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Hire the best Customer Service Representatives in Cape Town, ZA

Check out Customer Service Representatives in Cape Town, ZA with the skills you need for your next job.
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Rating is 4.7 out of 5.
4.7/5
based on 122 client reviews
  • $35 hourly

    • 4.7/5
    • (23 jobs)
    I could be YOUR Social Media Manager, Content Manager, Community Manager and/or Copywriter. I have successfully developed and executed comprehensive social media strategies across various platforms. My experience spans industries such as (Coffee, F&B, Law Firms, Beauty, Shopping Malls, Magazines etc) where I have consistently delivered results in terms of audience growth, engagement, and brand visibility. What really makes me tick is mixing strategy with creativity. Social media isn't just about throwing content out there; it's about understanding who you're talking to, spotting trends, and telling stories that really connect. Whether it's designing eye-catching graphics, crafting catchy copy, or jumping on the latest platform craze, I'm all over it. And hey, I'm not just about the flashy stuff. I'm a whiz with tools like CANVA for graphics, Lightroom for photo edits, and I can wrangle any scheduling tool you throw my way. I've flown solo on projects, but I've also been part of bigger teams under Marketing/Creative Managers. Let's chat!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Time Management
    Relationship Management
    Online Help
    Content Management
    Social Media Website
    Canva
    Blog Writing
    Writing
    Community Management
    Google
    Email Support
  • $33 hourly

    • 5.0/5
    • (22 jobs)
    *** Project work rate $33.25 per hour. Consulting rate $50 per 30 min Zoom meeting *** WhatsApp Business API Specialist (Consulting, Chatbots & Marketing) | Business Owner + Solution Architect Are you looking to harness the power of WhatsApp Business?? Do you need to introduce automation to improve your operational efficiency? Are you trying leverage WhatsApp to drive additional revenue in your business? We can help you! With a deep understanding of WhatsApp's features and a knack for creating innovative solutions, we specialize in crafting meaningful WhatsApp Business solutions to assist you reach your business objectives. What We Offer: We provide a range of consulting services, including: Facebook Business Manager assessment Facebook Development App dashboard assessment Existing chatbot platform solution assessment Migration from existing chatbot platform to Gallabox Comprehensive chatbot creation and management Outbound WhatsApp marketing campaigns Integrated Make.com automations Why Choose Us? Proven Expertise: Years of experience in WhatsApp marketing and solution architecture, with a track record of successful projects with both Enterprise and SME customers. Creative Problem-Solver: I thrive on solving complex challenges and delivering innovative solutions that exceed expectations. Client-Centric Approach: Your business goals are my priority. I work closely with you to understand your needs and tailor my services accordingly. Timely and Reliable: Committed to delivering high-quality work on time, every time. We work on an hourly rate of $33.25, with a minimum contract of 10 hours per week. For larger contracts (30 hours per week or more), we offer negotiable rates. All our existing clients are currently on an hourly rate, and we have maintained 100% Job Success and are TOP RATED. We understand that hourly contracts can sometimes feel uncertain, but we want to reassure you that we are committed to being transparent and fair. Our hourly approach ensures that both parties are aligned in terms of effort and progress, without the risk of scope creep affecting your budget. We believe this method allows us to stay flexible, adjust to your needs as they evolve, and deliver the highest value without any surprises. We do not offer fixed-price contracts because, in our experience, they often lead to scope creep, which ultimately affects the quality of the project and impacts us more than it does you. Our priority is always to provide upfront and honest communication, so you can be confident in how the work is progressing and billed. We’re here to make sure you get exactly what you need, without any hidden costs If this sounds like a good fit for your business, I would be happy to schedule a brief Zoom call to understand your needs in more detail. Thank you.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    WhatsApp
    Lead Generation Chatbot
    API Integration
    Chatbot
    Chatbot Flow Design
    Bot Development
    Chatbot Integration
    Solution Architecture Consultation
    Automation
    Chatbot Development
  • $10 hourly

    • 4.6/5
    • (18 jobs)
    Hi, I'm Michaela and I have 10 years of professional service under my belt. I have worked in Customer Care, Finance, and Education. I am proficient at using G Suite, Microsoft Office, Canva, and Slack, Jira, Zoho and Asana. I am a native English Speaker and have excellent communication skills. I can do voiceovers, and transcriptions and lead generation. For Financing, I can do invoicing, reconciliations, procurement, fraud, and bookkeeping. I am open to short and long term contracts and I am happy to expand on my experience.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Property Management
    Legal Transcription
    Audio Transcription
    Lead Generation
    Social Media Replies
    Data Annotation
    Data Entry
    Google Docs
    Microsoft Word
    Microsoft Excel
    Teaching
    Administrative Support
    Clerical Skills
    Finance
  • $17 hourly

