Hire the best Customer Service Representatives in Malawi

Check out Customer Service Representatives in Malawi with the skills you need for your next job.
  • $75 hourly
    I am a voice over artist and my biggest dream is to narrate a documentary on a rare animal species and act in an animated movie . Until then, I am a hardworking person with a range of accents from a deep African to an almost flat accent. I also do Chichewa (Malawian language) voiceovers. I have experience recording explainer video, elearning and advert voice overs. I record from home so I can deliver promptly.
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    Advertisement
    Audio Editing
    Voice Acting
    Child
    General Transcription
    Microsoft Word
    Microsoft Excel
    Voice-Over
    Email Communication
    Elearning
    Audacity
    South African English Dialect
  • $20 hourly
    I'm a native Finnish speaker with a wide range of experience in customer service, office work, and writing. Recently I've done audio transcriptions and voice recordings in AI projects. I love to work with my mother language in any form. Writing has been a vital part of my career. I'm familiar with reports and different types of factual texts. I've also written business descriptions for a living and more creative writing I do as a blogger (with subjects as financial, loans, leisure time, travelling, fashion etc.). Flawless grammar is essential for the work, but I'm also precise about the details and guidelines within which I have been instructed to work. I'm very deadline-orientated. Regarding customer service, the key to my expertise is communication. I have a bachelor's degree in social services and my employment history concerns a lot of customer service/client work. I like to work with people and find solutions to their challenges. Also, my bachelor's degree included various methods to deepen my communication skills. I read people fast and don't freeze quickly, even in challenging situations. I'm open to any tasks, which include working in my native language. As a new member of Upwork, I'm looking for new challenges and ways to develop my skills on top of my strong base. Let's get some work done, don´t hesitate to contact me!
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    Proofreading
    Content Creation
    Translation
    Database Management System
    Audio Transcription
  • $10 hourly
    An experienced media and communications professional with great skills in public relations, writing, editing, voice over recording, management and organization. I am efficient in using social media tools. I also have strong advocacy skills and recently managed to be part of the advocates that led to the removal of tax on sanitary products in Malawi. I also scooped an award in environmental reporting awarded by the association of environmental journalists in Malawi. I love fundraising for charity work and recently led a fundraising which donated dignity packs to 200 girls affected by floods and assorted items to 100 women at a maternity wing.
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    Management Skills
    Email Communication
    Google Docs
    Appointment Setting
  • $15 hourly
    I am Takondwa Mathotho, a dedicated and versatile professional with a pending Bachelor of Business Administration from DMI St John the Baptist University in Malawi. At 25, I bring a solid educational foundation, coupled with hands-on experience. In my current role as a Geography and History Primary Teacher at Paramount International Academy, I excel in curriculum planning, classroom instruction, and effective assessment. My previous positions as an Administrative Assistant at Kasungu Community Radio and Assistant Manager at Shire Welding & Carpentry honed my skills in budgeting, records maintenance, customer service, and employee supervision. I possess strong communication and interpersonal skills. Proficient in Excel, PowerPoint, and Word, I bring quick adaptability and effective presentation skills.
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    Technical Project Management
    Presentations
    Presentation Design
    Phone Communication
    Technical Support
    Business Presentation
    Microsoft Excel
    Tech & IT
  • $50 hourly
    I'm a business consultant i have skills in customer service, customer relationship management. Whether you're trying to improve your customer experience or build your customer base through acquisition and retention in your organisation or businesses , i can help - I have knowledge on how to develop CRM strategies -I also have knowledge on how to improve customer acquisition and retention Regular communication is key so let's keep in touch
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    Business
    Management Skills
    Customer Relationship Management
    Business Management
    Business Consulting
    Client Management
    Relationship Management
  • $10 hourly
    If you are looking for an enthusiastic, reliable and hardworking Customer Service Representative, I’m your girl! With over 10 years’ experience working in fast paced UK call centre companies, I deliver first class Customer Service. A self-starter, I have an upbeat personality that your customers will appreciate. Excellent telephone communication skills - Vocal tone & inflection, knowledge of product/service, active listening & attentiveness, empathy, adaptability, problem solving, and a willingness to go the extra mile. Adept at handling more than 100 calls per day while consistently resolving client concerns efficiently. Seeking to apply customer service and problem-solving expertise to benefit your company as a customer support specialist. I have experience with Live Chat Support and Zendesk. I’m well rounded when it comes to the Customer Service industry, have the ability to adapt to different situations/customers as needed and take pride in everything I do. Please contact me for assistance with your projects. Thank you.
