Name: Customer Service Representatives
Brand: Upwork
Rating: 4.7 (166 reviews)

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Clients rate Customer Service Representatives

4.7/5

based on 166 client reviews

$100 hourly
- 5.0/5
- (30 jobs)
Hello brands! I am an experienced UGC creator and travel content creator that has worked with dozens of brands and created many viral winning videos. I know the best angles and creative shots to showcase your product in the best way possible. I also have a never ending brainstorm of creative ideas in my head that I would love to share with you. If you need someone to create amazing content while staying on top of the trends, I'm your girl! I've gotten nothing but positive feedback about my videos and I would love to create for you too.

Customer Service
Creative Strategy
Explainer Video
Instagram
TikTok
Social Media Website
Social Media Management
Travel Planning
Marketing Plugin
Writing
Social Media Content Creation
Social Media Content
Creative Writing
Data Analysis
$45 hourly
- 4.6/5
- (17 jobs)
Our concept was born in the midst of the pandemic. With businesses putting their hiring on hold and resorting to layoffs, we identified the need to make a change to the way we look at internal recruiting. WE ARE NOT A STAFFING AGENCY! We work with you and your business to become a temporary extension of your business’s hiring needs. We are the full cycle recruiters that make hiring a BREEZE!

Customer Service
Startup Consulting
Biology Consultation
Strategy
Process Improvement
Company Policy
Human Resources Consulting
LinkedIn Recruiting
Human Resource Management
Recruiting
$38 hourly
- 5.0/5
- (3 jobs)
Hello! I’m a social media manager, UGC content creator, and creative virtual assistant with a passion for helping small businesses thrive. I specialize in supporting creative brands, bringing a unique blend of detail-oriented organization and creative flair to every project. My focus is on crafting engaging content and managing your digital presence so you can connect more effectively with your audience. Whether you’re looking to streamline tasks, create compelling content, or elevate your brand on social media, I’m here to help. I believe in building strong, collaborative relationships with my clients to ensure your vision comes to life. Let’s work together to make your business stand out and succeed in the digital world. I look forward to meeting you! PROFESSIONAL SKILLS Social Media Management Social Media Marketing UGC Marketing Virtual Assistance Content Creation Content Curation Strategic Planning Community Management & Engagement Design Photography Videography Capcut Canva Caption Writing Analytics Trend Monitoring Administrative Support Email Management Back Office Management Scheduling Google Suite Basic QuickBooks Slack Notion Dubsado Creativity Communication Detail-Oriented Highly Organized Customer Service Reliability Flexibility Work Independently Time Management

Customer Service
Social Media Engagement
Social Media Content Creation
Administrative Support
Analytics
Social Media Marketing
Accounts Payable
Google
Management Skills
Calendar Management
Adobe Acrobat
Creative Direction
Digital Marketing
Light Bookkeeping
Meeting Agendas
$50 hourly
- 5.0/5
- (89 jobs)
Hello! I’m Andrew, a seasoned freelancer with a strong background in mathematics and computer science. I usually operate in the world where Math and CS meet. I currently work on advanced research projects involving Bayesian modeling, particle filtering, and creating a software package to predict the spread of diseases. If you’re looking for a reliable, knowledgeable freelancer who can add value to your project, feel free to reach out. I would be honored to collaborate with you — let's create something together!

Customer Service
Writing
Hospitality & Tourism
Solar Energy
Gardening
Photo Editing
Photography
Music Composition
Hospitality
Sound Mixing
Audio Production
Content Writing
Blog Writing
English
Home & Garden
$35 hourly
- 4.5/5
- (60 jobs)
Healthcare Credentialing and Rate Negotiations SERVICES: Medical Office, Data Entry, Credentialing - Health Plans - Private Practice - Hospitals - Start Up Consultations and More -