    • 5.0/5
    • (15 jobs)
    𝗛𝗜𝗥𝗘 𝗠𝗘🤩 I’m Darren, a 𝗧𝗢𝗣-𝗥𝗔𝗧𝗘𝗗 Virtual Assistant with 7+ years of experience. I specialize in 𝗖𝗥𝗠 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝗹𝗲𝗮𝗱 𝗴𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻, 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗱𝗲𝘀𝗶𝗴𝗻, 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗮𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗰𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻, and 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻. My expertise spans 𝗿𝗲𝗮𝗹 𝗲𝘀𝘁𝗮𝘁𝗲, 𝘀𝗮𝗹𝗲𝘀 𝘀𝘂𝗽𝗽𝗼𝗿𝘁, 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁, 𝗱𝗮𝘁𝗮 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝗮𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗚𝗼𝗼𝗴𝗹𝗲 𝗦𝗵𝗲𝗲𝘁𝘀, 𝗿𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴, and 𝗮𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 𝘁𝗮𝘀𝗸𝘀, 𝗪𝗛𝗬 𝗛𝗜𝗥𝗘 𝗠𝗘? 𝗘𝗮𝘀𝘆 𝘁𝗼 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵: Approachable and adaptable to your project's evolving needs. 𝗧𝗲𝗰𝗵-𝘀𝗮𝘃𝘃𝘆: Quick to implement and optimize CRM systems, workflows, and automation. 𝗥𝗲𝘀𝘂𝗹𝘁𝘀-𝗱𝗿𝗶𝘃𝗲𝗻: Committed to increasing lead conversions and improving ROI. 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻-𝗳𝗼𝗰𝘂𝘀𝗲𝗱: Team-oriented and proactive in driving business goals. 𝗦𝘁𝗿𝗼𝗻𝗴 𝘄𝗼𝗿𝗸 𝗲𝘁𝗵𝗶𝗰: Diligent, detail-oriented, and organized in delivering high-quality results. 🔷 𝗞𝗘𝗬 𝗣𝗥𝗢𝗝𝗘𝗖𝗧𝗦 🔷: 𝗥𝗲𝗮𝗹 𝗘𝘀𝘁𝗮𝘁𝗲 𝗟𝗲𝗮𝗱 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗖𝗥𝗠 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: PPB [USA +6 Yrs.] MCPS | KHB [USA +2 Yrs.] 𝗖𝗼𝗹𝗱 𝗖𝗮𝗹𝗹𝗶𝗻𝗴 & 𝗔𝗽𝗽𝗼𝗶𝗻𝘁𝗺𝗲𝗻𝘁 𝗦𝗰𝗵𝗲𝗱𝘂𝗹𝗶𝗻𝗴: Bayley’s/Ray White [NZ +6 Yrs.] 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: MS Outlook Tech Support - Team Leader [USA 1 Yr.] 🔷 𝗣𝗥𝗢𝗝𝗘𝗖𝗧 𝗔𝗖𝗛𝗜𝗘𝗩𝗘𝗠𝗘𝗡𝗧𝗦 🔷: Increased lead conversion by reactivating dormant leads, generating $250k in 6 months. Boosted workflow efficiency by 20% through automation. Successfully migrated CRMs with full SMS/Email drip automation. Spearheaded a lead generation project that resulted in a 7-figure ROI. 🌟 𝗞𝗲𝘆 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: 𝗟𝗲𝗮𝗱 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: CRM setup, data migration, appointment scheduling, client communication. 𝗗𝗮𝘁𝗮 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Excel & Google Sheets, dashboard design, report creation. 𝗖𝗥𝗠 & 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: Zapier integration, email/SMS campaigns, workflow automation. 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗗𝗲𝘀𝗶𝗴𝗻: Drip campaigns, email & SMS automation. 🔷 𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦 𝗢𝗙𝗙𝗘𝗥𝗘𝗗 🔷: 𝗟𝗲𝗮𝗱 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Lead conversion, nurturing, support, cold/warm calling, appointment setting, voice/email/SMS handling. 𝗟𝗲𝗮𝗱 𝗡𝘂𝗿𝘁𝘂𝗿𝗶𝗻𝗴: Voice, email/SMS chat, drip campaign design, automation. 𝗟𝗲𝗮𝗱 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻: Phone calls, email/SMS chat, data extraction, data list creation. