Hire the best Customer Service Representatives in Hamburg, DE
Check out Customer Service Representatives in Hamburg, DE with the skills you need for your next job.
- $38 hourly
- 5.0/5
- (3 jobs)
With a BA in multicultural communication with focus on translation in English and Spanish, I gained 6 years experience in customer service. As a customer service team lead, I managed two teams of agents successfully, working across time zones and making sure customer satisfaction is met and constantly improved. Throughout the years I was responsible for 2nd level support, claim and refund management as well as everything involving the team - onboarding, implementation of workflows, weekly check-ins, feedback meetings, offering resources and training. I helped the company with time management in the customer service department by optimizing workflows and software/tools. Currently, I work as a freelance online business manager, serving several clients in the German-speaking market. My tasks include overseeing teams of freelancers and keeping on top of their schedules, meetings, appointments and checking in to make sure projects stay on track. I also manage websites, marketing tools such as newsletter and social media, editing podcasts, updating and maintaining CRMs, outreach to new potential clients, and onboarding of new freelancers and clients. I have extensive knowledge in HubSpot and hold several HubSpot certifications. Furthermore, several years of hospitality jobs have helped me understand and communicate with customers even better. Being patient, open-minded, helpful, and empathetic are my biggest strengths. As a German native speaker and someone who has lived in English-speaking countries for over three years, I am fluent in both languages and have excellent cultural competence.
Customer Service
Accounting BasicsSlackGoogle Workspace AdministrationVirtual AssistanceBusiness OperationsGerman to English TranslationTicketing SystemMicrosoft OfficeShopifyRefund ProcessingHubSpotZendeskGermanEnglish - $94 hourly
- 5.0/5
- (4 jobs)
Hi there, I’m Anja! 😊 I’m passionate about building structured, scalable customer service operations that work efficiently while keeping customers happy. I thrive in the e-commerce space because it’s fast-paced, ever-evolving, and full of endless opportunities to make a real, measurable impact- whether it’s optimizing CX, driving efficiency, or scaling customer operations to fuel growth! With 10+ years in CX leadership, I’ve worked across e-commerce, SaaS, and corporate environments, leading teams, optimizing processes, and ensuring that customer support isn’t just reactive- but a real asset to a business. I have led native, non-native, and been POC for BPO teams, adapting leadership and communication styles to different cultures, languages, and work environments to build high-performing, customer-focused support teams. I am an accredited Active Manager Coach and have coached managers for businesses like Booking.com in the UK. I know that great customer service goes beyond answering tickets. It’s about streamlining operations, using smart automation, and ensuring teams are set up for success to ensure a consistent quality- all while making sure customers feel valued and heard. That’s where I come in! 🔹 What I Do Best: ✨ CX Strategy & Process Optimization- Helping brands create scalable, structured customer service systems that drive efficiency and increase quality. 📊 KPI & Performance Management- Ensuring CSAT, response times, resolution rates, and other key metrics are properly tracked and optimized. ⚡ Gorgias Workflow & Automation- Optimizing rules, macros, and tagging systems, as well as AI agent, to improve team productivity. 🎯 CS Team Training & Leadership- Training and coaching customer support agents, team leads, and managers to build high-performing, confident teams. 🛍 E-Commerce Operations & Order Management- Improving how teams track unfulfilled orders, manage cancellations, and proactively communicate with customers. 📖 SOP & Best Practice Development- Creating clear, structured workflows and guidelines to keep CS teams efficient and aligned. 💳 Returns & Payment Disputes- Helping brands handle PayPal, Klarna, and Stripe disputes, and improve returns/refund workflows. 💡 How I Can Support You: ✔ Strategic CX audits to improve processes and automation. ✔ KPI tracking & optimization for better CS performance. ✔ Workflow improvements in Gorgias to make life easier for your team. ✔ Order & fulfillment communication strategies to reduce cancellations. ✔ CS team coaching & training for stronger performance. ✔ Ongoing support to refine your customer experience and retention strategies. I believe great CX is the foundation of customer loyalty and I love helping brands turn customer service into a true growth driver. If you’re looking for practical, scalable solutions that actually work, let’s chat! 🚀
Customer Service
Process OptimizationBusiness CoachingCustomer ExperienceGorgiasLeadership SkillsLeadership DevelopmentLeadership TrainingLeadership CoachingCustomer Service TrainingManagement SkillsPerformance ManagementCustomer Retention StrategyOperational PlanningCustomer Service Analytics - $17 hourly
- 4.7/5
- (6 jobs)
I am an approachable person with a positive and open-minded attitude and skilled in communicating with customers in a friendly and professional manner. I gain the most satisfaction at work when I am challenged and have the opportunity to learn. Furthermore, I am driven to develop and meet the client's goals and expectations. My name is Daniel Antiporda, and I am from Germany. Currently, I am working as a Freelance Translator/Proofreader, and Transcriptionist with recent experience as a Sales & Service Specialist. Besides that, I have more than 4 years of experience in face-to-face customer service working as a waiter, bartender, and restaurant manager.
