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Hire the best Customer Service Representatives in Mandaluyong City, PH

Check out Customer Service Representatives in Mandaluyong City, PH with the skills you need for your next job.
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  • $7 hourly

    • 5.0/5
    • (11 jobs)
    • Freelancing since October 2019 as Technical Support Analyst(BYOF) • With 10 years of experience in BPO industry • Had handled Sales, Customer service, Technical Support, Accounts Receivable and Helpdesk positions • Hitting quotas and metrics regularly • With 2 years of experience in real estate industry (Part-time Sales Agent)
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Facebook Ads Manager
    Troubleshooting
    Bug Reports
    Computer Skills
    Slack
    Microsoft Office
    Telemarketing
    Helpdesk
    Technical Support
    Phone Support
    Zendesk
    Email Support
    Online Chat Support
  • $10 hourly

    • 5.0/5
    • (3 jobs)
    Seasoned and well-rounded Customer Service Team Leader specializing in customer service, order placement, replacement, and resolutions for B2C and B2B. My goal is to complete tasks efficiently that will help your business succeed; manage your day-to-day operations according to your goals, and create opportunities that get you closer to your vision. I am highly trainable, quick to pick up new skills, and obsessed with growth. Core Competencies: + Experienced in recruitment, development, and discipline of a highly engaged team. + Project Management- responsible in planning and overseeing a project to ensure they are completed successfully in a timely manner. + Basic SEO and Keyword Research + Adept at creating reports and documentation + Scheduling and Task Management + Data Collection and Research + Strong problem-solving and decision-making skills with the ability to effectively handle multiple priorities in a changing environment. + Administrative Support- Manage phone, chat, and email accounts. I can also make travel arrangements having an airline travel account background. +Manage daily customer service operations and act as the first point of contact for customers and distributors. Customer Service Experience: - Extensive email and chat support background - Manage and Order tracking - Handle refunds, returns, and exchange - Handle customer complaints and offer a valid solution to the problem - Chat with customers - Handle customer service tickets and provide appropriate solutions and alternatives - Handle B2B orders + MS Office, Google, Canva, Slack, Asana +LiveChat, Lightspeed, Picqer, Visma, DeepL Translator I want to help you. So send me a message and let’s get started!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Order Tracking
    Online Chat Support
    Email Support
    Ecommerce
    Customer Support
    Market Research
    Amazon FBA
    Product Knowledge
    Email Communication
    Administrative Support
    Data Entry
    SEO Keyword Research
  • $15 hourly

    • 5.0/5
    • (5 jobs)
    I have over 10 years of experience in Debt Collections, both first-party and third-party Collections. I have handled various financial accounts from Major banks, financial industries, utilities, and telecom companies. My experience and training made me the person I am today who is goal-oriented, driven, competitive, persistent, and passionate. I have a lot to offer, and I always go beyond expectations.
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    Virtual Assistance
    Property Management
    Salesforce
    Yardi Software
    Lawpay
    Telemarketing
    Customer Support
    Cold Calling
    Appointment Setting
    Underwriting
    Debt Collection
    Accounts Receivable
    Legal
    Email Support
  • $7 hourly

    • 5.0/5
    • (4 jobs)
    Professional and good at communication and understanding clear guidelines Works hard and not afraid to take risks Efficient and detail oriented Quick at typing and high accuracy rate Open availability and flexibility with hours Quick learner Skillset includes: General Admin Data Entry Research and Development Email Management Calendar Management Data Management and Organization Basic Photo Editing
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    Bookkeeping
    Intuit QuickBooks
    Accounting Basics
    Lead Generation
    Accounting Tools Setup
    Technical Support
    Accounting Software
    Data Entry
    Microsoft Office
  • $7 hourly

    • 4.6/5
    • (13 jobs)
    🟩 Customer Service Specialist with 5+ years of experience identifying and resolving simple and complex customer concerns with minimal supervision, as well as performing various admin tasks while providing absolute customer and client satisfaction. How Can I Assist You as a Virtual Assistant: • Email Handling • Email Management • Calendar Management • Internet Research • WordPress Management • Social Media Management • Gsuite and MSOffice • Data Entry and Transcription • Office Administration • Graphic Design • Content Creation Show me what needs to be done, and you can be confident that I will take care of it for you. My major priority is to produce high-quality results in everything I do so let's talk about these services if you're interested!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Email Support
    Online Chat Support
    Social Media Management
    Central Reservation Systems
    Office Administration
    Data Entry
    Google Docs
    Technical Support
    English
  • $13 hourly