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: Nurturing relationships through consistent communication and support. 𝗧𝗿𝗮𝗻𝘀𝗮𝗰𝘁𝗶𝗼𝗻 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻: Project management, progress tracking, team communication, drafting PSAs & addendums, e-signatures [Docusign], marketing through Constant Contact. 𝗞𝗣𝗜 𝗥𝗲𝗽𝗼𝗿𝘁𝘀 & 𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀: List stacking, KPI dashboards, raw data extraction. 𝗖𝗥𝗠/𝗭𝗮𝗽𝗶𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Automation, integration, email/SMS drips. 𝗚-𝗦𝘂𝗶𝘁𝗲/𝗠𝗦 𝗢𝗳𝗳𝗶𝗰𝗲: Calendar management, meeting scheduling, admin tasks. 🔷 𝗧𝗢𝗢𝗟𝗕𝗢𝗫 🔧: 𝗖𝗥𝗠 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻/𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: Close.io, Podio, Constant Contact, Stripe, IF3. 𝗔𝗜/𝗖𝗵𝗮𝘁𝗚𝗣𝗧𝟰𝗼: Data Scraping | Lead Gen | Email & Tel # Extraction 𝗗𝗶𝗮𝗹𝗲𝗿𝘀: Mojo, CallRail, SmrtPH. 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: Zapier, Google Forms, Gmail integration. 𝗗𝗮𝘁𝗮 𝗧𝗼𝗼𝗹𝘀: Excel & Google Sheets (Advanced). 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀: Phone, Email, SMS, Slack, Zoom. 🔷🔷 𝗖𝗢𝗥𝗘 𝗦𝗢𝗙𝗧 𝗦𝗞𝗜𝗟𝗟𝗦 🔷🔷 𝗥𝗲𝘀𝘂𝗹𝘁𝘀-𝗱𝗿𝗶𝘃𝗲𝗻: Focused on delivering measurable outcomes. 𝗦𝗲𝗹𝗳-𝗺𝗮𝗻𝗮𝗴𝗲𝗱: Proven ability to work independently and meet deadlines. 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝘁 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗼𝗿: Clear and effective in all mediums (email, chat, phone). 𝗧𝗲𝗰𝗵-𝘀𝗮𝘃𝘃𝘆: Quick to learn and integrate new tools and technologies. 𝗗𝗶𝗹𝗶𝗴𝗲𝗻𝘁: Thorough and meticulous in handling tasks. 𝗙𝗮𝘀𝘁 𝗟𝗲𝗮𝗿𝗻𝗲𝗿: Adaptable to new challenges and industries. 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗔𝘄𝗮𝗿𝗲: Prioritizes data protection and confidentiality. 𝗧𝗲𝗮𝗺 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗼𝗿: Works seamlessly with cross-functional teams. 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝗳𝘂𝗹: Finds solutions quickly and efficiently. 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝗮𝗹 𝗧𝗵𝗶𝗻𝗸𝗲𝗿: Capable of critical problem-solving. 𝗗𝗲𝘁𝗮𝗶𝗹-𝗢𝗿𝗶𝗲𝗻𝘁𝗲𝗱: Ensures precision and accuracy in all work. 𝗢𝗿𝗴𝗮𝗻𝗶𝘇𝗲𝗱 & 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁: Prioritizes tasks to maximize productivity. 𝗩𝗲𝗿𝘀𝗮𝘁𝗶𝗹𝗲: Able to tackle diverse tasks and projects 🔷🔷 𝗪𝗛𝗬 𝗜'𝗠 𝗬𝗢𝗨𝗥 𝗕𝗘𝗦𝗧 𝗙𝗜𝗧 🔷🔷 I’m committed to delivering top-tier service with a collaborative approach. My work ethic is grounded in driving results that translate into profitable outcomes. Whether it’s streamlining processes or enhancing CRM workflows, I bring a combination of experience and innovation to every project. Let's connect and discuss how I can help your business scale effectively and achieve measurable success! Thank you, Darren v G
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Customer Retention
    Real Estate Cold Calling
    Task Automation
    System Automation
    Google Sheets
    Microsoft Excel
    Zapier
    CRM Automation
    Virtual Assistance
    Real Estate Investment Assistance
    Phone Communication
    Cross Functional Team Leadership
    CRM Software
    Lead Generation
  • $18 hourly

