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Hire the best Customer Service Representatives in Santiago de los Caballeros, DO

Check out Customer Service Representatives in Santiago de los Caballeros, DO with the skills you need for your next job.
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  • $25 hourly

    • 4.8/5
    • (55 jobs)
    🚀 Upwork Skills Certified, Multilingual and TOP RATED Freelancer with more than 8 years of experience working as an Haitian Creole, Spanish, French, English translator/interpreter/Voice over artist. I am confident that I'm THE BEST in what I do and the IDEAL candidate for your project. ⚡️I have worked as a legal interpreter with different law firms and the Massachusetts litigation court, church interpreter, technical interpreter, medical interpreter for CAREMAX (Medicaid,Medicare, Obama Care patients), court interpreter and have provided interpretation between lawyers and Asylum seekers in the US. I have great cultural knowledge, passion for languages, and always provide accurate translation and interpretation as languages are windows to cultures. ✅ I have worked with different non-profit organizations like ( Hands of light in action, Garden Pool in Haiti) I have also worked with different language service companies in the US like Tarjimly, Fox Translation, Waves Language Solutions, Silver Bay Translations and Language Line Solutions providing simultaneous, consecutive, phone and video interpretation and translation. ⚡️I have translated and transcribed (Audios and Videos) scripts, news letters,flyers, marketing materials, manuals, business communication, product description, educational content, websites, emails, texts, books, journals, press releases, features, blogs, websites, technical documents, medical records in French, Haitian Creole, Spanish and so forth. ✅ Let's work together, so I can deliver to your clients the highest level of translation and interpretation they deserve.
    Featured Skill Customer Service
    Website Translation
    Proofreading
    French to Spanish Translation
    French to English Translation
    Spanish to French Translation
    Document Translation
    Live Interpretation
    Slack
    Answered Ticket
    Haitian Creole
    Haitian Creole to English Translation
    Spanish to English Translation
    Zendesk
    Email Support
  • $8 hourly

    • 5.0/5
    • (3 jobs)
    I am an experienced Customer service representative, Customer Support, Customer Care, E-Commerce and Sales. I worked with major call centers in Dominican Republic, I have been awarded various time as best agent in Sales, best connections with customers also for being a devoted person. As for Customer Services I was awarded for consecutive months as best agent for keeping my KPI in Highest standard. , KPI oriented, Problem solving, Patience and Results. My previous experiences are * Comcast telemarketing sales * United Health Care Telemarketing sales * Dish network Telemarketing sales * Comcast Customer Service * United health Care Customer Service * Radnet Customer Care. I speak various languages * French * Spanish * English * Haitian Creol
    Featured Skill Customer Service
    Virtual Assistance
    General Transcription
    Administrative Support
    Customer Support Plugin
    Translation
    Outbound Sales
    Telemarketing
    Data Entry
  • $8 hourly

    • 5.0/5
    • (1 job)
    Working in the Costumer Service environment, I have been able to develop extensive knowledge and skills in different operational areas that can help your business grow and improve the relationship with your clients. I'm someone who learns really quickly and adapt myself to your needs, delivering a high quality, efficient and accurate service. I can fulfill a wide range of needs providing complete packages, such as: -Provide Support through Inbound & outbound calls, Emails and chats. -Website support and answering inquiries. -Sales & Billing assistances (Refunds, reshipments, payments and more). -Tech Support and Troubleshooting on different devices (Such as Phones, Computers, Tv's and more). -Appointments and reservations managements. -Great knowledge of tools (such as Salesforce, OMS, Talkdesk, Avaya one-x agent, Microsoft Excel, Microsoft Teams, and many more). I'm available for the short & long term, and I'll be more than happy to work one on one with you and your business.
    Featured Skill Customer Service
    Lead Generation Strategy
    Ecommerce
    Digital Marketing
    Marketing Analytics
    Lead Generation
    Salesforce
    Retail Sales Management
    Microsoft Excel
    Outbound Sales
    Sales Management
    Phone Support
    Online Chat Support
    Real Estate
    Email Support
  • $8 hourly