    • 5.0/5
    • (4 jobs)
    I have extensive knowledge in all areas of Customer Service. Starting with advanced English speaking and writing skills. I have also gained skills in managing business-to-business clients as well as the general public. I am a fast learner and I get to grips with new IT systems and processes very quickly. I have a can-do attitude and bubbly personality which can be infectious and helps me with all manner of service roles.
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    Medical Referrals
    Electronic Medical Record
    Medical Report
    Medical Terminology
    Medical Records
    Supervision
    Product Knowledge
    Team Management
    Customer Support
    Social Media Management
  • $12 hourly

    • 4.9/5
    • (4 jobs)
    I am looking for a client who wants me to help in their daily lives. Even make posters, or any graphic designs, powerpoint presentations or logo for them. Someone who is willing to build a professional relationship with me as their virtual assistant, helping each other grow and nurture professionally.
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    Digital Marketing Materials
    Data Entry
    Online Chat Support
    Social Media Management
    Music Production
    Multitasking
    Virtual Assistance
    Microsoft PowerPoint
    Graphic Design
    Poster Design
  • $8 hourly

    • 5.0/5
    • (4 jobs)
    1. Sourced 40-50 quality candidates per day using LinkedIn and other sourcing platforms 2. Responsible for researching new prospective clients thru online research with the use of search engine optimization 3. Responsible for validating the information obtained online about various companies thru Survey calls 4. Performed cold calling to prospective clients in order to establish a business relationship and set up an appointment between our company's founder and the client's key decision-maker. 5. Provided training to newly transferred research associates on efficient research and information validation 6. Mentored new Business Development Associates
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Email Marketing
    Sales Development
    Financial Management
    Business Development
    Debt Collection
    Email Support
    Ticketing System
    Sourcing
    Online Research
    Cold Calling
    Lead Generation
    Telemarketing
  • $12 hourly

    • 5.0/5
    • (56 jobs)
    Jello! Welcome to my UpWork Profile. Here's what you need to know about me: 9 years experience working homebased in Upwork. (I was already here when it was still oDesk) 3 years working in BPO companies in Manila. I have worked as Subject matter expert and trainer for new hires. 1 year as an English tutor to international students. Here's a list of my past work experiences before UpWork: Customer and Tech and Sales Support for AT&T and T-mobile Subject Matter Expert and Academy-Bay Coach for AT&T Lead Generation Specialist for a mortgage company Here's a list of some of my past work experiences in UpWork: Email, Chat, Phone and Admin Support for e-Commerce brands Instagram and Facebook Marketer for Supplements, Clothing, Home Goods and Beauty Brands Influencer Support and Outreach Specialist Appointment Setter for Aesthetic Clinics based in the US Quality Analyst for an electronic brand Data Entry and Web Research Specialist Lead Generation Specialist for a Food Delivery App Profile, Article and Blog writer Virtual Assistant and Admin Support Supply Chain Manager Here are some of the softwares I have used: Zendesk, FrontApp, Gmail Shopify, Amazon Byrd, Shipmonk, Supply Chain Solutions, Keep Space Canva, Adobe Photoshop Hubspot, Mailchimp, Instantly, Dripify
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    Influencer Marketing
    Instagram Marketing
    Email Marketing
    Lead Generation
    Email Communication
    Online Chat Support
  • $10 hourly

    • 4.7/5
    • (21 jobs)
    I have been with the Call Center industry for 12 yrs I have outstanding skills in Sales, Marketing, Customer Service, and Lead Generation. I'm proficient in Ms Office (word, excel, powerpoint and adobe), Internet Explorer and any other internet sites. I have excellent interpersonal skills and the ability to think quickly and handle difficult clients. I can communicate clearly and effectively in many mediums, particularly in English by emails, social media platforms, verbally with lists and phone messages, and on the phone communication also includes listening skills and the ability to follow directions. Be able to finish the given task in a timely manner with excellent results and can work well with others.
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    Zoho CRM
    Telemarketing
    Lead Generation
    Sales
    Market Research
    HubSpot
    B2B Marketing
    Advertising Management
    Outbound Sales
    Social Media Lead Generation
    Marketing Management
    Business with 100-999 Employees
    Internet Marketing
  • $10 hourly