    • 4.8/5
    • (10 jobs)
    As a Virtual Project Assistant, I bring extensive experience and a proven track record of success in leading and growing contact center operations. With a keen focus on delivering exceptional customer service and driving business growth, I am committed to ensuring that I consistently exceeds client expectations and achieves strategic objectives.
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    Product Knowledge
    Communications
    Website Security
    Lead Generation
    Computer Network
    Network Security
  • $15 hourly

    • 4.5/5
    • (3 jobs)
    In my previous position as an operations manager at a startup specializing in short-term property rentals, I was responsible for overseeing every aspect of the business operations, starting from initial guest inquiries, ensuring smooth booking confirmations, and managing check-outs. My duties included handling backend reservation logistics, which involved creating housekeeping schedules, managing recruitment and training, coordinating property maintenance, listing properties, troubleshooting ISP issues, vetting potential guests, writing guest reviews, and furnishing properties. I am presently exploring opportunities as an independent contractor and am open to considering long-term projects and collaborative work relationships. Furthermore, in addition to my background in property management and short-term rentals, I possess native fluency in isiXhosa, isiZulu, and English, and I have professional experience in translation and transcription for non-governmental organizations and social research institutions. Moreover, I have collaborated closely with the African Union Observer Mission to the United Nations in New York as an advisor offering comprehensive understanding of human rights frameworks.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Customer Care
    Teaching English as a Foreign Language Certification
    Hospitality
    Real Estate Virtual Assistance
    Virtual Assistance
    Customer Experience
    Customer Support
    Translation
    Qualitative Research
    General Transcription
    Administrative Support
    Travel & Hospitality
    Microsoft Office
    Data Entry
  • $40 hourly

    • 5.0/5
    • (1 job)
    Worked with Fortune 350+ companies Full stack developer and designer My main focus is on e-commerce. I am here to find a solution for your problem
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    Compositing
    Responsive Design
    Graphic Design
    User Experience Design
    Cold Calling
  • $80 hourly

    • 4.9/5
    • (55 jobs)
    🌟 Your Strategic Partner in Digital Marketing, Business Leadership, & Operations Management 🌟 Experienced in Digital Marketing, Project & Operations Manager, and a Business Leader. With a strong background as a CEO and COO, I’ve not only led teams but also scaled businesses, optimized operations, and crafted effective strategies that drive results. I bring a versatile skill set to the table, making me your ideal partner for all things digital marketing, business strategy, and operations management. I’ve worked with businesses to improve their digital presence, streamline operations, and boost profitability. I’m driven by results and deliver quality work with a focus on long-term success. My Top 1% Upwork Freelancer status, combined with my flawless "100% Job Success" Badge, reflects my dedication to excellence and client satisfaction. 💼 Key Expertise: Digital Marketing Strategy: I specialize in crafting comprehensive digital marketing plans that include SEO, Google Ads, Meta Ads, content creation, and email marketing campaigns. By leveraging data analytics and insights, I optimize campaigns for maximum ROI. AI-Driven Marketing Solutions: Incorporating cutting-edge AI technology to enhance data analysis, content generation, SEO optimization, and personalized customer targeting. I use AI to improve efficiency, boost engagement, and scale marketing efforts seamlessly. Project & Operations Management: Certified in project management (Ezra Firestone course), I ensure efficient execution with a focus on detail and strategic oversight. I’ve led multiple successful projects, delivering on time and within budget while meeting or exceeding client expectations. Website & Graphic Design: I create visually appealing, user-friendly websites and engaging graphics that convert. Proficient in platforms such as WordPress, Wix, and Shopify, I ensure that every design is not only beautiful but also functional and aligned with your brand goals. Social Media Marketing & Management: Proficient in managing and growing social media accounts on Facebook, Instagram, and other platforms. I develop strategies to increase engagement, improve brand visibility, and drive traffic to your website. Business Leadership: As a CEO and COO, I’ve built teams, streamlined operations, and led companies to growth. I apply this experience to every client project, ensuring that I not only meet goals but also help clients improve their business processes for long-term success. 🏆 Accolades: ▪️ Top 1% Upwork Freelancer: Recognized among the top-performing freelancers on Upwork, reflecting my commitment to high-quality results and customer satisfaction. ▪️ Client Satisfaction: Successfully completed 54 projects with a 100% 5-star rating. Each project reflects my dedication to providing top-notch service that exceeds client expectations. ▪️ Industry-Leading Results: My digital marketing strategies have resulted in increased visibility, higher engagement, and improved ROI for my clients. 🔍 Noteworthy Skills: ▪️ SEO & Paid Ads Expertise: Proven strategies for SEO, Google Ads, Meta Ads, and PPC campaigns that drive traffic and boost sales. ▪️ Advanced AI Implementation: Leveraging AI tools and techniques to create data-driven marketing campaigns that deliver personalized experiences and scalable results. ▪️ Project Management: Expertise in tools such as Asana, Monday.com, Basecamp, and Trello to manage complex projects efficiently. ▪️ Technical Proficiency: Skilled in using WordPress, Shopify, Amazon Seller Central, Canva, Figma, and Adobe Creative Suite to execute flawless design and eCommerce strategies. ▪️ Communication & Confidentiality: Strong interpersonal communication skills and a commitment to maintaining confidentiality in all aspects of client projects. I work closely with clients to ensure goals are met with precision and professionalism. 🌐 Client Testimonials: ▪️ Benson Sung, Digital Marketer: "Lee-Ann is a true workhorse, delivering everything on time and more. A fantastic help and a key member of the team." ▪️ Travis Cody, Best-Selling Author: "One of the most adept, skilled contractors I’ve ever had the privilege of working with. A must-hire for business organization." ▪️ Troy Norcross, Digital Marketer: "Lee-Ann is an excellent communicator and project manager with a comprehensive understanding of project goals." 📈 Let’s Collaborate: I’m passionate about helping businesses thrive through innovative digital marketing strategies, operational efficiency, and expert project management. With experience across a wide range of industries, I offer a customized, client-focused approach to every project. After successfully completing 54 jobs, I took a break to pursue a permanent position but now I'm excited to bring my expertise back to Upwork and help you achieve your business goals. Ready to scale your business and achieve outstanding results? Let's discuss how I can contribute to your success.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Email & Newsletter
    SEO Writing
    Blog Writing
    Project Management Software
    Email Marketing
    Virtual Assistance
    Executive Support
    Social Media Management
    Digital Marketing
    Internet Marketing
    Social Media Marketing
    Project Management Professional
    Project Management
  • $20 hourly

