Hire the best Customer Service Representatives

Check out Customer Service Representatives with the skills you need for your next job.
Clients rate Customer Service Representatives
Rating is 4.6 out of 5.
4.6/5
based on 40,062 client reviews
  • $30 hourly
    I am a Customer Service Agent with more than 15 years of experience. I have worked on different projects and for some of the most influential companies, in Belgium, Malta, and Spain. I am fluent in 4 languages ( French, Dutch, Spanish and English) and I am passionate about creating the best customer experience. I am organized and able to handle multiple inquiries, even in stressful situations. Through my experience, I have learned to efficiently solve any kind of issue that may occur. I am proactive and a real problem solver. I am not scared to take new challenges and I will always give myself a 100%.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Social Media Marketing
    Customer Support
    SEO Keyword Research
    Content Moderation
    Affiliate Marketing
    Email Marketing
    Translation
    Blog Writing
    Data Entry
  • $15 hourly
    Motivated and hard-working individual with an eagerness to learn. Proactive and dependable. With get it done attitude. Strong computer skills. With a "can do, will do" attitude. eCommerce experience: • Order Fulfillment via Shopify, Aliexpress, Dsers, Oberlo, eBay, Walmart, Cartzy, Wix • Create a Shopify store from scratch • Complete Store Management • Admin Support • Customer Service • Shopify/eBay/Walmart Product listing with variations. • Writing Product Description & SEO Friendly Title • Social Media Management • Shopify Theme Customization • Navigation Customization • Email Handling/Management • Graphics Design Bookkeeping Services: • Quickbooks Online • Xero accounting software • Set-up accounts • Entering & categorizing transactions • Invoicing • Bank Reconciliation • Payroll • Financial Reporting • Profit and Loss • Balance Sheet • Monthly bookkeeping requirements My objective is to assist and render quality service to clients seeking professional assistance. I seek opportunities in a company that provides training and career growth where I can grow professionally, and fully utilize and further enhance my skills, knowledge, and experience to face and overcome the challenges of today’s changing work environment. If you think I am the right fit for your project/team, then don't hesitate to contact me. I would love to hear from you. Thank you for taking the time to read my profile.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Accounting
    Financial Report
    Xero
    eBay Listing
    Product Page
    Product Listings
    Dropshipping
    Shopify
    Bookkeeping
    Data Entry
    Bank Reconciliation
    Intuit QuickBooks
    Balance Sheet
  • $25 hourly
    I'm Rory, a freelancer with 10+ years experience working remotely across a variety of roles for a range of clientele from Fortune 100 corporations, to one-man startups. I specialize in business development and growth as well as establishing and building customer relationships. I have a wealth of experience in helping business owners to unlock their brands full potential through it's relationship with its customers. In simple terms, I help business owners owners create and maintain a good brand image and increase their customer satisfaction rate by developing and improving on workflows and processes with the goal of providing an excellent and world-class customer experience, thereby developing future business. I take pride in knowing I am the "go-to guy" for my clients, I strive to be the number 1 team performer in all aspects. I fully understand and appreciate that being reliable, committed, dynamic and able to think and learn quickly and also to proactively deal with tasks without micro-management are invaluable traits in an employee that often cannot be learnt. I would like to think that this is exactly how my previous clients would describe me. I've worked on the frontline of customer service and sales, I've managed entire projects focused solely on growth for large, established businesses. I have helped to develop and then manage new initiatives designed to foster better customer relationships and retention in the short and long term. I've worked on management teams overseeing company workflows and processes as well as the performance of 15+ members located across the globe. I have operated as liaison and point of contact for B2B clients in multinational corporations and developed lasting relationships between brands as a result. I have built and run my own businesses, as well as on behalf of clients. I have extensive experience using most eCommerce and Ad platforms used today, including but not limited to: - Shopify - Amazon (FBA/FBM) - Etsy - Wordpress - eBay - Walmart - Social Media Channels (Meta platforms, Pinterest, Google Shopping, Youtube etc...)
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Product Management
    Administrative Support
    Project Management
    Account Management
    Social Media Management
    Business Operations
    Sales Management
    Digital Marketing
  • $20 hourly
    Hey you, thanks for checking out my profile. I am here for all sorts of tasks including translation, teaching, writing, proofreading, customer service - you name it, I will do it precisely as you say. I have 5+ years of experience in customer service directed to Norwegian market. Feel free to contact me and I can assure you that I am going to make your work problems easy peasy lemon squeezy :)
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Email System
    Shopify
    Magento
    Gorgias
    Customer Care
    Customer Support
    Tutoring
    Blog Writing
    Social Customer Service
    Zendesk
    Customer Service Training
    Copywriting
    Norwegian
    Translation
  • $13 hourly
    If you're running a business and need someone for those 'just do it' tasks then I'm your hourlie. I am an independent, efficient and hard worker who delivers nothing less than I would expect someone to deliver for me. I hit the ground running and learn fast, using my initiative where appropriate. With my experience in two different call centers as customer service representative and team leader, I definitely can deliver tasks in a timely manner. For the time I assist you with your business needs, I am 100% invested in you and your goals.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Microsoft Excel
    Order Fulfillment
    Ticketing System
    Customer Support
    Technical Support
    Cross Functional Team Leadership
    Data Entry
    Email Support
    Online Chat Support
  • $40 hourly