    • 4.8/5
    • (5 jobs)
    A confident, natural and driven sales person who is interested in working for company’s/client's who are market leaders in their respective fields. Possessing clear evidence of achievement in areas such as lead generation, sales and telemarketing. I am an exceptional person who is willing to go that extra mile to deliver superb results.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Virtual Assistance
    Lead Generation
    Data Mining
    Management Skills
    Call Center Management
    English
    Administrative Support
    Phone Communication
    Outbound Sales
    Inbound Marketing
    Telemarketing
  • $10 hourly

    • 4.4/5
    • (11 jobs)
    I am highly experienced in conducting coaching and up skill session. Supervising a group of 20 agents focusing on maintaining highly competitive result following client based goals. Creating scripts and rebuttals for a sales campaign focusing on actively passing gate keepers and creating needs to close an effective sale. Doing strategic planning to address customer satisfaction. Analyzing performance trend to create an impacting results.
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    Blockchain
    Customer Retention
    Zendesk
    Customer Support
    Shopify
    Telemarketing
    B2B Marketing
    Email Communication
    HubSpot
    Business with 1-9 Employees
    Sales
  • $15 hourly

    • 3.7/5
    • (10 jobs)
    🏆 - Voice of the Customer Champion 🏆 - Sales Champion 👏 - Subject Matter Expert ⭐️ I am a highly skilled and dedicated professional with over 9+ years of experience in the fields of Technical Support, Network Engineering, and Helpdesk Supervision. Throughout my career, I have consistently demonstrated a strong aptitude for troubleshooting complex technical issues, implementing efficient network solutions, and leading teams to deliver exceptional customer support. ⭐️ As a Technical Support expert, I possess an extensive knowledge of various hardware and software systems. I have a proven track record of successfully diagnosing and resolving technical issues for end-users, providing timely and effective solutions. My ability to communicate technical concepts in a clear and concise manner has allowed me to excel in customer-facing roles, ensuring customer satisfaction and building strong client relationships. In my role as a Network Engineer, I have demonstrated proficiency in designing, implementing, and maintaining network infrastructure. I have experience working with diverse network environments, including LAN, WAN, and VPN configurations. With a deep understanding of network protocols, routing, and security principles, I have successfully optimized network performance and enhanced data transmission efficiency for organizations. In addition to my technical expertise, I have also held the position of Helpdesk Supervisor, where I have overseen a team of support technicians and ensured the smooth operation of the helpdesk function. My leadership skills, coupled with my strong problem-solving abilities, have allowed me to effectively prioritize tasks, allocate resources, and mentor team members. I am adept at developing and implementing best practices, streamlining workflows, and maintaining a high level of customer satisfaction. Throughout my career, I have remained committed to staying up-to-date with the latest industry trends and technologies. I continuously seek opportunities for professional development, including certifications and training programs, to enhance my skills and expand my knowledge base. In summary, as a Technical Support, Network Engineer, and Helpdesk Supervisor, I bring a wealth of experience, technical expertise, and leadership capabilities. I am passionate about providing exceptional support, optimizing network performance, and driving customer satisfaction. I am confident in my ability to contribute to the success of any organization by leveraging my skills and experience to deliver outstanding results.
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    English
    Online Chat Support
    Ethical Hacking
    Customer Support
    Leadership Training
    HTML
    Computer Network
    Technical Support
    Information Security
    Cross Functional Team Leadership
    Zendesk
    Data Entry
  • $15 hourly

    • 4.6/5
    • (19 jobs)
    Hi, I'm Harry! I am your Operations Wizard, Chief Thinker, and Team Manager with over a decade of expertise in the BPO industry. Since 2010, I've navigated the intricacies of operations, strategy, and team dynamics with finesse. Let me bring my wealth of experience to elevate your business operations to new heights. Together, let's turn challenges into triumphs and goals into realities.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Operations Research
    Microsoft Excel
    Lead Generation
    Customer Support
    Asana
    Data Entry
    Email Communication
    Technical Support
    Hardware Troubleshooting
    Project Management
    English
    Zendesk
  • $15 hourly

