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Hire the best Customer Service Representatives in Taguig, PH

Check out Customer Service Representatives in Taguig, PH with the skills you need for your next job.
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  • $10 hourly

    • 5.0/5
    • (14 jobs)
    Hi guys! My name is Francis and I'm excited to be part of your team! I'm an experienced Technical Support and Customer Service Representative with 14 years of experience in BPO industry. With hard work, I got promoted as a Product Trainer which exposed me to different Admin tasks like researching, generating and presenting reports, monitoring progress and Adhoc tasks. You can say that I'm jack of all trades but will always deliver results!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Campaign Optimization
    Google Sheets
    Display Ad
    Digital Marketing
    Microsoft Excel
    Social Media Ad Campaign
    Digital Ad Campaign
  • $10 hourly

    • 5.0/5
    • (4 jobs)
    "The most unhappy customers are my greatest source of learning." - Bill Gates - Dedicated Customer Service Superstar - Efficient and Critical-thinker - Customer retention and satisfaction focused - Excellent Time Management
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    Customer Service Analytics
    Bookkeeping
    Advanced Analytics
    Voice Acting
    Writing
    Social Customer Service
    Data Entry
    Filipino to English Translation
    English to Filipino Translation
  • $10 hourly

    • 4.7/5
    • (5 jobs)
    I began my career as a Call center agent with the biggest companies in the US and was soon promoted as a supervisor to manage a team which added to my already decorated skill set, but I started pursuing freelancing because I can be anyone I want and working at the comfort of my home is always been the most ideal work for me. I can be your sales guy, customer service rep, and your tech guy. An all-around VA. I love learning different things and I believe freelancing is just the right world for me. To add more, I have arranged an entirely private room furnished with all kinds of virtual purpose elements like a professional computer, a strong internet connection, and a backup power source/eq to ensure my 24-hour availability, which is very important for a Virtual Assistant. Roles: SALES MANAGER SALES ASSOCIATE QA CUSTOMER SERVICE MANAGER MANAGE COMPANY REVIEWS CUSTOMER SERVICE REP IT HELP DESK BASIC VIDEO / PHOTO EDITING RETENTION MANAGER ONLINE MECHANIC eBay MANAGER Upwork in progress since May 2022 - PRESENT! Main Niche: AUTOMOTIVE SALES Junkyard / Salvage yard - Wholesalecarparts Australia Dropship / Brand New - Carparst.com & Autobuffy.com BPO Background: 12 YEARS! Barclaycard Google T-Mobile Comcast Verizon Globe AOL Yahoo CRM: Salesforce Admin Cases Red Bull Sales Console Managers Monday.com Zoho Podium Pinnacle Gumtree NETO
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    Leadership Coaching
    Property Management
    Leadership Skills
    Sales Leadership
    Multitasking
    Customer Retention
    Customer Experience
    Sales
    Data Entry
    Customer Satisfaction
    Online Chat Support
    Email Support
  • $15 hourly

    • 5.0/5
    • (1 job)
    Data Analyst I Executive VA I Political Scientist I Graphic Designs I Customer Service Representative Tools: Microsoft Excel Google Mail Google Calendar Google Suites Canva Asana Monday My SQL Services: Data Analysis Market Research Price Research Scheduling/ Appointments Graphics Design Customer Service Representative
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    Keyboarding
    Keyboard Shortcut
    Editing & Proofreading
    Proofreading
    Business
    Microsoft Excel
    Phone Communication
  • $15 hourly

    • 4.9/5
    • (2 jobs)
    I have a proven track record in both customer service and sales as a customer service sales professional. I have a strong commitment to giving consumers outstanding customer service and assisting them in finding the best solutions to their problems. I strive to give them the finest service possible so every customer should feel respected and cherished. I am organized and meticulous, and constantly looking for fresh strategies to enhance sales and customer service.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Virtual Assistance
    Email Support
    Telemarketing
    Customer Relationship Management
    Cold Calling
    Social Customer Service
    Customer Transaction Email
    Communication Etiquette
    Sales Management
    Sales Strategy
    Sales Call
    Customer Support
    Phone Communication
    Sales & Marketing
  • $15 hourly

    • 5.0/5
    • (18 jobs)
    I have been a customer support representative since 2008. I have worked for an online travel sales account for more than 3 years. I have done voice, e-mail and chat support for the same account. I have also worked for a telco account for two years as a technical support representative.
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    Central Reservation Systems
    Technical Support
    Email Support
  • $15 hourly