Customer Service
Insurance Consulting
Administrative Support
Medical Billing & Coding
Email Communication
Communications
$20 hourly
- 5.0/5
- (3 jobs)
Thank you for visiting my Upwork profile! As a skilled Virtual Assistant, Project Manager, and Personal Assistant freelancer, I am committed to providing my clients with reliable and professional assistance for virtual support, project management, and personal tasks. With excellent communication skills and attention to detail, I am confident that I can help you achieve your business goals. I am a 2021 grad student from ASU with a BA in Film Production with a focus in Producing. While I went to school I learned a lot about what it takes to manage a project from start to finish. How important communication is working as a team. Last but not least, to stay organized in every step of the way. My latest job I worked at a Marketing Agency in Kosovo as a Producer and Account Manager. I've helped the agency complete multiple commercials/projects and deal with multiple clients simultaneously. During my time at the company my responsibilities included: - Creating a budget depending on the project & keeping track of budget - Creating a schedule based off of the production teams & clients needs - Creating deadlines - Communicating with clients & designers to meet social media needs - Managing production team making sure we hit our goals - Creating a databases - Organizing documents & finances - Using Monday & Slack for managing & communication Skills: - Virtual Assistance - Project Management - Administrative Support - Microsoft Office (Word, Excel, PowerPoint) - English Language (writing, speaking, listening) - Project Planning and Organization - Time Management and Task Prioritization - Calendar Organization - Data Entry - Monday.com & CRM management - Google Sheets - Quality Record Keeping and Data Tracking I can provide you with reliable and skilled assistance for virtual support, project management, and personal tasks. I've included some projects in my portfolio that I've helped manage and organize from pre-production, production to post-production. If you have any questions or would like to collaborate, please don't hesitate to contact me. Thank you for considering me as your Virtual Assistant, Project Manager, or Admin Support freelancer Sincerely, Qendresa S.

Customer Service
Social Media Management Tracking
Event Management
Management Skills
Team Management
Film Production
Database Management
Video Editing
Phone Communication
Email Communication
Data Entry
$20 hourly
- 5.0/5
- (4 jobs)
Current student and detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Customer Service
English to Spanish Translation
Spanish to English Translation
Leadership Skills
Data Entry
$15 hourly
- 5.0/5
- (9 jobs)
As a freelance virtual assistant, I have a wide range of skills including leadership, management, customer service, training, administrative tasks, and quality assurance. I am proactive and detail-oriented, which helps me manage workflows, provide excellent customer support, conduct efficient training sessions, and ensure high-quality work. I am good at multitasking, prioritizing, and communicating effectively, which allows me to streamline operations and help clients succeed in various industries. Whether it's overseeing projects, handling administrative duties, or maintaining high-quality standards, I am dedicated to delivering excellence and exceeding expectations.

Customer Service
Resolves Conflict
Problem Solving
Typing
Records Management
Scheduling
Training Materials
Training Plan
Employee Onboarding
Candidate Interviewing
Leadership Skills
Training & Development
Data Entry
EMR Data Entry
Receptionist Skills
$30 hourly
- 4.8/5
- (51 jobs)
Highly motivated Industrial Psychologist with five years of experience in Human Resources and Business Administration. As an HR Specialist, I have broad knowledge and experience in the following areas: -Hiring Process ( Recruitment and Selection) -Organizational Development -Performance Evaluation -Training and Development As part of my administrative skills, I have worked with various companies assisting with the following tasks: -Customer Relationship Management (CRM) -Email and Report Writing -Appointment Setting -Calendar Management -Digital Filing Always ready to overcome new challenges and work diligently as I continue to grow and gain professional experience in my field.

Customer Service
Team Management
File Management
Slack
Data Entry
Business Process Reengineering
English
Spanish to English Translation
Microsoft Excel
English to Spanish Translation
Email Support
Boolean Search
Recruiting
LinkedIn Recruiting
$30 hourly
- 5.0/5
- (3 jobs)
I am an experienced professional with a background in education, sales, and customer service. I can support businesses in a variety of ways including, but not limited to, managing leads, providing customer service, training employees, and creating written materials, systems and processes. I also have extensive experience in K-12 education, special education, and adult education. I can tutor, train, or provide support to parents involved in the special education system.

