Upwork home
Sign up
Secondary

Hire the best Customer Service Representatives in Malabon, PH

Check out Customer Service Representatives in Malabon, PH with the skills you need for your next job.
Hire freelancers
  • $15 hourly
    • 5.0/5
    • (6 jobs)
    I am a skilled professional with over 5 years of experience in end-to-end loan processing, managing 4-5 applications daily while supporting 3-4 brokers simultaneously. I excel in data entry using platforms like Podium, MyCRM, Mercury, and AOL, submitting loans through Apply Online, and managing valuations and pricing approvals. My expertise extends to handling client communications, organizing documents via Google Drive, and coordinating with banks and clients to ensure smooth loan processing. Additionally, I have 2 years of experience as a Technical Support Specialist with Hostaway, where I resolved complex technical issues and was part of the team responsible for financial reporting. I am also proficient in guest communication, with 3 years of experience working as a Guest Communication Specialist for OTAs such as Airbnb, VRBO, and Booking.com. This involved managing reservations, handling guest inquiries, and ensuring a seamless booking experience. I’m committed to providing top-notch service and support, bringing a diverse skill set that combines technical proficiency, customer care, and effective process management.
    Featured Skill Customer Service
    Zendesk
    Phone Support
    Shopify
    General Transcription
    Email Communication
    Data Entry
  • $5 hourly
    • 5.0/5
    • (4 jobs)
    I have been in the customer service industry for more than 8 years and have been recognized multiple times for outstanding performance. I take pride on having experienced both sales and customer support lines of business of the travel industry. I consider myself an expert in the field as I have in-depth knowledge on different sectors of the travel industry including hotel reservations, flight, experience and tours and car rentals. I have a very strong work ethic that is based on being dependable, expertise and professionalism. I am excited to share my acquired skillset to great people looking to grow their business.
    Featured Skill Customer Service
    Booking Management System
    Product Knowledge
    Sales
    Travel Planning
    Lead Generation
    Phone Support
    Inbound Inquiry
    Email Support
  • $20 hourly
    • 4.7/5
    • (4 jobs)
    Knowledgeable in Customer Service and Technical Support with over seven years of experience in the BPO Industry.
    Featured Skill Customer Service
    Sales
    Customer Support
    Email Communication
    Data Entry
    Technical Support
    Sales Development
    Email Support
    Online Chat Support
  • $12 hourly
    • 5.0/5
    • (5 jobs)
    Customer Service & Account Management Expert | 10+ Years of Proven Success With over 10 years of expertise in customer relations, support, and account management, I have consistently delivered exceptional service and measurable results for the companies I've worked with. My experience spans BPO, sales, account management, and freelancing, working with top brands like FedEx, WellCare, Swanson Vitamins, Flagship One Inc., Ray Tax Law Group, and OrbioWorld. I am a versatile and results-driven professional, adept at handling high-volume environments while maintaining top-tier customer satisfaction. Whether working independently or within a team, I bring efficiency, dedication, and a passion for delivering excellence. Technical Proficiency & CRM Expertise I have extensive experience using various CRMs and customer support platforms, including: ✅ Zoho, Freshdesk, Salesforce, OneSource, SharePoint, CareConnects, QuickConnects, Helpdesk, Citrix, DOS, Hydra, and more. I leverage these tools to streamline