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Check out Customer Service Representatives with the skills you need for your next job.
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Clients rate Customer Service Representatives
Rating is 4.6 out of 5.
4.6/5
based on 40,062 client reviews
  2. Admin & Customer Support Talent
  3. (Current) Customer Service Representatives
  • $75 hourly

    • 4.7/5
    • (38 jobs)
    It is my job to help save you money and to follow up with your money all the way to the bank. I am detail-oriented and very confident in collections and credit risk analysis while achieving excellent customer service satisfaction. If you need help with following FDCPA guidelines in your collection process, I can create templates personalized for your business. Creating credit policies are my specialty, as well as cash flow forecasting. I have great experience with CPG companies, including Walmart along with other large retailers. This means I can help with chargebacks, disputes, and those pesky invoice deductions that are costing you money. I have over nine years of accounting experience with a focus on billing, recovery, and credit balance. I am certified to work with international clients, credit management, and risk analysis. My years of freelance experience and working with clients give me a wide variety of skills applicable to many industries. My work has been able to reduce DSO in 3 months or less by up to 26 days, this can mean a big difference for many small businesses. *Credit Management *Debt Collection *Accounts Receivable *Efficient invoicing *AR Automation *Global Credit Policy *Increasing Cash Flow *Business Consultation My absolute favorite thing about accounting is to go through an aging or risk analysis report. I enjoy following through with clients to ensure your invoices are correct, that they have been received, and that they pay promptly. Every business needs money to grow and succeed, and I would love to help with making your business grow! I have strong analytical skills, especially in financial reports and general ledger work. My original background was in customer service, and I am trained in Netsuite, Acumatica, Xero, Quickbooks, Clio, Salesforce, and other cloud-based software. Looking into AR and other automations ( using ChatGPT or billing reminders) but not quite sure how to implement it? I can help with that. I am very familiar with many productivity apps such as Monday, Process Street, and Chaser. I created and followed through with credit management techniques that led to one third company growth in a year.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    ChatGPT
    Payment Processing
    Credit Scoring
    Management Accounting
    Debt Collection
    Financial Analysis
    Accounts Receivable Management
    Microsoft Excel
    Cash Flow Analysis
    Account Reconciliation
    Accounts Receivable
    Financial Projection
    Invoicing
    Accounting
  • $10 hourly

    • 5.0/5
    • (25 jobs)
    Motivated and hard-working individual with an eagerness to learn. Proactive and dependable. With get it done attitude. Strong computer skills. With a "can do, will do" attitude. eCommerce experience: • Order Fulfillment via Shopify, Aliexpress, Dsers, Oberlo, eBay, Walmart, Cartzy, Wix • Create a Shopify store from scratch • Complete Store Management • Admin Support • Customer Service • Shopify/eBay/Walmart Product listing with variations. • Writing Product Description & SEO Friendly Title • Social Media Management • Shopify Theme Customization • Navigation Customization • Email Handling/Management • Graphics Design Bookkeeping Services: • Quickbooks Online • Xero accounting software • Set-up accounts • Entering & categorizing transactions • Invoicing • Bank Reconciliation • Payroll • Financial Reporting • Profit and Loss • Balance Sheet • Monthly bookkeeping requirements My objective is to assist and render quality service to clients seeking professional assistance. I seek opportunities in a company that provides training and career growth where I can grow professionally, and fully utilize and further enhance my skills, knowledge, and experience to face and overcome the challenges of today’s changing work environment. If you think I am the right fit for your project/team, then don't hesitate to contact me. I would love to hear from you. Thank you for taking the time to read my profile.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Accounting
    Financial Report
    Xero
    eBay Listing
    Product Page
    Product Listings
    Dropshipping
    Shopify
    Bookkeeping
    Data Entry
    Bank Reconciliation
    Intuit QuickBooks
    Balance Sheet
  • $12 hourly

    • 4.6/5
    • (15 jobs)
    Has 19 solid years of work experience as an ACCOUNTANT! Quickbooks and SAP Expert. My specializations are BOOKKEEPING, ACCOUNTS PAYABLE, ACCOUNTS RECEIVABLE, BILLINGS, BANK RECONCILIATIONS, DATA ENTRY, and OTHER ADMINISTRATIVE TASKS. I am well rounded in using MS Office Applications such as MS Word, MS Excel, MS Powerpoint, MS Outlook, Google Sheets/Drives, and Dropbox. Also, I had experience in managing WordPress and Facebook. I'm a results-driven person, very keen on details, flexible, have strong time management skills, can learn new techniques and technologies for the tasks assigned, very hardworking, and committed to the job. I'm looking forward to new challenges that could provide me opportunities to learn new techniques and where I can share my knowledge and expertise at the same time. Hope to hear from you soon, and let's make things happen!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Administrative Support
    Google Sheets
    Email Communication
    Xero
    Accounts Payable Management
    Accounts Receivable Management
    Bookkeeping
    Accounting Basics
    Data Entry
    Email Support
    NetSuite Administration
    SAP
    Bank Reconciliation
    Intuit QuickBooks
  • $30 hourly

