Hire the best Customer Service Representatives
Check out Customer Service Representatives with the skills you need for your next job.
- $30 hourly
- 5.0/5
- (7 jobs)
I am a Customer Service Agent with more than 15 years of experience. I have worked on different projects and for some of the most influential companies, in Belgium, Malta, and Spain. I am fluent in 4 languages ( French, Dutch, Spanish and English) and I am passionate about creating the best customer experience. I am organized and able to handle multiple inquiries, even in stressful situations. Through my experience, I have learned to efficiently solve any kind of issue that may occur. I am proactive and a real problem solver. I am not scared to take new challenges and I will always give myself a 100%.Customer Service
Social Media MarketingCustomer SupportSEO Keyword ResearchContent ModerationAffiliate MarketingEmail MarketingTranslationBlog WritingData Entry - $15 hourly
- 5.0/5
- (34 jobs)
Motivated and hard-working individual with an eagerness to learn. Proactive and dependable. With get it done attitude. Strong computer skills. With a "can do, will do" attitude. eCommerce experience: • Order Fulfillment via Shopify, Aliexpress, Dsers, Oberlo, eBay, Walmart, Cartzy, Wix • Create a Shopify store from scratch • Complete Store Management • Admin Support • Customer Service • Shopify/eBay/Walmart Product listing with variations. • Writing Product Description & SEO Friendly Title • Social Media Management • Shopify Theme Customization • Navigation Customization • Email Handling/Management • Graphics Design Bookkeeping Services: • Quickbooks Online • Xero accounting software • Set-up accounts • Entering & categorizing transactions • Invoicing • Bank Reconciliation • Payroll • Financial Reporting • Profit and Loss • Balance Sheet • Monthly bookkeeping requirements My objective is to assist and render quality service to clients seeking professional assistance. I seek opportunities in a company that provides training and career growth where I can grow professionally, and fully utilize and further enhance my skills, knowledge, and experience to face and overcome the challenges of today’s changing work environment. If you think I am the right fit for your project/team, then don't hesitate to contact me. I would love to hear from you. Thank you for taking the time to read my profile.Customer Service
AccountingFinancial ReportXeroeBay ListingProduct PageProduct ListingsDropshippingShopifyBookkeepingData EntryBank ReconciliationIntuit QuickBooksBalance Sheet - $25 hourly
- 5.0/5
- (11 jobs)
I'm Rory, a freelancer with 10+ years experience working remotely across a variety of roles for a range of clientele from Fortune 100 corporations, to one-man startups. I specialize in business development and growth as well as establishing and building customer relationships. I have a wealth of experience in helping business owners to unlock their brands full potential through it's relationship with its customers. In simple terms, I help business owners owners create and maintain a good brand image and increase their customer satisfaction rate by developing and improving on workflows and processes with the goal of providing an excellent and world-class customer experience, thereby developing future business. I take pride in knowing I am the "go-to guy" for my clients, I strive to be the number 1 team performer in all aspects. I fully understand and appreciate that being reliable, committed, dynamic and able to think and learn quickly and also to proactively deal with tasks without micro-management are invaluable traits in an employee that often cannot be learnt. I would like to think that this is exactly how my previous clients would describe me. I've worked on the frontline of customer service and sales, I've managed entire projects focused solely on growth for large, established businesses. I have helped to develop and then manage new initiatives designed to foster better customer relationships and retention in the short and long term. I've worked on management teams overseeing company workflows and processes as well as the performance of 15+ members located across the globe. I have operated as liaison and point of contact for B2B clients in multinational corporations and developed lasting relationships between brands as a result. I have built and run my own businesses, as well as on behalf of clients. I have extensive experience using most eCommerce and Ad platforms used today, including but not limited to: - Shopify - Amazon (FBA/FBM) - Etsy - Wordpress - eBay - Walmart - Social Media Channels (Meta platforms, Pinterest, Google Shopping, Youtube etc...)Customer Service
Product ManagementAdministrative SupportProject ManagementAccount ManagementSocial Media ManagementBusiness OperationsSales ManagementDigital Marketing - $20 hourly
- 5.0/5
- (10 jobs)
