Hire the best Customer Service Representatives in Johannesburg, ZA

Check out Customer Service Representatives in Johannesburg, ZA with the skills you need for your next job.
Clients rate Customer Service Representatives
Rating is 4.7 out of 5.
4.7/5
based on 122 client reviews
  • $20 hourly
    ~ I am meticulous, passionate and a go-getter with client experience as my number 1 priority. ~ "I hired Munesu as an assistant to help me create excel databases and create presentations for my projects. She is professional and pays attention to detail. Definitely 5 stars." (Review) Do you have daily admin tasks that you are struggling with and don't know where to start or tasks that need to be completed? I am the assistant you need to get all your work done on time and help shift your focus onto other important projects!!! I am Munesu Vanessa, let me tell you what I can do for You: + I can process sensitive data with uncompromised confidentiality. + I can help scheduling and organise your projects. + Provide administrative support and research support. + I can help with data entry, clerical procedures, transcription and project management. + Do accuracy verification and pay attention to detail. My key characteristics and skills: - A hard-working, highly organised, take-charge person with dedication, loyalty and a passionate person who works well in teams and individually. - Time management, multitasking, organisational skills, attention to detail, verbal and written communication skills, conversion skills (PDF, Word, Excel...), Web search, File organisation, Scheduling and various other administrative tasks. I have 5+ years of experience that allow me to take pride in overdelivering in every project. I have worked extensively with: - Microsoft Office 365/ Trello/ ClickUp/ Zoom/ Databases/ Google Suite and Drive. I work with businesses and business owners that care about quality. Client experience is my number one priority. I enjoy helping others and exceeding expectations the most. I would love to hear about your project & how I can help you. You can contact me any day to schedule a quick introduction call to ensure I am an exceptional fit for you. Thank you so much for checking my profile & I look forward to meeting you.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Typing
    Administrative Support
    Accuracy Verification
    Data Entry
    Proofreading
    Writing
    Google Docs
    Microsoft Excel
    English
    General Transcription
  • $25 hourly
    With over 6 years of hands-on experience in operations management, I am a seasoned Virtual Manager specializing in remote leadership, process optimization, and effective communication. Holding a BA Hons Degree in Film and Visual Media from the University of the Free State in South Africa, I bring a unique blend of creative thinking and strategic acumen to drive seamless business operations. Services: Team Excellence: Drawing on my extensive operations background, I lead remote teams to deliver outstanding results and foster collaborative success. Project Mastery: Leveraging my proficiency in project management, I ensure tasks are efficiently coordinated, deadlines met, and projects executed flawlessly. Efficiency Champion: My knack for identifying process inefficiencies allows me to implement streamlined workflows that boost overall efficiency. If you're seeking a Virtual Manager with a strong foundation in operations management and a creative edge, let's connect. I'm dedicated to enhancing your Upwork experience by driving strategic growth and optimizing business processes.
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    English
    Human Resource Management
    Internet Marketing
    Budget Management
    Sales
    Candidate Interviewing
    Marketing Strategy
    Project Management
    Recruiting
    Executive Coaching
    Customer Support
    Phone Communication
    Email Communication
  • $7 hourly
    ______________________________________________________________________________ A results-driven Sales and Digital Marketing Manager with over 8 years of experience in the retail sales industry as well as the entertainment industry. Highly passionate and committed to building customer relationships by reaching out to new clients and nurturing positive interactions with existing customers. Extremely skilled in explaining product features and benefits to customers, negotiating packages and pricing, and closing sales deals. Possessing a good team spirit, deadline-oriented, and having the ability to succeed in a demanding sales environment Now looking forward to making a significant contribution to an ambitious and exciting company that offers genuine opportunities for progression, AREA OF EXPERTISE ______________________________________________________________________________
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Customer Retention
    Entertainment
    Internet Marketing
    Paid Media
    Digital Marketing Strategy
    Customer Experience
    Digital Marketing
    Phone Communication
    Cold Calling
    B2B Marketing
    Sales
    Outbound Sales
  • $13 hourly
    Hello there! My name is Mutinta. I am a highly motivated individual with good interpersonal and communication skills looking to be of great service to clients/guests who are in need of Customer Management Services & Virtual Assistant Services. I possess enthusiasm, drive, passion, empathy and a positive attitude required in ensuring that my work is satisfying to my clients. -I have the ability to handle multiple tasks -Easily adapt to new environments. -I pay attention to detail -High energy levels -Ability to work under pressure. -Meeting deadlines. -Team Player. -Persuasive speaking skills. -Willingness to learn. I have more than 5 years experience working in hotels both the back of house as well as the front of house although my specialty is Customer Oriented. I have experience on platforms such as Point of sale (POS) Central Reservations systems, Channel Management system, Front, Slack, Booking.com, Airbnb, Expedia etc. For a typical interview, I share my experience working in the Hospitality industry, including internships at 5* Hotels. I also discuss my experience with property management company and accommodation platform where i have operated remotely. I am a dedicated Customer Service Executive who goes above and beyond to make Customers happy. If you're looking for someone with experience in both the Hospitality industry and Short-Term Rentals, I'm the right fit for you.
