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Hire the best Customer Service Representatives in Ikeja, NG

Check out Customer Service Representatives in Ikeja, NG with the skills you need for your next job.
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Clients rate Customer Service Representatives
Rating is 4.7 out of 5.
4.7/5
based on 412 client reviews
  • $25 hourly
    • 5.0/5
    • (37 jobs)
    💥 TOP-RATED FREELANCER with about 5 years of experience. 💥I am an experienced Trust & Safety Specialist and Content Moderator with over three years of expertise in maintaining secure and positive online communities. My background includes reducing fraudulent activities by 27% and improving user safety through effective identity verification, content investigation and policy enforcement. As a content moderator, I excel in reviewing and managing digital content, ensuring compliance with community guidelines and protecting the integrity of online platforms. I am committed to fostering safe, engaging environments for users while driving strategic improvements. Let’s work together to keep your platform secure and thriving. 💥One area where I believe I can make a significant impact is in trust and safety. I am well-versed in implementing and maintaining policies and procedures that ensure a safe and secure environment for both customers and employees. I possess a keen understanding of privacy regulations, data protection, and risk assessment, enabling me to identify potential threats and develop robust security measures to mitigate risks effectively. 💥Moreover, I am a highly motivated and self-driven individual with excellent time management and communication skills. I am adept at working independently and collaboratively, adapting to different work environments, and handling sensitive and confidential information with utmost discretion. 💥I am excited about the opportunity to contribute my skills and expertise to your organization. I am confident that my combination of administrative, customer support, project management, and trust and safety skills make me a well-rounded candidate for your team. 💥I am open to learning new programs, processes, and systems to help solve my client's problems. Why Choose Me? 💥 I focus on providing VALUE to all my clients and earning their TRUST. The client reviews and feedback on my profile are of immense importance to me. 💥 The core of my work is overdelivering. My focus is giving more than I promised. 💥 I am extremely responsive, and I keep all lines of communication readily open with clients. 💥 You can reach out to any of my former or current clients and ask them about my resilience. I am a problem solver; I always find solutions to problems. 💥 I treat everyone with respect, understanding and IMPROVE my client's situations. I am eager to work with you to provide reliable, consistent, and high-level solutions to your challenges. Please contact me to discuss how we can work together to meet your business goals. The Clients Review below can be found in my review section and numerous others like that. It describes the quality of work you expect from working with me. "Ugochi is an exceptional freelancer. We have worked with her for well over a year and her work ethic and performance was never in question during our time together. If you need a talent that is reliable and consistently improving at their work, we highly recommend considering Ugochi for your next hire. Ugochi handled many aspects of our agency's operations and was a quick and adaptive learner throughout each process. A true self learner; Ugochi handled each assigned task with grace and was able to work independently when needed".
    Featured Skill Customer Service
    Process Safety
    Project Management
    Community Management
    Customer Experience Research
    Email Marketing Strategy
    Customer Support
    Research & Strategy
    Customer Satisfaction
    Customer Acquisition
    Administrative Support
    English
    Business with 10-99 Employees
  • $8 hourly
    • 5.0/5
    • (5 jobs)
    Are you looking for a professional who delivers outstanding customer service through efficient, empathetic, and prompt chat and email communication? Look no further! I specialize in creating positive and memorable customer experiences that build trust and foster loyalty. With a proven track record of resolving issues swiftly and exceeding customer expectations, I bring exceptional skills in: Live chat support: Delivering real-time solutions with precision and care. Email correspondence: Crafting clear and professional messages tailored to each customer's needs. Customer satisfaction: Utilizing problem-solving techniques to ensure every interaction leaves a lasting positive impression. Why choose me? I understand the importance of quick and effective communication in today’s fast-paced digital world. I am adept at multitasking, ensuring seamless support for multiple clients or platforms. I leverage my expertise to enhance customer retention and boost overall brand reputation. Let me be the dedicated support specialist who transforms your customer service into a competitive edge. Ready to elevate your customer support? Send me a message, and let's create exceptional experiences together!
