Name: Customer Service Representatives
Brand: Upwork
Rating: 4.7 (125 reviews)

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Clients rate Customer Service Representatives

4.7/5

based on 125 client reviews

$40 hourly
- 5.0/5
- (14 jobs)
I am an actuary major turned Mathematics Consultant with a high attention to detail. I am capable of assisting in data entry jobs, as well as grammar based tasks such as transcription or proofreading. I can also assist with various math based tasks due to my job and college background.

Customer Service
Tutoring
Teaching Algebra
Data Entry
Mathematics Tutoring
Algebra
Curriculum Development
Mathematics
$50 hourly
- 5.0/5
- (31 jobs)
As a Community Manager, with over 5+ years of experience developing Discords, I work with brands to maximize their growth by utilizing the power of Discord, socials, analytics, gamification. I am passionate about crafting the perfect Discord and designing engaging experiences to enhance onboarding, user interaction, and more. I have helped over 80+ brands both launch their Discords to meet objectives and KPIs by understanding their customers. 【Experience】 • Created over 80+ secured web2 & web3 Discord servers • Developed servers to maximize growth potential to achieve large communities • Ensured every server had max security to prevent hacks and scams • Trained staff to use Discord, interact with bots, moderate channels, and protect their accounts • Formulated various gamified task to engage new and existing members 【Skills】 • Automation tools such as Make or Zapier. • Discord ecosystem • Discord API. • Knowledge of a large variety of bots and their setup requirements. • Canva familiarity 【Biggest Project - StarGarden】 My most notable achievement was leading the community development for StarGarden from inception to execution. This project allowed me to: • Increased new user retention by optimizing Discord onboarding by 40% • Decreased ticket volume by 25% by implementing an automation process using ClickUp • Developed a custom method for Discord analytics • Designed the companies one year anniversary event and boosted engagement for Discord by 45%, Twitter by 70%, and Twitch by 35% • Collaborated with marketing, devs, branding, story, and art using Notion & ClickUp to maintain delivery dates • Conducted market and competitor research routinely to devise new ideas and improvements • Developed automated analytics to update google sheets daily across Discord & Twitter • Gathered feedback from private vertical slice in an organized priority list • Researched and implemented Discord bots to increase engagement, analytics, moderation, and web3 access • Monitored Discord, Twitch, and Twitter for user user sentiment • Facilitated Collaboration and Partnership outreach and execution

Customer Service
Community Outreach
Community Relations
Employee Training
Web3
New Member Onboarding
Discord Bot Development
Discord Whitelist
Data Analytics
Online Research
Content Moderation
Moderation Chatbot
Community Moderation
Community Engagement
Twitch
Discord
$50 hourly
- 5.0/5
- (10 jobs)
I am currently a K12 curriculum coordinator and project manager at an educational publishing company. With this current position and my previous work as an elementary educator, I have experience planning, writing, and creating curricula. I also have experience creating data-reports and teacher guides.

Customer Service
Education Presentation
Project Management
Curriculum Development
Microsoft Office
Quality Assurance
Curriculum Mapping
Adobe InDesign
Teaching
Education
$100 hourly
- 4.9/5
- (238 jobs)
Hi everyone, I hope you are all staying safe and healthy during these crazy times! 🚨 I am available to work on any design needs you and your company may need. Please do not hesitate to message me with any questions for your design/UI/UX needs. 🚨 My name is Alexandra and I truly believe in providing my clients with nothing but the best quality work. I am definitely very passionate at what I do; I feel that speaks for itself, as you will see it in my works. I pride myself in being able to translate what you are looking for into a visually pleasing and operational PowerPoint, Keynote, Adobe Illustrator, Photoshop, InDesign, document that you can use, edit, and share within your company. I love creating beautiful things and hope that you want to work with me on creating something you and/or your company can use over and over again. Things I can create for you and your company: - Presentations - Animations - Webinars - Videos - Branding Identities - Marketing Materials - Investor Pitches - Corporate Identities - Business Models - Business Cards - UI/UX - Landing Pages - Graphics - Icon Sets - Mock-Ups - Brand guidelines ...and much more. Cheers, Alexandra Also, I am fluent in Spanish so if you have any jobs or any work that involves any Spanish please feel free to reach out to me. Also, reach out to me if you want to see my website with more works. Please don't hesitate to reach out to me with any questions or concerns, I am super responsive and am usually on my MacBook. 👩🏽‍💻