    • 4.5/5
    • (8 jobs)
    Hi, my name is Veberly and I have 9 years of working experience in the Business Process Outsourcing as a Customer Service Representative, Technical Support, Telesales Representative, Business Application Representative, Project Implementation Manager, and Order Specialist. I am an expert customer support when it comes to providing product/services support, data entry and can multitask to achieve client needs. I am a graduate of Bachelor of Science in Computer Science. I am a loyalty awardee from primary to tertiary and my education background helps me to stay loyal and perform according to my client's expectations. I have experienced the following: - Virtual Assistant using Freshdesk (Email ticketing), Trello, Slack, Ring Central -Appointment Setter for Real Estate using Ytel -Appointment Setter for Financial Services Company using Line2 -SMS/Chat support for Lawn Mowing Company using FrontApp and SalesForce -Email Support for E-commerce company - Sales Representative for a Telesales Account - Processing orders - Editing/updating/canceling orders through the client's system. - Check thoroughly orders and request of clients. - Telephone Handling, Emails, & Data Entry in QuickBooks. - Conducts meeting via online conference. - Working with a team in hitting the service goal - Assisting customers with their business needs using QuickBooks (Entering income/expenses, A/R A/P, generating business reports for taxes. - Managing products in their inventory. - Ensures completion of activities of the project kick-off through the end and with high attention to detail - Implements, meeting timelines, maintain project plans and communicates status to clients and also works with external vendors - Implements the project within contractual obligations are completed n schedule. - Process request appropriately within the required volume mandated by the client. If you're looking for a loyal, dedicated and hard-working person who knows her way around a computer and believes in honesty and good working relation with the client - then I'm the person you need to work with!
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    Intuit QuickBooks
    BPO Call Center
    Technical Support
    Product Knowledge
    English
    Data Entry
    Inbound Inquiry
    Online Chat Support
  • $20 hourly

    • 5.0/5
    • (32 jobs)
    As a creative individual, with a keen eye for detail. I provide my clients with an organized and the BEST QUALITY of edited or retouched photos, while being able to meet deadlines. I have more than 7 years of extensive experience in photo editing, beauty retouch, high-end fashion editing. Want to work with a Creative YouTube Thumbnail Designer? Work with me and I will help you to get high CTR to get more views on YouTube. Whatever your thumbnail style is, your competitor, or something you wanted to achieve, I can do it. ➡️YouTube Video SEO 🔹Rank high on search results and suggestions in high search volume keywords. ➡️YouTube Channel Management 🔹Manage A to Z from Marketing to SEO, Scheduling, competitor research, Content Ideas, etc. ➡️YouTube Thumbnail Design 🔹Design standard thumbnail to attract traffic. ➡️YouTube Paid ads 🔹I can also run YouTube's paid ads. A GLIMPSE OF MY DESIGN PROCESS: Step 1 – Study the Client Brief Step 2 – Research Step 3 – Brainstorm/Sketch Step 4 – Concept Development Step 5 – Revisions Step 6 – Completion Working with me You will get. ⭐️ Get Attractive and Extremely High-Quality edited YouTube Thumbnails. ⭐️ Get 100% Client Satisfaction ⭐️ Stop Struggling To get Views. We'll do it the natural way. ⭐️ Get Catchy Thumbnails for your Channel. My name is Bryan and I helped multiple content creators/YouTubers to grow their Youtube channels using my unique set of skillsets for thumbnail making. I will fully commit myself to your project and your needs so I can bring you the best results in the shortest amount of time. No job is too small for me to tackle. Other things that I can do: ⭐️ Image Editing(Photo retouch, color correction, background removal, etc) ⭐️ Data Entry(Excel, Word, InDesign, etc) ⭐️ E-Commerce(Website management, CRMs, etc) ⭐️ Email/Live Chat Support ⭐️ Social Media Management(Facebook, Instagram, Youtube, etc) ⭐️ Database Management ⭐️ I can click things for you😂 Have a question? Invite me and/or send a message, and let's get the ball rolling!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    YouTube Thumbnail
    Social Media Management
    Photo Color Correction
    Photo Retouching
    Photo Editing
    Social Media Marketing
    Adobe XD
    User Interface Design
    UI/UX Prototyping
    Adobe Lightroom
    Adobe Photoshop
    Image Editing
  • $7 hourly

    • 5.0/5
    • (3 jobs)
    Hi, My name is Denise! I’ve been a Training Supervisor for 3years and a trainer for 4. I have a certification in excel and it comes handy with organising stuff you face everyday. I’m a Customer Success Expert helping out florists in growing their business and later moved to training new batch of Customer Success Agents. I understand SEO because of my experience with how businesses grow online. I’m also a nurse by profession so healthcare is something I know and experienced working at. I have a few months of experience in Real Estate working as a Virtual Assistant specifically doing comparables, outbound calling to establish Lead Factory and do admin tasks. I’m amenable to working anytime of the day and open to accepting part-time or full time jobs.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Shopify
    Zendesk
    WordPress
    Magento
    Salesforce
    Data Entry
    Data Mining
    Online Research
    Healthcare Management
    Administrative Support
    Ecommerce
    Training & Development
    Customer Support
  • $12 hourly