    Featured Skill Customer Service
    Data Entry
    Customer Support
    End User Technical Support
    IT Support
  • $10 hourly
    • 5.0/5
    • (12 jobs)
    Struggling with Bad Credit? Let’s Fix It FAST & LEGALLY! Your credit score isn’t just a number—it’s the key to financial freedom. Yet, if you've been denied loans, face harassing calls from creditors, or struggle with errors dragging your score down, I completely understand your frustration. 👉 Charge-offs? 👉 Collections? 👉 Bankruptcy? 👉 Repossessions? 👉 Identity Theft? 👉 Errors on Your Credit Report? These issues don’t just impact your financial opportunities—they hold you back from buying a home, getting approved for business funding, securing a car loan, or even landing a job. But the good news? You have rights, and I know how to use them to your advantage! 🚀 How I Can Help You Rebuild & Protect Your Credit ✅ Deep Credit Analysis & Research I will thoroughly review your credit report, spotting inaccuracies, outdated information, and unverifiable accounts that should be removed. Identify opportunities to boost your score by adding positive trade lines and reducing utilization. ✅ Customized Dispute Letters – Manual & Automated Handcrafted dispute letters tailored to each specific issue, ensuring maximum effectiveness. Automated dispute generation using top-tier software: 👉Credit Repair Cloud (CRC) 👉DisputeBee 👉DisputeFox 👉Dispute Panda ✅ Leveraging Consumer Protection Laws to Remove Negative Items You don’t have to tolerate wrongful negative reports. I use powerful laws to fight back against illegal reporting and unfair debt collection: 👉Fair Credit Reporting Act (FCRA) – Ensures accurate reporting 👉Fair Debt Collection Practices Act (FDCPA) – Stops harassment from collectors 👉Truth in Lending Act (TILA) – Protects against unfair lending practices 👉FACTA & GLBA – Covers identity theft protection and privacy ✅ Removing Hard Inquiries, Late Payments, & Charge-Offs I will challenge unverifiable negative items across the three major credit bureaus: 👉Experian 👉Equifax 👉TransUnion Disputing directly with creditors, collection agencies, and third-party data furnishers ✅ Stop Illegal Creditor Harassment If debt collectors are calling, threatening, or reporting inaccurate information, I will invoke consumer protection laws to force them to remove negative marks and stop illegal activity. ✅ Fraud & Identity Theft Disputes If you've been a victim of identity theft, I will guide you in filing FTC reports, police reports, and using FACTA consumer rights to remove fraudulent accounts. 💼 Who This Service is For? 🔹 Individuals & Families – Looking to rebuild credit and unlock financial opportunities 🔹 Businesses & Entrepreneurs – Seeking funding and business credit approval 🔹 Loan Officers & Realtors – Want to help clients secure mortgages and approvals 🔹 Small Credit Repair Businesses – Need expert dispute assistance & workflow automation 📌 Why Choose Me? ✅ Years Experience in credit repair & tax consultation ✅ Manual & Software-Based Disputing for higher success rates ✅ Legal, Ethical, & Compliance-Focused Approach ✅ 100% Confidential & Secure Process
    Featured Skill Customer Service
    Social Media Engagement
    Data Entry
    Customer Relationship Management
    Administrative Support
    Business
    Online Research
    Virtual Assistance
    Credit Counseling
    Credit Scoring
    Credit Report
    Credit Repair
  • $25 hourly
    • 5.0/5
    • (10 jobs)
    I am a hardworking individual who thrives under pressure. I never run away from challenges, and I love solving problems. Furthermore, I am also determined to always improve myself and the services I render.
    Featured Skill Customer Service
    Clerical Procedures
    Bookkeeping
    Administrative Support
    Customer Support Plugin
    Zendesk
    Financial Accounting
    Proofreading
    Data Entry
    Microsoft Word
    Typing
    Google Docs
    Microsoft Excel
  • $15 hourly
    • 0.0/5
    • (2 jobs)
    I am a professional Typist with about 100AWPM. I've worked with several media firms in typing colums and stories. I've also helped with different college projects and term papers, delivering top notch project within stipulated time frame with zero errors. Efficiency with transcribing English images, audio and video files into text is an area of specialty. I'm also very fluent with American Sign language with over a decade of experience under my belt.
    Featured Skill Customer Service
    US English Dialect
    Content Writing
    English
    Editing & Proofreading
    General Transcription
    American Sign Language
    Audio Transcription
    Video Transcription
    Logo Design
    Proofreading
    Typing
  • $10 hourly
    • 3.7/5
    • (10 jobs)
    Are you seeking a Tech-Savvy Customer Support Specialist who can expertly understand and meet your customers' needs, transforming them into loyal brand ambassadors? As an Seasoned Customer Support Specialist with over four years of experience supporting E-commerce brands, Health Tech, Nonprofits, and other corporate organizations, I am dedicated to ensuring seamless and high-quality customer experiences. I take pride in helping customers make informed decisions, improving customer loyalty and retention, and fostering brand recognition through exceptional service. My top priority is to support busy entrepreneurs and organizations by managing and enhancing the customer support function. I’m skilled in creating and optimizing customer support processes to contribute to overall organizational success. Core Skills: 💎 Customer Support Expertise 💎 Customer Onboarding & Post-Purchase Support 💎 Data Entry 💎 Multi-channel Support: Email, Phone, Chat and Social Media 💎 Development of Support Templates, Macros and Training materials Tools & Platforms: I am proficient in Gorgias, Reamaze, Zendesk, HubSpot, FreshDesk, LiveChat, Helpscout, Google Workspace, Microsoft Office, Zoom, Skype, Canva, Trello, Asana, HelpDocs, Slack, Discord, OpenPhone, AirCall, ReCharge, Google Translate, DeepL, and more. I am a reliable, skilled professional committed to delivering quality service that exceeds expectations and helps grow your business. Thank you for considering me for your customer support needs. 📞 Let’s schedule a call to discuss how I can add value to your brand. Best regards, Osas
    Featured Skill Customer Service
    Customer Feedback Documentation
    Customer Service Training
    Customer Engagement
    Inbound Inquiry
    Ecommerce Support
    Customer Onboarding
    Order Tracking
    Product Knowledge
    Online Chat Support
    Email Support
    Customer Support
    Shopify
    Zendesk
    Gorgias
  • $10 hourly
    • 5.0/5
    • (4 jobs)
    I am an IT professional with over seven years of experience in providing practical expertise in technical support, systems administration, Microsoft 365 administration, technical support and network administration. A resourceful problem solver with comprehensive knowledge and application of systems administration, cloud infrastructure, deployments, and tailor-made solutions based on needs assessment. I have been involved in O365 deployments and support viz user-account administration, setting up and managing teams, data loss prevention strategies, and administration of Exchange Online and SharePoint. I have an in-depth knowledge of remote support management/monitoring applications and Incidence Management tools such as Autotask PSA, Anydesk, TeamViewer, Datto RMM, Jira, SolarWinds Web helpdesk and Jira. I am passionate about providing support that meets clients' business needs for enhanced efficiency, productivity, and overall profitability. The projects I completed with the two previous clients I worked with earned me 5-star ratings and commendations. They include "...Kenneth was a pleasure to work with and picked up the role very quickly. Nothing was ever too much trouble and would adjust to any feedback provided. Hopefully we can work with Kenneth again in the future..." and "...You did a great job, Kenneth! Keep it up!..." The job roles were - IT Helpdesk Executive and IT Technical Support. I look forward to helping clients achieve their objectives by adding value using my skillset and technical experience. Thank you.