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    Virtual Assistance
    Executive Support
    Communication Skills
    Customer Support
    Customer Relationship Management
    Appointment Setting
    Google Docs
    Cold Calling
    CRM Software
    Email Communication
    BPO Call Center
    Customer Feedback Documentation
    Complaint Management
  • $10 hourly
    Hi there, I'm a copywriter who is very passionate about getting your products to sell. I took the time in learning and training to get the necessary skills. I have deeper marketing knowledge as I have a Bachelor's Degree in Marketing and Public Relations at the Malawi College of Accountancy. My expertise is in B2C and B2B copywriting, website copywriting, and blog articles. I studied and trained on the ins and outs of getting your products to sell through compelling persuading copy. With that being said, you can trust that I will give out the value you are looking for. Even if you prefer to use storytelling to sell your product, I'm your girl. I'm very punctual as well because it is just proper business etiquette and I respect your time. For the past year, I've worked with several clients in the beauty industry, entertainment industry, IT, and self-improvement just to mention a few. I can't wait to be a part of your team. feel free to contact me for more information and negotiations.
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    Social Media Copy
    Content Strategy
    Time Management
    Article Writing
    Copy Editing
    Communication Skills
    Creative Writing
    B2C Marketing
    Email Copywriting
    Website Copywriting
    Blog Writing
    B2B Marketing
    English
    Sales Copywriting
  • $7 hourly
    I am a skilled Swahili, English and French Tutor with almost 13 years of teaching experience. I hold a Bachelor’s degree in Applied Pedagogy and recently completed my Degree in Social Work from Regis University in the USA. I am also a TESOL certified from Arizona State University. I am not only what I have stated above, but I am also a digital business marketer and hold a Facebook certificate in Digital Marketing. I am the CEO and Co-founder of the African Chitenge Attire online business. I worked for Kiron Open Higher Education in Germany as an Online Students' Community Moderator. I also worked for the UNHCR Malawi as a Translator of English to French, French to English, and then English and French to some Bantu languages including Mashi, Lingala, Swahili, Kirundi, Kinyarwanda, Kibembe, Kikongo and many more. I worked for the Linguistics Tank LTD Team as a Transcriber, and I transcribed English into Chichewa and Chichewa into Chichewa. I am currently acting as a Mentor on Coursera for the Teaching English to Speakers of Other Languages (TESOL) course for Arizona State University, and also acting as an onsite English as a Foreign Language Facilitator for the Jesuit Refugee Service in Malawi. I like interacting with people from diverse cultures, and I am passionate about learning from others. I am a hard-working guy and if you work with me you can never be disappointed.
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    Campaign Management
    Instagram
    Microsoft Excel
    Facebook
    Administrative Support
    Social Media Marketing
    Social Media Advertising
    LinkedIn
    Facebook Advertising
    Computer Skills
    Twitter/X Marketing
    Social Media Management
    Email Communication
  • $5 hourly
    I am Data Entry Operator with excellent advance knowledge in Data Collection, Collection and Cleaning. I have advance knowledge in: - ODK Form Development & Deployment - Spreadsheets Data Entry & Cleaning - Web-based data entry (DHIS 2) With over 5 years in performing a number of Data Collection, Entry, Cleaning and also ODK Form Development, I will easily be able to handle your Data Projects with speed, accuracy and efficiency with great quality and delivery time. I approach every project with excellence and quality. I have a strong work ethic and very easy to work with delivering your work on on time with minimal or no errors. I am familiar with data from multiple sources and able to do entry, cleaning in various web-based database, spreadsheets, Microsoft Access and SPSS.