    • 4.9/5
    • (8 jobs)
    In today's customer service-oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ an exemplary service professional to represent you when assisting your valued customers. These are my expertise. ---Customer service- Email, Phone, and Chat ---Social Media Moderation ---Live chat and SMS ---Data entry and other admin tasks My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all kinds of settings. I realize that acquiring and maintaining loyal repeat business and spreading the word about your business through these loyal patrons is of the utmost importance in every company. I am looking forward to working with you soon.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Online Chat Support
    Order Processing
    English
    Email Support
    Zendesk
    Order Tracking
    Business with 100-999 Employees
    Gorgias
    Answered Ticket
    Product Knowledge
    KPI Metric Development
    Communication Etiquette
    Ecommerce
  • $16 hourly

    • 5.0/5
    • (12 jobs)
    Top Healthcare Appointment Scheduler - 12 years of experience in the call center industry, with a focus on healthcare and insurance - 5 years working in a home-based setting, demonstrating adaptability and self-discipline - Proficient in scheduling appointments for Annual Wellness Visits, a critical component of preventative care - Skilled in healthcare billing and customer service, handling tasks such as: - Billing Specialist for healthcare services - Customer Service Representative for U.S. healthcare billing - Credit Card Collector for Synchrony Bank - Diverse background includes roles in related industries: - Order Processor for an online flower shop - Sales Agent for Medicare - Eligibility and Benefits Representative for AETNA Health Insurance
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Medical Billing & Coding
    Phone Communication
    Sales
    Microsoft Excel
    Computer Skills
    Debt Collection
  • $9 hourly

    • 5.0/5
    • (10 jobs)
    Are you drowning in a sea of tasks, seeking a skilled Virtual Assistant to rescue you? --------------------------- With a solid foundation gained from 6 years of experience with prominent legal firms based in PH, I have seamlessly transitioned into a Remote Admin/Executive Assistant and Virtual Administrative VA. I am a seasoned Administrative, Personal, and Executive Assistant to C-level Executives and Business Owners. I gained my experiences and skills in multicultural and dynamic working environments. What sets me apart is the personal touch and care I bring to everything I do, ensuring exceptional service to my clients. My ultimate aim is to contribute to my client's business growth and foster meaningful connections. The services I'm familiar with (though not limited to) are: • Office Support Work • Calendar Management •Vendor and Supplier Management • Email Management • Client Support • Invoicing • Data Entry • File Organization • SOPs • Transcription • Research • Purchase Inventory supplies • Create forms and spreadsheets • HR duties (Onboarding, Payroll etc) • Transcription • Managing Deadlines • Chatgpt tasks •Bill payments •Blog SEO •Graphic design (Canva) •I'M ABLE TO UTILIZE CHATGPT Industry Experience: -Coffee Shop Admin -E-commerce (Amazon) -Law Firm Secretary/Admin
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    English
    Inventory Management
    Virtual Assistance
    Email Communication
    Conduct Research
    Personal Administration
    Executive Support
    Google Sheets
    Google Docs
    Data Entry
    Administrative Support
    File Maintenance
    Microsoft Excel
    Copywriting
  • $8 hourly

    • 5.0/5
    • (3 jobs)
    I worked as a Senior Account Officer for four years and was one of the best Account Officer Representative in the Company. Awarded as one of the top Senior Account Officer in the Company in the year 2018 for Reservation Sales and Booked Sales, Worked as a Billing and Accounting Specialist specifically (Document Review) in Convoy Logistics Company from year 2019-2023. With all of my past experiences and knowledge, I am sure that I can handle anything that clients want me to do and I am willing to learn new things that will benefit the company, my client and me as well. I have a strong interest in giving quality and excellent service to customers.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Document Review
    Google Sheets
    Document Analysis
    Accounting Basics
    Data Entry
    Google Docs
    Microsoft Excel
    Microsoft Word
  • $15 hourly