    Featured Skill Customer Service
    System Administration
    Technical Support
    Incident Management
    Troubleshooting
    Microsoft SharePoint Administration
    Office 365
    Microsoft Active Directory
    Ticketing System
    Email Support
    Network Security
    Microsoft Windows
    Network Administration
  • $25 hourly
    • 4.9/5
    • (7 jobs)
    An experienced IT support specialist with proven history of working with Enterprise customers. Cloud Engineer | Microsoft 365 | Customer Service | Networking | Windows | Exchange | Microsoft Azure | Teams | OneDrive | SharePoint | PowerShell | Windows Administration | AD | Networking | LMS Technologies such as Microsoft 365, Microsoft Exchange Online, Microsoft SharePoint Online, OneDrive for Business, Skype for Business, Microsoft Teams, Microsoft Cloud App Security, Microsoft 365 Security and Compliance, Microsoft 365 eDiscovery, Microsoft 365 Litigation Hold, Microsoft Data Loss Prevention (DLP), Azure Information Protection, Microsoft Azure Active Directory, Windows Active Directory, Microsoft Azure.
    Featured Skill Customer Service
    Microsoft Azure
    Office 365
    Communication Skills
    Microsoft Exchange Online
    Microsoft Active Directory
    Microsoft Windows PowerShell
    Network Administration
    Microsoft Exchange Server
    Technical Support
    Software Documentation
    Software Testing
  • $10 hourly
    • 5.0/5
    • (4 jobs)
    Forget that your business is struggling to deliver exceptional customer experiences that drive loyalty and growth! I will help you transform your customer journey into a competitive advantage. As a Customer Experience (CX) Manager, I specialize in designing and implementing strategies that enhance every touchpoint of the customer journey. From onboarding to retention, I help businesses create seamless, memorable experiences that boost satisfaction, loyalty, and revenue. With a proven track record in customer journey mapping, feedback analysis, and process optimization, I’ve helped businesses: ✅️ Increase customer satisfaction scores (CSAT) by identifying pain points and implementing targeted improvements. ✅️ Boost customer retention rates through personalized engagement and proactive support. ✅️ Streamline processes to deliver faster, more consistent customer experiences. My approach combines data-driven insights, strategic planning, and hands-on execution to ensure your customers feel valued at every interaction. Whether you’re looking to revamp your CX strategy, implement new tools, or train your team, I bring the expertise and passion to make it happen. Why work with me? ▪️ Proven Results: I’ve delivered measurable improvements in customer satisfaction and retention for businesses across industries. ▪️ Holistic Approach: I focus on the entire customer journey, not just isolated touchpoints. ▪️ Collaborative Partner: I work closely with your team to align CX strategies with your business goals. Ready to transform your customer experience and drive sustainable growth? Let’s connect! Message me today to discuss how we can create exceptional experiences for your customers.