    I’m a highly adaptable professional with a wide range of administrative, customer service, data management, information technology and operations skills. I have an aptitude for spotting errors and inconsistencies, and I am a strategic thinker who loves solving problems. I value efficiency and logic and enjoy troubleshooting and finding practical solutions. I am also autistic. Because of that, I've mastered the art of mirroring and have learned how to cut to the heart of a matter and determine what people really mean. Skilled with Google Suite, MS Word, Excel, PowerPoint, Adobe Acrobat, Salesforce, Zendesk, Jira/Confluence/Atlassian, Formsite, Jotform, QuickBooks, Calendly, Monday.com, Slack, Teams, and Concur. Familiar with SQL, HTML and JSON. My top 5 Clifton Strengths are Ideation, Intellection, Adaptability, Relator, and Maximizer and my personality type is ISFP. Contact me if you need someone to help you brainstorm ideas, troubleshoot a process, or find a practical solution to a problem that plagues you. If your process is illogical, incomplete, or otherwise flawed, I will ferret out the issues and help you rewrite it in a way that a newcomer can understand and execute it. I am organized, efficient, and learn quickly. I see the forest and the trees. And I am at my best when expectations are communicated clearly, and feedback is private, timely, and specific. Open to short- or long-term projects. How can I help you?
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    File Management
    Problem Solving
    Email Communication
    Data Entry
    Quality Assurance
    Administrative Support
    Microsoft Excel
    Executive Support
    Salesforce CRM
    Data Analysis
    Scheduling
    Technical Support
    Customer Support
  • $25 hourly
    A professional and experienced Administrative Assistant with over 20 years of experience. My experience range from scheduling, front desk reception, travel expenses, office management, proofreading, preparing reports and customer service. My skills demonstrate the capacity to provide comprehensive support for executive and senior-level staff including scheduling meetings, coordinating travel (domestic and international), excellent customer service skills (including email support), effectively manages essential tasks and time management. I am proficient in Microsoft Office Suite, Google Docs, SharePoint, Big Time software (QuickBooks), Adobe Acrobat Professional, Outlook (calendaring, meetings), Yardi Systems (property management), Shopify and Reamaze (online support). I am very organized and attentive to detail. I am also comfortable performing a variety of roles, including payroll support, personal assistant, and the organizational point of contact. I've received accolades and awards for my work, including employee of the year. I've done freelance work for previous employers and friends including scheduling, travel arrangements and email communications. After my many years of experience, I decided to venture out on my own and become a freelancer while completing my degree in Sociology at the City University of New York (CUNY). I look forward to building new relationships!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Microsoft SharePoint
    Skype
    Email Communication
    Scheduling
    Ecommerce
    General Office Skills
    Communication Etiquette
    Customer Support
    Time Management
    Administrative Support
    Google Docs
    Microsoft Office
    Project Management Office
    English
  • $10 hourly
    Hi my name is Julie, I am an individual always looking for opportunities to learn new things.I am available anytime at work and can report immediately and can start as soon as possible. I accept the challenge in every work that I take for It will help me to improve my skills and for every challenge, I experienced and learn. - 7 years experience successfully performing a number of data entry and clerical tasks. -5 years in the printing industry provide me with the valuable experience needed to prepare graphics for printing. Thank you for taking the time to review my profile, and I look forward to working with you.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Social Media Marketing
    Administrative Support
    Customer Support
    Data Entry
  • $40 hourly
    "Justin has been an incredible asset and value to our team! He is detail-oriented, thorough, insightful, smart, and also a genuinely kind and trustworthy person! He has a keen eye, continually searching for and suggesting ways to improve and expand. I recommend him, without reservation, for anyone seeking a dedicated freelancer of his talents! He has been such a valued team member and will not be easily replaced - thank you, Justin!" "Justin is doing a great job! We are just moving him to another team!" Owning and running a business takes a lot of hard work and can be exceedingly rewarding. For your business to expand, you will constantly need to keep current customers and acquire new ones. Customers are the lifeblood of any business and so success is very largely dependent on how you treat them and how they feel about your company. Companies need reliable and capable customer service/customer support to treat their customers properly, without complication. As a business owner, you don’t want to have to worry if your customers are happy or not. Your job is to focus on the big picture and grow the company. This is how I fit into the picture. Essentially I remove the worry and replace it with confidence. You can rest assured knowing that your customers are being treated with the proper care and attention they deserve. Customer Service/Customer Support Experience: ● Zendesk ● Infusionsoft Administration ● Inbound Phone Support ● Outbound Phone Support ● Collections/ Billing Support (phone and email) ● Hosting Online Customer Support Meetings If you would like to speak more about how I can assist you and your company’s needs, please don’t hesitate to reach out to me via inviting me to your job (I believe that this is the way for us to initiate communication. Don’t worry, you won’t be hiring me right away if you do so from what I understand).
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Customer Onboarding
    Customer Relationship Management
    Management Skills
    Phone Communication
    Forex Trading
    Investment Research
    Customer Retention
    Social Customer Service
    Customer Support
    Financial Analysis
    Phone Support
    Zendesk
  • $20 hourly
    Excellent communication skills. Empathetic listener with a pleasant manner that excels at building value for the customer. Hard working, highly intelligent, and able to pick up new software and new modes of operations really quickly. Deescalating tense conversation techniques, coupled with emotional intelligence and critical thinking help to deliver solutions in a way best received by the individual. Active learner that believes product knowledge and familiarity, are a big key to success.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Email Support
    Technical Support
    Technical Analysis
    Customer Relationship Management
    Customer Acquisition
    Customer Retention
    Technical Documentation
    Time Management
    Customer Support
  • $20 hourly