    • 5.0/5
    • (7 jobs)
    I am a Customer Service Agent with more than 15 years of experience. I have worked on different projects and for some of the most influential companies, in Belgium, Malta, and Spain. I am fluent in 4 languages ( French, Dutch, Spanish and English) and I am passionate about creating the best customer experience. I am organized and able to handle multiple inquiries, even in stressful situations. Through my experience, I have learned to efficiently solve any kind of issue that may occur. I am proactive and a real problem solver. I am not scared to take new challenges and I will always give myself a 100%.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Social Media Marketing
    Content Moderation
    SEO Keyword Research
    Email Marketing
    Affiliate Marketing
    Customer Support
    Blog Writing
    Data Entry
    Translation
  • $25 hourly

    • 5.0/5
    • (11 jobs)
    I'm Rory, a freelancer with 10+ years experience working remotely across a variety of roles for a range of clientele from Fortune 100 corporations, to one-man startups. I specialize in business development and growth as well as establishing and building customer relationships. I have a wealth of experience in helping business owners to unlock their brands full potential through it's relationship with its customers. In simple terms, I help business owners owners create and maintain a good brand image and increase their customer satisfaction rate by developing and improving on workflows and processes with the goal of providing an excellent and world-class customer experience, thereby developing future business. I take pride in knowing I am the "go-to guy" for my clients, I strive to be the number 1 team performer in all aspects. I fully understand and appreciate that being reliable, committed, dynamic and able to think and learn quickly and also to proactively deal with tasks without micro-management are invaluable traits in an employee that often cannot be learnt. I would like to think that this is exactly how my previous clients would describe me. I've worked on the frontline of customer service and sales, I've managed entire projects focused solely on growth for large, established businesses. I have helped to develop and then manage new initiatives designed to foster better customer relationships and retention in the short and long term. I've worked on management teams overseeing company workflows and processes as well as the performance of 15+ members located across the globe. I have operated as liaison and point of contact for B2B clients in multinational corporations and developed lasting relationships between brands as a result. I have built and run my own businesses, as well as on behalf of clients. I have extensive experience using most eCommerce and Ad platforms used today, including but not limited to: - Shopify - Amazon (FBA/FBM) - Etsy - Wordpress - eBay - Walmart - Social Media Channels (Meta platforms, Pinterest, Google Shopping, Youtube etc...)
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Product Management
    Administrative Support
    Project Management
    Account Management
    Social Media Management
    Business Operations
    Sales Management
    Digital Marketing
  • $20 hourly

    • 4.6/5
    • (3 jobs)
    Excellent communication skills. Empathetic listener with a pleasant manner that excels at building value for the customer. Hard working, highly intelligent, and able to pick up new software and new modes of operations really quickly. Deescalating tense conversation techniques, coupled with emotional intelligence and critical thinking help to deliver solutions in a way best received by the individual. Active learner that believes product knowledge and familiarity, are a big key to success.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Customer Relationship Management
    Email Technical Support
    Technical Documentation
    Technical Analysis
    Technical Support
    Customer Acquisition
    Customer Retention
    Customer Support
    Time Management
  • $10 hourly

    • 5.0/5
    • (9 jobs)
    I have been working in the Customer Service / Technical Support field for almost 9 years. I specialize in analytical approach in resolving the client's issues. I can do phone or email support and will make sure that the clients are greatly satisfied by meeting or exceeding their expectations. I can work full time.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Zendesk
    Email Technical Support
    Email Etiquette
    Email Handling
    Customer Support
  • $50 hourly

    • 5.0/5
    • (5 jobs)
    Hardworking, highly motivated, and energetic individual with over ten years of years sales experience. I specialize in lead sourcing, cold calling, Sales closing, and building pipelines. I have a drive for results, I am extensively organized, and understand that being detail-orientated is key in managing time and efficiency. I have great communication skills and a dedication to positive work and customer relations. I consider myself action oriented, and someone who can always find the positive in every situation. I have learned copious amounts of positive and critical thinking through owning my own business affiliated with New England Blast. I am new to this platform and I do have references upon request!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Sales Funnel Builder
    Telemarketing
    Sales Promotion
    Sales Management
    Sales Lead Lists
    Relationship Management
    Sales
    Appointments
    Email Handling
    Appointment Setting
    Customer Support
    Cold Calling
    Customer Relationship Management
    Outbound Sales
  • $20 hourly