    Featured Skill Customer Service
    Asana
    Trello
    HubSpot
    Journey Mapping
    CRM Software
    Process Optimization
    Customer Analysis
    Customer Satisfaction
    Customer Experience Management Software
    Customer Retention
    Customer Relationship Management
    Customer Engagement
    Customer Experience
    Customer Onboarding
  • $15 hourly
    • 5.0/5
    • (0 jobs)
    Are you in search of a highly skilled M365 Administrator and IT Support Specialist to elevate your team's technical capabilities and customer service standards? Look no further. As an IT Support Specialist and M365 Asministrator with over 2 years of experience in the field, I have a proven track record of successfully implementing and managing Microsoft and Google solutions for clients, overseeing backup and storage systems, and optimizing data center infrastructure services. What I Bring to Your Team: ✨ Installation & Configuration Ace: I am proficient in setting up hardware, software, networks, and applications for a flawless user experience. ✨ Cloud Solutions Maestro: I have verse experience in managing Microsoft 365, Google Workspace, and fostering collaboration within organizations. ✨ Data Center Dynamo: I am skilled in upgrading IBM storage, implementing backup solutions, and supporting new server roll-outs. ✨ Technical Wizardry: I have adept at handling technical support calls, diagnosing issues, and providing top-tier client support at both L1 and L2 support type. ✨ Tech Toolbox: I have experience using enterprise tools such as Office 365, Symantec Backup, SAN, NAS, Microsoft 365, Hybrid Cloud, Google Workspace, and more! ✨ Virtualization Virtuoso:I have expertise in VMware, vSphere, Esxi, and Hyper-V for seamless network and data center management. ✨ Customer Service Excellence: I have proven ability to provide prompt and efficient customer support, resolving technical issues with finesse. My Proficiency: ✅ Technical Expertise: I am proficient in a wide range of IT tools and technologies, ensuring effective problem resolution and system optimization. ✅ Customer-Centric Approach: I prioritizing customer satisfaction by actively listening to needs, resolving issues promptly, and maintaining a high level of service excellence. ✅ Adaptability: I learner quickly and adapt to new technologies and systems, ensuring relevance in a dynamic IT landscape. ✅ Collaborative Team Player: I effectively collaborator my team, ensuring seamless communication between technical and non-technical teams for holistic issue resolution. ✅ Proven Results: I have demonstrated success in meeting and exceeding customer service and technical targets, resulting in increased customer retention and satisfaction. 🌟 Key Skills Snapshot: - CRM - Help Desk Support - Microsoft Office - Team Management - Customer Service I have the capacity to elevate your IT and technnical support capabilities together. I am eager to contribute my expertise to the success of your projects. Feel free to reach out to me.
    Featured Skill Customer Service
    Slack
    Tech & IT
    Entrepreneurship
    Linux System Administration
    Mechanical Engineering
    Server
    Veritas NetBackup
    IBM Power Systems
    Storage Device
    IaaS
    Remote IT Management
    IT Support
    Office 365
    System Administration
  • $10 hourly
    • 5.0/5
    • (12 jobs)
    Are you dealing with difficult customer service situations and feeling the pressure to keep consumers satisfied? I understand your frustration and am here to help. With over seven years of experience in inbound, outbound, and social media interactions, I specialize in tackling customers' problems head-on. My Upwork Skill Certification speaks much about my customer service experience. I focus on your client's needs by using a client-centric approach, empathy, and excellent communication skills. I constantly seek improvement and am keen to adapt and grow with your organization. My knowledge extends to tools such as Salesforce, allowing personalized consumer interactions. Additionally, I possess deep insights into the banking industry, ensuring tailored solutions for your specific needs. Core Competencies: Customer Retention Multichannel Support (Email, Phone, Live Chat) Social Media Engagement Empathy and Conflict Resolution Problem-Solving Impeccable Communication Multitasking Accurate Data Entry Proficient in Tools: Salesforce Instagram Facebook Twitter Sprout Social Are you ready to enhance your overall customer service experience? Let us make it happen together. Whether it's increasing customer satisfaction, optimizing communication channels, or resolving problems quickly, I'm here to help you every step of the way. Please send me a direct message now to get started on your project.
    Featured Skill Customer Service
    Customer Onboarding
    Social Customer Service
    Voice-Over Recording
    Voice Acting
    Voice-Over
    Translation
    Voice Recording
    Data Entry
    Market Research
    Administrative Support
    Customer Retention
    Email Support
    Phone Support
    Online Chat Support
  • $50 hourly
    • 0.0/5
    • (0 jobs)
    PROFESSIONAL SUMMARY A productive individual with a strong objective to acquire work experience and gain knowledge. Adaptable to challenging situations and demanding deadlines. Communicates and delegates effectively to aid timely, quality completion of projects. Fast-learning, results-oriented employee, utilizing organizational skills to drive business goals, possessing exceptional problem-solving and analytical skills. Works effectively in high-performing teams.
    Featured Skill Customer Service
    Network Engineering
    Logo Design
    Moodle
    Computing & Networking
    Computer Network
    Continuous Improvement
    Learning Management System
    Computer Engineering
    Network Security
  • $6 hourly
    • 4.6/5
    • (2 jobs)
    💎 TRANSFORMING PROPERTIES INTO TOP-PERFORMING ASSETS Are you struggling to maximize your property's potential while drowning in guest messages, calendar management, revenue management, and marketing tasks? As a Short-Term Rental Strategist specializing in virtual property management and optimization, I help property owners automate their operations and transform their listings into high-demand destinations. With over three years of experience and 200+ optimized listings, I've helped clients increase their revenue by up to 30%. Here's how I'll transform your short-term rental business: 🔹 Complete Virtual Property Management - Streamlined guest communications - Automated check-in/out processes - Seamless calendar and booking management - Professional review management - 5-star guest experience systems 🔹 Strategic Listing Optimization & Revenue Management - Data-driven pricing strategies using PriceLabs, Wheelhouse, and BeyondPricing - Competitive market analysis and tailored CompSets - High-converting listing content across all major OTAs (Airbnb, Booking, VRBO, Agoda, Hopper, TripAdvisor etc) - Detailed performance tracking and optimization 🔹 Comprehensive Marketing & Growth Strategy - Multi-platform listing optimization (Airbnb, VRBO, TripAdvisor, Booking etc) - Direct booking strategy development - Social media marketing campaigns - SEO optimization for increased visibility - Performance-driven hosting protocols 🔹 What Makes My Approach Different: My strategy combines deep market insights, innovative marketing techniques, and operational excellence to help your property outperform the competition. Every approach is customized to your property's unique appeal and target market. 