    I handle the tech so you can focus on what you do best! 🚀 Think of me as your go-to problem-solver for everything WordPress or website-related — from fixing broken menus and slow sites to building sleek, modern pages. ✅ Specialization in WordPress: ⚡️ Page Builders & Editors Elementor (Drag-and-drop design, dynamic content) Divi Builder (Visual editing, pre-made layouts) WPBakery Page Builder (Frontend/backend flexibility) Beaver Builder (Clean code, developer-friendly) Brizy (No-code focus, cloud-based templates) Bricks Builder (Performance-optimized, code-free design) ⚡️ Multi-Purpose Themes Kadence WP (Lightweight + Kadence Theme/Blocks) Astra (Lightning-fast, WooCommerce-ready) Avada (Flexible, Fusion Builder integration) Blocksy (Customizer-centric, SEO-friendly) GeneratePress (Modular, accessibility-focused) ⚡️ Niche & Industry-Specific Themes Thrive Themes (Conversion-focused for marketing funnels) Feast Themes (Food bloggers, recipe integrations) Restored316 Theme (Feminine, small business-centric) ⚡️ Core & Block-Based Tools WordPress Blocks (Gutenberg editor mastery) Kadence Blocks (Custom blocks, dynamic data) 💪 Customer Relationship Management Client Onboarding, Account Management, Customer Retention, Stakeholder Engagement, Cross-Functional Collaboration, Problem Solving, Product Knowledge, Training, and Development ✅ Funnel Creation: Skilled in developing landing pages and creating diverse funnels such as opt-in, sales, up-sell, and thank you funnels. ✅ Tracking Tool Setup: Experienced with ClickMagick, OptimizePress, ClickFunnels, and Ontraport. (Similar tools? Contact me!) 📩 Email Marketing Software: Proficient in Flodesk, MailerLite, Aweber, GetResponse, ConvertKit, Listream, Ebizac, Gogvo, Sendreach, Mailchimp, ActiveCampaign, and others. I am well-versed in their functionalities and can integrate them seamlessly into any marketing strategy. ✅ Customer and Website Management: Expertise in website management, including transferring websites to different hosting providers, domain transfer, security, and recovery from hacking incidents. Experienced in handling reseller hosting domain accounts with a strong command of CPanel, WHM Manager, and related tools 📕Project Management Software: 
ClickUp / Asana / Trello / Notion / Airtable / Jira ✈️ As a Travel Advisor, I can help you plan your travel based on your interests, such as luxury, wellness, adventure, culinary, or cultural travel. You may also consider audience-based options like family, romance, corporate, or group travel. Destination-based choices include domestic, European, Caribbean cruises, or Disney travel. I am ready whenever you are, so don't hesitate to contact me!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Front-End Development
    CSS
    Landing Page
    Website Redesign
    Elementor
    Project Management
    WordPress Website
    Web Development
    Technical Project Management
    Virtual Assistance
    Technical Support
    Email Support
    Google Analytics
    Customer Support
    WordPress
  • $40 hourly
    Experienced manager with over 20 years of dynamic expertise in operations, team leadership, and strategic marketing. Proven track record of driving excellence, resolving challenges, and fostering high-performing teams. Adept at managing complex responsibilities and optimizing workflows to achieve seamless operations and elevated customer satisfaction. Strengths and Skills Proficient in office workflow management, data analysis, and strategic marketing execution. Skilled in providing technical support, financial management assistance, and inventory systems. Exceptional leadership and team-building capabilities, with a knack for conflict resolution and customer satisfaction. Adaptable and hands-on approach to decision-making, fostering autonomy and positive outcomes. Strong interpersonal and communication skills, complemented by rapid typing (70+ WPM) and chat volume management expertise. Dedicated to organizational growth through strategic thinking, proactive collaboration, and achieving company objectives.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Computer Skills
    Data Scraping
    Administrative Support
    Time Management
    Microsoft Excel
    Microsoft Word
    Email Communication
    Data Entry
  • $25 hourly
    I am a Native English Speaker from Iowa, US, with over 12 years of experience in multiple roles. As a registered veterinary technician with an associate’s degree in animal science, I have developed a keen eye for detail and a passion for excellence. I am an expert in writing, SEO, communication, sales assistance, content generation, personal assistance, virtual assistance, research, administration, customer support, and blog writing. I am a fast learner, independent, and always put my employer’s needs first. I make my employers money with the contributions and skills I provide in every position I hold. My main principles are to place my heart in every project and enjoy my work. This is my secret to success.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Shopify
    Article Writing
    Amazon Seller Central
    Microsoft Excel
    Customer Support
    Medical Informatics
    English
    Ecommerce Support
    Email Support
    Zendesk
    Help Scout
  • $19 hourly
    I am a responsible, honest professional with 20 years of experience in customer service and administration. Who is open for new challenges! I consider myself as a quick learner, happy to learn new things. I am fluent in Dutch (native language) and English, and I have a good knowledge of French. Some of my previous positions are: hostess, guest relation, reservation manager, customer supporter, and office manager. So if you are looking for an enthusiastic, friendly customer service agent or virtual assistant, feel free to contact me.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    English
    Dutch
    Workspace
    Order Management
    English to Dutch Translation
    Data Entry
    Email Communication
    Microsoft Office
  • $12 hourly
    I'm an problem solver obsessed with customer satisfaction. I love challenges and learning. I'm a fast thinker and a very creative person. I specialize in troubleshooting since I'm very patient and love explaining processes and helping people.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Ticketing System
    Communication Etiquette
    Customer Support
    Interpersonal Skills
    Data Entry
    Product Knowledge
    Bug Reports
    Technical Support
    Email Support
  • $20 hourly
    I'm a senior customer service professional, with more than 12 years of working experience as a customer and technical support supervisor and manager. I am dependable and detail-oriented, I excel at completing projects within time and budget constraints. I am a highly motivated, confident and dedicated individual. ✅ Bilingual English and Arabic. ✅ 9 years of proven experience. ✅ 100% commitment to deadlines. ✅ Using most of the known software in the field, such as Intercom and zendesk. ✅ Communication on the go. ✅ Experience with urgent jobs. ✅ Willingness to sign NDAs. I'm Specialize at: ✓ Zendesk ✓ Intercom ✓ Zopim ✓ LiveChat ✓ Stripe ✓ Payrix ✓ Nuclino ✓ Slack ✓ Google business tools.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Stripe
