Name: Customer Service Representatives
Brand: Upwork
Rating: 4.7 (111 reviews)

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Clients rate Customer Service Representatives

4.7/5

based on 111 client reviews

$168 hourly
- 5.0/5
- (16 jobs)
My passion lies in turning your repetitive and difficult processes into quick and easy automations, so you can focus on what truly matters to your business. I'm an expert in everything Zendesk (including all the back-end set up/reporting, as well as their new AI tools), Freshdesk, Zapier, JIRA, Google Sheets, Google Forms, Typeform & Wufoo. I can easily help you tie any of these platforms together (plus lots of others) using Zapier, meaning you save hundreds of hours of time by speeding up time-consuming tasks. I am experienced in building custom CRMs based on virtually any web-based software. I gained by skills and experience in my three years building Deliveroo's Rider Support function from Day Zero, as their first man on the job, and finished three years later as the Head of Operations Support for the UK&IE business. This experience gives me the unique edge on Upwork in that I've both designed and built complex automations, CRMs and workflows, and I've managed entire customer service departments of over 100 staff who were using these tools. As I would frequently fly out to our call centres in the Philippines, I also have real on the ground experience of which processes make teams tick and which will fail at the first hurdle! Additionally, I'm well accustomed to training others in these fields, meaning you'll have no trouble understand what, if anything, you'll need to do moving forward after your work is completed. I'm now consulting full time, and am keen to use the mountain of knowledge I learned during that time to help you with your next project. I always keep up to date with the latest trends and changes to the web services industry, and I make sure that any work I undertake is clearly understood by you before handing over a completed project, in order that you can move forward independently if you so wish. ~ZENDESK~ --- Initial Set Up, scoping, documentation, setting up AI (artificial intelligence) to help you summarise tickets and generate responses, Help Centre (Guide/Knowledge Base) design and customisation, SLAs, Business Rules, Groups, Users (including bulk-management & permissions), Triggers, Automations, Views, Custom Forms & Fields, Tags, Macros, Multi-Lingual Support, Custom Reporting (Explore), FAQs, CSAT and more! ~ZAPIER~ --- I will help your web services link seamlessly with each other, effectively creating automated, or semi-automated process to replace manual tasks. Google Suite, Zendesk, Slack, Mailchimp, Twitter, Trello, Facebook, Instagram, Dropbox, OneDrive, Wordpress, Shopify etc. I can link any web apps or build you your own custom CRM, saving you thousands. ~GOOGLE SHEETS~ --- Automation, Advanced Formulas, Design, Conditional Formatting, Filters, Pivot Tables, Form Integration & Processing, Macros, Charts, Add-Ons, Protected & Named Ranges I'm available to work individually to a set brief, or dynamically as part of a team of contributors. There is no task too small, nor a project too big. Please get in touch, let me know your KPIs or goals and we'll discuss how I can help you reach them! N.B I keep a clear and concise "change log" for every job I undertake, in which I detail every edit or adjustment I make, in order that you have total transparency and can query any part of my work. This will be shared with you from the start and you can check it as often or as rarely as you like!

Customer Service
Project Management
Process Improvement
Google Sheets
Automation
Zapier
Google Forms
Spreadsheet Software
Zendesk
$50 hourly
- 5.0/5
- (4 jobs)
Proven high performance capability in end user support, good knowledge in Microsoft Office 365 administration, Microsoft Team, SharePoint, Exchange, Commerce billing, Microsoft Office, customer service, data management, data analytics and project management. I am a good team player, known for a positive attitude, effective problem-solving and time management skills, multi-tasking with good all-round technical skills and the ability to develop and maintain close working relationships with my team.

Customer Service
Hardware Troubleshooting
Strategic Plan
Customer Support
Helpdesk
Network Monitoring
End User Technical Support
Administrative Support
$50 hourly
- 5.0/5
- (9 jobs)
Hello, I am Your Secret Business Productivity Partner! Are you ready to supercharge your business while leaving the daily grind behind? Look no further – I'm here to be your ultimate behind-the-scenes secret weapon. 🌼 About Me: I am your go-to professional for businesses and individuals seeking relief from the grind of everyday responsibilities. With my extensive skill set, I can ease the burden, and help you to redirect your focus where your expertise truly shines. ** My Skill Set ** I bring a broad array of talents to the table, including: 1. PROJECT MANAGEMENT ************************************** ✔ Project Planning ✔ Scoping ✔ Kickoff Meeting Presentations ✔ Project Roadmapping ✔ Timeline Mapping ✔ Project Scheduling ✔ Task Management ✔ Project Collaboration ✔ Team Management ✔ I'm well-versed in project management tools like Asana, Smartsheet, ClickUp, Notion, and more. 2. ADMINISTRATIVE SUPPORT *************************************** ✔ Proficiency in Microsoft Suite ✔ Problem-Solving Expertise ✔ Stellar Customer Service Skills ✔ Autonomous Work Capability ✔ Database Management ✔ Strong Team Player ✔ Exceptional Communication Skills ✔ Organizational Wizardry ✔ Results-Oriented Approach 3. DATA ENTRY **************************************** ✔ Impeccable Research and Data Collection Abilities ✔ Software Savviness ✔ Efficient Copy and Paste Skills ✔ Mastery of Standard Office Equipment ✔ Virtual Assistance: 4. KEEN EYE FOR DETAIL **************************************** ✔ Unwavering Reliability ✔ Creative Thinking ✔ Expert Time Management ✔ Basic IT Knowledge ✔ Scheduling Proficiency and Much More Why Me? ============================== ✨ I'm not just a run-of-the-mill professional. I am DRIVEN, DEDICATED, SELF-MOTIVATED, and BRIMMING with ENTHUSIASM. Working together, we'll reach your project's goals, guaranteed. ✨ I seamlessly juggle multiple tasks, enhancing your overall workflow and efficiency. Whether it's Office 365 or project management software like Microsoft Word, PowerPoint, Excel, Google Docs, Google Sheets, Slack, or any other productivity tool, I'm well-equipped to deliver rapid results while working independently. ✨ Say goodbye to missed deadlines and unmet deliverables when you collaborate with me. But don't just take my word for it – check out what some of my clients have to say in their testimonials! Sound like a fit? Next steps: 🟢 Click the green ‘Invite to Job’ button in the top right-hand corner 💬 Write me a personalized note about your project. ✨ Let's discuss how I can tailor my support to fuel your business's success.

