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Marina C.

Aigues, Spain

$40/hr
5.0
39 jobs
Hi, I’m Marina! With 20+ years of experience in translation, proofreading, and content marketing, I bring a unique combination of linguistic accuracy and creative flair to every project. A native speaker of Spanish and French, fluent in English (thanks to my university studies in the UK), and Italian, I specialize in helping businesses and individuals communicate effectively across languages and platforms. Here’s what I can do for you: ✅ Professional Translation & Localization I deliver precise, culturally tailored translations that resonate with your audience. I’ve worked in diverse industries, including fashion, food, supplements, and technical equipment, ensuring your message is impactful no matter the context. ✅ Content Marketing Copywriting From engaging blog posts to social media and website content, I craft compelling copy that reflects your brand’s voice, captivates your audience, and drives results. ✅ Multilingual Virtual Assistance Efficient organizational and administrative support to keep your projects on track, in 4 languages. ✅ Multilingual Customer Service Seamless support in multiple languages to enhance your client relationships and ensure satisfaction. ✅ Proofreading & Editing Polished, error-free content with meticulous attention to detail, because first impressions matter. ✅ Transcription Services Accurate audio or video content transcription into professional, ready-to-use text in your preferred languages. ✅ SEO Optimization I optimize your content with proven SEO strategies, helping you rank higher and attract more visitors organically. Why work with me? ✔️ 20+ years of professional expertise ✔️ SEO-savvy, high-conversion copywriting skills ✔️ Culturally nuanced translations tailored to your audience ✔️ Deadline-driven and detail-oriented ✔️ Quick learner, adaptable to new tools and technologies Let’s collaborate to make your project a success! Whether you need expert translations, captivating content, or multilingual support, I’m here to help.
  • Customer Service
  • English
  • Subtitles
  • Proofreading
  • Audiovisual Translation
  • Copywriting
  • Article Writing
  • General Transcription
  • Spanish
  • French
  • Virtual Assistance
  • Translation
  • Italian
  • Content Marketing
  • Content Writing
Shela Paula L.

Cardona, Philippines

$10/hr
5.0
37 jobs
Motivated and hard-working individual with an eagerness to learn. Proactive and dependable. With get it done attitude. Strong computer skills. With a "can do, will do" attitude. eCommerce experience: • Order Fulfillment via Shopify, Aliexpress, Dsers, Oberlo, eBay, Walmart, Cartzy, Wix • Create a Shopify store from scratch • Complete Store Management • Admin Support • Customer Service • Shopify/eBay/Walmart Product listing with variations. • Writing Product Description & SEO Friendly Title • Social Media Management • Shopify Theme Customization • Navigation Customization • Email Handling/Management • Graphics Design Bookkeeping Services: • Quickbooks Online • Xero accounting software • Set-up accounts • Entering & categorizing transactions • Invoicing • Bank Reconciliation • Payroll • Financial Reporting • Profit and Loss • Balance Sheet • Monthly bookkeeping requirements My objective is to assist and render quality service to clients seeking professional assistance. I seek opportunities in a company that provides training and career growth where I can grow professionally, and fully utilize and further enhance my skills, knowledge, and experience to face and overcome the challenges of today’s changing work environment. If you think I am the right fit for your project/team, then don't hesitate to contact me. I would love to hear from you. Thank you for taking the time to read my profile.
  • Customer Service
  • Balance Sheet
  • Intuit QuickBooks
  • Bank Reconciliation
  • Data Entry
  • Bookkeeping
  • Shopify
  • Dropshipping
  • Product Listings
  • Product Page
  • eBay Listing
  • Xero
  • Financial Report
  • Accounting
Angjela D.

Kumanovo, Macedonia

$13/hr
5.0
35 jobs
I am extremely capable of providing the highest quality of work and will never quit a project until the client is 100% satisfied. My top priority is always to meet deadlines by delivering good work in less time. I'm always ready to work with confidence following guidelines as required. I'm widely experienced in the following areas: Web development and Web design, ASP.NET, PHP, databases MySQL, MS SQL. I specialize in Web Research, Lead Generation, Digital Marketing, Affiliate Marketing, Google Analytics, WordPress, and Adobe Photoshop. I have the skill to create a professional Pinterest presence for you. Your updated account will showcase your product, service, or posts to millions of users searching for experts, boards & pins in your niche. During the time period, I will do the following: - New account setup - Analysis and revision of existing account - Update Profile - Pin - Repin - Create new boards that fit in your niche - Organize current boards - Follow People & Boards in your niche - Keep you updated throughout the process with consistent communication - Extra Services Apply for Group Boards - Create & Design Mix & Unique Pins Claim Website Set Up Rich Pins - Monthly Management Packages ~ Please message me for details I have developed my own work methods which combined with my sense for critical thinking, detail orientation and dedication lead to successfully finished projects.
  • Customer Service
  • Social Media Management
  • WordPress
  • Java
  • Adobe Photoshop
  • Virtual Assistance
  • Search Engine Optimization
  • Data Scraping
  • Phone Communication
  • Digital Marketing
  • Email Marketing
  • Project Management
  • Data Entry
  • Market Research
  • Online Research
Cielo Ann A.