    Slack
    Helpdesk
    Product Knowledge
    Customer Support
    Email Communication
    Intercom
    Online Chat Support
    English
    Phone Support
  • $10 hourly
    Was a car part sales agent for 9 years, had a short stint (1 year) as a support/trainer for a Carparts.com, one of the largest aftermarket parts company in the US. Worked as an english tutor for 3 years before entering the BPO industry. Contributed in creating online children's book used by the Korean company I worked with.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Gorgias
    Sales
    Account Management
    Automotive
    Zendesk
  • $20 hourly
    Hi! My name is Cielo. I’ve been in the freelancing industry for over six years now, working as a marketing expert and project manager. I specialize in content management and funnel building, making sure that the company achieves optimal user experience with our systems. I also found interest and have acquired knowledge in hiring, task delegation, and project management. I have kept long-term clients, most of them 6 months and up, and have received excellent ratings and reviews from them. Before getting into freelancing, I have 5 years of solid experience in the BPO industry. I have climbed up the career ladder, started off with taking in calls, then after a few months, was promoted to become a Quality Assurance Specialist, then, became a supervisor and handled a team of 18 chat support and email correspondence representatives. As an employee or contractor, I am very dedicated and committed. I prefer long-term clients but can also provide the same, if not better, service to short-term clients. I also have a passion for learning new things and do not prefer being stagnant to repetitive work for a long time; I am very inquisitive and always eager to learn. I like to do tasks that will help enrich my knowledge and help me grow as an individual. For the right job, I can work past my allotted time and have no issues with overtime, I can also do tasks that are not related to my actual project provided that I will be trained and guided on how to accomplish them. I am flexible, very responsive, and loyal. Outside of work, I am a mom, a wife, a daughter to a single mother, and a friend to a few very genuine people. I love spending quality time with family and friends, which is one of the reasons why I opted to work as a freelancer. My leisure activities are cycling, beach bumming, and swimming. Please see below the skills/platforms I learned for the past years in the workforce: Key Skills: 👉 Funnel Building 👉 Content Management Systems / Wordpress using it's internal editor, Divi themes or Elementor 👉 Email Marketing Campaigns Setup 👉 Social Media Management / Marketing 👉 Customer Support 👉 Virtual Assistance 👉 Email Support / Marketing 👉 Fraud Analysis 👉 Team Management 👉 Project Management PLATFORMS USED: CMS, Marketing and Funnel Building: WordPress ClickFunnels Opt-in Pages, Sales Pages, Membership Sites Bldrly Kajabi Ontraport Page Builder Kartra Klaviyo Wix Amazon Store Builder Klaviyo Ontraport Mailchimp ActiveCampaign AWeber ClickFunnels MailerLite Webhosting: GoDaddy Bluehost Hostgator Names.co.uk Hostinger Customer Support Platforms: GMail ZohoMail Zendesk JiRa LiveChat Inc. Amazon Seller Central Messaging Social Media Platforms: Facebook (Business Manager, Ads Manager, Publishing) Instagram (Business and Personal) Snapchat Twitter Pinterest Spotify Schedugram Hootsuite Tweetdeck Repost App LinkedIn Clubhouse TikTok Buffer Design: Canva Adobe Photoshop Adobe Premiere Pro Adobe Illustrator Adobe InDesign Adobe XD Headliner Windows Video Editor Cloud Sharing / File Management: Google Drive Dropbox Zoho E-commerce and Dropshipping: Shopify WooCommerce Shiphero Shipit Amazon Signifyd Alibaba Project Management and Team Management software: Basecamp Slack Trello Kanban Dropbox Asana ClickUp Time tracking software: Hubstaff Worksnaps Upwork Desktop App Data Analysis / Data Entry: Django Google Drive (Google Sheets) Microsoft Excel Other skills: SEC Filings Writing Blogs Photo / Video editing Skills that I'd like to learn in the future: AI Usage and Developing Graphic Design Full Stack Developing Web Design Video Editing Animation Multimedia Arts Thanks for taking a peek at my profile and looking forward to speaking soon!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Virtual Assistance
    ActiveCampaign
    Ontraport
    Executive Support
    Social Media Plugin
    Email Communication
    Kajabi
    Content SEO
    Administrative Support
    ClickFunnels
    Marketing
    Email Marketing
    WordPress
    Web Design
  • $25 hourly
    What are my strong points: Cold Calling Sales Lead Conversion Appointment Setting Lead Management Microsoft office, G Suite Hubspot, Salesforce, Airtable. I have been a sales representative for 20+ years. I am very motivated by bonus potential, and I work well with others and unsupervised. Most of all, I am exceptional Value for money.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Telemarketing
    Customer Support
    Email Communication
    LinkedIn Recruiting
    Communications
    Market Research
    Administrative Support
    Cold Calling
    Lead Generation
  • $10 hourly
    Welcome to my Upwork profile! Are you searching for a top-ranked Customer Service specialist with expertise in Shopify, Onboarding, and Zendesk? Your quest ends here! With a proven track record of delivering exceptional results, I also possess advanced skills as a virtual hotel manager, proficiently managing OTAs like booking.com, AirBnB, and Expedia. I take great pride in my ability to work autonomously and effectively, achieving outstanding outcomes with minimal oversight. Fueled by my passion for excellence, I approach every task with unwavering dedication and integrity. As a freelance professional, my primary objective is to establish mutually beneficial relationships with clients. Through my specialized knowledge, I am dedicated to assisting clients in achieving success and thriving in their respective fields. If you are in search of a reliable and skilled professional capable of enhancing your business, let's collaborate.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Product Knowledge
    Email Communication
    Customer Satisfaction
    Front Desk
    Customer Support
    Phone Support
    Email Support
    Order Tracking
    Social Media Management
    Online Chat Support
    Order Processing
  • $20 hourly