Customer Service
Scheduling
Virtual Assistance
Data Entry
Smartsheet
Computer Skills
Project Management Support
Communication Skills
Administrative Support
Organizational Plan
ClickUp
Asana
Team Management
$35 hourly
- 5.0/5
- (3 jobs)
I am a certified podcast manager. Studied podcast management with freelance university and Sharon Nissen Podcast Magic. Sole podcast manager working with Noise PR. I provide all aspects of podcast management, from launching a podcast to ongoing monthly management. This may include: editing sourcing & managing guests Show notes Marketing on Pinterest and social media and email edit and upload episodes to a podcasting platform transcribe each podcast episode Coming up with strategies for posting and creation High level project management Planning & batching content

Customer Service
Email Support
Podcast Cover Design
Podcast Content
Podcast Episode
Event Management
Podcast Timestamps
Podcast
Administrative Support
Podcast Marketing
Podcast Transcription
Event Planning
Social Media Website
Google Podcasts
Multiple Email Account Management
Compliance
Apple Podcasts
Pinterest
Podcast Production
Microsoft PowerPoint
Podcast Analysis
Podcast Advertising
Pinterest Ads Manager
Podcast Editing
Podcast Show Notes
Social Media Account Setup
Company Research
$40 hourly
- 5.0/5
- (2 jobs)
I run Zellor Management, where our primary goal is to empower visionary Startup founders to reach success through delegated support. Here's how we do it: Our team of adept virtual assistants specialises in: -Optimising your daily operations -Providing timely insights to support your decision-making process -Ensuring consistent execution of tasks to streamline your workflow -Relieving you of administrative burdens so you can focus on strategic growth We lead the charge in providing tailored virtual support specifically designed for startups. This is why they choose us: -Startups haemorrhage time on admin tasks like email management, scheduling, content creation and investment processes -We offer fixed monthly retainer packages to give you a dedicated assistant whilst tracking your monthly cashflow -We source the best software tools designed for scale so you can quickly build your system stack With Zellor Management, you're getting comprehensive support. -We'll handle the finances, marketing, administration and more -Direct access to your client dashboard to track your assistants progress -If your assistant takes time off, we can substitute them for a brief period If administrative burdens are hindering your startup's growth or if you're seeking reliable support to fuel your success, my inbox is always open. We can help you, we can support you. It's what we do! KEYWORDS: Virtual Assistant, Virtual Assistance, Virtual Assistant Services, Virtual Assistance Services, Virtual Assistant Agency, Social Media, Social Media Assistant, Social Media Assistance, remote services, freelancer, freelancer services, freelance virtual assistant, freelance social media manager, customer service, client support, business support, team management, virtual assistant support.

Customer Service
Communications
Project Management
Social Customer Service
Data Entry
Travel Planning
Scheduling
Office Administration
Microsoft Office
Relationship Management
Sales
Client Management
Travel Itinerary
$45 hourly
- 4.9/5
- (6 jobs)
Expert-Approved and Top 0.3% on UpWork - The value goes beyond the service. 📣 Specialising in virtual assistance, personal assistance, project management and online business management. 📣 Freedom-building services so you can concentrate on bigger goals. ✅ A part of the Upwork Talent Scout™ program. 👉🏼 When you work with me, we’ll both have the same mission: to help you reclaim your time so you can say goodbye to endless to-do lists. My expertise lies in taking over the humdrum or the overwhelming and tricky tasks that get in the way, so you can get on and concentrate on bigger business or life goals. ✔️ Trusted assistant to big name celebrities, multiple British Prime Ministers and well-known start up founders. ✔️ Energetic, self-motivated and proactive, with a client-focused mindset ✔️ Top-tier communication ✔️ Project management, client/community relations, email management, email communication, scheduling, data insights, reporting writing, copy/contentwriting and customer service. It’s time to declutter your 🗒 to-do list and hand over the reins to someone who will manage and maintain your time so you can concentrate on growth, the bigger picture and leads for your business. 🏆 A glimpse into a recent client review - describing the quality of output and value that you can expect from working with me: "I’ve worked with Amy multiple times and no time is any less of amazing than the other. She’s very accommodating, communicative, proactive and creative. I’m really glad I found her. She’s dependable and I know she will deliver what you ask for. Incredible price for the ability here"