    • 5.0/5
    • (9 jobs)
    Hi, I am Ismael Then, I Bring 6+ years of experience working as a Customer Services expert and Technical Support expert on multiple roles, email, inbound and outbound phone, chats, and tickets Send me a DM—I'm always online and ready to help! Why me? 🏆 6+ Years Experience in Customer Service Role/Technical Support 🏆 1+Years Experience in Content Moderation on Gaming platforms. 🏆 2+ Years Experience in Virtual Assistant administrative tasks 🏆Experience with a Large Number Of Customer services and Extract Projects ⏰ Available to work in your time zone ⭐️ Consistently Complete Projects and Satisfied Our Client 🧠 A multi-skilled person, Quick Learner and easy to work with ✅ Personal Touch: I'm all about that one-on-one connection with customers. Whether it's a phone call, email, or chat, I make sure they feel heard and valued. ✅Tech Savvy I'm a pro with all the following tools * Communication & Project Management: Skype, Zoom, Slack, WhatsApp, Discord * Email Management: Boomerang, Grammarly, Inbox Pause, Gmail, Outlook * CRM: Salesforce, Zendesk, LiveEgange, Zimbra, InConcert, Citrix, VMWARE, Island, Avaya, Ring Central, High Level Quick Learner, Seamless Integration: My ability to swiftly adjust to any platform guarantees a seamless integration into your process. Anticipating a conversation with you.
    Featured Skill Customer Service
    Online Chat Support
    Customer Support
    Email Support
    Customer Support Plugin
  • $12 hourly

    • 4.9/5
    • (15 jobs)
    🏆🏆🏆 🏆🏆 Customer service 🥰, phone👩🏽‍💼, Email📧 , LiveChat! 💻, ✅ Order Fulfillment Cher entrepreneur, Merci beaucoup d'avoir pris le temps d'envisager de m'intégrer dans votre organisation. Je m'appelle Dina, je parle le français en tant que langue maternelle et l’anglais couramment. J'ai beaucoup d'expérience dans le secteur de la BPO comme agente au service à la clientèle, gestionnaire de compte virtuel, saisie de données, compte de facturation et de paie. J'ai de très bonnes compétences en communication, traduction de documents et autre. Je suis actuellement à la recherche d'un emploi à temps partiel, temps plein, cours ou à long terme! ✅ Excellent service client 🥰 et solides compétences en communication - écrite et orale ✅ Proactif, prend des initiatives et a de la prévoyance ✅ Solides compétences multitâches et organisationnelles, souci du détail ✅ Capacité à bien travailler sous pression ✅ Solides compétences informatiques dans MS Office et Internet fiable ✅ Je fais très attention aux détails, j'effectue mes tâches rapidement et la qualité est ma priorité absolue. 🏆 Voici quelques-uns des outils et services que j'utilise souvent ✅ Shopify ✅ WooCommerce ✅ BigCommerce ✅ Ecwid ✅ Oberlo ✅ CJDropshipping ✅ Customer ✅ ZenDesk ✅ Gorgias ✅ Intercom ✅ Slack ✅ Google Sheets ✅trello ✅skype ✅ Freshdesk Je suis impatiente de travailler avec vous pour développer votre entreprise et atteindre votre objectif! Je vous pris de bien vouloir me contacter à tout moment. Meilleures salutations, Dina VA / CSR `````````````````````` Dear Entrepreneur, Thank you so much for taking time to consider having me on board of your organization. My name is Dina, I'm a native French speaker and I speaker English fluently. I have a lot of experience working in BPO's industry as a Customer service agent, virtual account manager, Data Entry, billing and payroll account. I have a very great communication skills, translating document and more... I'm currently looking for part time, full time, one time or long term project. ✅ Excellent customer service 🥰 & strong communication skills - written and oral ✅ Proactive, takes initiative and has foresight ✅ Strong multi-tasking and organizational skills, detail oriented ✅ Ability to work well under pressure ✅ Strong computer skills in MS Office and reliable Internet ✅ Pay a lot of attention to details, complete my tasks on a timely manner and make sure quality is on my top priority. 🏆 Here are some of the tools and services that I often use ✅ Shopify ✅ WooCommerce ✅ BigCommerce ✅ Ecwid ✅ Oberlo ✅ CJDropshipping ✅ Customer ✅ ZenDesk ✅ Gorgias ✅ Intercom ✅ Slack ✅ Google Sheets ✅trello ✅skype ✅ Freshdesk I'm looking forward in working with you in order to grow your business and reach your goal. Please do not hesitate to contact me at any time. Best regards, Dina VA/CSR
    Featured Skill Customer Service
    Gorgias
    Multitasking
    Focus Group Moderation
    Castilian Spanish
    Phone Support
    Inbound Inquiry
    Order Processing
    Freshdesk
    Zendesk
  • $12 hourly