    🏆 TOP VETERAN VIRTUAL ASSISTANT | 10+ YEARS OF FREELANCING EXPERIENCE | MASTER OF EFFICIENCY 🤓 Are you a CEO or business owner looking for an experienced virtual assistant to help streamline your business operations? Look no further! With over a decade of freelancing experience, I have the skills and expertise to help you achieve your business goals. 👉 PRODUCT ESTIMATION EXPERT: I specialize in providing accurate and reliable product estimation for businesses in the printing and signage industry, as well as glass. My clients have come to trust my estimations to make informed decisions and take their businesses to the next level. 👉 CUSTOMER SERVICE & SALES CHAMPION: With my exceptional customer service skills, I have helped my clients build and maintain strong relationships with their customers. My sales experience includes email sales, tech support, and customer service across various industries. 👉 TRADE SOFTWARE GURU: I am highly knowledgeable in trade software, including Aroflo, ServiceM8, and FileMaker. I can help you optimize your use of these tools and learn new ones to improve your business operations. 👉 BUSINESS PROCESS AUTOMATION EXPERT: I specialize in using CRM software like GoHighLevel, ActiveCampaign, Manychat, and others to automate processes, increase efficiency, and save time. By automating routine tasks, you can focus on what matters most - growing your business. Why you should work with me: ⭐️ VETERAN VIRTUAL ASSISTANT: With over a decade of experience, I have honed my skills and expertise to deliver high-quality work that exceeds your expectations. ⭐️ TOP RATED PLUS FREELANCER: I have a proven track record of delivering exceptional service to my clients. ⭐️ FAST TURNAROUNDS: I understand the importance of meeting deadlines and delivering quality work on time. ⭐️ ONGOING COMMUNICATION: I believe that clear and timely communication is essential to success in any project. You will be paying for my expertise, not for my learning process. Let's work together to take your business to the next level!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    HubSpot
    SaaS Development
    No-Code Landing Page
    Automation
    ManyChat
    Zapier
    Email Marketing
    Landing Page Design
    ActiveCampaign
    Business Process Automation
    Office Administration
    Social Media Marketing
    Sales Management
    ChatGPT
  • $25 hourly
    Greetings! As a versatile professional with a multifaceted background, I have a proven track record of successfully contributing to multiple roles and responsibilities. I offer professional content-related services in areas such as creative writing, SEO writing, copywriting, data entry/research, proofreading, and editing. From web content, articles, and blogs to product descriptions, product reviews, ad texts (coupons), campaign texts, PR articles, marketing emails, business emails, and more - I have expertise in creating different content formats tailored to the specific needs of my clients. My editorial scope includes refining academic essays, author submissions, SEO content, business correspondence, resumes, etc., for clarity, readability, flow, and accuracy (grammar and factual). With over a decade of operational experience behind me, I come with a deep understanding of business processes and related aspects such as client management, quality control, risk identification, and end-user satisfaction. This understanding has significantly influenced my writing, enabling me to craft compelling content that is aligned with business objectives. My rich background in customer service makes me adept at customer-centric writing that is positive, respectful, and meaningful. A brief but impactful stint in telemarketing has further honed my persuasion skills and my ability to convert leads into sales - competencies that allow me to produce action-oriented, persuasive content. Using compelling narratives to simplify complex concepts is my forte, and I can seamlessly integrate into organizational workflows, work effectively with teams, and hit targets consistently. Having catered to a diverse portfolio of clients, I have also developed a strong capability to adapt to unique needs, and I can adjust my writing to match the style and tone of different industries and genres. ⭐️ Areas of Expertise: ✅ 14+ years of professional experience in Customer Service, Finance, IT Service Desk, and Training domains ✅ 7+ years of freelance content writing experience across diverse content formats such as: ★ SEO content writing that helps boost online visibility and site rankings ★ Web content creation that attracts visitors and leaves a positive impact on them ★ Copywriting that packs a punch and leaves readers craving for more ★ Product description writing that evokes buyers' emotions and imagination and empowers them to make informed purchasing decisions ★ Coupon writing that helps savvy online shoppers make smart purchasing decisions and save money ★ Email writing that connects, informs, and inspires action ★ Product reviews that shine a spotlight on the best of the best (emphasizing specific USPs, competitive advantages etc.) ★ Blogs that engage, entertain, educate, and enlighten readers ★ Guest review responses that not only turn happy guests into loyal customers but reassure unhappy customers about remedial actions for a superior guest experience for future visitors ★ Editing and proofreading that transforms rough drafts into polished gems ⭐️ What Do I Bring to the Table? ✨ Rich exposure to diverse industries such as Travel, Fashion, Health & Beauty, and Tech 🌍 Experience working with clients from different geographies like APAC, EMEA, and the Americas 👩‍🏫 Experience working as an online ESL teacher 🔎 Sound understanding of SEO principles ✍️ Strong editing and proofreading capabilities 🔧 Familiarity with AI content, research, writing assistant, and team collaboration tools 📈 Proficiency in MS Word, Excel, and PowerPoint ⏰ Commitment to delivering high-quality output within agreed deadlines 🔄 Established track record of successful collaborations and repeat clients ⭐️ Key Strengths: 🔬 In-depth research skills 📝 Creativity & versatility to write on diverse topics 💬 Excellent communication & collaboration skills ⌛ Strong time management & organizational skills 💡 Problem-solving & multitasking capabilities 🔍 Attention to detail ✅ Passion for accuracy 👁️ Eye for quality 💪 Adaptability & resilience A self-starter and self-motivated individual, I can work effectively as part of a team or independently, even in remote settings. My ability to multitask, coupled with effective time management and organizational skills, enables me to prioritize tasks efficiently and produce high-quality work within established timeframes. I believe that proactive communication can help tackle any challenges head-on, and top-quality work merits fair compensation. If you entrust me with your project, expect nothing less than originality, keen attention to detail, high-quality output, and punctual submission. Thank you for checking out my profile. I'm thrilled to assist you in shaping your ideas and boosting your business with SEO-optimized, captivating content. If you're interested in collaborating, send me a message, and let's get started on a mutually rewarding and productive partnership. 🙂 Best, Chandana
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    BPO Call Center
    Telemarketing
    IT Service Management
    Accounts Payable
    Accounts Receivable
    Quality Control
    Employee Training
    People Management
    Stakeholder Management
    Business Operations