Customer Service
Canva
Notion
Social Media Management
Administrative Support
Calendar Management
Email Management
Community Relations
Client Management
Executive Support
Personal Administration
Virtual Assistance
Copywriting
Project Management
Podcast
$50 hourly
- 5.0/5
- (4 jobs)
A highly motivated, organized individual in search for a position as a full time/part time that uses interpersonal skills, customer service abilities and knowledge. She is a person with immense grit, determination and ability to learn fast; believes in obtaining learning through experience. SKILLS * Proactive team player. * Expert in handling Microsoft Office Suite as well as other basic software programs. * Fast learner. * Experience in working as a "Project Officer" in a voluntary organization. * Strong time management, team building, leadership skill and able to work independently. * Strong motivation and commitment for work and highly responsible to job priorities * Resourceful, flexible and able to manage multiple tasks under pressure to meet deadline.

Customer Service
SEO Writing
Content Writing
Document Conversion
Data Analysis
Microsoft Office
Data Entry
Image Scanning
Copy & Paste
Logo Design
Blog Writing
Video Editing
Medical Translation
Medicine
Translation
$40 hourly
- 4.9/5
- (13 jobs)
I am a young female voice-over artist with a British RP accent. I have several years acting experience, with jobs including meditations, wellness content, Youtube, voicemails/corporate and audiobooks. I am also fluent in french and good conversational Spanish. VOICE OVER My acting experience has given me a clear understanding of the important in nuances of tone, pace, intonation and delivery in conveying a message, emotion, and bringing a text to life. My projects in guiding meditations (both online and in person) have allowed me to explore much softer tones, and the art of silence/pauses. I have often evoked strong emotions in my students during these meditation sessions. YOGA I have been teaching yoga for almost 2 years both online and in-studios across England and Spain, and record my own guided meditations. Inspired by mental health positivity, I teach flows to beat the lows, providing you with movements and tips to keep you on track for brighter days. My journey began with creating content and voice-overs for my own yoga business, which led to me falling in love with voice acting. I am very passionate about using my voice and being a VO artist, and would relish the opportunity to be able to assist you in your projects and help bring your scripts to life.

Customer Service
British English Accent
Female Voice
Online Help
Mindfulness
Meditation
Wellness
Teaching
Yoga
Voice-Over
Voice Acting
Health & Fitness
Sports & Fitness
$35 hourly
- 5.0/5
- (4 jobs)
If you're seeking expert lead generation for your business through virtual or in-person events, you've come to the right place. I specialise in organising events that drive growth for small businesses, such as networking lunches. Additionally, I can assist with individual projects and administrative tasks for your events, and coordinate various aspects of weddings. I am based in London, UK in the GMT/UTC time zone. I have numerous systems in place that allow me to accommodate business needs around the world. I am dedicated and personable. I have devoted a decade to cultivating people and relationships, contributing to the success of numerous events. In 2024 I have successfully deliver 11 networking lunches, training events and receptions as well as numerous virtual events. I have also supported 2 weddings and created training guides to allow companies to host their own events. I look forward to collaborating with you and serving your event needs. Please get in touch if you'd like clarification on what I offer or have any questions.

Customer Service
Wedding Planning
Twitch
Event Registration
Event Setup
Eventbrite
OBS Studio
Zoom Video Conferencing
Microsoft Teams
Event Management
Corporate Event Planning
Event Planning
Stakeholder Management
Virtual Assistance
Project Management
$36 hourly
- 5.0/5
- (4 jobs)
I am a confident individual who can help you build and set up your CRM software, including email marketing, automation, workflows, triggers, funnels and landing pages, website design, logo design as well as lead and sales generation. - Knows CRM, Wordpress, GoDaddy, Wix and SEO - Full project management from start to finish - Full updates and communication on status of project - I work in the health and fitness industry, so I am confident with coaching/lead generation software like Pipeline Pro, GoHighLevel etc.