Hey you, thanks for checking out my profile. I am here for all sorts of tasks including translation, teaching, writing, proofreading, customer service - you name it, I will do it precisely as you say. I have 5+ years of experience in customer service directed to Norwegian market. Feel free to contact me and I can assure you that I am going to make your work problems easy peasy lemon squeezy :)Customer Service
Email SystemShopifyMagentoGorgiasCustomer CareCustomer SupportTutoringBlog WritingSocial Customer ServiceZendeskCustomer Service TrainingCopywritingNorwegianTranslation - $13 hourly
- 5.0/5
- (3 jobs)
If you're running a business and need someone for those 'just do it' tasks then I'm your hourlie. I am an independent, efficient and hard worker who delivers nothing less than I would expect someone to deliver for me. I hit the ground running and learn fast, using my initiative where appropriate. With my experience in two different call centers as customer service representative and team leader, I definitely can deliver tasks in a timely manner. For the time I assist you with your business needs, I am 100% invested in you and your goals.Customer Service
Microsoft ExcelOrder FulfillmentTicketing SystemCustomer SupportTechnical SupportCross Functional Team LeadershipData EntryEmail SupportOnline Chat Support - $40 hourly
- 4.8/5
- (18 jobs)
I’m a highly adaptable professional with a wide range of administrative, customer service, data management, information technology and operations skills. I have an aptitude for spotting errors and inconsistencies, and I am a strategic thinker who loves solving problems. I value efficiency and logic and enjoy troubleshooting and finding practical solutions. I am also autistic. Because of that, I've mastered the art of mirroring and have learned how to cut to the heart of a matter and determine what people really mean. Skilled with Google Suite, MS Word, Excel, PowerPoint, Adobe Acrobat, Salesforce, Zendesk, Jira/Confluence/Atlassian, Formsite, Jotform, QuickBooks, Calendly, Monday.com, Slack, Teams, and Concur. Familiar with SQL, HTML and JSON. My top 5 Clifton Strengths are Ideation, Intellection, Adaptability, Relator, and Maximizer and my personality type is ISFP. Contact me if you need someone to help you brainstorm ideas, troubleshoot a process, or find a practical solution to a problem that plagues you. If your process is illogical, incomplete, or otherwise flawed, I will ferret out the issues and help you rewrite it in a way that a newcomer can understand and execute it. I am organized, efficient, and learn quickly. I see the forest and the trees. And I am at my best when expectations are communicated clearly, and feedback is private, timely, and specific. Open to short- or long-term projects. How can I help you?Customer Service
File ManagementProblem SolvingEmail CommunicationData EntryQuality AssuranceAdministrative SupportMicrosoft ExcelExecutive SupportSalesforce CRMData AnalysisSchedulingTechnical SupportCustomer Support - $25 hourly
- 5.0/5
- (4 jobs)
A professional and experienced Administrative Assistant with over 20 years of experience. My experience range from scheduling, front desk reception, travel expenses, office management, proofreading, preparing reports and customer service. My skills demonstrate the capacity to provide comprehensive support for executive and senior-level staff including scheduling meetings, coordinating travel (domestic and international), excellent customer service skills (including email support), effectively manages essential tasks and time management. I am proficient in Microsoft Office Suite, Google Docs, SharePoint, Big Time software (QuickBooks), Adobe Acrobat Professional, Outlook (calendaring, meetings), Yardi Systems (property management), Shopify and Reamaze (online support). I am very organized and attentive to detail. I am also comfortable performing a variety of roles, including payroll support, personal assistant, and the organizational point of contact. I've received accolades and awards for my work, including employee of the year. I've done freelance work for previous employers and friends including scheduling, travel arrangements and email communications. After my many years of experience, I decided to venture out on my own and become a freelancer while completing my degree in Sociology at the City University of New York (CUNY). I look forward to building new relationships!Customer Service
Microsoft SharePointSkypeEmail CommunicationSchedulingEcommerceGeneral Office SkillsCommunication EtiquetteCustomer SupportTime ManagementAdministrative SupportGoogle DocsMicrosoft OfficeProject Management OfficeEnglish - $10 hourly
- 5.0/5
- (27 jobs)
Hi my name is Julie, I am an individual always looking for opportunities to learn new things.I am available anytime at work and can report immediately and can start as soon as possible. I accept the challenge in every work that I take for It will help me to improve my skills and for every challenge, I experienced and learn. - 7 years experience successfully performing a number of data entry and clerical tasks. -5 years in the printing industry provide me with the valuable experience needed to prepare graphics for printing. Thank you for taking the time to review my profile, and I look forward to working with you.Customer Service