    Proofreading
    Content Editing
    Ad Copy
    SEO Writing
    Content Writing
  • $10 hourly
    With 7 years of customer service experience, including 6 years specializing in training and development, I bring valuable expertise to enhance your team. As a high-energy facilitator, I excel in virtual training environments and thrive on data-driven problem solving. In my previous role, I successfully handled new hires, providing them with comprehensive training and support during their critical onboarding period. This experience has given me valuable insights into the challenges faced by new team members and the ability to ensure a smooth transition into their roles. Currently, my primary focus is on developing managers. I specialize in enhancing their leadership skills, refining performance management techniques, and optimizing coaching abilities. By empowering managers, I drive team performance and create a positive work environment that fosters growth and success. If you seek a skilled professional to elevate your customer service team and develop your managers, I am here to help. Let's connect and discuss how I can contribute to your organization's success. Thank you for considering my profile, and I look forward to working with you!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Quality Audit
    Problem Resolution
    Leadership Development
    Coaching
    Customer Retention
    Training Plan
    Leadership Training
    Facilitation
    Curriculum Design
    Data Analysis
    Training Needs Analysis
    Training & Development
    Management Skills
  • $12 hourly
    An adept product of 2 Major Business process outsourcing companies, I have garnered a multitude of experience in providing customer and technical services to the US and the UK. Being exposed to the people and businesses of these two continents have played a major role in the development of my understanding of culture, communication, and relationships. These, added to the existing social skills my personality has and enhanced throughout the years, assures a strong sense of confidence, knowledge, and professionalism. I have then decided to venture into the domain of freelancing to further expand my ideologies and skillset. I am an experienced customer and technical representative, seeking a full-time position in the field of remote work, where I can apply my knowledge and skills for continuous improvement.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Lead Generation
    Following Procedures
    Inbound Inquiry
    Sales
    Customer Experience
    Customer Support
    Articulate
    Lead Nurturing
    English
  • $30 hourly
    Professional and responsible, here to support you in daily tasks such as: • Customer Services • General Admin Work and Data Entry • Graphic Design / Photo Editing • Managing property and listings (managing my own Airbnb) • Internet Research • Accounts Payable and Receivable basics • Social Media or E-commerce Management Skilled with MacOS, Windows, Microsoft Office, Google Docs, Zendesk, Slack, Bill.com, Livechat, Shopify, Photoshop, Canva, WordPress, etc. Airbnb super-host since 2018. •Former flight attendant/supervisor with customer service experience for over 10 years in the multi-cultural airline. Well-spoken, approachable, responsible, with great attention to details and a professional attitude. •Bachelor's degree focused in Accounting and Business Management.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Photo Editing
    Administrative Support
    Zendesk
    Slack
    Customer Support
    Virtual Assistance
    Accounts Payable
    Online Chat Support
    Data Entry
    Adobe Photoshop
  • $30 hourly
    📊 Expert in Summaries, Dynamic Tables, Reports, and Dashboards 📊 Specializing in Google Sheets, MS Excel, Sigma Computing, and Salesforce (SFDC) I am an expert in developing impactful reports and dashboards that showcase key business metrics, including monthly performance, revenue trends, and overall business health. My work with Sales and Customer Service Teams has helped organizations harness their data to make informed and strategic decisions that drive success. Specializing in creating dynamic, visually engaging dashboards in Google Sheets, Sigma Computing and SalesForce (SFDC), I excel at transforming complex datasets into intuitive reports that provide actionable insights. Additionally, I implement basic Google Scripts to automate processes and enhance the functionality of reports when needed, ensuring efficiency and accuracy. With over 16,000 worked hours on Upwork, I have worked with numerous clients and gained vast experience, I have also completed very successful projects outside of Upwork. My ability to speak both English and Spanish fluently has allowed me to work with clients from diverse backgrounds, providing seamless communication and excellent service. My core strengths include: ✅ Sigma Computing Report & Dashboards creation ✅ SalesForce (SFDC) Leads, Opportunities & Accounts Reports & Dashboards ✅ SalesForce Flows ✅ Google Sheets & Excel Interactive or Static Reports & Dashboards ✅ Crafting dynamic tables that adapt and update seamlessly with new data. ✅ Google Scripts for enhanced productivity (at a basic-mid level) I am proficient in a variety of tools, including: ✅ Google Sheets and Exce ✅ Salesforce SFDC ✅ Sigma Computing ✅ Google Workspace (Gmail, Docs, Forms, Slides, Sheets, and Drawings) ✅ Slack ✅ ShipStation ✅ Shopify ✅ Recharge With a focus on precision, automation, and visualization, I help teams transform raw data into valuable insights, enabling smarter business decisions. Feel free to contact me with any questions! I’m happy to discuss your project goals and explore how we can be a great fit. Idania
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Salesforce CRM
    Sigma Software Solutions OmniCare
    Six Sigma
    Internal Reporting
    Data Visualization
    Data Analytics & Visualization Software
    Data Analysis
    Excel Formula
    Dashboard
    Analytics Dashboard
    Google Sheets
    Microsoft Excel
    Google Sheets Automation
    Spanish
    English
  • $15 hourly
    A Multi-faceted and reliable Virtual Assistant and Telemarketer with 15 years of experience in administrative roles, appointment setting, lead generation, customer service, and data entry I experienced working in different fields such as SEO, Reputation Marketing, Software, and Application Development, Recruitment, Real Estate, Insurance, and Personal Growth. I have worked with clients from the Philippines, US, Canada, Europe, and Australia. My passion for work, efficiency, persistence, and drive are qualities I can bring to the table.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Communications
    Meeting Agendas
    Executive Support
    Customer Support
    Telemarketing
    Phone Communication
    Outbound Sales
    Email Communication
    Cold Calling
    File Management
    Data Entry
    Virtual Assistance
    Administrative Support
    Lead Generation
  • Want to browse more freelancers?
    Sign up