    • 5.0/5
    • (14 jobs)
    🏆 TOP VETERAN VIRTUAL ASSISTANT | 10+ YEARS OF FREELANCING EXPERIENCE | MASTER OF EFFICIENCY 🤓 Are you a CEO or business owner looking for an experienced virtual assistant to help streamline your business operations? Look no further! With over a decade of freelancing experience, I have the skills and expertise to help you achieve your business goals. 👉 PRODUCT ESTIMATION EXPERT: I specialize in providing accurate and reliable product estimation for businesses in the printing and signage industry, as well as glass. My clients have come to trust my estimations to make informed decisions and take their businesses to the next level. 👉 CUSTOMER SERVICE & SALES CHAMPION: With my exceptional customer service skills, I have helped my clients build and maintain strong relationships with their customers. My sales experience includes email sales, tech support, and customer service across various industries. 👉 TRADE SOFTWARE GURU: I am highly knowledgeable in trade software, including Aroflo, ServiceM8, and FileMaker. I can help you optimize your use of these tools and learn new ones to improve your business operations. 👉 BUSINESS PROCESS AUTOMATION EXPERT: I specialize in using CRM software like GoHighLevel, ActiveCampaign, Manychat, and others to automate processes, increase efficiency, and save time. By automating routine tasks, you can focus on what matters most - growing your business. Why you should work with me: ⭐️ VETERAN VIRTUAL ASSISTANT: With over a decade of experience, I have honed my skills and expertise to deliver high-quality work that exceeds your expectations. ⭐️ TOP RATED PLUS FREELANCER: I have a proven track record of delivering exceptional service to my clients. ⭐️ FAST TURNAROUNDS: I understand the importance of meeting deadlines and delivering quality work on time. ⭐️ ONGOING COMMUNICATION: I believe that clear and timely communication is essential to success in any project. You will be paying for my expertise, not for my learning process. Let's work together to take your business to the next level!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    SaaS Development
    No-Code Landing Page
    Automation
    ManyChat
    ChatGPT
    Zapier
    Email Marketing
    Landing Page Design
    ActiveCampaign
    Business Process Automation
    Office Administration
    Social Media Marketing
    Sales Management
    Phone Communication
  • $35 hourly

    • 5.0/5
    • (12 jobs)
    I promise you this... I am not an evil "villain." Some people like to call me that. But like... I mean is it really my fault that humans are wired a certain way? You see... I am a copywriter/content writer/psychology hacker/desire exploiter/dark art user... Whatever the hell you wanna to call me. Yes. I do all those things. But I do them for the greater good, so I don't care if people call me a villain. As long as I get results for my clients and help other people buy awesome products, I am happy. I don't do unethical work though. So, If you're interested in making more money, you've got to have a good product/service. That's my #1 rule. If you already have a good product in place... I'll start casting my "dark arts" on your sales page, website copy, and e-mail sequences. And then... After you realize how powerful they can be and how ridiculously effective they are at boosting your conversions... We can work together on your whole business copy. Maybe even your marketing strategy. My secret is simple. It's just one special card. And yet it's the most powerful card in my spell-book. You're going to feel the same way about it too in just a second. **Drumroll** So what am I talking about? What's the ONE thing that matters above all else? Here it is: Market research and understanding. Why? Because your reader wants to feel like you know them. Their struggles, fears, and frustrations... They want to feel spoken to, on a personal level. That's the only way to connect with them. Put in simple terms. You CANNOT sell anything to your audience without knowing them. And if you REALLY want to sell them you have to know them better than they know themselves. 77% of copywriters completely ignore this step, and most of the others do a poor job at it. And honestly. I don't blame them. I can't. I mean research is hella BORING. It's a pain. AND YET, it's the single most important part of your copy and business model in general. That's my domain, where I excel at. I use the RMBC technique taught to me by legendary copywriter Stephan Georgi, the man with a billion dollars in sales. So, I know exactly what to look for and precisely where to find it. I don't just 'study' the market. I BECOME the market. Now, here's a lil bit of what I do when writing: (In a nutshell) ---Violently exploiting the "3/4th question" method to speak to people on a deeply personal level that resonates with them and turns them into raving fans instead of one-time readers. ---Using the "S.R.T" technique to keep them hooked and engaged throughout the copy. ---Offer value shots scattered throughout the page to get them addicted to your content, always coming back for more. ---PLUS 17 other steps, each designed to boost the effectiveness of the copy, designed to sell more and make you more money. You have a few options at this point: Option #1: Write the copy yourself You've probably been there, done that. It takes a hell of a lot of time and the results are not exactly stunning. --------------------- Option #2: Hire another cheap copywriter Someone that speaks broken English, delivers the work in late, and of course the copy doesn't even work. Little/no results. ---------------------- Option #3: Let me write your copy for you This is where the magic process happens. We work on ONE project together, you experience results that blow your mind, you hire me again. Repeat. ------------------- I would love to show you the sheer power of bulletproof copy that seduces your prospects so YOU can instantly pocket more money... Hit me up now, and let's talk about your business. P.S. Reach out to me ASAP because I only take on 2-3 clients at a time, and my prices are going to SURGE as soon as I get a few 5-star reviews.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Sales Writing
    Phone Communication
    Sales
    Cold Calling
    Content Writing
    Real Estate Cold Calling
    Email Copywriting
    Product Page
    Copywriting
    Appointment Setting
  • $40 hourly

