Hire the best Customer Service Representatives in Massachusetts

Check out Customer Service Representatives in Massachusetts with the skills you need for your next job.
Clients rate Customer Service Representatives
Rating is 4.9 out of 5.
4.9/5
based on 130 client reviews
  • $40 hourly
    Thanks for the profile view. In my opinion, everything starts with a conversation. My recommendation: please review the items in my 'portfolio' section and my project catalog. They likely won't be exactly what you're looking for, but if they're close, let's put 30 mins on the table to discuss. I'm an Agile PM always looking to grow, learn, and be essential. 🚀 SaaS Project Manager Ready to Propel Your Success! 🚀 Are you a small team looking to maximize your HubSpot investment? Let's talk! 🔍 Struggling to manage access and assets across marketing, sales, and support teams? For the past 5 years, I've been the go-to HubSpot guru, helping teams conquer challenges, big and small. 💡 Want to supercharge your marketing campaigns and pipeline management? As a Certified Associate Project Manager (CAPM) and Certified Scrum Master (CSM), I transform data chaos into organized bliss. 💼 Need a self-managed, detail-oriented operations manager? Currently managing operations for a SaaS company, I've tackled projects like org-wide systems migration, onboarding new cloud platforms, and crafting seamless internal processes. 🛠️ Looking for CRM and cutting-edge tool expertise? I've mastered Salesforce, HubSpot, Drift, Intercom, ManyChat, Tidio, Zapier, Zoom, Frontspin, and Data Studio. I shape how data is viewed and communicated to elevate customer experiences. Let's shape success together! If clarity, accountability, and results-driven project management resonate with your vision, let's connect. Ready when you are!
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    Online Chat Support
    HubSpot
    CRM Software
    Project Management
    Communication Skills
    Agile Project Management
  • $35 hourly
    With over 15 years dedicated to managing exceptional virtual experiences, I am a seasoned professional in the realm of virtual session production. My journey into freelancing began in 2021, building upon a solid foundation established in the world of video conferencing. I have honed my expertise in navigating the intricacies of Zoom and Webex, amassing an impressive 3000 hours of billed work since 2022, consistently delivering top-tier service as evidenced by my flawless 5-star rating. My technical prowess is matched only by my commitment to delivering white-glove service. I am not merely a service provider, but a trusted partner dedicated to the seamless execution of your virtual events. From conception to completion, I am your ally in creating unforgettable experiences that leave a lasting impression.
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    Hosting Zoom Calls
    Troubleshooting
    Office 365
    Technical Support
    Zoom Video Conferencing
    Video Editing
    Education
    Customer Support
    Webinar
    Event Management
    Virtual Assistance
  • $35 hourly
    With 24 years of sewing experience, my goal is to help individuals and small businesses bring their creative visions to life! My focus is on repurposing and repairing soft goods to create heirloom-worthy items. I specialize in cut & sew services and empowering small businesses to transform their off cuts into sustainable, high quality products. My professional experience includes: - Cutting and sewing soft goods based on patterns and tech packs - Extensive knowledge of sewing techniques (modern and historical) - Experience developing prototypes, samples, and technical packages - Experience with pattern drafting and grading - Passion for sustainable sewing & consumer practices - Constructing projects in an efficient, timely manner - Dedication to providing prompt and professional customer service - Enthusiasm for collaborating and iterating I look forward to working with you!