🛠️ Expert in Essential Tools: ✅ PMS Systems: Guesty, Hospitable, Hostaway, Ownerrez, Lodgify ✅ Pricing Tools: PriceLabs, Wheelhouse, BeyondPricing ✅ Marketing: Canva, SEO, Hootsuite, Social Media Platforms ✅ Analysis: AirDNA, Google Analytics, Market Reports ✅ Operations: Monday, Airtable, Zendesk, Google Suite, Microsoft Suite ✅ Website: WordPress, Wix, Squarespace 💫 My Proven Experience Includes: ● Transforming standard vacation rental listings into top-performing assets through comprehensive virtual property management and strategic optimization. ● Implementing automated systems and channel managers across major OTAs (Airbnb, VRBO, Booking.com) to streamline operations and maximize efficiency. ● Developing data-driven pricing strategies using PriceLabs, Wheelhouse, and BeyondPricing to increase revenue by up to 30%. ● Creating and optimizing high-converting property listings with compelling titles and descriptions and strategic amenity showcasing. ● Managing comprehensive guest communication systems, including automated check-in/out processes and 5-star welcome guides. ● Crafting property-specific marketing campaigns across social media platforms to capture ideal guests. ● Analyzing competitive market data and creating tailored CompSets to inform strategic positioning and pricing decisions. ● Implementing direct booking strategies to reduce OTA dependency and increase profit margins. ● Monitoring and optimizing property performance through advanced analytics and guest feedback systems. ● Developing and executing comprehensive SEO strategies to improve property visibility and direct bookings. 💫 100% Satisfaction Guaranteed Ready to transform your property into a profit-generating machine? Book a consultation today and let's develop a strategy tailored to your goals. 🤝
    Featured Skill Customer Service
    Marketing
    Communications
    WordPress
    Market Research
    Content Writing
    Email Communication
    Data Entry
    Search Engine Optimization
    Social Media Management
    Revenue Management
    WordPress Website
    Property Management
    Virtual Assistance
    Travel & Hospitality
  • $35 hourly
    • 0.0/5
    • (0 jobs)
    Passionate UI/UX designer with 4 years experience translating ideas into captivating digital experiences. Proficient in prototyping software, I thrive on crafting visually appealing, user-centric designs. My collaborative approach ensures your vision comes to life seamlessly. - Let's elevate your project together – whether it's intuitive app interfaces, responsive websites, or engaging user experiences. - Full project management from start to finish. - Ready to contribute my skills to drive your success. - Let's connect and discuss how I can bring creativity and functionality to your digital endeavors!
    Featured Skill Customer Service
    Data Entry
    Virtual Assistance
    Video Editing
    Project Management
    Content Writing
    Digital Marketing
    Social Media Management
    Copywriting
    Graphic Design
    Game UI/UX Design
    Web Development
  • $6 hourly
    • 5.0/5
    • (1 job)
    Are you looking for an experienced telemarketer who can handle high-volume calls, drive sales, and deliver exceptional customer service to boost your business? You've found the right professional – Patricia! My background in customer service at Sterling Bank, where I personally managed over 100 daily inquiries with a 95% satisfaction rate, laid the foundation for my success in telemarketing and sales. I learned firsthand the critical importance of clear communication, effective problem-solving, and efficient time management – skills essential for driving results in any business. For the past 5 years, I've been helping sales teams, executives, and entrepreneurs like you reclaim valuable time and focus on closing deals by expertly handling calls, follow-ups, and customer inquiries. Whether it's generating qualified leads, conducting impactful outbound calls, or providing responsive follow-up, I'm dedicated to supporting your business at every stage. I pride myself on being proactive, adaptable, and highly efficient, ensuring your business achieves optimal outcomes from every interaction. What I can do for you: 💎 Telemarketing & Sales Support 📌 Lead Generation & Qualification 📌 Outbound Calls & Follow-Ups 📌 Scripted and Cold Calling 📌 Customer Relationship Management (CRM) — including HubSpot, Salesforce 📌 Conduct Market Research & Competitive Analysis 📌 Appointment Setting & Scheduling Customer Service Excellence: 📌 Provide exceptional customer service — Just like I did at Sterling Bank, where I managed 100+ inquiries daily and consistently delivered 5-star service. I’ll ensure your clients receive timely, professional, and supportive responses. 📌 Reduce customer complaints by 70% — Through proactive communication and addressing concerns early, I’ll help improve satisfaction and reduce escalations. 📌 Increase conversion rates by 50% — By implementing effective sales tactics and building rapport, I’ll help you close more deals and nurture long-term relationships. Project & Campaign Management: 📌 Execute telemarketing campaigns from start to finish 📌 Track and report on KPIs and performance metrics 📌 CRM Data Management & Lead Nurturing 📌 Risk Management & Process Improvement I’m proficient in premium tools like: Zendesk, Slack, Google Suite, Microsoft Suite, Zoom, Calendly, HubSpot, Salesforce, Hootsuite, Active Campaign, and many more. Plus, I’m a fast learner and can quickly adapt to any tools or platforms you use. Why You Should Hire Me: You're not just looking for a telemarketer; you need a partner who deeply understands your customers' needs and is dedicated to significantly increasing your sales and customer satisfaction. By collaborating with me remotely, you'll experience increased productivity, higher conversion rates, and the invaluable benefit of more time to focus on scaling your core business. Let me expertly manage the calls, allowing you to concentrate on achieving tangible results. Ready to take your sales and customer service to the next level? Click the "Invite to Job" button or send me a direct message to discuss how I, Patricia, can specifically support your business goals. I'm eager to connect and help you save valuable time.