    • 4.8/5
    • (9 jobs)
    ✅ TOP Multilingual Agent! French, Spanish, English support! 🗣️ 🕴️ Dear entrepreneurs! Thank you for taking the time to review my profile and for this amazing opportunity to grow with your firm! My name is Nilson but most of my clients call me NIL 🧑🏻‍💼, I have more than 10 years of experience working in the BPO industry, mastered a lot of skills, supported worldwide companies and will continue with the same process. I have supported a lot of projects and I have a lot of experience in the call center field. ✅ I speak 4 different languages (English, Spanish, French, Haitian-Creole) I'm looking for a very stable income, a position where I can spend my days and grow up a career. Below I have listed some of the assets that I will use to make your project a Top success: ✅ ➡️ Handled irate customers ➡️ SAV / B2C / B2B ➡️ Customer-oriented ➡️ Trained to handle objectives from customers using ACR Method (Acknowledge, clarify and Respond) ➡️ Trained with VCI Dial Systems, Siebel Systems, and CRM Dialer systems ➡️ Well versed with Microsoft Excel, Word, Publisher and PowerPoint ➡️ Competitive and sales are driven ➡️ Fast learner ➡️ Efficient with computers and the internet ➡️ Typing skills (speed, organization) ➡️ Organizational skills ➡️ Interpersonal skills ➡️ Punctual ➡️ Native French ➡️ Spanish, English fluently ➡️ Zendesk ➡️ Freshdesk ➡️ Shopify ➡️ Social Media I'm anxious to meet with you today! Warm Regards, Nil R.
    Featured Skill Customer Service
    Zendesk
    Customer Retention
    Inbound Inquiry
    English
    Castilian Spanish
    French
    Email Communication
    Translation
  • $25 hourly

    • 3.9/5
    • (23 jobs)
    Thank you for taking the time to look into my journey. Your consideration means a lot, and I’m excited about the opportunity to collaborate and bring value to your project. Let’s make this the beginning of something great! It doesn’t matter how big or small your project is. Once we agree, I’ll become your trusted agent, dedicated to boosting your profits and ensuring your customers are well taken care of! 🚀 👨‍💼 Who am I? ✨ My name is Chris, a polyglot (Native French, English, Spanish, Haitian-Creole) and a friendly, open-minded VA manager. I provide Top-Rated support across these languages, specializing in customer service, HR, QA, technical support, and translation services (VRI and OPI). 🔥🔥🔥 With over 15 years of experience in the BPO industry, I’ve worked with HOAs, hotels, eCommerce stores, ISPs, and various online platforms. My extensive background allows me to handle complex customer inquiries, troubleshoot issues, and deliver quality service, all while maintaining a customer-focused approach. 🌟 Key areas I’ve contributed to: Homeowners Associations (HOA): Addressing service-related issues like garbage collection, managing homeowner inquiries, and ensuring efficient resolution of complaints. Hotels and Hospitality: Assisting guests with booking systems, internet connectivity, and technical issues, delivering excellent guest services. eCommerce & Online Stores: Processing orders, managing returns and cancellations, and providing support for platforms like Shopify. VRI & OPI Translation Services: Offering professional interpretation across multiple sectors, including video remote interpretation (VRI) and over-the-phone interpretation (OPI), to serve a global audience. ISP Support: Assisting internet users with troubleshooting, configuring modems and routers, resolving connectivity issues, and offering technical support (TS) for both PC and mobile devices. Additionally, I have strong expertise in HR functions, including coaching, mentoring, and quality assurance (QA) to enhance team performance and service quality. I’m skilled in call monitoring and implementing feedback to ensure service standards are consistently met. 💻 What have I been doing? Over the years, I’ve developed the ability to manage and support clients in four languages and across various industries. Here are some of my key skills and tools: 🔥 Best practices I bring to the table: 🏆 Leadership: Team Leader, Trainer, and Mentor 👨‍💼 ✅ QA & Coaching: Call monitoring, feedback, and performance improvement ✅ HOA/Hotel Client Services ✅ eCommerce Management: Shopify, Stripe, and Freshdesk 💌 ✅ Translation Services: VRI and OPI ✅ Order & Return Management ✅ Customer Retention: Ensuring customer satisfaction and loyalty ✅ Technical Support (ISP): Internet troubleshooting, modem/router configuration, and technical diagnostics. ✅ Tools: CINC System, Zendesk, Intercom, Salesforce, and Gorgias Languages: Native French Haitian-Creole English Spanish By combining customer service, HR, QA, and technical support expertise, I can help you streamline operations, enhance customer satisfaction, and drive business growth. Let’s team up and take your business to the next level! 💼✨ Reach out today, and let’s get started! Best regards, Chris Multilingual Expert Support Specialist
    Featured Skill Customer Service
    QA Management
    Language Interpretation
    Email Communication
    English to French Translation
    Intercom
    French
    Online Chat Support
  • $9 hourly

    • 5.0/5
    • (6 jobs)
    Hi! I have worked on customer service for about 10 years, in upscale hotels and cruise ships. I love people and try my best to understand them, and figure out how I could help them, especially while going through a difficult or unpleasant situation. I have also experience on payroll. My worldwide work experience has helped me adapt to different cultures and appreciate each person's personality. Anything you need, I will do my best to assist you.
    Featured Skill Customer Service
    Hospitality & Tourism
    Client Management
    Data Entry
    Canva
    Scheduling
    Digital Marketing
    Google Workspace
    Microsoft Office
    Bilingual Education
    Email Communication
    English
    Spanish
    Complaint Management
    Email Support
  • $12 hourly