    • 4.9/5
    • (19 jobs)
    Driven by a passion for excellence and a proven track record of success, with 16 years of experience as a Customer Service Ambassador, I have successfully handled a variety of roles and accounts, including technical support, travel, email, and chat support. My extensive knowledge of Zendesk has been a valuable asset in these positions. Additionally, I have worked as a Front Office Executive in a specialized hospital abroad, where I excelled as a customer service specialist and medical biller. My responsibilities included: - Checking eligibility and benefits verification for treatments, hospitalizations, and procedures - Obtaining referrals and pre-authorizations for required procedures - Reviewing patient bills for accuracy and completeness, and obtaining any missing information - Ensuring CPT and DRG codes are properly documented before submission of claims During my tenure, I was promoted from agent to supervisory roles, demonstrating my capability and dedication. I also have experience as a hospitality agent for hotels worldwide, where I handled reservations and guest services. My performance in this role earned me a promotion to a supervisory position. As a seasoned professional in the field of email marketing, I have led successful B2B and B2C cold email campaigns that drive results. My expertise in DNS optimization, including SPF, DKIM, DMARC, and Custom Tracking Domains, ensures that emails not only reach the inbox but also comply with the highest standards of email security and deliverability. With a strategic approach to cold email marketing, I help businesses expand their reach and achieve their marketing goals. I am proficient in using a variety of applications, including: - Google Docs and Sheets - Google Meet - Zoom - Canva - Zendesk - ClickUp - Slack - Asana - EMR - Instantly - Smartlead - Snov.io - Apollo - Mailreach.co I am committed to continuous learning and familiarizing myself with new roles to enhance my expertise. I work efficiently both individually and as part of a team, always ensuring tasks are completed accurately and effectively. Ready to take your business to the next level? Let's connect and explore how my expertise can drive your success. Together, we can achieve greatness!
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    Administrative Support
    Customer Satisfaction
    ICD Coding
    Medical Billing & Coding
    Email Support
    Online Chat Support
    Zendesk
  • $20 hourly

    • 5.0/5
    • (12 jobs)
    Hi, I am Hannah, a Manila-based freelance graphic designer specializing in branding design with an artistic approach to everything I create. I am driven by creativity and passion for design. I offer high-end visualization and create something that incorporates my client’s specifications with my own design sensibilities. Exceptional knowledge of typography, fonts, colors, space, principles of branding, usability, and corporate identity. I am working with many different styles and keeping with modern design trends. What I offer; ✔ Visual Identity Graphic design ✔ Branding Kit ✔ Logo design ✔ Packaging design and Mockups ✔ Flyers, Brochure design ✔ Business card design Tools ✔ Adobe Photoshop ✔ Adobe Illustrator ✔ Adobe InDesign ✔ Procreate ✔ Canva If you have a project in mind that you want to discuss, I offer free consultation or briefing as well as a free initial idea to help you picture the design you need. This also works even if you’re still on the edge of what exactly you want or need. To do so, press "Invite to Job" in the top right corner. I will be happy to help you to find the best solution for your business.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Visual Design
    Virtual Assistance
    Product Research
    Product Design
    Data Entry
    Brand Design
    Brand Identity
    WordPress
    Image Editing
    Logo Transparency
    Adobe Illustrator
    Graphic Design
    Adobe Photoshop
    Minimalist
  • $15 hourly

    • 5.0/5
    • (23 jobs)
    With my years of exposure in the forex markets and as an Upwork Talent, I have been exposed to multiple roles such as: 🔸 Having an Accommodating approach to potential and existing customers within the community 🔸 Striving to provide customers with satisfaction in solving their current problems within the community 🔸Highly approachable for any queries and request of customers within the community 🔸Alert with potential red flags, fear, uncertainty, and doubts to be spread by potential competitors within the community 🔸Knowledgeable within the foreign exchange and cryptocurrency markets 🔸Reliable for basic, intermediate to advance questions/requests of customers TECHNICAL EXPERTISE: 🔹Daily analysis for different financial markets with chart mark ups and explanation 🔹Possible execution points and area of invalidations within mark ups 🔹Knowledgable with retail style of trading (Support & Resistance, Chart partterns, Divergences, etc) 🔹Knowledgable with smart money concepts (Orderblocks, Fair Value Gaps, Liquidity Hunts, etc) 🔹Knowledgable with different proprietary trading firms terms and conditions and can compare one with another 🔹Experienced with start up with cryptocurrency projects from establishment phase to presale to public launch moving forward
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    Communication Etiquette
    Crisp
    HubSpot
    Slack
    Telegram
    Discord
    Intercom
    Foreign Exchange Market
    Email Communication
    Email Support
    Online Chat Support
    Customer Support
    Cryptocurrency Trading
    Forex Trading
  • $20 hourly

    • 5.0/5
    • (7 jobs)
    My versatile skill-sets could range from Automation- Workflow- Data management. Listed below are the tools I am familiar with: Zapier, Shopify (front and backend), Zendesk, Gorgias, Podio, Intercom, Trello, ClickUp, Zopim, Tidio, Emplifi (formerly Social Bakers), InvestorFuse, PipeDrive, ZohoCRM, SalesForce, Globiflow to set up automations within Podio, and the list goes on. Has good command of Google Sheets and MS Excel, from formatting, formulas, to queries, macros, VBA coding, and managing large quantities of data. I will help your business grow and increase your revenue by improving customer satisfaction and promote efficiency between workflows. This isn't a job for me; It is my passion! Let's discuss your business goals!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Content Moderation
    Shopify Website Design
    Shopify
    Gorgias
    Google Docs
    Customer Relationship Management
    Customer Support
    Administrative Support
    Podio
    Zapier
    Pipedrive
    Google Sheets
    Database Report
    Email Support
    Team Management
  • $10 hourly