Social Media MarketingAdministrative SupportCustomer SupportData Entry - $40 hourly
- 5.0/5
- (11 jobs)
"Justin has been an incredible asset and value to our team! He is detail-oriented, thorough, insightful, smart, and also a genuinely kind and trustworthy person! He has a keen eye, continually searching for and suggesting ways to improve and expand. I recommend him, without reservation, for anyone seeking a dedicated freelancer of his talents! He has been such a valued team member and will not be easily replaced - thank you, Justin!" "Justin is doing a great job! We are just moving him to another team!" Owning and running a business takes a lot of hard work and can be exceedingly rewarding. For your business to expand, you will constantly need to keep current customers and acquire new ones. Customers are the lifeblood of any business and so success is very largely dependent on how you treat them and how they feel about your company. Companies need reliable and capable customer service/customer support to treat their customers properly, without complication. As a business owner, you don’t want to have to worry if your customers are happy or not. Your job is to focus on the big picture and grow the company. This is how I fit into the picture. Essentially I remove the worry and replace it with confidence. You can rest assured knowing that your customers are being treated with the proper care and attention they deserve. Customer Service/Customer Support Experience: ● Zendesk ● Infusionsoft Administration ● Inbound Phone Support ● Outbound Phone Support ● Collections/ Billing Support (phone and email) ● Hosting Online Customer Support Meetings If you would like to speak more about how I can assist you and your company’s needs, please don’t hesitate to reach out to me via inviting me to your job (I believe that this is the way for us to initiate communication. Don’t worry, you won’t be hiring me right away if you do so from what I understand).Customer Service
Customer OnboardingCustomer Relationship ManagementManagement SkillsPhone CommunicationForex TradingInvestment ResearchCustomer RetentionSocial Customer ServiceCustomer SupportFinancial AnalysisPhone SupportZendesk - $20 hourly
- 4.6/5
- (3 jobs)
Excellent communication skills. Empathetic listener with a pleasant manner that excels at building value for the customer. Hard working, highly intelligent, and able to pick up new software and new modes of operations really quickly. Deescalating tense conversation techniques, coupled with emotional intelligence and critical thinking help to deliver solutions in a way best received by the individual. Active learner that believes product knowledge and familiarity, are a big key to success.Customer Service
Email SupportTechnical SupportTechnical AnalysisCustomer Relationship ManagementCustomer AcquisitionCustomer RetentionTechnical DocumentationTime ManagementCustomer Support - $20 hourly
- 5.0/5
- (210 jobs)
I handle the tech so you can focus on what you do best! 🚀 Think of me as your go-to problem-solver for everything WordPress or website-related — from fixing broken menus and slow sites to building sleek, modern pages. ✅ Specialization in WordPress: ⚡️ Page Builders & Editors Elementor (Drag-and-drop design, dynamic content) Divi Builder (Visual editing, pre-made layouts) WPBakery Page Builder (Frontend/backend flexibility) Beaver Builder (Clean code, developer-friendly) Brizy (No-code focus, cloud-based templates) Bricks Builder (Performance-optimized, code-free design) ⚡️ Multi-Purpose Themes Kadence WP (Lightweight + Kadence Theme/Blocks) Astra (Lightning-fast, WooCommerce-ready) Avada (Flexible, Fusion Builder integration) Blocksy (Customizer-centric, SEO-friendly) GeneratePress (Modular, accessibility-focused) ⚡️ Niche & Industry-Specific Themes Thrive Themes (Conversion-focused for marketing funnels) Feast Themes (Food bloggers, recipe integrations) Restored316 Theme (Feminine, small business-centric) ⚡️ Core & Block-Based Tools WordPress Blocks (Gutenberg editor mastery) Kadence Blocks (Custom blocks, dynamic data) 💪 Customer Relationship Management Client Onboarding, Account Management, Customer Retention, Stakeholder Engagement, Cross-Functional Collaboration, Problem Solving, Product Knowledge, Training, and Development ✅ Funnel Creation: Skilled in developing landing pages and creating diverse funnels such as opt-in, sales, up-sell, and thank you funnels. ✅ Tracking Tool Setup: Experienced with ClickMagick, OptimizePress, ClickFunnels, and Ontraport. (Similar tools? Contact me!) 📩 Email Marketing Software: Proficient in Flodesk, MailerLite, Aweber, GetResponse, ConvertKit, Listream, Ebizac, Gogvo, Sendreach, Mailchimp, ActiveCampaign, and others. I am well-versed in their functionalities and can integrate them seamlessly into any marketing strategy. ✅ Customer and Website Management: Expertise in website management, including transferring websites to different hosting providers, domain transfer, security, and recovery from hacking incidents. Experienced in handling reseller hosting domain accounts with a strong command of CPanel, WHM Manager, and related tools 📕Project Management Software: ClickUp / Asana / Trello / Notion / Airtable / Jira ✈️ As a Travel Advisor, I can help you plan your travel based on your interests, such as luxury, wellness, adventure, culinary, or cultural travel. You may also consider audience-based options like family, romance, corporate, or group travel. Destination-based choices include domestic, European, Caribbean cruises, or Disney travel. I am ready whenever you are, so don't hesitate to contact me!Customer Service