    • 4.9/5
    • (13 jobs)
    I'm a native-Dutch speaker who is living in Cape Town, South Africa since 2018. I have a Bachelor in Business Administration and have been working in marketing and customer service related fields for many years. I will be happy to assist you with any tasks related to marketing and translation. I have experience with writing and proof reading articles, content etc. I have experience in working with Wordpress, Canva, Mailchimp and can maintain Social Media channels. Jobs I can assist with related to marketing (NL and ENG): - Creating content; - Writing articles - Proof reading; - Wordpress; - Canva; - Mailchimp; - Social Media; - Translations. I will be happy to assist you with any tasks related to customer service/ virtual assistent. I have years of experience in dealing with clients face to face, via email (Social Media) and telephone. Jobs that I can assist you with related to virtual assistance and customer service (NL and ENG): - Admin tasks; - Data entry; - Mail support; - Mail templates; - Sales support; - Social Media; - Live chat; - Customer service.
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    Editing & Proofreading
    Social Media Marketing
    Content Writing
    WordPress
    Data Entry
    Dutch
    Email Communication
    Translation
  • $10 hourly

    • 4.8/5
    • (28 jobs)
    I am well experienced sales and telemarketing representative who strives for customer service excellence. With my experience and character traits of being extremely careful, accurate and organized when it comes to tasks. Very open to finding new ways of assisting customers where there is proof and practical justifications. Very patient , very calm and very tolerant when it comes to the working environment.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Customer Engagement
    Customer Retention Strategy
    Customer Experience
    Customer Support
    Customer Feedback Documentation
    B2B Marketing
  • $15 hourly

    • 5.0/5
    • (14 jobs)
    I am a service-oriented professional with strong problem-solving skills and a commitment to building and maintaining excellent customer relationships. I am quick to grasp new concepts and approach challenges with creativity. As a self-starter, I can manage individual responsibilities while also contributing effectively to team efforts on complex, long-term projects. I am confident that my experiences, combined with my enthusiasm and dedication, will allow me to quickly adapt and become a valuable asset to your company. Tertiary Qualifications: ❖ Information Technology (CCNA1-4): Completed at: College of Cape Town ❖ National Diploma in Information Technology Specializing in Communication Networks (3 Years Completion 2011-2013) Completed at Cape Peninsula University of Technology ❖ Bachelor of Technology (2014-2015) Other Certification: ❖ Luna HSM Certified Engineer ❖ Learn Hacking from Scratch Udemy Certificate ❖ Public Key Infrastructure Technical Professional
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    PROXY Networks Remote Support Software
    Helpdesk
    Customer Support
    Mac OS X Administration
    Microsoft Outlook
    Email Communication
    Desktop Support
    Email Support
    Online Chat Support
    Cisco Certified Network Associate
    Server
    Information Technology Operations
    Virtualization
    Encryption
  • $30 hourly