    • 4.4/5
    • (11 jobs)
    🚀🆁🅴🆂🆄🅻🆃 🅳🆁🅸🆅🅴🅽🚀 📍𝐒𝐤𝐢𝐥𝐥𝐬 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐚𝐭𝐭𝐢𝐭𝐮𝐝𝐞 𝐚𝐫𝐞 𝐥𝐢𝐤𝐞 𝐚 𝐬𝐡𝐢𝐩 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐚 𝐜𝐚𝐩𝐭𝐚𝐢𝐧 📍 I am an Airbnb and STR Vacation Rental Manager with over 5 years of experience in the hospitality industry. Specializing in helping property owners maximize their growth and profit through various means, I bring a wealth of expertise to the table. In addition to my role as a manager, I have accumulated over 10 years of experience in customer service, customer support, chat support, administrative support and complaint resolution leadership. This background enhances my ability to provide comprehensive support and solutions to both property owners and guests. 𝐈 𝐚𝐦 𝐟𝐚𝐦𝐢𝐥𝐢𝐚𝐫 𝐰𝐢𝐭𝐡 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬/PMS 𝐥𝐢𝐤𝐞: ✔️Airbnb ✔️Booking.com ✔️Housing Anywhere ✔️Host Away ✔️WG-Gesucht ✔️Wunderflats ✔️Homelike ✔️Buildium ✔️Eviivo ✔️Pricelab ✔️VRBO ✔️TripAdvisor ✔️Expedia ✔️Homhero ✔️Breezeway ✔️Deputy ✔️Smart Abode ✔️Baudins ✔️Hosfully 𝐌𝐘 𝐀𝐑𝐄𝐀 𝐎𝐅 𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄 🎓: 🌟𝑨𝑰𝑹𝑩𝑵𝑩 𝑷𝑹𝑶𝑷𝑬𝑹𝑻𝒀 𝑴𝑨𝑵𝑨𝑮𝑬𝑴𝑬𝑵𝑻 💎Instant communication with guests via Airbnb messenger, chat or email in a friendly and efficient manner 💎Responding to guest inquiries 💎Handling instant bookings 💎Managing extended stay requests 💎Dealing with emergencies and Airbnb Resolution Center 💎Managing listing calendars and availability 🌟𝑴𝑨𝑰𝑵𝑻𝑬𝑵𝑨𝑵𝑪𝑬 𝑺𝑼𝑷𝑷𝑶𝑹𝑻 💎Coordinating technical issues with your maintenance team (text messages, emails, and calls) 💎Coordinating cleanings with your housekeeping team (text messages, emails, and calls) 🌟𝑹𝑬𝑽𝑰𝑬𝑾 𝑴𝑨𝑵𝑨𝑮𝑬𝑴𝑬𝑵𝑻 💎Reviewing and responding to guest reviews 🌟𝑳𝑰𝑺𝑻𝑰𝑵𝑮 𝑴𝑨𝑵𝑨𝑮𝑬𝑴𝑬𝑵𝑻 💎Choosing a photo and a title that provokes visitors to click on your listing 💎Writing a description that converts potential customers into real guests 🌟𝑺𝑨𝑳𝑬𝑺 𝑴𝑨𝑵𝑨𝑮𝑬𝑴𝑬𝑵𝑻 💎Negotiating with your clients, offering alternatives, last-minute or long-stay discounts, etc 🌟𝑺𝒀𝑵𝑪𝑯𝑹𝑶𝑵𝑰𝒁𝑨𝑻𝑰𝑶𝑵 𝑶𝑹 𝑪𝑯𝑨𝑵𝑵𝑬𝑳 𝑴𝑨𝑵𝑨𝑮𝑬𝑴𝑬𝑵𝑻 💎Synchronization between all different channels and platforms --------------------------------------------------------------------------------------------------------- ✔ 𝐖𝐇𝐘 𝐒𝐇𝐎𝐔𝐋𝐃 𝐘𝐎𝐔 𝐇𝐈𝐑𝐄 𝐌𝐄� ✔ ✅ 10 years customer Service Support ✅ 7 years Team Leader (handling 21 team members) (4 years as Complaint Team Lead) ✅ 3 years short- and long-term rental specialist ✅ 3 years Customer support for Commercial Cleaning Company ✅ 2 years Executive Virtual Assistant ✅ 2 years Social Media Manager ✅ 1 year Hiring/Recruitment Manager ✅ Changing the process of work according to your need if any issue arrives with the ongoing system ✅ Guaranteed on-time delivery of Projects ✅ Multi-tasking ability and experience with working as a team ✅ Available for as many hours / Times zones needed to finish the tasks accurately ✅ Writing Speed 55 WPM with 98.2% accuracy ✅ Tech savvy ✅ Fast learner ✅ Has "can do" attitude ✅ Detail oriented ✅ Can work independently with minimal supervision ✅ Can work under pressure ✅ Complaint resolution champion ✅ Fast learner and trainable for new learning and additional experience -------------------------------------------------------------------------------------------------------- 🔧 𝐓𝐨𝐨𝐥𝐬 𝐮𝐬𝐞𝐝: ▲Microsoft office (Excel, word, power point) ▲Google suite (spreadsheet, docs, mail, meet, voice) ▲CRMs (SAP, Eviivo, Bookingkoala, Pricelabs, Workiz, Happyhouse, Monday.com, HubSpot) ▲Quality Monitoring (Verint) ▲ Payment (Stripe, PayPal, Bookingkoala) ▲Call and text (Textmagic, Circleloop, google voice, Openphone, GoTo, Gohighlevel) ▲ File Storage (Dropbox) ▲ Communication/Task (Zoom, slack, skype, Telegram, WhatsApp, Microsoft Teams, FB messenger, Outlook, Gohighlevel, Jira, HelpScout, Yelp, Fastmail) ▲ Social media (Facebook, Instagram, LinkedIn. Tiktok) ▲ Property and rental (Host Away, Pricelabs, Airbnb, Booking.com, TripAdvisor, Google Rental, VRBO, Expedia, Hotels.com, Agoda ) ▲ Amazon work space ▲My.ionos.co.uk ▲City Inventories ▲Salesforce ▲Contentmanager.groovehq.com ▲Ahrefs ▲MOZ ▲Semrush Thank you for reading! If you think I might be the right fit for your project, please reach out to me so we can talk more! I am available always on up-work for any query and working with you would be a great pleasure 🙂 Cheers! Lornalyn
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    SEO Backlinking
    SAP CRM
    Booking Services
    Customer Support
    Product Listing Ad
    Complaint Management
    Travel & Hospitality
    Virtual Assistance
    Online Chat Support
    Email Management
    Executive Support
    Property Management
    Google Workspace
    Price Optimization
  • $25 hourly