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    Product Knowledge
    Communication Etiquette
    Email Management
    Customer Relationship Management
    Client Management
    Relationship Management
    Administrative Support
    Online Chat Support
    Phone Support
  • $15 hourly
    I am an energetic and friendly Virtual Assistant who has worked in various industries, in roles that include customer service and administrative assistance. I am looking for a role in which I will be able to work independently as that is one of my strengths. My ideal role allows me some flexibility and pushes me to use my creativity to solve problems. My top skills are: *Customer Service *Data Capturing *Inbox management *Scheduling *Compiling reports
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    UserTesting
    User Experience
    Product Review
    UX Research
    Voice Recording
    Voice-Over
    Audio Transcription
    General Transcription
    Email Communication
    Scheduling
    Telecommunications
    Communications
    Job Posting
    Email Etiquette
  • $15 hourly
    Passionate and dedicated customer service and sales professional with a proven track record of exceeding customer expectations and achieving sales goals. Possesses excellent communication, problem-solving, and interpersonal skills, allowing for building strong relationships with clients and resolving issues efficiently. Proficient in handling high call volumes, multitasking effectively, and managing diverse customer needs. Adept at utilizing CRM platforms and developing effective communication strategies to drive customer satisfaction. Key Strengths: Customer Service Excellence: Proven ability to provide exceptional customer service and resolve issues promptly. Skilled at handling challenging interactions with patience and professionalism. Sales Acumen: Experienced in achieving sales targets while meeting customer needs. Effective in cross-selling and upselling relevant products and services. Communication Mastery: Excellent written and verbal communication skills enable clear and concise communication, ensuring customers understand information effectively. Problem-Solving Expertise: Demonstrated ability to identify and resolve customer issues, using a proactive and analytical approach to find solutions. Seeking opportunities to contribute to a dynamic and customer-focused organization where I can utilize my skills and passion to deliver exceptional service. Let's connect and discuss how I can help you achieve your business goals!
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    Inside Sales
    Sales
    Direct Sales
    Complaint Management
    Product Knowledge
    Problem Resolution
    Payment Processing
    Customer Support
    Technical Support
    Online Chat Support
    Email Support
  • $15 hourly
    I am an experienced executive personal assistant with expertise in communication, scheduling, organization, event management, project management, social media and financial management . I am dedicated to delivering exceptional results and driving business growth. Highly skilled in written and verbal communication , with a strong attention to detail and a commitment to excellence, I am committed to exceeding expectations and contributing to the success of any organization. -I have experience running a team of personal assistants who reported to me daily - I have managed and overseen projects and events -I find communication to be vital and would love to keep in touch!
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    Phone Communication
    Administrate
    Financial Management
    Scheduling
    Organizational Structure
    Writing
    Marketing
    Business Management
    Literacy
    Administrative Support
    Database Administration
    Management Skills
    Computer Skills
    Data Entry
  • $48 hourly
    I love working with small tech businesses, bringing in structure and processes (if necessary) and most of all, taking the pressure off of you (CEO/Founder/Business Owner) so that you can focus on growing the business. My strengths lie in being able to build relationships with your customer base, making sure that you are known for great customer service which in turn helps with your sales. I wear many hats in my role from running the sales process, to analysing customers needs and requirements, to sales demos, to managing teams and processes, creating marketing content, to taking over your business weekly/monthly reporting and conducting customer interviews amongst others. I understand that working in an Agile manner is important in this changing world. My tech background comes from working in the IT consulting industry for 12 years, as a project manager for many different types of clients, projects, industries and technologies. This gives me the knowledge to bridge the gap between customers, tech teams, marketing and finance, amongst others. I understand the weaknesses in technology which gives me great foresight when making decisions and talking to customers. I am thoughtful and patient, making sure that I fully understand a problem before making a decision and acting on it. This comes across strongly to your customers who will appreciate a well thought out answer in a timely manner. And lastly, you will learn quickly that I am reliable. This tends to be the biggest deciding factor in whether you can take time off as a business owner. Knowing that there is someone holding the reigns while you are away gives you that peace of mind. And being able to have a break is important for a business to grow.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Systems Development Life Cycle
    Customer Support
    Communication Strategy
    Cross Functional Team Leadership
    Administrative Support
    Customer Experience Research
    Customer Satisfaction
    Sales & Marketing
    Agile Project Management
    Product Management
  • $6 hourly
    As a versatile Digital Content Creator with over four years of freelancing experience and a solid background in customer service, I combine creative expertise with a client-focused approach to deliver exceptional results. My career journey has refined my ability to craft engaging, tailored content across various formats, from compelling written copy to visually stunning graphics and videos. I specialize in content creation and social media management, leveraging platforms like Adobe Suite, Canva, Procreate, and Meta Business Suite to develop and execute effective strategies. With a keen understanding of audience engagement, I create impactful content that drives brand growth and aligns with client goals. My prior experience in customer service ensures that I communicate effectively, listen attentively to client needs, and deliver projects on time with professionalism and reliability. Whether you need help growing your online presence, designing captivating visuals, or creating a content plan, I’m here to turn your ideas into impactful results. Let’s collaborate to elevate your brand and achieve your goals.