    • 4.7/5
    • (4 jobs)
    A self-motivated and professional person who assists individuals and businesses with their requirements, no matter the length of the project. I am a Top Rated Plus freelancer. Working as a freelancer, gives me the time to be fully focused on your project. My skill set: English as first language, excellent written and verbal skills Virtual Assistant Web research Recruitment Customer service Prospect calling/closing Interviewing skills Human resources skills Training Audit of client and applicant documentation Microsoft Office & Google Suite Zoom, Teams, Google meet Comfortable with video calls Flexible Reliable Detail-orientated Competent Positive Experienced Always willing to continue learning Established work office Looking forward to chatting about how I can assist you and add value to your organization..
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    Online Research
    Candidate Sourcing
    Google Workspace
    Recruiting
    Microsoft Office
    Resume Screening
    Candidate Interviewing
  • $50 hourly

    • 3.7/5
    • (9 jobs)
    I communicate with people in a friendly and ethical manner. I am hardworking and take pride in everything I do. I regard myself as very responsible, flexible and able to work under pressure. I have no problem working on my own, although in my opinion working as a team, the best results may be achieved. I am loyal to my employers and diligent in the performance of my duties. I am always willing to accept sound advice as well as to improve and increase my own abilities to perform my duties successfully by attending courses to improve my qualifications.
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    Management Skills
    Client Management
    Communications
    Microsoft Word
    Teaching English
    Business Presentation
    Customer Relationship Management
    Microsoft Excel
    Publishing Fundamentals
    Biology
  • $35 hourly

    • 3.8/5
    • (9 jobs)
    Hi there! I'm Carike, a driven technical sales and marketing professional with a rich background spanning over 20 years in sales and telesales. I firmly believe that every successful sale begins with a meaningful connection, and I thrive on initiating these connections globally. Whether it's making the first cold call or nurturing existing relationships, I approach each interaction with confidence and dedication. I'm constantly on the lookout for fresh challenges to ignite my creativity and further enrich my experience. Let's collaborate and explore innovative ways to achieve our goals together!
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    Proposal Writing
    Microsoft Word
    Appointment Scheduling
    Writing
    Cold Calling
    Microsoft Excel
    Call Center Management
  • $20 hourly

    • 4.6/5
    • (3 jobs)
    Welcome to my profile! I’m a highly skilled Virtual Assistant and Administrative Specialist with a proven track record of managing client communications, scheduling, and data entry. My expertise in CRM systems like GoHighLevel and Asana, coupled with exceptional multitasking abilities and attention to detail, ensures smooth office operations and superior customer service. As a dedicated freelancer, I’ve worked across various industries, thriving on diverse projects that broaden my skills. My flexible experience allows me to adapt quickly and deliver results tailored to each client’s unique needs. I consistently streamline processes, improving efficiency and creating seamless customer experiences. Core Skills: - Client Communication & Relationship Building: Efficient in managing inquiries and maintaining positive client interactions via phone and email. - Calendar Management & Appointment Scheduling: Expertise in scheduling, coordinating meetings, and ensuring smooth workflows. - Data Entry & File Organization: Meticulous attention to detail ensures accurate records and efficient information management. - Lead Generation & CRM Management: Proficient in systems like GoHighLevel, Asana, and Dripify, ensuring client databases are up-to-date and effectively managed. - Problem-Solving & Adaptability: Able to quickly resolve issues and adapt to new tools and challenges in fast-paced environments. - Customer Service Excellence: Experience in creating meaningful client relationships and delivering top-notch support in customer-facing roles. Whether you need assistance with receptionist duties, client communication, or administrative support, I’m here to provide a reliable, professional, and efficient service to help your business thrive.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Lead Generation
    Audio Transcription
    Sales
    Small Business Administration
    International Relations
    Project Management
    Time Management
    Real Estate
    Phone Communication
    Email Communication
    Virtual Assistance
  • $20 hourly