Customer Service
Keynote
Presentations
Microsoft Excel
Logo Design
Graphic Design
Microsoft PowerPoint
Adobe Illustrator
Adobe Photoshop
$40 hourly
- 5.0/5
- (3 jobs)
I am Mollie, a Virtual Business Manager and founder of Flow- VBM. I work with growing businesses who need support to make their visions a reality. If you are a visionary then I am your processor. Taking my last 8 years of business management experience and natural strengths I allow business owners and leaders to step away from the things they dread doing behind the scenes and move toward doing the work they really love.

Customer Service
Email Marketing
Project Management
Employee Onboarding
Payroll Accounting
Administrative Support
Business Management
Process Development
Light Bookkeeping
$45 hourly
- 5.0/5
- (1 job)
Audio engineer, music composer & producer, classically trained session musician, internet radio broadcast producer & engineer.

Customer Service
Digital Media
Podcast Production
Voice-Over
Broadcast Engineering
Media & Entertainment
Music
Audio Editing
Podcast
Music Production
$50 hourly
- 5.0/5
- (7 jobs)
Successful in driving organizational efficiency and technology innovation. Expert in identifying growth opportunities, defining objectives, collaborating with business units, maximizing resources and delivering solutions. Exceptionally organized and customer service driven. Areas of expertise include technical project management, business presentations, Microsoft Office, ServiceNow design/development, and technical support.

Customer Service
Learning Management System
Technical Project Management
Computer
Presentation Design
Graphic Design
Logo Design
Business Presentation
Presentations
Tech & IT
Microsoft Excel
Jira
Microsoft Word
Microsoft Office
$45 hourly
- 5.0/5
- (1 job)
I am an trained event manager with a background in music education. I am committed to surrounding people with opportunities for success and growth by creating events which encourage safety, trust, and respect. I spend my free time rock climbing and hiking while living on the road currently! -I am experienced in Microsoft Word, Microsoft Excel, Microsoft Power Point, PDF Conversion, and more. -I am an avid communicator! If you wish, I will keep you involved in every step of the job as I am completing it. -Experienced with most event management systems and web site development.

Customer Service
Budget Management
Project Management
Budget Planning
Business Management
Music Theory
Training & Development
Music
Management Skills
Adobe Acrobat
Microsoft Word
Process Improvement
Customer Retention
Microsoft Excel
$40 hourly
- 5.0/5
- (1 job)
Hello! My name is Leonila, but you can call me Nila. I'm a published short-fiction writer with over 5 years of experience in Customer Success within the tech field. I've worked my way up from phone and email support, to help build the Quality Assurance Team for Customer Success at Block (Formerly Square) in St. Louis. I am comfortable in positions of leadership and providing contract and consulting work where it pertains to writing, editing, and job coaching job for improvement. I've worked closely alongside management and senior leadership at several SAAS companies, such as Block, Sertifi, and GatewayEDI, which has allowed me to expand my knowledge of the customer experience in various business sectors, from merchant and hospitality to provider insurance services. I am comfortable delivering onboarding, coaching, and training sessions remotely. In my free time, I volunteer in victim advocacy and am also interested in positions where my volunteer work can align with my career expertise. I hope to speak with you soon!

Customer Service
Salesforce CRM
Slack
Website Prototyping
Blackboard
Writing
Discord
Adobe Acrobat
Microsoft Office
Wireframing
Apple iMovie
Content Writing
Jira
Zendesk
Email Support
$50 hourly
- 5.0/5
- (1 job)
I am a teacher with experience in several fields outside of education. I wear many hats and am looking to make some extra money. I am thorough and have evenings available to take on extra work. I am an excellent multitasking educator and take pride in completing work proficiently in a timely manner while keeping an organized work environment.