    • 5.0/5
    • (4 jobs)
    Hello, my name is Stephane Zeno. I'm a dedicated and hard working person who believes in honesty and good working relation. I'm new at this sector of job but i have certain qualities which makes me good at it. Graduated from med school " Pontificia Universidad Catolica Madre y Maestra". I perform according to my client's expectations. I speak; French, Spanish, English and creole. I'm very skilled in data entry and telecommunication. I look forward to hearing from you soon.
    Featured Skill Customer Service
    Online Chat Support
    Medical Translation
    Email Marketing
    Data Entry
  • $15 hourly

    • 5.0/5
    • (2 jobs)
    Looking for a Customer Service Specialist? You just discovered the right candidate‼️ 🙌 I am a professional virtual assistant who helps business owners free up time to scale up their company. These are all the tasks that I cal help your business with: 🟢 Email inquiries and customer support. 🟢 Order fulfillment with suppliers. 🟢 Handle tracking and returns, as well as refunds. 🟢 Social Media Management - messages, comments, and moderation. To run the customer support side of your business and to provide the best service, these are the tools I am knowledgeable in; ⚪️ Shopify ⚪️ Etsy ⚪️ Oberlo ⚪️ Aliexpress ⚪️ Printify ⚪️ Reamaze ⚪️ Zendesk ⚪️ Gorgias ⚪️ Trello ⚪️ Asana ⚪️ Airtable
    Featured Skill Customer Service
    Scheduling
    Quality Control
    Email Communication
    Google Workspace
    Microsoft Excel
    Trello
    Oberlo
    Sales
    English
    Legal
    Zendesk
  • $22 hourly

    • 5.0/5
    • (5 jobs)
    Results-driven professional with 15+ years of customer service experience, 1 year as a Virtual Assistant, and growing expertise in operations management. Adept at providing top-tier support, streamlining workflows, and ensuring smooth day-to-day operations. Passionate about continuous learning and professional growth within dynamic work environments. - Customer Service & Technical Support – Experienced in handling diverse customer needs, troubleshooting issues, and delivering high-quality support via phone, email, and chat. - Virtual Assistance – Skilled in email management, scheduling, data entry, and document creation (Word, Excel, Google Suite). - Operations Support – Developing expertise in optimizing workflows, managing reports, and improving efficiency. - Multitasking & Problem-Solving – Strong ability to juggle multiple tasks while maintaining attention to detail and meeting deadlines. - Communication & Teamwork – Excellent written and verbal communication skills ensure clarity and team collaboration.
    Featured Skill Customer Service
    Translation
    Data Entry
    Customer Satisfaction
    Customer Support
    Technical Support
  • $15 hourly

    • 5.0/5
    • (4 jobs)
    Hello there 👋🏼 If you are looking for a self-motivated, trustworthy, and hardworking Customer Service Representative, I am the one you are looking for because I provide assistance creatively, and I use tact to find common ground. I have worked with High Profile Clients, including the following to illustrate some of them: ✅Broadstaff ✅Jostens ✅Sewn Product ✅First Data ✅Comcast Xfinity Extensive experience as a Customer Service Representative and technical support in BPO call centers for more than 7 years, it's time to work as a Freelancer because Technical Support, Chat support, Ticketing Systems, Compliance, Internet Research, Email Support, Cold Calling, E-commerce Support, Phone Support, Zendesk, and Data Entry has been my daily tasks. 🌟 WHY CHOOSE ME OVER OTHER FREELANCERS? 🌟 ✅ Responsiveness: Being extremely responsive and keeping all lines of communication readily open with my Clients. ✅ Resilience: Reach out to any of my Current of Former Clients and ask them about my Resilience. For any issue that my Clients face assisting their customers, I attack them and find a SOLUTION. ✅ Kindness: One of the biggest aspects of my life that I implement in every facet of my life. Treating everyone with respect, understanding all situations, and genuinely wanting to IMPROVE my Client's situations. 🙋🏼‍♂️ I am eager to work with you, to provide reliable, consistent, and High-Level assistance. I consider myself as a punctual, hard worker, fast learner, empathic, respectful, positive worker, I can definitely help your company to grow, I am always willing to learn more to so that is why I would like to bring all these skills to your company in order to help each other. I am a skilled recruiter who enjoy helping people to find jobs. I am a good team player; my company can always count on me for everything. My willingness to learn and commitment are my strengths.
    Featured Skill Customer Service
    Data Collection
    Translation
    Zendesk
    Technical Support
    Recruiting
    Data Entry
  • $10 hourly