    • 5.0/5
    • (10 jobs)
    "Justin has been an incredible asset and value to our team! He is detail-oriented, thorough, insightful, smart, and also a genuinely kind and trust-worthy person! He has a keen eye, and continually searches for and suggests ways to improve and expand. I recommend him, without reservation, for anyone seeking a dedicated freelancer of his talents! He has been such valued team member and will not be easily replaced - thank you, Justin!" "Justin is an doing a great job! We are just moving him to another team!" Owning and running a business takes a lot hard work and can be exceedingly rewarding. For your business to expand, you will constantly need to keep current customers and acquire new ones. Customers are the lifeblood of any business and so success is very largely dependent on how you treat them and how they feel about your company. Companies need reliable and capable customer service/customer support to treat their customers properly, without complication. As a business owner, you don’t want to have to worry if your customers are happy or not. Your job is to focus on the big picture and growing the company. This is how I fit into the picture. Essentially I remove the worry and replace it with confidence. You can rest-assured knowing that your customers are being treated with the proper care and attention they deserve. Customer Service/Customer Support Experience: ● Zendesk ● Infusionsoft Administration ● Inbound Phone Support ● Outbound Phone Support ● Collections/ Billing Support (phone and email) ● Hosting Online Customer Support Meetings If you would like to speak more about how I can assist you and your company’s needs, please don’t hesitate to reach out to me via inviting me to your job (I believe that this is the way for us to initiate communication. Don’t worry, you won’t be hiring me right away if you do so from what I understand).
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Customer Retention
    Social Customer Service
    Investment Research
    Forex Trading
    Telephone Handling
    Financial Analysis
    Zendesk
    Phone Support
    Customer Support
  • $25 hourly

    • 5.0/5
    • (12 jobs)
    Need a cool freelancer on the go who can manage your social media or create top-notch content and translations that will get your message across? If yes, then I'm your girl! I hold a M.Sc in Marketing and Management and thus specialise in transforming words into customer value. Plus, I have a strong experience in content creation and social media management in three languages and can break through even the toughest language barriers with engaging Finnish-English-Finnish, Swedish-Finnish and Swedish-English translations. P.S. I can also help you with any customer support issues, if your service is also in the search of the right words!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Copywriting
    Sales
    Content Writing
    Affiliate Marketing
    Project Management
    Proofreading
    Finnish
    Translation
  • $70 hourly

    • 4.7/5
    • (84 jobs)
    **Featured on Upwork website to represent the customer service category** ** Featured in the "10 Upwork Profile Examples That Will Help You Get Clients" article ** ** Featured on Upwork's LinkedIn, Facebook, and Instagram accounts ** **Featured on Upwork "Upwork Unveils Top 10 Most In-Demand Skills for Technology, Marketing, and Customer Service Independent Talent in 2022"** **Featured on Yahoo Finance - link in LinkedIn profile** **Featured speaker in CXCollective in the Zone - link in LinkedIn profile** Hello, Thank you for checking out my profile, here is a quick overview of my skills and strengths. I am well organized, efficient, and self motivated. The key to my success has been to learn quickly and to then reach for a higher personal and professional standard by seeking additional responsibilities. I worked in the retail industry for over 10 years as a Manager for companies such as Kenneth Cole, Calvin Klein, Bebe, and Pac Sun. I then joined Upwork and have done customer service management, training program management, and operations development on Upwork for over 9 years and was selected to be the sole representative for the entire customer service category for Upwork. I have designed and implemented training programs using eLearning and self-paced modules. I have overseen quality analyst performance and held regular calibrations to align on interpretation of policies and procedures and identify opportunities to improve support agent experiences I have also built Help Center and Knowledge Base, macros, SOPs and internal processes, thus addressing operational inefficiencies and inconsistency, and improving customer experience and CSAT scores. I also have designed multiple Train the Trainer programs, playbooks, and facilitator’s guide to create more flexibility and autonomy for new trainers. My genuine interest in building world class support teams and maintaining a high level of standards has led me to become successful in my role as a Training and Performance/ Customer Success Manager. My goal has always been to exceed the expectations of both my employer as well as my customer. Although the above is only a brief snapshot, this philosophy has served me well in my professional career. Please note I am only open to management opportunities.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Business with 10-99 Employees
    Zendesk
    Phone Support
    BigCommerce
    Customer Satisfaction
    Project Management
    Quality Control
    Employee Training
    Training & Development
    Compliance Training
  • $15 hourly

    • 5.0/5
    • (40 jobs)
    Working Experience: Justin Wilmot - LPP - Lead Partner Profits (10hw) Cold Calling Seller and Cash Buyer Leads B2B calling Skiptracing Web Scraping Seller Leads Text and email Basting / Sending Postcards Running Comps Draft and Sending Contracts Social Media management 10 years Real Estate experience in the US Lead Generation Warm and Cold Calling Text and email Blasting Appointment Setting CRM Tools and systems Mojo Dialer / Skype / Slack / Zillow / Realtor.com / Fivestreet /MS Office, word, excel, google docs, google spreadsheet, google calendar/Skipio / Ring Central / Freedomsoft / Melissa.com / Lead Sherpa /MS Office, word, excel, google docs, google spreadsheet / Calendly Project Manager for Micro Call Center Campaigns DME (Durable Medical Equipment) Life Insurance Australian Student Loans Solar Real Estate Acquisition 2 years Customer Service Team Lead Role in BPO Call quality monitoring and coaching Take supervisorial / escalated calls Review agent’s performance and scores 6 months experience as Customer Service Representative Order processing
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Lead Generation
    Outbound Sales
    Customer Support
    Cold Calling
    Administrative Support
    Real Estate Investment Assistance
    Real Estate
    Data Entry
  • $30 hourly