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    Communication Skills
    Sewing Pattern
    Pattern Design
    Patternmaking
    Time Management
    Clothing & Merchandise Design
    Product Design
    Sewing Pattern Piece
    Prototyping
    Construction
    Pattern Drafting
    Sewing
    Fashion Design
    Pattern Correction
  • $35 hourly
    Do you know that more than 50% of social media users research products on social media before making a purchase? This fact underlines the tremendous value of having a robust social media presence for businesses. I work with a passionate social media management team from San Diego California with over 9 years of experience. We have helped businesses (small and large) grow their reach from ZERO to 1000's of people organically. I love working with business owners and entrepreneurs! We have worked with more than 50 different businesses in almost every niche imaginable. We are eager to expand our client base and assist more professionals in optimizing their time while reaching a wider audience. By establishing an online presence through social media and generating income. What We can do for you: -Create better content with professional social media strategy & and management. -Provide full content creation with daily or monthly scheduling and posting. -Provides elevated copywriting with tactics to boost your organic interactions. -Grow your reach by viewers in a matter of months with our tested growth strategy WITH RESULTS -Expert in social media interaction. -Give your brand a “real person” customer service resulting in many return customers and building a strong social community. -Organic engagement and increase brand awareness - interacting messaging, following people, likes, and comments. Reply to comments, DM, and remove spam on various social media platforms. -Proven work experience as a social media manager for small businesses and multi-million dollar companies. -Ads - Meta and Google Ads -Canva design expertise. -Influencer and micro influencer outreach, and product exchange management. -Maintain proper hashtags to stay relevant for the constantly changing trends to get more attention from individuals and businesses. -Daily monitoring and competitor analysis. -Youtube: shorts scheduling and management, customization to the brand page. I have expertise in handling Instagram and Facebook projects. However, if you need help with any other projects, I am well-experienced in, graphic design, being a virtual assistant, copywriting, growth hacking, and creating and managing Ads. We handle Meta (Facebook and Instagram) and Google Ads by creating campaigns that really connect with your audience. On Meta, we focus on finding the right people, crafting eye-catching ads, and placing them where they’ll get the most attention. For Google Ads, we dive into keyword research, fine-tune ad copy, and manage bidding to bring quality traffic to your site. Our goal is to use data and regular tweaking to make sure your ads perform at their best on both platforms. If you're looking for some digital assistance to give your business a boost, you've come to the right place. Shoot me a message and let's chat about how we can take your business to the next level. I'm here to help! Make sure your business is not left behind in the digital age and establish a strong social media presence today! My motivation comes from my passion of cultivating a life with meaning and to to continually develop and learn new skills.
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    Management Skills
    Community Management
    Event Planning
    Brand Identity
    Website
    Freelance Marketing
    Ecommerce Website
  • $20 hourly
    I’m a hard-working Creative Solutions Specialist with experience in customer care and a strong educational background. I can help you achieve your goals with tailored solutions. Educational Background: Associate degree in engineering and currently pursuing a bachelor’s in mechanical engineering. Client Understanding: Growing up in the Boston area has given me insight into diverse client needs. Bilingual: Fluent in English and Brazilian Portuguese. Technical Proficiency: Experienced in web building, graphic design, public speaking, and research. Technical Skills: Web building (Wix, WordPress) Graphic design (Adobe Creative Suite, other design tools) Proficient in Excel, PowerPoint, and Word Basic programming skills (HTML, CSS, JavaScript) Public speaking and presentation skills Research project experience Innovative Solutions: I deliver projects tailored to client requirements. Outside of my career pursuits, you might catch me reading, writing (blogs and poems), trying out new cooking recipes, or going to the gym.
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    JavaScript
    SolidWorks
    Notion
    Illustration
    Website Builder
    Midjourney Prompt
    Midjourney AI
    English
    Portuguese
    Photo Editing
    Wix
    Logo Design
    Microsoft PowerPoint
    Microsoft Excel
  • $30 hourly
    I am a graduate of Fordham University in NYC. I studied Marketing, Economics, and Middle Eastern studies. I am a Facebook Certified Digital Marketing Associate. For the last two years, I have used Zoom and helped set up, run, and facilitate Zoom meetings. I have also managed communities on both Facebook and Discord.
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    Communications
    Zoom Video Conferencing
    Email Communication
    Workshop Facilitation
    Public Speaking
    Candidate Interviewing
    Interpersonal Skills
    Market Research
    Social Media Marketing
    Social Media Account Setup
  • $50 hourly
    My name is Marco and I own a private label brand on Amazon generating six figures in sales and manage million dollar brands. I have a business degree in marketing and I love basketball. I would love the opportunity to help you achieve your success and goals. Small Business Owner with over eight years of experience. Skilled in Entrepreneurship, Marketing, and Social Media Marketing. Search Engine Optimization strategies and techniques that help drive traffic and boost sales on the Amazon platform.