Customer Service
Personal Administration
Virtual Assistance
Travel Advice
Travel
Canva
Customer Onboarding
CRM Software
CRM Automation
Technical Project Management
Google
Mailchimp
Phone Communication
Technical Support
Tech & IT
$190 hourly
- 5.0/5
- (83 jobs)
Experienced Director of Marketing and Digital Marketing Strategist, and CEO at JustJuniperMedia.com - Proud to celebrate 6 years of being a 'Top Rated' Digital Marketing Expert on Upwork, and to be in the top 3% of Upwork's Social Media Marketers. I am currently available to help with projects that require: ➡️ A Part-Time Chief Marketing Officer ➡️ An expert digital marketing consultant & strategist ➡️ An online business consultant & strategist ➡️ Digital marketing mentorship ➡️ Online business coaching ➡️ An effective digital marketing strategy with achievable success metrics and benchmarks ➡️ Digital marketing training - Supply your marketing team with a fresh perspective and new tactics to consider ➡️ Full suite digital marketing agency services: Email Marketing, Social Media Marketing, Landing Page & Web Design, UX/UI Testing & Optimization, Digital Advertizing, Content Marketing & SEO, Data Management Please visit JustJuniperMedia.com to learn more about our services & to book your free 15-minute consultation. MY BACKGROUND: After spending five years providing social media marketing for luxury hospitality brands including The Four Seasons Hotels, The Ritz-Carlton Hotels, Waldorf Astoria, W Hotels, InterContinental Hotels (just to name a few), I decided to start working for myself (and gee am I glad I did!😍) Over the last six years, I have added greatly to my professional experiences, including managing the social media content strategy and social lead generation strategy for OkeyDokey👌, Cube Intelligence⬛, Fundsquire💵, Rite-Flex💊, Volt Technology⚡, Soulle Signature👞 and Judo💸, creating recruitment funnels that convert consistently at 60% and email marketing campaigns with an average open rate of 45% for the non-profit In This Together, along with building their complete digital marketing and communications strategy ✌️ 👀 I have helped an accent coach completely sell out her one-on-one sessions, build her first virtual coaching program, and build a client list that never leaves her wanting for work or hot leads. 🥵 🤑 My team and I have facilitated countless 6-figure deals with the power of digital marketing & have helped businesses get sold. 💪 💰 I have managed digital ad spends of up to $400,000 for a single campaign, directing the campaign from ad placement to full creative control of the ad funnel, including ad creative, landing page design, and communication follow-up strategy. ⚡ 💸 We have participated in ad campaigns exceeding $1B in total ad spend. 🫰 🪙 We have delivered COUNTLESS strategies that have landed our clients on Goop, The Late Night Show, Bill Maher, The New York Times, Forbes, just to name a few, and have set our clients up to succeed given their goals & resources. You COULD say we've got the magic 🫘 To browse some of the brands I've worked with and learn more about my solutions & services, please visit: JustJuniperMedia.com 🌿 Thanks so much for your time and consideration! 🙏🙏🙏 (Find yourself reading to the end? Want the same type of engaging content for your brand? Let's work together! 👩🏼‍💻👌👍)

Customer Service
Instagram
Facebook
YouTube Marketing
Social Media Management
Content Management
Twitter/X Marketing
Writing
Social Media Marketing
$35 hourly
- 5.0/5
- (9 jobs)
If you are looking for a person who is a go-getter, has a can-do attitude, and can get tasks done, look no more! What can I do for you? I have an extensive experience with a track record of 12 years in customer service. My normal day involves responding to email inquiries as well as getting ad hoc tasks done. I am tech savvy and a very efficient Virtual Assistant. I am a very focused and driven individual with an eye for detail and strong organisational skills. Here is a summary of projects/work that I have done in and out of Upwork: - Customer support - Inbox Management - Email Handling - Chat Handling - Payroll Processing - Calendar Management - Invoicing - Light Bookkeeping - Payment Processing - Cancellations Processing - Refunds Processing - Facebook Group and Page Moderation - Internet/Web Research - File Management - File Maintenance - Data Creation - Data Entry/Typing - Lead Generation - and other computer-related tasks. Furthermore, I have work experience with the following: - Basecamp - Best Notes - Buffer - Canva - Evernote - Facebook (Groups and Pages) - Google Suite (Gmail, Calendar, Drive, Google Docs, Google Sheets, My Business) - Helpshift - HubSpot - Instagram - Intercom - LastPass - Leadpages - MailChimp - Outlook - Paypal - Quickbooks - Receipt Bank - Recurly - Royal Mail Click and Drop - Salesforce - Shopify - Slack - Squarespace - Stripe - Tidio - Todoist - Toggle - Trello - Wordpress - Youtube My main goal is to be able to meet your needs and to only provide high quality services. I will treat your company as if it were my own whilst aiming to build a long-lasting professional relationship.

Customer Service
Administrative Support
Customer Support
Email Communication
Data Entry
Microsoft Word
Microsoft Excel
Google Docs
$90 hourly
- 4.9/5
- (19 jobs)
Hello, I am a British Female voiceover talent with a personal home studio, highly furnished with top rated industry standard voiceover equipment. (Neumann TLM 103 microphone, MacBook Pro and Logic Pro workstations, studio booth (whisper room). I have recorded for Samsung, Medtronics, Spotify, Fujitsu, and many others... I can guarantee you 3 things if you choose to work with me; creativity, FAST turn around, and meeting your brief. I am proficient in RP British, Neutral English, African English accent and General American accents. I have vo training with top industry professionals. As a voice over artist my voice is naturally warm, engaging, authentic and conversational. Do not hesitate to ask me any questions you might have. I look forward to working with you. Fiona :)

Customer Service
Audio Editing
Audio Production
Voice-Over
American English Accent
US English Dialect
Narration
Senior Adult
British English Accent
$35 hourly
- 5.0/5
- (14 jobs)
Diversified Chief Operating Officer for e-commerce company and extensive experience as an Executive Assistant to the CEO with over 6 years hand-on experience. Providing exceptional administrative support and developing and implementing operational procedures and policies, overseeing to day-to-day administrative operations. Demonstrated ability to work effectively with all levels of employees, vendors and company clients; able to effectively collaborate with all levels of management and staff. An exceptional work ethic allows ability to work independently or in a team.