Customer Service
CRM Software
Lead Management
Sales
Academic K-12
Academic Proofreading
Proofreading
Education Presentation
Tutoring
English Tutoring
Adult Education
Online Chat Support
Education
$30 hourly
- 5.0/5
- (7 jobs)
I specialize in crafting engaging social media content for small businesses strategically designed to drive customer engagement and increase brand visibility on platforms like Facebook. Previously, I served as a Marketing/Personal Assistant at an auto auction, where I played a pivotal role in orchestrating weekly auctions and devising compelling incentives and prizes. Additionally, I assisted in coordinating business-related travel arrangements. My passion lies in marketing, particularly in leveraging the power of social media to connect small businesses with their target audience. My recent freelance endeavors involve curating impactful Facebook status updates, a task that I find deeply fulfilling. Beyond marketing, I excel in collections, boasting a track record as the top collector for eight consecutive months in a previous role. Furthermore, I am dedicated to helping individuals achieve career success, offering resume drafting and interview training expertise. I extend this commitment through volunteer work at my church, providing invaluable assistance to those seeking employment opportunities. You can rely on me to deliver quality work promptly, backed by my unwavering trustworthiness and exceptional phone etiquette. Should you require further information or references, please don't hesitate to reach out—I'm more than happy to assist.

Customer Service
Content Writing
English
General Transcription
Scheduling
Email Communication
Proofreading
Data Entry
Social Media Marketing
Microsoft Excel
Microsoft Word
$40 hourly
- 5.0/5
- (3 jobs)
Hi! Welcome to my profile! Here you will find my many skills in many fields. I have spent my young adult life gathering knowledge through both conventional education and life experience. I have worked as an Operational Manager for a few businesses in the span of 7 years. I started early and was able to work my way into managing multi-million per year operations. I pride myself on my abilities to guide a team with a certain spunk you cannot find in many others. I believe my resilience and authority helps to garner whatever it is I need for success! With this business comes inherent knowledge of numbers, marketing, KPI's, team building and much, much more. In my time as an Operational Manager I have zeroed in my real passions. I realized where I really enjoy work the most is through project management. To further advance my understanding of such I completed a full 6 week Project Management Professional(PMP) course. Through this time spent managing, my passions on the side include writing. I have found my ability to converse and reach any audience through written word is one of my greatest strengths. I am confident in my writing abilities. I have used writing in every aspect of my life. It is my outlet, my source of comfort. It is my connection to the people who rely on me, customers and clients alike. I have written cover letters, my own short stories, poetry, blogs, product testaments, professionally to clientele and in many other useful instances. Safe to say I love to write! Another recent skill I have taken on is coding and computer programming. I have entry level knowledge of Java, HTML, CSS, SQL and I am constantly learning more. Programming is one dream I have always had and have finally gathered the guts to pursue. While I am passionate about many things overall what is important to me is that what I accomplish is done so with perfection in mind and pride at hand. I hope to use my abilities to help anyone who needs it. Thank you for your time, I look forward to hearing from you!

Customer Service
KPI Metric Development
Management Skills
Editorial Writing
Creative Writing
Poetry
Budget Management
English
Microsoft Office
$80 hourly
- 5.0/5
- (56 jobs)
Send me a direct message and I'll help you create knowledgebase articles, FAQs, user guides, help center resources, content for your support pages, product manuals, documentations, and user training materials so that your end users (who may be not be so tech-savvy) know exactly how to use your product, service or platform. In my most recent project, I created 560 FAQ pages for ☑️ Shopify.com helping merchants onboard the platform. And before that, documented products and solutions for: ☑️ SEMRush.com ☑️ BingX.com ☑️ ExpiredDomains.com ☑️ Hostinger.com... Getting more support tickets than usual and want to reduce your customer service spend? Whether you are a new company or have been around for a while... I'll create your customer support resources so your customers have all the help they need to use your product or service and don't overwhelm your support agents. Send me a direct message and let's start working on simplifying your product right away.

