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Hire the best Customer Service Representatives in Richmond, VA

Check out Customer Service Representatives in Richmond, VA with the skills you need for your next job.
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Clients rate Customer Service Representatives
Rating is 4.9 out of 5.
4.9/5
based on 242 client reviews
  • $32 hourly

    • 4.9/5
    • (16 jobs)
    I offer operational and administrational support as well as Course and Website design and building for businesses and entreprenuers. My speciality is to do those everyday tasks so your time is freed up to do what matters most for your business. I also love helping new businesses get set up and running online! With over 10 years working remotely as an Independent Contractor I know how to manage my time and get the job done. My core values are trustworthiness combined with strong work ethic. Hard Skills: Website Design - Build: Duda preferred can build on other platforms - Edit - Review & Recommend Administration Tasks (including but not limited to) - Email build & Scheduling - PDF, logo, report, memes & other graphic design - CRM systems - Data entry - System Set up - Troubleshooting and problem solving - Inbox Management - GSuite aka Google Workplace skills Customer Service - CX at a Manager level with over 22k emails responded to, I often solved complex tickets that required knowledge of CRMs and Payment system to resolve. I know the importance of being that representative for your company and making feel people heard. It's the heart of client acquistion and retention! Donor Mangement- This includes troubleshooting payment issues, problems with memberships, navigational issues, etc. An extension of customer service, but dealing with more technical issues as well as building those relationships. Give Cloud, Donor Manager, etc. - I navigated donor issues and maintained accuracy in the CRM for donors and network alike. Course Developer & Community Membership Management Systems such as Kajabi, Mighty Networks, etc. This includes moderation and tending to support type questions within the community areas. Podcast - audio editing & guest management - I ran my own podcast for 4 years Transcription & proofreading. Soft Skills: - Emotional intelligence and inclusion communication skills - Attention to detail and responsibility - Trustworthiness combined with strong work ethic - Creativity and Flexiability - Problem solving and critical thinking - Both a solo worker and a team player Work Values - I love working and helping others - Disciplined self-starter with creative energy who love learning new skills and ways to improve - Trusted and reliable with major systems including multiple finance and HR ones - Able to handle emergent tasks and get urgent things done - Very comfortable with systems including learning new ones and troubleshooting, maintaining them - Able to work independently and excel as part of a team balancing multiple priorities - Possess good time-management and self-management skills and detail oriented. - Worked remotely for over 9 years as a contractor and 14 years as an ecommerce seller. Systems - Includes ZenDesk (Admin level), Freshdesk, Paypal, Stripe (Credit Card processor), Paysafe (credit card processor), GiveCloud (website and donation system), Donation Manager, Infusionsoft/Keap, Microsoft Office, Google Suite aka Google Drive, Canva, Wix, Audacity, Filmora, Leadpages, Zoom, Instant Teleseminar, YouTube, Soundcloud, Otter i.e., Vimeo, Airtable, Calendly, OnceHub, Shift4Shop, Wordpress, Lightcast, Subsplash, Etsy, Ebay, ClickUp, Shopify and more. - Administrator on Slack, Toggle, Google Drive, Dashlane *Other systems experience available on request
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Etsy
    Google
    Duda
    Community Moderation
    Content Creation
    Web Design
    Editing & Proofreading
    Audio Editing
    Audio Transcription
    Community Management
    Virtual Assistance
    Course Creation
    Website Builder
    Administrative Support
  • $25 hourly

    • 5.0/5
    • (2 jobs)
    HIGHLIGHTS OF QUALIFICATIONS Versatile, high-energy professional Manager who supports and enhances Human Resources initiatives by driving results and contributing to team efforts while accomplishing established goals. Keen ability to manage employees and partner with various departments to understand business objectives and identify corresponding Human Resource needs. * Proven capability to identify training needs and provide information concerning training approaches and content. * Hands-on leader who expertly leads teams and keeps them focused and productive. * Able to provide policy interpretation and ensure accurate and consistent application of policies and procedures in accordance with federal and state laws., CORE COMPETENCIES Human Resources Management Customer Service Management Relationship Building Document Management Employee Management Goals and Expectations Process Improvements Company Policies and Procedures Customer Service/Client Relations MS Office
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Coaching
    Customer Satisfaction
    Office Design
    Relationship Management
    Customer Relationship Management
    Hospitality
    Business Management
    Management Skills
    Human Resource Management
    Microsoft Office
    Hospitality & Tourism
    Travel & Hospitality
  • $40 hourly