Customer Service
Legal Documentation
Management Skills
Multi-Level Marketing
Market Research
Electronic Medical Record
T-Shirt Design
Data Entry
Painting
Legal Electronic Data Exchange Standard
Marketing
Teaching
$35 hourly
- 5.0/5
- (2 jobs)
SUMMARY Recent summa cum laude graduate with a bachelors in English. Strong interpersonal and multi-tasking capabilities. Skilled in report writing, content writing, teaching, retail sales, and customer service. Not intimidated by public speaking.

Customer Service
Writing
Teaching
Time Management
Academic Editing
Education Presentation
Keyboarding
Typing
Grammar
Public Speaking
Report Writing
Content Writing
Education
$60 hourly
- 5.0/5
- (1 job)
SUMMARY Food Photographer + Photo Editor & Effective Project Manager, Marketing Director, and Executive Assistant for Small Business Owners 15+ years of experience taking on every role to ensure small companies run smoothly. Creating, developing, and maintaining client relationships. Taking projects through the lifecycle of exceeding expectations within the timelines and deadlines set. Consistently exceed sales goals with a proven track record of strong negotiation skills, extensive product knowledge, and focusing on the client's core needs. Focusing efforts on the customer so as to always assure that they are always satisfied and taken care of. SAMPLE OF WHAT YOU WILL RECEIVE - Administrative Assisant - Project Management - Photo Editing - Shopify Website Design - Business Development - Relationship Focused with Negotiating Skills - Hire, Train, and Manage Employees - Create Onboarding Employee Handbooks - Scheduling Appointments + Making Travel Arrangements + Bookkeeping - Creating Reports: Customers, Sales, Expenses, etc - Managing Emails - Making Presentations - Small Business Marketing - Online Marketing - Focus on branding, setting goals, measuring data, and providing solutions. - Market Research - Reputation Management - Social Media Management - Community Outreach - Secret Shop Your Business with a 5-Point Check: phone, email, chatbot, your online forms, and text. - 10-Point Website Analysis - Research your competitor's online activity; posts, ads, etc. - Cold calling / Set up appointments - Email management /Correspondence - Lead Generation - Digital Marketing - Social Media Management - Run and respond to text campaigns SOFTWARE KNOWLEDGE - Can take on any new software/program. - Microsoft and Google Email, Documents, Sheets, PowerPoint - Microsoft Office 365 - Microsoft Teams - Google Search Console + Google Analytics + Google My Business - Lightroom - Canva - SalesForce - HubSpot - Graphic Design - WordPress - MailChimp, Constant Contact, SendFox, OptiMonk - VidYard - Zapier - Zoom - Skype - Calendly - LinkedIn, Twitter, Facebook, Instagram, TikTok TRAITS - Reliable - Organized - Detail-Oriented - Multi-Tasking - Well Organized - Resourceful - Communicative - Creative - Handle sensitive information in a confidential manner - Works well under pressure CAREER HIGHLIGHTS - Spoke on Capitol Hill in Washington DC with PayPal and The Small Business Administration three times. - CEO of a wedding business that is on autopilot. Est. 2007 - CEO of Creative Content By Nikki - Food Photographer - Bachelor of Marketing If you feel my qualifications are a match for what you are seeking I look forward to speaking in detail.