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    Canva
    Graphic Design
    Illustration
    Social Media Engagement
    SAP CRM
    Zendesk
  • $50 hourly
    I am an efficient and goal-orientated worker. I don’t ever do things "half-baked", it is simply not in my nature. I like to be proud of the work I produce as well as challenge and grow my skills and experience. I consider my diverse work experience and skill-set as an advantage because I don’t only see opportunities, challenges or situations through the one lens. I see them through multiple lenses which ultimately means I have the ability to anticipate, prepare for, respond and adapt to multiple scenarios/situations or incidents and produce resourceful and successful outcomes.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Project Workflows
    Enterprise Risk Management
    Management Skills
    Business Presentation
    Research & Strategy
    Business Continuity Plan
    Retail & Consumer Goods
    Business Analysis
    Process Infographics
    Data Analysis
    Business Management
    Food & Beverage
    Typing
  • $22 hourly
    Hello, I'm Charlene, and I prioritize my customers' interests by building meaningful relationships through clear communication. I excel in prospecting, strategically identifying new business opportunities through research, cold outreach, and creating prospects. I ask insightful questions to understand buyer needs and follow up accordingly, aiming to grasp their pain points and desired outcomes effectively. I am tech-savvy, and proficient in using tools like Apollo, LinkedIn, Sales Navigator, Lusha, Pipedrive, and Freshsales. I personalize my messages and convey information through engaging and authentic storytelling. Active listening is crucial for me to connect with clients, ensuring I understand their needs clearly. When handling objections, I see them as opportunities to deepen the conversation. My presentations focus on addressing buyer challenges concisely and informatively. I negotiate skillfully, building rapport and understanding the client's needs and concerns throughout the process. Research is a key part of my strategy, enabling me to understand buyer triggers and build relationships effectively. I plan my day meticulously, breaking down tasks needed to close deals and estimating time for each step. I am curious, always seeking to understand the "why" behind buyer pain points. As a team player, I collaborate with the right people in the sales process to achieve positive outcomes.
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    LinkedIn Lead Generation
    Social Media Marketing
    Prospect List
    Phone Communication
    Training & Development
    Appointment Setting
    Client Management
    Prospect Research
    Lead Generation
    Sales
    Outbound Sales
    Email Communication
    Cold Calling
    Scheduling
  • $20 hourly
    With over 5 years of work experience, I have gained valuable insights into sales, customer service, and I am currently expanding my knowledge in marketing. Coming from a legal background, that supported my learning foundation I have supported more than 7 businesses with their marketing and business planning needs. In 2020, I ventured into entrepreneurship and also completed a business course with the National Youth Development Agency of South Africa. Two years ago, I transitioned into international sales as a Sales Development Representative for PlumGuide, working with Growth-hub, a company with a net worth of 25 million dollars. Since then, I have honed my skills in software sales, data analysis, copywriting, recruitment sales, sales psychology, and strategy. Recently, I have broadened my expertise to include customer service, making me well-equipped for the entire sales cycle. I am proficient in various tasks such as strategic account management, outreach, lead generation, profile screening, presentations, proposals, and more. In customer service, I excel in empathy, communication, adaptability, and problem-solving. While my marketing skills are still developing, I am skilled in copywriting, content creation, social media marketing, networking, analytics, email marketing, and graphic design. I have collaborated on marketing projects with medium to large enterprises in South Africa and I am eager to take on new challenges in this field. My rates in marketing are competitive, and I am ready to deliver exceptional results for your projects.