    Featured Skill Customer Service
    Customer Experience
    Market Research
    Price & Quote Negotiation
    Appointment Setting
    Sales
    Business Development
    Phone Communication
    Scheduling
    Data Entry
    Telemarketing
    High-Ticket Closing
    Outbound Sales
    B2B Marketing
    Cold Calling
  • $5 hourly
    • 5.0/5
    • (5 jobs)
    Equipped with over 5 years of hands-on experience, I am experienced at offering administrative support to busy CEOs, executives, business owners, line managers, teams, and individuals spanning across various industries, including startups and established organizations. Are you seeking an expert executive virtual assistant proficient in managing an array of tasks such as logo design, itinerary planning, scheduling, website administration and management, email communication and automation, software management, CRM tools, video editing, customer relations, and organizational duties, all while optimizing productivity? I provide you with the best services in comprehensive executive virtual administrative assistance, with expertise in a wide range of areas including logo design, itinerary planning, scheduling, website administration and management, email communication and automation, software management, CRM tools, video editing, customer relations, and organizational duties, As a synergetic team player, I thrive excellently in culturally diverse environments, in addition to communicating effectively with all levels of management. I utilize tools and skills, encompassing but not limited to: ✳️ Proficient in Microsoft Office Suite, including advanced skills in Excel, Outlook,Access, Word, and PowerPoint. ✳️Possesses comprehensive knowledge of Google Workspace tools such as Sheets, Calendar, Forms, Mail, and Voice. ✳️Expertise in scheduling, travel arrangements, and itinerary management. ✳️ Proficiency in managing calendars, encompassing the ability to block time across various platforms is essential. ✳️ Logo Design, Templates, Prints. ✳️Video Editing- CapCut, Canva, Adobe Premier Pro, Clipchamp, DaVinci Resolve, etc. ✳️ Proficient in managing customer feedback, maintaining databases, and handling inquiries. ✳️ Executing email campaigns and providing technical support. ✳️ Efficient task, event, correspondence, and chat support management. ✳️Skilled in report writing, strategic analysis, and critical thinking. ✳️ Well-versed in communication platforms like Slack, WhatsApp, and Zoom. ✳️ Adept in data entry, QuickBooks, Trello, and bookkeeping tasks. ✳️ Experienced in prospecting, profiling, graphic design, and developing portfolios. ✳️ Informed about SEO and current trends across sectors such as real estate, fashion & lifestyle, hospitality, health, finance, and retail. Dedicated to maintaining a healthy work-life balance, I possess acute attention to detail, resourcefulness, commitment, honesty, and a proactive approach to problem-solving, ensuring a 100% accuracy rate in all tasks undertaken. Motivated by a goal-driven approach, I am open to training and welcome changes that improve operational efficiency. With practical knowledge of contemporary technology, I am committed to ensuring smooth operations for both employers and clients. Thank you for taking the time to review my profile. I am eager for the opportunity to work with you. Please feel free to contact me. Best regards, Chinelo.
    Featured Skill Customer Service
    Microsoft SharePoint Administration
    Microsoft Azure Administration
    Logo Design
    IT Support
    Microsoft Excel
    Jira
    Troubleshooting
    Email Marketing
    Canva
    WordPress
    Airtable
    Technical Support
    Virtual Assistance
  • $10 hourly
    • 4.7/5
    • (1 job)
    I am a detail-oriented and innovative cybersecurity professional with a background in computational physics and a passion for securing digital assets. Experienced in identifying vulnerabilities, implementing robust security measures, and ensuring compliance with industry standards. Committed to protecting sensitive information and fostering a culture of cybersecurity awareness.
    Featured Skill Customer Service
    Espresso
    Gnuplot
    Linux
    Quantum Computing
    Project Management
    Time Management
    Communication Skills
  • $50 hourly
    • 0.0/5
    • (0 jobs)
    Highly organized Virtual Assistant and Administrative Support Specialist with experience in managing office tasks, scheduling, and customer communication. With a background in Business Administration and hands-on experience in administrative roles, I ensure smooth operations for businesses and professionals. ✅ Administrative Support – Data entry, document management, and scheduling. ✅ Virtual Assistance – Email management, calendar organization, and research. ✅ Customer Support – Handling inquiries, resolving issues, and maintaining records. ✅ Tools – Google Workspace, Microsoft Office, Otter.ai, and other productivity software. I am dedicated, detail-oriented, and committed to helping businesses run efficiently. Let’s discuss how I can assist you!
