Hire the best Customer Service Representatives

Check out Customer Service Representatives with the skills you need for your next job.

Clients rate Customer Service Representatives
Rating is 4.6 out of 5.
4.6/5
based on 40,062 client reviews
Megan G.
$64/hr
  • Trophy Icon Customer Service
  • Account Reconciliation
  • Accounting
  • Xero
  • Billing
  • Accounts Receivable
  • Debt Collection
  • Invoice Managemement
  • Management Accounting
  • Accounts Receivable Management
  • Microsoft Excel
  • Financial Analysis
  • Credit Scoring
  • Cash Flow Analysis
  • Financial Forecast

It is my job to help save you money and to follow up with your money all the way to the bank. I am detail-oriented and very confident in collections and credit risk analysis while achieving excellent customer service satisfaction. If you need help with following FDCPA guidelines in your collection process, I can create templates personalized for your business. Cleaning up books are my specialty, as well as cash flow forecasting. I have over seven years of accounting experience with a focus on billing, recovery, and credit balance. I am now certified to work with international clients, credit management, and risk analysis. My years of...

Angelique D.
$30/hr
  • Trophy Icon Customer Service
  • Translation
  • Data Entry
  • Blog Writing
  • Customer Support
  • Affiliate Marketing
  • Email Marketing
  • SEO Keyword Research
  • Content Moderation
  • Social Media Marketing

I am a Customer Service Agent with more than 15 years of experience. I have worked on different projects and for some of the most influential companies, in Belgium, Malta, and Spain. I am fluent in 4 languages ( French, Dutch, Spanish and English) and I am passionate about creating the best customer experience. I am organized and able to handle multiple inquiries, even in stressful situations. Through my experience, I have learned to efficiently solve any kind of issue that may occur. I am proactive and a real problem solver. I am not scared to take new challenges and I will always give myself a 100%.

Esperanza P.
$12/hr
  • Trophy Icon Customer Service
  • Intuit QuickBooks
  • Bank Reconciliation
  • Data Entry
  • Bookkeeping
  • Accounts Payable Management
  • Accounts Receivable Management
  • Administrative Support
  • NetSuite Administration
  • Xero
  • Email Support
  • Google Sheets
  • Accounting Basics
  • Email Communication
  • SAP

Has 18 solid years of work experience as an ACCOUNTANT! Quickbooks and SAP Expert. My specializations are BOOKKEEPING, ACCOUNTS PAYABLE, ACCOUNTS RECEIVABLE, BILLINGS, BANK RECONCILIATIONS, DATA ENTRY, and OTHER ADMINISTRATIVE TASKS. I am well rounded in using MS Office Applications such as MS Word, MS Excel, MS Powerpoint, MS Outlook, Google Sheets/Drives, and Dropbox. Also, I had experience in managing WordPress and Facebook. I'm a results-driven person, very keen on details, flexible, have strong time management skills, can learn new techniques and technologies for the tasks assigned, very hardworking, and committed to the job. I'm...

Justin J.
$30/hr
  • Trophy Icon Customer Service
  • Customer Support
  • Phone Support
  • Zendesk
  • Financial Analysis
  • Telephone Handling
  • Forex Trading
  • Investment Research
  • Social Customer Service
  • Customer Retention

"Justin has been an incredible asset and value to our team! He is detail-oriented, thorough, insightful, smart, and also a genuinely kind and trust-worthy person! He has a keen eye, and continually searches for and suggests ways to improve and expand. I recommend him, without reservation, for anyone seeking a dedicated freelancer of his talents! He has been such valued team member and will not be easily replaced - thank you, Justin!" "Justin is an doing a great job! We are just moving him to another team!" Owning and running a business takes a lot hard work and can be exceedingly rewarding. For your business to expand, you will constantly...