Customer Service
Reputation Management
Email Support
Administrative Support
CRM Software
Business Development
Phone Communication
Google Workspace
$138 hourly
- 5.0/5
- (123 jobs)
CLIENT REVIEWS - "Absolutely phenomenal Contact Center SME. I had the pleasure of working with Melissa on a number of key strategic initiatives as our company developed complex client engagement frameworks for contact center-related processes. Her expertise was so apparent that we increased her scope to assist us with developing our menu of services that would speak to decision-makers. Her background working as a senior executive overseeing contact center operations shines through. She was able to effortlessly blend her "big-thinking" strategic hat with tactical delivery. Highly highly recommend." - "Melissa is an endless source of knowledge on all aspects of call center operations and compliance. We greatly benefited from her vast experience when tackling complex use cases. She is a great professional: responsive, organized, and structured in her approach. And, importantly, a great pleasure to work with!" - "Melissa is fantastic - polished, fast, enthusiastic, accurate, detailed. I will definitely rehire her for more assignments!" - "Melissa Miller is everything and more when it comes to an outstanding freelancer! Not only did she pick up technical communication very quickly, she offered advice on how to streamline future validation/data entry. The timeline of this project was perfectly executed. I enjoyed working with her very much, and will certainly be reaching out to again in the future!" - "Highly recommend. One of, if not THE, best Upworkers I have worked with. Great work product, highly communicative, and highly responsive." - "Very competent with excellent organizational, project management, and communication skills." EXPERTISE AREAS ■ Talent Management ■ Project Management ■ Customer Experience/Quality Systems ■ AOP / P&L Management ■ Research & Competitive Analysis ■ Process Improvement / LEAN ■ Leadership Development ■ Call Center Operations PROFESSIONAL RECOGNITION  2 Time Recipient, Transformer Award, WeightWatchers International  Senior Member, American Society for Quality, February 2004 – Present  Served, NICE User Group, Board of Directors, Chief Operating Officer, 2005 – 2007  Recipient, lockline / Asurion Leadership Award, May 2002  Recipient, AT&T, Malcolm Baldrige National Quality Award, April 1997  Recipient, AT&T, Circle of Excellence Award, November 1995 Solution-focused, achievement-oriented business professional with over 20 years call center experience in leadership roles. A strong team builder and leader who enjoys the challenge of organizational transformation, people development, customer experience, and product expansion. Strong capabilities in forming and implementing innovative and creative strategies, and dedicated to the principle of continuous improvement. Able to quickly organize and develop the required rapport for success. A highly ambitious individual with excellent interpersonal skills, complemented with a dedicated and dependable work ethic.

Customer Service
Project Management
Data Mining
Administrative Support
Customer Retention
Leadership Development
Strategic Plan
Business Analysis
Process Improvement
Call Center Management
$25 hourly
- 5.0/5
- (10 jobs)
Looking for someone to answer and organize the 5,723,978 emails you've had lingering for a month? Are you completely lost on what to do to prepare for your upcoming speaking gigs? Do you honestly just have an overwhelming to-do list that you could use an extra hand with? Hey! I'm Brittany, and I've got you taken care of. Just a few things to brag about: - 3 months into our contract, I lowered a client's number of delinquent accounts from 22% to 1%. - I helped a client resolve a BBB complaint that was dragging her business down for months. - I've built up 5 Instagram accounts from scratch, increasing their followers to 10,000+ within 10 weeks. - I was able to lock down a presentation at 2 TedX events for a client that had zero connections.

Customer Service
Invoicing
Email Communication
Google Sheets
Scheduling
Administrative Support
Payment Processing
Business Management
Debt Collection
Social Media Management
$25 hourly
- 5.0/5
- (20 jobs)
Currently employed as an analyst looking for part time work. Great at all Microsoft office including excel (pivot tables, vba coding, vlookups, macros etc.). Previous accounting associate comfortable with reconciliation, accounts payable, accounts receivable, invoicing. Data entry skills with 150 wpm. Hard worker, will do what it takes to get a job done. Looking for part time work in addition to my full time job. MBA grad 2019.

Customer Service
Visual Basic for Applications
Supply Chain Management
QuickBooks Online
Salesforce
Data Entry
Accounts Payable
SAP
$15 hourly
- 5.0/5
- (36 jobs)
👨‍💼💰📈 Being an entrepreneur is knowing that you can't do everything alone 💸💸💸 As a freelancer, I've had the opportunity to work on various projects for diverse clients. This experience has allowed me to develop my flexibility, organizational skills, and ability to meet deadlines. I'm also accustomed to working independently, which enables me to effectively manage my time and adapt to the different requirements of each project.

Customer Service
Google Ads
Facebook Ads Manager
Shopify
WordPress
Proofreading
French
General Transcription
Data Entry
Copy & Paste
List Building
$45 hourly
- 0.0/5
- (4 jobs)
Motivated performer with broad marketing expertise and proven results in entrepreneurial ventures. Engaging rapport builder, effective in building positive working relationships based on client commitment, follow-through and trust. Prepared communicator and presenter. Detailed, flexible planner. Hands-on project manager; adept at managing resources, priorities and effort to meet deadlines and expectations. Fluent in Adobe CS and MS Office. Accountable contributor with a strong work ethic and a "can-do" attitude. Proactive, practical problem solver. Equipped to add significant bottom-line value.