    • 4.8/5
    • (1 job)
    🌟Welcome to my page, 🌟 ❤️‍🔥 If you are looking for a passionate and an Exceptional Customer Representative, here I am to help you with your customer needs, short and long term, as a talented communicator and listener, gifted in conflict handling, and a keen sense of organization that enables effective delivery of exceptional services. 📊 I am able to maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or skills of the organization. 🛸 As a Customer Service professional, I will go the extra mile to provide you with an exceptional level of service whether it is through e-mails, chats or support. 🧑🏾‍💻 Furthermore, I have more than 5 years working in the field. These experiences gave me different skills and the ability to work with many types of people. I believe I can fit easily into your team. I am a French and Creole native speaker, and excellent level in English and Spanish. -✅ High level of computer literacy (Excel, Word, Email, Internet, PowerPoint, and several corporate programs) -✅ Extensive knowledge and experience in data entry -✅ Willing to learn new skills, gain experience and increase knowledge -✅ High level of customer service and ability to resolve customer queries & concerns -✅ Excellent verbal communication skills -✅ Face to face, over the phone via email -✅ Fast learner of any given task. You're welcome to reach out to me anytime to arrange our initial meeting! 🤝🏻🤝🏻🤝🏻🤝🏻🤝🏻 Skills and attributes, look forward to hearing from you! Regards, Amors Michel
    Featured Skill Customer Service
    Customer Satisfaction
    Customer Engagement
    Technical Support
    Virtual Assistance
    Customer Care
    Quality Assurance
    Outbound Call
    Shopify Dropshipping
    Email Communication
    Inbound Inquiry
    Email Support
  • $12 hourly

    • 5.0/5
    • (1 job)
    Hi there! I am a professional translator and interpreter with fluency in Haitian Creole, French, Spanish, and English. With a rich background in translating and interpreting for various industries, I bring precision, cultural insight, and clarity to every project. What I Offer: Translation Services: Accurate translations for documents, websites, and marketing materials. Interpretation Services: On-site and remote interpretation for meetings, conferences, and events. Cultural Competence: Deep understanding of linguistic nuances and cultural contexts. Attention to Detail: Meticulous review process ensuring high-quality results. Experience: Legal, medical, technical, entertainment and marketing sectors Proven track record of meeting tight deadlines Why Choose Me? I am dedicated to delivering exceptional service and building long-term professional relationships. Let's work together to bridge communication gaps and achieve your goals! Ready to Start? I am available to begin immediately. Contact me today to discuss your project needs!
    Featured Skill Customer Service
    Sales
    Immigration Law
    Customer Retention
    Translation
    Customer Support
    Customer Satisfaction
    Haitian Creole
    Multilingual Translation
    French
    Social Media Management
    Zendesk
    Email Support
    English
    Spanish
  • $12 hourly

    • 5.0/5
    • (18 jobs)
    Hi, I'm Gaby! Capable service agent, skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. I Have more than 4 years of experience in Customer service phone/chat/email. I can de-escalate and calm stressful customers with little to no supervision. Multi-task is one of my favorite strengths ♥ I'm versatile about the jobs that I do, here is a peek. I have 1 year experience in translations EN to ES or ES to EN. I'm the best as a virtual assistance with a quick delivery of the tasks assigned. In my free time I edit audios for E-learning courses (Spanish audios - Conversational tone.) If you have questions about my work style or availability, please just send me a message! I will reply in a few minutes :) I can't wait to work with you ♥ Best, Gaby
    Featured Skill Customer Service
    Cross Functional Team Leadership
    Email Support
    English to Spanish Translation
    iTack i-Care
    Zendesk
    Virtual Assistance
    Content Writing
    Online Chat Support
    Latin American Spanish Accent
    Oracle Application Server
    Answered Ticket
    Intercom
  • $12 hourly

    • 4.8/5
    • (4 jobs)
    Familiar with CRM tools like Zendesk, Slack, Ringcentral, Pipedrive. Able to solve all major problems quickly and efficiently, and create high-quality professional relationships with callers. English, Spanish and French.
    Featured Skill Customer Service
    Haitian Creole
    Slack
    RingCentral Glip
    English Tutoring
    Translation
    Data Entry
    Customer Satisfaction
    Consumer Goods
    French
    English
    Spanish
    Email Support
    Zendesk
    Phone Support
  • $10 hourly