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    Open Data Kit
    DHIS 2
    Data Collection
    Virtual Assistance
    Accuracy Verification
    Data Cleaning
    Microsoft Office
    Data Entry
    Microsoft Excel
  • $20 hourly
    A highly motivated individual whose passion lies with finding solutions to problems and sharing knowledge. I have experience with computer systems and administrative work. I possess good knowledge and experience of Microsoft Office Suite, Windows and MAC operating systems. With knowledge of networking; web designing; programming languages and database management. Familiar with providing user support in IT, imparting knowledge and administrative work. Growth and learning are important to me, I am ready to work with you.
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    Data Management
    Management Skills
    Microsoft Office
    Accounting Basics
    Business Management
    Management Information System
    Computer
    MySQL
  • $10 hourly
    I am Detail-oriented and highly organized administrative professional with a proven track record in efficiently managing tasks, schedules, and data. Dedicated to providing exceptional support in clerical duties, adept at utilizing office software, and committed to delivering timely and accurate results.
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    Database Management System
    Phone Communication
    Microsoft Access
    Database
    Sales
  • $15 hourly
    For over a decade now, I've extensively worked in three industries; Telecommunication, Banking, and Aviation. I kickstarted my career in 2012 with Airtel Malawi (Commerce) as a Customer developer, I am responsible for; Client acquisition and retention, product marketing, product testing, and user orientation. In 2013, I switched to banking and secured a job at Opportunity International Bank of Malawi ( Defunct) as a Bank Teller. Duties included but were not limited to; Executing deposits and withdraws, petty cash management, and product marketing. In 2017, I switched to the aviation sector and secured a job at Air Cargo Malawi Limited as a Cashier, where I'm still serving. Duties include; Customer billing, debt collection, Customer relationship management, and petty cash management. In 2020, I was elected to serve on the Board of Directors for the Aviation Pension Fund as a Trustee (Employee Representative). A post I hold to date. I also practice as a Virtual Assistant.
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    Governance, Risk Management & Compliance
    Business Management
    Virtual Assistance
    Light Bookkeeping
  • $10 hourly
    PERSONAL GOAL: To gain new skills and to become an expert in this field with the aim to be promoted for Senior position within the company. PROFILE SUMMARY * I am a hardworking, well- disciplined focused very determined person; I do my very best to give more than what is required. * I am good at working in a team for my good communication skills. Planning and organizational skills, tragic focus. * I have good customer service; ability to hold conversation personally and through the telephone. * I have the ability to maintain confidentiality at the highest level at all times. * Ability to follow instructions through a standard work process. * Proficiency in using computer systems e.g. Microsoft Office (Word, Excel, Access and Power point), Web browsers etc. * Excellent in public speaking. * Proficiency in English and Chichewa.
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    Phone Communication
    Clerical Skills
  • $10 hourly
    Remarkably knowledgeable, committed and reliable Duty Manager, Night auditor, Front Desk Agent and Customer Care Consultant with ten years plus of experience of providing friendly, efficient and hospitable service at front desk; with hands on experience in running front office equipment.
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    Internal Auditing
    Bookkeeping
    Data Entry
    Invoicing
  • $15 hourly
    I am a portfolio manager experienced in credit, debt collection and business development. Whether you are looking to do investment research, financial consultation and any administrative tasks I can be able to help. Good with microsoft office (excel, word and powepoint) Tally ERP 9. Sage line 50, Quickbooks, Loandisk, finance realm, Finfinancials
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    Art Deco
    Art & Design
    Event Planning
    Community Relations
    Product Design
    Analytics
    Management Skills
    Portfolio Performance Modeling
    Business Management
    Portfolio Management
  • $5 hourly
    Career Summary Seasoned Customs officer with 20 years of proven experience in revenue analysis, revenue collection, accounting for government revenue and facilitation of legitimate trade. Demonstrated track record of enhancing the financial wellbeing of an organization.