Tahni R.
$40/hr
  • Trophy Icon Customer Service
  • Customer Support
  • Email Handling
  • Cold Calling
  • Call Handling
  • Receptionist Skills

I have over 10 years experience in Customer Service and Sales. I am highly motivated, I learn quickly and I am extremely task orientated. I like to build a routine or a process and work around it and through my years in hospitality and sales, I have developed excellent customer service skills and rapport building. I give everything I do 100% commitment and dedication. I have a professional and positive phone manner, I can provide email support, ticket and phone support and I firmly believe in fully comprehending customers needs in order to achieve customer satisfaction. Throughout my years of experience I have developed excellent skills...

Lakinda Q.
$15/hr
  • Trophy Icon Customer Service
  • Microsoft PowerPoint
  • Microsoft Excel
  • Email Support
  • Phone Support
  • Training Materials
  • Customer Support Plugin
  • Retail & Consumer Goods
  • Technical Support
  • Zendesk

With over eight years of experience in the Business Process Outsourcing (BPO) industry, I am fully skilled in handling customers appropriately, ensuring customer satisfaction and loyalty. As an agent, I was consistent in my attendance and in meeting monthly KPIs which allowed me to step up into a master trainer role. When the pandemic hit, I started working from home offering the valuable skills I mastered in the customer service field with two clients since April 2020. My aim is to ensure that my clients' customers get the best experience as I believe that customer experience is the best product a company or an individual can offer to...

Sebastian B.
$50/hr
  • Trophy Icon Customer Service
  • Technical Support
  • Email Support
  • Helpdesk
  • Online Chat Support
  • Cisco Certified Network Associate
  • Computer Network
  • Troubleshooting
  • System Administration
  • Tech & IT
  • Network Administration

I have over 10 years of experience in Customer Service and Technical Support. I am highly motivated, I learn quickly and I am extremely task orientated. I like to build a routine or a process and work around it and through my years of experience, I have developed excellent customer service skills and rapport building. I give everything I do 100% commitment and dedication. I have a professional and positive phone manner, I can provide email support, ticket, and phone support and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout my years of experience, I have developed excellent...

Rory C.
$25/hr
  • Trophy Icon Customer Service
  • Administrative Support
  • Account Management
  • Sales Management
  • Virtual Assistant
  • Social Media Management
  • Project Management
  • Operations Management
  • Product Management
  • Digital Marketing

Adaptable and committed client services and business development professional, specializing in the optimization of business performance and growth. An expert with 8+ years of experience working in all areas of business operations. Having started out in entry level customer support roles and worked through the ranks to executive and management positions, I am now an experienced specialist in analyzing each individual aspect of business, identifying strengths and areas for improvement and implementing radical or minor changes to ensure absolute maximum efficiency and potential is reached, continually driving a project forward. My customer...

Billie Ann D.
$15/hr
  • Trophy Icon Customer Service
  • Virtual Assistant
  • Writing
  • Data Entry
  • Cold Calling
  • Communications

I am working as a Virtual Partner of Justin Wilmot at Freedom Moguls Real Estate company. We are provided with clients that have cold leads packages that we reach out through cold calling, texting, emailing and leaving voicemails. I am passionate and hard working. I am a very fast learner and I always do my job as excellent as possible. I can easily understand and follow instructions very well. I have always made quality my top priority while also balancing a large quantity of work. I am experienced with Google sheets, MS Word, MS Excel and MS PowerPoint but always open to learning new tools if there are different ones you prefer to work...

Hans Christian H.
$20/hr
  • Trophy Icon Customer Service
  • Customer Support
  • Medical Transcription
  • Business Coaching
  • Email Handling
  • Online Chat Support
  • Telephone Handling
  • Technical Support
  • Management Skills
  • Adobe Premiere Pro

I have 10 years of experience in customer service as a supervisor. My primary responsibility involves coaching and mentoring as well as ensuring that my team exceeds the quality and productivity targets. With my years of experience, I already acquired many skills and became an expert in the following fields: *Troubleshooting *Processing of orders *Escalations (voice and email) *Data entry *Reporting and analysis *People Management I also worked as a VA / Customer Service Ambassador here in Upwork for over 3 years now. I managed several stores which have a positive sales of more than 30K orders. I could say that I'm an expert with the...