Metro Manila, Philippines

$20/hr
5.0
28 jobs
Hi! My name is Cielo. I’ve been in the freelancing industry for over six years now, working as a marketing expert and project manager. I specialize in content management and funnel building, making sure that the company achieves optimal user experience with our systems. I also found interest and have acquired knowledge in hiring, task delegation, and project management. I have kept long-term clients, most of them 6 months and up, and have received excellent ratings and reviews from them. Before getting into freelancing, I have 5 years of solid experience in the BPO industry. I have climbed up the career ladder, started off with taking in calls, then after a few months, was promoted to become a Quality Assurance Specialist, then, became a supervisor and handled a team of 18 chat support and email correspondence representatives. As an employee or contractor, I am very dedicated and committed. I prefer long-term clients but can also provide the same, if not better, service to short-term clients. I also have a passion for learning new things and do not prefer being stagnant to repetitive work for a long time; I am very inquisitive and always eager to learn. I like to do tasks that will help enrich my knowledge and help me grow as an individual. For the right job, I can work past my allotted time and have no issues with overtime, I can also do tasks that are not related to my actual project provided that I will be trained and guided on how to accomplish them. I am flexible, very responsive, and loyal. Outside of work, I am a mom, a wife, a daughter to a single mother, and a friend to a few very genuine people. I love spending quality time with family and friends, which is one of the reasons why I opted to work as a freelancer. My leisure activities are cycling, beach bumming, and swimming. Please see below the skills/platforms I learned for the past years in the workforce: Key Skills: 👉 Funnel Building 👉 Content Management Systems / Wordpress using it's internal editor, Divi themes or Elementor 👉 Email Marketing Campaigns Setup 👉 Social Media Management / Marketing 👉 Customer Support 👉 Virtual Assistance 👉 Email Support / Marketing 👉 Fraud Analysis 👉 Team Management 👉 Project Management PLATFORMS USED: CMS, Marketing and Funnel Building: WordPress ClickFunnels Opt-in Pages, Sales Pages, Membership Sites Bldrly Kajabi Ontraport Page Builder Kartra Klaviyo Wix Amazon Store Builder Klaviyo Ontraport Mailchimp ActiveCampaign AWeber ClickFunnels MailerLite Webhosting: GoDaddy Bluehost Hostgator Names.co.uk Hostinger Customer Support Platforms: GMail ZohoMail Zendesk JiRa LiveChat Inc. Amazon Seller Central Messaging Social Media Platforms: Facebook (Business Manager, Ads Manager, Publishing) Instagram (Business and Personal) Snapchat Twitter Pinterest Spotify Schedugram Hootsuite Tweetdeck Repost App LinkedIn Clubhouse TikTok Buffer Design: Canva Adobe Photoshop Adobe Premiere Pro Adobe Illustrator Adobe InDesign Adobe XD Headliner Windows Video Editor Cloud Sharing / File Management: Google Drive Dropbox Zoho E-commerce and Dropshipping: Shopify WooCommerce Shiphero Shipit Amazon Signifyd Alibaba Project Management and Team Management software: Basecamp Slack Trello Kanban Dropbox Asana ClickUp Time tracking software: Hubstaff Worksnaps Upwork Desktop App Data Analysis / Data Entry: Django Google Drive (Google Sheets) Microsoft Excel Other skills: SEC Filings Writing Blogs Photo / Video editing Skills that I'd like to learn in the future: AI Usage and Developing Graphic Design Full Stack Developing Web Design Video Editing Animation Multimedia Arts Thanks for taking a peek at my profile and looking forward to speaking soon!
  • Customer Service
  • Web Design
  • WordPress
  • Email Marketing
  • Marketing
  • ClickFunnels
  • Administrative Support
  • Content SEO
  • Kajabi
  • Email Communication
  • Social Media Plugin
  • Executive Support
  • Ontraport
  • ActiveCampaign
  • Virtual Assistance
Julie Ann C.