    • 5.0/5
    • (45 jobs)
    I am dedicated to supporting executives, individuals, and start-ups in maximizing their productivity while minimizing their workload. With three years of experience as a Podcast Executive Assistant outside of Upwork, I have finely honed my skills in various critical areas, including efficient project management, effective communication, meticulous organization, and seamless coordination. As a highly skilled Podcast Executive Assistant, I am driven by a genuine passion for helping clients achieve their business objectives. Are you currently: 👉 Are you finding it challenging to navigate the world of podcasting, particularly in booking guests for your show? 👉 Do you feel overwhelmed with the logistics and coordination involved in scheduling podcast interviews, leaving you with less time to focus on content creation and strategic growth? 👉 Overwhelmed and underprepared due to a deluge of emails, meetings, and countless tasks? 👉 Feeling like there aren't enough hours in the day to accomplish everything you desire? 👉 Struggling to find time for your family, friends, and the passion you once had for your career? Rest assured, I am here to lend a hand and alleviate these challenges. My expertise encompasses a range of essential services, including: ✓ Podcast Management ✓ Inbox Management ✓ Calendar Management ✓ Travel Planning & Booking ✓ Event Planning ✓ Research ✓ Invoicing and Expense Reporting ✓ Social Media Management ... and more! I'm all about building lasting relationships with my clients, offering more than just a commitment to service. Let's team up and make your podcasting journey even better, more fun, and fulfilling. Get in touch with me, and we'll chat about how I can help you book incredible guests and elevate your podcasting experience.
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    Social Media Management
    Lead Generation
    Social Media Marketing
    Administrative Support
    Data Scraping
    Critical Thinking Skills
    Online Research
    Company Research
    Data Entry
  • $6 hourly

    • 0.0/5
    • (4 jobs)
    Hello! I'm Jessa Lachica, a seasoned professional with extensive experience in customer service, virtual assistance, and sales. With a solid background spanning over 7 years in customer service handling phone calls, chats, and emails, along with 2 years of executive virtual assistant experience and 1 year in cold calling, I bring a wealth of expertise to every project I undertake. Services Offered: 1. ) Customer Service: > Proficient in handling phone calls, chat support, and email inquiries promptly and efficiently. > Skilled in resolving customer issues with a friendly and solution-oriented approach. > Experience in managing customer relationships and ensuring high satisfaction levels. 2..) Virtual Assistance: > Executive-level support for managing calendars, scheduling appointments, and organizing meetings. > Handling administrative tasks such as data entry, document preparation, and file management. > Providing personalized assistance to executives, entrepreneurs, and professionals to streamline their daily operations. 3.) Sales & Cold Calling: > Proven track record in cold calling to generate leads, set appointments, and drive sales growth. Ability to articulate product benefits persuasively and overcome objections effectively. 4.) Shopify Management: > Proficient in managing Shopify stores, including product uploads, inventory management, and order processing. 5.) Bookkeeping with Xero: > Knowledgeable in using Xero for bookkeeping tasks such as invoicing, expense tracking, and bank reconciliation. > Knows how to set up Xero accounts, customizing chart of accounts, and generating financial reports. > Ensuring accuracy and compliance with accounting standards to maintain financial transparency and integrity. If you're looking for a reliable and experienced professional to support your business needs, feel free to reach out. Let's collaborate and take your business to new heights!
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    Microsoft Office
    Executive Support
    Administrative Support
    Graphic Design
    Canva
    Data Entry
    Online Research
    Microsoft Excel
    Google Workspace
    Cold Calling
    Online Chat Support
    Phone Support
  • $10 hourly