    • 4.9/5
    • (2 jobs)
    I am a fun-loving person who loves building experiences with customers to better their relationship with the company I'm representing. I have over 15 years of experience in the customer service industry and use this to my advance to build bonds with my customers.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Records Management
    Wordperfect
    Microsoft Excel
    Quality Assurance
    Sales
    Microsoft Word
    Management Skills
    Social Media Website
    Microsoft Access
    Business Management
    Outbound Sales
    Business
    Workday
    Social Media Management
  • $40 hourly

    • 5.0/5
    • (3 jobs)
    I'm a sales and marketing consultant with experience working for large established organizations and for startups. I'm passionate about business development, account management, marketing strategy, lead generation, and helping clients obtain results. After graduating from my MBA with a concentration in marketing, I transitioned into the marketing department of an established healthcare company, and then went on to be a Director of Sales and Marketing at fast growing software startup. I spent 2.5 years building sales and marketing processes from the ground up at the startup I was with. We focused on content marketing strategy, brand strategy, search engine marketing, social media optimization, sales analytics, and sales execution. We launched a successful SaaS product into the market, ranked 1st in organic search with a number of our blogs, and developed robust business development strategy and repeatable lead generation. I have worked with multiple startups to help them scale their sales and marketing strategies. I'm a life long learner with an entrepreneurial spirit. I have started my own small businesses in the past and loved being a solopreuner. I taught myself graphic design (mainly adobe illustrator with some Canva) using Lynda.com. I've coded my own website using html and CSS, and have experience managing websites using the HubSpot CMS, WordPress, Squarespace, and Shopify. I've managed Google Adwords campaigns on a budget with as much as $1000/month and as little as $20/month. Over the years I've found that I really enjoy helping small businesses find the right CRM. As a salesperson and as an administrator, I've used salesforce, Salesforce, HubSpot, ZoHo, ACT, AccessIt, and other CRMs. Please don't hesitate to reach out with any questions. I look forward to helping your organization grow and thrive.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    CRM Software
    Salesforce
    Account Management
    Project Management
    Marketing Management
    Social Media Management
    Marketing Strategy
    Blog Writing
    Content Writing
    Marketing Automation
    Analytics
    HubSpot
    Sales
    Lead Generation
  • $15 hourly

    • 4.9/5
    • (20 jobs)
    *Certifications: Upwork Customer Service Skills* With 5+ years of experience in Customer Service and 3+ years of working with E-commerce Brands, I am pleased to say that I am an expert in what I do! I’ve worked with a diverse group of e-commerce brands such as Wildling Beauty (330k), Misen Kitchen (76.9k), Little Beast (86.5k) & more. “What I do is not a job, it’s a passion”. - Sabra. Here’s what I’ve worked with: - Zendesk - Gorgias - Intercom - Instagram/Facebook - Shopify - Slack - Gmail/Outlook - ReCharge - ShipBob - Navidium Insurance Other Skills/Experience: - Order Processing (dropshipping) - Real Estate/property management (online) - Review management
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Ecommerce
    Order Fulfillment
    Order Processing
    Facebook
    Instagram
    Intercom
    Zendesk
    Email Support
    Order Tracking
    Online Chat Support
    Gorgias
    Shopify
    Customer Support
    Dropshipping
  • $10 hourly

    • 5.0/5
    • (13 jobs)
    If you need a reliable resource to get your tasks done efficiently, you are in the right place. Also, If you are looking for someone who can give his heart and soul to deliver speed, punctuality, and excellent work quality, please do not hesitate to contact me. My areas of specialist includes: • Microsoft Excel and Word • Book-keeping (QuickBooks, Xerox, Excel, etc.,) • Financial Statements (Profit and Loss Statements, Balance Sheets, Cash flow Statements, etc.,) • Tax matters • Ratio analysis • Bank Reconciliations, • Finance and Accounts Writing services • Exam preparation • Professional Resume Writing E-Commerce Virtual Assistant task includes: FBA Private Label, Wholesale UK, US, CA, and other major marketplaces. Offers • Product Researching • Keyword Researching • Product Sourcing • Launching & Ranking • List Creation/ Content Writing • List Optimization • Product Image Editing • Order Processing and Tracking • Inventory Management Customer Satisfaction is my first priority · 24/7 Customer Support.
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    Real Estate
    IT Support
    Administrative Support
    Data Entry
    Editing & Proofreading
    Research & Strategy
    Email Support
    Microsoft Word
    Customer Support Plugin
    Translation
    Content Creation
    Podcast
    General Transcription
    Audio Transcription
  • $13 hourly