Mariana V.
$13/hr
  • Trophy Icon Customer Service
  • Customer Support
  • Logistics & Shipping
  • Data Logistics
  • Translation
  • General Transcription
  • English Grammar
  • English Spelling
  • English to Spanish Translation
  • English
  • Data Entry

I'm a proactive, hard working person with 9 years of experience in customer service and 6 years of experience in logistics and dealing with suppliers all over the world in both English and Spanish. I'm a fast learner, organized and very dynamic person, very committed to the job I'm performing. Looking forward to both: show my skills and learn more from new opportunities.

Keisha L.
$25/hr
  • Trophy Icon Customer Service
  • Administrative Support
  • Microsoft Office
  • General Office Skills
  • Calendar Management
  • Time Management
  • Shopify
  • Email Communication
  • Microsoft Sharepoint
  • Skype
  • Customer Support
  • Communication Etiquette

A professional and experienced Administrative Assistant with over 20 years of experience. My experience range from scheduling, front desk reception, travel expenses, office management, proofreading, preparing reports and customer service. My skills demonstrate the capacity to provide comprehensive support for executive and senior-level staff including scheduling meetings, coordinating travel (domestic and international), excellent customer service skills (including email support), effectively manages essential tasks and time management. I am proficient in Microsoft Office Suite, Google Docs, SharePoint, Big Time software (QuickBooks), Adobe...

Isabelle G.
$22/hr
  • Trophy Icon Customer Service
  • German
  • Creative Writing
  • Spanish to German Translation
  • German to Spanish Translation
  • Live Chat Operator
  • Blog Writing
  • Castilian Spanish
  • Copywriting
  • Review

I am a German native speaker and also fluent in English, French and Spanish. I have a masters degree in architecture from Coburg University in Germany but have dedicated a lot of time lately to content and blog writing in German. I also have done lots of customer service work (like answering emails requests or follow up on questions), live chat support and translations from French, Spanish or English to German. I do proofreading of all kinds of documents in German and French. I also have done voice tasks for mobile Apps. I live in Costa Rica and sometimes in France, and can therefore offer a variety of possible working hours for companies...

Maria Zuzette F.
$12/hr
  • Trophy Icon Customer Service
  • Virtual Assistant
  • Data Entry
  • Email Handling
  • Microsoft Excel
  • Data Encoding
  • Administrative Support
  • Internet Research
  • Google Docs
  • Travel Agent

Are you looking for someone to make your life easier, free up your valuable time, and keep you on track to get your stuff done? Thankfully, I love organizing and helping other people with the skills I've mastered for years that will get those boring-everyday things done in an efficient way. Below are the experiences I have as a Virtual Assistant: -Handling emails -Statement of accounts (daily sales and monthly sales report) -Visa application -Follow ups (potential leads & overdue invoices) -Providing updates -Lead management -Overall customer service which includes answering phone calls, google docs, basic photo editing, and other...

Trisha A.
$18/hr
  • Trophy Icon Customer Service
  • Internet Marketing
  • ClickFunnels
  • WordPress
  • Virtual Assistant
  • Project Management
  • Freshdesk
  • ConvertKit
  • Technical Support
  • Mailchimp
  • Email Support
  • Email Handling
  • Visual Communication
  • Customer Support
  • Google Analytics

Internet Marketing Duties: 
/ Solo Ads / Swap / Banking / Squeeze Page / Landing Page / Different Funnels (Opt-in, Sales, Up-sell, Down-sell and Thank you etc..) and any other Marketing Funnel Creation Strong and solid experiences in Setting Up Adtrackz, Cmax, QCC, Clickmagick, Wordpress, OptimizePress, Clickfunnels, Ontraport*
 Strong and solid experiences in Setting Up - Aweber, Getresponse, ConvertKit, Listream, Ebizac, Gogvo, Sendreach, Mailchimp, active campaign etc...and any other email marketing software. Specialising in Wordpress but do have experience on other CMS platforms Website Transfer to another Hosting, Domain Transfer,...