    • 1.0/5
    • (7 jobs)
    If you are looking for someone who can be a great help, I can be your best choice, the virtual partner you can rely on! My interests include both long and short-term projects, and I am always up for a challenge. With extensive experience in: ✅ Admin Support ✅ Customer Support (Phone, Email, Chat, and SMS) ✅ Data Entry ✅ Chasing and Payment Processing ✅ Email Management ✅ Calendar Management ✅ File Management TOOLBOX KNOWLEDGE AND EXPERTISE: 🧰 Georgias 🧰 Shopify 🧰 Zoho CRM 🧰 Zoho Books 🧰 NetSuite 🧰 DocuSign 🧰 BMS 🧰 Loom Videos 🧰 Vonage 🧰 Ring Central 🧰 Slack 🧰 Discord 🧰 Zoom 🧰 Gmeet 🧰 MS Teams 🧰 MS To-Do-List 🧰 Salesforce CRM 🧰 Elite Extra Dispatch 🧰 SquareUp Invoicing 🧰 Chargent 🧰 Microsoft Office (Word, Excel, Powerpoint) 🧰 Google Docs (Word & Spreadsheet) 🧰 Google Calendar 🧰 Air Table 🧰 Canva Pro 🧰 Moodle 🧰 Adobe Connect SOCIAL MEDIA AND EMAILS: 💻 Facebook (Facebook Group, Page, Marketplace) 💻 Instagram 💻 LinkedIn 💻 Twitter 💻 Youtube 💻 Tiktok 💻 Yahoo 💻 Gmail 💻 Outlook I am highly organized and have excellent time management skills, which allow me to complete tasks quickly and efficiently. As another strength of mine, I can balance multiple tasks within deadline-driven environments while providing top-level priority-setting and interpersonal skills. In addition, I possess exceptional listening and oral communication skills, both vital for customer service jobs. I am sensitive to customers' needs and always strive for prompt and quality service. If you're ready to take your business to the next level, I am ready to be your virtual partner and help you succeed. Let's chat! *wink*
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Phone Communication
    Virtual Assistance
    Airtable
    Google Docs
    Email Communication
    Slack
    Microsoft Excel
    Discord
    Vonage
    Salesforce CRM
    Administrative Support
    Customer Satisfaction
    Time Management
    Interpersonal Skills
  • $7 hourly

    • 4.3/5
    • (1 job)
    PROFILE SUMMARY Reliable, adaptable, and resourceful working professional and service provider with 4+ years of progressive experience building relationships with clients at all levels, resolving product and service issues, and a proven history of fostering client relationships to maximize sales volume. Constantly received upwards of 90% of positive customer reviews and proven ability to cultivate key client relationships for multiple campaigns in diverse industries. Areas of expertise include account management, relationship-building, marketing, and communication.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Social Networking Service
    Business Development
    Event Management
    Training
    Google Workspace
    Microsoft Office
    Marketing
    Analytics
    Teaching
    Research Methods
    Project Management
    Sales
    Lead Generation
    Salesforce CRM
  • $20 hourly

    • 4.9/5
    • (10 jobs)
    Expert in Cold Calling | Lead Generation | Lead Qualification | Appointment Setting | Customer Support | Sales I'm a TOP RATED SDR/BDR and Appointment Setter with a proven track record of creating effective outreach frameworks and ensuring a steady flow of qualified leads from initial contact to confirmed appointments. I will connect you with your ideal, ready-to-convert customers seamlessly and efficiently. By identifying high-value prospects and implementing outreach strategies that deliver results, I empower businesses to achieve scalable, consistent growth. I’ve worked across various industries, including digital marketing, fitness, SaaS, and real estate, where I’ve delivered exceptional results by precisely identifying prospects with specific challenges and developing tailored systems to meet their needs. I’ve also collaborated with sales teams in both B2B and B2C markets, enhancing their lead generation, qualification processes, and conversion rates with measurable outcomes: SaaS for Law and Accounting Firms: Developed outreach and prospecting strategies to attract high-value law and accounting firms. Rene's Window Business: Increased operational efficiency through lead generation and prospect qualification strategies. Crafted targeted outreach messaging that boosted customer engagement and loyalty. Askia (Sales Process Workflow): Designed a comprehensive sales process to improve lead-to-sale conversion rates. How I Can Grow Your Business: Outbound Lead Generation: Proven strategies to attract, qualify, and book appointments with high-value prospects. Expertise in crafting outreach campaigns, follow-up sequences, and messaging that converts. Sales Strategy & Optimization: Develop repeatable, scalable sales and outreach processes. Overcome challenges like low response rates, objections, and underperforming campaigns with a data-driven approach. CRM Management & Reporting: Maintain accurate pipelines and ensure seamless follow-ups. Deliver detailed reporting on KPIs like appointments set, show rates, and conversion. If you’re struggling to build a pipeline, increase bookings, or close deals, I’ll bring a hands-on approach and proven systems to help you achieve your goals. Available for Part time work - 10 to 20 hours per week
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Sales
    Product Knowledge
    Telemarketing
    Sales Promotion
    Inbound Marketing
    Problem Solving
    Lead Generation
    Cold Calling
    Leadership Skills
    Analytics
    Data Entry
    Technical Support
    Time Management
  • $35 hourly