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    Cross Functional Team Leadership
    Resolves Conflict
    Motivational Speaking
    Critical Thinking Skills
    Public Speaking
    Writing
    Team Building
    Collaboration Tool
    Active Listening
    Supervision
    Communication Skills
  • $7 hourly
    ### Bio I am a dedicated professional with a strong foundation in business administration and law, holding a Bachelor's Degree in Business Administration from Exploits University and a diploma in Law. My career has been marked by a commitment to excellent customer service and financial management, with hands-on experience in both sectors. **Career Highlights:** - **Customer Service Agent at Airtel Malawi:** I worked for one year, where I honed my skills in communication, problem-solving, and customer relationship management. My role involved assisting customers with their inquiries, resolving issues promptly, and ensuring a positive customer experience. - **Teller at United Civil Servants SACCO:** During my one-year tenure, I managed financial transactions, provided banking services to members, and maintained accurate financial records. This position helped me develop strong attention to detail, integrity, and a deep understanding of financial operations. **Professional Skills:** - **Customer Service Excellence:** Proven ability to handle customer inquiries and complaints efficiently, ensuring customer satisfaction and loyalty. - **Financial Management:** Experience in managing financial transactions, maintaining accurate records, and providing banking services. - **Communication and Interpersonal Skills:** Strong ability to communicate effectively with clients and colleagues, fostering a collaborative and positive work environment. - **Problem-Solving:** Adept at identifying issues and implementing effective solutions in a timely manner. I am passionate about leveraging my diverse skill set to contribute to organizational success and am always eager to learn and grow in my professional journey.
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    Data Entry
    Problem Solving
    Sales & Marketing
    Communication Skills
    Content Distribution & Promotion
    Business
  • $7 hourly
    I bring a diverse skill set to the table, blending experience in customer service with a passion for writing and data analysis. My time as a customer service representative has honed my communication skills, emphasizing the importance of active listening and empathy in understanding and addressing customer needs. I excel in written communication, demonstrated through my love for writing and proficiency in crafting effective emails.
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    Creative Writing
    Email Communication
    Data Entry
    Research & Strategy
    Editing & Proofreading
    Writing
  • $3 hourly
    PROFILE An Environmental Scientist proficient in Environmental and Social Impact Assessment, Energy and Industry, Environmental Law, Project Management and Research Analysis. He has ever worked as a Research Assistant at World Vision Malawi and is currently working at Mwanza district hospital as an Environmental Health Officer.
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    Customer Support
    Customer Care
    Environmental Science
    Data Analysis
    Data Collection
    Data Entry
    Graphic Design
    Leadership Skills
    Project Management
  • $35 hourly
    Profile A Business administration marketing graduate from the Malawi University of Business and Applied Sciences. I enjoy facing and taking new challenges and opportunities.
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    Microsoft Excel
    Microsoft Word
    Phone Communication
  • $7 hourly
    With over 7 years of experience in instructional design, I specialize in creating engaging e-learning experiences that drive learning outcomes. From curriculum development to interactive multimedia content, I leverage instructional technology to deliver effective training solutions tailored to diverse audiences. I am also a professional Virtual Assistant, specializing in administrative support, calendar management, travel planning, sales, marketing, territory management, and client relations. I am a Professionally trained Sales Representative, Data Analyst, Business Development Officer, and Community Development Officer. These qualifications help me work in a multicultural environment
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    Presentation Design
    Presentation Slide
    Training Design
    Camtasia
    Adobe Captivate
    Educational Technology
    Closed Captioning
    Elearning Design
    Proofreading
    Microsoft Office
    Data Entry
    Communications
  • $10 hourly
    Highly organized and detail-oriented professional with expertise in data entry, data analysis, business management, and customer service. Proven experience in managing teams, Sales, and call center operations. Skilled in marketing research, email management, and instant messaging. Available for part-time or full-time opportunities. Experience: - Data Entry Clerk (Current) - Accurately enter and manage data for various clients - Ensure data integrity and quality control - Sales Agent (Previous) - meet and sale products to clients, - Retain and recruit new clientele' base. - Develop and implement effective business strategies - Call Center Agent (Previous) -sale, take enquiries, resolve issues over the phone. - update CRM database for existing and new customers - Supervised inbound and outbound call center teams - Improved customer satisfaction ratings and sales performance Skills: - Data Entry & Management - Business Management & Operations - Customer Service & Relations - Call Center Management - Marketing Research & Analysis - Email & Instant Message Management - Team Leadership & Development - Logistics & Supply Chain Management
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    Data Collection
    Call Center Management
    Business Management
    Management Skills
    Data Entry
    Database Management System
    General Transcription
  • $10 hourly
    I am a result-driven IT Technician with extensive experience in Graphic Design, troubleshooting hardware and software issues, installing and configuring network systems, and providing exceptional customer support. My career is marked by a proven track record of increasing system efficiency and reliability, ensuring smooth and uninterrupted IT operations.