Kat W.
$21/hr
  • Trophy Icon Customer Service
  • Search Engine Optimization
  • Public Relations
  • Display Ad
  • Advertising & Promotion
  • Advertising Strategy
  • Google Ads
  • Facebook Ads Manager
  • Social Media Management
  • Copywriting

For over 8 years, I have been building my own online consulting business specializing in online Customer Relationship Management, Digital Marketing, Social Media and Brand Maintenance and Management, and Copy Writing & Editing, among a multitude of other digital business development services. I have experience using a variety of CRM software including Zendesk, HubSpot, and other CRM and online administrative organizational tools. I am privileged to have extremely strong reading and writing skills, and pleased that I can call these skills passions as well. I have extensive experience in copy-writing especially, including creative and...

Michael S.
$20/hr
  • Trophy Icon Customer Service
  • Time Management
  • Customer Support
  • Customer Retention
  • Customer Acquisition
  • Technical Support
  • Technical Analysis
  • Technical Documentation
  • Email Technical Support
  • Customer Relationship Management

Excellent communication skills. Empathetic listener with a pleasant manner that excels at building value for the customer. Hard working, highly intelligent, and able to pick up new software and new modes of operations really quickly. Deescalating tense conversation techniques, coupled with emotional intelligence and critical thinking help to deliver solutions in a way best received by the individual. Active learner that believes product knowledge and familiarity, are a big key to success.

Chandana C.
$40/hr
  • Trophy Icon Customer Service
  • Operations Management
  • People Management
  • Stakeholder Management
  • Quality Control
  • Employee Training
  • BPO Call Center
  • Telemarketing
  • Content Editing
  • Content Writing

Hi there, Greetings! I am an experienced customer service/finance/IT service desk professional and writing is one of my areas of interest. Key Expertise: - Over 13 years of corporate experience across Customer Service, Finance (Accounts Receivables and Accounts Payables), IT Service Desk and Training domains - Over 5 years of freelance experience in SEO-optimized content creation, blog writing, article writing, press release, product description, product review, guest response, editing, proofreading and more. What do I bring to the table? - Rich exposure in diverse domains such as finance, customer service, travel, hospitality, fashion,...

Anastasiya K.
$32/hr
  • Trophy Icon Customer Service
  • Business Management
  • Virtual Assistant
  • Email Communication
  • WordPress
  • Social Media Marketing
  • Marketing Automation
  • Digital Marketing
  • Market Research
  • Project Scheduling
  • Ontraport
  • HTML
  • CSS
  • JavaScript
  • GitHub

"Anastasiya works efficiently and with very high accuracy; communication is also very easy with her." "Whatever the job, she takes it seriously and delivers top-notch products." "Her communication is fast and clear, her research is thorough and writing / content planning top notch. " "GREAT person to work with, very helpful, friendly, highly recommended!" These testimonials are directly from my Upwork clients. So, first of all, you can be sure, that I won’t let you down and I’ll do my best for you and your business needs. My skills and professional interests are diverse and varied (mainly in terms of digital marketing, and administrative...

Susan T.
$25/hr
  • Trophy Icon Customer Service
  • Direct Marketing
  • Social Media Marketing
  • Social Media Management
  • Sales Management
  • Sales Promotion
  • Virtual Assistant
  • Customer Support

I have over 15 years of experience in customer service with regard to troubleshooting customer issues, developing positive relationships with customers, and fostering better service. My experience in sales and marketing was greatly increased by completing my AAS in Organizational Management. Social network marketing is a passion of mine because I enjoy observing trends.