Customer Service
Technical Documentation
Product Knowledge
Documentation
User Manual
User Guide Writing
FAQ
Article Writing
Blockchain, NFT & Cryptocurrency
Web3
Cryptocurrency
Technical Writing
Blog Writing
SEO Writing
Content Writing
$65 hourly
- 5.0/5
- (6 jobs)
Enterprise sales professional with over 19 years of corporate affairs, SaaS sales and e-commerce experience. - Cold calling, prospecting and pipeline management -High-level operations, account and project management skills -Business development, partnerships and B2B & B2C solution selling to c-level executives and Fortune 500 companies -Sales forecasting and analytics using Salesforce and Tableau -Sales operations, recruiting, hiring and training -Understand technology, e-commerce startups and GTM planning and execution -Knowledgeable about real estate, senior services, auctions and luxury goods/antiques from EBTH -Corporate giving, government affairs and event planning expertise from Philip Morris and Kraft Foods -Exceptional business writing, public speaking, presentation and negotiation skills -Proficient in Microsoft Office and Google applications along with MicroEdge GIFTS, SAP, Paycom, Tableau and Salesforce

Customer Service
Sales
Project Delivery
Cold Calling
Crisis Management
Solution Selling
Sales Operations
Business Development
$40 hourly
- 5.0/5
- (7 jobs)
Hello, my name is Karen! Are you looking to make a career change? Are you ready to move onto a new company? Or maybe you want to make more money? Let me help you with your job hunt! I offer services that can help you with resume rewriting, cover letter creations and optimizing LinkedIn. Along with having my CPRW (Certified Professional Resume Writer) Certification, I have over 10 years of Customer Service experience and 5+ years of recruitment experience ranging from healthcare, airline, manufacturing, engineering, customer service, and sales roles. I am currently working as an RPO recruiter for a Fortune 500 company, where I spend my day conducting interviews for various types of roles within fields such as IT, Accounting, HR and more. Additionally, I am a volunteer with Hire Heroes USA where I help military personnel transition to civilian jobs by offering coaching services for resume review, interview preparation and by providing tips on how to take advantage of LinkedIn in your job hunt. Outside of Upwork, I have had many clients take advantage of my services that have been successful in their job hunts. If you have any questions, please feel free to reach out at any time.

Customer Service
LinkedIn Profile Creation
Career Coaching
Resume
Resume Design
LinkedIn
Cover Letter Writing
Interview Preparation
LinkedIn Development
Resume Development
Resume Writing
English
$35 hourly
- 5.0/5
- (15 jobs)
I enjoy creating beautiful, clean interior designs for fiction and nonfiction books. Creating custom chapter headers and focusing on the wants and needs of my clients is very important to me. I'm anxious to assist you in the process of prepping your manuscript for publication and believe that everyone's stories and educational material should have a platform and a voice.

Customer Service
Writing
Ebook Design
Team Management
Management Skills
Educational
Layout Design
Time Management
Leadership Skills
Communications
$33 hourly
- 5.0/5
- (1 job)
I'm an Editor with experience in copywriting, website design, marketing, and sales. Currently, I am within a business management firm, and would love to be able to help out other businesses/entrepreneurs with their future endeavors. I have also managed a newspaper that I climbed all the ranks in. Proficient with any English related material: textual, audio, design. Proficient with Microsoft Suite and Adobe products. I will work harder than pretty much everyone, and collaborate with you to ensure the best product/material/assistance that you are searching for.