    • 4.6/5
    • (2 jobs)
    Following the beginning stages of being born in South Africa, I have since relocated to countries including Mauritius, Ghana, Abu Dhabi, London and Vietnam. I therefore truly believe as a result of indulging in a variety of different cultures, societies and languages including French, I have been able to cherish several unforgettable and valuable experiences. From having to adapt upon each relocation, as well as take on unfamiliar and overwhelming situations, I can say that I as an individual, have grown stronger and learnt valuable life lessons of which I now feel as though I deserve to share and guide the younger generation with. A particularly highlighting experience I will always carry with me is the time I devoted towards attending orphanages and less privileged schools more than once every week, to provide tutoring or to simply share entertainment, love and affection. With each visit bringing its own unique memories, I believe this is truly where I gained a different appreciation for life of which I hope to share and use towards bettering young children’s knowledge and understanding of the world. Fast forward to this present time, I am currently seeking to explore a new avenue and/ or industry, in order to challenge myself as ultimately, expand upon my current knowledge and skills.
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    Education Framework
    Education
    Book Editing
    Lesson Plan Writing
    Writing
    Project Planning
    Children's Writing
    Editing & Proofreading
    Content Writing
    English
    Creative Writing
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    I’ll make sure to complete and submit the work on time, fully meeting your expectations. A hard-working person with strong verbal communication skills, I aim to build a long-term relationship with clients. I excel in tasks and work under pressure, ensuring efficient service and growth as a home-based agent. I have two years of experience in cold calling and appointment setting , having worked for outstanding companies such as Concentrix and Amazon. I look forward to working with you.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Customer Acquisition
    Cold Calling
    Review or Feedback Collection
    Testing
    Translation
    Transcript
    Multilingual Translation
    Data Entry
    B2B Marketing
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    A seasoned professional in the tech startup industry with a focus on people and helping them achieve success through building professional relationships. Experienced in customer & employee relations with a demonstrated history of onboarding, training & employee management as well as the customer retention process. With years of experience in this field, I have a deep understanding of the unique challenges that startups face supported by a Bachelor of Arts (B.A.) in organisational Psychology from UCT & Psychology Honours Degree.
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    Finance
    Performance Management
    Psychology
    Business Development
    Training
    Management Skills
    Account Management
    Outbound Sales
  • $40 hourly

    • 0.0/5
    • (1 job)
    PERSONAL ATTRIBUTES * A dynamic and goal driven young man * Hardworking, integrity, trustworthy, warm, energetic, compassionate and reliable. * An independent, motivated decisionmaker and eager to learn.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Psychology
    Academic Research
    Research Methods
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    My name is Deaan Moosa, and I'm passionate about Helping people, customer service and online work. I'm currently working as a Quality Assurance where I practise problem solving and helping others do the best job they can do every day. I'm looking to apply my customer service skills to a more challenging roll, and I have extensive experience in retail and service. I'm known for my friendliness and enthusiasm about my work. I make it my mission to address and solve customer questions efficiently.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Editing & Proofreading
    Proofreading
    ChatGPT
    Text Formatting
    Facial Recognition
    Text Recognition
    Automatic Speech Recognition
    Multitasking
    Quality Control
    Affiliate Marketing
    Virtual Assistance
    Voice Recording
  • $5 hourly

    • 5.0/5
    • (2 jobs)
    As a highly driven individual, I thrive on taking on new projects and responsibilities. I approach each task with enthusiasm and a sense of purpose, always seeking to surpass expectations. My dedication to my work stems from the belief that excellence is not just a goal but a way of life.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Communication Skills
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    I am a highly motivated and goal-orientated person and a logical thinker. Whilst being fully devoted to any task I'm given, I have a fun and flexible personality that aids my interpersonal and communication skills, which helps me to interact very comfortably with people. I am mushira.obaray@gmail.com soft-spoken yet enthusiastic and presentable and always 0110021313082 up for a challenge. I am flexible with 078 717 6633 different types of work and am able to learn and acquire 38 Keert de Koe Road, Rondebosch skills as needed. Availability: Immediate English/Afrikaans/French/Korean
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    Phone Communication
    First Aid
    Server
    Technical Support
    Tech & IT
  • $15 hourly

    • 5.0/5
    • (1 job)
    Hey there, I'm Annelies a Belgian national and your all-in-one freelance professional specialising in language, customer service (training) and knowledge management. With a solid background in customer service, I understand the importance of delivering exceptional support and satisfaction to clients. I'll go above and beyond to ensure your customers receive exceptional service with every interaction. Need translation between Dutch and English? I've got you covered with my meticulous attention to detail and dedication to accurate communication. When it comes to transcribing audio recordings, count on me to swiftly convert them into precise written text. I love sharing knowledge too. Whether it's language skills, customer service techniques, or any other topic you need training on, I'm here to help. I'm also well-versed in knowledge management practices. Whether it's organising information, creating training materials, or implementing efficient systems, I'll help you harness the power of knowledge to drive success. So, if you're looking for a versatile freelancer who's passionate, reliable, and committed to excellence, look no further. Let's collaborate and make your projects shine.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Knowledge Management
    Flemish Dutch Accent
    Translation
    English
    Dutch
    General Transcription
    Customer Service Training
  • $49 hourly