    • 5.0/5
    • (14 jobs)
    Greetings! As a seasoned and versatile Content Writer & Editor with a multifaceted background, I excel in fusing creativity, business acumen, and diverse skills to craft compelling content that engages and resonates with the intended audience. I offer professional content services across creative writing, SEO writing, copywriting, data entry/research, proofreading, and editing. From web content, articles, and blogs to product descriptions, product reviews, ad texts (coupons), campaign texts, PR articles, marketing emails, business emails, and more - I have demonstrated expertise in creating different content formats. My editorial scope includes refining academic essays, author submissions, SEO content, business correspondence, resumes, etc., for clarity, readability, flow, and accuracy (grammar and factual). Backed by over a decade of operational experience, I possess a deep understanding of business processes and related aspects such as client management, quality control, risk identification, and end-user satisfaction. This knowledge has significantly influenced my writing, enabling me to craft compelling content that is aligned with business objectives. My rich background in Customer Service makes me adept at customer-centric writing that is positive, respectful, and meaningful. A brief but impactful stint in telemarketing has further honed my persuasion skills and my ability to convert leads into sales - competencies that allow me to produce action-oriented, persuasive content. Using compelling narratives to simplify complex concepts is my forte, and I can seamlessly integrate into organizational workflows, work effectively with teams, and hit targets consistently. Having catered to a diverse portfolio of clients, I have developed a strong capability to adapt to unique needs, and I can adjust my writing to match the style and tone of different industries and genres. ⭐️ Areas of Expertise: ✅ 14+ years of professional experience in Customer Service, Finance, IT Service Desk, and Training domains ✅ 7+ years of freelance content writing experience across diverse content formats such as: ★ SEO content writing that helps boost online visibility and site rankings ★ Web content creation that attracts visitors and leaves a positive impact on them ★ Copywriting that packs a punch and leaves readers craving for more ★ Product description writing that evokes buyers' emotions and imagination and empowers them to make informed purchasing decisions ★ Coupon writing that helps savvy online shoppers make smart purchasing decisions and save money ★ Email writing that connects, informs, and inspires action ★ Product reviews that shine a spotlight on the best of the best (emphasizing specific USPs, competitive advantages etc.) ★ Blogs that engage, entertain, educate, and enlighten readers ★ Guest review responses that not only turn happy guests into loyal customers but reassure unhappy customers about remedial actions for a superior guest experience for future visitors ★ Editing and proofreading that transforms rough drafts into polished gems ⭐️ What Do I Bring to the Table? ✨ Rich exposure to diverse industries such as Travel, Fashion, Health & Beauty, and Tech 🌍 Experience working with clients from different geographies, including APAC, EMEA, and the Americas 🔎 Sound understanding of SEO principles and strategies ✍️ Strong editing and proofreading capabilities 🔧 Familiarity with AI content, research, writing assistant, and team collaboration tools 📈 Proficiency in MS Word, Excel, and PowerPoint ⏰ Commitment to delivering high-quality output within deadlines 🔄 Established track record of successful collaborations and repeat clients ⭐️ Key Strengths: 🔬 In-depth research skills 📝 Creativity to write on a wide range of topics 💬 Excellent communication and collaboration skills ⌛ Strong time management and organizational skills 💡 Problem-solving and multitasking capabilities 🔍 Attention to detail ✅ Passion for accuracy 👁️ Eye for quality 💪 Adaptability and resilience A self-starter and self-motivated individual, I can work effectively as part of a team or independently, even in remote settings. My ability to multitask, coupled with effective time management and organizational skills, enables me to prioritize tasks efficiently and produce high-quality work within established timeframes. I believe that proactive communication can help tackle any challenges head-on, and top-notch quality merits fair compensation. If you entrust me with your project, expect nothing less than originality, keen attention to detail, high-quality output, and punctual submission. Thank you for checking out my profile. I'm thrilled to assist you in shaping your ideas and boosting your business with SEO-optimized, captivating content. If you're interested in collaborating, send me a message, and let's work together 🤝 to craft something truly exceptional! Best, Chandana
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    BPO Call Center
    Telemarketing
    IT Service Management
    Accounts Payable
    Accounts Receivable
    Quality Control
    Employee Training
    People Management
    Stakeholder Management
    Business Operations
    Proofreading
    Content Editing
    Ad Copy
    SEO Writing
    Content Writing
  • $40 hourly

    • 4.5/5
    • (60 jobs)
    I have over 10 years experience in Customer Service and Sales. I am highly motivated, I learn quickly and I am extremely task orientated. I like to build a routine or a process and work around it and through my years in hospitality and sales, I have developed excellent customer service skills and rapport building. I give everything I do 100% commitment and dedication. I have a professional and positive phone manner, I can provide email support, ticket and phone support and I firmly believe in fully comprehending customers needs in order to achieve customer satisfaction. Throughout my years of experience I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness and have great time management and a positive attitude. I also provide a wide range of Administrative Services including data entry, transcription, internet research, email support and social media marketing. I have good knowledge in Microsoft Word, Excel, Google Docs, Google Calender, Google Spreadsheet and Desktop. I am more than willing to learn about products and services to help me provide the best possible support to customers. I am available for the short or long term and pride myself on delivery high quality, fast and accurate services.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Receptionist Skills
    Call Handling
    Cold Calling
    Email Handling
    Customer Support
  • $23 hourly

