Your story must be told and communicated correctly in order to reach the intended audience! I would be delighted to assist you in creating the amazing videos you require to expand your Social Media exposure. I specialize in producing compelling videos, as well as social media management and content scheduling, so I've got your back! With over 5 years of expertise in customer service roles, you can also rely on me to administer and manage your social media accounts, answer comments and queries, and enhance engagements.
With YouTube #Shorts, Instagram Stories and Reels, and TikTok, vertical videos are a game changer and an efficient marketing tool. Allow me to handle that for you! I'd love to collaborate with you and assist your company with video editing for content, social media management, and marketing.
I am a contact center expert wiith over 6 years of expertise in billing, sales, retention, fraud, escalation, and healthcare departments. My recent project was working as an Assistant Sales Trainer for a Lawn Care Sales program, where I support and train entry-level agents in areas such as new-hire training, provide Quality Assurance coaching, spearhead refresher trainings, and sales floor production support.
In the past, I have worked as a billing and collections specialist for Medical Providers in Utah and handled revenue cycle management tasks. I also worked as an Outbound Sales Closer for an Online Loan company with a 780% Annual Percentage Rate, ensuring that leads were converted to sales by adopting sales methods and payment plan pitches that would persuade buyers regardless of the interest rate.
At Upwork, I am a prolific sales closer who has consistently exceeded daily targets, whether it is booking tour packages with lucrative promotional offers, enlisting real estate customers for a digital marketing business, or emphasizing the benefits each customer may receive with each sale we close. I make it a point to find creative ways to do my tasks while maintaining the highest level of quality. I've always been a top performer in my field and make every effort to maximize effectiveness.
Worked with big brands such as AT&T, TransUnion, OPTUS Australia, UNITED HEALTH GROUP & OPTUM Care, Google Nest, etc.
REVIEWS AND TESTIMONIALS FROM CLIENTS:
MARK R. | SCOTLAND, UK ⭐⭐⭐⭐⭐
"Great working with Emmanuel. He was always responsive to messages and did his best to overdeliver."
FERNANDO G. | MODESTO, CA , USA ⭐⭐⭐⭐⭐
"Professional and Reliable Contractor!"
"Emmanuel has always been great to work with.
- Very Communicative
- Very Responsible
- Always Completes Work on Time"
ADDY F. | AUSTRALIA⭐⭐⭐⭐⭐
"Awesome to work with - very quick and friendly."
DAWN G. | POTTSTOWN, PA, USA ⭐⭐⭐⭐⭐
"Emmanuel was very easy to work with & and did a nice job Thank you very much"
Zain V. | UNITED KINGDOM ⭐⭐⭐⭐⭐
"He did a good job, I have nothing else to say"
"Perfect job, satisfied"
"Again, excellent job"
SOFTWARE AND SYSTEMS I USE:
✔️AVAYA
✔️DECISION LOGIC
✔️FIVE9
✔️CRM (BOTH IN-HOUSE AND COMMERCIAL)
✔️VICI DIAL
✔️SLACK
✔️TRELLO
✔️ASANA
✔️GOVISUALLY
✔️GOOGLE SUITE
✔️MICROSOFT OFFICE
✔️OUTLOOK
✔️CANVA PRO
✔️FACEBOOK
✔️INSTAGRAM
✔️LINKEDIN
✔️And Many More!
Customer Service
Video Production
TikTok
Personal Administration
Email Support
Customer Satisfaction
Social Media Content Creation
Phone Support
Online Chat Support
Social Media Management
Customer Support
BPO Call Center
Social Media Content
Instagram Reels
Video Editing