Mabalacat, Philippines

$10/hr
5.0
27 jobs
Hi my name is Julie, I am an individual always looking for opportunities to learn new things.I am available anytime at work and can report immediately and can start as soon as possible. I accept the challenge in every work that I take for It will help me to improve my skills and for every challenge, I experienced and learn. - 7 years experience successfully performing a number of data entry and clerical tasks. -5 years in the printing industry provide me with the valuable experience needed to prepare graphics for printing. Thank you for taking the time to review my profile, and I look forward to working with you.
  • Customer Service
  • Data Entry
  • Customer Support
  • Administrative Support
  • Social Media Marketing
Erica R.

Magnolia, United States

$35/hr
5.0
24 jobs
Is your business a heartbeat away from a disaster? See how ER Virtual Services can help YOU! Okay, maybe your business is not in dire need of emergency services. BUT I do know that I can come in and save your day-to-day tasks so you can focus on your business. ;-) I specialize in: Administrative Support Creative Support Customer Service Communication Copywriting CRM Data Entry Scheduling Social Media Management I find joy in what I do and love being able to help make my clients' lives easier. I look forward to working with you!
  • Customer Service
  • Google Docs
  • Typing
  • Microsoft Office
  • Data Entry
  • Copywriting
  • Design Writing
  • Canva
  • Bookkeeping
  • Google Sheets
  • QuickBooks Online
  • Customer Support
  • Sales
  • Product Knowledge

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Resources to help you hire

Cost to hire a Customer Service Representative

Cost to hire a Customer Service Representative

Explore typical Customer Service Representative rates and what businesses pay to hire top talent.

Customer Service Representative job description template

Customer Service Representative job description template

Get tips to write a job post that attracts qualified Customer Service Representatives.

Customer Service Representative interview questions

Customer Service Representative interview questions

Top interview questions to help you hire the right Customer Service Representatives, faster.

Resources to help you hire

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How to Hire Top Customer Service Representatives

Hiring a qualified customer service representative can help your business support a positive, engaging customer experience. A customer service representative offers assistance and guidance before, during, and after a customer makes a purchase. Experienced customer service representatives also often excel at driving sales and revenue by upselling products or features, extending contracts, and encouraging referrals.

If you’re looking to hire a customer service representative for your business, understanding what the role requires, the market demand, hiring costs, and other important information can help you make an informed decision. As you weigh your options for hiring a customer service representative, a freelancer may be the right choice for your business. Engaging independent talent is efficient and cost-effective and can help your business scale your customer service team up and down as business needs shift. 

Writing a customer service representative job post

Crafting a concise, engaging customer service representative job post can help you attract qualified candidates. Below, we highlight how to write a compelling job post that effectively outlines your needs.

Job post title

Create a simple title that clearly describes what you’re looking for in a customer service representative. Examples include: 

  • Customer service representative: E-commerce business seeking an experienced customer service representative to assist online shoppers.
  • Customer service specialist: Financial services company looking for a skilled, customer service specialist to support customers with account inquiries.
  • Customer service associate: Software company in need of a tech-savvy customer service associate to troubleshoot technical issues and provide guidance to customers.

Project description 

A successful customer service representative job post should include the following

  • Scope of work. From answering customer phone calls and emails to writing FAQs and identifying opportunities to upsell new products and services, list all the deliverables you’ll need. 
  • Project length. Your job post should indicate whether this is a smaller, short-term project or larger, long-term project. 
  • Background. If you prefer a customer service representative with experience in a certain industry, software solution, or language, mention this here. 
  • Budget. Set a defined budget and note your preference for hourly rates vs. fixed-price contracts.

Customer service representative responsibilities

Here are some examples of customer service rep job responsibilities:

  • Manage incoming calls and emails. Answer and direct customer phone calls and emails efficiently, ensuring customers are quickly directed to the right department or representative.
  • Resolve customer complaints or issues. Understand and address customer complaints, issues, and inquiries in a timely manner to drive customer satisfaction. 
  • Data entry. Use the organization’s customer relationship management (CRM) software or database to accurately record customer interactions. 
  • Assist with customer education. Guide customers through product or service usage and best practices to help them make the most of what the business has to offer and drive retention as a result. 
  • Generate sales opportunities. Identify opportunities to upsell or cross-sell additional products or services that will benefit customers and support the company’s revenue goals. 

Customer service representative requirements and qualifications

Highlight any requirements and qualifications you’re looking for in a potential customer service representative candidate. Including these details in your job post can help you reach individuals with the skills and experience you need to support the best possible customer experience. 

Here are some examples of common customer service representative requirements and qualifications: 

  • Clear communication skills across channels (phone, email, chat, etc.)
  • Conflict resolution and mediation
  • Product knowledge
  • Experience with CRM software 
  • Attentiveness
  • Patience
  • Empathy
  • Organization and time management 
  • Sales knowledge

Helpful information to know before you hire a customer service representative

Gaining an understanding of the role of a customer service representative, market demand, and associated hiring costs can help you launch a successful search for the right candidate. Learn more about what to expect when hiring a customer service representative.