communication, improve workflow efficiency, and enhance customer engagement. My ability to quickly adapt to new technologies ensures seamless integration into any organization. Key Strengths & Professional Attributes: ✔ Customer-Centric Approach – Providing exceptional support via phone, live chat, and email with accuracy and professionalism. ✔ Sales & Account Management – Driving revenue growth and building strong client relationships. ✔ Problem-Solving & Adaptability – Quick thinking and solution-oriented mindset in fast-paced environments. ✔ Interpersonal & Communication Skills – Strong ability to connect with clients, colleagues, and stakeholders effectively. ✔ High-Volume & Deadline-Driven Work – Thrives in demanding settings while maintaining quality service. Career Highlights & Achievements: 🔹 Ray Tax Group (TXPTR Law Group) – Customer Service Representative (6 months) – Used Freshworks for phone and email support in Texas property tax services. 🔹 Flagship One Inc. – Account Manager / Sales Representative / Customer Service Representative (2 years, 2 months) – Managed CRM operations using Zoho, Hydra, and Eversign. Successfully closed over $200,000 in sales for automotive ECMs and related products. 🔹 OrbioWorld (E-Commerce, Europe-based) – Customer Service Specialist – Email Support (5 months) – Managed multilingual customer interactions via Freshdesk. 🔹 Alliance in Motion Global Inc. – Gold Executive Distributor – Achieved $414,000 in product sales. 🔹 FedEx OneCall – Premier High Revenue Email Specialist (1 year 4 months) – Managed accounts using SharePoint & Salesforce. 🔹 FedEx Chat Support Specialist (6 months) – Provided real-time support via Salesforce & SharePoint. 🔹 E-Commerce (Food Supplement Industry) – Inbound Sales CRM Specialist (1 year 5 months) – Used Salesforce, DOS, and Helpdesk to drive conversions. 🔹 VPN Services – Admin & Sales (7 months) – Created user accounts, conducted product demos, and sold via social media. 🔹 WellCare PDP Part D – Inbound CRM Specialist (1 year 1 month) – Proficient in Careconnects, Citrix, Quickconnects. 🔹 I.T. Log Works (Internet Café) – IT Admin (1 year 6 months). 🔹 Sales Associate (Various Companies) – 3 years of experience in sales and customer relations. Why Hire Me? ✅ Immediate Value: I bring expertise that translates to real ROI for your company. ✅ Quick Learner: I adapt to new systems and processes efficiently. ✅ Reliable & Results-Oriented: I take ownership of my role and strive for excellence. I’m eager to bring my skills and experience to your company. If you’re looking for a dedicated, customer-focused professional, let’s connect! 📩 Get in touch today, and let’s make an impact together.
    Featured Skill Customer Service
    Freshworks CRM
    High-Ticket Closing
    Google Workspace
    Customer Onboarding
    Email Communication
    Phone Communication
    Microsoft PowerPoint
    Zoom Video Conferencing
    Graphic Design
    Customer Relationship Management
    Virtual Assistance
    Zoho CRM
    Sales & Marketing
    Online Chat Support
  • $6 hourly
    • 5.0/5
    • (2 jobs)
    I am new in this industry but I am hoping that my experience will help me accomplish this kind of role if you are looking for customer service or technical support. I believe that there is a room for improvement to have a chance to become any better. Looking forward to your kind consideration to gain experience in this field and serve the company at my level best.
    Featured Skill Customer Service
    Technical Support
    Phone Communication
  • $7 hourly
    • 4.1/5
    • (15 jobs)
    Top-rated administrative support for a Canadian company for more than 10 years. Unparalleled customer satisfaction, using more than 6 years of experience in Customer Service and Technical Support for U.S. clients.