    • 4.7/5
    • (23 jobs)
    I am an IT Team Leader (Client Success Manager) alongside of it, I am an Onboarding/Offboarding Specialist (Trainer) for IT and Networking. - Technical Support - Customer Service - Support Engineer - Dispatcher - Service Delivery Coordinator - Autotask expert -HaloPSA expert - Scheduler 10 yrs. MSP Tech Support Specialist 7 yrs. IT service desk Proficient in Active Directory and Account creation Office 365 admin Well Versed in Windows and Mac Operating system I am an Autotask Expert - I configure Autotask workflow, customize and make things up to speed. I have been working with MSPs for the last 7 years. I have experience using tools like, Azure, Autotask PSA, ConnectWise, Sophos, IT Glue, Active Directory, O365 Support, G-Suite, Kaseya VSA and BMS, Acronis, N-Central, Intercom, PRTG, Cisco Meraki, Jira, Win/MAC OS Support, COVE Backup and deployment, Shadow Protect Backup. Printer support and anything that the end user may need. I am always looking forward to expand my knowledge and go extra mile to solve my clients' problems.
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    Office 365
    Task Coordination
    System Administration
    Leadership Development
    Microsoft Exchange Online
    Network Administration
    Windows 10 Administration
    Network Monitoring
    Management Consulting
    Windows Server
    Microsoft Teams
    Technical Support
  • $7 hourly

    • 5.0/5
    • (1 job)
    I try to go beyond what the client is asking and i always try put myself in the shoes of the client so at least i know where they are coming from then find a solution
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Customer Support
  • $10 hourly

    • 4.8/5
    • (25 jobs)
    THE SEARCH IS OVER because you have found the finest multi-skilled freelancer that offers a wide range of skills, knowledge, and flexible workforce to work on multiple projects and fill in Customer Service and Sales positions. I'm also a Call Center Company Owner in Manila that offers the same services to my clients. WHY ME? I'm a team player with a winning attitude and strong work ethic. As a Customer Service Manager and Sales Lead with 11 years of experience in the field, I bring a wealth of expertise and have an outstanding and proven track record of high closing sales, appointment rate, customer satisfaction, extensive vocabulary and persuasive communication skills that are crucial for upselling and cross-selling, people management, establishing KPIs, metrics, and stats, conducting performance reviews, providing feedback, and coaching for improvement. What truly sets me apart is my hands-on approach and my ability to perform the tasks of my agents. If my team is taking calls, I take calls alongside them. This ensures that I remain connected to the core of the customer service experience, which I have mastered across various industries, including Call Center, Real Estate, Telecommunications, Digital Marketing, Trade, and Industry. Moreover, I am also a dedicated Sales Lead Manager. I can upsell services and products after resolving customer service calls, creating a win-win situation for the company. My dual expertise as both a Customer Service Manager and a Sales Lead makes me a valuable asset, eliminating the need to hire two separate individuals for these roles. My extensive experience has equipped me with the skills necessary to: - Establish and monitor key performance indicators (KPIs) and metrics to assess and improve team performance. - Conduct detailed performance reviews and provide actionable feedback to drive continuous improvement. - Coach and mentor team members, fostering a culture of excellence and high-quality standards. - Remain adaptable and proficient in handling both management and frontline tasks, ensuring seamless operations. - Listening to calls for Quality Assurance purposes and providing detailed feedback to agents. - Developing quality assurance plans by conducting hazard analyses and monitoring procedures. - Training and motivating employees to ensure that quality standards are met. In addition to my extensive work experience, I am well versed in several office software such as Excel, CRM software, Salesforce, Hubspot and Appfolio, and accounting packages. I have a solid educational foundation and a passion for sales generation. Hard Skills are listed below: -✅📊 Data Entry -✅ SEO Marketing -✅ Lead Generation -✅📞Customer Care -✅🌐Online Research -✅ Data Management -✅ Interior Design -✅ Management Skills -✅💻Social Media Manager -✅ Exterior and Interior Rendering Services -✅ Creating Work Orders, Quotes on behalf of managers -✅ Liaising with Operations Team and Special Operations team Applications and Tools, websites I’m using are listed below: ✅ Web Design ✅ WordPress ✅ Web Programming ✅ HTML ✅ JavaScript ✅CSS ✅ PHP ✅ Shopify ✅ Graphic Design Tool – Canva ✅ Project Management - Basecamp, Wrike, Appfolio, and Asana ✅ Time Tracking - Hubstaff, Trello, and MyTimeIn ✅ Scheduling and Appointments - Google Calendar and Calendly ✅ Email Management - Slack, Microsoft Teams, Outlook, and Gmail ✅ File Sharing and Document Management - Dropbox, Google Drive, ✅ Video Conferencing - Zoom, Skype, Ringcentral, Google Meet, and Zoho Meeting, ✅ CRM Software - Zendesk, Hubspot, Salesforce, SAP, Oracle, VoIP/Softphone - Avaya ✅ Social Media Sites – Facebook, Twitter, Instagram, Pinterest, Buffer, LinkedIn and Hootsuite ✅ Office Productivity Software - Google Sheets, Google Docs, Microsoft Excel, and Microsoft Word ✅ E-commerce and Dropshipping Website - Amazon, Shopify, eBay, Alibaba, Etsy, AliExpress, and Walmart
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Salesforce Service Cloud
    Sales Development
    Project Management
    Administrative Support
    Cold Calling
    Outbound Sales
    CRM Software
    Lead Generation
  • $10 hourly