Customer Service
Live InterpretationEnglish to German TranslationEditing & ProofreadingMicrosoft WordMusic ProductionData EntryRecruitingMicrosoft ExcelTranslationUS English DialectFilipinoEnglishGeneral Transcription - $30 hourly
- 5.0/5
- (13 jobs)
Hi, I am Laura, a Psychology student, Social Media Manager, Content Creator and Translator with over 4 years experience who is always on the hunt for new projects. I grew up bilingual (German&Polish) in Germany, have travelled the world, lived and worked in several countries and continents and am currently living in Melbourne, Australia. I have helped many businesses in their social media setup, strategy and content creation (photography and copywriting) and was involved in several translation projects. I look forward to work with you!
Customer Service
Audio TranscriptionVirtual AssistanceGerman TutoringSocial Media Account SetupSocial Media ManagementAudio RecordingContent CreationCopywritingPolishTranslationGerman - $35 hourly
- 0.0/5
- (0 jobs)
I am an experienced IT professional specializing in system administration and service management for medium to large businesses. With a strong background in Kubernetes and API management, I have successfully managed complex IT infrastructures and ensured the seamless operation of critical systems. In addition to my core competencies, I have gained practical experience in HTML, allowing me to contribute to web-based projects and interface with development teams effectively. My roles have required me to deliver high-quality IT services, manage projects from inception to completion, and maintain clear and consistent communication with all stakeholders. I am dedicated to ensuring that every aspect of a project is executed efficiently, meeting both technical and business objectives.
Customer Service
IT SupportTech & ITServerTechnical SupportIT Service ManagementSQLBashUnix ShellPythonLinuxKubernetesAPI - $200 hourly
- 0.0/5
- (0 jobs)
With nearly 18 years of supply chain management expertise, I excel in project management, process optimization, and performance improvement, where I have consistently delivered excellent results. I specialize in implementing system solutions on the business side for enhanced efficiency and automation in dynamic environments, embedding tools in processes to drive sustainable changes. For ten years, I had successfully led international teams, fostering growth and connections. Having worked most of my career in corporate functions with team members, project members and stakeholders all around the globe, I am highly experienced in working remotely and managing all challenges successfully. I bring a wealth of knowledge to every project. I only offer services in areas I have gained broad insights and achieved great results. I am committed to delivering high-quality results and stand true to my word. My goal is to provide practical solutions that genuinely help your business thrive. As an authentic professional, I foster strong, collaborative relationships with my clients. My reliability, approachability and sympathetic nature have earned me trust and respect, and I have often been described as a natural leader. My high energy and enthusiasm make working together not only productive but also enjoyable. Partnering with me means gaining a dedicated consultant who is passionate about your success and driven to achieve outstanding hands-on outcomes.
Customer Service
Process ImprovementPresentationsBusiness StrategyProcess DevelopmentManagement SkillsCustomer ExperienceInventory ManagementDemand PlanningPerformance ManagementProgram ManagementProject ManagementProcess OptimizationLeadership SkillsSupply Chain Management - $35 hourly
- 0.0/5
- (1 job)
Hello there! I'm Nelson Ogungbure, a seasoned Account Manager and IT Professional with over 4 years of experience driving results in technical support, customer success, and IT infrastructure management. I specialize in building strong client relationships, optimizing business processes with AI, and delivering innovative solutions to complex challenges. What I Offer: Customer-Centered Account Management: Proven success in managing SME portfolios with annual recurring revenues exceeding $10M, increasing customer retention, and generating revenue by identifying upsell opportunities. Technical Expertise: Skilled in IT infrastructure management, cloud enterprise solutions, and troubleshooting complex systems. My certifications in AWS and ITIL validate my ability to ensure compliance and efficiency. Process Optimization: Proficient in leveraging generative AI and cloud technologies to streamline workflows and improve business outcomes. B2B Collaboration: Adept at cross-functional teamwork to meet and exceed client expectations while navigating fast-paced environments. Whether you're seeking an expert to manage your enterprise accounts, optimize your processes, or enhance customer experiences, I’m here to bring my expertise to your project. Let’s collaborate and drive success together!