    Featured Skill Customer Service
    Microsoft Access
    Administrative Support
    Customer Support
    Technical Support
    Microsoft Word
    Microsoft Excel
    Microsoft PowerPoint
    Email Communication
  • $10 hourly
    • 5.0/5
    • (11 jobs)
    Hi! Thanks for checking in. My name is Jan from Metro Manila, Philippines. 3 years in a work-from-home setup as Real Estate Virtual Assistant, Executive Assistant, and Acquisition Support for some reputable Realtors/Agents and Real Estate Investors/Wholesalers. 3 years in the call-center industry as a Customer Service Professional, handling a technical/sales and a healthcare account. Some of my main tasks are sending and receiving emails, sending text messages as well as taking incoming calls, and making outbound calls. I also have experience underwriting property, writing contracts, and building a spreadsheet or an excel file. My skills grew over time and I have learned transaction coordination, content creation, social media management, and blog writing. I work hard and I have extensive knowledge in the real estate industry and I can offer as much assistance to grow your business. Specialties: **Phone and Email Support (Strong verbal and written communication skills) **Lead Generation through Social Media Marketing and Email Marketing (Sales Handy and MailChimp) **Transaction Coordination and Document preparation (Dotloop and Docusign) **Social Media Management (Facebook, Twitter, Instagram, Linkedin) **Content Creation (Canva, Adobe Sparks, Adobe Photoshop) **Search Engine Optimization (Keywords, Backlinking, On-Page and Off-page Optimization) **Property Research, Due diligence & Property Marketing (Zillow, Trulia, Redfin, Craigslist, Marketplace, MLS, Propstream, Propelio, REI Automator) **Skip Tracing (BeenVerified, Lead Sherpa, LocatePlus, Peoplefinder, 411, Truepeoplesearch, etc.) **CRM (Podio, Lionsdesk, Zoho, CINC, Follow Up Boss, Agent Locator, Landvoice, Slack) **Project Management & Communication (Asana, Hubstaff, Slack, Monday, WhatsApp, **Softphone, Dialer and Text Blast (Mojo, CallTools, Ring Central, CallRail, Skype, Google Voice, Better voice, Dialpad, REI Rail, Lead Sherpa, Simple Texting, Dialpad) **Google (GSuite, Google Spreadsheet, Google Calendar, Google Docs) **Microsoft (MS Excel, MS Word, MS Powerpoint, MS Outlook) Let's talk some time!
    Featured Skill Customer Service
    Real Estate Investment Assistance
    Lead Generation
    Administrative Support
    Cold Calling
    Data Entry
    Social Media Lead Generation
    Phone Communication
    Social Media Management
  • $6 hourly
    • 4.9/5
    • (4 jobs)
    Hello, Future Client! I’m Honey from Manila, Philippines, and I’m thrilled to share the range of services I offer: ✅Customer Service ✅Technical Support ✅Graphic Design (using Adobe Photoshop, Illustrator, and Canva) ✅Video Editing ✅Social Media Management (Facebook, Instagram, and TikTok) ✅Calendar Management ✅Data Entry ✅Administrative Tasks Let’s connect! I look forward to working with you.
    Featured Skill Customer Service
    Phone Support
    Online Chat Support
    Hardware Troubleshooting
    Technical Support
    Image Editing
    Photo Editing
    DSL Troubleshooting
    Data Entry
    Adobe Photoshop
    Graphic Design
  • $10 hourly
    • 5.0/5
    • (2 jobs)
    Hi Good Day! My name is Anthony, 33 years of age, graduated with a degree of Bachelor of Science in Nursing. I have been in the Business Process Outsourcing Industry for more than a decade. Worked as a customer service representative, technical support representative as well as a chat support representative. I have both good written and oral communication skills in English. I am also proficient when it comes to computer applications and software. I am highly organized and proficient in working as a team, I can also work and deal well with people from all levels of the organization. I'm looking for a company that will help me develop my personal aptitude and foster my abilities with enthusiasm and willingness to learn.