    • 5.0/5
    • (7 jobs)
    HIRE ME! Together, let's be "THE DREAM TEAM!" My expertise is not just focused in Billing and Finance. I am a well rounded professional who is also experienced in Compliance, KYC, Customer Service, Client and Financial Reporting and Administrative Assistance - I am your one-stop shop! :) I have almost 11 years of professional working experiences focused on Financial Services sector. It's always been my top priority and end goal to deliver the best customer services there is to obtain client satisfaction of products and services that my firm and I has to offer. During this pandemic, though I am indeed grateful to retain my job, I am widely open for new exciting opportunities as well. Also, safety has always been a top priority to me since this pandemic happens and working from home is definitely a great choice! That is why I am so happy to hopefully be part of your team here in Upwork! I am eyeing to be part of your exciting team to deliver timely and quality outputs and contribute to the Firm's success. Likewise, I am definitely open to new roles that will offer learnings and professional development to achieve excellence for both my client and I. I do what I say I will and I am here to help YOU! :)
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Management Skills
    Virtual Assistance
    Phone Communication
    Light Bookkeeping
    Accuracy Verification
    Financial Reporting
    SAP
    ERP Software
    Compliance
    Administrative Support
    Intuit QuickBooks
    Oracle NetSuite
  • $35 hourly

    • 4.8/5
    • (61 jobs)
    On the hunt for an 𝑬𝑿𝑷𝑬𝑹𝑰𝑬𝑵𝑪𝑬𝑫 𝑽𝑰𝑹𝑻𝑼𝑨𝑳 𝑨𝑺𝑺𝑰𝑺𝑻𝑨𝑵𝑻 for a sustained working relationship? ⚡💻Technical Proficiency and Reliable Internet 💸💰 Cost-Effective & Tech-Savvy 🧬🕒Flexibility and Availability 🎭🏛️Cultural Understanding These are the tasks clients usually hire me for 👇🏻👇🏻👇🏻 💥𝑴𝒂𝒔𝒕𝒆𝒓 𝒐𝒇 𝑴𝒂𝒏𝒚 𝑻𝒓𝒂𝒅𝒆𝒔, 𝑶𝒇𝒇𝒆𝒓𝒊𝒏𝒈 𝑯𝒆𝒍𝒑 𝑾𝒉𝒆𝒓𝒆𝒗𝒆𝒓 𝑰𝒕'𝒔 𝑬𝒔𝒔𝒆𝒏𝒕𝒊𝒂𝒍 Clients entrust me with a wide array of tasks, knowing that I can efficiently manage a broad spectrum of administrative duties, spanning from email management to research and scheduling, thereby providing comprehensive support for their business needs 🔥𝘿𝙖𝙩𝙖 𝙀𝙣𝙩𝙧𝙮 I'm a pro at entering and organizing data. Your business info will be in tip-top shape! 🔥𝙀𝙢𝙖𝙞𝙡 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 Say goodbye to inbox chaos. I'll keep your emails organized and respond promptly. 🔥𝘾𝙖𝙡𝙚𝙣𝙙𝙖𝙧 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 Your schedule is my priority. I'll make sure you're never double-booked. 🔥𝘿𝙤𝙘𝙪𝙢𝙚𝙣𝙩 𝙋𝙧𝙚𝙥𝙖𝙧𝙖𝙩𝙞𝙤𝙣 Need polished documents and presentations? I've got you covered. 🔥𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 I'll handle customer inquiries and issues, ensuring happy customers. *wink* 🔥𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 Want a strong online presence? I can manage your social media, engage your audience, and help you grow your online following. 🔥𝑳𝒆𝒂𝒅 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 Let me find and nurture potential leads to turn them into valuable clients. 🔥𝑯𝒖𝒎𝒂𝒏 𝑹𝒆𝒔𝒐𝒖𝒓𝒄𝒆𝒔 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 Smooth HR processes are essential. I can help with recruitment, onboarding, and employee management. 🔥𝑬𝒙𝒕𝒆𝒏𝒔𝒊𝒗𝒆 𝑹𝒆𝒔𝒆𝒂𝒓𝒄𝒉 I'm a research whiz. I'll dig up valuable insights for your business strategies. 🔥𝑴𝒖𝒍𝒕𝒊𝒕𝒂𝒔𝒌𝒊𝒏𝒈 I thrive on handling multiple tasks at once. No need to worry about juggling priorities. 🔥𝑾𝒆𝒃𝒔𝒊𝒕𝒆 𝑪𝒉𝒆𝒄𝒌𝒊𝒏𝒈 I can monitor and update your website to ensure everything is running smoothly and effectively. 🔥𝑷𝒓𝒐𝒋𝒆𝒄𝒕 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 I can oversee projects, ensuring they are completed on time and within budget. 🔥𝑻𝒆𝒂𝒎 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 I have experience leading and managing teams to ensure efficient collaboration and productivity. In a nutshell, I'm the versatile freelancer you need to boost your business efficiency. Let's chat and see how I can make your work life easier! Ready to kick things off? Only three quick steps to go! 👉Shoot me a message on Upwork. 👉Hit that green "schedule" button. 👉Pick a 30-minute slot, and I'll lock it in for you.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Sales Funnel Builder
    Influencer Outreach
    Email Management
    Calendar Management
    Sourcing
    Articulate Rise
    Personal Administration
    Project Management
    Human Resources
    Social Media Management
    Recruiting
    Executive Support
    Administrative Support
    Microsoft Office
  • $8 hourly