Front-End DevelopmentCSSLanding PageWebsite RedesignElementorProject ManagementWordPress WebsiteWeb DevelopmentTechnical Project ManagementVirtual AssistanceTechnical SupportEmail SupportGoogle AnalyticsCustomer SupportWordPress - $40 hourly
- 5.0/5
- (22 jobs)
Experienced manager with over 20 years of dynamic expertise in operations, team leadership, and strategic marketing. Proven track record of driving excellence, resolving challenges, and fostering high-performing teams. Adept at managing complex responsibilities and optimizing workflows to achieve seamless operations and elevated customer satisfaction. Strengths and Skills Proficient in office workflow management, data analysis, and strategic marketing execution. Skilled in providing technical support, financial management assistance, and inventory systems. Exceptional leadership and team-building capabilities, with a knack for conflict resolution and customer satisfaction. Adaptable and hands-on approach to decision-making, fostering autonomy and positive outcomes. Strong interpersonal and communication skills, complemented by rapid typing (70+ WPM) and chat volume management expertise. Dedicated to organizational growth through strategic thinking, proactive collaboration, and achieving company objectives.Customer Service
Computer SkillsData ScrapingAdministrative SupportTime ManagementMicrosoft ExcelMicrosoft WordEmail CommunicationData Entry - $25 hourly
- 4.9/5
- (61 jobs)
I am a Native English Speaker from Iowa, US, with over 12 years of experience in multiple roles. As a registered veterinary technician with an associate’s degree in animal science, I have developed a keen eye for detail and a passion for excellence. I am an expert in writing, SEO, communication, sales assistance, content generation, personal assistance, virtual assistance, research, administration, customer support, and blog writing. I am a fast learner, independent, and always put my employer’s needs first. I make my employers money with the contributions and skills I provide in every position I hold. My main principles are to place my heart in every project and enjoy my work. This is my secret to success.Customer Service
ShopifyArticle WritingAmazon Seller CentralMicrosoft ExcelCustomer SupportMedical InformaticsEnglishEcommerce SupportEmail SupportZendeskHelp Scout - $19 hourly
- 5.0/5
- (12 jobs)
I am a responsible, honest professional with 20 years of experience in customer service and administration. Who is open for new challenges! I consider myself as a quick learner, happy to learn new things. I am fluent in Dutch (native language) and English, and I have a good knowledge of French. Some of my previous positions are: hostess, guest relation, reservation manager, customer supporter, and office manager. So if you are looking for an enthusiastic, friendly customer service agent or virtual assistant, feel free to contact me.Customer Service
EnglishDutchWorkspaceOrder ManagementEnglish to Dutch TranslationData EntryEmail CommunicationMicrosoft Office - $12 hourly
- 5.0/5
- (5 jobs)
I'm an problem solver obsessed with customer satisfaction. I love challenges and learning. I'm a fast thinker and a very creative person. I specialize in troubleshooting since I'm very patient and love explaining processes and helping people.Customer Service
Ticketing SystemCommunication EtiquetteCustomer SupportInterpersonal SkillsData EntryProduct KnowledgeBug ReportsTechnical SupportEmail Support - $20 hourly
- 5.0/5
- (8 jobs)
I'm a senior customer service professional, with more than 12 years of working experience as a customer and technical support supervisor and manager. I am dependable and detail-oriented, I excel at completing projects within time and budget constraints. I am a highly motivated, confident and dedicated individual. ✅ Bilingual English and Arabic. ✅ 9 years of proven experience. ✅ 100% commitment to deadlines. ✅ Using most of the known software in the field, such as Intercom and zendesk. ✅ Communication on the go. ✅ Experience with urgent jobs. ✅ Willingness to sign NDAs. I'm Specialize at: ✓ Zendesk ✓ Intercom ✓ Zopim ✓ LiveChat ✓ Stripe ✓ Payrix ✓ Nuclino ✓ Slack ✓ Google business tools.Customer Service
StripeSlackHelpdeskProduct KnowledgeCustomer SupportEmail CommunicationIntercomOnline Chat SupportEnglishPhone Support - $10 hourly