    Featured Skill Customer Service
    Online Chat Support
    Technical Support
    Typing
    Scheduling
    Microsoft Word
    Email Support
    Appointment Scheduling
    Microsoft Excel
    Medical Records Research
  • $6 hourly
    • 4.7/5
    • (10 jobs)
    Hi there! I'm Yani, your go-to Administrative Assistant and Social Media Manager, ready to make your business shine. Curious to know what I bring to the table? Dive into my work experience and see how I can help you! Work Experience As an Administrative Assistant, I excel at: * Fielding Telephone Calls: Juggling calls like a pro and ensuring every visitor feels welcome. * Creating Spreadsheets and Presentations: Crafting killer spreadsheets and presentations that wow! * Scheduling Meetings and Appointments: Keeping your schedule smooth and stress-free. * E-mail Management: Turning your inbox into a well-oiled machine. * Social Media Management: Making your social media pop and sizzle. * Digital Marketing & Content Creation: Creating content that catches the eye and drives engagement. Tools and Applications I’m a whiz at using these tools and apps: * Mailerlite/Flodesk/AuthorEmail * Canva/Adobe * Smarterqueue/Social Pilot/Hootsuite/Later * Hubstaff/Basecamp/Trello * Vellum * Bookfunnel, Book Clicker, and StoryOrigin Additional Expertise I've had the pleasure of assisting writers, real estate agents, and more, bringing my social media magic to help them shine. I’m here to make your life easier and your business grow. Ready to make things happen? Just DM me! I can't wait to meet you and start our journey together. Thank you, Jennyan
    Featured Skill Customer Service
    Ebook Design
    Ebook
    Microsoft Excel
    Customer Support Plugin
    Data Entry
    Social Media Marketing
    Administrative Support
    MailerLite
    Social Media Design
    Email Support
    Social Media Management
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    Hello there! I hope I can be of service to you. I am a very enthusiastic person with 9 years of experience in customer service. I am a fast learner and I always do my best in every task assigned to me. I am equipped with a home office with the necessary pieces of equipment to efficiently work from home.
    Featured Skill Customer Service
    Typing
    Wardrobe Styling
    Data Entry
    Aviation
    Medical Transcription
    General Transcription
    Administrative Support
  • $8 hourly
    • 5.0/5
    • (11 jobs)
    Hello! I write email first lines that convert emails into meetings by making sure each of them is well-researched, impactful & passionately written. I've been working in this niche for over 2 years now and have written lines across multiple industries including Fintech, SAAS, eCommerce ( Fashion, Home & Garden, Toys & Hobbies), nonprofit and many more! I also have years of experiences working in the BPO industry. Feel free to reach out - have a great day!
    Featured Skill Customer Service
    Interpersonal Skills
    Customer Support
    Prospect Research
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    Order Processing Representative experience in handling inbound, outbound calls. Processing order properly with correct procedure. Highly efficient in analyzing and researching information. Delivering excellence in the management of processes, procedure.
    Featured Skill Customer Service
    Outbound Sales
    Email Communication
    Social Customer Service
    Communication Skills
    Order Processing
    Inbound Inquiry
    Email Support
    Phone Support
  • $10 hourly
    • 5.0/5
    • (2 jobs)
    Several years experience as Production and Quality Controller. Strong skills in Customer Service such as Word, PowerPoint, Excel and other O365 application. Good skills in analyzing problems, developing plans, conducting tests and making recommendations based on facts obtained from research papers. Experienced with dealing with people of diverse cultural background. Excellent time-management, problem solving and decision-making abilities.
    Featured Skill Customer Service
    Mandarin Dialect
    Adobe Lightroom
    Presentation Design
    Adobe Photoshop
    SAP
    Microsoft Excel
    PPTX
    Adobe Audition
    Adobe After Effects
    Microsoft Office
    Business Presentation
    Management Skills
    Presentations
  • $10 hourly
    • 5.0/5
    • (2 jobs)
    With 10 years of experience supporting US-based clients, including 8 years in the BPO industry, I have developed strong expertise in customer service, sales, and client retention. My experience spans both business-to-consumer (B2C) and business-to-business (B2B) environments, which has given me a versatile skill set for addressing the diverse needs of clients. Working with eCommerce companies and in digital marketing has also provided me with a deep understanding of how to meet customer expectations in fast-paced, results-driven environments. I am skilled at delivering exceptional support through voice, email, and chat, ensuring issues are resolved quickly and efficiently across multiple channels. In addition, I bring 5 years of team management expertise, where I’ve strengthened my leadership abilities and learned how to build high-performing, collaborative teams that drive success. I thrive on challenges, adapt quickly to new situations, and maintain a strong focus on achieving the best possible outcomes for clients and the business. If you’re looking for someone who values quality work, brings a proactive attitude, and is eager to make a meaningful impact, I’d love the opportunity to connect and discuss how I can help your business succeed.