    • 5.0/5
    • (3 jobs)
    - 12 years of customer service experience (chat, calls, and emails) - Zendesk, Freshdesk, Gorgias, Netsuite, Neto and Shopify expert - Google sheet and data reporting proficient - Almost 2 years of leadership experience in the Customer service field
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Gorgias
    Shopify
    NetSuite Administration
    QuickBooks Online
    Communication Etiquette
    Critical Thinking Skills
    Technical Support
    Product Knowledge
    Data Entry
    Customer Satisfaction
    Email Communication
    Online Chat Support
    Zendesk
  • $11 hourly

    • 5.0/5
    • (2 jobs)
    I'm a Senior Collection Specialist & Experienced Customer Service Officer who have worked with reputable US companies (Citibank - Citigroup Business Process Solutions, Tribune Publishing and DirecTV) in the past. I handled customers through the Phone, Email, Chat and Back Office. I am a best performer when it comes to Quality and Customer Satisfaction. I have excellent work ethics and got a high importance to integrity so you can trust that I can always work proactively and even with less supervision. My goal as a customer service is to make sure all the concerns are addressed, and all the expectations are met to ensure quality service and end every conversation positively and satisfactorily from the client's end. I have been topping on customer's satisfaction and going extra mile for every customer as I myself is a customer and would want the same great service I wish to have as customer. I listen and acknowledge every concerns that my customer may have as it is the first step to gain their trust. I pause to give both parties a breather with the problem then I transition in providing a solution to the problem. Should you require a freelancer who will perfectly fit with your business, has excellent negotiation skills, and pays great attention to details. You came to the right profile!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Executive Support
    Virtual Assistance
    Administrative Support
    Data Entry
    Data Collection
    Debt Collection
    Email Support
    Inbound Inquiry
    Outbound Call
    Phone Communication
    Phone Support
    Time Management
  • $15 hourly

    • 5.0/5
    • (2 jobs)
    Greetings, my name is Mario and I appreciate you taking the time to view my profile. 🙌 For the past 6 years, I have worked in the BPO industry, specializing in providing exceptional customer support to companies and entrepreneurs. Throughout my career, I have gained a variety of skills and experiences that are well-suited for any relevant job description. I excel in multitasking and collaborating with others as a team, as well as in communicating effectively and positively with customers and clients. I have a proven track record of success, such as helping my previous company launch multiple new products and services through innovative marketing strategies and top-notch customer service. Although I am an introvert, I embrace challenges and am a quick learner, which means that you can trust me to work autonomously without constant supervision. I am also adaptable to changes, ensuring that your business stays ahead of the game. As your employee, I will take full responsibility for my professional development and be a positive role model for the business. I aim to support businesses and share my skills, knowledge, and experiences to contribute to its growth and success. Here are the responsibilities and skills I can contribute to your company: ✔Provide technical support and troubleshooting assistance to customers via phone, email, and chat ✔Document and manage customer issues using a ticketing system or CRM platform ✔Collaborate with cross-functional teams to resolve customer issues and provide feedback on product or service improvements ✔Identify trends in customer issues and proactively suggest solutions to reduce customer complaints or improve customer satisfaction ✔Assist customers in setting up and using software or hardware products ✔Conduct quality assurance checks on customer interactions to ensure adherence to company policies and procedures ✔Keep up-to-date with new products, technologies, and industry trends to provide informed recommendations to customers ✔ Follow up with customers to ensure that their issues have been resolved satisfactorily and maintain a positive relationship with them ✔Maintain accurate records of all customer interactions and technical issues in a database or knowledge management system. I am seeking an opportunity to join a dynamic team and contribute my skills and expertise to fill any gaps and add value to your business. I am confident in my ability to make a positive impact as a tech-savvy customer support professional and am committed to supporting your company's success. Let's collaborate and achieve our goals together.🤗
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Administrative Support
    Data Entry
    Customer Satisfaction
    Email Communication
    Chat & Messaging Software
    Customer Support
    Copywriting
    Answered Ticket
    Live Chat Software
    Skype
    Ticketing System
    Property Management
    Zendesk
    Email Support
  • $7 hourly