    Featured Skill Customer Service
    Communications
    Microsoft Office
    Google Workspace
    Calendar Management
    Email Management
    Data Entry
    Administrative Support
    Virtual Assistance
  • $15 hourly
    • 5.0/5
    • (0 jobs)
    I have a background in Data analysis, Information Technology, Digital marketing, Project management and Technical Engineering with four years of work experience in inter-connected fields of Information technology and marketing. I am goal oriented and ready to learn, I handle challenges calmly and professionally under all circumstances. * Skills: Microsoft Teams, Networking, Window OS, Office and related applications (Outlook, Microsoft accounts, Teams, MAC), System Administrator, BIOS, Critical Thinking, Team Player, Effective Communication, Problem Solving. *Skills: Risk management, Data Analysis, Financial Analysis, Microsoft Excel, Risk Analysis.
    Featured Skill Customer Service
    Data Analytics
    Digital Marketing
    Digital Advertising
    Server
    Technical Project Management
    Technical Support
  • $200 hourly
    • 0.0/5
    • (0 jobs)
    Communication: effective written and verbal communication, active listening and the ability to present ideas clearly Problem solving: the ability to identify, analyze, and solve problems creatively and efficiently. Critical thinking: Analysing information evaluation options and making sound judgements. Teamwork and collaboration:working effectively with others to achieve common goals Leadership: inspiring and motivating others delegating tasks and making decisions. Time management and organisation: prioritizing tasks meeting deadlines and managing time effectively.
    Featured Skill Customer Service
    Phone Communication
  • $55 hourly
    • 0.0/5
    • (0 jobs)
    I'm a skilled writer and communicator with experience in content creation, tutoring, and customer service. Whether you need engaging articles, research assistance, or virtual support, I can help. - Strong writing and editing skills - Research and analytical thinking - Virtual assistance and transcription
    Featured Skill Customer Service
    Community Management
  • $100 hourly
    • 0.0/5
    • (0 jobs)
    PROFESSIONAL SUMMARY As a research specialist and customer support specialist with extensive experience in IT Support Tools, I am skilled in hubspot, google tools, Intercom, Slack, Freshwork, Zendesk and many other customer relationship management (CRM) Tools. This will sharpen my aim and trait of contributing immensely to the growth, vision and mission of an organization. Passionate about communication, writing, research, data analysis, marketing and sales. Focused on leveraging a collaborative corporate environment for self-development and professional growth. Has good communication and writing skills that fits at levels for achieving set goals.
    Featured Skill Customer Service
    Research Paper Writing
    Technical Support
  • $60 hourly
    • 0.0/5
    • (0 jobs)
    MASS COMMUNICATOR Young personnel of relevant skills with a vision to contribute actively, strives for quality and applies process with discipline towards optimizing performance, also with an always ready to learn attitude. STRENGTH: Outstanding communication and good inter-personal relations. Team player with nerve for result. Excellent leadership qualities, fast in learning, very innovative, Ability to work with little or no supervision. To seek and maintain a full-time position that offers professional challenges and utilizing interpersonal skills, excellent time management and problem-solving skills.
    Featured Skill Customer Service
    Product Review
    Virtual Assistance
    Community Management
    Phone Communication
  • $200 hourly
    • 0.0/5
    • (0 jobs)
    PERSONAL SUMMARY A highly motivated hardworking and dependable individual who operates with discipline and professional ethics, seeking to engage my skills in an organization whose values and goal are unique, a place that encourages development and propels one to greater height.
    Featured Skill Customer Service
    Tech & IT
    Virtual Assistance
    Google Workspace
    Problem Solving
    Critical Thinking Skills
    Leadership Skills
    Technical Project Management
  • $50 hourly
    • 0.0/5
    • (0 jobs)
    Project Manager/Scrum Master Versatile Project Manager and Banking Professional with a proven track record of delivering complex projects on time and within budget. Combines strong expertise in Agile methodologies, stakeholder management, and risk mitigation with hands-on experience in branch banking operations, business transformation, and team leadership. Adept at driving process improvements, boosting productivity, and aligning project outcomes with strategic goals. Holds multiple industry-recognized certifications, including: Professional Scrum Master™ (PSM) – Scrum.org Scrum Fundamentals Certified (SFC) – SCRUMStudy Accredited Project Manager Certification™ (APRM™) – IO4PM Diploma in Project Management – Oxford Home Study College MBA with a focus on leadership and business operations Demonstrates strong leadership and the ability to build high-performing, cross-functional teams, consistently fostering collaboration and delivering exceptional outcomes across banking and financial services. Career Highlights Increased team productivity by 50% and accelerated project delivery by 25% through the adoption of Agile/Scrum methodologies and effective utilization of project management tools like Jira, MS Project, and Confluence. Spearheaded digital transformation initiatives, leading process automation and CRM implementation, resulting in improved operational efficiency and enhanced customer experience. Transformed a consistently loss-making branch into a profitable unit by implementing a comprehensive project management plan, incorporating cost control, risk asset management, and aggressive customer acquisition strategies. Successfully managed and mentored cross-functional teams, aligning daily operations with strategic priorities and cultivating a high-performance culture. Delivered cost savings and value creation by applying structured resource allocation, vendor negotiation, and budget optimization in project execution. Led business process reengineering initiatives using tools like Visio and Balsamiq, contributing to the development of Target Operating Models (TOMs) across multiple banking partners.
