Name: Customer Service Representatives
Brand: Upwork
Rating: 4.8 (167 reviews)

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Clients rate Customer Service Representatives

4.8/5

based on 167 client reviews

$25 hourly
- 5.0/5
- (9 jobs)
Office professional with great organizational skills, payroll/bookkeeping experience, data entry, transcription, and customer service. I have a wealth of computer knowledge and I am looking to add to a client's business with my unique qualifications. I have been working through Upwork for four years in a remote position doing transcription and editing transcription, as well as data analysis in the HVAC industry. I'm very adept at typing, approximately 75 wpm.

Customer Service
Data Mining
Data Analysis
Light Bookkeeping
Microsoft Word
Organizational Development
Typing
General Transcription
English
Data Entry
$30 hourly
- 5.0/5
- (56 jobs)
Hi, I'm Don... I'm a voice over artist, musician. and business support professional offering services in narration for corporate & training videos, telephone interactive voice response systems and explainer videos. I also offer services in script writing, proofreading and data entry/administration support for your business. I hold a degree in music management/business with an emphasis in performance from the University of the Pacific Conservatory of Music. and an MBA degree from California Coast University. I've helped numerous businesses with voice over narration for phone systems, training & safety videos, and explainer videos, as well as providing various business administration support needs such as document creating, proofreading, customer service, correspondence and data entry. Customer service is always my top priority, and my #1 goal is your 100% satisfaction. I would love the opportunity to help you reach your business goals!

Customer Service
Elearning
Male
Corporate Style
Audio Editing
English
Narration
American English Accent
Explainer Video
Casual Game
Voice Acting
Music
Microsoft Office
Data Entry
Editing & Proofreading
Adobe Audition
Authoritative Tone
Calming Tone
Deep Tone
Male Voice
Voice-Over
Clarinet
Flute
Saxophone
Woodwind
$20 hourly
- 5.0/5
- (7 jobs)
I consider myself very good at several things. Need some dictation done, information to input, appointments to schedule, event to plan, whatever it is - I’m your go to person!

Customer Service
Microsoft Excel
Event Planning
Scheduling
Typing
Phone Communication
Technical Support
$30 hourly
- 5.0/5
- (7 jobs)
Driven by a mission to expand access to higher education through online, competency-based degree programs by demonstrating a high level of commitment to student success as reflected in goal setting. Accomplished Education Professional with 7+ years of experience in fostering student learning, implementing technology-based teaching methods, offering proactive support, and cultivating strategic relationships with stakeholders. Demonstrated ability to work with at-risk learners and maintain a consistent, student-friendly schedule to accommodate various student needs. Solid success in striving for continuous improvement and career advancement. Highly instrumental in contacting and recruiting potential candidates to establish relationships and qualify them for job opportunities while generating leads through various recruiting channels. Also am part of a 501c3 dog rescue that I helped start that is women own and ran in Tennessee.

Customer Service
Curriculum Development
Curriculum Design
Distance Education
Special Education
Organizational Background
Project Management Support
Team Building
Critical Thinking Skills
Communication Skills
Customer Service Chatbot
Data Analysis
Educational
Education
Education Presentation
$25 hourly
- 5.0/5
- (47 jobs)
I have excellent communication, and negotiating skills combined with the ability to deliver exceptional tasks. Customer service, data entry, transcription, VA, research and administrative work. I have a keen eye for details and work effectively under pressure. Some of my current positions are on hold (for various reasons; seasonal/traffic has lowered, ect.) I currently have one position that I work part time on Upwork. I would like to work part time/full time from my home for extra income. I have currently over 25 years experience in customer service related fields. I also am very fluent with the internet and computer.

Customer Service
Helpdesk
Customer Support
Content Writing
Phone Communication
Order Entry
Administrative Support
English Tutoring
Retail Merchandising
Public Relations
Order Processing
Phone Support
$15 hourly
- 5.0/5
- (6 jobs)
With seven years of experience in customer service and quality assurance/control, I offer a meticulous approach to ensuring exceptional service delivery and maintaining rigorous quality standards. My strengths lie in my attention to detail, problem-solving abilities, and a customer-centric approach that fosters enduring relationships. If you're searching for a dedicated professional to enhance your customer service or quality assurance initiatives, let's collaborate to surpass expectations together.