    • 4.7/5
    • (9 jobs)
    Hello! I am glad to see that you are checking my profile as a potential freelancer for your job offer. Here is a overview of my skills, strengths and abilities I can offer to upgrade your work progress in the long run. A fast learner, motivated by the results and the optimal development of the people involved and the projects to be carried out. Teamwork is the most important thing, so I always try to get along with my colleagues. I specialize in small and large companies that handle a large flow of information and a large portfolio of clients for the past 2 years. In each of these, innovation is what predominates to perform tasks quickly and effectively. I have experience in the area of ​​customer service, sales, administrative tasks and real estate, optimizing processes and implementing a good treatment to clients and proposing ideas on how to improve some processes The most important thing for me is that clients feel good about my work and therefore the people for whom I work. If they are happy, then I am happy. My skills are: - Problem solving - Attention to detail - Quick learner - Innovative - Organized - Communicative - Honest Let's chat!
    Featured Skill Customer Service
    Accounting Basics
    Customer Support
    Office Administration
    Digital Marketing
    Legal Writing
    Time Management
    Microsoft Excel
    English to Spanish Translation
    Personal Administration
    Executive Support
    Administrative Support
    Real Estate
  • $15 hourly

    • 4.5/5
    • (8 jobs)
    Over 10 years of experience in customer service strong background in customer service proven skills in leadership demonstrated ability to help others professional communication skill include fluency in English and Spanish
    Featured Skill Customer Service
    Telemarketing
    Cold Calling
    Communication Skills
    Data Entry
    Healthcare Management
    Customer Experience Research
    Customer Support
    Phone Support
    Spanish
    Inbound Inquiry
    English
    Real Estate
  • $12 hourly

    • 5.0/5
    • (2 jobs)
    Hello, and thank you for taking the time to view my Upwork overview presentation. I am a highly skilled and experienced Customer Service professional. Over the past 5 years, I have successfully assisted numerous customers through phone, email, and chat channels, ensuring their utmost satisfaction and contributing to the growth of the companies I have worked with. My expertise lies in providing exceptional customer service by leveraging the following key skills: Effective Communication: I excel in clear and concise communication, allowing me to understand customers' needs and deliver appropriate solutions promptly. Problem-Solving: I am adept at researching and resolving issues before they escalate into crises, ensuring a smooth customer experience and maintaining brand reputation. Product Troubleshooting: I have a keen eye for identifying product delivery and quality issues, leading to improved operational efficiency and customer satisfaction. Thank you for your time and consideration. I look forward to the possibility of working together and contributing to the success of your company.
    Featured Skill Customer Service
    Gorgias
    Sales
    Phone Survey
    Data Entry
    Technical Support
    Marketing
    Translation
    Intercom
    Spanish
    English
    Online Chat Support
    Email Support
    Zendesk
  • $6 hourly

    • 5.0/5
    • (1 job)
    If you are looking for a virtual assistant to save time with your customer services and administrative support tasks, you’re in the right place! I am a bilingual virtual assistant (Spanish and English) ready to make your life easier. With more than seven years of experience in administrative support, I offer you email management, calendar management, research, data entry, customer service support and quality & more. If there is anything I am not familiar with, I am always open and willing to learn and grow. I have Worked with numerous clients in the US like Hot topic, Box lunch and using different CRMs like, Glady, EOM, Zendesk, Gorgias, etc. ⚡️I understand and have experience in call centers metrics, have provided training, created action plans and implemented overall strategies to make sure that the business goals are met. Aditionally, I can assist you with various tasks and tools: -G-suite (Google sheets, Google docs, Google meets, etc.) -Order fulfillment (Shopify, Printify) - Microsoft Office (Word, Excel/ CSV files, Outlook, etc.) -Social Media Management (Instagram, Linkedin, Facebook, Tiktok) -Project management (Asana, Trello) -Data Entry - Logistics - Process Docs Creation - Personal Assistant (email management, reminders, appointment scheduling, etc.) -Web Research (Linkedin, Internet) - Collecting emails and contact information (Apollo, Rocket reach) - File conversion (PDF to Excel/Word) My goal is to make my client's lives easier. I make communication with my clients a top priority. Feel free to reach out to me with any questions. :)
    Featured Skill Customer Service
    Email
    Communications
    Google Workspace
    Providing Information to Callers
    ScheduleAnywhere
    Business Management
    Microsoft Office
    Supplier Search
    Process Improvement
    Administrative Support
    Email Communication
    Project Management
    Canvas
  • $7 hourly