Customer Service
Customer Relationship Management
Filing
Administrative Support
Customer Satisfaction
Gorgias
Management Skills
Customer Support
Business Operations
Shopify
Ecommerce
Microsoft Excel
Microsoft Word
Data Entry
$8 hourly
- 5.0/5
- (14 jobs)
I am proficient in data entry, internet research and customer service support. I am a very quick learner and love developing my skill set. I really enjoy internet research roles compiling data into MS Excel format. Advanced knowledge of all Microsoft applications, googledrive and dropbox. I am originally from the UK, native English speaking. I currently live in Thailand.

Customer Service
Gmail
Management Skills
Booking Management System
Booking Website
Administrative Support
Online Research
Data Entry
Google Docs
Microsoft Excel
Microsoft Word
$20 hourly
- 5.0/5
- (22 jobs)
I am a proficient, self- motivated Virtual Assistant with excellent skill and successful experience of few years. I have a great passion for working as a Virtual Assistant and I always remain alert to learn all the newest and updated materials. I give my best to improve my skill and my work. Besides, I have a strong communicative and convincing skill to deal with any kind of consumers. To add more I have arranged a fully personal room furnished with all kinds of virtual purpose elements like a professional computer, a strong internet connection, land phone, fax, printer and so on to ensure my 24 hours availability to the customers which is very important for a Virtual Assistant. I am expert on- 1. Scheduling appointments 2. Creating Presentation 3. Providing Customer Service 4. Handling the rude customers easily 5. Travel management 6. Organization Skill 7. Updating Database 8. Problem Solving Orientation 9. Planning 10. Writing Content 11. Computer Proficiency I believe in hard work and honesty. I am always interested in making long term professional relationships with my clients to ensure that every project become successful. So, if you hire me I can assure you that you will not regret your decision.

Customer Service
Task Coordination
Office Management
Virtual Assistance
Google Workspace
Administrative Support
Client Management
Polish
Customer Support
File Management
Executive Support
Management Skills
Time Management
Microsoft Office
CRM Software
$20 hourly
- 4.9/5
- (101 jobs)
I have been in the customer service industry since 2006 and I always give my best in all aspects of my job. Throughout that journey, I learned the skills of exceptional customer service, leadership, multi-tasking, data entry with a typing skill of 50-60wpm, basic website creation, content writing, amazon online product sourcing and social media marketing. I also undergo training for General transcription and have passed assessment. Here are the tools/sites I use for administrative tasks: -Amazon seller central -Keepa -Revseller -Tactical Arbitrage -Spyfu -Inventory Lab -Jungle Scout -Helium 10 -Click Funnels -Source Mogul -Funnelytics -Mailchimp -Wordpress -Wix -Hootsuite -Canva -Excel -Google Docs/Spreadsheets -Dochub -Yelp.com -Google Maps -Data.com -Linked in -Linkedin Helper -Microsoft Office -Dropbox -Web research -Powerpoint -Eventbrite -Coingecko.com -Etherscan.io -Etsy -Otw shipedge -Shopify -Veeqo -Auris AI -Expresscribe I would be glad to be of your service and help your business grow.

Customer Service
Administrative Support
Google Search
Social Media Marketing
Data Entry
Microsoft Excel
Accuracy Verification
$14 hourly
- 5.0/5
- (10 jobs)
Hi, I am Mariam I bring in a total of four years of professional expertise with Monstafell Solutions. I currently reside in London and have completed my Bachelor’s in business administration with a band 8 in IELTS. I have worked on a number of B2B and B2C campaigns for businesses in the IT, dental, remodeling, real estate, Trust funds, various clubs, solar, and investing sectors. I have communicated with warm and cold prospects via calls, chat, and email in order to schedule meetings with the sales staff. Also experienced working as a transaction Coordinator for a Real estate company. I've worked with CRMs like Phone burner, Ring i.o., Salesloft, Hubspot, salesmate, woo-sender, and Go high level. I've worked with data entry tasks as well. I am a quick learner and a fast problem solver. I don’t only identify problems but i also try to give alternative solutions. You’ll find me to be extremely diligent to reach work satisfaction and completion Experience apart from upwork: - SALES AND MARKETING MANAGER The Automators.

Customer Service
Technical Writing
Creative Writing
Active Listening
Customer Engagement
Telemarketing
Report Writing
Cold Calling
Writing
Telemarketing Scriptwriting
Article Writing
Essay Writing
Social Media Engagement
Scheduling
$20 hourly
- 5.0/5
- (7 jobs)
I am a Professional Copywriter, Content Creator, and Virtual Assistant with over five years of experience specializing in SEO, article writing, blogs, and social media content. My writing journey has spanned various industries, including travel, pet care, early years care, education, technology, and digital marketing, showcasing my versatility and adaptability. I am well-versed in the latest digital trends and strategies. I am educated in Social Media Management from Meta, Digital Copywriting from the Chartered Institute of Marketing, and Prompt Engineering from Vanderbilt University. I leverage this knowledge to create content that captivates readers and boosts search engine rankings, maximizing your brand's visibility. Whether you are a startup looking to make a mark or an established company seeking fresh, innovative content, I bring a unique blend of creativity, technical acumen, and marketing insights to deliver content that resonates with your target audience and drives action. I am dedicated to crafting compelling narratives that align with your brand voice and connect with your audience on a deeper level. Contact me if you're looking for a dedicated, passionate, and skilled writer to bring your vision to life. I look forward to helping you achieve your content goals. Previous Projects include: - Blog Copywriting for Web Development Freelancer and a range of e-commerce brands. - Social Copywriting for Small and Medium-sized brands focused on community development.