Customer Service
Quality Assurance
Time Management
Data Entry
Microsoft Word
Microsoft Excel
$23 hourly
- 4.3/5
- (30 jobs)
Highly trained legal researcher. Let my background in legal writing, editing, case management and transcription help you achieve your deadlines with excellence. My excellent research, critical thinking and sound analysis will strengthen every case and lighten your workload. I am adept using WestLaw and excel at writing briefs, motions, complaints, discovery requests, and memoranda. I am experienced in interviewing clients and have the ability to understand issues and strategize action. I am also as proficient with Microsoft Office Programs (Word, Excel, PowerPoint) and a quick study on new tech applications. Whether you need help with a special project or ongoing research, my education, persistence, skills and knowledge will make a positive difference. I can contribute to the big picture and manage the smallest details. I am flexible, dependable, smart, and extremely resourceful.

Customer Service
Business Services
Legal Documentation
Civil Law
Legal Case Management Software
Legal Calendaring
Legal Research
Legal Assistance
Writing
Article Writing
Company Research
Legal Transcription
General Transcription
Data Entry
$50 hourly
- 5.0/5
- (6 jobs)
Over fifteen years of progressive experience working in Higher Education. Areas of expertise include: customer service, program and project management, software implementation, website evaluation, full life cycle registrar duties, recruiting, room scheduling, study abroad, and social media. Technical skills: PeopleSoft, EMS, Concur, Banner, WordPress, OmniUpdate, and Microsoft office. Current duties: • Training lead for the Campus Planning Interface (CPI) for academic scheduling. • Supervise one academic scheduler for 10 schools and colleges and maintain scheduling compliance. • Lead registration support staff by offering guidance, training, and cultivate problem-solving techniques. • Responsible for the support staff who responds to the registrar general, online grading, and YES help email accounts and telephone support. • Oversee the Enrollment Bulletin and yearly content update. • Content manager for Office of the University Registrar website. • Office of the University Registrar Twitter manager (@VURegistrar). Successful deploys: • Completed a website redesign and change in content management software. • Led by the University Registrar, the Associate Registrar and I published the 2016-2017 Enrollment Bulletin • Launched the Office of the University Registrar Twitter account (@VURegistrar). • Co-managed the implementation of EMS, successfully released EMS for academic scheduling in the spring of 2016.

Customer Service
Microsoft Excel
Employee Training
Recruiting
Time Management
Web Testing
Project Scheduling
Customer Support
Web Service
$65 hourly
- 4.6/5
- (3 jobs)
Thankfully, I’ve been in many diverse and distinctive environments with all the experience, education, and knowledge that comes with them. I’ve worked with start-ups, small businesses, large corporations, and I have had businesses of my own, as well. I know exactly the challenges faced and the opportunities available with proper focus, optimization, and dedicated effort. Fortunately, I have experience in operations, management, administration, customer service, marketing, and sales as well as personal, professional, and organizational development. These experiences allow me to understand the many interests of all the stakeholders involved and their points of view. In addition, I have earned a Master’s and Bachelor’s degree and it would be great to combine my expertise, knowledge, and education with your resources and create a very successful partnership. I would greatly appreciate the opportunity to have a conversation to discuss your needs and allow me to express the passion and perspective I can bring to your organization. Thank you for your time and have a great day! Larry Marquez Mosher P.S. See "Other Experiences" for project descriptions.