Customer Service
Technical DocumentationAI ChatbotAI Content CreationAI ConsultingAI BuilderAI GovernancePython ScriptSage X3Salesforce CRMERP SoftwareTech & ITTechnical SupportTechnical Project ManagementPhone Communication - $50 hourly
- 0.0/5
- (0 jobs)
Versatile and results-driven professional with a strong track record of exceeding sales targets and driving success through effective partner management and communication. Experienced in developing new markets, coaching partners, and optimizing B2B sales strategies. Proven ability to build lasting client relationships, deliver measurable business growth, and thrive in international environments.
Customer Service
Technical SupportMandarin ChineseChineseRelationship Management - $20 hourly
- 4.7/5
- (36 jobs)
Hello everyone, I am Davit. I started doing Social Media Marketing and Data Entry works more than 4 years ago. During these years I progressed my skills in these fields. I started working as a Virtual Assistant in Upwork where I used my skills and experience and I am already Virtual Assistant Expert now. -Data Entry -Data Research -Wordpress -Social Media Marketing -Email Handling -Sourcing -Working with Google Spreadsheet -Customer Service -Other tasks
Customer Service
Social Media MarketingVideo EditingAdministrative SupportHTMLData AnalysisWordPressMicrosoft ExcelData Entry - $125 hourly
- 0.0/5
- (1 job)
Ich bin Finn, Zendesk-Experte und Data Analyst aus Hamburg. Mit meiner Expertise unterstütze ich Dich dabei, Zendesk schnell, effizient, strukturiert und nach Best Practices einzurichten. Ich optimiere die CS Prozesse und Workflows Deines Unternehmens, sodass Du von Anfang an skalierbare Strukturen hast. Gemeinsam legen wir den Grundstein, der mit dem Wachstum Deines Unternehmens Schritt hält und Deinen Kundenservice auf das nächste Level hebt. Personalisierte Einrichtung des gesamten Zendesk Portfolios: Zendesk Support / Chat / Talk / Guide / Gather / Explore ★ Setup & Branding - Makros / Textbausteine / E-Mail Vorlagen - Ansichten - Kontaktformulare - Bedingte/Dynamische Felder - Gruppen, Rollen, Organisationen & Marken - Drittanbieter Apps - Integration mit anderen Plattformen - Web Widget - SLAs - CSAT / Kundenzufriedenheit ★ Auslöser und Automatisierungen - Autolösen/schließen von Tickets - Automatische Zuweisung - Agent-Benachrichtigungen - Kundenerinnerungen ★ Wissensdatenbank & Help Center - Mehrsprachiges Help Center - Community Forum - Kontaktformular ★ Reporting - Individuelle (Live) Dashboards - Automatisierte Reportings - Kontinuierliche Support-Optimierung durch datengetriebene Insights ★ Umleitung von Anfragen durch Self-Service und Automatisierung ★ Omnichannel-Unterstützung ★ One Platform Support (Integration von Trustpilot, Trusted Shops, Social Media usw.) ★ Data-driven Insights durch (Live-)Dashboards und Reportings ★ Steigerung der Qualität des Kundensupports ★ Senkung der Mitarbeiterkosten durch Automatisierungen
Customer Service
Customer ExperienceZendeskCustomer Service ChatbotBusiness AnalysisCustomer Service TrainingData AnalyticsCustomer Service Analytics - $20 hourly
- 5.0/5
- (1 job)
I am experienced working in customer service/sales and look forward to utilizing and expanding my skills as a virtual assistant. I also offer services such as data entry, customer support, research, translations (German/English) and preparatory bookkeeping.
