer Satisfaction Research
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    Product Marketing
    Customer Experience
    Strategic Plan
    Program Management
    Project Plans
    Project Management
    Product Management
  • $65 hourly

    • 5.0/5
    • (1 job)
    Marketing professional with 8+ years of experience driving business growth in product-centric organizations. ► Led the first-ever product-led brand campaign, surpassing BAU campaigns and generating a revenue increase of $950k. ► Conducted comprehensive customer journey audits and analyzed competitor and market data to deliver $6.8M in prioritized revenue, considering ease of implementation, customer impact, and business outcomes. ► Developed and executed numerous successful digital marketing campaigns: - Implemented a highly effective social retargeting strategy, resulting in a revenue growth of 10%. - Conducted paid search audits and optimized the account, driving a revenue increase of $3.2M. - Utilized data audits to perform UX/UI analysis, providing actionable recommendations that led to a 2-percentage-point increase in conversion rate. Specialties: Marketing Strategy, Product Marketing, Market Research, Consumer Research, Marketing Analysis, Strategic Planning, Marketing Operations, Digital Marketing, Customer Experience
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    Consumer Research
    Customer Lifecycle Messaging
    Customer Acquisition
    Marketing Audit
    Cross Functional Team Leadership
    Marketing Operations & Workflow
    Product Marketing
    Digital Marketing Strategy
    Digital Marketing Management
    Forecasting
    Strategic Planning
    Strategy
    Marketing
    Product Strategy
  • $188 hourly

    • 0.0/5
    • (0 jobs)
    Partnership success and business development leader with 15+ years of experience in the private and nonprofit sectors. Strategic relationship builder and results-driven leader with a passion for driving purpose-driven cross-sector partnerships to benefit underserved communities. Skilled at cultivating, implementing and growing programs involving diverse stakeholders that maximize shared value.
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    Direct Marketing
    Customer Acquisition
    Program Management
    Client Management
    Implementation
    Problem Solving
    Partnership Development
    Affiliate Marketing
    Cross Functional Team Leadership
    Business Development
  • $100 hourly

    • 0.0/5
    • (0 jobs)
    With over a decade in customer success (at companies like LinkedIn, Salesforce, and Gainsight), I now partner with clients to help drive customer success strategies across industries and across customer type. I specialize in optimizing customer outcomes, experience, and growth strategies. -CUSTOMER RETENTION: I can help you define your customer retention strategies and increase your customer retention/decrease churn. I do this through a proven methodology that I'm happy to share more with you on a call. -CUSTOMER EXPANSION: I can help you find areas of opportunity within your customer base to help grow your customers. -NPS: I can help build and deploy NPS surveys to ascertain customer sentiment quickly. -CUSTOMER JOURNEY MAPPING: I can help define the lifecycle of a customer at your company and help you understand which touchpoints we should act on. -CUSTOMER SEGMENTATION: I can help segment your customers (often a critical challenge!) based on region, logo, size, business unit, product, etc. The way we segment is dependent on your industry and customer base, and I can help you understand the best way to go. -CUSTOMER SYSTEMS/TOOLING IMPLEMENTATION: I can help you evaluate which tools you need for your customer success team and then do the implementation for you. Often, my implementation prices are far less expensive than most vendors, and I'll be happy to work with you to build a custom strategy! -HIRING PLANS/ORG STRATEGY: I can help you understand how to structure your customer success organization (where should you start? CSMs? Support? Services? When do you hire in Ops?) and build the hiring profiles for your net new hires. I can even participate in interview cycles if you'd find that helpful. -PROCESS DEFINITION AND BUILDOUT: I can help define key processes you'll need (executive alignment, risk management, cadence calls, business reviews, etc) and build them. -ENABLEMENT: I can do enablement trainings for your individual contributors and management team to understand how they should be focusing, impart best practices, and take feedback that we should be aware of as a company. I can also do trainings for your customer base on product roadmaps and other relevant company updates that your customer base should be aware of. -CHANGE MANAGEMENT: I can work with your company to drive change management both internally and across your customer base (one of the most effective ways of driving increased customer retention). And everything else related to customer success. If you have a project, please let me know and I'd be happy to offer a free consultation to see if we're a fit!
    vsuc_fltilesrefresh_TrophyIcon Customer Retention
    Customer Lifecycle Messaging
    Customer Retention Strategy
    Customer Segmentation
    Customer Satisfaction
    Customer Onboarding
    Customer Portal
    Customer Experience Management Software
    Customer Experience
    Customer Engagement
    Customer Care
    Customer Analysis
    Customer Acquisition Strategy
    Customer Service
    Community Management
  • $70 hourly