How it works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Trusted by

How to Hire Top Customer Service Representatives

Hiring a qualified customer service representative can help your business support a positive, engaging customer experience. A customer service representative offers assistance and guidance before, during, and after a customer makes a purchase. Experienced customer service representatives also often excel at driving sales and revenue by upselling products or features, extending contracts, and encouraging referrals.

If you’re looking to hire a customer service representative for your business, understanding what the role requires, the market demand, hiring costs, and other important information can help you make an informed decision. As you weigh your options for hiring a customer service representative, a freelancer may be the right choice for your business. Engaging independent talent is efficient and cost-effective and can help your business scale your customer service team up and down as business needs shift. 

Writing a customer service representative job post

Crafting a concise, engaging customer service representative job post can help you attract qualified candidates. Below, we highlight how to write a compelling job post that effectively outlines your needs.

Job post title

Create a simple title that clearly describes what you’re looking for in a customer service representative. Examples include: 

  • Customer service representative: E-commerce business seeking an experienced customer service representative to assist online shoppers.
  • Customer service specialist: Financial services company looking for a skilled, customer service specialist to support customers with account inquiries.
  • Customer service associate: Software company in need of a tech-savvy customer service associate to troubleshoot technical issues and provide guidance to customers.

Project description 

A successful customer service representative job post should include the following

  • Scope of work. From answering customer phone calls and emails to writing FAQs and identifying opportunities to upsell new products and services, list all the deliverables you’ll need. 
  • Project length. Your job post should indicate whether this is a smaller, short-term project or larger, long-term project. 
  • Background. If you prefer a customer service representative with experience in a certain industry, software solution, or language, mention this here. 
  • Budget. Set a defined budget and note your preference for hourly rates vs. fixed-price contracts.

Customer service representative responsibilities

Here are some examples of customer service rep job responsibilities:

  • Manage incoming calls and emails. Answer and direct customer phone calls and emails efficiently, ensuring customers are quickly directed to the right department or representative.
  • Resolve customer complaints or issues. Understand and address customer complaints, issues, and inquiries in a timely manner to drive customer satisfaction. 
  • Data entry. Use the organization’s customer relationship management (CRM) software or database to accurately record customer interactions. 
  • Assist with customer education. Guide customers through product or service usage and best practices to help them make the most of what the business has to offer and drive retention as a result. 
  • Generate sales opportunities. Identify opportunities to upsell or cross-sell additional products or services that will benefit customers and support the company’s revenue goals. 