Customer Service
Resume Writing
General Transcription
Sales
Scheduling
Copy Editing
Resume
Editing & Proofreading
$100 hourly
- 5.0/5
- (49 jobs)
With 10+ years as a Certified Zendesk Administrator and CX strategist, I help organizations streamline their workflows and maximize their team's use of Zendesk. Message me for a link to book a free strategy session. In addition to my Zendesk certifications, I hold certifications as a full-stack developer and am dedicated to creating custom Zendesk solutions. 10 years of experience working with Zendesk has sharpened my technical abilities, enabling me to provide clients with solutions that surpass the out-of-the-box functionalities of Zendesk. I love what I do, especially when it involves putting out fires, finding solutions and resolving complex challenges that propel a business forward. My approach centers on collaboration with clients. I take the time to understand your existing workflows and requirements, refining processes and tooling to ensure seamless operation within the Zendesk interface for support agents. What I can help with: -Complete Zendesk implementations with coordinated customer journey mapping -Increasing agent efficiency -Creating foundations for proper data analytics in Zendesk Explore reporting -Design and tracking of customer satisfaction programs -Implementation of weighted KPIs -Configuration and optimization of answer bots and self-service options -AI chat implementations with messaging -Custom business rules and automations (with or without API integrations of other 3rd party platforms) -Conditional contact forms for a tailored customer experience -Macros creation & brand voice -Seamless API integration with other systems for a unified agent experience -Development of custom sidebar apps for common use cases -Agent and leadership coaching & training As a CX consultant, Zendesk is my passion, but I also possess extensive experience integrating various SaaS platforms to create tailored workflows and automations within Zendesk. My portfolio includes successful integrations with Jira, Shopify, Stripe, Notion, Asana, Hubspot, Netsuite, Airtable, Quickbooks, Slack, Square, Google Suite, Intercom, WooCommerce, Pendo, Zoho, Retool, Monday, WordPress, and OpenAI. Every minute spent utilizing Zendesk should result in heightened efficiency, improved customer satisfaction, and positive business outcomes.

Customer Service
Gorgias
Shopify
Product Management
Technical Support
HTML
SQL
Customer Experience
API
JavaScript
Training & Development
Process Improvement
Data Analytics
System Administration
Zendesk
$50 hourly
- 5.0/5
- (7 jobs)
CLAIMS PROFESSIONAL Efficient and detail-oriented senior level claims professional with 10+ years of experience in processing auto property damage and casualty claims, commercial auto and cargo claims as well as marine cargo claims. Abilities include thorough claim investigations, claims auditing, internal/external customer service, training/mentoring, Medicaid/Medicare knowledge and effective claims negotiation and resolution., CORE COMPETENCIES: Expert claim handling and auditing Strong customer service background Property/Casualty/Homeowners Knowledge Effective time management Marine Claims knowledge Excellent communication/presentation skills Property & Casualty adjuster licenses in 15 states Certified Claims Professional (CCP) Training/mentoring/Coaching Excellent negotiation skills Proficient in Microsoft Office Senior Claim Law Associate designation (SCLA)

Customer Service
Complaint Management
Litigation
Documentation
Coaching
Presentations
Microsoft Office
$60 hourly
- 5.0/5
- (3 jobs)
I am a proactive photographer with a wide variety of experience. I have worked with small businesses and individuals to create and capture media catered to their needs. Whatever the goal is, I listen to and plan with my clients to ensure a clear path forward. - I have experience with Adobe Lightroom and Photoshop - I will communicate beforehand to ensure your preferences and follow through on agreed projects I want to continue developing my skills by taking on new projects. I have worked with a few small businesses to take product images that they can use. I want to dive deeper into this. I am also interested in developing advertising videos for companies that they can use on their social media pages.

Customer Service
Photography
Video Ad Campaign
Customer Satisfaction
Photo Editing
Video Advertising
General Office Skills
Video Editing
Video Annotation
Video Editing & Production
Photobook Design
Spanish
Adobe Photoshop
Business
Adobe Lightroom
$100 hourly
- 5.0/5
- (2 jobs)
As a seasoned content creator and editor, I possess a diverse portfolio in the beauty, fashion & lifestyle industries. Whether it's through photography, videography, editing (video & audio), or content management, I take pride in my ability to create a polished end-to-end product.