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    Amazon FBA
    YouTube Marketing
    Ecommerce
    Microsoft Excel
    Microsoft PowerPoint
    Amazon Seller Central
    Social Media Marketing Plan
    Marketing
    Business
    Entrepreneurship
    Computer Science
    Social Media Advertising
    Social Media Marketing
    Social Media Marketing Strategy
  • $45 hourly
    I'm a teacher residing in the Boston area who loves literature, writing, and the arts! I am a highly organized, communicative professional seeking projects for editing and consultation. I have exceptional references and a dedicated work ethic. I'm great with deadlines, scheduling, and accountability. I enjoy managing external relationships and I exercise absolute diplomacy with sensitive correspondence. Strengths: Organization and Communication Grant-Writing Human interest writing Education and curriculum development Arts Education sector Character Education Youth development program consulting Looking forward to working with you!
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    Relationship Management
    Public Speaking
    Organizer
    Prezi
    Microsoft Outlook
    Microsoft PowerPoint
    Google Docs
    Microsoft Office
    Microsoft Excel
  • $50 hourly
    Looking for more organic inbound traffic? Want to provide your sales team with new qualified leads based on people already searching for your content? My name is Greg Medici, and I can help. Analysis of the industry and working with different clients has allowed me the opportunity to test different strategies to best address the above questions. When developing a strategy for new partners my primary focus is understanding the community behind the keywords. Understanding who your customer is and what they are searching will help you show your value to new people looking for content or products that you can provide! Areas of Proficiency: White Hat SEO On-Page SEO Backlink Campaigns Backlink generation Content Campaigns Google AdWords Facebook Ads Content Management: Digital Market Audits Consultation Keyword Mapping Keyword Optimization And more. If understanding your customers through SEO is something you wish to explore let’s set up a time to discuss and map out a plan to best position your content or product.
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    Customer Retention Strategy
    Customer Support
    Python
    Social Media Marketing
    Project Management
    Consumer Research
    Customer Experience
    Data Analysis
    SEO Strategy
  • $35 hourly
    Hi there! I`m Viviane. I have excellent people skills and dedicated work ethic, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. I thrive off of staying busy and supporting individuals who need real-time support. I pride myself on my ability to wear many hats and prioritize different tasks throughout the day. With all of the experiences that I have had, I've managed to become a very organized, hardworking, and aware individual who seeks to learn as much as I can. Contributing to the growth and success of the company is my main focus, allowing business owners to step away and move toward doing the work they love. My skills: - Attention to detail - Problem solver - Excellent written and verbal communication skills - Flexible - Proficient with Microsoft Office products, Google Suite, Slack, Zoom, Teams, Salesmsg, Hubspot, Notion - Familiar with Canva and Adobe Spark - Outstanding Customer Service - Quick Learner - Multilingual (Portuguese, English, Spanish, German) In my work, I do my best to meet my clients` expectations and deadlines. I look forward to discussing your project together!
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    Light Project Management
    Staffing Needs
    English
    Microsoft PowerPoint
    Payroll Accounting
    Data Mining
    Sales Lead Lists
    Market Research
    Recruiting
    Data Entry
    CRM Software
    Google Docs
    Microsoft Word
  • $40 hourly
    I am a graduate from the Maryland Institute College of Art, I am primarily an illustrator, however, I also work with polymer clay, paint with oil and acrylic, and am comfortable with a digital camera. I am very adaptable and have worked on many different artistic projects in very different areas of skill. Examples include: T-shirt and poster design, Animatics, Concept art, Prop and set building and painting, model making, shoe painting, doll customization, portraiture and tattoo design.
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    Drawing
    Photo Editing
    Comic Art
    Oil Painting
    Video Editing
    Digital Photography
    Polymer Clay Sculpting
    Acrylic Painting
    Sequential Art
    Illustration
    Concept Artistry
    Pencil Illustration
    Freehand Digital Illustration
    Storyboarding
  • $45 hourly
    Hi, I'm Anjuli. A former professional ballerina turned executive assistant with a passion for organization and efficiency. My background in the performing arts has taught me the importance of discipline, hard work, and perseverance. I bring these qualities to my work as an executive assistant, where I am dedicated to supporting you and ensuring that you're always on top of your game. I have supported high-level executives at various companies helping them to stay on top of their busy schedules and demanding workload. These companies included the finance, healthcare, technology, and media sectors where I managed complex calendars, coordinated travel arrangements, and oversaw various administrative tasks. I'm a highly detail-oriented individual with excellent communication skills. My can-do, will-do attitude has allowed me to build positive relationships with executives, colleagues, and clients alike. I'm able to anticipate the needs of my clients and proactively take action to ensure that everything runs smoothly. In my free time, I continue to stay involved in the arts and am a passionate advocate for promoting diversity and inclusion in the performing arts industry. Please don't hesitate to reach out, I'd love to work with you!