    • 5.0/5
    • (1 job)
    An experienced customer experience specialist that can provide approriate solutions, handle complaints. With exceptional written and verbal communication skills. Willing to work in a team and thrive as an independent worker equally.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Copywriting
    Customer Support Plugin
    Microsoft PowerPoint
    Data Entry
    Microsoft Excel
    General Transcription
    English
  • $9 hourly

    • 4.6/5
    • (4 jobs)
    Hello! I'm Ria, a dedicated and highly organized virtual assistant with over a decade of experience in sales industry. I specialize in outbound and inbound calling, appointment setting, telemarketing, lead generation, email support, and delivering exceptional customer service. My goal is to help businesses like yours thrive by handling the day-to-day tasks, allowing you to focus on what you do best. SKILLS AND EXPERTISE: *Administrative Support: Calendar management, email handling, document preparation, data entry, and research. *Customer Service: Responding to inquiries, resolving issues, and ensuring client satisfaction. *Communication: Strong written and verbal communication skills, experienced in professional correspondence. WHY WORK WITH ME? *Reliability: You can count on me to be punctual, responsible, and committed to meeting deadlines. *Attention to Detail: I pride myself on accuracy and thoroughness in all tasks, ensuring high-quality results. *Confidentiality: I understand the importance of privacy and maintain strict confidentiality with all client information. *Communication: Clear and open communication is key to a successful working relationship. I keep clients informed every step of the way. Ready to streamline your operations and enhance your productivity? Let's connect! Feel free to message me to discuss your project and how I can help.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Communication Skills
    Cold Calling
    Outbound Sales
    Inbound Inquiry
    Sales Management
    Virtual Assistance
    Sales
    Telemarketing
  • $7 hourly

    • 5.0/5
    • (2 jobs)
    My goal is to provide valuable support and expertise to businesses, helping them achieve their purpose and flourish in a competitive marketplace. Let's work together! 🙌 💼 Seasoned Customer Service | Technical Support | Data Entry | Content Moderator 🔍 Has a keen eye to detail and strong dedication to delivering high-quality outcome 🤝 Collaborative, versatile and trustworthy 💚 Committed to leveraging my knowledge, skills and resources to achieve success ⬇️ CRM/Software Tools I am proficient with ⬇️ ✨ Google Workspace: Gmail | Calendar | Chat | Meet | Drive | Docs | Sheets | Slides ✨ Microsoft Office: Excel | Outlook | PowerPoint | Word | ✨ Zoom | Skype | MS Teams | Loom ✨ DeepL | Google | Microsoft Translator ✨ Asana ✨ Avaya ✨ Borderless ✨ Canva ✨ Chat GPT ✨ Cisco Finesse ✨ Gorgias ✨ Hubstaff ✨ LiveChat ✨ Mattermost ✨ Notion ✨ Salesforce ✨ Slack ✨ Shipping Pilot ✨ Shopify ✨ Otter.AI ✨ Zendesk ✨ Ticketing System Are the tools that you utilize not among those listed? Not a problem! I'm adept at picking up new skills and tools swiftly. 🚀 If you believe we're an ideal match, send me a direct message to inform me. 📩
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Communication Skills
    Website Navigation
    Following Procedures
    Product Knowledge
    Technical Support
    Administrative Support
    Content Moderation
    Canva
    Data Entry
    Fraud Detection
    Ecommerce Order Fulfillment
    Email Support
    Order Processing
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