- 5.0/5
- (2 jobs)
Was a car part sales agent for 9 years, had a short stint (1 year) as a support/trainer for a Carparts.com, one of the largest aftermarket parts company in the US. Worked as an english tutor for 3 years before entering the BPO industry. Contributed in creating online children's book used by the Korean company I worked with.Customer Service
GorgiasSalesAccount ManagementAutomotiveZendesk - $20 hourly
- 5.0/5
- (27 jobs)
Hi! My name is Cielo. I’ve been in the freelancing industry for over six years now, working as a marketing expert and project manager. I specialize in content management and funnel building, making sure that the company achieves optimal user experience with our systems. I also found interest and have acquired knowledge in hiring, task delegation, and project management. I have kept long-term clients, most of them 6 months and up, and have received excellent ratings and reviews from them. Before getting into freelancing, I have 5 years of solid experience in the BPO industry. I have climbed up the career ladder, started off with taking in calls, then after a few months, was promoted to become a Quality Assurance Specialist, then, became a supervisor and handled a team of 18 chat support and email correspondence representatives. As an employee or contractor, I am very dedicated and committed. I prefer long-term clients but can also provide the same, if not better, service to short-term clients. I also have a passion for learning new things and do not prefer being stagnant to repetitive work for a long time; I am very inquisitive and always eager to learn. I like to do tasks that will help enrich my knowledge and help me grow as an individual. For the right job, I can work past my allotted time and have no issues with overtime, I can also do tasks that are not related to my actual project provided that I will be trained and guided on how to accomplish them. I am flexible, very responsive, and loyal. Outside of work, I am a mom, a wife, a daughter to a single mother, and a friend to a few very genuine people. I love spending quality time with family and friends, which is one of the reasons why I opted to work as a freelancer. My leisure activities are cycling, beach bumming, and swimming. Please see below the skills/platforms I learned for the past years in the workforce: Key Skills: 👉 Funnel Building 👉 Content Management Systems / Wordpress using it's internal editor, Divi themes or Elementor 👉 Email Marketing Campaigns Setup 👉 Social Media Management / Marketing 👉 Customer Support 👉 Virtual Assistance 👉 Email Support / Marketing 👉 Fraud Analysis 👉 Team Management 👉 Project Management PLATFORMS USED: CMS, Marketing and Funnel Building: WordPress ClickFunnels Opt-in Pages, Sales Pages, Membership Sites Bldrly Kajabi Ontraport Page Builder Kartra Klaviyo Wix Amazon Store Builder Klaviyo Ontraport Mailchimp ActiveCampaign AWeber ClickFunnels MailerLite Webhosting: GoDaddy Bluehost Hostgator Names.co.uk Hostinger Customer Support Platforms: GMail ZohoMail Zendesk JiRa LiveChat Inc. Amazon Seller Central Messaging Social Media Platforms: Facebook (Business Manager, Ads Manager, Publishing) Instagram (Business and Personal) Snapchat Twitter Pinterest Spotify Schedugram Hootsuite Tweetdeck Repost App LinkedIn Clubhouse TikTok Buffer Design: Canva Adobe Photoshop Adobe Premiere Pro Adobe Illustrator Adobe InDesign Adobe XD Headliner Windows Video Editor Cloud Sharing / File Management: Google Drive Dropbox Zoho E-commerce and Dropshipping: Shopify WooCommerce Shiphero Shipit Amazon Signifyd Alibaba Project Management and Team Management software: Basecamp Slack Trello Kanban Dropbox Asana ClickUp Time tracking software: Hubstaff Worksnaps Upwork Desktop App Data Analysis / Data Entry: Django Google Drive (Google Sheets) Microsoft Excel Other skills: SEC Filings Writing Blogs Photo / Video editing Skills that I'd like to learn in the future: AI Usage and Developing Graphic Design Full Stack Developing Web Design Video Editing Animation Multimedia Arts Thanks for taking a peek at my profile and looking forward to speaking soon!Customer Service
Virtual AssistanceActiveCampaignOntraportExecutive SupportSocial Media PluginEmail CommunicationKajabiContent SEOAdministrative SupportClickFunnelsMarketingEmail MarketingWordPressWeb Design - $25 hourly
- 4.9/5
- (35 jobs)
What are my strong points: Cold Calling Sales Lead Conversion Appointment Setting Lead Management Microsoft office, G Suite Hubspot, Salesforce, Airtable. I have been a sales representative for 20+ years. I am very motivated by bonus potential, and I work well with others and unsupervised. Most of all, I am exceptional Value for money.Customer Service
TelemarketingCustomer SupportEmail CommunicationLinkedIn RecruitingCommunicationsMarket ResearchAdministrative SupportCold CallingLead Generation - $10 hourly
- 5.0/5
- (4 jobs)