Customer Service
Data AnalysisCompetitive AnalysisMarket ResearchGeneral TranscriptionWebsite TranslationInside SalesCustomer ExperienceCreative WritingSales LeadsCustomer OnboardingCopywritingSalesVirtual Assistance - $20 hourly
- 0.0/5
- (0 jobs)
Data Analyst | IT Consultant | Business Operations Results-driven professional with expertise in data analysis, IT solutions, business operations, and administration. I bring a strong analytical mindset and problem-solving skills, backed by hands-on experience in optimizing processes and delivering impactful insights. What I Offer: ✅ Data Analysis & Automation – Spearheaded trade data management for 10+ pharmaceutical brands, boosting reporting efficiency by 40% using Power BI & Excel automation. ✅ System Administration & IT Solutions – Independently managed an international brokerage system, ensuring 99% uptime and seamless operations. ✅ Business Process Optimization – Led a 15-member admissions team, streamlining selection workflows and cutting turnaround time by 30%. ✅ Cross-Functional Collaboration – Experienced in working with diverse teams to drive strategic improvements and enhance business performance. ✅ Sustainability & Leadership – Co-founded an environmental initiative, overseeing reforestation efforts that resulted in 100+ trees planted in the biggest urban forest of Rio de Janeiro. Why Work With Me? ✔️ Multilingual & Global Perspective – Fluent in English & Portuguese, proficient in Spanish & German. ✔️ Tech-Savvy & Detail-Oriented – Skilled in Power BI, Excel, IT systems, MySQL, and data visualization. ✔️ Proactive & Results-Driven – Passionate about delivering actionable insights and operational excellence. Let’s collaborate to turn data into decisions, optimize workflows, and drive impactful results! 🚀 📩 Send me a message, and let's discuss how I can help your business thrive!
Customer Service
IT SupportAndroidiOSVirtual AssistancePowerPoint PresentationMicrosoft Excel PowerPivotMicrosoft ExcelExcel FormulaExcel MacrosMySQLPower QueryData Entry - $14 hourly
- 0.0/5
- (0 jobs)
"I’m a customer service and sales expert with 7 years of experience. I specialize in product advice, data transfer support, and troubleshooting across Android, iOS, and Windows devices. Whether you need assistance with a technical issue or guidance on choosing the right product, I can help. Skilled in customer support, product consultations, and technical troubleshooting Providing full support from start to finish Clear and consistent communication is key to me, so let’s stay connected."
Customer Service
Phone Communication - $20 hourly
- 0.0/5
- (0 jobs)
With 6+ years of remote work experience, I bring a proven track record of excellence in customer support, email management, social media outreach, and lead generation. My hands-on mentality and proactive approach allow me to handle tasks independently and efficiently, ensuring high productivity and timely results. I thrive in roles where I can make an impact by staying organized, resolving challenges, and maintaining excellent communication with clients and customers. Whether it’s managing inboxes, creating meaningful connections through outreach, or supporting customer success, I am committed to delivering top-notch results. Let’s work together to streamline processes and achieve your goals!
Customer Service
Phone SupportEmail SupportEmail AutomationEmail & NewsletterPhone CommunicationCommunity Management - $50 hourly
- 0.0/5
- (0 jobs)
Creative & Reliable Graphic Designer + Communications Support Specialist Hi! I’m Emma — a versatile marketing and communications professional with strong experience in visual design, content creation, and operational support. With a hands-on background in startups, branding, and executive-level coordination, I help businesses communicate clearly, look sharp, and stay organized — whether it’s designing a campaign or booking your next speaking engagement. My core services include: ✅ Graphic Design & Creative Work ✅ Visuals for print & digital (ads, brochures, business cards, banners) ✅ Social media content creation (Instagram, LinkedIn, Facebook) ✅ Logo design & brand identity basics ✅ Presentations (pitch decks, sales slides, internal decks) ✅ Blog posts, articles & light copywriting ✅ Virtual & Executive Assistant Support ✅ Coordinating bookings, meetings & email communications ✅ Researching media contacts, events & opportunities ✅ Organizing PR, advertising placements and content requests ✅ General admin & CEO-level support (previously worked directly under a CEO) What sets me apart: ✅ A sharp visual eye and structured approach to all tasks ✅ Strong communication skills and business sense ✅ Flexible, proactive and easy to work with ✅ Bilingual (English + Finnish) for content, emails, or communications ✅ Deep experience in both creative and organizational roles If you're looking for a professional who can support your brand visually and operationally — I’d love to hear more about your needs. Let’s work together to bring clarity, consistency, and calm execution to your business.