Customer Service
Team Management
Management Consulting
Management Skills
Business Consulting
Change Management
Program Management
Project Management Support
Project Management Office
General Project Consulting
Project Management
Project Management Professional
Business Operations
Critical Thinking Skills
Decision Making
$35 hourly
- 5.0/5
- (2 jobs)
My name is Brian Grover; I have more than 7 years of experience in the healthcare sector working as a customer advocate, IT Analyst, and database manager. While continuing my education I have blended my interest in technology and healthcare to providing IT Support. In my spare time, I love building Desktop Computers and spending time reviewing content on social media. In both my professional career and my community involvement, I have proven my ability to guide and instruct others as a personable, honest, and knowledgeable leader. For more than 7 years, I have worked as a mentor with Big Brothers & Big Sisters in the Chattanooga/Nashville communities while working and continuing my education. Areas of Expertise: Data Hard drive encryption Imaging Machines Remote tool management Software Installations Customer Satisfaction Active Directory Management Social Media Content

Customer Service
Health & Fitness
Windows 10 Administration
Data Entry
Customer Satisfaction
Management Skills
Microsoft SharePoint
Windows Mobile
Social Media Website
Database Management
User Acceptance Testing
Tech & IT
Microsoft Active Directory
Microsoft Windows PowerShell
Helpdesk
$40 hourly
- 4.7/5
- (2 jobs)
I am a graduate student in Nashville, TN with extensive experience writing copy for music companies such as Sony Music, Eaglemont Entertainment, and Courage Management. I am committed to my work, quick to learn, timely, and pride myself on effective communication with those I am working with.

Customer Service
Copywriting
Spreadsheet Software
Microsoft Excel
Management Skills
Microsoft Word
PPTX
Social Media Management
$50 hourly
- 5.0/5
- (0 jobs)
☕ Coffee-obsessed User Experience creative with an eye for perfect details and a heart for inclusive design practices. ☕ 💡 I specialize in helping small businesses with establishing their corner in the online market 💡 I research your target demographic to identify expectations and pain points. 💡 Then I plan and build the elements of the website and/or mobile experience in an interactive prototype. 💡 I create the overall visual and interactive elements of the website. 💡 Then organize and optimize user flow. 💡 Refine responsive mockups for various screen dimensions. 💡 And finally, I hand off the prototype and its elements to the developer of your choice! (All designs are created within Figma.)

Customer Service
Editing & Proofreading
Library Management Software
Book Review
Book Editing
Retail & Consumer Goods
$36 hourly
- 5.0/5
- (7 jobs)
Experienced in writing and editing documents/research papers. Decades of customer service experience. Retail Merchandising Financial auditing

Customer Service
Financial Audit
Writing
Customer Satisfaction
Server
Printmaking
Sales
Retail Merchandising
English
Merchandise Graphic Design
Customer Feedback Documentation
Inventory Plugin
Outbound Sales
$54 hourly
- 5.0/5
- (9 jobs)
After a successful 10 years in the Hospitality/Hotels space managing business operations, sales, revenue management and customer service, I successfully applied these skills to the SaaS technology space over the last 7 years. I have a proven track record of managing cross-functional departments, launching early-stage Customer Success functions, scaling during hyper-growth and consistently achieving business objectives and key results. I drive excellence through my passion for identifying exceptional talent, team collaboration and improving internal processes. I create and build world class customer experiences and successful teams through a respectful understanding of each other and two-way accountability.

Customer Service
Startup Consulting
Upselling
Customer Retention Strategy
SaaS
Customer Support
Customer Onboarding
Strategic Planning
Salesforce
Team Building
Customer Experience
Freshdesk
Zendesk
Intercom
Email Support
$40 hourly
- 5.0/5
- (7 jobs)
I am a graduate student with undergraduate degrees in Marketing and Political Science with minors in Behavioral Economics and Legal Studies! I am currently pursing a Master's degree in Public Administration and Nonprofit Studies (MPA). I have experience working in research, policy analysis, Congressional affairs, and marketing. I have consulted for small, local businesses and helped them create new positions at the company such as internship and mentoring programs. My duties included researching competitors, creating advertising material, writing job descriptions, and creating marketing content to attract applicant. I also spend a considerable amount of time working with college students and young professionals to help them succeed in school and life. I have written resumes, cover letters, personal essays, narrative essays, and additional application materials that have been proven to help students excel. I also have several years of tutoring / mentoring experience that makes me very comfortable taking on new projects and adapting to any conditions! My research profile includes everything from social media influencer marketing to the War in Ukraine. I am very comfortable running extensive analyses and using my skills to write memos that will keep you informed on whatever topic you are curious about. I love open communication and I would love to help you accomplish your goals!