    • 5.0/5
    • (2 jobs)
    ⭐⭐⭐⭐⭐ Hello there! I'm thrilled to have the opportunity to introduce myself. With over four years of experience in customer service, I've had the privilege of assisting and delighting customers from all walks of life. My expertise lies in providing exceptional support and ensuring that every interaction leaves a positive and lasting impression. Throughout my career, I have honed my skills in problem-solving, effective communication, and maintaining a calm demeanor even in the most challenging situations. One of my greatest strengths is my bilingualism. I am fluent in both English and Spanish, which allows me to seamlessly connect and communicate with a broader range of customers. This linguistic ability has proven to be invaluable, as I can cater to the needs of diverse individuals, ensuring that language barriers never hinder effective customer support. For over three years, I worked in a call center setting, which further enhanced my skills and allowed me to handle a high volume of inquiries with efficiency and accuracy. I've become adept at navigating complex systems, resolving issues promptly, and providing detailed explanations to customers, all while maintaining a friendly and empathetic tone. Now, after gaining valuable experience in the customer service industry, I'm eager to take the next step in my career as a freelancer. Freelancing offers me the freedom and flexibility to explore new opportunities and apply my skills to a wider range of projects. It allows me to work independently, taking on diverse projects that align with my passions and interests. As a freelancer, I can leverage my bilingual abilities and extensive customer service experience to offer top-notch support to clients across various industries. I'm excited about the prospect of working with different companies and individuals, tackling unique challenges, and delivering exceptional service tailored to their specific needs. In conclusion, with my four-plus years of customer service experience, bilingual fluency, and proven track record in call center settings, I'm now ready to embark on a fulfilling career as a freelancer. I'm excited to bring my skills, dedication, and passion for customer satisfaction to every project I undertake. Let's connect and collaborate to create outstanding experiences together! ✅*Fast Fiber Optic internet, with a Speed of around 250Mbps Download and 50Mbps Upload. ✅*My PC specifications: 1.5TB M.2 SSD, 16GB DDR4 RAM, AMD Ryzen™ 5 5600h (6 cores/12 threads, 3.3 GHz base clock, up to 4.2 GHz max boost clock, 16 MB cache) with RTX 3050 TI (4gb gddr6) graphics. ✅ Windows 11 home, x64-based processor. ✅I have backup power.
    Featured Skill Customer Service
    Technical Support
    Customer Support
    Email Communication
    VoIP
    Translation
    Video Transcription
    Data Entry
    Administrative Support
    Customer Satisfaction
    Audio Transcription
    Account Management
    Online Chat Support
    Spanish
    Email Support
  • $8 hourly

    • 5.0/5
    • (2 jobs)
    𝙃𝒆𝙡𝒍𝙤! 𝑰’𝒎 𝒀𝙖𝒓𝙞𝒃𝙚𝒍 𝑬𝙨𝒑𝙞𝒏𝙖𝒍 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗽𝗲𝗿𝘁 | 𝗣𝗿𝗼𝗯𝗹𝗲𝗺 𝗦𝗼𝗹𝘃𝗲𝗿 | 𝗣𝗮𝘀𝘀𝗶𝗼𝗻𝗮𝘁𝗲 𝗔𝗯𝗼𝘂𝘁 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗪𝗵𝗮𝘁 𝗖𝗮𝗻 𝗜 𝗕𝗿𝗶𝗻𝗴 𝘁𝗼 𝗬𝗼𝘂𝗿 𝗧𝗲𝗮𝗺? If you’re looking for someone who doesn’t just solve problems but also builds trust and loyalty with your customers, look no further! With over 5 years of experience in customer support, I’ve honed skills that allow me to thrive in fast-paced and challenging environments. 𝐌𝐲 𝐒𝐮𝐩𝐞𝐫𝐩𝐨𝐰𝐞𝐫𝐬: ✨ 𝐓𝐞𝐜𝐡-𝐬𝐚𝐯𝐯𝐲 𝐭𝐨 𝐭𝐡𝐞 𝐦𝐚𝐱: I’m an expert in Zendesk, Spark, Kustomer, Slack, VMWare, and Horizon. I don’t just use these tools—I master them! ✨ 𝐄𝐦𝐩𝐚𝐭𝐡𝐲 𝐭𝐡𝐚𝐭 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐬:I have the ability to understand customer needs and deliver solutions that don’t just fix issues but also delight. ✨ 𝐏𝐫𝐨𝐯𝐞𝐧 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: I’ve managed teams of up to 20 people, ensuring smooth processes and precise goal achievement. ✨ 𝐁𝐢𝐥𝐢𝐧𝐠𝐮𝐚𝐥 𝐚𝐧𝐝 𝐦𝐮𝐥𝐭𝐢𝐜𝐮𝐥𝐭𝐮𝐫𝐚𝐥: As a native Spanish and English speaker, I can communicate with customers worldwide, breaking barriers and building bridges. 𝐖𝐡𝐲 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞? 𝐈’𝐦 𝐚 𝐩𝐫𝐨𝐛𝐥𝐞𝐦-𝐬𝐨𝐥𝐯𝐞𝐫: I don’t wait for issues to escalate—I tackle them head-on and deliver quick, effective solutions. 𝐈 𝐬𝐭𝐚𝐲 𝐜𝐚𝐥𝐦 𝐮𝐧𝐝𝐞𝐫 𝐩𝐫𝐞𝐬𝐬𝐮𝐫𝐞: In critical situations, I’m the person who keeps cool and finds a way forward. 𝐈 𝐚𝐝𝐚𝐩𝐭 𝐭𝐨 𝐚𝐧𝐲 𝐞𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭: Whether working in a team or independently, I always bring my A-game. 𝐌𝐲 𝐏𝐡𝐢𝐥𝐨𝐬𝐨𝐩𝐡𝐲: I believe every customer interaction is an opportunity to make a difference. It’s not just about solving a problem, it’s about creating an experience that makes the customer want to come back. 𝐑𝐞𝐚𝐝𝐲 𝐭𝐨 𝐓𝐚𝐤𝐞 𝐘𝐨𝐮𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐭𝐨 𝐭𝐡𝐞 𝐍𝐞𝐱𝐭 𝐋𝐞𝐯𝐞𝐥? With me on your team, you’ll not only get a skilled professional but also a committed ally dedicated to excellence and customer satisfaction.
    Featured Skill Customer Service
    Data Entry
    Appointment Setting
    Slack
    Kustomer
    Zendesk
    Phone Support
    Email Support
    Appointment Scheduling
    Problem Resolution
    Procreate
    Communications
    Virtual Assistance
    Online Chat Support
  • $10 hourly