Customer Service
Adobe Photoshop
Graphic Design
Entrepreneurship
Office Design
Freelance Marketing
Adobe Creative Suite
Customer Satisfaction
Adobe Inc.
Direct Mail
Microsoft Office
Marketing
Direct Marketing
$25 hourly
- 5.0/5
- (4 jobs)
I enjoy working with public. I am organized, friendly, understanding. Always solve problems and help customer become satisfied. Follow through with any necessary steps to help the customer.

Customer Service
Typing
Transaction Data Entry
$17 hourly
- 5.0/5
- (1 job)
I just love helping people and customer service is what I do best. Always open to learning more and new experiences.

Customer Service
Google Analytics
$20 hourly
- 5.0/5
- (3 jobs)
✅Professional and friendly Customer Service Representative who is motivated and focused on having a strong positive impact on customer relations. Tech-savvy and organized, I am able to effectively respond to customer emails as soon as possible, take phone calls, communicate information, transcribe documents, proofread, and strongly perform in any customer service related task you may need to be done. I worked for one of the largest retailers in the world as their 🌟TOP🌟 customer service employee. I consistently over-delivered, and went above and beyond to make sure that all of our customer needs were met and carefully taken care of. 🌟 WHY CHOOSE ME OVER OTHER FREELANCERS? 🌟 ✅Over-Delivering: This is fundamental to who I am as a freelancer. My focus on GIVING more than what is expected. I take pride in leaving all of my clients saying "WOW". ✅Responsiveness: I am extremely responsive and keep all lines of communication readily open with my Clients. If you can't get a hold of your freelancer, then what are we good for? ✅Kindness: Good humans make good employees. Kindness is one of my largest core values that I implement in every facet of my life. I make an effort to treat everyone with respect, professnalism, and curtesy. To me, the "Golden Rule" applies everywhere, especially business. 🙋🏼‍♂️ I am eager to work with you and to provide reliable, consistent, and high-level solutions to your challenges. Contact me anytime to discuss how we can work together to FULLY meet your Business Needs!

Customer Service
Data Entry
Customer Support Plugin
Multiple Email Account Management
General Transcription
Email Communication
Scheduling
Shopify
Proofreading
Phone Communication
$30 hourly
- 5.0/5
- (15 jobs)
Hi! I’m Jocelyn I have assisted 980+ jobseekers as a resume writer with Indeed.com and as a freelance resume writer. I am an organized, detail-oriented resume writer skilled in providing tailored feedback, keyword research, coaching, resume formatting, and expertly written ATS-approved resumes that are tailored to your desired job or respective career field improving your overall resume/cover letter content. I’m passionate about helping you feel confident during your job searching process by providing you with an interview winning resume and cover letter. Why you should work with me: Quick response Fast and on-time delivery Revisions 100% Satisfaction Feel free to contact me with any questions or click the “Invite” button to work together on advancing your career to the next level.

Customer Service
Resume Design
Google Workspace
Resume Development
Blog Writing
Applicant Tracking Systems
Communication Skills
Google Docs
Writing
Resume Writing
Editing & Proofreading
Proofreading
Coaching
Resume Screening
LinkedIn
$32 hourly
- 5.0/5
- (4 jobs)
Dedicated leader of customer relations, with extensive experience in cross-functional leadership and continuous improvement. A background in global manufacturing, centered on creating and maintaining an unsurpassed customer experience. Here are just a few of my accomplishments: * Developed a global aged inventory program, reducing inventory by $2.1M in one quarter * Initiated reporting which identified market trends in four different industries * Streamlined a training program, insuring all employees received consistent and thorough instruction prior to working with customers * Work closely with key stake holders quarterly to assess opportunities for improvement, identifying what competitors did better and how to implement a strategy to surpass expectation

Customer Service
Education
Manufacturing & Construction
Spreadsheet Software
Salesforce CRM
Report
Forecasting
Customer Experience
Business Development
Continuous Improvement
B2C Marketing
Salesforce
Business Management
Desktop Application
Microsoft Office
$15 hourly
- 5.0/5
- (2 jobs)
I'm a freelance virtual assistant with experience in customer service and administrative support. Whether you need help with virtual correspondence, time management, completing orders, etc. I'm here to help! - I have experience with Google as well as Microsoft Teams. - As a current graduate student finishing my Masters Degree with another part-time job, I am often praised for my time management, professionalism, and my ability to learn new skills at a fast pace. - I have a passion for learning and would love to. know more about your business by being a part of your team!