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    Calendar Management
    Proofreading
    Cover Letter Writing
    Resume Design
    Writing
    Virtual Assistance
    Organizer
    Executive Support
    Email Support
    Email Communication
    Content Writing
    Editing & Proofreading
    Copywriting
  • $90 hourly
    I'm passionate about helping people develop and grow their leadership skills and capabilities. Through assessments, training programs and performance coaching, I guide people to reach their full potential. I build training and development solutions that increase performance and effectiveness. Learning and Development is a PROCESS - not a "one and done" EVENT. I facilitate interactive and engaging training programs and subsequesntly follow through with reinforcement plans that sustain newly learned behaviors and increase effectiveness. I specialize in the following areas: LEADERSHIP - SALES - EMOTIONAL INTELLIGENCE - INTERVIEWING - CHANGE MANAGEMENT - COACHING
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    Sales
    Management Development
    Outbound Sales
    Coaching
    Sales Presentation
    Leadership Development
    Leadership Training
    Management Skills
    Business Development
    Business Presentation
    Leadership Skills
    Change Management
    Account Management
    Training & Development
  • $40 hourly
    SUMMARY OF QUALIFICATIONS * Successful experience in finance administration, customer service and high leadership. * Computer proficiency with strong Microsoft Office and Excel skills. * Excellent interpersonal, oral and written communication skills. * Ability to work independently or as part of a team. * Enthusiasm and passion for helping, meeting and working with a wide range of individuals. * Ability to identify, evaluate and resolve problems in a quick efficient manner. * Excellent organizational skills and flexibility to manage and prioritize multiple tasks. * Capable of handling high pressure situations and can meet hard stop deadlines.
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    Database Management System
    Business Operations
    Database
    Microsoft Office
    Management Accounting
    Finance & Accounting
    Retail Merchandising
    Employee Training
    Investment Research
    Computer
    Accounting
    Financial Report
    Microsoft Excel
  • $45 hourly
    I am ready to help you communicate visually and effectively to your audience. I’m committed to clean, crisp designs to give your project a professional appeal. With experience in agency settings, I am used to producing quick and efficient final results. Some clients I have produced layout design, digital advertisements, and organic social media for include: Comcast Business, Vultr, and GTT Managed Network Providers. Nearly 10 years trained in Adobe Creative Cloud Programs such as: InDesign, Illustrator, Photoshop, XD. Additional Professional Experience in industry favorites such as Figma, Wordpress, and HTML & CSS. My website is currently under construction, but nonetheless I would love to have you: liztrull.com.
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    Printmaking
    Branding
    Print Layout
    Screen Printing
    Desktop Ad
    Visual Communication
    Digital Design
    Desktop Publishing
    Graphic Design
    Typography
    Logo Design
    Print Design
  • $45 hourly
    I specialize in virtual pitch deck review services, where you can submit your pitch deck, and I will provide a comprehensive breakdown slide by slide through recorded videos. Drawing from my experience as a serial entrepreneur and successful sports tech company founder, I offer valuable insights and recommendations to help start-ups establish themselves in the market. With expertise in finances, staffing, project management, investor relations, and general business formation, I provide dependable coaching and share templates for successful investment raises. I am committed to ensuring your success and am available for general consulting services to address any specific questions or concerns you may have. Feel free to reach out to me, Diego M, for further discussion or inquiries about your project.