Viola K.
$15/hr
  • Trophy Icon Customer Service
  • Shopify
  • Zendesk
  • Google Docs
  • Order Processing
  • Virtual Assistant
  • Asana
  • Podio
  • Slack
  • Quality Control
  • Phone Support
  • Telephone Handling

I am an experienced customer support personnel with four years of active experience as an agent in a call center. I have experience in email handling, inbound and outbound calls. I have experience using Microsoft excel, Ms outlook, Google docs, Google drive and Google calender. My recent experience has been in using asana and podio for task management. I have a friendly aura and I handle tasks assigned to me with enthusiasm. I do respect given timelines, communicate effectively with clients and deliver final documents that meet the needs of my clients aptly. Make me your go-to-guy for all your customer service and virtual assistant needs.

Eric B.
$20/hr
  • Trophy Icon Customer Service
  • Technical Support
  • IT Support
  • Helpdesk
  • Customer Support
  • Computer Network
  • Windows Administration
  • Online Chat Support
  • ServiceNow
  • Mac OS X Administration
  • Phone Support
  • Computer Skills
  • Ticketing System
  • IT Service Management
  • Information Technology Strategy

I am a highly motivated type of individual solid determination, 15 years experienced in IT Helpdesk customer support specialize in computers and network support. had been part with one of the worlds leading company. Strong initiative skills and problem solving. Has a wide range of technical skills and knowledge on computers, Servers, Network and Telecoms, Rest assured I am very flexible and can work with minimal supervision. Being a Top Rated Plus IT Technical support Specialist and having 15 years of experience in IT industries, expect a timely and quality accomplishment of tasks and projects delivered accordingly. Key services:...

Dee T.
$25/hr
  • Trophy Icon Customer Service
  • Intuit QuickBooks
  • Administrative Support
  • Nonprofit Organization
  • Spreadsheet Software
  • Office Administration
  • Database Administration
  • Invoicing
  • Database Management

Dee Marling. That's me. I’m an enthusiastic, professional freelance admin consultant - I can wear many hats, or just one. I have advanced skills in bookkeeping, operations, general admin and executive level support, and customer-centric relations including nonprofit, government and private sectors. I'm a full-time mom and wife, and I freelance fulltime -- success is a must! My family counts on me. I have a diverse background! I'm a "Jill O'All-Trades." Here are a few of my top skills. If you don't see what you are looking for, ask! Full charge bookkeeping... QuickBooks Online / Desktop including payroll Invoicing, payables and...

Jimbelle J.
$18/hr
  • Trophy Icon Customer Service
  • Virtual Assistance
  • Virtual Assistant
  • Administrative Support
  • Training & Development
  • Multiple Email Account Management
  • Task Coordination
  • Property Management
  • Data Entry
  • Microsoft Office

- Excellent Customer Service skills - Email management/Phone skills - Data Entry and Analysis (WPM 56) - Great communication skills -Goal-oriented and can work with minimal supervision. -Time management skills

Francisco L.
$10/hr
  • Trophy Icon Customer Service
  • Technical Support
  • Network Engineering
  • Telephone Handling
  • Virtual Assistant
  • Researcher
  • Network Equipment
  • Data Entry

I have 4 years of experience in Technical Support for telecom through inbound calls and live text chat, as a technical support specialist, I provided assistance in loss of data, video, and voice services. I also support customers from the US and LAN regions on their internet connectivity through the technical department of Hotels which includes but not limits to bypass devices with their devices information and through the configuration of certain Access Points. I was able to let every customer know that we know what we do and that they are in the best hands when they reach us, I also assist with the decisions of our leaders on the best...

Katarzyna U.
$15/hr
  • Trophy Icon Customer Service
  • Polish
  • English
  • Translation
  • Writing
  • Data Entry
  • Virtual Assistant
  • Zendesk
  • Intercom
  • KPI Metric Development
  • Ticketing System
  • Email Handling

I would like to offer my knowledge, education and over 15 years’ experience in establishing and maintaining international relationships with customers. I will respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations and resolve complaints or technical concerns in a timely way with the highest customer service etiquette. Owing to the previous job I know how to effectively transfer knowledge and ensure proper operations. My responsibilities involved setting standards for customer service. Translation & Editing & Proofreading English – Arabic and vice versa Polish - Arabic and...