    • 0.0/5
    • (0 jobs)
    19 June 2024 Dear Recipient My name is Trevor Mathebula and I have a wealth of experience spanning over 14 years, primarily in Sales Consulting, Customer Care, and Data Management. This has equipped me with a diverse skill set and the ability to handle various situations and environments effectively. I am proficient in six official languages, open-minded, and receptive to constructive criticism. My personal ambition drives me to excel in all endeavours.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Server
    Tech & IT
    Technical Project Management
    Business Management
    Phone Communication
    Technical Support
    Data Management
    Management Skills
  • $68 hourly

    • 0.0/5
    • (0 jobs)
    I am a seasoned professional in customer service, packing, cash handling, and tour guiding. I approach every role with immense pride and confidence. My expertise extends to virtual tours and customer service tasks. Whether as a call center agent, chat support, online English & Geography tutor, transcriber, translator, dispatcher, or Virtual Assistant, I am the person for the job. I possess Emotional Intelligence, critical thinking abilities, excellent communication skills, adaptability, organization, teamwork, and strong administrative competencies. I thrive in challenging environments and take pride in establishing excellent working relationships through consistent communication. My goal is to meet and exceed the expectations of my superiors.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Tutoring
    Audio Transcription
    English Tutoring
    Virtual Assistance
    General Transcription
    Proofreading
    Academic Editing
    Writing
    Content Writing
  • $50 hourly

    • 0.0/5
    • (0 jobs)
    Hey there! 👋 I’m Robyn Dippenaar, your dedicated Virtual Assistant and biz wing-woman you’ve been waiting for. I specialise in supporting online entrepreneurs like you, who have built something amazing and are now ready to take off some of the hats and focus on that next level of growth that you are SO ready for. I’m here to be your trusted collaborator, problem-solving guru and to help you get back to actually enjoying your business. When we work together, your: 👉 Time will be spent focusing on tasks that move your business forward. No more interruptions from unexpected hiccups, only peace of mind that you know things are taken care of. 👉 Ideas will come to life even if you aren’t sure where to start. I am a research nerd and believe that everything can be figured out. Want to switch to a new CRM platform? I’ll take you through the pros and cons of each. Looking to improve your client experience? Let’s map out what that looks like and reverse engineer the steps we need to take to bring it to life. No more delaying great ideas just because you don’t have time to implement them. 👉 Projects will run smoothly and on time. No more endless stressing about all the moving parts in your business. You’re only focused on the parts of your business that need you the most and you’re confident in your ability to deliver successful outcomes. 👉 Worries about finding incredible online support will be a thing of the past. Long-term collaborations are where the magic happens and I value working with clients who are looking to build a long-lasting partnership with someone who truly cares about their business success (hey, that's me!) 👉 Imposter syndrome and self-sabotage won’t stand a chance. I’m here to be your biggest cheerleader through all your business milestones. Whether you’re looking for someone to hold you accountable to your goals or you need a quick pep talk on those days you feel like giving up, I’ve got you! Here’s how we can get started: ✅ First, schedule a free 20-minute Business Support Strategy Call with me. ✅ I’ll send you a quick reminder an hour before our call. ✅ When it’s time, we’ll connect on Zoom for a relaxed 20-minute conversation about your business and your unique support needs. ✅ After our call, I’ll review everything we discussed and put together a tailored support plan designed just for you. Since each small business is unique, I create a custom plan for every client to make sure we’re collaborating in a way that is aligned with your goals and needs. I'm so looking forward to connecting with you! 🙌
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Research & Strategy
    Landing Page Design
    Project Management
    Website Maintenance
    Email Marketing
    Content Creation
    Copywriting
    Social Media Management
    Administrative Support
    Virtual Assistance
  • $55 hourly

    • 0.0/5
    • (0 jobs)
    Results-driven and customer-focused professional with extensive experience in operations management, team leadership, customer service, and process optimization within the customer support sectors. Proven ability to perform call handling, conflict management, lead teams in high-pressure, target-driven environments, deliver exceptional service quality, and drive operational improvements. Skilled at optimizing workflows and fostering team growth to achieve business objectives. Achievements * Achieved consistent improvement in NPS scores through strategic service enhancements * Recognized for implementing innovative coaching strategies that boosted performance.
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    Coaching
    Decision Making
    Resolves Conflict
    Incident Management
    Problem Solving
    Complaint Management
    Relationship Management
    Email Communication
    Communication Skills
    Communication Etiquette
    Service Level Agreement
    Phone Communication
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