    • 4.9/5
    • (2 jobs)
    Highly trained for customer service and handling team supporting clients. Ability to work well with all levels of the organization. Superb coaching and mentoring skills. Prioritising important tasks and ensuring they get done first
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Email Communication
    Virtual Assistance
    Product Research
    Sales
    Real Estate Cold Calling
    Data Entry
    Team Management
  • $12 hourly

    • 5.0/5
    • (6 jobs)
    HIRE ME if you need help with the following: 💻 Social Media Account Management 👨🏻‍💻 Project Management ✏️ Graphic Design / Canva 📚 Administrative Support / Google Suite / Microsoft Suite 👤 Customer and Team Support 🗓️ Calendar Management 🔍 Extensive Research Hit me up if you want an experienced virtual assistant and need help using my skills :) Talk to you soon! All the best, Kenny
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Project Management Support
    Project Scheduling
    Engineering, Procurement & Construction
    Instagram Marketing
    Project Management
    Customer Engagement
    Social Media Engagement
    Customer Support
    Lead Generation
    Credit Repair
    Social Media Management
    Social Media Marketing
    Virtual Assistance
    Administrative Support
  • $12 hourly

    • 5.0/5
    • (4 jobs)
    Underwriter Team Lead // Underwriter Risk Analyst // KYC and KYB Excellent math’s and statistics skills Attention to detail. Verbal and written communication skills. Good judgement. Negotiation and interpersonal skills. Deep analytical skills and can make good decisions. Organized, Hard working and can work well under pressure.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Accuracy Verification
    Daily Deposits
    Administrative Support
    Research Documentation
    Financial Accounting
    Underwriting
    Clerical Procedures
    Microsoft Excel
    Data Entry
  • $7 hourly

    • 5.0/5
    • (29 jobs)
    I have 7 months of experience in transcription and discord engagement and ongoing. 4 years experience in Data Entry and Research. 7 years experience in Customer Service/Collections/Loan Processor/Research. Typing speed is 70 words per minute
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Topic Research
    Active Listening
    AccountAbility
    Communication Skills
    Cultural Adaptation
    Quality Control
    Data Entry
    Microsoft Word
    Communications
    General Transcription
    English
  • $30 hourly

    • 5.0/5
    • (8 jobs)
    I am a seasoned Research Manager specializing in the TMT, Healthcare, Industrials, and Consumer sectors. I excel in market research for market trends, competition analysis, customer experience enhancement, survey/questionnaire creation, and talent acquisition. With a strategic approach and a keen eye for industry trends, I deliver actionable insights to drive growth and maintain competitive advantage. I have a proven track record of assembling high-performing teams and fostering a culture of innovation and collaboration. My goal is to leverage my expertise to drive success and achieve business objectives in dynamic and competitive markets. Some of the tools that I utilize to provide quality results include LinkedIn Recruiter, ZoomInfo, and Salesforce. Let me know how I can help in achieving your research goals. I'd love to chat.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Research & Development
    Recruiting
    KPI Metric Development
    Training & Development
    Call Center Management
    LinkedIn Recruiting
    Virtual Assistance
    Management Skills
    Filipino to English Translation
    Market Research
    Lead Generation Strategy
    Appointment Setting
    Telemarketing
    Email Communication
  • $15 hourly

    • 5.0/5
    • (14 jobs)
    I specialize in managing ecommerce chargeback and dispute cases and minimizing financial risks across your Shopify, PayPal, Stripe, Klarna, Afterpay, Maverick, Braintree, and other payment gateways. Precision, transparent communication, and collaborative efforts are my cornerstones. Swift resolution of disputes and nurturing enduring business connections are my primary objectives. With a comprehensive understanding of chargeback and disputes protocols and regulations, I am dedicated to adhering to them diligently. As a vital member of your team, I safeguard your finances and promote customer satisfaction. My Achievements: ⭐️ I looked into chargeback and disputes cases carefully, finding the main problems and patterns to stop them from happening again. ⭐️ I study transaction details, review proof, and talk effectively with merchants, banks, and customers to solve disagreements and get positive results. ⭐️ I made detailed reports and shared my discoveries with managers, helping them make smart choices and improve processes. ⭐️ I teamed up with different groups to make chargebackand disputes procedures smoother and make solving disputes quicker and better. Moreover, I'm really good at providing valuable support in these areas: ⭐️ Expertly handling email inquiries and tickets using Zendesk and Gmail. ⭐️ Efficiently managing messages and comments on various social media platforms. ⭐️ Smoothly processing refunds and returns. ⭐️ Communicating directly with suppliers to tackle shipment concerns and follow-ups. ⭐️ Establishing a strong track record of effectively resolving chargebacks across various platforms, including PayPal, Stripe, Shopify, Klarna, Afterpay, Braintree, and Maverick.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Customer Support
    Ecommerce
    Data Analytics
    Microsoft Excel
    Fraud Mitigation
    Problem Resolution
    Project Risk Management
    Shopify
    PayPal
    Stripe
    Fraud Detection
    Alternative Dispute Resolution
    Zendesk
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