    Featured Skill Customer Service
    Information Gathering
    Building
    Engineering & Architecture
    Balsamiq
    Secure SDLC
    Conference
    Miro
    Investment Banking
    Microsoft Project
    Jira
    Wireframe & Prototyping Software
    Product Management
    Scrum
    Product Backlog
  • $3 hourly
    • 5.0/5
    • (1 job)
    Are you looking for a detail-oriented and highly organized Virtual Assistant to streamline your daily operations? I specialize in email management, phone communication, scheduling and data entry, ensuring your business runs smoothly and efficiently. With a strong background in administrative support and executive assistance, I handle meeting agendas, file management, and personal administration, allowing you to focus on high-priority tasks. My expertise in Google Docs, Canva, and customer service enables me to create professional documents, manage digital assets, and provide top-notch support to clients and teams. I am committed to enhancing productivity, optimizing workflows, and delivering seamless virtual assistance. Let’s work together to keep your business organized and thriving!
    Featured Skill Customer Service
    Google Docs
    Canva
    Personal Administration
    Administrative Support
    Communications
    Executive Support
    Virtual Assistance
    File Management
    Meeting Agendas
    Data Entry
    Phone Communication
    Scheduling
    Email Management
  • $3 hourly
    • 5.0/5
    • (1 job)
    With over 3 years of experience in customer retention, data analytics, service reporting, personal/ Virtual Assistant and business solutions, I am well-equipped to optimize operations and drive business success. I specialize in leveraging data to enhance customer experiences, streamline processes, and improve retention strategies. Here’s why you should work with me: Proven Expertise in Data-Driven Solutions! 🌟🌟🌟🌟🌟 I have a strong track record of analyzing large datasets to uncover actionable insights, which I translate into strategic recommendations for business growth. My experience spans from service reporting and analytics at Fiber One Broadband Limited, where I was responsible for managing data reporting, designing surveys, and analyzing customer trends, to supervising customer retention efforts, where I led initiatives to win back churned customers and improve satisfaction rates. What I Do Best: 📊 Customer Retention & Winback: I specialize in analyzing customer attrition trends and implementing tailored retention strategies to win back churned customers. I’ve successfully managed refund, downgrade, and retention operations, improving efficiency and customer satisfaction through data-driven decisions. 📈 Data Analytics & Reporting: Expert at mining, modeling, and analyzing complex datasets to extract actionable insights. Proficient in Microsoft Excel, Power BI, and other reporting tools to visualize data and provide management with clear, strategic recommendations. I continually monitor and audit data quality to ensure accuracy and reliability for decision-making. 👨‍💼 Team Leadership & Mentorship: Skilled in mentoring and training agents to improve their problem-solving abilities, ensuring they meet performance standards and deliver exceptional customer service. I lead teams to ensure operational efficiency while maintaining a focus on customer experience and retention. PA & VA Services: As a Personal Assistant (PA) and Virtual Assistant (VA), I am adept at supporting busy professionals with a wide range of administrative tasks, allowing you to focus on your core business. My services include: 📅 Scheduling & Calendar Management: Efficiently manage your appointments, meetings, and deadlines. 💻 Administrative Support: Handling day-to-day administrative tasks, including email management, data entry, and document organization. 📞 Customer Support & Client Relations: I provide exceptional customer support, from responding to inquiries to managing communications with clients and customers. Technical Expertise & Key Skills: ✔️ Customer Analytics & Insights: Proficient in identifying trends, patterns, and customer behaviors to drive business decisions. Skilled in providing data insights that lead to process improvement and better customer service. ✔️ Data Visualization & Reporting: Experienced in using tools like Excel and Power BI to create visual reports and dashboards that make complex data understandable and actionable. I manage day-to-day reporting tasks, ensuring real-time data accuracy and alignment with business objectives. ✔️ Process Optimization: I have successfully streamlined operational processes for greater efficiency, focusing on reducing churn, optimizing refunds, and improving customer satisfaction. ✔️ Human Resources & Staff Development: Previous experience as an Assistant HR Officer, where I contributed to recruitment, onboarding, and staff development, ensuring a well-trained and motivated workforce. ✔️ Technology Proficiency: Strong command of Microsoft Office Suite (Excel, PowerPoint, Word) and Power BI for data analytics and reporting. Comfortable working with CRM systems and reporting tools to deliver actionable insights. Why You Should Hire Me: ✔️ Exceptional Communication Skills: I effectively communicate insights and recommendations to management, ensuring that complex data is presented clearly and can be acted upon. I am committed to providing regular updates and maintaining transparent communication. ✔️ Strategic Thinker with an Eye for Detail: I am dedicated to optimizing processes and continuously looking for opportunities to improve service delivery and business outcomes. My background in sociology allows me to understand human behavior, a critical asset in improving customer retention and experience. ✔️ Passion for Data & Problem-Solving: Whether I am analyzing trends or developing new strategies, I am passionate about using data to solve business challenges and drive operational success. If you’re looking for a professional who can improve your customer retention strategies, provide valuable business insights, and optimize your operations, I’m here to help. Let’s connect and see how I can add value to your team! Best regards, Emmanuel
    Featured Skill Customer Service
    Data Management
    Information Management
    Sales Analytics
    Sales Management
    Project Management
    Human Resources Analytics
    Human Resource Management
    Data Entry
    Microsoft Power BI Data Visualization
    Data Visualization
    Customer Retention
    Data Analysis
    Customer Support
    Technical Support
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