Hazel C.
$20/hr
  • Trophy Icon Customer Service
  • Amazon Seller Central
  • Virtual Assistant
  • Pay Per Click Advertising
  • SEO Keyword Research
  • Account Management
  • Amazon FBA
  • Amazon Advertising Console
  • Product Listings
  • Amazon Listing Optimization
  • Amazon PPC
  • Project Management

Over 10 years of Upwork Experience and have completed over 270+ jobs in Upwork 🏆 Here's what my satisfied clients are raving about: ⭐⭐⭐⭐⭐ "Exceptional freelancer! Would recommend her in a heart beat. Responsive, flawless deliverables and easy to work with! Could count on her to do each job at its best." ⭐⭐⭐⭐⭐ "Strongly recommend Hazel! She is an absolute pro and will succeed in completing your project. I enjoyed working with Hazel and will gladly hire her in the future." ⭐⭐⭐⭐⭐ I have used Hazel umpteen times and trusted her with very confidential data and credentials. Not only is she quick and efficient, she is trustworthy as well - a...

$NaN/hr

How it works

1. Post a job (it’s free)

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Trusted by 5M+ businesses

How to Hire Top Customer Service Representatives

How to hire a customer service representative

From customer retention to brand loyalty, there are a lot of KPIs tied to an organization’s ability to offer a smooth customer experience. If you’re looking to solve problems and answer questions about your products and services, a customer service representative can help. 

So how do you hire customer service reps? What follows is a crash course on how you can find top customer service reps on Upwork. 

How to shortlist customer service reps

As you’re browsing customer service reps, it can be helpful to develop a shortlist of the contractors you may want to interview. You can screen profiles on criteria such as:

  • Professionalism. Customer service reps are the face of a business, so you’ll want reps who present themselves professionally. 
  • Communication tools. Depending on your needs, the role may require experience with chat, email, phone, or all three. 
  • Feedback. Perform a quick background check by screening past client feedback for red flags or satisfied customers. 

How to write an effective customer service job post

Now that you have a clear picture of the type of customer service rep you’re looking for, it’s time to write that job post. Aim to be clear and detailed enough for contractors to know they are the right fit for the job. 

An effective customer service job post should include:

  • Scope of work: From answering phone calls and emails to writing FAQs, list all the deliverables you’ll need
  • Project length: Your job post should indicate whether this is a shorter or larger project.
  • Background: Translate your customer service needs into a candidate profile. If you prefer experience working in a specific industry, be sure to mention this here. 
  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts. 

Ready to streamline your customer experience by providing support for your products and services? Log in and post your customer service job on Upwork today.

CUSTOMER SERVICE REPRESENTATIVES FAQ

What is customer service?

Customer service is the support you offer your customers. From fielding questions a prospective buyer may ask before a purchase, to troubleshooting problems while using a product or service, customer service reps play a critical role in representing your brand. 

Here’s a quick overview of the skills you should look for in a customer service rep: 

  • Clear communication skills across channels (phone, email, chat, etc.)
  • Conflict resolution and mediation
  • Product knowledge
  • Attentiveness
  • Patience

Customer service reps do more than answer questions — they serve as the voice of your brand helping customers make the most of your products and services. 

Why are you hiring a customer service representative?

If you want to find top customer service reps, it’s important to identify your customer service needs. Are you looking for someone who speaks native English, or are you hiring someone fluent in another language to provide local customer service to a branch overseas? Is this a temporary hire to meet the demands of a busy season, or will you be hiring long term? Asking yourself questions like these can help you develop a profile of the customer service representative who’s right for your needs.

How much does it cost to hire a customer service representative?

Rates can vary due to many factors, including expertise and experience, location, and market conditions.

  • An experienced customer service rep may command higher fees but also work faster, have more-specialized areas of expertise, and deliver higher-quality work.
  • A contractor who is still in the process of building a client base may price their customer service more competitively. 

Which one is right for you will depend on the specifics of your project.

View less
Customer Service Representative Hiring Resources
Learn about cost factors
See interview questions
Hire Talent
Schedule a Call