Welcome to my Upwork profile! Are you searching for a top-ranked Customer Service specialist with expertise in Shopify, Onboarding, and Zendesk? Your quest ends here! With a proven track record of delivering exceptional results, I also possess advanced skills as a virtual hotel manager, proficiently managing OTAs like booking.com, AirBnB, and Expedia. I take great pride in my ability to work autonomously and effectively, achieving outstanding outcomes with minimal oversight. Fueled by my passion for excellence, I approach every task with unwavering dedication and integrity. As a freelance professional, my primary objective is to establish mutually beneficial relationships with clients. Through my specialized knowledge, I am dedicated to assisting clients in achieving success and thriving in their respective fields. If you are in search of a reliable and skilled professional capable of enhancing your business, let's collaborate.Customer Service
Product KnowledgeEmail CommunicationCustomer SatisfactionFront DeskCustomer SupportPhone SupportEmail SupportOrder TrackingSocial Media ManagementOnline Chat SupportOrder Processing - $20 hourly
- 5.0/5
- (20 jobs)
🏆 TOP VETERAN VIRTUAL ASSISTANT | 10+ YEARS OF FREELANCING EXPERIENCE | MASTER OF EFFICIENCY 🤓 Are you a CEO or business owner looking for an experienced virtual assistant to help streamline your business operations? Look no further! With over a decade of freelancing experience, I have the skills and expertise to help you achieve your business goals. 👉 PRODUCT ESTIMATION EXPERT: I specialize in providing accurate and reliable product estimation for businesses in the printing and signage industry, as well as glass. My clients have come to trust my estimations to make informed decisions and take their businesses to the next level. 👉 CUSTOMER SERVICE & SALES CHAMPION: With my exceptional customer service skills, I have helped my clients build and maintain strong relationships with their customers. My sales experience includes email sales, tech support, and customer service across various industries. 👉 TRADE SOFTWARE GURU: I am highly knowledgeable in trade software, including Aroflo, ServiceM8, and FileMaker. I can help you optimize your use of these tools and learn new ones to improve your business operations. 👉 BUSINESS PROCESS AUTOMATION EXPERT: I specialize in using CRM software like GoHighLevel, ActiveCampaign, Manychat, and others to automate processes, increase efficiency, and save time. By automating routine tasks, you can focus on what matters most - growing your business. Why you should work with me: ⭐️ VETERAN VIRTUAL ASSISTANT: With over a decade of experience, I have honed my skills and expertise to deliver high-quality work that exceeds your expectations. ⭐️ TOP RATED PLUS FREELANCER: I have a proven track record of delivering exceptional service to my clients. ⭐️ FAST TURNAROUNDS: I understand the importance of meeting deadlines and delivering quality work on time. ⭐️ ONGOING COMMUNICATION: I believe that clear and timely communication is essential to success in any project. You will be paying for my expertise, not for my learning process. Let's work together to take your business to the next level!Customer Service
HubSpotSaaS DevelopmentNo-Code Landing PageAutomationManyChatZapierEmail MarketingLanding Page DesignActiveCampaignBusiness Process AutomationOffice AdministrationSocial Media MarketingSales ManagementChatGPT - $25 hourly
- 5.0/5
- (16 jobs)
Greetings! As a versatile professional with a multifaceted background, I have a proven track record of successfully contributing to multiple roles and responsibilities. I offer professional content-related services in areas such as creative writing, SEO writing, copywriting, data entry/research, proofreading, and editing. From web content, articles, and blogs to product descriptions, product reviews, ad texts (coupons), campaign texts, PR articles, marketing emails, business emails, and more - I have expertise in creating different content formats tailored to the specific needs of my clients. My editorial scope includes refining academic essays, author submissions, SEO content, business correspondence, resumes, etc., for clarity, readability, flow, and accuracy (grammar and factual). With over a decade of operational experience behind me, I come with a deep understanding of business processes and related aspects such as client management, quality control, risk identification, and end-user satisfaction. This understanding has significantly influenced my writing, enabling me to craft compelling content that is aligned with business objectives. My rich background in customer service makes me adept at customer-centric writing that is positive, respectful, and meaningful. A brief but impactful stint in telemarketing has further honed my persuasion skills and my ability to convert leads into sales - competencies that allow me to produce action-oriented, persuasive content. Using compelling narratives to simplify complex concepts is my forte, and I can seamlessly integrate into organizational workflows, work effectively with teams, and hit targets consistently. Having catered to a diverse portfolio