The role of a customer service representative 

Customer satisfaction and engagement are at the forefront of a customer service representative’s role. The right representative will help your business build positive, long-term relationships with customers and identify opportunities to continue driving revenue—whether through improving retention or encouraging customers to upgrade or expand their contracts.

Common responsibilities of a customer service representative include:

  • Generalized customer assistance. Enabling a positive experience across channels, including in-person, on the phone, via email, through social media, and more. 
  • Completing transactions. Efficiently guiding customers through purchases, refunds, and exchanges, ensuring all critical information is recorded and the customer has a seamless experience. 
  • Opening new accounts. Assisting new customers with the account creation process, including explaining terms and conditions and ensuring customers have all necessary information to get started. 
  • Onboarding customers. Supporting new customers as they get started with an organization’s products or services by providing important information and ensuring customers understand all features to make the most out of what the business has to offer. 
  • Answering non-technical product or service questions. While a more technical customer support team will likely answer in-depth questions, customer service representatives answer questions related to high-level product features, service offerings, billing, and company policies, among other non-technical information. 
  • Facilitating upgrades. Encouraging and assisting customers in purchasing higher-value products or services, including explaining the benefits of upgrading and guiding them through the process. 
  • Collecting customer feedback. Soliciting and documenting customer opinions and recommendations to help improve products, services, and the customer experience as a whole. 

Customer service representative hiring demand in 2024

Customer service representatives are essential to businesses across industries and the market shows continued demand for professionals in customer service roles in the coming years. 

Data from the U.S. Bureau of Labor Statistics projects an average of 373,400 job openings for customer service representatives each year through 2032. Many customer service representative openings can be attributed to the need to replace workers who transition to other occupations or exit the labor force, such as to take personal or family leave or to retire. 

Common projects for customer service representatives

Customer service representatives can handle a variety of projects, tasks, or jobs depending on their experience, skills, and industry expertise. Examples of common customer service projects include:

  • Customer satisfaction survey development. Drafting and distributing customer surveys, along with analyzing results, to understand feedback on the customer experience and identify improvements. 
  • FAQ writing. Creating a list of frequently asked questions to help customers self-service and find answers to common questions before reaching out to customer service for assistance. 
  • Customer onboarding process improvement. Identifying bottlenecks or challenges in the customer onboarding process, along with opportunities to streamline the process and ensure a seamless start for new customers. 
  • Customer retention program implementation. Implementing a process to flag potential at-risk customers and develop tailored retention strategies.  
  • Upsell playbook creation. Developing an upsell strategy and playbook that includes an overview of customer interactions, business needs, and satisfaction levels, to proactively identify upsell and expansion opportunities. 

Industries hiring customer service representatives

Customer service representatives are in demand across many industries. Depending on your industry, hiring a customer service representative offers unique use cases and benefits. 

Industries include:

    • Retail. E-commerce and brick-and-mortar retail stores hire customer service representatives to handle customer inquiries, process returns, and resolve issues. 
    • Technology. Software and technology companies engage customer service experts to provide technical support, guide customers through product or service setup, and identify ways to improve retention.
    • Healthcare. Customer service representatives help healthcare providers schedule appointments, process insurance claims, and answer patient questions. 
  • Insurance carriers. Insurance providers enlist the support of customer service specialists to process claims, share policy information, and facilitate policy changes, among other tasks. 

Average cost of hiring a customer service representative in 2024

Costs associated with hiring a customer service representative can vary based on many factors, including expertise and experience, location, and market conditions.

  • An experienced customer service representative may command higher rates but also likely works more efficiently, has more specialized skills or industry expertise, and has experience with upselling or other revenue-generating activity. 
  • A customer service representative who is still in the process of gaining experience or building a client base may price their services more competitively.

Below, we’ve highlighted the average rates customer service representatives on Upwork typically charge:

  • Beginner. $10 per hour
  • Intermediate. $15 per hour
  • Advanced. $19 per hour

If you’re considering hiring a full-time, in-house customer service representative, data from the U.S. Bureau of Labor Statistics shows that the median annual salary for this role is $39,680, while the median hourly wage is $19.08. 

Find the right customer service representative for your business needs

Hiring the right customer service representative can help your organization support long-term customer satisfaction, driving increased revenue and improved business outcomes as a result. By understanding the role itself and costs associated with hiring a customer service representative, you can find the right individual for your specific business needs. 

Whether you’re looking for a customer service representative to onboard new customers, collect customer feedback, or identify new revenue opportunities, engaging independent talent on Upwork can help you find a professional with the skills you need. Start your search for an experienced customer service representative and begin improving the customer experience today.

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