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    Microsoft Project
    Server
    Sales Presentation
    Data Analytics
    Project Management
    Sales
    Outbound Sales
    Data Analysis
    Google Sheets
    Senior Adult
  • $50 hourly
    Data Analyst at a Medical Device Company | Data Science Professional | 3D Printing and CNC Machining Enthusiast | Utilizing the power of data science and LEAN 6 Sigma to help drive optimal decision making | I help solve problems, reduce waste and improve processes for tech, manufacturing and medical device industries. I have a wide skillset that I am always expanding. Let me help you dig deeper into your data to find insights that you can turn into actions. My skills include : -Building Dashboards -Exploratory Data Analysis -Lean Six Sigma -Microsoft Power B -Python -Excel -SQL -Tableau -Data Cleaning -Web Scraping Lets find what's hidden in your data and optimize your actions!
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    SAP CRM
    Management Skills
    Excel Formula
    Database
    Data Science
    Microsoft Excel PowerPivot
    SAP Business Warehouse
    Tableau
    SAP Analytics
    Microsoft Power BI
    Microsoft Excel
    SQL
    Python
    R
  • $50 hourly
    What I do: I help businesses connect with a diverse audience by writing inclusive health content that is SEO-driven and accurate. My background: I've been a Registered Nurse since 2014. I was the Senior Clinical Copywriter for an LGBTQIA telehealth startup in 2023. I’m currently the Patient and Family Outreach Educator at Roslindale Pediatrics, where I write pediatric health articles and social media content. My skills: As a writer and editor, I'm deadline-driven and detail-oriented. I’m dedicated to delivering engaging content full of value. I also write social media copy, create courses, conduct evidence-based research, and collaborate with team members.
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    Content Writing
    Copywriting
    Medicine
    Creative Writing
    Blog Content
    Blog Writing
    Social Media Content
    Critical Thinking Skills
    Management Skills
    Nursing
    Content Creation
    Blog
    Academic Research
    Life Science
  • $40 hourly
    Motivated professional with experience working with customers, in a positive work environment using teamwork who is dedicated to learning and establishing a career in finance.
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    Accounting Basics
    Accounting
    Google
    Finance & Accounting
    Business Management
    Google Slides
    Economics
    Team Building
    Business
    Freelance Marketing
    Online Research
    Microsoft Excel
    Microsoft Word
    Google Docs
  • $35 hourly
    My career has focused on developing, implementing, and supporting enterprise SaaS solutions in the form of applications, platforms and tools to global companies. This work has been done in customer service and product management roles, as part of 5 high-growth startups and Google. Now I am pursuing freelance opportunities to expand my experience and portfolio. During my career I have contributed to defining and executing procedures for all phases of the enterprise (B2B) customer life-cycle, including sales support, customer onboarding, product definition & configuration, account management, and support services & 24x7 support operations. I have implemented solutions for early adopters of initial platform versions, championed customer requested enhancements into our product and services, and advised strategic customers on multi-years product expansion projects. Professional Skills - Project and Program Management - Stakeholder Management - Client Expectations Management - Solution-Oriented - Software as a Service (SaaS) - Application Requirements Analysis - Software / Application Testing - Application Implementation - Software Application Development - Customer Relationship Management (CRM) - Customer Success Management (CSM) - Customer Experience (CX) - Customer Service Management - Cross-Functional Teamwork - Team Management - Team Coaching
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    Stakeholder Management
    Process Development
    Team Management
    Application Improvement
    Requirement Analysis
    Product Management
    Program Management
    Customer Support
    Relationship Management
    Project Delivery
    Implementation Plan
    Project Management
    Customer Onboarding
    Customer Experience
  • $65 hourly
    I'm an experienced professional with a strong background in business administration and digital marketing. Whether you're looking for graphic design, business presentations, or social media management, I've got your back! -I've had proven success in managing finances, creating marketing campaigns, and providing customer service. -I'm skilled in graphic design and have volunteer experience in expanding visitor education and creating marketing for student events. I'm committed to continuously improving processes and seeking out new opportunities for growth and development.
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    Social Media Content
    Advertisement
    Tableau
    Advertising
    Fashion & Beauty
    Presentations
    Social Media Ad Campaign
    Google Ads
    Adobe Photoshop
    Digital Design
    Presentation Design
    Business Presentation
    Canva
  • $60 hourly
    Analytical, detail-oriented professional with experience overseeing the delivery of healthcare services, projects, and process improvements. Equipped with strong leadership skills to lead diverse teams with different skill sets, work styles, and professional roles. Possesses excellent interpersonal and communication skills to clarify and distill complex issues to a variety of stakeholders in a professional and collaborative demeanor. Adept at leveraging effective time management skills to multitask, manage multiple requests, identify key priorities, and change direction in response to a fluctuating work environment. Demonstrates outstanding problem-solving ability and keen attention to detail to gather information, determine resources, and imagine alternatives.