    Featured Skill Customer Service
    Invoicing
    Quality Audit
    Sales
    Troubleshooting
    Customer Retention
    Account Management
    Email Support
    Team Management
    Online Chat Support
  • $8 hourly
    • 5.0/5
    • (6 jobs)
    Experienced Technical Support professional skilled in diagnosing and resolving issues, effectively communicating complex solutions to users for timely issue resolution. - Demonstrates responsibility, efficiency, and adaptability. - Thrives in team environments, excelling under pressure. - Proficient in computer operations with strong comprehension skills. - Possesses exceptional verbal and written communication abilities. - Exhibits excellent interpersonal and customer service acumen. - Maintains a professional and courteous telephone demeanor. - Capable of translating technical concepts for both technical and non-technical audiences. - Utilizes strong analytical and problem-solving capabilities. - Holds prior experience in a Shift Manager role, overseeing agents or freelancers and managing their schedules effectively.
    Featured Skill Customer Service
    Data Entry
    Communication Etiquette
    Troubleshooting
    Ticketing System
    Customer Support
    Technical Support
    Email Communication
    Computer Skills
    Online Chat Support
    Email Support
  • $6 hourly
    • 5.0/5
    • (3 jobs)
    Hi! Thank you for visiting my profile. I've been in the customer service industry for 8 years, assisting U.S.-based customers. I find fulfillment in engaging with customers and aiding them in resolving any issues or concerns they may have. I aim to address customer needs effectively and ensure their satisfaction with the service provided. I specialize in post-sales customer support, offering assistance as a chat support representative, virtual assistant for your store, expert in email handling, or dedicated customer service professional. I'm eager to lend my expertise wherever needed. Please don't hesitate to reach out to me so that we can discuss how my skill set can work for you and your business.
    Featured Skill Customer Service
    Shopify Dropshipping
    Scheduling
    Sales
    Typing
    Technical Support
    Email Support
    Online Chat Support
  • $9 hourly
    • 5.0/5
    • (1 job)
    Hi, I am Rosemarie (Rem), and I am a Provider Services Representative for more than 3 years now. I am handling all types of LOB from Commercial PPO, HMO, POS to Medicare 65 plus accounts for any IP and OP services including Specialty Medications administered professionally. I had processed Prior Authorization for Medication Requests (Pharmacy Benefit). ____ Consistent Top Performer on the Intake Team Cross-Skilled Associate (can work via Phone Calls and Fax) Work with minimal supervision Familiarity with Medical Terminologies and Codes
    Featured Skill Customer Service
    Healthcare Software
    Healthcare Common Procedure Coding System
  • $5 hourly
    • 5.0/5
    • (1 job)
    Currently been working as a Team leader for almost 2 years and been with the BPO industry for 10 years. I have been with IBM Citibank , and Convergys
    Featured Skill Customer Service
    Leadership Skills
    People Management
    Technical Support
  • $8 hourly
    • 5.0/5
    • (1 job)
    CUSTOMER SERVICE REPRESENTATIVE I am an experience customer service representative handling multinational customer with broad knowledge o different categories of service. My experience provide me better understanding on interacting with customer, provide best solution and building trust and loyalty. SKILLS Fast learner and dependable February 26, 2019 to May 30, 2019 Experience with Internet Explorer Experience with Microsoft Office Handled telco prepaid account with concern about network and device issue. We activate new sim on new Experience with Salesforce device. Add and remove features on the plan. Process Good with both oral and written communication payment and refunds.
