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Hire the best Customer Retention Strategy Freelancers in Washington

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  • $145 hourly

    • 5.0/5
    • (41 jobs)
    ✅ Upwork Top 1% | ✅ Expert-Vetted | ✅ B2B | ✅ Start-Up | ✅ Fortune 100 💫" Kelly is an outstanding business partner who drives clear action toward achieving big bold goals. She has an incredible ability to see through chaos to focus on driving significant business impact.” 💫" Kelly is a master at grokking markets, analyzing trends and working on a plethora of different go-to-market strategies. Hi! I'm a seasoned marketing professional with years of director-level experience building and managing marketing teams at Fortune 100 companies. I've been lucky enough to be a part of some of the most compelling brands out there—like Microsoft, where I was responsible for creating our global enterprise brand story, expressing value propositions for each industry, and envisioning go-to-market strategies for our solutions. I created the tools and processes to do this consistently and at scale, which led me to start my own consulting practice. Now, I bring these skills and tools to startups—and help them build the right marketing strategies from day one. In addition to working with early-stage companies, I'm also available for consulting in brand and marketing strategy, messaging and value prop development, content creation and management, and customer acquisition and retention campaigns. I'm a data-driven strategist who loves to dig into numbers to find interesting insights. I believe in using research, data and analytics to develop a strategy, and then use those insights to drive creative campaigns. With my clients, we set goals to measure progress at every stage, and using this data to iterate and make continuous improvements until we achieve our desired results. If you want to learn more about how I can help your business grow, invite me to your project. Regards, Kelly
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Brand Strategy
    SaaS
    Content Strategy
    Messaging Framework
    B2B Marketing
    KPI Metric Development
    Conversion Rate Optimization
    Digital Marketing
    Campaign Management
    Customer Acquisition Strategy
    Market Analysis
    Marketing Strategy
    Brand Positioning
  • $15 hourly

    • 5.0/5
    • (4 jobs)
    I am a finance professional turned into a product manager! I have over 5 years of working as a Finance Manager at various companies like Deloitte and Diageo where I have built and delivered Annual Operating Plans, monthly budgeting, supply chain optimization, strategy and various capital productivity budgets. I am currently helping a product marketing consultancy out with their blog writing and linkedIn content repository creation. Tools - Expert level knowledge with Microsoft Excel, Google Spreadsheets, Ms-PowerPoint, Google Slides, SEO, Word Power BI, Tableau, Figma, Jira, Canva and so on. Hit me up for anything finance, excel, SEO, presentation and much more!
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    SEO Writing
    Financial Modeling
    Product Analytics
    Product Features
    Forecasting
    SAP
    Tableau
    Figma
    Program Management
    Microsoft Office
    Customer Retention
    SQL
    Microsoft Power BI
    Financial Planning
  • $38 hourly

    • 0.0/5
    • (0 jobs)
    Professional Summary Proven leader with over 18 years of experience in managing high-performing teams to drive customer success, improve KPIs, and develop customer-centric solutions. Skilled in performance management, process improvement, and customer retention strategies. Successful facilitator for all employment levels that engage the classroom for a successful transfer of knowledge. Seeking to leverage expertise in leadership, customer experience, and facilitation to develop strong leadership teams that will use the skills to retain employees and drive high-performing teams.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Sales
    Order Fulfillment
    Order Entry
    Call Center Management
    Incentive
    Quality Assurance
    Facilitation
    Training
    Leadership Development
    Coaching
    Data Entry
    Phone Communication
    Customer Service
  • $100 hourly

    • 0.0/5
    • (0 jobs)
    15+ years in sales and business development with an additional focus on operations. Have worked with multiple commercial equipment manufactures and developed and successfully have executed high growth strategies. Also am a business owner myself with a cafe, bakery and meadery/winery/cider house. On the sales side of things, I have exponentially grown businesses with a large focus on international distribution partners, as well as smaller b2b sales here in the states. I've managed teams of sales people, marketing/branding teams, customer service and success leaders, as well as technical support. In addition to sales, I have also managed and led large operations teams and held C suite roles focussed on day-to-day management of companies. I have experience in lean manufacturing, logistics, purchasing, accounting, supply chain, ERP system integrations and more! Looking forward to looking forward to discussing whether or not I'm a good fit for you and your team and what you're needing assistance with! I am a strong project manager and happy to take on small-large one time projects, or part-time continued work if the fit is right.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Market Research
    Product Development
    Customer Service
    International Sales
    Espresso
    Customer Support
    Brand Consulting
    International Development
    Business
    Brand Identity
    Sales
    Intuit QuickBooks
    Business Development
  • $30 hourly