    • 0.0/5
    • (0 jobs)
    I am the customer whisperer :) CUSTOMER SUCCESS MANAGER CUSTOMER EXPERIENCE MANAGER CUSTOMER SUPPORT TEAM LEAD Customer Success Manager with 10+ years of experience in enhancing customer relationships, boosting retention, and leading smooth onboarding for complex products. I pride myself on blending technical expertise with a warm, customer-centric approach prioritizing empathy and satisfaction. Proven ability to deliver a 95% retention rate and a 20% increase in client satisfaction. An effective leader in remote environments, skilled in CRM tools, and dedicated to fostering collaboration and understanding customer needs. Bilingual in English and Italian.
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    Customer Satisfaction
    Customer Feedback Documentation
    Customer Data Platform
    Customer Lifecycle Messaging
    Customer Experience Management Software
    Customer Experience
    Customer Care
    Project Management
    Customer Engagement
    Customer Support
    Community Management
    Technical Project Management
    Phone Communication
    Customer Service
  • $80 hourly

    • 0.0/5
    • (0 jobs)
    I'm an expert in building customer success (CS) functions from the ground up. Whether you're trying to retain more customers, reduce the customer's time to value, or optimize Sales/CS operations, I can help. Highlighted Accomplishments: ✅ Upgraded 1/3 of customer base to new pricing model, leading to 20% increase in MRR. ✅ Created a 6-course onboarding program, reducing customer's time-to-first-milestone by 3 days. ✅ Hosted the first ever in-person customer/partner conference, leading to stronger relationships. ✅ Installed a health dashboard to identity trends & upsell opportunities, driving $50k in new MRR. ✅ Developed playbooks to take action on at-risk and disengaged accounts, leading to 100% NRR. ✅ Collected customer feedback, reported priorities to Product, leading to new features monthly. ✅ Conducted executive business reviews to align priorities and showcase/drive investment value. ✅ Collaborated with support daily to resolve potential issues while minimizing SLA disruption.
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    Email Marketing
    Coaching
    Loyalty Marketing
    Klaviyo
    Shopify
    Lead Generation
    Customer Experience
    Startup Consulting
    Relationship Management
    Adoption
    Upselling
    Training
    Customer Onboarding
    Account Management
  • $23 hourly

    • 0.0/5
    • (0 jobs)
    I'm a dedicated SaaS sales development professional with aspirations for customer success. My diverse background spans outdoor advertising, publishing, the oil and energy industry, craft beer, and software. This varied experience has equipped me with a robust blend of soft and hard skills in sales, operations, and customer support. I'm a strong advocate for diverse methodologies and enjoy discovering new ideas from unique sources and individuals, integrating these insights into my work. My primary focus is on post-sales activities, where I take pride in understanding and resolving customer challenges while providing exceptional service and value. If you're interested in a conversation, feel free to ping me!
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    Cross-Selling
    Upselling
    Customer Satisfaction
    Customer Feedback Documentation
    Customer Experience
    Price & Quote Negotiation
    Spreadsheet Software
    CRM Software
    Business Operations
    Data Analytics
    Sales Call
    Sales & Marketing
    Phone Communication
    Customer Service
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