    Featured Skill Customer Service
    Troubleshooting
    Microsoft Office
    Salesforce CRM
    Phone Communication
  • $8 hourly
    • 5.0/5
    • (1 job)
    📢 Buy my time so you can focus on more important things. Let me be your digital side kick! 🌟I can help you: 👉 Improve your work-life balance. 👉 Save time and money. 👉 Stay Organized. ⚙️ EXPERTISE ●Quality Analyst (4 yrs) ● Customer Service (10 yrs) ● Virtual Assistant (2 yrs) ●Administrative Task ● Appointment Scheduling (google meet/zoom) ● Inbox/Email Management ● Calendar Management ● Light Image editing ● Data Entry ● Research 🔥 BPO/Call Center ● Customer Service Phone, Email, Chat (10+Years of Experience) ● Call Quality Analyst (4+ Years of Experience) ● Technical Support (2+ Years of Experience) ● Virtual Assistant (2+ Years of Experience) ● Personal Assistant (1+ Years of Experience) 🛠️ TOOLS I USE: ● Microsoft Office (Word, Excel, PowerPoint, Teams) ● Google Workspace ● Google Suite ● Quickbooks ● Salesforce ● Chat GPT ● Zendesk ● Asana ● Canva ● Notion 📲 COMMUNICATION: ● Google Meet ● Google Chat ● Messenger ● MS Teams ● Discord ● Slack ● Zoom ● Viber
    Featured Skill Customer Service
    Google Workspace
    Customer Experience
    Data Collection
    Quality Assurance
    Data Entry
    Canva
    Virtual Assistance
    BPO Call Center
    Technical Support
    Quality Audit
    Data Analysis
    Online Chat Support
    Email Support
  • $12 hourly
    • 5.0/5
    • (1 job)
    🔥🔥🔥Are you in need of a highly skilled and motivated Virtual Assistant and Customer Support expert? Look no further! With a remarkable 14-year experience serving as a valuable asset for multiple International Companies, I am confident in my ability to deliver exceptional results.🔥🔥🔥 Throughout my career, I have successfully handled various challenging situations, including managing irate customers, efficiently handling order fulfillment and claims processes. Rest assured, I am a dedicated professional who values ethics, professionalism, and honesty above all. Being a Virtual Assistant, Support Specialist, Moderator, and Senior Analyst has truly become my passion. I am constantly seeking opportunities to expand my knowledge and skills, ensuring that I stay up-to-date with the latest industry trends. With a wealth of knowledge at my disposal, I am more than capable of meeting your requirements with excellence. Here are my areas of expertise: 📌 Organizational Skills - Let me help you streamline your tasks and ensure maximum efficiency. 📌 Exceptional Communication Skills - I excel in effective and clear communication, ensuring seamless collaboration and understanding. 📌 Strong Leadership Abilities - As a natural leader, I can confidently take charge, ensuring smooth operations and successful outcomes. 📌 Administrative Tasks - From managing emails to scheduling appointments, I am well-versed in comprehensive administrative support. 📌 Basic Photoshop and Video Editing - Bring your visual content to life, as I possess foundational skills in image and video editing. 📌Phone, Email and Chat Support - Allow me to take care of your customer inquiries, providing timely and accurate support. 📌 E-commerce Operations - With my experience in e-commerce, I can assist in managing your business smoothly. By choosing me, you are selecting a dedicated professional who will go above and beyond to exceed your expectations. Let's collaborate and achieve greatness together! Don't hesitate to contact me now to discuss how we can embark on mutually beneficial freelance projects. Application/Software commonly used: ADP Workforcenow Siebel Oracle CEH CRM Cisco Bomgar Zendesk Salesforce Freshdesk Intercom eDesk Trello Monday.com ClickUp Asana Notion Shopify Amazon MS 365 MS Office Slack Canva Audacity Sales Navigation Zoom Loom Filmora Adobe Creative
    Featured Skill Customer Service
    eClinicalWorks
    Ecommerce
    Leadership Training
    Social Media Content Creation
    Public Speaking
    Sales Management
    Quality Assurance
    Remote Connection Support
    Email Campaign Optimization
    Leadership Coaching
    Project Management
    Social Media Management
    Team Management
  • $6 hourly
    • 4.9/5
    • (1 job)
    I love connecting with people and helping them find what they need! My experience in sales and customer service has allowed me to master the art of selling, listening, problem-solving, and making sure everyone walks away happy (and with a great product/service).