Customer Service
Customer Satisfaction
Customer Engagement
Administrative Support
Time Management
Virtual Assistance
$30 hourly
- 5.0/5
- (3 jobs)
My name is Tyler Seeley, I am a IT professional specializing but not limited to the following categories: - Network Administration and Systems Administration - Computer Support and Repair - System Center Configuration Manager - Expert in creating guides and technical documentation for systems and applications - Over the phone support and creating relationships with clients and end users. I have been doing enterprise IT work for 3 years and being a lover of technology long before that. Available for remote work opportunities, and contact-to-hire roles as well.

Customer Service
Data Entry
Microsoft Outlook
Customer Support
Tech & IT
Web Development
Computer Maintenance
Technical Support
Information & Communications Technology
Telecommunications
Information Technology Operations
Windows Administration
System Administration
Network Administration
$20 hourly
- 5.0/5
- (3 jobs)
I have worked with the public for over 10 years. I have excellent customer service skills and know what it takes to get people what they need. I love working with people and helping them. I will help your customers with what they need, I have worked with Google Suite and Microsoft office and am proficient with both. I also type around 70wpm.

Customer Service
Typing
Google Workspace
Microsoft Office
$15 hourly
- 5.0/5
- (18 jobs)
"Natasha's work ethic held me in awe. She has delivered above and beyond what we asked for. She'll be a great asset for anyone who needs her help." -most recent review -Writing - Social Media - Blog - Customer Service - Typing - Online Research- I've always desired the freedom to create so, I decided to leave my old role as an assistant store manager and take on a variety of tasks and jobs. I enjoy teaching myself so I spend a few hours every day researching and completing courses online. I'm 100% focused on growing my name and connections, and constantly on the lookout for opportunities to improve. I am a mid-level writer with experience writing essays, articles, social media posts. reviews, and more. I am also very disciplined in time management dedicating at least 12 hours a day 6 days a week to being productive towards my freelance career by, learning, practicing, and working. I am always open and looking to take on more tasks to improve, and challenge myself. I have experience with airtable, trello, slack, Microsoft office, discord, and many other online programs. Family elected teacher of all things technical Collector Of Stray Animals Self-taught in many areas Lover of technology ,games, music, movies, comics, manga, anime, drawing, DIY Always willing to learn Open to constructive criticism Send me a message Today and I will reply quickly to any and all questions I look forward to growing together!

Customer Service
Internet Survey
Active Listening
Multitasking
Creative Writing
File Management
Time Management
Writing
Facebook
Virtual Assistance
Retail Sales Management
Management Skills
Problem Solving
Online Research
English
$35 hourly
- 0.0/5
- (0 jobs)
I am a hard worker and thrive to exceed expectations. I always comply with regulations and standards set by the industries. I provide professional service for the customer thriving to prove 100% customer satisfaction. How can this job matters to the world? The answer is Computer Repair doesn't fix them by themselves. It required a professional person with extensive experience to resolve the issue thru years of experience and training. It had been her dream for years but Dana had failed to take any action toward making it come true. There had always been a good excuse to delay or prioritize another project. As she woke, she realized she was once again at a crossroads. Would it be another excuse or would she finally find the courage to pursue her dream? Dana rose and took her first step. There are different types of secrets. She had held onto plenty of them during her life, but this one was different. She found herself holding onto the worst type. It was the type of secret that could gnaw away at your insides if you didn't tell someone about it, but it could end up getting you killed if you did.

Customer Service
Deployment Automation
IT Consultation
Online Help
Help Desk Software
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