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    Email Copywriting
    Copywriting
    Content Creation
    Social Customer Service
    Marketing Consulting
    Marketing
    Outbound Sales
    Account Management
    International Development
    Business Development
    Business Management
    Business
    Sales Development
  • $10 hourly
    I am a self-motivated and detail-focused professional with over 10 years of experience in administration and customer support. My expertise spans a variety of tools and platforms, including Canva, Clickup, Monday.com, GHL, QuickBooks, Microsoft Office, and the Jane Booking App. I excel at planning, leading, and organizing tasks efficiently. Moreover, I thoroughly enjoy interacting with others and take pride in cultivating lasting relationships with both colleagues and customers.
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    HighLevel
    Time Management
    Virtual Assistance
    Canva
    ClickUp
    Scheduling
    Intuit QuickBooks
    Management Skills
    Microsoft Office
    SAP
    Office Administration
    Retail & Consumer Goods
  • $50 hourly
    I’m a 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 with QuickBooks expertise, and I specialize in helping busy executives regain their focus. My clients no longer spend hours dealing with administrative bottlenecks—they rely on me to ensure every detail is handled efficiently and nothing falls through the cracks. In addition to executive support, I bring expertise in Bookkeeping, Bank Reconciliation, Tax Preparation, and Account Management, making me a versatile resource for managing both your financial and operational needs. I also excel in Customer Support, Email Support, Multitasking, and Product Knowledge, ensuring seamless communication and satisfaction for your clients and stakeholders. I’m skilled in Sourcing, Candidate Source List Creation, Internet Recruiting, LinkedIn Recruiting, and LinkedIn Development, enabling businesses to attract top talent effortlessly. Whether you’re streamlining Human Resource Management, refining your Hiring Strategy, conducting Candidate Interviewing, or implementing effective Cross-Selling strategies, I deliver solutions that save time, boost revenue, and reduce stress. My comprehensive skill set ensures you’ll have a trusted partner to handle the details while you focus on the big picture. 𝗠𝗲𝘀𝘀𝗮𝗴𝗲 𝗺𝗲 𝘁𝗼𝗱𝗮𝘆—let’s discuss how I can help!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Bookkeeping
    Email Communication
    Live Chat Software
    Intuit QuickBooks
    Xero
    Microsoft Excel
    Microsoft Word
    Oracle Database
    Payroll Accounting
    Oracle
    People
    HR & Business Services
  • $10 hourly
    - Capable and organised administrator with a keen eye for detail, good at reading situations and people. - Deadline-driven with strong leadership skills
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    Meeting Scheduling
    Meeting Notes
    Recipe Development
    Inventory Management
    Cooking
    Administrative Support
    Management Skills
    Time Management
  • $6 hourly
    Experienced and reliable professional with a strong background as both an Assistant and Call Center Agent. With exceptional communication skills and a customer-focused approach, I am dedicated to providing top-notch service. I excel in administrative tasks, organization, and time management, ensuring smooth operations and efficient workflow. I deliver excellent customer support, resolving inquiries, and maintaining high levels of client satisfaction. Seeking opportunities to utilize my skills and contribute to the success of businesses in need if administative or customer service support. Let's collaborate and achieve your goals together.
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    Virtual Assistance
    Audio Transcription
    Phone Communication
    Telemarketing
    CRM Software
    Computer
    Data Entry
    Sales
    Customer Support
  • $10 hourly
    I'm a customer service consultant with over 3-year expertise in customer service work. Through my work-related and educational experiences, I have expanded my abilities to provide excellent service in a professional manner. I have outstanding problem-solving skills that allow me to respond to customer complaints or issues in a professional manner and offer resolutions. I am also a proficient transcriptionist and interpreter.
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    Language Interpretation
    General Transcription
    Live Interpretation
  • $45 hourly
    I am a remarkable individual whose career was elevated by the world of sales to the realm of education. My passion mainly lies with connecting with people, helping them grow, and making a positive impact on their lives this has been a constant driving force throughout my professional life. Driven by my desire to help others grow and achieve their full potential, I made a bold decision to transition into the field of education. My unique blend of real-world sales experience and educational expertise set me apart as an innovative and inspiring educator.