    Featured Skill Customer Service
    Customer Experience
    Sales Call
  • $60 hourly
    • 0.0/5
    • (0 jobs)
    - Customer Service ( Non-tech/tech ) - Encoder - Computerized ( Hardware / Software ) - Documentations
    Featured Skill Customer Service
    Techno
    Server
    Technical Support
  • $34 hourly
    • 0.0/5
    • (0 jobs)
    I am a dynamic and results-driven professional with over a decade of experience spanning the information technology, banking, and financial services sectors. A graduate of the University of the East Caloocan with a Bachelor of Science in Information Technology, I bring a unique combination of technical proficiency and customer-focused service excellence to every role I undertake. My professional journey began in IT support, where I honed my technical skills as an IT Helpdesk Engineer at ANSI Information Systems, supporting point-of-sale (POS) systems and server environments. This early experience built a strong foundation in troubleshooting, system maintenance, and client communication—skills that continue to serve me well today. As my career evolved, I transitioned into the financial services industry, where I have accumulated more than nine years of specialized experience in banking operations, client servicing, and fulfillment. At institutions such as PNB Savings Bank, Security Bank Finance Inc., and most recently Rizal Commercial Banking Corporation (RCBC), I have consistently been recognized for my ability to improve operational efficiency, enhance client satisfaction, and manage complex banking transactions and after-sales support with precision. In my current role as Service Officer – Assistant Manager at RCBC, I lead implementation efforts for e-channel platforms and cash management services within the Transaction Banking Group. I am responsible for overseeing client communications, managing custom product rollouts, ensuring compliance with Anti-Money Laundering (AML) protocols, and analyzing operational data to drive process improvements. I am also involved in the end-to-end management of product enrollments and administration setup for our digital channels. Prior to this, I served as Customer Experience and Fulfillment Officer – Junior Assistant Manager at SB Finance, where I led the fulfillment of loan servicing processes and post-sales customer inquiries. I supervised frontline teams, ensured accurate resolution of customer concerns, and was instrumental in data extraction and report preparation for regulatory compliance. My proactive approach led to the documentation and implementation of several process improvements, strengthening the organization’s service delivery. Earlier in my banking career, I held a specialist role supporting housing and auto loan products at PNB Savings Bank and Philippine National Bank, where I provided administrative and client-facing support, handled dispute resolution, and collaborated across departments to ensure timely and high-quality customer service. My core competencies include: Customer Service & Fulfillment: Proven ability to handle complex customer needs with professionalism and empathy. Process Improvement: Consistently identifies and implements solutions that streamline operations and enhance service. Project & Product Implementation: Skilled in launching and managing e-channel solutions for transaction banking clients. Technical Acumen: Strong background in IT support, data management, and system integration. Compliance & Risk Management: Committed to regulatory adherence and best practices in AML and data privacy. My contributions have not gone unnoticed—I was honored with the Outstanding Client Servicing Specialist Award at PNB Savings Bank in 2018 and more recently received the Brilliant Sapphire Award at SB Finance for my role in a key project implementation. Throughout my career, I’ve maintained a commitment to growth through continuous learning, having completed training in cybersecurity, customer service, and operational risk awareness through various professional development programs and platforms like LinkedIn Learning and SBC Academy. I am known among peers and leaders as a dependable professional with strong interpersonal skills, capable of navigating both the technical and human sides of business. I take pride in being able to adapt to evolving challenges while maintaining a consistent focus on customer satisfaction and organizational goals. Let’s Connect 📧 Email: anchelarmenta@gmail.com
    Featured Skill Customer Service
    Data Entry
    Virtual Assistance
  • $10 hourly
    • 4.8/5
    • (8 jobs)
    I have 10 years of service in the field of Customer Service. I worked for some of the biggest Contact Center in the Philippines namely Convergys, VXI, Transcom, Ingram Micro and Task Us. I am capable of handling different lines of business for customer service support, technical support, financial accounts, inbound and outbound sales and account management. Being in the contact center industry for the longest time I was able to bag some recognition from clients like being Best of the Best for AT&T Mobility. One of the largest closed Sales for Ingram Micro Philippines at $70,000. Consistent MVP providing the best customer service experience for clients that I worked for. With the years of experience I was able to prove myself and was able to be promoted for different roles such as Subject Matter Expert which assist inquiries and take escalation concerns. Four years out of my 10 year experience is being a Team Leader. As part of the management I was able to promote a "work hard have fun" culture in the office. I was able to achieve my goal which is to motivate and develop teammate to achieve and exceed performance goals consistently. I am a yellow belt six sigma which I earned from Ingram Micro. I also graduated the Achieve Leadership program from Transcom. I am looking to contribute my experience in customer service field and my skills such as being flexible, multitasking, quality and quantity of work and the ability to work under pressure.