Customer service representative requirements and qualifications

Highlight any requirements and qualifications you’re looking for in a potential customer service representative candidate. Including these details in your job post can help you reach individuals with the skills and experience you need to support the best possible customer experience. 

Here are some examples of common customer service representative requirements and qualifications: 

  • Clear communication skills across channels (phone, email, chat, etc.)
  • Conflict resolution and mediation
  • Product knowledge
  • Experience with CRM software 
  • Attentiveness
  • Patience
  • Empathy
  • Organization and time management 
  • Sales knowledge

Helpful information to know before you hire a customer service representative

Gaining an understanding of the role of a customer service representative, market demand, and associated hiring costs can help you launch a successful search for the right candidate. Learn more about what to expect when hiring a customer service representative.

The role of a customer service representative 

Customer satisfaction and engagement are at the forefront of a customer service representative’s role. The right representative will help your business build positive, long-term relationships with customers and identify opportunities to continue driving revenue—whether through improving retention or encouraging customers to upgrade or expand their contracts.

Common responsibilities of a customer service representative include:

  • Generalized customer assistance. Enabling a positive experience across channels, including in-person, on the phone, via email, through social media, and more. 
  • Completing transactions. Efficiently guiding customers through purchases, refunds, and exchanges, ensuring all critical information is recorded and the customer has a seamless experience. 
  • Opening new accounts. Assisting new customers with the account creation process, including explaining terms and conditions and ensuring customers have all necessary information to get started. 
  • Onboarding customers. Supporting new customers as they get started with an organization’s products or services by providing important information and ensuring customers understand all features to make the most out of what the business has to offer. 
  • Answering non-technical product or service questions. While a more technical customer support team will likely answer in-depth questions, customer service representatives answer questions related to high-level product features, service offerings, billing, and company policies, among other non-technical information. 
  • Facilitating upgrades. Encouraging and assisting customers in purchasing higher-value products or services, including explaining the benefits of upgrading and guiding them through the process. 
  • Collecting customer feedback. Soliciting and documenting customer opinions and recommendations to help improve products, services, and the customer experience as a whole. 

Customer service representative hiring demand in 2024

Customer service representatives are essential to businesses across industries and the market shows continued demand for professionals in customer service roles in the coming years. 

Data from the U.S. Bureau of Labor Statistics projects an average of 373,400 job openings for customer service representatives each year through 2032. Many customer service representative openings can be attributed to the need to replace workers who transition to other occupations or exit the labor force, such as to take personal or family leave or to retire. 

Common projects for customer service representatives

Customer service representatives can handle a variety of projects, tasks, or jobs depending on their experience, skills, and industry expertise. Examples of common customer service projects include:

  • Customer satisfaction survey development. Drafting and distributing customer surveys, along with analyzing results, to understand feedback on the customer experience and identify improvements. 
  • FAQ writing. Creating a list of frequently asked questions to help customers self-service and find answers to common questions before reaching out to customer service for assistance. 
  • Customer onboarding process improvement. Identifying bottlenecks or challenges in the customer onboarding process, along with opportunities to streamline the process and ensure a seamless start for new customers. 
  • Customer retention program implementation. Implementing a process to flag potential at-risk customers and develop tailored retention strategies.  
  • Upsell playbook creation. Developing an upsell strategy and playbook that includes an overview of customer interactions, business needs, and satisfaction levels, to proactively identify upsell and expansion opportunities. 

Industries hiring customer service representatives

Customer service representatives are in demand across many industries. Depending on your industry, hiring a customer service representative offers unique use cases and benefits. 

Industries include:

    • Retail. E-commerce and brick-and-mortar retail stores hire customer service representatives to handle customer inquiries, process returns, and resolve issues. 
    • Technology. Software and technology companies engage customer service experts to provide technical support, guide customers through product or service setup, and identify ways to improve retention.
    • Healthcare. Customer service representatives help healthcare providers schedule appointments, process insurance claims, and answer patient questions. 
  • Insurance carriers. Insurance providers enlist the support of customer service specialists to process claims, share policy information, and facilitate policy changes, among other tasks. 

Average cost of hiring a customer service representative in 2024

Costs associated with hiring a customer service representative can vary based on many factors, including expertise and experience, location, and market conditions.

  • An experienced customer service representative may command higher rates but also likely works more efficiently, has more specialized skills or industry expertise, and has experience with upselling or other revenue-generating activity. 
  • A customer service representative who is still in the process of gaining experience or building a client base may price their services more competitively.

Below, we’ve highlighted the average rates customer service representatives on Upwork typically charge:

  • Beginner. $10 per hour
  • Intermediate. $15 per hour
  • Advanced. $19 per hour

If you’re considering hiring a full-time, in-house customer service representative, data from the U.S. Bureau of Labor Statistics shows that the median annual salary for this role is $39,680, while the median hourly wage is $19.08. 

Find the right customer service representative for your business needs

Hiring the right customer service representative can help your organization support long-term customer satisfaction, driving increased revenue and improved business outcomes as a result. By understanding the role itself and costs associated with hiring a customer service representative, you can find the right individual for your specific business needs. 

Whether you’re looking for a customer service representative to onboard new customers, collect customer feedback, or identify new revenue opportunities, engaging independent talent on Upwork can help you find a professional with the skills you need. Start your search for an experienced customer service representative and begin improving the customer experience today.

View less
Schedule a call