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    Outbound Sales
    Education Presentation
    Education
  • $10 hourly
    My name is Saneliso Maxontana and I'm a young African lady who loves interacting with people. My top skills are: Customer service Communication Active listening Leadership. I enjoy watching travel videos as well as nature related videos. I wish to be able to travel the world one day. I enjoy cooking. I enjoy writing songs or poetry pieces
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Transferring Phone Calls
    Computer
    Leadership Skills
    Receptionist Skills
    Active Listening
    Writing
    Written Language
    Communication Skills
    Email Communication
    Phone Communication
  • $10 hourly
    I have more than six years of experience in customer service. I have been working in business process outsourcing. I have worked both in a local and international call center. I've worked in the education industry as well. I have experience in Invigilation and online tutoring. I am computer savvy and I have a higher certificate in Public Management. In 2020 I completed a TESOL certificate course. Among other things, my job entails customer support, filling, administration, technical support, researching, decision making and data capturing.
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    Typing
    LiveAgent
    Salesforce
    Phone Communication
    Google Sheets
    Microsoft Excel
    Tutoring
    English Tutoring
    Technical Support
    Zendesk
    Online Chat Support
  • $40 hourly
    Summary Motivated accountant aiming to fulfill a Bookkeeper opportunity and strong GAAP foundation secured through academic training. Proficient in MS Office and Pastel accounting software. Excellent communication, time management and mathematical skills. Excels at managing time, multitasking and independently completing assignments. Dedicated to self-development to provide expectation-exceeding service. proactive and excited to partner with like-minded individuals to achieve goals.
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    Phone Communication
    Microsoft Office
    Microsoft Excel
  • $75 hourly
    As a Group Operations Specialist, I play a vital role in ensuring the seamless execution of group tours and travel experiences. My expertise lies in coordinating and managing all logistical aspects of group travel, from itinerary planning to on-tour support. My responsibilities include: - Coordinating with suppliers, vendors, and partners to confirm bookings and arrangements - Creating and managing group itineraries, including transportation, accommodations, and activities. - Providing exceptional customer service to group leaders, travelers, and travel agents. - Troubleshooting and resolving any operational issues that may arise during tours. - Collaborating with cross-functional teams, including sales, marketing, and finance. - Analyzing and reporting on group tour performance, identifying areas for improvement and implementing process enhancements. My attention to detail, organisational skills, and ability to work under pressure ensure that group tours run smoothly, efficiently, and exceed customer expectations.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Computer Basics
    Administrative Support
    Travel Planning
    Travel Itinerary
    Digital Marketing
    Microsoft 365 Copilot
    Hospitality & Tourism
    Online Research
    Presentations
    Organizer
    Data Analysis
    Essay Writing
    Writing
    Editing & Proofreading
  • $47 hourly
    Objective I am an organised person with a well developed goal setting, a self starter who is highly innovative, creative and provides fresh ideas and inspiration. A confident person who is highly self motivated, enthusiastic, willing to learn and contribute, dedicated and thrives in pressurised environments and eager to make things happen.
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    Communication Skills
    Problem Solving
    BPO Call Center
    Relationship Building
    Computer
    Call Center Management
  • $65 hourly
    Objective To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. I have a Call Centre Certificate that I completed in 2022.
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    Phone Communication
    Server
  • $60 hourly
    I hava customer service experience and currently holding a short course certificate for Virtual assistant. I have an experience in data entry and administrative work. Please review my cv to get better understanding of my profile. I am currently looking for a freelance job for virtual assistant to show case my skills and put them to good use.
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    Email Communication
    Data Entry
    Microsoft Office
    Technical Support
    Phone Communication
  • $45 hourly
    I am a dedicated and resourceful freelance professional with a strong commitment to delivering high-quality results. My core strengths include a keen attention to detail, creativity, and a hardworking attitude, all underscored by my reliability and organizational skills. I am driven by a passion for excellence and continuous improvement. My enthusiasm for new experiences and connecting with people fuels my commitment to helping others while expanding my own skill set. I uphold honesty and integrity in all my endeavors and seek to collaborate with like-minded professionals. I thrive in collaborative environments and am known for being a fast learner, motivated, and maintaining a positive outlook.
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    Training Design
    Training & Development
    Customer Care
    Finance & Accounting
    Personal Administration
    Organizational Background
    Journal Entries
    Graphic Design
    Social Media Advertising
    Accounting Basics
    Administrative Support
    Public Relations
    Marketing Advertising
    Virtual Assistance
  • $45 hourly
    I am an enthusiastic and vibrant individual who is passionate about helping others and making a good impact in people’s lives. I consider myself a perfectionist and I always pride myself in the work I do and being able to deliver the best quality required. I am diligent in my work, meticulous and work with minimal supervision to make the work easier for those around me.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Phone Communication
    Community Management
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