Customer Service
Prompt Engineering
Virtual Assistance
Content Creation
Social Media Content
Article Writing
Blog Writing
Copy Editing
Copywriting
$25 hourly
- 5.0/5
- (27 jobs)
Use my skill to free up your time to concentrate on your business. Flexible hours of working, weekends included. Small and developing business specialist, but all assignments considered. Working from fully equipped dedicated office in South West UK, and happy to discuss your proposal Experienced with all aspects of Supply chain - Purchasing, Warehouse, Customer Orders, Shipping, Logistics. Production management and co-ordination. Current contacts include major UK retail Supply Chain right down to individual e-commerce customers and sole proprietors Financial/Accounting/Budgeting - experienced Xero, Quckbooks and Sage User. Sale and Purchase account management and credit control Customer Support - technical or non technical - experienced Live Chat. Telephone and email operator with proactive and positive attitude to resolving or assisting with issues. . Fully conversant with most Office Software packages, and quite open to learning new or bespoke systems. Microsoft Office conversant, Adobe Creative Suite user. Customer Support - ZenDesk, TawkTo, Chatra, Crisp Accounts - Xero, Quickbooks, some Sage Payments - Stripe, Worldpay, GoCardless CRM - Zoho, HelpScout, Pipedrive

Customer Service
Order Processing
Xero
Inventory Management
Problem Solving
Microsoft Access
Transportation & Warehousing
Logistics Management
Bookkeeping
Intuit QuickBooks
Microsoft Excel
$25 hourly
- 5.0/5
- (24 jobs)
Hey there! 👋 I’m Kaden, a globetrotting virtual assistant with a passion for empowering businesses. After 7 years in customer service, I traded my headset for a laptop and haven't looked back. Four years of freelancing later, I've honed my skills in social media management, content creation, admin support, and everything in between that makes a Virtual Assistant. My journey has taken me from the bustling streets of Bangkok to the tranquil beaches of the Philippines, where I currently call home. Along the way, I've worked with a diverse range of clients, from skincare brands (shoutout to Seven Potions!) to tech startups and even a CEO who needed a helping hand with his inbox. What sets me apart? I'm not just a task-doer, I'm a problem solver: I thrive on finding creative solutions and tackling challenges head-on. I'm data-driven and tech-savvy: I'm currently pursuing a data science degree, which gives me a unique perspective on optimizing workflows and maximizing efficiency. I'm passionate about your success: Your wins are my wins. I'm genuinely invested in helping your business thrive. When I'm not glued to my laptop, you'll find me exploring new cultures, sampling local cuisine, or immersing myself in a good book. Oh, and I have a slight obsession with trying new coffee blends from around the world – it's a leftover dream from my days of planning a coffee subscription business! ☕ If you're looking for a reliable, resourceful, and results-oriented virtual assistant, let's chat!

Customer Service
Adobe Premiere Pro
Adobe Lightroom
Adobe Photoshop
Email Marketing
HubSpot
Market Research
Email Communication
Influencer Marketing
Outreach Strategy
Content Writing
Lead Generation
Social Media Management
Copywriting
$10 hourly
- 5.0/5
- (4 jobs)
As a skilled Project Manager with a proven track record of delivering projects on time and within scope, I bring extensive experience in managing diverse projects across IT support, web design and development, and digital marketing operations. With a focus on both efficiency and client satisfaction, I excel at coordinating teams, streamlining processes, and ensuring project success from initiation to completion. 🔹 What I Offer: - End-to-end project management using tools like Trello, Asana, and Monday.com. - Effective communication and collaboration through platforms like Microsoft Teams, Slack, and Discord. - Expertise in managing web design and development projects, ensuring seamless execution from concept to launch. - Workflow automation and process optimization to enhance productivity. - Agile methodology for adaptive planning and continuous improvement. 🔹 Why Choose Me? With a background in managing IT and digital marketing projects, including web development, I have a keen eye for detail, a proactive approach, and a commitment to keeping stakeholders informed and satisfied throughout the project lifecycle. My ability to manage cross-functional teams, resolve conflicts, and deliver quality outcomes makes me a valuable asset to your business. Let’s connect and discuss how I can help you achieve your project goals with precision and reliability.