of clients, I have also developed a strong capability to adapt to unique needs, and I can adjust my writing to match the style and tone of different industries and genres. ⭐️ Areas of Expertise: ✅ 14+ years of professional experience in Customer Service, Finance, IT Service Desk, and Training domains ✅ 7+ years of freelance content writing experience across diverse content formats such as: ★ SEO content writing that helps boost online visibility and site rankings ★ Web content creation that attracts visitors and leaves a positive impact on them ★ Copywriting that packs a punch and leaves readers craving for more ★ Product description writing that evokes buyers' emotions and imagination and empowers them to make informed purchasing decisions ★ Coupon writing that helps savvy online shoppers make smart purchasing decisions and save money ★ Email writing that connects, informs, and inspires action ★ Product reviews that shine a spotlight on the best of the best (emphasizing specific USPs, competitive advantages etc.) ★ Blogs that engage, entertain, educate, and enlighten readers ★ Guest review responses that not only turn happy guests into loyal customers but reassure unhappy customers about remedial actions for a superior guest experience for future visitors ★ Editing and proofreading that transforms rough drafts into polished gems ⭐️ What Do I Bring to the Table? ✨ Rich exposure to diverse industries such as Travel, Fashion, Health & Beauty, and Tech 🌍 Experience working with clients from different geographies like APAC, EMEA, and the Americas 👩🏫 Experience working as an online ESL teacher 🔎 Sound understanding of SEO principles ✍️ Strong editing and proofreading capabilities 🔧 Familiarity with AI content, research, writing assistant, and team collaboration tools 📈 Proficiency in MS Word, Excel, and PowerPoint ⏰ Commitment to delivering high-quality output within agreed deadlines 🔄 Established track record of successful collaborations and repeat clients ⭐️ Key Strengths: 🔬 In-depth research skills 📝 Creativity & versatility to write on diverse topics 💬 Excellent communication & collaboration skills ⌛ Strong time management & organizational skills 💡 Problem-solving & multitasking capabilities 🔍 Attention to detail ✅ Passion for accuracy 👁️ Eye for quality 💪 Adaptability & resilience A self-starter and self-motivated individual, I can work effectively as part of a team or independently, even in remote settings. My ability to multitask, coupled with effective time management and organizational skills, enables me to prioritize tasks efficiently and produce high-quality work within established timeframes. I believe that proactive communication can help tackle any challenges head-on, and top-quality work merits fair compensation. If you entrust me with your project, expect nothing less than originality, keen attention to detail, high-quality output, and punctual submission. Thank you for checking out my profile. I'm thrilled to assist you in shaping your ideas and boosting your business with SEO-optimized, captivating content. If you're interested in collaborating, send me a message, and let's get started on a mutually rewarding and productive partnership. 🙂 Best, ChandanaCustomer Service
BPO Call CenterTelemarketingIT Service ManagementAccounts PayableAccounts ReceivableQuality ControlEmployee TrainingPeople ManagementStakeholder ManagementBusiness OperationsProofreadingContent EditingAd CopySEO WritingContent Writing - $10 hourly
- 4.3/5
- (15 jobs)
With 7 years of customer service experience, including 6 years specializing in training and development, I bring valuable expertise to enhance your team. As a high-energy facilitator, I excel in virtual training environments and thrive on data-driven problem solving. In my previous role, I successfully handled new hires, providing them with comprehensive training and support during their critical onboarding period. This experience has given me valuable insights into the challenges faced by new team members and the ability to ensure a smooth transition into their roles. Currently, my primary focus is on developing managers. I specialize in enhancing their leadership skills, refining performance management techniques, and optimizing coaching abilities. By empowering managers, I drive team performance and create a positive work environment that fosters growth and success. If you seek a skilled professional to elevate your customer service team and develop your managers, I am here to help. Let's connect and discuss how I can contribute to your organization's success. Thank you for considering my profile, and I look forward to working with you!Customer Service
Quality AuditProblem ResolutionLeadership DevelopmentCoachingCustomer RetentionTraining PlanLeadership TrainingFacilitationCurriculum DesignData AnalysisTraining Needs AnalysisTraining & DevelopmentManagement Skills - $12 hourly
- 5.0/5
- (3 jobs)