    • 5.0/5
    • (1 job)
    Objective To obtain an administrative position utilizing my office coordinating abilities, as well as my customer service skills
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Microsoft Excel
    Microsoft Office
    Administrative Support
    Microsoft Windows
  • $15 hourly

    • 5.0/5
    • (21 jobs)
    To introduce myself, I am a detail oriented and energetic person who is always willing to listen and learn new skills. I genuinely enjoy working and I strive to complete all work to my clients satisfaction. In the past I have assisted with scheduling appointments, managing calendars with reminders for the day's tasks, email and phone communication, research, document creation and content writing. In addition, I have also coordinated travel and done event planning. Also, I have previous experience with virtual data entry and administrator positions and I understand the importance of responding to all communication promptly as well as holding myself accountable for my actions. I pride myself on being hardworking, committed to success, meeting or beating deadlines and doing everything I can to accommodate my clients needs quickly.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Writing
    Editing & Proofreading
    Phone Communication
    Social Media Account Setup
    Personal Administration
    Scheduling
    Writing Critique
    Administrative Support
    Office Administration
    Email Communication
    Data Entry
    Accuracy Verification
  • $25 hourly

    • 5.0/5
    • (4 jobs)
    Commissioned Notary & Signing Agent | Human Resources | Business Formation | Immigration Documentation Open Availability As an experienced HR professional, I have developed a deep passion for optimizing organizational efficiency and driving talent acquisition strategies that align with business goals. My career has provided me with the opportunity to lead full-cycle recruitment processes, develop comprehensive HR policies, and implement best practices that enhance both employee satisfaction and company performance. In my role as a Human Resources Manager, I’ve enjoyed providing strategic counsel on key areas such as recruiting, retention, and diversity initiatives, all while ensuring that compliance and regulatory standards are met. My ability to manage onboarding processes, oversee payroll functions, and design employee benefits programs has been instrumental in fostering a positive workplace culture. I thrive in dynamic environments where I can leverage my skills in HR management, employee relations, and project leadership to contribute to the overall success of the organization. With a strong foundation in HR principles and ongoing education in Human Resources Management, I’m committed to continuous growth and making a meaningful impact in every role I undertake. Résumé and LinkedIn can be provided upon request
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Recruiting Process Consulting
    HR Policy
    Human Resource Management
    Project Management
    Business Management
    Management Skills
    Notarization
    Finance & Accounting
  • $6 hourly

    • 5.0/5
    • (1 job)
    I'm a data analyst with experience in visualizing and organizing data Skills: • MS Access - Intermediate • MS Excel – Intermediate • MS Power Platform – Some experience in Power Query and Power BI Working towards PL-300: Microsoft Power BI Data Analyst Certification. • MS Word - Intermediate • MS Outlook - Intermediate • Keyboard - Advanced, 50 WPM and excellent on number pad
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Microsoft Outlook
    Microsoft Excel
    Microsoft Power BI
    Microsoft Access Programming
    Database
    Database Management
    Google Sheets
    Spreadsheet Software
    Microsoft Word
    Order Management
    Microsoft Access
  • $60 hourly

    • 0.0/5
    • (0 jobs)
    I’m a developer with experience in building websites for small and medium sized businesses. Whether you’re trying to win work, list your services or even create a whole online store – I can help! I’m experienced in HTML and CSS 3, PHP, jQuery, WordpPess and SEO I’ll fully project manage your brief from start to finish Regular communication is really important to me, so let’s keep in touch!”
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Management Skills
    General Transcription
    Packaging Design
  • $20 hourly

    • 5.0/5
    • (1 job)
    I am a professional administrative partner who is results-driven and growth-focused. I utilize my expert knowledge of analytical and evaluative methods and understanding of how programs are administered to assess program development, determine appropriate evaluation and measurement techniques, identify significant programs or resource issues, assess program effectiveness, and improve management processes and systems.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    System Administration
    Receptionist Skills
    Professional Tone
  • $15 hourly

    • 5.0/5
    • (1 job)
    Summary of Qualifications * Exceptional customer service and sales skills * Excellent verbal and written communication and listening skills * Exemplary phone skills and clear, pleasant speaking voice * Proficient in Microsoft Word, Excel, Outlook, and Internet * Basic math skills * Great organization skills * Exceptionally friendly, helpful, polite and patient * Extremely self-motivated and honest * Immense passion dealing with the public * Strong enthusiasm and interest in product being sold * Professional attitude and work ethic
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Phone Communication
  • $50 hourly