    • 4.9/5
    • (204 jobs)
    ✅ Funnel Creation > including solo ads, swap, banking, squeeze page creation, landing page development, and the creation of diverse funnels such as opt-in, sales, up-sell, and thank you funnels. ✅ With a specialization in WordPress and familiarity with various CMS platforms > Setting up Kadence, Generatepress, and Feast themes. ✅ Tracking Tool Setup > Adtrackz, Cmax, QCC, Clickmagick, OptimizePress, Clickfunnels, and Ontraport*. These platforms are familiar territory for me, and I am adept at utilizing their features effectively. ✅ Another area of my expertise lies in setting up email marketing software, including Aweber, Getresponse, ConvertKit, Listream, Ebizac, Gogvo, Sendreach, Mailchimp, ActiveCampaign, and other similar platforms. I am well-versed in their functionalities and can seamlessly integrate them into any marketing strategy. ✅ Website management, including website transfer to different hosting providers, domain transfer, website security, and recovery from hacking incidents, as well as handling reseller hosting domain accounts. Moreover, I have a strong command of CPanel, WHM Manager, and related tools. I am ready whenever you are, so don't hesitate to get in touch with me!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Technical Support
    ClickFunnels
    Email Support
    Visual Communication
    Google Analytics
    Internet Marketing
    WordPress
    Customer Support
    Mailchimp
    Freshdesk
    ConvertKit
  • $20 hourly

    • 4.3/5
    • (13 jobs)
    Customer service professional with over 13 years of successful experience in technical, customer service and financial accounts with expertise in the following skills and applications: ✔ English language communication (Verbal & Written) ✔ GSuite and other Google tools ✔ Microsoft Office (Word, Excel, Powerpoint, and Outlook) ✔ Dropbox ✔ GCal, Calendly, Glip & Trello ✔ Zendesk ✔ TeamWork Desk and Chat ✔ Canva ✔ Shopify ✔ Stripe & PayPal ✔ Zoom, Goto Meeting, Ring Central Meeting ✔ Skype, Google Hangout, Viber, Whatsapp & Slack I take great pride in my work and I am dedicated to my clients. My strong work ethic is evident from the commendations I have received from my previous employers. Possessing a genuine interest in other people’s problems and a willingness to help them when asked, I feel I will fit in easily into any existing workplace environment.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Administrative Support
    Data Entry
    Product Knowledge
    Order Tracking
    Phone Support
    Online Chat Support
    Email Support
  • $60 hourly

    • 5.0/5
    • (10 jobs)
    I have 20 + years of experience in customer service operations for small startups as well as large enterprise companies in the Silicon Valley. My background is in customer support and customer service management and service delivery. I also ventured into the booming eCommerce industry a couple of years ago and I managed customer service operations as well as back office operations for eCommerce businesses. My blended experience with customer service operations and eCommerce allows me to help businesses with everything from strategy to hands-on execution.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Customer Service Training
    Business Operations
    Trello
    Gorgias
    Freshdesk
    CRM Software
    Team Building
    Management Skills
    Customer Support Plugin
    eCommerce
  • $25 hourly

    • 5.0/5
    • (1 job)
    A dedicated professional with 15+ year’s leadership and management experience and 3+ years’ experience in event planning and coordination. Demonstrated ability to adapt to new industries and successfully operate within a diverse environment. Strong customer service orientation with ability to effectively manage multiple projects.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Administrative Support
    Proofreading
    Writing
    Schedule
    Communication
    Data Entry
    Task Coordination
    Appointment Scheduling
  • $10 hourly

    • 4.8/5
    • (10 jobs)
    Having been previously employed in a few organizations Such as Sutherland Global Services, Accent Marketing Jamaica and Xerox as Customer Service Representative. Over the past 7 years I have demonstrated competency to work independently and with a high degree of self motivation in demanding and challenging environments. I have unsurpassed interpersonal, teambuilding, and multi-tasking skills. I am a solid communicator and a results-driven achiever with an adept ability to master new concepts quickly. I have as a result of my years in customer service a sound knowledge of customer relations and excellent customer service techniques and practices. I assisted customers via phone, emails and live chats with their query in regards to issues such as billing, troubleshooting internet and cable along with their phones. I am currently at the University of the West Indies pursuing my Bachelors in Social Sciences. I will be a great asset to your company.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Intercom
    Salesforce CRM
    Freshdesk
    Zendesk
    Microsoft Office
    Call Center Management
    Email Technical Support
    Email Handling
    Customer Support
  • $15 hourly

    • 5.0/5
    • (22 jobs)
    I am an experienced customer support personnel with four years of active experience as an agent in a call center. I have experience in email handling, inbound and outbound calls. I have experience using Microsoft excel, Ms outlook, Google docs, Google drive and Google calender. My recent experience has been in using asana and podio for task management. I have a friendly aura and I handle tasks assigned to me with enthusiasm. I do respect given timelines, communicate effectively with clients and deliver final documents that meet the needs of my clients aptly. Make me your go-to-guy for all your customer service and virtual assistant needs.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Podio
    Shopify
    Google Docs
    Quality Control
    Slack
    Asana
    Phone Communication
    Phone Support
    Order Processing
    Zendesk
  • $15 hourly