An adept product of 2 Major Business process outsourcing companies, I have garnered a multitude of experience in providing customer and technical services to the US and the UK. Being exposed to the people and businesses of these two continents have played a major role in the development of my understanding of culture, communication, and relationships. These, added to the existing social skills my personality has and enhanced throughout the years, assures a strong sense of confidence, knowledge, and professionalism. I have then decided to venture into the domain of freelancing to further expand my ideologies and skillset. I am an experienced customer and technical representative, seeking a full-time position in the field of remote work, where I can apply my knowledge and skills for continuous improvement.Customer Service
Lead GenerationFollowing ProceduresInbound InquirySalesCustomer ExperienceCustomer SupportArticulateLead NurturingEnglish - $30 hourly
- 5.0/5
- (7 jobs)
Professional and responsible, here to support you in daily tasks such as: • Customer Services • General Admin Work and Data Entry • Graphic Design / Photo Editing • Managing property and listings (managing my own Airbnb) • Internet Research • Accounts Payable and Receivable basics • Social Media or E-commerce Management Skilled with MacOS, Windows, Microsoft Office, Google Docs, Zendesk, Slack, Bill.com, Livechat, Shopify, Photoshop, Canva, WordPress, etc. Airbnb super-host since 2018. •Former flight attendant/supervisor with customer service experience for over 10 years in the multi-cultural airline. Well-spoken, approachable, responsible, with great attention to details and a professional attitude. •Bachelor's degree focused in Accounting and Business Management.Customer Service
Photo EditingAdministrative SupportZendeskSlackCustomer SupportVirtual AssistanceAccounts PayableOnline Chat SupportData EntryAdobe Photoshop - $30 hourly
- 5.0/5
- (15 jobs)
📊 Expert in Summaries, Dynamic Tables, Reports, and Dashboards 📊 Specializing in Google Sheets, MS Excel, Sigma Computing, and Salesforce (SFDC) I am an expert in developing impactful reports and dashboards that showcase key business metrics, including monthly performance, revenue trends, and overall business health. My work with Sales and Customer Service Teams has helped organizations harness their data to make informed and strategic decisions that drive success. Specializing in creating dynamic, visually engaging dashboards in Google Sheets, Sigma Computing and SalesForce (SFDC), I excel at transforming complex datasets into intuitive reports that provide actionable insights. Additionally, I implement basic Google Scripts to automate processes and enhance the functionality of reports when needed, ensuring efficiency and accuracy. With over 16,000 worked hours on Upwork, I have worked with numerous clients and gained vast experience, I have also completed very successful projects outside of Upwork. My ability to speak both English and Spanish fluently has allowed me to work with clients from diverse backgrounds, providing seamless communication and excellent service. My core strengths include: ✅ Sigma Computing Report & Dashboards creation ✅ SalesForce (SFDC) Leads, Opportunities & Accounts Reports & Dashboards ✅ SalesForce Flows ✅ Google Sheets & Excel Interactive or Static Reports & Dashboards ✅ Crafting dynamic tables that adapt and update seamlessly with new data. ✅ Google Scripts for enhanced productivity (at a basic-mid level) I am proficient in a variety of tools, including: ✅ Google Sheets and Exce ✅ Salesforce SFDC ✅ Sigma Computing ✅ Google Workspace (Gmail, Docs, Forms, Slides, Sheets, and Drawings) ✅ Slack ✅ ShipStation ✅ Shopify ✅ Recharge With a focus on precision, automation, and visualization, I help teams transform raw data into valuable insights, enabling smarter business decisions. Feel free to contact me with any questions! I’m happy to discuss your project goals and explore how we can be a great fit. IdaniaCustomer Service
Salesforce CRMSigma Software Solutions OmniCareSix SigmaInternal ReportingData VisualizationData Analytics & Visualization SoftwareData AnalysisExcel FormulaDashboardAnalytics DashboardGoogle SheetsMicrosoft ExcelGoogle Sheets AutomationSpanishEnglish - $15 hourly
- 4.9/5
- (35 jobs)
A Multi-faceted and reliable Virtual Assistant and Telemarketer with 15 years of experience in administrative roles, appointment setting, lead generation, customer service, and data entry I experienced working in different fields such as SEO, Reputation Marketing, Software, and Application Development, Recruitment, Real Estate, Insurance, and Personal Growth. I have worked with clients from the Philippines, US, Canada, Europe, and Australia. My passion for work, efficiency, persistence, and drive are qualities I can bring to the table.Customer Service
CommunicationsMeeting AgendasExecutive SupportCustomer SupportTelemarketingPhone CommunicationOutbound SalesEmail CommunicationCold CallingFile ManagementData EntryVirtual AssistanceAdministrative SupportLead Generation Want to browse more freelancers?
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