Customer Service
Freelance Marketing
Administrative Support
Leadership Development
Teaching
Marketing
Social Media Advertising
Social Media Ad Campaign
Problem Solving
Political Science
Policy Analysis
Leadership Coaching
$80 hourly
- 5.0/5
- (1 job)
I am highly motivated and dedicated to pursing this with passion. I pride myself on punctuality, I am very goal driven, and I love the satisfaction of completing tasks before the deadline. Communication is very important to me, so let's keep in touch! I am open-minded and ready to take on challenges!

Customer Service
ICD Coding
Nursing
Electronic Health Record
Ghostwriting
Fiction
Romance
Mental Health
Motivational Speaking
HIPAA
Science & Medicine
Religious & Inspirational
Healthcare
Data Entry
Communications
$40 hourly
- 5.0/5
- (1 job)
I'm a supply chain management professional with extensive experience in all Microsoft applications. My key competencies are listed below. I'm interested in any of the below opportunities as well as other small jobs you may have. You'll find my background and experience can fit almost any area you need assistance in. • Customer Service • Order Placement • Quoting • Sourcing • Supply Chain Management

Customer Service
Customer Support
Database
Microsoft Outlook
Asset Management
Email Support
Customer Support Plugin
Business Management
Database Management System
Building
Customer Service Training
Training
Enterprise Resource Planning
Microsoft Word
Microsoft Office
$35 hourly
- 5.0/5
- (1 job)
I am an experienced customer service agent with an extensive financial background who has a comprehensive understanding of finances and excellent organizational skills. I'm adept at creating and balancing financial spreadsheets I'm a very fast learner I'm a problem solver I'm reliable I'm inherantly positive I excel in fast paced environments

Customer Service
Training & Development
Website Content
Customer Engagement
Live Chat Software
Financial Management
Data Entry
Financial Analysis
Problem Resolution
Presentations
Sales & Marketing
$40 hourly
- 5.0/5
- (3 jobs)
I am an experienced designer with a background in museum exhibitions, ready to bring your ideas to life! I have a proven track record in the museum industry, with hands-on experience creating captivating and immersive experiences for visitors. From concept development to execution, I understand the unique requirements of designing for museums, ensuring your projects stand out and engage audiences. I bring 5 years of expertise in Autocad design. With my proficiency in Autocad, I can provide precise and detailed drawings, layouts, and plans that form the foundation of exceptional design projects. Whether you need 2D designs or 3D modeling, I have the skills to enhance your projects. What sets me apart: 1. Museum Expertise: I have a deep understanding of the museum industry, its challenges, and the need for creating memorable experiences. By leveraging my museum background, I can infuse your projects with a unique and captivating touch. 2. Autocad Proficiency: With 5 years of experience using Autocad, I can ensure accuracy and attention to detail in all aspects of the design process. From architectural drawings to spatial planning, I have the skills to deliver exceptional results. 3. Electronics Expertise: With 8 years of experience in electronics, I bring a unique advantage to the design process. My understanding of electronic components, systems, and integration allows me to incorporate technology into your projects. 4. And lastly, I like to think my biggest strength as a designer is my ability to work out the kind of projects that require strange or creative solutions. I’ve worked with anything from animatronic dinosaurs, dark rides, and live beehives! The stranger the project the better! Services I offer: Concept development and visualization 2D and 3D design using Autocad Architectural drawings and spatial planning Integration of interactive technology and multimedia elements Customized design solutions tailored to your needs Creative problem-solving and out-of-the-box thinking Whether you require design services for museum exhibitions or any other creative project, I am here to help you create impactful and memorable designs that exceed your expectations. Contact me today to discuss your project requirements, timeline, and pricing. I am excited to embark on this creative journey with you!