    Featured Skill Customer Service
    Virtual Assistance
    General Transcription
    Customer Support
    Technical Support
    Online Chat Support
    Slack
    Time Management
    Email Communication
    Data Entry
    Microsoft Excel
    Communications
    Accuracy Verification
  • $20 hourly
    • 4.7/5
    • (4 jobs)
    Results-oriented and strategic-minded Assistant Director of Sales Operations with a proven track record of optimizing sales processes, driving revenue growth, and enhancing overall sales team performance. Adept at developing and executing sales strategies, leveraging data-driven insights, and fostering cross-functional collaboration. Strong leadership skills with a focus on continuous improvement and achieving business objectives. Key Skills Sales Strategy Development Sales Planning and Forecasting Sales Process Optimization Data Analysis and Reporting Technology Management (CRM, Sales Automation) Sales Training and Development Cross-Functional Collaboration Budget Management Performance Measurement and Metrics Policy and Procedure Development Customer Relationship Management Spearheaded the development and implementation of sales strategies Led a team in optimizing sales processes, reducing the sales and improving overall efficiency. Utilized data analysis to identify key performance indicators and implemented measures to enhance sales team productivity. Successfully managed the implementation of a new CRM system, resulting in improved data accuracy and enhanced sales team collaboration. Coordinated sales planning and forecasting activities, contributing to growth in sales revenue. Developed and delivered comprehensive sales training programs, resulting in increase in individual and team performance. Implemented cost-saving measures, leading to a reduction in sales operations expenses while maintaining high performance standards. Collaborated with marketing teams to align sales and marketing strategies, resulting in more effective lead generation and conversion.
    Featured Skill Customer Service
    Sales Development
    Training
    Procedure Development
    Internal Reporting
    Campaign Reporting
    Data Analysis
    Technology Management Solutions SIMS
    Process Optimization
    Performance Management
    Project Management Office
    CRM Development
    Sales Strategy
    Customer Support
    QA Management
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Trusted by

How do I hire a Customer Service Representative near Malabon, on Upwork?

You can hire a Customer Service Representative near Malabon, on Upwork in four simple steps:

  • Create a job post tailored to your Customer Service Representative project scope. We’ll walk you through the process step by step.
  • Browse top Customer Service Representative talent on Upwork and invite them to your project.
  • Once the proposals start flowing in, create a shortlist of top Customer Service Representative profiles and interview.
  • Hire the right Customer Service Representative for your project from Upwork, the world’s largest work marketplace.

At Upwork, we believe talent staffing should be easy.

How much does it cost to hire a Customer Service Representative?

Rates charged by Customer Service Representatives on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.

Why hire a Customer Service Representative near Malabon, on Upwork?

As the world’s work marketplace, we connect highly-skilled freelance Customer Service Representatives and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Customer Service Representative team you need to succeed.

Can I hire a Customer Service Representative near Malabon, within 24 hours on Upwork?

Depending on availability and the quality of your job post, it’s entirely possible to sign up for Upwork and receive Customer Service Representative proposals within 24 hours of posting a job description.

Looking to hire for long-term or full-time assignments? See how Full-time hiring on Upwork simplifies the process.