    • 5.0/5
    • (3 jobs)
    Creative and strategic SAS Talent Acquisition Specialist with a focus on Diversity, Inclusion, and Equity (DEI) in enterprise cloud-based companies to successfully hire over $2 Million in compensation revenue. Proven track record in developing and executing comprehensive talent acquisition strategies, managing the entire hiring experience, and leveraging innovative approaches in project-based, agile environments. Proficient in utilizing ATS systems, social media, internal referrals, and DEI best practices. SKILLS Talent Acquisition: * Develop and execute talent acquisition strategies with a focus on DEI. * Manage all phases of the hiring experience, from sourcing to onboarding. * Utilize ATS systems, social media, internal referrals, and career websites. Onboarding: * Influence policies detailing company operations. * Conduct comprehensive onboarding procedures.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Expert
    Mergers & Acquisitions
    Recruiting
  • $35 hourly

    • 0.0/5
    • (0 jobs)
    Emergency Coordinator with 6 years of diverse experience in law enforcement, public safety, and customer service. Demonstrates strong capabilities in emergency coordination, case management, and deadline management, with a proven track record of enhancing response effectiveness and community safety.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Appointment Scheduling
    Remote Connection Support
    Content Writing
    Writing
    Proofreading
  • $45 hourly

    • 0.0/5
    • (0 jobs)
    OB JECTIVE Seeking a challenging yet rewarding role where I can use my experience gathered over nearly a decade to provide fast, friendly and accurate support to a wide range of customers.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Virtual Assistance
  • $45 hourly

    • 0.0/5
    • (0 jobs)
    Sr. IT Operations Administrator & Support Engineer Results-driven IT professional with extensive experience in managing desktop support and IT service desk operations for large organizations. Proven expertise in optimizing IT service delivery through strategic planning, process improvement, and technical project management. I am proficient in overseeing hybrid Active Directory environments, Azure, and Microsoft Intune administration, with a strong focus on endpoint security and compliance management. Skilled in implementing IT initiatives that enhance operational efficiency, reduce costs, and improve user experience. Adept at leading teams, managing vendor relationships, and utilizing tools such as ServiceNow and SCCM to streamline processes and ensure high service levels. I am committed to leveraging technology to drive business outcomes and foster continuous improvement. Core Strengths: * Leadership & Team Management: Led cross-functional teams to achieve strategic objectives.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Server
    ServiceNow
    Helpdesk
    Technical Project Management
    Technical Support
    Tech & IT
    Phone Communication
  • $39 hourly

    • 5.0/5
    • (1 job)
    Experienced professional with history of adding value to government agencies, for profit, nonprofit organizations as well as startup companies. Seeking opportunities that combine my proven knowledge of strategic planning, team management, process/system management, continuous improvement, and passion for customer experience. Certifications: Business Process Management, Certified Scrum Master, Diversity, Equity, and Inclusion in the Workplace
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Account Management
    Office Administration
    Customer Experience
    Team Management
    Project Management
    Relationship Management
    Salesforce
    Process Development
    Continuous Improvement
    Operational Planning
    Data Analysis
    Administrate
    Business Process Management
    Data Entry
  • $100 hourly

    • 4.9/5
    • (5 jobs)
    Dynamic communications and marketing executive with over 15 years of leadership experience, specializing in developing and executing strategic initiatives that enhance brand visibility and drive thought leadership. Proven expertise in fostering stakeholder engagement, leading high-performing teams, and delivering impactful multichannel communications. Notable accomplishments include launching a major privacy act workstream for 20,000 associates and creating a successful recognition program. Passionate about social justice and dismantling employment barriers, with a strong educational foundation and a track record of driving inclusive environments.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Microsoft Word
    Adobe Illustrator
    Microsoft Excel
    Photography
    Social Media Management
    Videography
    Adobe Premiere Pro
    Adobe Photoshop
  • $50 hourly

    • 0.0/5
    • (0 jobs)
    Land Enterprises, LLC subsidiary IND Designs (previously LE Digital),SWaM Certifed (Small, Women and Minority-Owned Business), eVA Member, BBB Certified Graphic Designs: -Portfolio via YouTube and Facebook Writing Experience: -Feb 2013 Spartan Echo "College Students File 1098-T Form, Eligible For Bigger Tax Refunds" -Kinkly's 2018 Top 100 Blogger -Author, self published eBooks
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Management Skills
    Creative Writing
    Blog Writing
    Writing
    Graphic Design
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    Strengths and skills: - Attention to detail: spelling, punctuation, grammar, mechanics, consistency - Command of English: fluency, clarity, flow, argumentation, tone - Industry tools: Slack, Google Workspace (Docs, Sheets, Drive, etc.), Microsoft Office Suite (Word, Teams, Outlook, etc.), WordPress, Dropbox, Grammarly - Academic content, creative writing, marketing material, resumes, articles, blog posts - Clear and effective communication - Self-starter, can work with minimal supervision - Time management - Team collaboration Experience: - Writing Expert for Proofit by Grammarly - Researcher and Website Project Manager for A Deeper Sickness (Peacock 2022) - Previous Review Board Editor for undergraduate history journal - Freelance editor for resumes, cover letters, and academic texts Education: The University of Alabama Bachelor of Arts summa cum laude
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Editing & Proofreading
    Communications
    Project Management
    Copy Editing
    Time Management
    Microsoft Office
    Writing
    Google Docs
    Slack
  • $10 hourly