Customer Service
Troubleshooting
Manufacturing
Quality Inspection
Leadership Skills
Instrumentation
Schematic
Quality Control
Electrical Engineering
Assembler
System Maintenance
CAD Software
Adobe Illustrator
CAD
Autodesk AutoCAD
$60 hourly
- 5.0/5
- (3 jobs)
I’m a hands-on, strategic, and experienced HR and recruitment professional with 20 years of progressive experience building diverse, high performing successful teams. Strong experience deploying enterprise-wide talent strategies, from attraction, engagement and development, as well as building effective and compelling employment brand initiatives. Also, heavy experience in sourcing and recruiting for a wide variety of roles. – If you need talent/recruitment advice, help, resume or interview writing or preparation – I can help! • Experienced working in numerous ATS environments • Creating and launching drip campaigns • Assisting with ATS transitions and implementations • Developing behavioral based interviewing processes • Sourcing and recruiting for senior talent etc. • High touch communication and dedicated subject matter expertise.

Customer Service
Business Coaching
Executive Coaching
Administrative Support
Applicant Tracking Systems
Interview Training
Interview Preparation
Resume
Sourcing
Resume Writing
Candidate Sourcing
Recruiting
$40 hourly
- 5.0/5
- (1 job)
Are you ready to take your business to new heights? Look no further! I'm Danavan Hylton, a seasoned relationship management expert and marketing adviser with a proven track record of success in workforce marketing, community engagement, business development, and nonprofit development in urban areas across the United States. As the co-owner of Hylton Elite Marketing Agency, a premier sales and marketing firm based, I specialize in helping brands expand their customer base and enhance their community presence. With my unique blend of insight, access, and resources, I empower businesses to thrive in competitive markets and drive sustainable growth. Here's what sets me apart: - I possess an exceptional ability to develop and penetrate new markets, ensuring that your brand stands out and captures the attention of your target audience. - I'm deeply passionate about empowering young, able-bodied adults in urban areas to achieve financial success, with a focus on helping them earn a minimum income of $50K per year. - As a dynamic public speaker and trainer, I love sharing my personal and professional journey to inspire and motivate others to unleash their full potential and strive for excellence in all endeavors. Ready to transform your business and make a lasting impact in your community? Let's connect and discuss how I can help you achieve your goals. Together, we'll elevate your brand and drive unparalleled success in today's competitive landscape.

Customer Service
Soft Skills Training
Telemarketing
Digital Marketing
Government & Public Sector
Public Speaking
Recruiting
Relationship Building
Donor Relations
Relationship Management
Business Development
Community Engagement
$40 hourly
- 5.0/5
- (1 job)
I have over eighteen years of customer experience. I have management, team lead, supervisory and leadership experience. If you need someone to assist leading a project I believe I can help.

Customer Service
Oracle
SAP
Phone Communication
Microsoft Office
Debt Collection
Coaching
Training
Typing
Troubleshooting
Bookkeeping
Data Entry
Payment Processing
Phone Support
$50 hourly
- 5.0/5
- (87 jobs)
Hey there! Thanks for stopping by! I'm here to help you turbocharge your business with top-notch software implementation and customer experience management expertise. With over two decades of industry experience under my belt, I bring a wealth of knowledge and certified prowess as a Zendesk implementation expert. I've had the pleasure of working with a diverse range of businesses, from small enterprises to healthcare organizations and home service professionals. My passion lies in helping businesses like yours thrive and flourish in today's competitive landscape. As your go-to Zendesk guru, I specialize in tailoring the platform to fit your unique business needs like a glove. Whether it's configuring workflows, setting up automations, or generating insightful reports, I've got you covered. With my help, you'll enjoy seamless integration, stellar customer interactions, and streamlined operations. But that's not all! My expertise extends beyond Zendesk. I'm well-versed in other software solutions like Zendesk Sell, Housecall Pro, Simple Practice, Bitrix24, HighLevel, and more. Need a hand with customer experience management? Consider it done! From developing killer support strategies to training your teams for excellence, I've got the skills to elevate your customer service game. My secret sauce? Exceptional management skills. I pride myself on my ability to nip issues in the bud and keep customer satisfaction levels soaring. By implementing smooth processes and fostering open communication, I'll help you keep those customer escalations at bay and boost retention rates. Let's not forget about knowledge management. With tools like Guide, Trainual, and Whale.io in my toolkit, I can create rock-solid knowledge bases that empower your customers and support teams alike. Say goodbye to long wait times and hello to lightning-fast issue resolution and self-service capabilities. Bottom line: I'm pumped to partner with you on your journey to success. Whether you've got a burning question or a full-blown project in mind, I'm all ears. Let's chat and see how we can make magic happen for your business. Hit me up anytime!