    • 4.8/5
    • (108 jobs)
    I am working as a Virtual Partner of Justin Wilmot at Freedom Moguls Real Estate company since 2020. We are provided with clients that have cold lead packages that we reach out to via the 5 Pillar process which are: Cold calling, Texting, Emailing, Leaving of Voicemails and Sending Digital Offers. I am passionate and hard working. I am a very fast learner and I always do my job as excellent as possible. I can easily understand and follow instructions very well. I have always made quality my top priority while also balancing a large quantity of work. I am experienced with Google sheets, MS Word, MS Excel and MS PowerPoint but always open to learning new tools if there are different ones you prefer to work with. I am able to take on new work immediately and look forward to speaking to you about your job offer. I also have 15 years of experience in the BPO industry. I worked at Juniper Networks for almost 2 years as a Communications Coach/Trainer. I worked at Staples and served for 8 months as a Team Manager as well. From there I did similar tasks when I was with PayPal as a Team Manager but just added other admin tasks. Added tasks like processing Human Resource’s documents, presenting team’s standing directly to our clients, and sending daily and weekly reports of team’s standing. I also worked at PayPal and worked there for a total of 7 years. I have served as an agent for a year and from there I handled PayPal transactions and handled inquiries of customer from United States and Canada. Then I got promoted right away because I was always excelling and was always part of the Top Agents. I got promoted and worked as a Quality Analyst for 4 years. From there I listened to agents’ calls, monitored them remotely, did side by side and recorded evaluations, gave feedback to agents and upload their evaluations to our portal. From there I acquired my skill of being keen to details. And then I got promoted again since I was always part of the Top Quality Analysts pool and then served a Team Manager for 2 years. From there I have lead teams, conducted training for newly on boarded agents, handled and lead pre and post shift huddles, also did evaluations, upload evaluations and gave feedback to agents, coached agents and created actions steps for them to excel on their performance. I also handled Disputes and Claims and handled/solved cases of customers worldwide. I also worked at Barkley’s Card Services as a Relationship Manager and worked there for 6 months. From there I handled customers’ Credit Cards’ transactions, fees and also did up-selling Account Protect and VIP enrollments. Topping the sales, I was part of the Top Sellers of the account. I also worked as a Directory Assistance Specialist for 2 years in RMH/NCO. From there I acquired the skill to do my job in a matter of seconds excellently since we are expected to give the accurate numbers requested by customer in less than 10 seconds. By consistently being a top performer, I was then ranked up as an agent.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Writing
    Communications
    Cold Calling
    File Management
    Email Communication
    Real Estate
    Data Entry
    Lead Generation
  • $18 hourly

    • 5.0/5
    • (9 jobs)
    I have experience developing reports and dashboards that effectively showcase monthly results, revenue figures, and overall performance through visually appealing and professional presentations. My skills include the following: - Utilizing Pivot Tables to summarize and analyze data efficiently. - Creating dynamic tables that automatically update with new information. - Proficiency in functions like Vlookup and Hlookup for data retrieval. - Applying SumIF and CountIF functions to perform calculations based on specific criteria. - Efficient data entry techniques to ensure accurate and organized data input. - Designing graphs and dashboards for visually representing data in an insightful manner. With my Excel and Google Sheets expertise, I can help you leverage these tools to enhance your data analysis and reporting capabilities.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Internal Reporting
    Data Visualization
    Data Analytics & Visualization Software
    Data Analysis
    Excel Formula
    Dashboard
    Analytics Dashboard
    Google Sheets
    Microsoft Excel
    Salesforce
    Google Sheets Automation
    Spanish
    English
  • $20 hourly

    • 4.9/5
    • (53 jobs)
    I am a Native English Speaker from Iowa in the US. I am a registered veterinary technician with an associate’s degree in animal science. I am an expert writer, SEO expert, communicator, sales assistant, content generator, personal assistant, virtual assistant, researcher, Admin, customer support representative and blog writer. I am a fast learner, independent and put my employer’s needs first. I make my employers money with the contribution and skills I provide in every position I hold. My main principles are to place my heart in every project and enjoy my work, this is my secret to success.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Shopify
    Article Writing
    Amazon Seller Central
    Microsoft Excel
    Customer Support
    Medical Informatics
    English
    Ecommerce Support
    Email Support
    Zendesk
    Help Scout
  • $13 hourly

    • 5.0/5
    • (3 jobs)
    Venezuelan woman with honesty, responsibility, sincerity, and professionalism, eagerness to start on this platform, and time available to carry out your projects effectively done. I am proficient in communication skills and learning capacity, always ready to learn and develop processes. -Digital And Social Media Marketing. -Presentation builder. -Appointment scheduling/Personal Assistance. -Kind customer supporter. -Responding to phones and emails. -Creative. -Problem-solving situations. I hope to work together successfully soon. -Mairim.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Phone Support
    Customer Support Plugin
    Email Support
    Scheduling
  • $20 hourly