Customer Service
Social Media Management
Inventory Management
Providing Information to Callers
Administrative Support
CRM Software
Product Listings
Communications
Microsoft Excel
Lead Generation
$25 hourly
- 4.7/5
- (19 jobs)
With over three years of rich experience, I have honed my skills as an Account Manager and Customer Relations Manager, specializing in fostering strong client relationships and driving successful project outcomes. My background as a versatile Virtual Assistant has equipped me with an extensive skill set that is essential for effective account management and customer engagement. Client Relationship Management - Expert at building and maintaining robust relationships with clients, serving as the primary point of contact. - Skilled in comprehending clients' unique needs, preferences, and business objectives, facilitating effective communication between clients and internal teams. - Adept at providing creative direction and feedback to teams, particularly design teams, ensuring alignment with client expectations and project goals. - Proficient in reviewing deliverables to guarantee quality standards, consistency, and adherence to client requirements. - Experienced in coordinating and participating in meetings with clients and creative directors, ensuring clear and productive discussions. Project Coordination and Requirements Gathering - Collaborate closely with internal teams, including creative directors, to ensure project milestones, deadlines, and objectives are met. - Specialize in collecting and documenting detailed client project requirements, specifications, and preferences, ensuring a clear project roadmap. Strategic Account Management Capable of managing client accounts with a strategic approach, identifying opportunities for growth and increased client satisfaction. Proficient in project management from inception to completion, aligning with client goals within time and budget constraints. Technical Proficiency and Analytical Skills - Well-versed in Microsoft Office Suite, Zoom, Hootsuite, Wix, Calendly, Trello, Asana, Mailchimp, Quickbooks, and Google Drive. - Strong analytical capabilities for effective problem-solving and informed decision-making. Commitment to Excellence - Highly organized and detail-oriented, ensuring precision in all aspects of account management and client relations. - Proactive in seeking innovative solutions to enhance client satisfaction and drive business success. - Adhere to ethical standards and maintain confidentiality in all client interactions. - Flexible and adaptable, effectively managing multiple accounts and responding swiftly to changing client needs. Why I am the ideal choice for your business: - Demonstrated ability to lead client accounts and projects with minimal supervision. - A continuous learner, eager to acquire new skills and knowledge pertinent to account management and customer relations. - Tackles complex challenges with a positive and constructive approach, fostering opportunities for growth and stronger client relationships. If elevating your customer relations and account management is your goal, let's connect to discuss how my skills and expertise can contribute to your business's success.

Customer Service
Microsoft Office
Data Entry
Email Communication
Invoicing
Administrative Support
Google Sheets
Google Workspace
Time Management
Scheduling
Project Workflows
Research & Strategy
Project Management Professional
$25 hourly
- 5.0/5
- (11 jobs)
Hi there, I am an experienced Project Manager, Virtual Assistant and Social Media Manager on and off Upwork delivering on administrative tasks related to Administrative and Office management, Social Media, lead conversion and Customer Service. As a virtual freelancer, I have earned a good reputation for my quality work delivered to various clients. My core values are: * Take 100% Responsibility * Solution Oriented * Gratitude and Positivity * Growth Mindset * Fun to work with * Transparency & Feedback * Under Promise, Over Deliver Prior to freelancing, I worked several corporate jobs from Supply Chain, Procurement, Customer Support and even as a Feature writer for a local newspaper. I am committed, dedicated, and passionate about my work, and I do it with a keen eye for detail. I work well as a part of a team and independently. Let's discuss your needs and expectations over a Virtual coffee. I have the UPWORK mobile app so I am always available for a quick chat.

Customer Service
Customer Support
Social Media Content
Instagram
YouTube
Content Management
Canva
Social Media Strategy
TikTok
Social Media Management
$10 hourly
- 5.0/5
- (4 jobs)
Dedicated IT professional with excellent knowledge of English, Hungarian, Romanian and many years of hospitality I strive for outstanding customer care and faultless operations. Currently I am working as a System Support Engineer, providing ongoing assistance in keeping systems running and users happy, this requires effective use of desktop and cloud software solutions. Hence I have a vast knowledge of Microsoft 365 and Google Workspace, as well as familiar with Slack and some ecommerce platforms like Salesforce. I bring a lot of customer service skills from my hospitality background; as a manager my main duties were to ensure guests satisfaction, manage inventory and sales, monitor costs, maximize efficiency and show leadership. With a can do attitude, easy with customers and fast on computers I am confident to make a difference.

Customer Service
JavaScript
Data Entry
SQL
Software Development
Django
Python
Microsoft Excel
Communications
Microsoft Office
System Maintenance
Romanian
Hungarian
English
$20 hourly
- 5.0/5
- (10 jobs)
🌟 Welcome to my profile! 🌟 Are you in need of a highly skilled and reliable Healthcare Virtual Assistant with expertise in credentialing and various administrative tasks? Look no further! With a proven track record in creating comprehensive CAQH profiles from scratch and seamlessly navigating the complex world of insurance applications, I am dedicated to optimizing your healthcare practice's efficiency and success. 💼 Who Am I? 💼 I am a results-oriented Healthcare Virtual Assistant and Credentialing Assistant. With over 10 years of hands-on experience in the medical field, I possess an in-depth understanding of the intricacies involved in healthcare administration, credentialing, and insurance processing. I specialize in assisting healthcare organisations like yours to streamline operations and maximize productivity. 🔑 Key Skills and Services 🔑 🌟 CAQH Creation and Management: As a skilled credentialing expert, I excel in crafting CAQH profiles from scratch, ensuring they are accurate, up-to-date, and comply with industry standards. Let me handle the meticulous task of organizing and maintaining your provider information, relieving you of administrative burden. 🌟 Insurance Application Assistance: Navigating the world of insurance applications can be overwhelming. I am well-versed in working with leading insurance providers such as Aetna, Magellan, Carelon, Optum, BCBS, Cigna amongst others. Rest assured, I will meticulously handle the application process, ensuring compliance with all requirements and accelerating your acceptance timeline. 🌟 Medical Billing Support: Tackling medical billing complexities can be a significant drain on your time and resources. Leave it to me! With my comprehensive understanding of medical billing practices and EFT systems, I will ensure accurate coding, prompt claim submissions, and smooth revenue cycle management. Let's optimize your financial performance together! 💡 Your Success Is My Priority 💡 By collaborating with me, you gain a proactive partner dedicated to delivering exceptional results. I bring a meticulous attention to detail, an analytical mindset, and a strong commitment to client satisfaction. My goal is to enhance your practice's operations, increase efficiency, and help you focus on delivering outstanding patient care. 🚀 Ready to Take Your Healthcare Practice to New Heights? 🚀 Let's join forces to revolutionize your administrative processes and propel your healthcare practice towards success. Reach out to me today for a personalized consultation and discover how I can transform your operations. Remember, success awaits those who take the first step. Don't miss this opportunity to optimize your practice's efficiency and increase your revenue. Contact me now, and let's embark on this exciting journey together! Looking forward to connecting with you soon. Best regards, Nneka Ogazi.