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    Phone Communication
    Computer Network
    Network Engineering
    Technical Support
  • $15 hourly
    I'm a content creator and writer, equipped in drafting business proposals for SME's and other big companies. Edit journals, books and academic work. Also great at creating blog posts for people's businesses and companies to expand their market horizons and target customers. Anything in the writing and marketing sector, I'm always ready to deliver beyond your expectations! • Prioritize effective communication with my client • Always put the client's needs first • Flexible in giving recommendations of improving the work for the better to the client if necessary •Easily adapts to the needs and obligations of the client
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    Microsoft Publisher
    Affiliate Marketing
    Ad Content Creation
    Brand Consulting
    Typing
    Article Writing
    Customer Analysis
    Blog Writing
    Data Entry
    Marketing
    Copywriting
    Content Development
    Content Creation
    Research Documentation
  • $10 hourly
    SUMMARY * Receptionist with 2 years' of experience tackling wide range of clerical office duties with the focus on customer service. Detail oriented and accurate when recording client information, supporting colleagues by checking the client documents. * Help clients with routine and challenging needs while remaining professional. Maintaining positive attitude while greeting and interacting with clients and answering calls. * Highly organized and accurate when entering data in software and maintaining filing systems. Hardworking, passionate about business success supporting office personnel, clients' needs and office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
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    Typing
  • $8 hourly
    I'm a content marketing writer experienced in writing LinkedIn posts for more than 4 accounts simultaneously, Newsletter articles, and Medium blog posts. I regularly use Canva to create catchy, relevant images to go with LinkedIn posts, Grammarly to edit my content, and Cloud Campaign to organize and schedule posts. Hire me if you're looking for content writing services for your social media campaign, for building and growing your brand, establishing thought leadership, driving organic traffic to your website, and generating leads. I pay attention to your brand voice to create content that informs, educates, engages your audience, and achieves your objectives and I use a content calendar to stay organized and create relevant content that achieves set objectives. Why hire me? - I take the time to understand your brand, your audience, and objectives to create relevant content that speaks directly to your audience. -I’m keen to detail and conduct thorough research to ensure comprehensive, high-quality articles - Time conscious and always strive to beat the deadline - Great communication skills to ensure you're not in the dark about your project's progress -My goal is to exceed your expectations -Knows keyword research, SEO, and lead generation -Consistency and seeing projects through from start to finish -Friendly and builds rapport quickly -I have an active LinkedIn profile to showcase my capabilities. I’ve written content in the digital marketing niche, personal development, and in B2B SaaS in the renewable energy space.
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    Data Entry
    Content Editing
    Content Marketing
    Digital Marketing
    Keyword Research
    Personal Development
    Personal Budgeting
    Blog Content
    LinkedIn
    LinkedIn Profile Optimization
    Communication Skills
    Editing & Proofreading
    Blog Writing
    Content Writing
  • $4 hourly
    PROFESSIONAL PROFILE 'A dedicated and innovative young man in ICT industry and multitasked.' Safety conscious and skilled in application of Health and safety procedures with profound knowledge of ICT equipment and regulations. Experienced in upgrading, updating anti-virus's software. Passionate about working with fresh products and collaborative Communicator continually focused on building relationships with my coworkers and employers.
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    Phone Communication
    Copywriting
    Written Comprehension
    Writing
    Data Entry
    Technical Support
    Tech & IT
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