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    Call Center Management
    Project Delivery
    Medical Transcription
    Medical Terminology
    Medical Narration
    Electronic Medical Record
    Nursing Management
    Nursing
    Technical Review
    Administrative Support
    Healthcare
    Leadership Skills
    Microsoft Office
  • $40 hourly
    I am a US-based sales professional with over a decade of experience. I'm accustomed to a high volume of activity, while at the same time making every conversation count. I am engaging and energetic on the phone, and look forward to talking with your prospects/future customers. * Outbound cold selling * Full cycle sales * Business Development / Lead Generation * Experienced with SalesForce and Hubspot
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    Business Management
    Staff Recruitment & Management
    Outbound Sales
    Appointment Setting
    Cold Calling
    Cold Email
    Selling
    Account Management
    Relationship Building
    Sales Lead Lists
    Customer Acquisition
    Lead Generation
    Sales
    Telemarketing
  • $40 hourly
    Well rounded finance professional with heavy accounting experience. Looking for Finance opportunities, General Accounting, journal entries, investment analysis, and other financial related tasks
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    Microsoft Excel
    Accounting Basics
    Accounts Payable
    Bitcoin
    Accounts Payable Management
    Cryptocurrency
    Accounts Receivable
    Financial Analysis
    Financial Audit
    General Ledger
    Intuit QuickBooks
    Data Entry
  • $45 hourly
    I'm a motivated salesperson with experience in both technology sales/development and the interior design/furniture industry. I love busy-work that many would find tedious. I am meticulous about completing tasks thoroughly and on time. -Data entry -Writing -Organizing documents -Design -Communications -Product testing & reviews -eCommerce -QA testing / Manual Testing -Research -Writing -CRM
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    Time Management
    CRM Software
    Microsoft Office
    Sales Development
    Data Entry
    Account Management
    Slack
    Problem Solving
    Ecommerce Website
    Communication Skills
    Sales
    Salesforce
  • $50 hourly
    Being a world traveler has allowed me to value diversity, adapt to change & build a strong global perspective. I am an Experienced Photographer with a history of working in the online media industry. I have also established my skill set in a wide variety of fields. I speak multiple languages which has enhanced my appreciation for cultural references and how I communicate with people. Through my experiences, I have acquired practical and transferable skills in many fields. I am always working hard to achieve Authenticity and Quality. Looking for career opportunities that will challenge me and promote both my professional and personal development. Key Skills: • Management & Leadership • Communication • International Perspective • Time Management • Teamwork • Creative Problem Solving • Research & Marketing • Organized & Detail Oriented • Customer Service, Experience & Satisfaction
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    Administrative Support
    Editing & Proofreading
    Digital Photography & Cinematography
    Team Building
    Customer Satisfaction
    Customer Experience
    Marketing
    Research & Development
    Problem Solving
    Communication Skills
    Leadership Skills
    Management Skills
    Time Management
  • $45 hourly
    I specialize in providing personalized support for wellness and spiritual professionals, helping streamline their businesses while maintaining balance and authenticity. My services include inbox and calendar management, automation and systems setup, copywriting, content creation in Canva, and general administrative support. In addition to ongoing support, I excel in short-term projects like freebie funnel design, where I create and automate email sequences to grow your community and nurture leads. With a focus on compassionate and effective communication, I bring both a creative and analytical approach to problem-solving. My passion for holistic and wellness-based businesses stems from my own transformative journey, inspiring me to support others in sharing their impactful work. Rates: • Virtual Assistant Services: Starting at $45/hr • Online Business Management Services: Starting at $55/hr Thank you for considering my expertise—I look forward to helping you achieve your goals with ease and efficiency!
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    Online Research
    Data Entry
    Scheduling
    Email Management
    Canva
    Copy Editing
    Copywriting
    CRM Software
    Notion
    Asana
    Technical Support
    Social Media Engagement
    Administrative Support
    Content Creation
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