Customer Service
Project Management Software
Knowledge Management
Business Operations
Training Design
Software Configuration Management
System Configuration
Ticketing System
Customer Relationship Management
Process Improvement
Management Skills
Helpdesk
Zendesk
$40 hourly
- 5.0/5
- (22 jobs)
Experienced manager with over 17 years of dynamic expertise in operations, team leadership, and strategic marketing. Proven track record of driving excellence, resolving challenges, and fostering high-performing teams. Adept at managing complex responsibilities and optimizing workflows to achieve seamless operations and elevated customer satisfaction. Strengths and Skills Proficient in office workflow management, data analysis, and strategic marketing execution. Skilled in providing technical support, financial management assistance, and inventory systems. Exceptional leadership and team-building capabilities, with a knack for conflict resolution and customer satisfaction. Adaptable and hands-on approach to decision-making, fostering autonomy and positive outcomes. Strong interpersonal and communication skills, complemented by rapid typing (70+ WPM) and chat volume management expertise. Dedicated to organizational growth through strategic thinking, proactive collaboration, and achieving company objectives.

Customer Service
Computer Skills
Data Scraping
Administrative Support
Time Management
Microsoft Excel
Microsoft Word
Email Communication
Data Entry
$32 hourly
- 0.0/5
- (1 job)
Hello, I am Sheyla. I hold an Associates in Science from the Cayman Islands College. I am certified in Medical Interpretation & Translation from International Medical Interpreters Association. I am passionate about languages and cultures. I am native fluent in Spanish & English I Interpret & translate from: - English to Spanish - Spanish to English With more than 10+ years, I have extensive experience in translation both in-house and independently. I am the Project Manager & owner of SJ Interpreting Agency. I also provide translation of transcripts including interpretation & proofreading of Documents My field: - General translation - Medical translation - Legal translation - Technology - Website content - Technical translation - Proofreading - Experienced on Google Drive Docs/Sheets and MS Office tools I have outstanding organizational and multitask skills, with great attention to detail. If you would like to know more about me, please check out my profile and contact me. We can have a chat, and I can share some samples with you. I will be happy to help. Thank you!!!

Customer Service
Spanish
English
Medical Translation
Administrative Support
Spanish to English Translation
Language Interpretation
Data Entry
$30 hourly
- 5.0/5
- (19 jobs)
I am a highly qualified Virtual Personal Assistant. My skills include, but are not limited to; data entry, customer service, emailing, writing, editing and proofreading. I am capable of working quickly and efficiently to get your project completed. I currently work a full time job, however, I am looking to grow as a Virtual Personal Assistant to the point this becomes my full time career. The type of things I have listed are the things I thoroughly enjoy doing.

Customer Service
Scheduling
Writing
Business Writing
Organizational Development
Filing
Proofreading
Data Entry
$29 hourly
- 5.0/5
- (11 jobs)
Jill of All Trades with over a decade of experience in multiple facets of business. Excellent Data Entry skills with 100% accurate typing speeds at 77wpm. Hard working and efficient virtual assistant with confidence handling scheduling, emails, travel arrangements, and task mastering. e-Commerce experience working with a wide array of dropship customers including Target, Kohls, Amazon, Transaction Manager and CommerceHub. Working knowledge of QBO in a small business setting. Experience working with a large book of Accounts Receivables totaling over $900k per month. Working knowledge of vairous Accounts Payables Tasks including invoice reconciliation, payment negotiations, and new payables contracts. Excellent Excel skills including strong working knowledge of macros, formulas, queries, and databases. Shipping experience handling both freight and small parcel shipments as a liason between a 3PO warehouse and customers, booking freight appointments and troubleshooting shortage claims. Customer service experience handling incoming calls and emails, as well as managing a customer service team, and setting up a new ticket system for added efficiency.

Customer Service
Accounts Payable Management
Accounts Receivable Management
Dropshipping
Intuit QuickBooks
Email Communication
Data Entry
Microsoft Excel
Microsoft Office
Typing
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