Customer Service
Insurance Verification
Medical Billing & Coding
Healthcare
Phone Support
Email Support
Lead Generation
Communication Etiquette
Product Knowledge
Administrative Support
Telemarketing
Customer Acquisition
Customer Satisfaction
Email Communication
Data Entry
$25 hourly
- 5.0/5
- (13 jobs)
Welcome To My Page I am an astute business writer with passion for creativity and excellence. For all the clients who need their business plan, proposal and grant developed, I have a unique edge which makes me the perfect writer for every project and in the course of this piece, I will convince you why I am the perfect fit for your project. For a decade and counting, I have had the opportunity to work with SMEs, large businesses, and corporations of international repute. I had the privilege of working with some of the brightest minds in the business sector to create their EFFECTIVE BUSINESS PLANS which helped the generate FUNDING OPPORTUNITIES through SBA loan, bank loan, government financing, grants, and minority opportunities. First, let me share with you, what past clients said about me: • Coming on this platform, I was a bit skeptical about hiring a writer as everyone promised to deliver top-quality but often ended up disappointing. I did not have high expectations for the delivery, but your team did more than I expected. They were, by far, the best writer I hired on this platform. I would love to work with them again! Andrew, Florida. • I ordered a business plan from Yomi and indeed had a good experience. He was very tolerating and accommodating throughout the entire process and made sure concerns were addressed promptly. The delivery was top-notch and exceeded what I anticipated in terms of quality and professionalism. Overall, I would highly recommend Yomi to anyone looking for a business plan or other similar services. Thank you, Yomi, for your hard work and excellent service! AmeriClean, USA. Second, get to know about me: For over a decade, I have worked as a Business Plan Writer, Executive Business Plan Reviewer, and Funding Incubator Officer and I have been involved directly in the successful planning and implementation of over 100 startups - in over 20 countries, including the United States of America, Canada, Australia, United Kingdom, UAE, Europe, and the rest of Africa. As a Business Plan Writer with incredible business writing skills, business planning strategy, business modelling, business plan, and business continuity planning capability, I have worked with leading organizations that are responsible for funding startup businesses in North America - this includes, SBA loan departments, small scale business banking institutions, and crowdfunding agencies for startup entrepreneurs. Through my on-the-job work experiences with these organizations, I have gathered unrivaled expertise needed to write WINNING BUSINESS PLANS that SBA offices, BANKS, and INVESTORS are looking for and I know how to craft a business plan that will compel loan organizations and grant providers to sign the approval document. Third, why I'm I special and what makes me amazing? • I have worked directly with entrepreneurs, business owners, business managers, and CEO's of startup businesses and I have helped them in raising over $500M in investment funding. So, I know what it takes to write incredible business plans that is relevant and effective. • I have proven academic pedigree and work experience that makes me a top flying candidate; including bachelor’s degree, masters of business administration, project management certification, and I have over a decade experience in business consulting, business coaching, and business case documentation writing. Some of the industries we cover are; • Restaurant • Fin-tech • Automobile • Marijuana/Cannabis/CBD • Logistics • Automobile • Health and Wellness • Health Care • Hospitality • Telecommunication • Real Estate • Remodeling • Pharmaceutical • Entertainment • Agriculture • Transport • News Media • ICT • Sport • Education • Daycare • Cleaning • Fashion My complete business plan will include:  Executive Summary (Objective, Opportunity, Solution, Growth, Key Factors)  Financial summary  Vision and Mission Statement  Business Model Canvas  Company Overview and Description  Demography Analysis  Risks and Risk Mitigation strategies  Products and Services Description  Market Analysis Summary  Industrial Analysis  Market Needs, Trends and Challenges  Target Market  Competitive Edge and Analysis  Strategy and Implementation Summary  Marketing Plan  SWOT Analysis  PESTEL Analysis  Porter’s Five Forces Analysis  Management Summary  3-5 Years Financial Analysis and Forecasts The Financial Plan Package Content includes:  5-year Sales forecasts  5-year Income statement projections  5-year Balance sheet  5-year Cash flow statement  Break Even Analysis  Charts and Figures It will be my pleasure to exploit my vast experience on your business.. Thanks

Customer Service
Startup Company
Competitor Research
Immigration Business Plan
Startup Consulting
Business Plan
Financial Accounting
Business Management
Business Analysis
Financial Planning
Business Planning & Strategy
Logo Design
Competitive Analysis
Market Research
Market Analysis
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