    • 5.0/5
    • (3 jobs)
    With over a decade of dedicated service in customer-centric roles, I bring extensive expertise in ensuring top-notch service delivery and operational excellence. My journey began as a Quality Assurance specialist, where I honed my attention to detail and process improvement skills. Transitioning into a supervisory role, I seamlessly blended my QA insights with leadership capabilities to drive team performance and customer satisfaction to new heights. Leveraging ten years of frontline experience, I prioritize customer satisfaction by understanding their needs and providing tailored solutions promptly and effectively.
    Featured Skill Customer Service
    Analytical Presentation
    Information Analysis
    Data Analysis
    Quality Assurance
    Leadership Skills
    Microsoft Project
    Management Skills
    Project Management
    Phone Support
  • $5 hourly

    • 5.0/5
    • (1 job)
    Hello! I'm a beginner Instagram content creator with a background in psychology and strong communication skills. I'm passionate about using my creativity to develop engaging content that resonates with audiences and drives results. I'm committed to learning and growing as a freelancer, and I'm excited to take on new challenges and opportunities. In addition to my content creation skills, I have a strong foundation in psychology, which allows me to approach my work with a deep understanding of human behavior and motivation. I stay on top of social media trends and best practices to ensure that my content is always relevant and effective. I'm also skilled in communication, which helps me collaborate effectively with clients and deliver projects on time and to their satisfaction. Let's work together to create content that stands out on Instagram and helps you achieve your goals!
    Featured Skill Customer Service
    Content Writing
    Communication Skills
    Content Creation
    Academic Content Development
  • $12 hourly

    • 5.0/5
    • (3 jobs)
    As a seasoned freelancer with over 6 years of experience in the call center industry, I have a proven track record of success in sales, translations, and customer support. Throughout my career, I have had the privilege of working with esteemed US companies including Samsung, Western Union, and American Lemon Law Group. My skills in communication, attention to detail, and customer-centric approach have consistently resulted in positive outcomes for both the company and its clients.
    Featured Skill Customer Service
    BPO Call Center
    Appointment Setting
    Data Entry
    Customer Satisfaction
    Lead Generation
    Virtual Assistance
    Sales Call
    Phone Communication
    Sales
    Ticketing System
    Appointment Scheduling
    Spanish
    Phone Support
    Zendesk
  • $7 hourly

    • 5.0/5
    • (1 job)
    Entrenador Certificado IJF Especialista de programas de fitness Experiencia con clase de fitness Especialista en defensa personal Idiomas Español Inglés (medio) Como profesional, en el área de fitness tengo más de 15 años de experiencia, la cual ha sido verdaderamente rica en aportes y en aprendizaje. Mis fortalezas son el trabajo en equipo, la responsabilidad y la constante búsqueda de la excelencia. Me he desempeñado como instructor de fitness, gerente de operaciones del gimnasio y encargado del área de fitness. Tengo diferentes certificaciones, en el área de Les Mills (Body Pump, Body Combat), Certificación de PHI Pilates Mat level I, Strong by Zumba, Crossfit y también poseo conocimientos de Spinnig, Ellipting and Cross Circuit.
    Featured Skill Customer Service
    Training Session
    Office 365
    Human Body
    Manufacturing
  • $10 hourly

    • 5.0/5
    • (1 job)
    I’m a beginner freelancer, but I am confident in my ability to complete the job you require. I'm proficent in the Microsoft Office suite, have intermediate english skills, and I'm a fast learner. I'm patient and willing to teach my knowledge to those who are intersted. I look forward to the opportunity to demostrate my skills and work with you.
    Featured Skill Customer Service
    Writing
    Typing
    Data Entry
    Microsoft Outlook
    Microsoft Word
    Microsoft Excel
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