    • 0.0/5
    • (0 jobs)
    With extensive experience in Division I Athletics Administration and Higher Education SEM units, I bring a strong background in supporting and advancing institutional goals. I am a self-motivated professional with excellent written, communication, and time management skills, capable of managing multiple projects in a fast-paced environment. My experience working with diverse populations and my commitment to integrity underscore my ability to foster a culture of civility and forward-thinking. I am highly organized, with a professional approach to office support and customer service, and am adept at working both independently and as part of a team. My collaborative nature and leadership skills enable me to contribute effectively to achieving shared goals, always aligning with the vision and mission of the organization.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Microsoft Excel
    Quality Control
    Automation
    Compliance
    Strategic Audit
    Strategic Planning
    Outreach Strategy
    Academic Transcription
    Video Transcription
    Higher Education
    Customer Relationship Management
    Customer Service
    Sports Coaching
    Coaching
  • $30 hourly

    • 4.5/5
    • (2 jobs)
    CAREER PROFILE SUMMARY Proactive and customer-focused professional with a proven track record in delivering exceptional service and building lasting relationships in both B2C and B2B environments. Adept at understanding and addressing the unique needs of clients, I bring a diverse skill set and unwavering commitment to ensuring customer satisfaction. With a background in sales and support, I am well-equipped to excel in a face-to-face customer role. My core strengths include A passion for understanding customer needs and providing tailored solutions to exceed their expectations. Known for actively listening and responding effectively to build trust and loyalty. I offer extensive experience in sales and product education, enabling me to communicate the value of products and services to clients effectively. Able to highlight features and benefits and address concerns with confidence. A natural ability to connect with customers on a personal level, fostering strong and lasting relationships. I excel in building rapport with clients from diverse backgrounds, promoting brand loyalty, and being a collaborative team player who works well with cross-functional teams to ensure a seamless customer experience. I can contribute insights and feedback to improve products and services. Furthermore, I am a quick and adaptable thinker, capable of finding creative solutions to challenges that may arise during customer interactions. I am known for resolving issues promptly and efficiently. Also, comfortable in both B2C and B2B settings, I am flexible in my approach, adjusting to the unique requirements and expectations of different customer segments. I can navigate between these two environments seamlessly. I offer excellent verbal and written communication skills, enabling me to convey complex information clearly and effectively. I'm proficient in using various communication channels to engage with customers. I am enthusiastic about the opportunity to utilize my skills and experience in a face-to-face customer role, delivering exceptional service, driving sales, and strengthening customer relationships in both B2C and B2B contexts. My dedication to customer satisfaction and my ability to adapt to diverse customer needs make me an ideal candidate for this role.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Salesforce
    Contract Negotiation
    Business Presentation
    Customer Acquisition
    Management Skills
    Contract Drafting
    CRM Software
    Customer Relationship Management
    Client Management
    Product Development
    Statistics
    Sales
    Relationship Management
  • $25 hourly

    • 0.0/5
    • (2 jobs)
    I'm Tyler. I am a self-motivated professional that seeks to innovate and overcome obstacles, acquire new skills, and broaden my knowledge on all topics to round me out in all areas of professionalism and expertise. I specialize in call center work and Data Entry. I am a business owner of an LLC and have knowledge in business management and development for the past 5 years. No project length is too long, my goal is to provide you with top of the line Data Entry, Customer Support over Email and Chat, or reach out to clients over Phone or messenger for as long as you need it and to support your business, operations, and help you develop and upscale your business. If you succeed; I succeed. My best interest is to ensure that you do! Here a few things that I can provide for your business: My skills include but are not limited to: • Data Entry • Customer Service • Conflict Resolution • Inbound & Outbound Calls, • PDF; DOCX; etc, • Transcription, • 125WPM, • Computer and Technical Skills, • Software Knowledge, • Multi-tasking, • Communication (College level: Written and Verbal), • Punctual and always On Task, • Start 5 minutes Early; Leave 5 Minutes Late, • Complex problem solver, • Outside of the box thinking, • Utmost care for company brand name and client relationship. • Stable Diffusion & AI Art • Ensuring YOU succeed. Rate is negotiable dependant on business needs, depending on your tasks or what is offered I may offered or expected I may offer a higher or lower rate. I am open to short term contracts for lower rates that can later turn into long term contracts.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention Strategy
    Tech & IT
    Cold Calling
    Upselling
    BPO Call Center
    Resolves Conflict
    Customer Service
    Call Center Management
    Customer Retention
    Retail Sales Management
    Technical Project Management
    Data Entry
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