Customer Service
Digital Media
Branding
Freelance Marketing
Skin Care
Content Creation
Social Media Website
Brand Consulting
Adobe Inc.
Creative Direction
Brand Identity
Photography
Audio Editing
Social Media Content
Content Writing
$50 hourly
- 5.0/5
- (2 jobs)
I strive to secure an opportunity that will fully utilize my training, skills, and knowledge, while also challenging me with a constant learning environment so I can make a significant contribution to the success of the organization in its entirety. I am dedicated, loyal, ambitious, and hungry for success. I have worked with multi-state operators and small start up businesses. Whether you are looking for someone who can help with a small project, or someone who can take over project management, I am happy to help.

Customer Service
Excel Formula
Microsoft Excel
Business
Accounts Payable Management
HR & Business Services
Accounts Receivable Management
Data Entry
Payment Processing
Filing
Office Design
Human Resource Management
Human Resources Consulting
Forecasting
Microsoft Office
$50 hourly
- 5.0/5
- (3 jobs)
Hello, my name is Miguel Figueroa and I am a Sr. Operations Manager and Client Success Manager with over 10 years of experience in the BPO industry. In my current role, I am responsible for managing multiple programs and ensuring their success. I have a proven track record of turning programs into Centers of Excellence within the first six months of production. I am skilled at driving the overall growth of a program by operationalizing existing, successful programs and leading a team across multiple business units. I have strong interpersonal skills and am adept at building relationships with customers and finding solutions to their problems. I am also bilingual, proficient in English and Spanish. I received my B.A. from The University of Texas-El Paso and am currently pursuing an eMBA at the University of Phoenix.

Customer Service
Administrate
BPO Call Center
Customer Support
$35 hourly
- 5.0/5
- (13 jobs)
Summary The person people are referring to when they say, "I know a guy." A high performing problemsolver whose 10+ year career as a Captain has produced a well rounded leader with exemplar customer service skills. As a natural leader I've used communication and team empowerment to boost company morale and productivity wherever I am regardless of industry. My biggest tool is my work ethic which allows me to put my all into everything I do and settle for nothing less than my best. Whether its creating a work schedule or writing a 25 page research paper, I'm going to do my absolute best work.

Customer Service
Microsoft Office
Translation
Audio Transcription
Customer Satisfaction
Writing
Editing & Proofreading
Marketing
Virtual Assistance
Business
Company Research
Management Skills
Freelance Marketing
Market Research
Review or Feedback Collection
$55 hourly
- 5.0/5
- (5 jobs)
I am a highly skilled and versatile writer with over 5 years of experience in content creation, copywriting, and editing. They excel at captivating audiences through their compelling writing style and adaptability across various platforms. With meticulous attention to detail and a commitment to delivering high-quality work, I am dedicated to producing polished and engaging content. Their strong communication skills, project management abilities, and passion for continuous learning make them a valuable asset in any writing project or team.

Customer Service
Content Strategy
Microsoft Outlook Development
Business Management
Server
Logo Design
Content Writing
Sales
Microsoft Outlook
Management Skills
Brand Identity
Strategy
Branding
Real Estate
$40 hourly
- 5.0/5
- (1 job)
Desktop support Service-oriented Desktop Support Technician with 10+ years of experience. Combine deep technology knowledge with strong communication skills to provide high-quality support and solutions. Expertly balance multiple priorities, and quickly isolate and solve users' technical problems in a fast-paced environment. Equally effective and comfortable on the latest Windows and Mac operating systems.

Customer Service
System Configuration
System Administration
Helpdesk
Windows Server
Windows 10 Administration
Technical Support
Computer Assembly
$50 hourly
- 5.0/5
- (2 jobs)
Hello! My name is Sophie and I am a hospitality management student at Grand Canyon University. I am looking for little projects that can get me working while I am attending school. I am a fast learner and I am up for any project thrown at me.

Customer Service
Phone Communication
Microsoft Office
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