Customer Service
Customer ExperienceEntrepreneurshipTraining MaterialsEmployee TrainingTrainingSales OperationsSales & MarketingLogoPrint Marketing MaterialsGraphic DesignPresentationsPresentation DesignLogo DesignBranding & Marketing - $25 hourly
- 0.0/5
- (0 jobs)
As a virtual assistant, I handle all tasks for you and your company in the areas of editing/proofreading, research, data maintenance and customer support to make your everyday work easier. I'll take care of the things that are annoying, time-consuming or just lying around for you, enabling you to save your valuable time and patience for other things. My service for you as a virtual assistant can be: • Back office: Creation of presentations, internet research, organizational tasks, data collection and maintenance • Editing/proofreading: Editing articles, interviews, websites, presentations, creating short texts • Translations from English into German from: articles, interviews, websites, presentations • Customer Support: via email, chat and phone
Customer Service
TypingCanvaPresentation SlideLecture NotesTranslationData EntryVirtual Assistance - $5 hourly
- 0.0/5
- (0 jobs)
Hello! My name is Heba, I am a motivated and reliable beginner in customer support and virtual assistant tasks. I am fluent in Arabic and can communicate in basic English. I’m ready to help with chat support, data entry, simple tasks, and social media replies. I’m a fast learner, detail-oriented, and available during the day to support your business. Let’s work together!
Customer Service
Phone CommunicationTechnical SupportServer - $15 hourly
- 0.0/5
- (0 jobs)
About Me I’m a detail-oriented Data Analyst and Research Assistant with a strong background in data entry, survey analysis, transcription, and administrative support. I bring accuracy, efficiency, and a strong work ethic to every project — whether it’s cleaning large datasets, supporting academic research, or delivering reliable transcription and language interpretation services. What I Can Help You With - Data Entry & Cleaning (Excel, Google Sheets, CSV) - Survey Design & Analysis (Internet surveys, public health data, market research) - Data Visualization (Charts, reports, PowerPoint summaries) - General Transcription (Clear, structured transcripts with proper formatting) - Language Interpretation (Multilingual support for international clients) - Administrative Support (Virtual assistance, customer service, email management) Background & Strengths - Bachelor student in Health Science, with knowledge of research methodology and data handling - Fluent in multiple languages, ideal for interpretation tasks and multilingual support roles - Fast learner, adaptable, and committed to delivering quality work on time If you are looking for someone who can combine analytical thinking with reliable support, I am here to help. I look forward to working with you to achieve your goals.
Customer Service
Internet SurveyLanguage InterpretationAdministrative SupportGeneral TranscriptionData EntryData Analytics - $8 hourly
- 0.0/5
- (0 jobs)
I am an experienced writer with a strong background in customer service, communication, and active listening. I excel at providing insightful and constructive writing critiques, helping others improve clarity, tone, and structure. In addition, I bring valuable industry insight from my close collaboration with established producers and artists in the music scene, which has enhanced my ability to review and analyze music with depth and precision. My combined skills in writing, communication, and creative critique allow me to deliver high-quality, thoughtful support across a range of projects.
Customer Service
Research SummaryActive ListeningGrammar & Syntax ReviewMusic ReviewBook ReviewWriting CritiqueWritingPhone Communication - $3 hourly
- 0.0/5
- (0 jobs)
I have several years of experience in customer support and Discord community management. Creating and growing online communities is my passion — it never feels like work to me. I enjoy helping others and sharing knowledge to help communities thrive. I specialize in building and securing Discord servers that grow, engage, and run smoothly. From server setup to bot configuration and role management, I ensure every community is well-structured, safe, and efficient. 2+ years of customer service experience; moderated a fast-growing US-based NFT/crypto community (Particle Ink/Kaleidoco) with over 20,000 members during a high-pressure product launch Handled a significant portion of 100+ daily support tickets as part of a fast-paced team, ensuring fast and effective resolution. Managed data entry tasks: collected wallet addresses, assigned roles, and onboarded moderators Worked with a dedicated team around the clock to help sell out the NFT collection in under 2 hours, ensuring smooth community communication under pressure. Built and managed secure, user-friendly Discord servers; expert in bot setup and automation Experienced in creating server rules, onboarding moderators, and supporting active engagement Strong focus on server security and community trust Proficient with Google Workspace, Slack, Discord, LinkedIn, and Twitter Currently advancing cybersecurity skills; documenting progress via hands-on practice on GitHub
Customer Service
DiscordForum ModerationCommunity ModerationSocial Media Content CreationSocial Media EngagementContent ModerationEvent PlanningChannel Setup & OptimizationUser ExperienceProblem SolvingTroubleshootingCommunication SkillsBot FrameworkCommunity Management Want to browse more freelancers?
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