    • 4.9/5
    • (277 jobs)
    Over 10 years of Upwork Experience and have completed over 270+ jobs in Upwork 🏆 Here's what my satisfied clients are raving about: ⭐⭐⭐⭐⭐ "Exceptional freelancer! Would recommend her in a heart beat. Responsive, flawless deliverables and easy to work with! Could count on her to do each job at its best." ⭐⭐⭐⭐⭐ "Strongly recommend Hazel! She is an absolute pro and will succeed in completing your project. I enjoyed working with Hazel and will gladly hire her in the future." ⭐⭐⭐⭐⭐ I have used Hazel umpteen times and trusted her with very confidential data and credentials. Not only is she quick and efficient, she is trustworthy as well - a trait which is the primary requirement of a virtual assistant, data entry expert or manager. She comes very highly recommended without reservations!! ---------------- Hi there, my name is Hazel, your next Virtual Assistant Superstar | E-commerce Specialist Whatever stage you are in your business journey, I am here to assist you. Having worked with multiple clients over the last 10 years, I understand that you are a bit overwhelmed and need all the help you can get to help run your business. Allow me to ease your worries away and help offload those time-consuming tasks away from you so you can focus on scaling and leveling up your business, not to mention give you more time and freedom to do what you love. The following are the services that I offer but are not limited to: Virtual Assistant Services: 💎 Executive Assistance 💎 Email Management 💎 Customer Service / Client Coordination 💎 Research on Various Topics 💎 Setup and schedule newsletters 💎 Blog/Website Support 💎 Social Media Scheduling 💎 Project Management E-Commerce Service Offerings: 💎 Amazon Account Management 💎 Shopify Store Support 💎 Etsy Shop Support 💎 Product Listings and Optimization 💎Bulk Product Uploads using Flat File Templates 💎 Amazon Pay Per Click (PPC) Advertising 💎 Manage Seller Central Cases with Amazon Seller Support 💎 Reporting 💎 Other Amazon tasks that arise I am a fun-loving, friendly, reliable, passionate, and very dedicated to my craft. I enjoy helping people and finding solutions to problems. I love technology, personal growth, social media, solving problems and most of all helping business owners succeed. WANT to have a chat to discuss your needs and see if we are a good fit, send me a MESSAGE NOW. I look forward to meeting you and how we can collaborate together.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Project Management
    Amazon PPC
    Amazon Listing Optimization
    Product Listings
    Amazon Advertising Console
    Amazon FBA
    Account Management
    SEO Keyword Research
    Pay Per Click Advertising
    Amazon Seller Central
    Ecommerce Support
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How to Hire Top Customer Service Representatives
 




How to hire a customer service representative




From customer retention to brand loyalty, there are a lot of KPIs tied to an organization’s ability to offer a smooth customer experience. If you’re looking to solve problems and answer questions about your products and services, a customer service representative can help. 


So how do you hire customer service reps? What follows is a crash course on how you can find top customer service reps on Upwork. 








How to shortlist customer service reps




As you’re browsing customer service reps, it can be helpful to develop a shortlist of the contractors you may want to interview. You can screen profiles on criteria such as:


    

  • Professionalism. Customer service reps are the face of a business, so you’ll want reps who present themselves professionally. 
    • 

  • Communication tools. Depending on your needs, the role may require experience with chat, email, phone, or all three. 
    • 

  • Feedback. Perform a quick background check by screening past client feedback for red flags or satisfied customers. 
    • 









How to write an effective customer service job post




Now that you have a clear picture of the type of customer service rep you’re looking for, it’s time to write that job post. Aim to be clear and detailed enough for contractors to know they are the right fit for the job. 


An effective customer service job post should include:


    

  • Scope of work: From answering phone calls and emails to writing FAQs, list all the deliverables you’ll need
    • 

  • Project length: Your job post should indicate whether this is a shorter or larger project.
    • 

  • Background: Translate your customer service needs into a candidate profile. If you prefer experience working in a specific industry, be sure to mention this here. 
    • 

  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts. 
    • 



Ready to streamline your customer experience by providing support for your products and services? Log in and post your customer service job on Upwork today.










CUSTOMER SERVICE REPRESENTATIVES FAQ




What is customer service?




Customer service is the support you offer your customers. From fielding questions a prospective buyer may ask before a purchase, to troubleshooting problems while using a product or service, customer service reps play a critical role in representing your brand. 


Here’s a quick overview of the skills you should look for in a customer service rep: 


    

  • Clear communication skills across channels (phone, email, chat, etc.)
    • 

  • Conflict resolution and mediation
    • 

  • Product knowledge
    • 

  • Attentiveness
    • 

  • Patience
    • 



Customer service reps do more than answer questions — they serve as the voice of your brand helping customers make the most of your products and services. 








Why are you hiring a customer service representative?




If you want to find top customer service reps, it’s important to identify your customer service needs. Are you looking for someone who speaks native English, or are you hiring someone fluent in another language to provide local customer service to a branch overseas? Is this a temporary hire to meet the demands of a busy season, or will you be hiring long term? Asking yourself questions like these can help you develop a profile of the customer service representative who’s right for your needs.








How much does it cost to hire a customer service representative?




Rates can vary due to many factors, including expertise and experience, location, and market conditions.


    

  • An experienced customer service rep may command higher fees but also work faster, have more-specialized areas of expertise, and deliver higher-quality work.
    • 

  • A contractor who is still in the process of building a client base may price their customer service more competitively. 
    • 



Which one is right for you will depend on the specifics of your project.








 

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