    • 4.0/5
    • (2 jobs)
    Multi-talented mortgage banking professional with over 10 years experience. Looking to transition into Big Data. Just obtained Google Data Analytics Cert. Wealth of experience cleaning data, manipulating spreadsheets, creating pivot tables, and other data visuals. Strengthening experience in SQL, Tableau, R, and Python. Let me help you create feasible and accurate data analysis and financial reports.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Analytics
    Database
    Data Analytics
    Business
    Financial Analysis
    Accounting Basics
    SQL
    Information Analysis
    Microsoft Office
    Management Skills
    Data Entry
    Data Analysis
    Business Management
    Financial Audit
  • $22 hourly

    • 5.0/5
    • (1 job)
    Over the years, I have held positions where the main role is providing exceptional customer service in person and over the phone. I have excellent communication skills and have a polished customer service driven mindset. I am organized and professional, and quick at adapting to any situation. Lastly, I can learn/complete a task quickly and efficiently. I extend a warm welcome in the chance to be interviewed if you are interested in me. Please feel free to contact me via phone or email to arrange a time and date. I look forward to hearing from you. Thank you for your time and consideration.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Clerical Procedures
    Medical Terminology
    Filing
    Bookkeeping
    Medical Transcription
    Vendor Verification
    Fraud Detection
    Intuit QuickBooks
    Employee Training
    Administrative Support
    Microsoft Outlook
    Medical Informatics
    Microsoft Excel
    Microsoft Word
  • $22 hourly

    • 0.0/5
    • (0 jobs)
    Skills * Dietary Aide Experience * Kitchen Experience * Meal Preparation * Food Service * Food Preparation * Laundry * Serving Experience * Senior Care * Cooking * Food Safety * Cleaning Experience * Senior Care * Serving Experience * Laundry * Conflict Management * Cleaning (2 years) * Pet Grooming * Pet Care * Caregiving * Food Production * Food Handling * Healthcare (1 year) * Animal Care * Pet Sitting * Home Care * Childcare (3 years) * Babysitting (3 years) * Cash Handling * Customer Service (2 years) * Data Entry * Computer Skills
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Management Skills
    Microsoft Access
    Food & Beverage
    Smartphone
    Cold Calling
    Pets
    Senior Adult
    Typing
    Data Entry
  • $18 hourly

    • 0.0/5
    • (0 jobs)
    I can do a bit of everything from art to creating schedules to spellchecking and more. I am a quick learner as well.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Quality Control
    Adobe Illustrator
    Photography
    Presentation Design
    Quality Assurance
    Microsoft Word
    Adobe Photoshop
    Microsoft Office
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    OBJECTIVE EDUCATION Customer service professional dedicated to effective team management and customer satisfaction. Motivated customer service specialist with over 8 years retail experience in a fast-paced, team-based environment. Accomplished and energetic manger with solid history of achievement in customer services. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include speaking, communication, and learning strategies.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Report Writing
    Calculation
    Customer Satisfaction
    Freelance Marketing
    Sales
    Spreadsheet Software
    Retail Merchandising
    Financial Report
    Report
    Microsoft Excel
    Business
    Customer Feedback Documentation
    Administrate
    Marketing
  • $15 hourly

    • 0.0/5
    • (1 job)
    PROFESSIONAL SUMMARY Knowledgeable and dedicated customer service professional with extensive work experience able to adapt to any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. SKILLS * Understanding Customer Needs * Building Customer Trust and Loyalty * Courteous with Strong Service Mindset Upbeat and Positive Personality * Efficient and Detail-Oriented * Determine Medical Necessity I have recently entered the freelancer field and I am actively looking to gain more experience and develop skills as such. Currently working on acquiring my IT Support certification in order to be able to expand my professional portfolio and eventually offer more services.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Spanish Tutoring
    Spanish
    Spanish to English Translation
    Customer Satisfaction
    Translation
    Data Entry
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